Capital One internet banking down, website not working

Alert: Problems Reported

Capital One is one of the most important banking services for consumers in the US, but when Capital One is not working it creates big problems when the website is down.

If you are having problems with Capital One today, you can check the official AskCapital Twitter page to see if there has been any official service status updates from the team.

captial-one-banking-website-not-working

Failing that, you can use this page to report when Capital One internet banking is down so you can see from other users especially in a particular area as outages may be restricted to certain states.

Is Capital One not working for you on Friday December 14, 2018? Tell us what service has been hit, in order words if the problems you are having are on the Capital One login page via the website or on mobile.

somebodysomewhere

Capital One has closed several branch offices in northern Virginia over the past few years. I really don’t like saying this but the branch offices that remain open are staffed with individuals whose first language is NOT English. Believe it or not, one branch is staffed with Hispanics while another branch office is staffed with Middle Easterners. How strange! Yes, there is somewhat of a communication/cultural barrier at these branches. I still haven’t seen a “white people” or a “black people” branch office in northern Virginia (a suburb of Washington DC). LOL!
Clive

Same problem in Cambridge, all day yesterday not going anyware,will they resolve it i wonder
Joanne Fullard

I am getting really fed up with this…tried making a payment yet again and the oops message keeps coming up, tried the app exactly the same.. twice this week this has happened..Capital One Sort Yaself out
Lorri Robinson

Card declined at two vendors today, used it yesterday with no trouble. Can’t contact CS, phone is perpetually busy. Payments up to date. Is there an issue with Cap One?
willie adamson

Cannot fully access site on the web or the iOS app. Can see my balance but cannot activate my new card. Tried calling customer support but none of the numbers work. It would be impossible to report a lost or stolen card, or report fraudulent use right now.
Lemmy_Caution

Have not been able to login for 4 days. When I attempt to login, get the snag message then, a demand that I change password, then a message to verify then, the snag message, change passwords etc. Like Groundhog day but not funny.
Have spent over 2 hours on the phone with “kindly tell me the cvv code on the card…” folks who are no help.
Andy Adams

Opps we hit a snag idk what to do iv waited hours then tried again an still nothing
Amanda Long Fleming

Unable to access my Capital One acct by app and by phone.
jeremeyreme

Can’t login with app and can’t do anything on the website but see my balances
MrTom4

Can’t log in using Firefox, same “snag” message, cookies already cleared out. IE works. But who wants to use IE!?
Tofolo

Can’t login with Chrome, but am able to login with Firefox.
Robert Macnabb

Same here! Yesterday and just now…
Matthew Kelly

We’re sorry, we hit a snag
Looks like something went wrong, but we’re working on it.
Give it another try in a bit.
- Shut Up Trick
  
  Yep! Same here.
Cat Camacho

Can’t make a payment it says “we’ve hit a snap”
Brian Chamberlain

logged in but unable to get to see my account
Abbi Seward

Two days of not getting on and often on other days long waits. Today’s message: “Looks like something went wrong.
Please
bear with us a moment while we get this straightened out and then you
can give it another try. We apologize for any inconvenience.” Not encouraging!
Auroras

Cannot log on with FireFox or Safari. Chrome works though?
What changed?
A Day

Could not log in. Phone numbers on file (none were mine) were hacked into existence so no security code could be sent to me. They offered no solution when I contacted them and eventually after 3 days of haggling I closed the account (which I was able to do without verification). Talk about poor IT security.
Michael Sanelli

“Sorry, we hit a snag. Try again later” when trying to reset my password. I’ve tried again all day…
Rich Lampley

Android Mobil app no longer works. Talked to Tech Support and was told oh sorry… you need to buy a new phone. The app no longer supports your android version. Nice !!!!
Peter Reason

Yes not working on line when logging in
Cliff Harris

Cap One App for android on galaxy s6 fingerprint has not been working for several days now
Corolla Mama Toyota Fan

I had this problem for 3 weeks! I tried downloading and using Mozilla Firefox instead of using Google and it worked like a charm! I can now view and pay both my husband and my CapOne credit card accounts.
- Jessica Holtzen
  
