Capital One internet banking down, website not working

Capital One is one of the most important banking services for consumers in the US, but when Capital One is not working it creates big problems when the website is down.

If you are having problems with Capital One today, you can check the official AskCapital Twitter page to see if there has been any official service status updates from the team.

captial-one-banking-website-not-working

Failing that, you can use this page to report when Capital One internet banking is down so you can see from other users especially in a particular area as outages may be restricted to certain states.

Is Capital One not working for you on Thursday April 25, 2019? Tell us what service has been hit, in order words if the problems you are having are on the Capital One login page via the website or on mobile.

  • Oleg Toutchnin

    Have been login in for a long time with 2 step verification using
    security code sent to my email address on file with Capitalone. But the
    geniuses changed the process a few months ago and cannot login with
    email anymore. It is now asking to send verification code to my home
    phone number that is on file. The problem is I am traveling abroad
    extensively and cannot use this option. Wasted time and money calling
    them from abroad to no use. They can’t help. My money is locked up with
    them.
    The government props up all these failed and incompetent
    megabanks with tax payer money and the megabanks don’t give a damn about
    their customers.
    Will now have to wait till some other bank buys Capitalone and fixes the login functionality.
    DISASTER.

  • Андрей Дмитриев

    Have been login in for a long time with 2 step verification using security code sent to my email address on file with Capitalone. But the geniuses changed the process a few months ago and cannot login with email anymore. It is now asking to send verification code to my home phone number that is on file. The problem is I am traveling abroad extensively and cannot use this option. Wasted time and money calling them from abroad to no use. They can’t help. My money is locked up with them.
    The government props up all these failed and incompetent megabanks with tax payer money and the megabanks don’t give a damn about their customers.
    Will now have to wait till some other bank buys Capitalone and fixes the login functionality.
    DISASTER.

  • Sheila Lafleur

    I get to the password then once that’s in and I submit I get this “Not Acceptable
    An appropriate representation of the requested resource /ease-ui/index.html could not be found on this server.”

  • bobsprinkle

    I tried logging in to pay my normal monthly credit card payment. It accepts my log in info but then shows a URL line but nothing in the body of the site. I talked to their “tech support”. They blamed it on Firefox level 65.0. This is the only site I am having this problem with. Is there some sort of battle between Capital one and firefox? Cap one told me to try another browser.

  • geraldmania

    It’s online. The whole thing is that it’s an online bank. No bank for a week. I guess I leave now? So confused.

  • Jess B

    Neither the online, or call lines are working. Going to travel and no way to let them know.

  • mopcopsop

    No online access yesterday or today! So frustrated!

  • Can’t get online access , but idiots at capital One call here about a late payment ! WTF

  • Maria Smerek

    The website for Costco Canada MasterCard by Capital One is white blank after I sign in.

  • Chad Jones

    Still cant log into business accounts! Capital One will not provide any information, I will have switch banks soon

  • cfordg

    I’ve been unable to assist a client with transactions download of their Cap.One business card account for the last 2 days; it’s also remarkable to me how a problem this large seems to be traveling under the radar. Some of the “outage” sites are reporting that Cap.One is up because they can get to the main page, but their evaluation doesn’t include that the site isn’t really “up” for Cap.One customers if the site isn’t usable. I also notice that there’s no estimate from Cap.One on the time it will take to resolve the problem.

  • Michael Freedman

    My wife looked online for pre-approved cards on cap one page and it showed venture. She applied and got rejected without a hard pull. Perhaps this is related to the other Capitol one current technical problems

  • Hamilton Dye

    can’t log in onlline. fix it cap one before the lawsuits start flying

  • Henry Katz

    Cannot call business service # either.

  • Joe Blow

    Cannot login “Unexpected downtime” message

  • William C.

    I have payments due and cannot access my accounts to pay my bill. Will my credit be tarnished because of this?? It is understandable to have issues, but it’s been too long since I can access my information, and if my credit score is impacted by this, It will be completely unacceptable. On top of that, I can not use my credit cards until this is resolved for fear of increasing my utilization beyond what is smart. Can anyone tell me what is going on here?

  • Michael Sanelli

    Both online banking and mobile banking not working. Any plans on communicating with your Customer Base Capital One?

  • Mike

    The fingerprint login method for the phone app stopped working with the last update. Message just says, “Not working, we need to fix this.”

