Is AOL Mail down

AOL Mail is a free web-based email (webmail) service provided by AOL. The service is sometimes referred to as AIM Mail where AIM stands for AOL Instant Messenger which is AOL’s instant messaging service. During the summer of 2012, AOL Mail got a new look, its first significant overhaul in five years.

Despite the preference for email shifting towards other services such as Gmail, Yahoo, Outlook and Comcast, AOL Mail continues to be a priority for many consumers in the US and when AOL Mail is not working it can be a disaster if down for long periods of time.

aol-status

Is AOL Mail down for you and not working on Thursday May 24, 2018? We notice that when AOL Mail has problems, customers often suffer from AOL Mail not loading properly and more often than not it shows a blank screen after log in.

Another big problem that we have experienced is AOL Mail login not working with a ‘504 Gateway timeout’ error that appears all of the time, please let us know in the discussion section if you see this.

Leave your status below and look out for updates below this page in our comments section for when an outage is in progress.

  • lyn

    My AOL email isn’t down but I can no longer view my unread emails separately from old ones. I hate this change–any suggestions?

  • A0L Care 1-866-279-5394

    Email problems
    Different screens/versions presented on sign in
    Contacts suddenly merged across accounts

  • LI Grandma

    Verizon dumping email to AOL has been a disaster. 3 days this week unable to access emails for hours & hours, been “told” password is not good, had to change password and told still not good, this morning unable to access emails again. Of course no access to a real person at AOL via telephone or a credit for no service. At least Verizon keeps our phones working. Get your act together AOL.

  • A0L Care 1-866-279-5394

    Works on phone.

  • Matthew David Liegey

    AOL knows that I am logged in, but when I try to load mail, it keeps asking for my login info.

  • Shirley McBreen

    Works on pc but not iPad! I am in UK

  • Ken Boyer

    AOL webmail sucks big time. Verizon screwed up by using this claptrap. Nothing but trouble on PCs, tablets and phones.

    • LI Grandma

      3 times this week unable to access emails. Agree Verizon really stabbed us with their move.

  • darmatre darmatre

    Ca not use my AOL mail Keeps re-asking for password (May 16 2018) Anyone having an issue ??I am in So Cal

    • Ken Boyer

      Same here

    • Shirley McBreen

      I had this just now on PC. In UK.

    • Sarah Moon

      Same, cannot log in on Ipad or PC. I’m in UK.

    • Mark Pasewark

      Same problem here. It seems computer specific. Is there an issue caused by McAfee use?

      • LI Grandma

        Have been told by a techie friend that it is a major AOL problem. AOL told us that we were using the incorrect password & the answers to “their” questions were incorrect. Since we are Verizon rollovers we never provided information to AOL in a signup procedure. They are totally messed up.

    • LI Grandma

      We’re on the east coast (long island) and AOL locked us out. Said our passwords were no good & we never had an AOL account. we have them written down & these non-English speaking people in another continent are telling us we’re incorrect. Verizon you really failed us with this move !!!

  • Sarah Johnson

    @@lisatimberly:disqus Reported the problem.

  • Sarah Johnson

    @@lisatimberly:disqus Please help out.I live in Ohio in the USA. Ever since Thursday my AOL email has had a message in Black at the bottom saying that, “Your AOL. com (AOL) account is disconnected.” this is on my Samsung Galaxy Note 5. My computer is down so I can only access anything on my phone and on my tablet. It has an option next to the message saying it’s disconnected saying the word “fix.” I’ve gone through every freaking step multiple times trying to verify my own identity and it will not let me at all. I get to the part where you have to have a code sent to an alternate email or through text or phone call. It has my number ending in 43 when it ends in 09. I don’t understand that at all. I have not changed my phone number. I need to be able to use my AOL and Microsoft account because I use it for my DirecTV now streaming service and need it to be able to log in if it’s ever accidentally logs out. I’m not paying $35 a month for something I can’t access, the directvnow. And I can’t just create a new email address because I have my more important emails sent to my AOL email instead of my Gmail email. What is going on? It was already giving me trouble on Wednesday and forced me to have to reset my password which has always been the same for my computer and email for years and I know it is the right one. I made it so I can’t forget it. So I had to go to the irritating process of resetting my password and I reset it to the one that it already was. I had to try it over and over and over again just to get the new password to work and let me in. And then I find out on Friday when I try to look at my emails that my last email was Wednesday when I changed my password and I got that black message at the bottom of the screen saying it’s disconnected. I really rather talk to a person if possible. I’m starting to get angry because all the troubleshooting I’ve tried needs me to log into Microsoft AOL to be able to troubleshoot which I can’t do. I can’t log into it at all in the first place which is the problem. Getting very angry.