  I have been having this problem for weeks now as well. Every time I try to login to my credit card account, I get the “System Unavailable” error message. I even tried using Mozilla Firefox and it still isn’t working for me.
Joseph Misiak

Unable to get anyone to answer telephone concerning CapitalOne 360
BlackHole Test

Issue mainly affecting Google Chrome but not Mozilla FireFox. I was able to login and Pay Bills using Mozilla FireFox.
I haven’t checked the specific settings, so it could be one is setting is enabled in one but not the other. The last oddity is that because of my JavaScript settings, Mozilla FireFox cannot logout of CapitalOne360 site.
Ross Baker

Trying to add my wife as a co-account holder on our 360 savings and have gotten that “Hit a snag” nonsense for almost 2 weeks now. Have also made FOUR phone calls but they wont add her–must do it online. And fix is still TBD. If your gonna be down for half a month (optimistic) why not say “snag” at the beginning of the process rather than after I’ve entered all that info. Can’t give more money as we run up against FDIC insurance ceiling. Guess I’m just gonna have to put it somewhere else. GRRRRRRR
delilah

website is having issues transfering money and loading history on accts, smh
getting tired of this
Stephanie Justin Ratliff

System down again!

“System down. Say It Ain’t So.
But don’t fret. Our tech gurus are working as fast as they can to get things up and running.”
Sharon McKenna

i can’t either. This happens alot. Time to find a new bank.
Andy

I can’t even reach someone over the customer service line to even check my balance!! I have no access to my funds or information about my account. This is unacceptable.
peter nevai

Down here as well both mobile app and web login
Chekube Justin Case Azu

system currently down. cant log in
wilcolax

today on the Spark app: “Error; A server with the specified hostname could not be found.”

This company has serious trouble keeping it together.
Chuck

Website simply hangs after sign on a gray screen, been going on for hours. It’s not my laptop, everything else loads fine.
Sharon Fuller Cantrell

This is ridiculous. Can’t even use card. Can’t even get thru on web page, tells me it doesn’t recognize it. Well, if it’s not recognized, I might not recognize that I have a bill to pay. Good way to treat customers CapitalOneBank !!!!!!!!!!!
Sally Harris

Every time I log into the mobile app it tells me my password is wrong so every single time I have to change my password to access my account. Every. Single. Time. It’s been happening for two months. Very frustrating and it also doesn’t give me the option to use my fingerprint as a password. My phone automatically will save my username and password and it still will say it is wrong. I also opt out of the automatic save option and type it in manually and still the same issue, it says my password is wrong. Please fix this. It’s a 5 minute process to access my account to pay my bill every single time. Ridiculous.
Darren Grant

The app is down, AGAIN. It has not been working since Feb. 18. Now I cannot access the website as well. This is most annoying. One might expect a distinct outage message from a large corporation vs. Frustrating users with a password failure message loop. I would suggest a technology upgrade and perhaps an enhanced customer service regime. Wow.
I would assume my payments have been delayed as well? How very comforting.
Linda Parsons-McCullough

My mobile acct. will not allow me login with out me giving capital one full access to my phone.????
Sarah Salvador

I try to just login and I always get “Access Denied”. Why?
Tasia Wheaton

I need to print my statement, because I don’t want to pay $5.for a copy. But it is not letting me get into my account. I keep getting an error message on two different browsers. This has been going on since yesterday. When are they going to get it together!
Earl Reader

Trying to login and pay my bill. It’s been down since the 18th of January
nitakess

I cannot transfer money between my accounts for about a week now!
Tim Crowe

Jan 12. I can’t log on to Capital One to pay my CC bills. When I go to the website then it comes out blank. I have a U.S. account but live in Israel. Strange. Hopefully this problem will be fixed soon.
Sara Schneider

Jan 8 my account is showing me overdrawn by the full amount I had available in my account plus $300 more, with 36 different charges going to a site I have never shopped on. The really weird thing is, the posted and not still pending charges stop at December 17th and the rest are not finalized. I noticed it this morning when I got a text saying my account balance was under $100.
Kam

I’m able to check my account via capital one mobile app. However they’ve double charged me for every purchase I made this week and now I’m overdrawn and can’t get money out my account. My savings okay was not hit though, only checking. I’m unable to pay me cable bill and have to borrow money from someone because of this situation. It is really inconvenient and it’s not the first time capital one has put me through this situation. I’m really considering ending all ties with them.
AMH