  • Tonya fuller

    Can’t login to the app. I just keep getting the login page.

  • John Klett

    Chase is down too!

  • Ilona Kats

    Checking and savings account shows available balance as 0

  • gm

    Reading all this about Capital One does not make one confident about their Website security …. do they not have anyone with any sense to run their website. Reading some of the related error messaging and comments, it appears to all be down to “latency” = meaning, they have not invested enough money in IT in short – so you know they are not worried about security.

  • gm

    I am trying to log in to USA credit cards and get the message “We’re sorry, we hit a snag”..over and over again. The date is Dec 15th 2018 :13PM EST.

  • somebodysomewhere

    Capital One has closed several branch offices in northern Virginia over the past few years. I really don’t like saying this but the branch offices that remain open are staffed with individuals whose first language is NOT English. Believe it or not, one branch is staffed with Hispanics while another branch office is staffed with Middle Easterners. How strange! Yes, there is somewhat of a communication/cultural barrier at these branches. I still haven’t seen a “white people” or a “black people” branch office in northern Virginia (a suburb of Washington DC). LOL!

  • Clive

    Same problem in Cambridge, all day yesterday not going anyware,will they resolve it i wonder

  • Joanne Fullard

    I am getting really fed up with this…tried making a payment yet again and the oops message keeps coming up, tried the app exactly the same.. twice this week this has happened..Capital One Sort Yaself out

  • Lorri Robinson

    Card declined at two vendors today, used it yesterday with no trouble. Can’t contact CS, phone is perpetually busy. Payments up to date. Is there an issue with Cap One?

  • willie adamson

    Cannot fully access site on the web or the iOS app. Can see my balance but cannot activate my new card. Tried calling customer support but none of the numbers work. It would be impossible to report a lost or stolen card, or report fraudulent use right now.

  • Lemmy_Caution

    Have not been able to login for 4 days. When I attempt to login, get the snag message then, a demand that I change password, then a message to verify then, the snag message, change passwords etc. Like Groundhog day but not funny.
    Have spent over 2 hours on the phone with “kindly tell me the cvv code on the card…” folks who are no help.

  • Andy Adams

    Opps we hit a snag idk what to do iv waited hours then tried again an still nothing

  • Amanda Long Fleming

    Unable to access my Capital One acct by app and by phone.

  • jeremeyreme

    Can’t login with app and can’t do anything on the website but see my balances

  • MrTom4

    Can’t log in using Firefox, same “snag” message, cookies already cleared out. IE works. But who wants to use IE!?

  • Tofolo

    Can’t login with Chrome, but am able to login with Firefox.

  • Robert Macnabb

    Same here! Yesterday and just now…

  • Matthew Kelly

    We’re sorry, we hit a snag
    Looks like something went wrong, but we’re working on it.
    Give it another try in a bit.

    • Shut Up Trick

      Yep! Same here.

  • Cat Camacho

    Can’t make a payment it says “we’ve hit a snap”

  • Brian Chamberlain

    logged in but unable to get to see my account

  • Abbi Seward

    Two days of not getting on and often on other days long waits. Today’s message: “Looks like something went wrong.
    Please
    bear with us a moment while we get this straightened out and then you
    can give it another try. We apologize for any inconvenience.” Not encouraging!

  • Auroras

    Cannot log on with FireFox or Safari. Chrome works though?
    What changed?

  • A Day

    Could not log in. Phone numbers on file (none were mine) were hacked into existence so no security code could be sent to me. They offered no solution when I contacted them and eventually after 3 days of haggling I closed the account (which I was able to do without verification). Talk about poor IT security.

  • Michael Sanelli

    “Sorry, we hit a snag. Try again later” when trying to reset my password. I’ve tried again all day…

  • Rich Lampley

    Android Mobil app no longer works. Talked to Tech Support and was told oh sorry… you need to buy a new phone. The app no longer supports your android version. Nice !!!!

  • Peter Reason

    Yes not working on line when logging in

  • Cliff Harris

    Cap One App for android on galaxy s6 fingerprint has not been working for several days now

  • Corolla Mama Toyota Fan

    I had this problem for 3 weeks! I tried downloading and using Mozilla Firefox instead of using Google and it worked like a charm! I can now view and pay both my husband and my CapOne credit card accounts.

