Easyjet app not working

Easyjet offers budget flights from the UK to major destinations across Europe. It is an airline which is now dependent on a smooth service by millions of travellers using the Easyjet website and the app on mobile for iOS and Android.

On occasion though, you may see the Easyjet app or website not working due to a DNS outage that can take their whole system down. When this happens, it means that the Easyjet app check-in status is down and this is the page where you can report your Easyjet problems to us.

easyjet-app-not-working

Is Easyjet not working for you on Saturday December 14, 2019 for both on the website and app? Tell us what platform you are using and how long you have been having issues for. Look out for updates from PR editors when there is an nationwide Easyjet outage today and we’ll try to get you the information you are after asap.

JG

App does not recognise password that desktop recognises! Have not come across any other app that has this problem! EasyJet, get a grip!
Mat Smith

Installed but won’t “connect”. Load of rubbish app. 2 days until flight and can’t print boarding passes. And according to easyjet their staff won’t accept a pdf screen view of the passes. Great
Adrian Winterbone

Supposedly installed the app, cannot see any icon anywhere! Playstore tells me the app is installed??? Doesn’t appear in settings either, so unable to uninstall…
Martin Freye

Easyjet app won’t update, it tells me that an update is available but,when i click ok it it just disappears.
- Longbridge
  
  EasyJet app will not update for me either. As you reported, when you click on the update it just disappears.
  - Martin Freye
    
    Typical ‘Queasyjet’
    - Longbridge
      
      To be honest, I think it’s my iPad and not easyJet. The app is working fine on my recent iPhone SE but the iPad is relatively old and will only load V.9 software. From what research I have done, it appears that the latest EasyJet app requires V.10 or better. Looks like I need a new iPad!
      - Martin Freye
        
        Yes, I think you’re right, my iPad is the same
      - Longbridge
        
        What I don’t understand is why the iPad just will not update beyond V.9. Could it be Apple’s way of making you buy a new machine? Or am I becoming a conspiracy theorist?
Mo

Hi I am unable to get my passport details working, I have checked and rechecked and I am 100% sure they are correct!
Please help!
Jim Hunt

EasyJet App reports “App is running in offline mode as a secure connection cannot be verified. Please check you connection”. Android Samsung Galaxy S7. There is a connection over Vodafone 4G and of course this is nothing to do with web security (HTTPS). Feels more like the EasyJet app SSL certificate has expired. Anyone else seeing this?
- Amelie Anna
  
  Same problem here in Austria today w Huawei p10 android, orange 4G connection, or wifi upc. Can’t import my already booked flights into the app via surname and booking number due to “App is running in offline mode as a secure connection cannot be verified. Please check you connection”
mark boast

Samsung S7 edge – Android phone and tablet…Using the website our details and bookings are all correct – but using the app none of our passenger details show and it appears to NOT know that we have booked and paid for specific seats and extra luggage – you cannot check-in under these circumstances… it needs sorting…
Sandra Hatherley

I have been trying now for 4 days to top up my pre paid card and nothing and no explanation why I’m using Samsung android
Julie Hannah

Using Android for Samsung.
Julie Hannah

Tried or 3 days to check in with Easy Jet app to no avail. It accepts all details but won’t allow these to be submitted. Tonight it won’t even load. Very frustrating!! Any news on when this will be resolved. Travelling in next few days.
- Martin Freye
  
  I think you should phone them.
Martijn Rosdorff

Iphone,
For two days I see this: “Service not available. Please try again later. [1800001]”
Fred_Z

The app will not let me add my wife’s passport and personal particulars. I can key it all in but the submit button remains disabled.

It worked fine for my particulars.

I checked careful to ensure all fields were complete, and tried three times before using my laptop to do the job.
Shauna Sutton

The app wonâ€™t let me check in on my iPhone, keeps saying loading?
Animisha

Trying to check in using the iphone App. It says “loading” for a long time, then I get an error message popping up”The request timed out”. So can’t checkin!
Kenny MacDonald

Got a message saying app is no longer supported and i had to update, but when i went onto play store, it says the my device is not compatible, so i could not update. What’s going on?
Kenza Jamal

Can’t download the latest version as I get a message saying”your device is not compatible with the version”. Never had this problem before and still using the same phone. ..please help! !
Liz Hancock

I updated to the latest version of the easyjet travel app. when I tryed to check in I keep getting error message – Index:1,Size:1
I cannot use it now to downliad my boarding passes. So annoying!
Stephen Street

have updated my easy jet app on my iPhone ands it won’t open now!
Muriel Lesino

I couldnt access my easy jet i fon app to check my boarding pass. Asking me to update but its not updating. i clicked update 100 times with no luck. im flying back on monday
Gemma Bennett

Using iPhone app and website. Only gives me option to print off my pass and I’m travelling tomorrow!
Anonymous

Was using the android app today (20th July 2017) on an easyjet flight from Gatwick to Luxembourg. I was checked in already and managed to get through security, but the app started telling me I wasnt checked in after that, and I couldnt access my boarding pass anymore. When connecting on the easyjet website, I could clearly see that I was checked in already but it was impossible to access my boarding pass. This is obviously a serious issue as I could have missed my flight because of it…
Mum of 3

On Android app. Been unable to access app since 11am this morning. At hotel for an early flight. Concerned that my boarding passes are all on app. Help!
Jacqueline Tarran

Just switched to Android. Got notification that flight had changed. Logged into app successfully last night but My Flights is empty. Still the same this morning while all properly visible on website
Sarah keane

Getting an ‘online check-in is not available at the moment’ message when trying to check-in using the app on android
Simon Stuart Bradshaw

Sunday Nov 6th 2016
The Easyjet App does seem to be working, Requires me to enter my username and password then rejects both, I have deleted the App and reinstalled it, no difference. The App is still rejecting my username or password or both.
If I click on the Forgot Password button, then fill in the various fields, there is no link sent to my email address.
As usual with Easyjet there is no one to talk to either, just this dumb page.

Regards

Simon Bradshaw
Alan Ng

If anyone is having problems with the Easyjet app down, reinstall the app and try again. This may provide an instant solution!
- Erwin
  
  I keep getting error message 105014 (last name does not belong to the booking), so I can’t check-in and download my boarding pass, which was all ok before they renewed the application. Reinstalling the app didn’t work
  - Angie Alexander
    
    I’m getting this code today, never seen it before… I have 5 flights booked, and have had to enter details in manually .. Looks like I’ll be checking in via the website if this issue isn’t fixed

Easyjet app not working

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