Accounts are all overdrawn. Has Capitol one beenhacke?
Amy Thomas Midgett

I’ve had issues signing on to both the app and the full website. I called and was told that their back end system randomly picked up an old account I had years ago under my maiden name. Because my new account is under – duh – my married name, they locked it out for “my security and safety.” Now, because there is no branch near me, I have to make a copy of my ID with my married name and mail it to some PO box in Utah — which in and of itself is a security risk — where it will probably go through multiple layers before getting to the right inbox. If Capital One is doing security sweeps, or whatever they want to call this, fine. But, a heads up by means of a letter or even a notice on their website would have saved a ton of headache. Maybe even allowed me to do something to avoid it in the first place.
Mary Armstrong

Keep trying to get through on their phine number but get hung up on before i can speak to a representative – 11:05 est (Kingston)
SP

Just now. No access to account details.
Jackie Henvek

Check it out yall
Jackie Henvek

I just signed in on the app.
Charles Feemster

Same problem here in Florida
Paul Foster

Is anyone in Phoenix having this problem? Haven’t been able to sign into app or full site all day. Signed in yesterday and everything was fine.
Sue Broussard

same here, no mobile and no internet since this morning – Erie, PA
Deborah Joy

no mobile and no internet, logins getting “got a snag” comment.. Los Angeles, CA
Jackie Henvek

Down in Los Angeles CA
Alfred E. Neuman

Capital One: Can you hear me now?
Lex

The site is STILL down .. Tell us what’s going on!!!!!!!!!!!!!!!
deborah macaskill

still down in Canada
deborah macaskill

down in Canada as well, over 4 + hours
deborah macaskill

its happening in Canada also, cant access since noon. sigh, at least they could post an update, instead of hiding
lanas

they’ve been acknowledging the problem since 6:16 EST 12/15/17 see https://mobile.twitter.com/AskCapitalOne/status/941673334227505153?p=v
R_Giskard_Reventlov

Probably got hacked. Wait for the announcement and how much of your personal data got stolen.
JenaroA

It’s down in New Orleans…It’s been this way for over 2 hours…
- Elise
  
  Longer I’m in New Orleans and I’ve been trying to check my accounts since 8:10 am this morning from my phone and laptop
Freedom Domains

Down in Boston, MA since about 11 am. Now 2:50 pm
John Doe

Tried to log in about 14:29 EDT. After entering credentials I get presented with a message saying web site is down. Called customer support and finally (about 15 minutes of wait time) managed to speak with representative. Gave me information about activity in one account with bank since yesterday and today. Asked about ATMs and was told those are operational. No estimated time for resolution and no cause mentioned for being down. Did North Korean hackers open an account at the bank, maybe? 🙂
Hipmonkey

NE Ohio. I can’t access Capital One website from laptop or smart phone. I need to get to my account. It’s been about 5 hours of trying.
deborah macaskill

down here in nova scotia Canada, 2: 42 atlantic time, its been 40 mins
simon bloom

It’s been down since at least 8 am here in philly
Zak Kogut

It’s been down since 8AM eastern time for me. I think they were hacked. This is way too long for it to be a “simple problem.”
Todd Hilehoffer

Still down for me, been down for five hours now. Nonsense.
Heidi Shanklin-Stark

Down in Idaho
Alfred E. Neuman

It’s down in Sactown, CA USA. S’up wit dat? 🙂
Jason Slater

Time to move to a locally owned Credit Union.
- Alfred E. Neuman
  
  Put your clothes on already, freak! Ugggh!
  - Freedom Domains
    
    Totally agree. I’m done with any financial transactions on the internet period.
    Closing down my account with Capital One. Going to buying everything strictly cash or check. Dude, put some clothes on!
DJ

On line and mobile app down now
DJ

cannot login thru mobile or website
AJ0909

On line and mobile app down now for at least 45 mins. “We’ve hit a snag. Try back …”
CM