    • Jessica Holtzen

      I have been having this problem for weeks now as well. Every time I try to login to my credit card account, I get the “System Unavailable” error message. I even tried using Mozilla Firefox and it still isn’t working for me.

  • Joseph Misiak

    Unable to get anyone to answer telephone concerning CapitalOne 360

  • BlackHole Test

    Issue mainly affecting Google Chrome but not Mozilla FireFox. I was able to login and Pay Bills using Mozilla FireFox.
    I haven’t checked the specific settings, so it could be one is setting is enabled in one but not the other. The last oddity is that because of my JavaScript settings, Mozilla FireFox cannot logout of CapitalOne360 site.

  • Ross Baker

    Trying to add my wife as a co-account holder on our 360 savings and have gotten that “Hit a snag” nonsense for almost 2 weeks now. Have also made FOUR phone calls but they wont add her–must do it online. And fix is still TBD. If your gonna be down for half a month (optimistic) why not say “snag” at the beginning of the process rather than after I’ve entered all that info. Can’t give more money as we run up against FDIC insurance ceiling. Guess I’m just gonna have to put it somewhere else. GRRRRRRR

  • delilah

    website is having issues transfering money and loading history on accts, smh
    getting tired of this

  • Stephanie Justin Ratliff

    System down again!

    “System down. Say It Ain’t So.
    But don’t fret. Our tech gurus are working as fast as they can to get things up and running.”

  • Sharon McKenna

    i can’t either. This happens alot. Time to find a new bank.

  • Andy

    I can’t even reach someone over the customer service line to even check my balance!! I have no access to my funds or information about my account. This is unacceptable.

  • peter nevai

    Down here as well both mobile app and web login

  • Chekube Justin Case Azu

    system currently down. cant log in

  • wilcolax

    today on the Spark app: “Error; A server with the specified hostname could not be found.”

    This company has serious trouble keeping it together.

  • Chuck

    Website simply hangs after sign on a gray screen, been going on for hours. It’s not my laptop, everything else loads fine.

  • Sharon Fuller Cantrell

    This is ridiculous. Can’t even use card. Can’t even get thru on web page, tells me it doesn’t recognize it. Well, if it’s not recognized, I might not recognize that I have a bill to pay. Good way to treat customers CapitalOneBank !!!!!!!!!!!

  • Sally Harris

    Every time I log into the mobile app it tells me my password is wrong so every single time I have to change my password to access my account. Every. Single. Time. It’s been happening for two months. Very frustrating and it also doesn’t give me the option to use my fingerprint as a password. My phone automatically will save my username and password and it still will say it is wrong. I also opt out of the automatic save option and type it in manually and still the same issue, it says my password is wrong. Please fix this. It’s a 5 minute process to access my account to pay my bill every single time. Ridiculous.

  • Darren Grant

    The app is down, AGAIN. It has not been working since Feb. 18. Now I cannot access the website as well. This is most annoying. One might expect a distinct outage message from a large corporation vs. Frustrating users with a password failure message loop. I would suggest a technology upgrade and perhaps an enhanced customer service regime. Wow.
    I would assume my payments have been delayed as well? How very comforting.

  • Linda Parsons-McCullough

    My mobile acct. will not allow me login with out me giving capital one full access to my phone.????

  • Sarah Salvador

    I try to just login and I always get “Access Denied”. Why?

  • Tasia Wheaton

    I need to print my statement, because I don’t want to pay $5.for a copy. But it is not letting me get into my account. I keep getting an error message on two different browsers. This has been going on since yesterday. When are they going to get it together!

  • Earl Reader

    Trying to login and pay my bill. It’s been down since the 18th of January

  • nitakess

    I cannot transfer money between my accounts for about a week now!

  • Tim Crowe

    Jan 12. I can’t log on to Capital One to pay my CC bills. When I go to the website then it comes out blank. I have a U.S. account but live in Israel. Strange. Hopefully this problem will be fixed soon.

  • Jan 8 my account is showing me overdrawn by the full amount I had available in my account plus $300 more, with 36 different charges going to a site I have never shopped on. The really weird thing is, the posted and not still pending charges stop at December 17th and the rest are not finalized. I noticed it this morning when I got a text saying my account balance was under $100.

  • Kam

    I’m able to check my account via capital one mobile app. However they’ve double charged me for every purchase I made this week and now I’m overdrawn and can’t get money out my account. My savings okay was not hit though, only checking. I’m unable to pay me cable bill and have to borrow money from someone because of this situation. It is really inconvenient and it’s not the first time capital one has put me through this situation. I’m really considering ending all ties with them.

