Capital One internet banking down, website not working

Capital One is one of the most important banking services for consumers in the US, but when Capital One is not working it creates big problems when the website is down.

If you are having problems with Capital One today, you can check the official AskCapital Twitter page to see if there has been any official service status updates from the team.

captial-one-banking-website-not-working

Failing that, you can use this page to report when Capital One internet banking is down so you can see from other users especially in a particular area as outages may be restricted to certain states.

Is Capital One not working for you on Friday June 18, 2021? Tell us what service has been hit, in order words if the problems you are having are on the Capital One login page via the website or on mobile.

  • pjm

    I can’t log in to pay my accounts

  • MR SMITH

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  • Bodivine

    I’ve been trying to open an online 360 account for hours and exhaustingly after filling all the information and vertification, I get this annoying message over and over, “We hit a snag. The server might be busy, or your internet may not be working. Restart your online application anytime” Oh gosh!

  • Susan Q Miller

    Cap 1 login page not working. I’m in Tucson. Can’t access my acct. I log in and the blank login
    page returns in a loop.
    5/1/2021

  • Maureen Coulson

    Tried several times today to log in to my account but page goes blank. Need to see my balance etc.

  • Ryan L

    I recently got a Capitol one card I made the minimum payment twice now through online banking and my profile on their website says I haven’t paid anything keeps charging me interest. It’s been a little over a month now.Tried phoning them and the number is always busy

  • d ronan

    Your site never works. For years I have to try about 20 times to get in to check my balance. Why does a major banking company can’t have a properly operating website is byond me.

    • Crankk HD

      I thought I was the only one. Haven’t been able to access it in months…

  • rufus says calm down

    Tried to transfer money from savings to checking and got an “something’s not working right now…” Error message. This happens at least 3x a month and always after-hours & when I really need to transfer money.

    • Blanky

      Yep, always after hours. Very frustrating.

  • LeahLeanna

    Last night’s attempt to deposit via atm was met with the “not accepting deposits, etc…” message that I first saw several months back. Is this ongoing, or another new *snag?

  • Judith Covert

    Is the on line site down have not been able to open for more than a week. Says Looks like we need to fix something

  • Joe Meany

    Ever since the “Upgrade” in February I have not been able to get into my mobile acct. It allows me balance and payment, I am rebuilding my credit and want to know what I am spending and what I am paying. There has been no solution since this was “ESCALATED “TWICE! I have installed and uninstalled the about 60 times or more. I told them give me the app without the upgrade, at least then if people steal my money I would know how much it is!

  • Hafeeza Brathwaite

    I’m getting a “looks like we need to fix something, so we’re working on It”message when I try to login to my online account

  • TsP p

    URL not found

  • Cheyenne Cacy

    It show “The specified URL cannot be found.”

  • llallen111

    I’ve been having issues with missing transactions on the website pages and downloads. I have found a few of them in the statements but there is still a difference between the sum of transactions listed and the reported balance.

  • Raymond Wong

    Just tried to logon 10:43 EST to capital one website using chrome.. getting the hit a snag error message.
    Mobile app seems to be working.

  • Charles Borner

    I’m able to get in using Chrome.
    But anything I try to do in Firefox produces this error.
    On multiple Capital One accounts.

  • j petunia

    I’m getting this message from Capital One website: We’re sorry, we hit a snag
    Looks like something went wrong, but we’re working on it. Give it another try in a bit.

  • Marianne Powell

    1/8/2021. “We’ve hit a snag”

  • Alice Rose

    What is going on with the website? 7 days down now?

  • AUDIO COUTURE

    capital one “hit a snag” error happing to me for the last few hours (1-27-21)

    can’t log in

  • GrandExperiment

    Happening as of 5 min ago on 1/27 @ 1:33pm

  • I can log into the app but cannot get past a request to update (optional) my profile picture. An box pops up saying “Sorry we cannot process your preferences at this time” and the just stops. I have deleted and reinstalled the app several times to no avail…

  • Maureen Swanson

    I keep getting Mobile Check Deposit Unavailable saying it can’t determine I’m in the US. I am in the US, how do I get this working?

  • B lopez

    Have not received my direct deposit

  • Jim

    Unable to update Capital One app. Keep getting error. Always worked before this required update. Jim

  • Charlene Shirey Nelson

    I am able to login on android app and see all my transactions; however, I am unable to make a payment. I don’t get an error message it just times out

  • Richard Golden

    Can’t login to Capital One on my laptop but can on the app. getting error” The specified URL cannot be found”

  • Phoenix Medina

    hit it a damn snag, just checking to see if things went through but this is unacceptable.

  • C S Campeau

    I haven’t been able to login on my iPhone in over a week. I even deleted and re added the app. I can login on my pc. Anyone else having this issue?