I haven’t been able to get on all day. I have been having these problems with the website ever since they “simplified” it to make the page you access with your computer the same page you access on the phone app. (Which I find very irritating, since I can no longer find information that was once available on the website in the new “Simplified” format.) So, not only is it simplified, but there are days when the site never even loads.
- simon bloom
  
  They really messed it up when they did the change over
Wayne Dicks

Kept saying “we’ve hit a snag” now today it says “access denied”
Tammy Birnel

what IS going on? I spent 5 calls, over 1 hour 5 min on hold, and husband had our card declined when trying to get hazmat test…embarrassing….too many dropped calls and annoying
Amie Scrupski

Okay, it just worked for me, finally.
Adam

What is going on? I use capital one to buy supplies for my business, I have large credit limit. Vendors trying to charge me and keep declining. I can’t get anyone on the phone. Does anyone have an update ?
Amie Scrupski

Capital One credit card definitely not working. Decline at 2 locations. Keep getting dropped from customer service line.
Judith Lockwood

Could not use card today-phone calls unsuccessful
Priscilla

Yep! I keep getting hung up on by the automated CS when waiting for a representative to answer. 5th try so far. Sigh
Anderson Koehler Barbosa

Yep, declined 3 different merchants, CS drops the call while on hold
NgTurbo

Major problems with Capital One right now. Many users report cards not working and customer service calls being down as well. Anyone else having problems today?
- Shmuck
  
  Same here. I called CS department and it said it was ” Closed “.
- Jennifer Bogosian
  
  same here, embarrassed at store….
  called in and CS “closed”. online help 35 min. out
LizzP

My Capital One Visa credit card is not being accepted today. I called Customer Service and was told that the office is closed, call back tomorrow. I attempted Customer Service a second time and got the same answer. On my 3rd attempt, I was put on hold for Customer Service with a wait of at least 10 minutes. Then my call went to a busy signal. So what is happening today with Capital One Visa?
JSider

So Capital One (GM Card) changed their website and systems a couple of months ago.

Tried to make a payment last month and I had to enter all my information like a new user “because of new security measures”.

Even then it wouldn’t let me make a payment because of systems issues so I literally sent it in via snail mail.

Then logged in today and it won’t retain my banking information so I called a rep and made it on the phone.

Even before that I’ve been having a lot of trouble wirh my card in the last six months.

After 20 years I’m throwing in the towel and going with a different card. There are too many better options and this card is way too much grief.

Shame on GM for hooking up with Capital One. They’re completely incompetent.
Gloria Bennett

I am getting strange mail that is suppose to be from Capitol One but according to the rep I talked to last night, it is not from them Passed the infor to abuse@capitolone.com but the email was returned to me. Maybe the site is down because of hacking problems. No way will i give out my SS to number at this point. Will mail in my payment.
- Josh
  
  If that’s the e-mail you used, it’s wrong. Capitol with an O is a building. Capital with an A is about money. So, it’s abuse@capitalone.com
Jim Middagh

“Hit a snag” error message. Several attempts to log in, no success.. 5:00 PM PST 10/04/2017
- Lily Gomez
  
  Finally was able to talk to a person.I called 8667500873 and talked to rep at ten o’clock at night. Verified my social and DOB.Told her I couldn’t get online. Transf to another rep. My DOB was orig entered as month and year only missing day. Asked for my 3 digit # on back of card. Said I would be able to login in 72 hrs. Said they had an update. Hope it works.
Eve Escobedo

“Hit a snag” error message.. just tried logging on today and it was working for me yesterday
Brandon Billett

Won’t login. Just keeps reloading same login information. Like a week now -,-
Patrick Danforth

The error message is: “System down. Say It Ain’t So. But don’t fret. Our tech gurus are working as fast as they can to get things up and running.” Started Friday 7/28/2017… still saying that.
ZebSogo

how to pay monthly payment im afraid i will be hit with a late payment charge
Michael

Site is down, no notice on website there are issues?
Why no communication, how long will the outage be?
No redundancy, did they get Hacked?
Barbara

Just managed to log in but the page is messed up. Can’t even use it still! What a disappointment Capital One is
Marc

down for me in detroit, haven’t been able to log in for a few hours now.. no idea what’s going on.

Capital One internet banking down, website not working

FOLLOW