  • AMH

    Accounts are all overdrawn. Has Capitol one beenhacke?

  • Amy Thomas Midgett

    I’ve had issues signing on to both the app and the full website. I called and was told that their back end system randomly picked up an old account I had years ago under my maiden name. Because my new account is under – duh – my married name, they locked it out for “my security and safety.” Now, because there is no branch near me, I have to make a copy of my ID with my married name and mail it to some PO box in Utah — which in and of itself is a security risk — where it will probably go through multiple layers before getting to the right inbox. If Capital One is doing security sweeps, or whatever they want to call this, fine. But, a heads up by means of a letter or even a notice on their website would have saved a ton of headache. Maybe even allowed me to do something to avoid it in the first place.

  • Mary Armstrong

    Keep trying to get through on their phine number but get hung up on before i can speak to a representative – 11:05 est (Kingston)

  • SP

    Just now. No access to account details.

  • Jackie Henvek

    Check it out yall

  • Jackie Henvek

    I just signed in on the app.

  • Charles Feemster

    Same problem here in Florida

  • Paul Foster

    Is anyone in Phoenix having this problem? Haven’t been able to sign into app or full site all day. Signed in yesterday and everything was fine.

  • Sue Broussard

    same here, no mobile and no internet since this morning – Erie, PA

  • Deborah Joy

    no mobile and no internet, logins getting “got a snag” comment.. Los Angeles, CA

  • Jackie Henvek

    Down in Los Angeles CA

  • Alfred E. Neuman

    Capital One: Can you hear me now?

  • Lex

    The site is STILL down .. Tell us what’s going on!!!!!!!!!!!!!!!

  • deborah macaskill

    still down in Canada

  • deborah macaskill

    down in Canada as well, over 4 + hours

  • deborah macaskill

    its happening in Canada also, cant access since noon. sigh, at least they could post an update, instead of hiding

  • lanas

    they’ve been acknowledging the problem since 6:16 EST 12/15/17 see https://mobile.twitter.com/AskCapitalOne/status/941673334227505153?p=v

  • R_Giskard_Reventlov

    Probably got hacked. Wait for the announcement and how much of your personal data got stolen.

  • JenaroA

    It’s down in New Orleans…It’s been this way for over 2 hours…

    • Elise

      Longer I’m in New Orleans and I’ve been trying to check my accounts since 8:10 am this morning from my phone and laptop

  • Freedom Domains

    Down in Boston, MA since about 11 am. Now 2:50 pm

  • John Doe

    Tried to log in about 14:29 EDT. After entering credentials I get presented with a message saying web site is down. Called customer support and finally (about 15 minutes of wait time) managed to speak with representative. Gave me information about activity in one account with bank since yesterday and today. Asked about ATMs and was told those are operational. No estimated time for resolution and no cause mentioned for being down. Did North Korean hackers open an account at the bank, maybe? 🙂

  • Hipmonkey

    NE Ohio. I can’t access Capital One website from laptop or smart phone. I need to get to my account. It’s been about 5 hours of trying.

  • deborah macaskill

    down here in nova scotia Canada, 2: 42 atlantic time, its been 40 mins

  • simon bloom

    It’s been down since at least 8 am here in philly

  • Zak Kogut

    It’s been down since 8AM eastern time for me. I think they were hacked. This is way too long for it to be a “simple problem.”

  • Todd Hilehoffer

    Still down for me, been down for five hours now. Nonsense.

  • Heidi Shanklin-Stark

    Down in Idaho

  • Alfred E. Neuman

    It’s down in Sactown, CA USA. S’up wit dat? 🙂

  • Jason Slater

    Time to move to a locally owned Credit Union.

    • Alfred E. Neuman

      Put your clothes on already, freak! Ugggh!

      • Freedom Domains

        Totally agree. I’m done with any financial transactions on the internet period.
        Closing down my account with Capital One. Going to buying everything strictly cash or check. Dude, put some clothes on!