  • lisa timberly

    Same problem here cant send mails

  • A0L Care 1-866-279-5394

    For USA/Canada

  • AOL Care I8OO-585-2494

    Going through AOL mail problems??

  • Linda Mchall George

    @@michelle_frances:disqus What’s happening with AOL email? Always a problem lately. Email too important to always be down or unable to retrieve messages

  • Linda Mchall George

    @@michelle_frances:disqus I have not been able to access my email for 2 weeks now via my phone. I contacted AOL Support through my laptop web browser email. They are giving me the run around asking for point less screen shots of the incoming and outgoing port numbers I am using. They say this information is needed to verify that my password is correct. Sigh…

  • AOL Care +1-855-777-1707

    Anyone having STMP eror time out today?

  • AOL Care I8OO 585 2494

    Still Going through Aol mail problems?

  • Clara Drechsler

    timeout whenever I try to send mail

  • Michelle frances

    Aol mail problems today.

  • Just Asking?

    Down once again… WHY?
    Going to Call CEO Tim Anderson 212-652-6400 and find out why issues can not be fixed!!!

  • Robert

    Going through aol mail problems??

  • Susan Hardesty

    Unable to access aol this morning. Constant gateway error message. Been like this off and on all week. Anyone know what’s up with it and when it will be fixed?

  • Jacqueline Stigman

    Time to change. This is the third time AOL is down in about 2 weeks! I either get timed out message or that gizmo supposedly cute that makes it clear that aol is down yet again! Why are you not getting this taken care of and functioning professionally AOL???

  • A0L Support 1-800-585-2494

    now

  • A0L Support 1-800-585-2494

    Email Sign In problem
    Account Recovery
    Password Recovery
    Send & Receive Problem

  • Judith

    Either GAH! message or 504 Gateway problem.

  • A0L Support 1-800-585-2494

    Email Login Problem.

  • Sydcat

    Not receiving any emails. Blank screen on inbox and message window saying “it’s empty here”.

  • A0L Support 1-800-585-2494

    Account login problem.
    Sign in problem.
    Password Recovery
    Email Send & Receive problem.

  • Wayne Alan Blood

    I’m guessing Russia has made good on their promise to cripple us because of the sanctions against them.

  • Elnora Logan

    Tuscaloosa,,,AOL news was down earlier but came back, now AOL mail is down. How much longer?

  • Dave H

    Lake District, U.K, I Was able to log into my account and read email up to around 12pm, this afternoon around 4pm and now 6.30pm, I can log into my account but not read email, “unspecified error”
    This is the 3rd time within a few months AOL has gone off line

  • Ava Waisbord

    Having intermittant issues all day with AOL mail

  • Patty Johnson

    Cannot access email on iPhone. Error msg incorrect user name or password. Both are set correctly, neither have changed. Last email I received was April 17th 10:50pm. Palm Bay FL

  • A0L Support 1-800-585-2494

    Email Sign In problem
    Account Recovery
    Password Recovery
    Send & Receive Problem

  • A0L Support 1-800-585-2494

    Email Sign In problem
    Account Recovery
    Password Recovery
    Send & Receive Problem.

  • Jim Slominski

    Niagara, Ontario … Login issues and inaccessibility for my email account through Outlook and Thunderbird but able to get on from a web browser.

  • Agi Szabo

    Montreal, Canada… no internet, no mail, no anything for 48 hours. I understand that sometimes this can happen… BUT the fact that AOL has not issued any statements or provided any info about the situation… UNacceptable. I’ve been a loyal customer for over 20 years! Not anymore… switching tomorrow.