  • Dale Brenner

    Mobile android app crashing when attempting to unlock a virtual credit card. The problem has persisted for several days and occurs on multiple phones

  • Nickolas Alexander Johns

    I just got a capital one credit card and tried logging into my account, every time I try it says looks like we need to fix something try again later, and it’s been like that for 2 weeks. I can’t even activate my credit card because I can’t login to the website or the app

  • Joel Goldblatt

    Since yesterday August 18 about 3pm MDT Capital One has been totally down, I called at 8pm they didn’t know what it was. I called again this morning August 19 – still down, they still had no idea when it would be up.

  • maxtor51

    not with me…i am ceasing using Capital One…..when my balance is at 0….i am getting rid of my account with them!! too much time wasted trying to pay a bill!!

  • maxtor51

    that is one reason i use a local bank. i can go and talk face to face with the people and not have to worry with a bank that i cannot talk to when i need to speak to them about a problem!!

  • maxtor51

    yeah, too much time spent trying to pay the bill….soooo, i will quit using their card….remedy wasting time!!

  • maxtor51

    same as last month, Looks like we hit a snag, but we are working on it. Please try again in a bit… i am tired of fighting to try to pay my bill when i have to call customer service and put on hold for 10 minutes before i get a warm body to speak with. had to do that last month and looks like i will have to do it this time, last time though. i am not using the Capital One card from now on.

    too much of my time spent trying to pay a bill…will eliminate that wasting time!!!

  • Shanmu Priya

    Looks like we’ve hit a snag, but we’re working on it. Please try again in a bit.

    This error depressing 🙁 They don’t have chat or email support. Their social media support also sluggy. But i like the idea for their kids savings account.

    • Brandy Robnett

      Same error for me too hits a snag try again later when adding external account. They did have chat , but not anymore why that was the only support they offered now nothing. I will call when they open

  • Sharon Kramer

    How do I access my credit card rewards? I have over $250 I cannot get to because Capital One has “hit a snag.” How long does a snag take to fix????

  • David Peterson

    Have been trying to make a payment on my credit card bill for the past few days and keep getting the message “Sorry we hit a snag”. Guess I need to go back to paper billing, at least I would be able to pay by snail mail.

  • AUGUST JOHNSON

    Sorry we hit a snag I cannot See my savings or checking’s what the hell is going on..I’m in Louisiana

  • Chuck Boylan

    Can’t access my business checking online. It won’t accept my log in information. Since its after hours, I can’t get help till tomorrow.

  • Joseph Muratore

    Cannot get into my account, and the balance is way off. I have been on hold for 20 minutes

  • TB Riggs

    Capitol One Website still down today May 4, 2020. What is going on? All I get is ‘Oops we’ve hit a snag, come back later! The least Capitol One can do is let their customers know what is going on.

  • TB Riggs

    Capitol One website is down again today! May, 2, 2020. What is going on with this web-site? This has been going on for over a week now! All I get is ‘Oops we’ve hit a snag, We are working to fix it! How long does it take to fix this problem? Very annoying! I’m glad I still get Paper Statements sent to me so I can make my payment on time!

  • Blazeron

    I cant view my account routing or account number! all i get is this : “Oops, we’ve hit a snag
    We’re sorry, we encountered an issue loading your bank details. Try again later.” I am very annoyed!

  • Carole Marek

    I cannot update app on my 6S iPhone

  • RahJewel

    The official website is working and can even sign into my account, but can’t see any of the 3 accounts I have with them. (We can’t access your account information right now, but we’re working on it.) Just peachy.

    • Blazeron

      has it been fixed for you? mine is being stupid.

  • Barb Hedstrom

    Can sign in but my CC not showing up. ‘Hit a snag” it says.

  • Patrick Leonard

    Can’t add an external bank account since 4/1/2020. Keeps saying they have hit a snag and are working on it. Unacceptable. Had to try and add Capital One account from my other bank. Will see. Doesn’t seem like Capital One is accepting deposits from my other bank in order to verify either.

  • Mr Man

    app not working for me. I tried to reinstall and now it says waiting for download for days.

  • LuckyYou

    Cant pay on line Error Message “We’ve Hit a Snag. Looks like we ran into a snag, but we’re working on it. Please try again in a bit.”

  • Patricia Laux

    Automated phone service has been down since yesterday at Capitol One. The automated phone service is not recognizing any account numbers can not access any info.

  • Linda

    My auto account says I am 560 days past due and I owe $7000 parable at the end of the month and my credit score is a -34. I tried to call them and after 29 minutes , was hung upon. The CSR only parrots what she’s on line…not any help. Anyone else have similar issues?

  • LaRhonda Yokum

    Update direct deposit posted

  • Michael Arseneau

    I am overseas on holiday… They want to verify with a code…to my
    cellphone. My sim card does not work for them…so…they tell me there
    is nothing they can do for me. I have to get a brand new cell phone /
    sim card…just to log on. Trouble is…even if I did buy a new phone/sim card…their site is still down. I will have to split my direct deposits ..half to another (more reliable and reasonable) bank.

  • Kathleen Robey

    I was on hold 1 hr and 15 mins. All she said was “they are working on it.” I said that’s my paycheck — I need to pay the mortgage, insurance and I am going on vacation. I said my $$ better show today or I will need to contact the Bank Regulator Agency.