  • DJ

    On line and mobile app down now

  • DJ

    cannot login thru mobile or website

  • AJ0909

    On line and mobile app down now for at least 45 mins. “We’ve hit a snag. Try back …”

  • CM

    I haven’t been able to get on all day. I have been having these problems with the website ever since they “simplified” it to make the page you access with your computer the same page you access on the phone app. (Which I find very irritating, since I can no longer find information that was once available on the website in the new “Simplified” format.) So, not only is it simplified, but there are days when the site never even loads.

    • simon bloom

      They really messed it up when they did the change over

  • Wayne Dicks

    Kept saying “we’ve hit a snag” now today it says “access denied”

  • Tammy Birnel

    what IS going on? I spent 5 calls, over 1 hour 5 min on hold, and husband had our card declined when trying to get hazmat test…embarrassing….too many dropped calls and annoying

  • Amie Scrupski

    Okay, it just worked for me, finally.

  • Adam

    What is going on? I use capital one to buy supplies for my business, I have large credit limit. Vendors trying to charge me and keep declining. I can’t get anyone on the phone. Does anyone have an update ?

  • Amie Scrupski

    Capital One credit card definitely not working. Decline at 2 locations. Keep getting dropped from customer service line.

  • Judith Lockwood

    Could not use card today-phone calls unsuccessful

  • Priscilla

    Yep! I keep getting hung up on by the automated CS when waiting for a representative to answer. 5th try so far. Sigh

  • Anderson Koehler Barbosa

    Yep, declined 3 different merchants, CS drops the call while on hold

  • NgTurbo

    Major problems with Capital One right now. Many users report cards not working and customer service calls being down as well. Anyone else having problems today?

    • Shmuck

      Same here. I called CS department and it said it was ” Closed “.

    • Jennifer Bogosian

      same here, embarrassed at store….
      called in and CS “closed”. online help 35 min. out

  • LizzP

    My Capital One Visa credit card is not being accepted today. I called Customer Service and was told that the office is closed, call back tomorrow. I attempted Customer Service a second time and got the same answer. On my 3rd attempt, I was put on hold for Customer Service with a wait of at least 10 minutes. Then my call went to a busy signal. So what is happening today with Capital One Visa?

  • JSider

    So Capital One (GM Card) changed their website and systems a couple of months ago.

    Tried to make a payment last month and I had to enter all my information like a new user “because of new security measures”.

    Even then it wouldn’t let me make a payment because of systems issues so I literally sent it in via snail mail.

    Then logged in today and it won’t retain my banking information so I called a rep and made it on the phone.

    Even before that I’ve been having a lot of trouble wirh my card in the last six months.

    After 20 years I’m throwing in the towel and going with a different card. There are too many better options and this card is way too much grief.

    Shame on GM for hooking up with Capital One. They’re completely incompetent.

  • Gloria Bennett

    I am getting strange mail that is suppose to be from Capitol One but according to the rep I talked to last night, it is not from them Passed the infor to abuse@capitolone.com but the email was returned to me. Maybe the site is down because of hacking problems. No way will i give out my SS to number at this point. Will mail in my payment.

    • Josh

      If that’s the e-mail you used, it’s wrong. Capitol with an O is a building. Capital with an A is about money. So, it’s abuse@capitalone.com

  • Jim Middagh

    “Hit a snag” error message. Several attempts to log in, no success.. 5:00 PM PST 10/04/2017

    • Lily Gomez

      Finally was able to talk to a person.I called 8667500873 and talked to rep at ten o’clock at night. Verified my social and DOB.Told her I couldn’t get online. Transf to another rep. My DOB was orig entered as month and year only missing day. Asked for my 3 digit # on back of card. Said I would be able to login in 72 hrs. Said they had an update. Hope it works.

  • Eve Escobedo

    “Hit a snag” error message.. just tried logging on today and it was working for me yesterday

  • Brandon Billett

    Won’t login. Just keeps reloading same login information. Like a week now -,-

  • Patrick Danforth

    The error message is: “System down. Say It Ain’t So. But don’t fret. Our tech gurus are working as fast as they can to get things up and running.” Started Friday 7/28/2017… still saying that.

  • ZebSogo

    how to pay monthly payment im afraid i will be hit with a late payment charge

  • Site is down, no notice on website there are issues?
    Why no communication, how long will the outage be?
    No redundancy, did they get Hacked?

  • Barbara

    Just managed to log in but the page is messed up. Can’t even use it still! What a disappointment Capital One is

  • Marc

    down for me in detroit, haven’t been able to log in for a few hours now.. no idea what’s going on.

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