  • Judi Cunningham

    I’m not getting mail and I keep getting “login” failure notices

  • Rose Hess

    I forgot to add that I get the 504 Gateway timeout in my preceding post. rhess

  • Rose Hess

    I have not had service since 8:00 this morning. The information from AOL does not specifically say what the problem is. Does anyone know? Will we ever have it back? This is frustrating to say the least. Try to conduct business using AOL. Impossible. Thankfully I have other email addresses but have more contacts in AOL.

  • Susan

    Been down in Buffalo Grove, IL (Chicago suburbs) since before 8AM Central time today

  • Judith Stork

    My aol is not working and has been down for hours. Down in MN. Do we have an estimate as to when the service will be up today?

  • Mattie Conduff

    I have this error… cannot get into my mail..
    504 Gateway timeout’ error..

  • NgTurbo

    AOL Mail suffering from a huge outage at the moment. How many here without access currently?

    • annkerrpatrick

      Same here!

    • PBaer

      Been getting an error all morning here in California. Service has been crap for about the past two months.

    • Anito

      Same here. I thought it was my router or ethernet connections, but determined it was AOL itself.

    • Anito

      I could get AOL Mail on my IPhone and IPad but not on my Windows computer.

  • Chat Rodgers

    Guess it’s finally time to admit that AOL is DEAD as a reliable mail service………been getting more and more spotty, but now is completely USELESS.
    Any suggestions on where to go for RELIABLE MAIL SERVICE??? 3/2/18

  • Neil Donahue

    Had it back up for a day after working with Tech.. but it has crashed again, Not funny anymore.. 2-17-18

  • A0L Support 1-800-585-2494

    A0L HeIpIine..

  • Douglas Olsen

    Doug: I have not been able to login with either Firefox or Google chrome since morning of Feb 15. I have a FiOS account.A message pops up saying I have input an incorrect user name / user email address. Maryland North of DC.

  • A0L Support 1-800-585-2494

    A0L HeIpIine..

  • LynCee

    No log in capability on aol—3rd day in a row. So much for “you have mail.”

  • A0L Support 1-800-585-2494

    A0L HeIpIine..

  • Urbina LetyServin Y Fran

    Cant log in , 1-17-18 hope it gets fixed soon 🙁

  • A0L Support 1-800-585-2494

    A0L HeIpIine..

  • Cathy Rackowski

    Been down all day now, Dec 10 2017

  • Jonnydog1

    Constant issues with AOL mail – loading, gateway errors, blank screens now happening all the time. And withdrawal of the pull down menu for changing screen names gives the impression of a service in decline. So after many years, looking for another provider.

    • Chat Rodgers

      Please let me know if you find a good one…..

  • A0L Support 1-800-585-2494

    A0L HeIpIine..

  • NgTurbo

    AOL is down once again with 504 Gateway errors on December 1, 2017. Nothing but constant problems all week, what’s going on??

  • juliannewylie

    Gateway 504 error as of 635am on December 1,2017
    Second time this week!!!!
    Error on desktop, laptop and iPhone

  • Tom Bruckman

    I can’t log on my AOL email account. I am getting the following message “504 Gateway Time-out” Is there a work around for this?

  • Wetherby Rabbits

    Not working on PC but can access through iPhone! 504 Timeout in Wetherby Yorkshire England

  • maggie_econe

    aol has been down for about an hour – “504 error” on PC (Windows 7), coming through on iPhone.

  • truthfinder

    Have not been able to access my email since 11/30… “504 Gateway Time out” …. Northeast U.S. — HELP!!!

  • Debster

    Same, same. 01 DEC – 04:15, 504 Gateway in southwest U.S.

  • Scott Thomasson

    not working on pc but can pick up on iphone IOW UK

  • Ken West

    My mail has been down for 2 days with the gateway message

  • AOL Care 1-800-585-2494

    A0L HeIpIine.