  • Gerri Hand Russell

    So, this is indeed inconvenient. May have to find alternative banking option. Been having issues with the checking taking several days to post transactions. And now this not being able to access my money on payday. I feel sorry for the call center folks, I am sure they are taking a beating from all the upset customers. Seriously makes you very uncomfortable especially after the breach.

  • LaRhonda Yokum

    Just spoke to a rep. He told me they are aware of what’s going on and hope to resolve the issue momentarily. He said I can either keep checking or phone back in an hour or so.

    • Michael Arseneau

      that’s good info. I am standing by

  • Michael Arseneau

    Yep..Me too. No laughing matter. I rely heavily on my direct deposits, and I have Bills that will be late. I think this is very Unfair.

  • Teresa Tusa

    direct deposits didn’t post, and keep getting disconnected while on hold to speak with customer service

  • LaRhonda Yokum

    September it was the same thing!!!! The 1st fell on a Sunday and I didn’t get access to my account until the Tuesday!!!! This is getting ridiculous!!!! Usually when the 1st falls on a weekend the funds are available on that date but lately it has not. If there’s a new person working that department then maybe that’s not the right department for that person. It has happened on too many instances! If it’s new procedures then go back to the original plan!!

  • LaRhonda Yokum

    Where the hell is my direct deposit? Bills need to be paid.

  • Katierose Wilkinsonbb

    Also when you call they say they are closed.

  • Katierose Wilkinsonbb

    Can’t log on online or through app

  • Holly Crocker

    No direct deposit today. I could log in and see my accounts online, not mobile, but now it won’t let me at all
    .

    • maxtor51

      i use a local bank for direct deposits cause all my EOM pay is direct deposits and when it is not there, i can speak either by phone or stand in front of them and see what the problem is. never use bank conglomerates. not personal enough and they don’t give a damn about you. you are just a number!! just was using Capital One for a credit card but no more!! you can depend on that!!

  • Jamie Bond-Kelley

    My direct deposit didn’t post! And they are saying they are CLOSED when I call in to customer service.

  • Talisha Hunter

    Where’s my direct deposit???? I can’t even see any of my 4 accounts!

    • Jamie Bond-Kelley

      Mine either. I can see my accounts, but my deposit isn’t there.

    • Erica Elena

      So it’s not just me lmao

      • Michael Arseneau

        I thought it was something I did wrong. It got so perplexing, that I just decided to google if Capital One was having a site breakdown/crash. It is nice to know that I did not break it…all by myself

  • Mike Harpel

    The app says to retry later and the web site says that they have hit a snag.

  • FalseFlag

    Logged in as I always do to make a payment on my card. I’m able to log in just fine. When I hit the make a payment button it gives the messages, “We’ve hit a snag, try back later.” This has persisted for the last 4hrs 10-27-2019. So I wonder if they are going to charge me a late fee if I don’t get this in by my due date?

  • Ry

    Payment submit button not working, outside bank info missing. The last time this happened they said they couldn’t do anything and charged me a fee. I’m beginning to wonder if this is what they’re doing to make extra money for their share holders. May have to contact the Attorney General. This is getting out of hand.

  • Robert

    Payments

  • Pam Rambin

    Tuesday 10/15/2019, My Walmart Credit Card was transferred to Cap One. I go in my mobile app to set up payment and when I “drag to add acoccunt” I get the following message ” Looks like we’ve hit a snag, but we’re working on it. Please try again in a bit.” I have to pay my credit card by it’s due date and Cap One is not allowing me to set up a payment account.

  • ka Mulholland

    Sunday october 13th, I tried calling Capitol One customer service. I was on hold for an hour last night. Tonight I finally got to an agent and he put me on hold to transfer me to a fraud protection agent. My on line account says that my account is restricted? I’m still on hold. The first agent said it would be 2 minutes. What the hell is going on?

  • Lisa Gaines Patterson

    I have called 3 times and told them that I can get onto the website. I can login in & see all my info but when I hit “make a payment” it just spins and won’t do anything. When I go to my settings, it says “opps we’ve hit a snag, we’re working on it try back later. They keep telling me that they aren’t showing any problems on their end & that it’s my computer or phone, but from seeing all these comments i don’t think it is. Telling me to clear cookies and cashe which i do everyday. Need to fix this. 1st auto loan with them and can’t even get on the site to make a payment. Poor service.

  • Sab Harris

    Keep getting an “oops something went wrong” error when I try to reset my password

  • Jessa Roy

    Trying to view my card and it says it “hit a snag”

  • Caro Steel Magnolia

    Mobile app no longer works on iPad. Is this because it is an older iPad using iOS 10.3.3 which is the highest version available. Does the app need iOS 11 (new iPad???) to work now?

  • Pete Bolderstone

    Phone App says “Planned maintenance” – they must think we are Stupid!!! It is not planned at all, it is a reactive message to cover up their own incompetence – no-one ‘plans’ maintenance in the middle of a busy weekday morning – it is UNPLANNED and an outright lie! Website says there is a technical issue – yes, created by the bumbling incompetence at Capital One – paying off balance (when I can get in) and closing account – don’t want to be associated with company that lies to its customers!!

  • Marsha Roselli

    My Capital One Mobile App hasn’t worked for 4 days. I have an android pjone. When I try to use it, it doesn’t respond. I filled out the report when it doesn’t respond. I have uninstalled the App multiple times. Nothing seems to work. I don’t know what else to do. Anybody else having this same problem?

  • Robert Erskine

    Since yesterday evening here in the UK had issues accessing my online account to check and clear the balance. This has persisted all day Monday 19th August. Just mangaed to get through by phone, Captial informed me they are unable to make a note against my account that I am unable to clear it, due to technical issues. Does this mean I will now recieve a Late Payment penalty? Customer Services could’nt confirm! They said try in 2 hours time. Not confidence building at all!!!!!!

    • Carmen Serracino

      it has been down all day in London UK Both app and Website!!
      Also called them and they have no idea when it will be up again !!

      • Robert Erskine

        Its always good to share ‘being down’! Well they’ve created the mess!!!

  • My app hasn’t loaded all day!

  • Angel Lawhorn

    I keep getting”Oops we’ve hit a snag, try back later” in Michigan I’ve tried online, app, computer, phone and tablet…..nothing will let me login

    • rulegal

      Same error message in California at 12:15 pm Pacific Daylight Time.

  • Jp Diddyholmes

    I am so tired of seeing, “Oops, we hit a snag,” pop up when I try to log in to Capital One’s website. The latest, I am able to get in, but when I try to make an online deposit, I see, “Oops, we hit a snag.” When I notify Capital One they have a problem, all I get, we don’t have a problem.

    I am so tired of this….

    Product or Service Mentioned: Capital One 360 Website.

    Reason of review: Damaged or defective.

  • Cindy Sublett

    I have had the same problem since May – I can log in but cannot get to the bill pay section of the site. “We’ve hit a snag…..” I had called them in May – they blamed it on my computer (I use a MacBook Air). Called them now and they say it is a reported problem with no estimated time as to when it would be resolved. Luckily I can access the bill pay on my mobile phone, but not my preferred way to pay bills.

  • Stephanie B

    cannot get into accounts for the past 3 days hit a snag or the icon keeps circling around what the hell I have payments to make

  • Ashliana Rowe

    Capital One App. First thing this morning.
    Can log in, cannot make payments. “We hit a snag”. But it sent me a confirmation that the first attempt went through. (Second attempt was a much lesser amount).

  • Kathryn Farrugia

    I haven’t been able to get on the website for days. It keeps saying access denied

  • Fedempee

    Unable to login to my online account all morning. ????

  • Blanche Lasseigne Baudouin

    I have been experiencing trouble logging into the Capital One Bank website from my home computer for several weeks now. It is extremely discouraging to be unable to pay bills online anynire, but it seems now that CapitalOne is forcing me to return to the old way of writing out checks manually and sending payment via snail mail. I went into our local branch bank a couple of weeks ago and spoke to someone who sat down with me and together we were able to access my CapitalOne Bank account from the bank’s computer; but when I came home and tried logging in on my home PC, I got the same ol’ “Oops! We hit a snag” message Frustrating, to say the least! I had been accessing my CapitalOne bank account for several years using the Google Chrome browser; but after troubleshooting and taking the advice of another disgruntled customer, I was finally able to access my account again using the Firefox browser. Now, once again, I can no longer access my bank account after having tried with Google Chrome, Firefox, and Internet Explorer. Judging from all the complaints registered, it’s past time that CapitalOne addresses this problem! HELP! Please!!!

    • AltThoughts

      I realize this is a little late for you, but maybe it will help someone else. What you are describing sounds like a cookie issue with the web browsers. Once the cookie gets added, you can’t use it again due to whatever technical issues they are having. I would clear the cookies for only the specific site giving you issues (each browser has different procedures for clearing specific cookies, so look up the browser name and clear a specific cookie). After that, I suspect it will work on that browser at least once until it does it again.

  • Oleg Toutchnin

    Have been login in for a long time with 2 step verification using
    security code sent to my email address on file with Capitalone. But the
    geniuses changed the process a few months ago and cannot login with
    email anymore. It is now asking to send verification code to my home
    phone number that is on file. The problem is I am traveling abroad
    extensively and cannot use this option. Wasted time and money calling
    them from abroad to no use. They can’t help. My money is locked up with
    them.
    The government props up all these failed and incompetent
    megabanks with tax payer money and the megabanks don’t give a damn about
    their customers.
    Will now have to wait till some other bank buys Capitalone and fixes the login functionality.
    DISASTER.

  • Андрей Дмитриев

    Have been login in for a long time with 2 step verification using security code sent to my email address on file with Capitalone. But the geniuses changed the process a few months ago and cannot login with email anymore. It is now asking to send verification code to my home phone number that is on file. The problem is I am traveling abroad extensively and cannot use this option. Wasted time and money calling them from abroad to no use. They can’t help. My money is locked up with them.
    The government props up all these failed and incompetent megabanks with tax payer money and the megabanks don’t give a damn about their customers.
    Will now have to wait till some other bank buys Capitalone and fixes the login functionality.
    DISASTER.