  • AOL Care 1-800-585-2494

    A0L HeIpIine

  • Kathy Penney

    I posted two hours ago to say that I was getting the 504 error message and no emails on my laptop, but still getting them on my tablet. I am happy to say that I am now able to access them on my laptop. I hope everyone else gets their back, too. I’m too scared to log out now in case I lose access again!

  • Not working on either my desktop PC or Samsung phone. I know it’s an AOL problem, not device specific, but the last time I got the 504 message on my desktop,I was still able to access my mail on my phone and Android tablet. It was hours before I was able to get AOL mail on my desktop

  • Tim Heath

    aol mail not working in Essex UK on PC platforms but works on Apple
    On Pc get Gateway 504

  • Debster

    Southwest US – AOL 504 gateway error

  • D

    504 and 400 errors

  • Kathy Penney

    I haven’t been able to access my AOL emails on my laptop (I get the 504 Gateway Time-Out error) for the last hour or so, but I CAN access them on my iPad. Why would that be? I had the same problem about a month ago when it behaved as if it didn’t recognise my password. Incidentally, I Iive in France.

  • juliannewylie

    This is going on way with. My aol mail as of 5am on 11/30/2017

  • Alan LaPenn

    AOL 504 in the US this morning

  • John Cadwallader

    I have the 504 bad gateway this morning in the UK

  • AOL Care 1-800-585-2494

    A0L HeIpIine.

  • AOL Care 1-800-585-2494

    A0L HeIpIine

  • David Bevan

    Mail = “bad gateway”

  • Roger Galloway

    Mine has just gone back up too. Thanks Sure needed it!

  • Zev Greenblatt

    it is working now

  • Victoria Smith

    aol mail working in eastern pennsylvania

  • After several login attempts and getting Gateway Error for each one, finally got in on 3 computers.

  • Roger Galloway

    It would help if AOL would give a group response to our complaints and tell us when this will be fixed

    • juliannewylie

      I agree

  • Roger Galloway

    I have Gateway Error all morning

  • AussieDogMom

    504 Gateway Time-out in MA

  • Laura Salovitch

    504 Gateway error also here in Memphis, (home of the blues and undisputed barbecue capital of the world.) Sigh.

  • Givemeliberty

    Getting 504 Gateway error in NJ.

  • Zev Greenblatt

    I get “504 Gateway Time-out”

  • George DiBlasi

    gateway Error again seems to be happening frequently, Whats going on with AOL ?

  • anycgirl

    504 Gateway Time-out in New York, NY

  • George DiBlasi

    Getting Gateway Error again in Norwood Ma. Seems to happening frequently, whats going on with AOL ?

  • George DiBlasi

    Gateway Error in Norwood Ma. Seems to be happening more frequently, hope AOL fixes soon

  • NgTurbo

    AOL’s Support Team replied to our Tweet to say “So sorry for the inconvenience, our team is working to correct it as soon as possible.” So, rest assured it will be fixed in time..

  • Debster

    504 Gateway Error – southern Arizona

  • FrankBR

    504 Gateway Error here in Baton Rouge, LA

  • need to get into email…still offline in RI USA

  • Cindy

    504 gateway timeout South Carolina

  • Rockman Rock

    504 here in the UK. Get it sorted you amateurs.

    • Laura Salovitch

      Well-played, sir.

  • Jamie Amsler

    504 gateway timeout in Southern PA

  • R

    505 gateway timeout in Poughkeepsie NY

  • R

    504 gateway timeout in Poughkeepsie NY

  • crewoldt

    504 gateway timeout in Dallas

  • Victoria Smith

    504 gateway timeout in lehigh valley pennsylvania

  • Leslie Perkins Vilardi

    504 gateway timeout in Pensacola

  • Nancie K

    In NewJersey, getting 504 Gateway Time-out error

  • PhilWill

    504 message in Tampa Bay

  • Jennifer Brown

    Trying to log into my mail and my moms mail and we both are getting 504 gateway timeouts.. here is missouri

    • Betty Rawnsley

      Same here in Maine.

  • Kim Lower

    same here in Sussex UK. Gateway time out.

  • Mitchell Schweickart

    504 Gateway Time-out Dayton Ohio

  • Same here in SC on 3 computers, Gateway Timeout.