  • Sheila Lafleur

    I get to the password then once that’s in and I submit I get this “Not Acceptable
    An appropriate representation of the requested resource /ease-ui/index.html could not be found on this server.”

  • bobsprinkle

    I tried logging in to pay my normal monthly credit card payment. It accepts my log in info but then shows a URL line but nothing in the body of the site. I talked to their “tech support”. They blamed it on Firefox level 65.0. This is the only site I am having this problem with. Is there some sort of battle between Capital one and firefox? Cap one told me to try another browser.

  • geraldmania

    It’s online. The whole thing is that it’s an online bank. No bank for a week. I guess I leave now? So confused.

  • Jess B

    Neither the online, or call lines are working. Going to travel and no way to let them know.

  • mopcopsop

    No online access yesterday or today! So frustrated!

  • Can’t get online access , but idiots at capital One call here about a late payment ! WTF

  • Maria Smerek

    The website for Costco Canada MasterCard by Capital One is white blank after I sign in.

  • Chad Jones

    Still cant log into business accounts! Capital One will not provide any information, I will have switch banks soon

  • cfordg

    I’ve been unable to assist a client with transactions download of their Cap.One business card account for the last 2 days; it’s also remarkable to me how a problem this large seems to be traveling under the radar. Some of the “outage” sites are reporting that Cap.One is up because they can get to the main page, but their evaluation doesn’t include that the site isn’t really “up” for Cap.One customers if the site isn’t usable. I also notice that there’s no estimate from Cap.One on the time it will take to resolve the problem.

  • Michael Freedman

    My wife looked online for pre-approved cards on cap one page and it showed venture. She applied and got rejected without a hard pull. Perhaps this is related to the other Capitol one current technical problems

  • Hamilton Dye

    can’t log in onlline. fix it cap one before the lawsuits start flying

  • Henry Katz

    Cannot call business service # either.

  • Joe Blow

    Cannot login “Unexpected downtime” message

  • William C.

    I have payments due and cannot access my accounts to pay my bill. Will my credit be tarnished because of this?? It is understandable to have issues, but it’s been too long since I can access my information, and if my credit score is impacted by this, It will be completely unacceptable. On top of that, I can not use my credit cards until this is resolved for fear of increasing my utilization beyond what is smart. Can anyone tell me what is going on here?

  • Michael Sanelli

    Both online banking and mobile banking not working. Any plans on communicating with your Customer Base Capital One?

  • Mike

    The fingerprint login method for the phone app stopped working with the last update. Message just says, “Not working, we need to fix this.”

  • Tonya fuller

    Can’t login to the app. I just keep getting the login page.

  • John Klett

    Chase is down too!

  • Ilona Kats

    Checking and savings account shows available balance as 0

  • gm

    Reading all this about Capital One does not make one confident about their Website security …. do they not have anyone with any sense to run their website. Reading some of the related error messaging and comments, it appears to all be down to “latency” = meaning, they have not invested enough money in IT in short – so you know they are not worried about security.

  • gm

    I am trying to log in to USA credit cards and get the message “We’re sorry, we hit a snag”..over and over again. The date is Dec 15th 2018 :13PM EST.

  • somebodysomewhere

    Capital One has closed several branch offices in northern Virginia over the past few years. I really don’t like saying this but the branch offices that remain open are staffed with individuals whose first language is NOT English. Believe it or not, one branch is staffed with Hispanics while another branch office is staffed with Middle Easterners. How strange! Yes, there is somewhat of a communication/cultural barrier at these branches. I still haven’t seen a “white people” or a “black people” branch office in northern Virginia (a suburb of Washington DC). LOL!

  • Clive

    Same problem in Cambridge, all day yesterday not going anyware,will they resolve it i wonder

  • Joanne Fullard

    I am getting really fed up with this…tried making a payment yet again and the oops message keeps coming up, tried the app exactly the same.. twice this week this has happened..Capital One Sort Yaself out

  • Lorri Robinson

    Card declined at two vendors today, used it yesterday with no trouble. Can’t contact CS, phone is perpetually busy. Payments up to date. Is there an issue with Cap One?

  • willie adamson

    Cannot fully access site on the web or the iOS app. Can see my balance but cannot activate my new card. Tried calling customer support but none of the numbers work. It would be impossible to report a lost or stolen card, or report fraudulent use right now.

  • Lemmy_Caution

    Have not been able to login for 4 days. When I attempt to login, get the snag message then, a demand that I change password, then a message to verify then, the snag message, change passwords etc. Like Groundhog day but not funny.
    Have spent over 2 hours on the phone with “kindly tell me the cvv code on the card…” folks who are no help.

  • Andy Adams

    Opps we hit a snag idk what to do iv waited hours then tried again an still nothing

  • Amanda Long Fleming

    Unable to access my Capital One acct by app and by phone.

  • jeremeyreme

    Can’t login with app and can’t do anything on the website but see my balances

  • MrTom4

    Can’t log in using Firefox, same “snag” message, cookies already cleared out. IE works. But who wants to use IE!?

  • Tofolo

    Can’t login with Chrome, but am able to login with Firefox.

  • Robert Macnabb

    Same here! Yesterday and just now…

  • Matthew Kelly

    We’re sorry, we hit a snag
    Looks like something went wrong, but we’re working on it.
    Give it another try in a bit.

    • Shut Up Trick

      Yep! Same here.

  • Cat Camacho

    Can’t make a payment it says “we’ve hit a snap”

  • Brian Chamberlain

    logged in but unable to get to see my account

  • Abbi Seward

    Two days of not getting on and often on other days long waits. Today’s message: “Looks like something went wrong.
    Please
    bear with us a moment while we get this straightened out and then you
    can give it another try. We apologize for any inconvenience.” Not encouraging!

  • Auroras

    Cannot log on with FireFox or Safari. Chrome works though?
    What changed?

  • A Day

    Could not log in. Phone numbers on file (none were mine) were hacked into existence so no security code could be sent to me. They offered no solution when I contacted them and eventually after 3 days of haggling I closed the account (which I was able to do without verification). Talk about poor IT security.

  • Michael Sanelli

    “Sorry, we hit a snag. Try again later” when trying to reset my password. I’ve tried again all day…

  • Rich Lampley

    Android Mobil app no longer works. Talked to Tech Support and was told oh sorry… you need to buy a new phone. The app no longer supports your android version. Nice !!!!

  • Peter Reason

    Yes not working on line when logging in

  • Cliff Harris

    Cap One App for android on galaxy s6 fingerprint has not been working for several days now

  • Corolla Mama Toyota Fan

    I had this problem for 3 weeks! I tried downloading and using Mozilla Firefox instead of using Google and it worked like a charm! I can now view and pay both my husband and my CapOne credit card accounts.

    • Jessica Holtzen

      I have been having this problem for weeks now as well. Every time I try to login to my credit card account, I get the “System Unavailable” error message. I even tried using Mozilla Firefox and it still isn’t working for me.

  • Joseph Misiak

    Unable to get anyone to answer telephone concerning CapitalOne 360

  • BlackHole Test

    Issue mainly affecting Google Chrome but not Mozilla FireFox. I was able to login and Pay Bills using Mozilla FireFox.
    I haven’t checked the specific settings, so it could be one is setting is enabled in one but not the other. The last oddity is that because of my JavaScript settings, Mozilla FireFox cannot logout of CapitalOne360 site.

  • Ross Baker

    Trying to add my wife as a co-account holder on our 360 savings and have gotten that “Hit a snag” nonsense for almost 2 weeks now. Have also made FOUR phone calls but they wont add her–must do it online. And fix is still TBD. If your gonna be down for half a month (optimistic) why not say “snag” at the beginning of the process rather than after I’ve entered all that info. Can’t give more money as we run up against FDIC insurance ceiling. Guess I’m just gonna have to put it somewhere else. GRRRRRRR

  • delilah

    website is having issues transfering money and loading history on accts, smh
    getting tired of this

  • Stephanie Justin Ratliff

    System down again!

    “System down. Say It Ain’t So.
    But don’t fret. Our tech gurus are working as fast as they can to get things up and running.”

  • Sharon McKenna

    i can’t either. This happens alot. Time to find a new bank.

  • Andy

    I can’t even reach someone over the customer service line to even check my balance!! I have no access to my funds or information about my account. This is unacceptable.

  • peter nevai

    Down here as well both mobile app and web login

  • Chekube Justin Case Azu

    system currently down. cant log in

  • wilcolax

    today on the Spark app: “Error; A server with the specified hostname could not be found.”

    This company has serious trouble keeping it together.

  • Chuck

    Website simply hangs after sign on a gray screen, been going on for hours. It’s not my laptop, everything else loads fine.

  • Sharon Fuller Cantrell

    This is ridiculous. Can’t even use card. Can’t even get thru on web page, tells me it doesn’t recognize it. Well, if it’s not recognized, I might not recognize that I have a bill to pay. Good way to treat customers CapitalOneBank !!!!!!!!!!!

  • Sally Harris

    Every time I log into the mobile app it tells me my password is wrong so every single time I have to change my password to access my account. Every. Single. Time. It’s been happening for two months. Very frustrating and it also doesn’t give me the option to use my fingerprint as a password. My phone automatically will save my username and password and it still will say it is wrong. I also opt out of the automatic save option and type it in manually and still the same issue, it says my password is wrong. Please fix this. It’s a 5 minute process to access my account to pay my bill every single time. Ridiculous.

  • Darren Grant

    The app is down, AGAIN. It has not been working since Feb. 18. Now I cannot access the website as well. This is most annoying. One might expect a distinct outage message from a large corporation vs. Frustrating users with a password failure message loop. I would suggest a technology upgrade and perhaps an enhanced customer service regime. Wow.
    I would assume my payments have been delayed as well? How very comforting.