  • trying to login to my mom’s aol acct for her and getting 504 in RI

  • hlu1055

    yup, gateway timed out in mt. airy, NC

  • Nancy Creech

    504 Time out

  • Judith

    And here, in London UK

  • Dave McEwan

    504 Gateway Time-out

  • yep, same here

  • Maureen B

    504 msg here on Cape Cod for the past hour.

  • Regina Barrett

    Continuing to receive the 504 Gateway Time-out message for over 30 minutes.

  • Lynne Wilson

    504 error for the past 10 minutes here in Kent

  • Lisa Ann Martin

    504 Gateway Time-out error right now. Need to get into my mail for work! Thanks.

  • NgTurbo

    AOL Mail appears to be down for many users right now, with gateway timeout errors again. Anyone having problems right now?

    • Clara Roth

      I cannot access my AOL Mail. I keep getting the message 504 Gateway Timeout.

    • hlu1055

      gateway timed out right now.

  • Metal B.

    Seems to be working now hopefully it will stay up.

  • Metal B.

    504 Gateway Time-out
    Need to get into my mail!

  • TJ Hurlburt

    504 gateway

  • Laura Sixtos

    Error 504 🙁 I need to open my mail!

  • Jim King

    504 Gateway timeout

  • Carol Brook

    Problems signing in to AOL 22/11/2017…blank page

  • phantasia383

    gateway 504 message when trying to access emails…not great when I really need to read newest

  • Big Mack

    Working now!

  • Joey Cat

    Fake ass AOL got all the senior citizens who don’t know hsit about computers all hookedd up into yall!!! ARGGHHH!!! CURSE YOU AOL!!!!

  • Big Mack

    Gateway Timeout Error 504 near Seattle WA at 9am PDT

  • Rose Doherty

    Gateway Timeout Error 504 in Boston area

  • Just Me

    Keep getting 504 Gateway Timeout Error when trying to log in. UK. Windows 10 with Chrome browser. Can’t access email. Very frustrating.

  • Loretta Hollenbach

    gateway time out here in Pa

  • Diego Rodriguez-Arche

    AOL is showing a 504 Gateway Timeout error when trying to login. Can’t access my email.

    • James F. Reilly

      Same here, through the AOL.com domain as well.

    • calmcoolcollected

      Same here.

  • NgTurbo

    Aol Mail problems confirmed on August 22. Timeout errors are happening to a lot of users at the moment, anyone having issues here? Let us know.

  • zander

    Why would AOL give us a number to call , they never answer or hang up, mail has been delayed for days, the new app gives a banner to tell you “you have mail” and you can see who its from when you try to retrieve it there is no mail at all.
    then ya have to wait until it arrives so nothing can be trusted.

  • Pam Lashner

    i haven’t been able to access AOL Mail for over a week. I use Windows 10 and the Chrome browser (though I have the same problem with Firefox). I continue to get a timeout error. However, if I use a Mac Laptop I CAN access the mail.
    Please fix, as the laptop belongs top my son. 🙂

  • Bobbi Lee Williams

    Up and running in California! But was “Timed Out” earlier….

  • 3pic

    504 Gateway Timeout

    Poland

  • Common Senz

    504 gateway timeout with America (although 95% of our employees are in Asia) Online in Florida. For pure profit reasons, AOL uses often unintelligible mostly ESL third world types. Lunatic Trump’s single biggest favor to Americans would be demanding and coercing US corporations into returning their call centers to CONUS where staff will actually be able to go off script without becoming incoherent and baksheeshing allah.

  • ayplease

    yep same here in Washington DC

  • Jesse

    No AOL mail this morning, what’s going on?

  • frankie

    504 gateway timeout in Chicago

    • Gordon, Child of God

      Also 504 gateway timeout in Holden. Massachusetts

  • Barbara

    504 error in Washington

  • BryanDG

    getting the same gateway error here in Texas

  • Contact Us : Aol Customer Care 1 855 777 1707 Toll Free Helpline.

  • ted

    AOL mail not being sent on time this morning, anyone else with problems?

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