  • Linda Parsons-McCullough

    My mobile acct. will not allow me login with out me giving capital one full access to my phone.????

  • Sarah Salvador

    I try to just login and I always get “Access Denied”. Why?

  • Tasia Wheaton

    I need to print my statement, because I don’t want to pay $5.for a copy. But it is not letting me get into my account. I keep getting an error message on two different browsers. This has been going on since yesterday. When are they going to get it together!

  • Earl Reader

    Trying to login and pay my bill. It’s been down since the 18th of January

  • nitakess

    I cannot transfer money between my accounts for about a week now!

  • Tim Crowe

    Jan 12. I can’t log on to Capital One to pay my CC bills. When I go to the website then it comes out blank. I have a U.S. account but live in Israel. Strange. Hopefully this problem will be fixed soon.

  • Jan 8 my account is showing me overdrawn by the full amount I had available in my account plus $300 more, with 36 different charges going to a site I have never shopped on. The really weird thing is, the posted and not still pending charges stop at December 17th and the rest are not finalized. I noticed it this morning when I got a text saying my account balance was under $100.

  • Kam

    I’m able to check my account via capital one mobile app. However they’ve double charged me for every purchase I made this week and now I’m overdrawn and can’t get money out my account. My savings okay was not hit though, only checking. I’m unable to pay me cable bill and have to borrow money from someone because of this situation. It is really inconvenient and it’s not the first time capital one has put me through this situation. I’m really considering ending all ties with them.

  • AMH

    Accounts are all overdrawn. Has Capitol one beenhacke?

  • Amy Thomas Midgett

    I’ve had issues signing on to both the app and the full website. I called and was told that their back end system randomly picked up an old account I had years ago under my maiden name. Because my new account is under – duh – my married name, they locked it out for “my security and safety.” Now, because there is no branch near me, I have to make a copy of my ID with my married name and mail it to some PO box in Utah — which in and of itself is a security risk — where it will probably go through multiple layers before getting to the right inbox. If Capital One is doing security sweeps, or whatever they want to call this, fine. But, a heads up by means of a letter or even a notice on their website would have saved a ton of headache. Maybe even allowed me to do something to avoid it in the first place.

  • Mary Armstrong

    Keep trying to get through on their phine number but get hung up on before i can speak to a representative – 11:05 est (Kingston)

  • SP

    Just now. No access to account details.

  • Jackie Henvek

    Check it out yall

  • Jackie Henvek

    I just signed in on the app.

  • Charles Feemster

    Same problem here in Florida

  • Paul Foster

    Is anyone in Phoenix having this problem? Haven’t been able to sign into app or full site all day. Signed in yesterday and everything was fine.

  • Sue Broussard

    same here, no mobile and no internet since this morning – Erie, PA

  • Deborah Joy

    no mobile and no internet, logins getting “got a snag” comment.. Los Angeles, CA

  • Jackie Henvek

    Down in Los Angeles CA

  • Alfred E. Neuman

    Capital One: Can you hear me now?

  • Lex

    The site is STILL down .. Tell us what’s going on!!!!!!!!!!!!!!!

  • deborah macaskill

    still down in Canada

  • deborah macaskill

    down in Canada as well, over 4 + hours

  • deborah macaskill

    its happening in Canada also, cant access since noon. sigh, at least they could post an update, instead of hiding

  • lanas

    they’ve been acknowledging the problem since 6:16 EST 12/15/17 see https://mobile.twitter.com/AskCapitalOne/status/941673334227505153?p=v

  • R_Giskard_Reventlov

    Probably got hacked. Wait for the announcement and how much of your personal data got stolen.

  • JenaroA

    It’s down in New Orleans…It’s been this way for over 2 hours…

    • Elise

      Longer I’m in New Orleans and I’ve been trying to check my accounts since 8:10 am this morning from my phone and laptop

  • Freedom Domains

    Down in Boston, MA since about 11 am. Now 2:50 pm

  • John Doe

    Tried to log in about 14:29 EDT. After entering credentials I get presented with a message saying web site is down. Called customer support and finally (about 15 minutes of wait time) managed to speak with representative. Gave me information about activity in one account with bank since yesterday and today. Asked about ATMs and was told those are operational. No estimated time for resolution and no cause mentioned for being down. Did North Korean hackers open an account at the bank, maybe? 🙂

  • Hipmonkey

    NE Ohio. I can’t access Capital One website from laptop or smart phone. I need to get to my account. It’s been about 5 hours of trying.

  • deborah macaskill

    down here in nova scotia Canada, 2: 42 atlantic time, its been 40 mins

  • simon bloom

    It’s been down since at least 8 am here in philly

  • Zak Kogut

    It’s been down since 8AM eastern time for me. I think they were hacked. This is way too long for it to be a “simple problem.”

  • Todd Hilehoffer

    Still down for me, been down for five hours now. Nonsense.

  • Heidi Shanklin-Stark

    Down in Idaho

  • Alfred E. Neuman

    It’s down in Sactown, CA USA. S’up wit dat? 🙂

  • Jason Slater

    Time to move to a locally owned Credit Union.

    • Alfred E. Neuman

      Put your clothes on already, freak! Ugggh!

      • Freedom Domains

        Totally agree. I’m done with any financial transactions on the internet period.
        Closing down my account with Capital One. Going to buying everything strictly cash or check. Dude, put some clothes on!

  • DJ

    On line and mobile app down now

  • DJ

    cannot login thru mobile or website

  • AJ0909

    On line and mobile app down now for at least 45 mins. “We’ve hit a snag. Try back …”

  • CM

    I haven’t been able to get on all day. I have been having these problems with the website ever since they “simplified” it to make the page you access with your computer the same page you access on the phone app. (Which I find very irritating, since I can no longer find information that was once available on the website in the new “Simplified” format.) So, not only is it simplified, but there are days when the site never even loads.

    • simon bloom

      They really messed it up when they did the change over

  • Wayne Dicks

    Kept saying “we’ve hit a snag” now today it says “access denied”

  • Tammy Birnel

    what IS going on? I spent 5 calls, over 1 hour 5 min on hold, and husband had our card declined when trying to get hazmat test…embarrassing….too many dropped calls and annoying

  • Amie Scrupski

    Okay, it just worked for me, finally.

  • Adam

    What is going on? I use capital one to buy supplies for my business, I have large credit limit. Vendors trying to charge me and keep declining. I can’t get anyone on the phone. Does anyone have an update ?

  • Amie Scrupski

    Capital One credit card definitely not working. Decline at 2 locations. Keep getting dropped from customer service line.

  • Judith Lockwood

    Could not use card today-phone calls unsuccessful

  • Priscilla

    Yep! I keep getting hung up on by the automated CS when waiting for a representative to answer. 5th try so far. Sigh

  • Anderson Koehler Barbosa

    Yep, declined 3 different merchants, CS drops the call while on hold

  • NgTurbo

    Major problems with Capital One right now. Many users report cards not working and customer service calls being down as well. Anyone else having problems today?

    • Shmuck

      Same here. I called CS department and it said it was ” Closed “.

    • Jennifer Bogosian

      same here, embarrassed at store….
      called in and CS “closed”. online help 35 min. out

  • LizzP

    My Capital One Visa credit card is not being accepted today. I called Customer Service and was told that the office is closed, call back tomorrow. I attempted Customer Service a second time and got the same answer. On my 3rd attempt, I was put on hold for Customer Service with a wait of at least 10 minutes. Then my call went to a busy signal. So what is happening today with Capital One Visa?

  • JSider

    So Capital One (GM Card) changed their website and systems a couple of months ago.

    Tried to make a payment last month and I had to enter all my information like a new user “because of new security measures”.

    Even then it wouldn’t let me make a payment because of systems issues so I literally sent it in via snail mail.

    Then logged in today and it won’t retain my banking information so I called a rep and made it on the phone.

    Even before that I’ve been having a lot of trouble wirh my card in the last six months.

    After 20 years I’m throwing in the towel and going with a different card. There are too many better options and this card is way too much grief.

    Shame on GM for hooking up with Capital One. They’re completely incompetent.

  • Gloria Bennett

    I am getting strange mail that is suppose to be from Capitol One but according to the rep I talked to last night, it is not from them Passed the infor to [email protected] but the email was returned to me. Maybe the site is down because of hacking problems. No way will i give out my SS to number at this point. Will mail in my payment.

    • Josh

      If that’s the e-mail you used, it’s wrong. Capitol with an O is a building. Capital with an A is about money. So, it’s [email protected]

  • Jim Middagh

    “Hit a snag” error message. Several attempts to log in, no success.. 5:00 PM PST 10/04/2017

    • Lily Gomez

      Finally was able to talk to a person.I called 8667500873 and talked to rep at ten o’clock at night. Verified my social and DOB.Told her I couldn’t get online. Transf to another rep. My DOB was orig entered as month and year only missing day. Asked for my 3 digit # on back of card. Said I would be able to login in 72 hrs. Said they had an update. Hope it works.

  • Eve Escobedo

    “Hit a snag” error message.. just tried logging on today and it was working for me yesterday

  • Brandon Billett

    Won’t login. Just keeps reloading same login information. Like a week now -,-

  • Patrick Danforth

    The error message is: “System down. Say It Ain’t So. But don’t fret. Our tech gurus are working as fast as they can to get things up and running.” Started Friday 7/28/2017… still saying that.

  • ZebSogo

    how to pay monthly payment im afraid i will be hit with a late payment charge

  • Site is down, no notice on website there are issues?
    Why no communication, how long will the outage be?
    No redundancy, did they get Hacked?

  • Barbara

    Just managed to log in but the page is messed up. Can’t even use it still! What a disappointment Capital One is

  • Marc

    down for me in detroit, haven’t been able to log in for a few hours now.. no idea what’s going on.

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