Is AOL Mail down

AOL Mail is a free web-based email (webmail) service provided by AOL. The service is sometimes referred to as AIM Mail where AIM stands for AOL Instant Messenger which is AOL’s instant messaging service. During the summer of 2012, AOL Mail got a new look, its first significant overhaul in five years.

Despite the preference for email shifting towards other services such as Gmail, Yahoo, Outlook and Comcast, AOL Mail continues to be a priority for many consumers in the US and when AOL Mail is not working it can be a disaster if down for long periods of time.

aol-status

Is AOL Mail down for you and not working on Sunday September 20, 2020? We notice that when AOL Mail has problems, customers often suffer from AOL Mail not loading properly and more often than not it shows a blank screen after log in.

Another big problem that we have experienced is AOL Mail login not working with a ‘504 Gateway timeout’ error that appears all of the time, please let us know in the discussion section if you see this.

Leave your status below and look out for updates below this page in our comments section for when an outage is in progress.

  • Joan Harris Elliott

    My AOL mail will no longer sync on my laptop using MS Edge as of 9/1/20. I’ve tried troubleshooting without any success. Is anyone else experiencing this issue and if so, is there a fix?

  • Joan Harris Elliott

    I have been unable to sync my AOL email since 9/1/20. This only on my laptop using MicroSoft Edge. Does anyone have a fix? I’m tried to troubleshoot, but nothing has worked so far.

  • Stacey Wolfe Kalb

    just lost aol email being able to send emails about 20 minutes ago. In New Jersey.

  • Caydence

    So many problems with them and when you consider the fact that they started charging for tech-support, one would think that they really don’t want customers (and seeing as though they are getting paid via ads you would think that this would be important to them). If they no longer wanted customers all they had to do was to shut down. They didn’t need to jeopardize our personal information and inconvenience us by not allowing us to get our emails in order to drive us away. All they have to do is say the word….in fact, they don’t have to say anything to me. Their silence and unwillingness to help without selling a bunch of worthless ad-ons is enough of an indicator that we need to look for another email provider. I’m starting now….

  • mayogodhelpus

    Nice to know I am not alone
    Today 27 August 2020 AD aol emails vanish
    Anyone know a more reliable email account please

  • Susan Katz

    I did not receive my email today, Wednesday, August 26. Also, I do get those error messages referenced at the top.

  • Kelly Hottinger

    Anyone know where we can find out what’s going on, and when will be fixed?

  • Jean Goodell Floyd

    502 Bad Gateway. It was fine this morning, 8/15/2020.

  • Crashdaddy Hubscher

    502 Bad Gateway here

  • Andrew Phillips

    Same here 504 gateway timeout

  • Preston Troutman

    I am constantly getting 504 gateway timeout on my PC. What is going on with AOL mail ?? I’m up to over 600 emails and can’t access them !!!!! Wake up AOL !!

    • Kelly Hottinger

      No doubt, getting very irritated with this

  • Gary de Sesa

    Same here 504 gateway timeout and 502 Bad Gateway on PC – Google Chrome, Firefox. iPhone and iPad are ok.

  • David Guidry

    I am getting 504 gateway timeout on a PC.

    • Gary de Sesa

      Same plus 502 Bad Gateway

      • Kelly Hottinger

        same

        • Gary de Sesa

          It’s back now. How about you?

  • Craig Vandertie

    I do not believe it AOL wanted to charge me for full service to solve the problem with their Mobile Application and of course I was speaking with an inept buffoon at a Call Center in Mumbai.

  • Craig Vandertie

    Unless someone knows any other reason why I may be getting the Webpage not available through my AOL Ap other than a site problem would appreciate any advice.

    Send said advice via craigvan823543@gmail.com because the AOL account connected to my Disqus account is 1 of the ones I am not being allowed to log back onto.

  • Craig Vandertie

    It is not just the Desk Top version that is experiencing problems.

    When I attempt to log in I keep getting a message saying Webpage not available, I updated all of my Applications after clearing my cache and data and still receive the same message, I can only assume it is a domain/site problem and not a problem with my Samsung Galaxy Note 8 Smart phone or my AT&T network.

  • Jude Aoun

    My AOL Desktop Gold has been freezing the last week or two (since the 2014 version Windows Updated on 7/14 or thereabouts, I believe). AOL uses up to 80% of my CPU when this happens and freezes all my computer’s processes. The tech guru I hire had to take the software off of my computer, whereupon my machine reverted to operating perfectly. I tried reloading AOL, and my machine (and AOL itself) immediately started freezing again. Is anybody aware of a problem occurring with AOL desktop software subsequent to the recent windows update, or even an independent problem with AOL unrelated to the windows update, in the latter half of July, 2020? Please and thank you.

  • Diana Reeves

    error message 7 ,message says oops, won’t open aol gold. I can get into the old aol, but it is missing a lot of things my gold had on it….

  • Julia Purdy

    I don’t have this particular problem. But I can offer a suggestion: it may have to do with your browser. I am jettisoning gmail completely and moved all my contacts to aol, yesterday. I have no problem accessing emails on aol today on Firefox. I also jettisoned outlook some time ago because it was becoming a conduit for every spam in the world. I had aol on Opera and jettisoned that too. I also opened a new browser, Pale Moon, to take the pressure off the others when I want to stash favorites for long-term.

    It’s really dog-eat-dog out there and every company is trying to horn in on every other competitor’s territory. It gets more and more complicated so I just said, “bag it.”
    So far so good!

  • Judy Heller

    I had trouble on Sunday July 5th and have had it sporadically in the last couple of weeks where there is missing mail in my AOL account that is on my main computer, which uses Edge. I know because there are daily items, like the newspaper that are missing. So far they haven’t come. They are on my Apple phone.

  • Glanda Widger

    I keep getting waiting on response from aol then this page cannot be displayed. all day july 3rd and still this morning.

  • Jill Prindle O’Grodnick

    This is what I am getting when trying to access AOL Mail
    Unknown Host
    Description: Unable to locate the server requested — the server does not have a DNS entry. Perhaps there is a misspelling in the server name, or the server no longer exists. Double-check the name and try again.

  • David Hasse

    As one of those dinosaurs/luddites who stuck with Compuserve after beta testing AOL I don’t understand the surprise. Even in the dial up days they were selling much more than they could deliver, 56K when you’re lucky to get 33. The 10 MB/S they sell now is dependent on no one else in your county wanting to go online. Downloads at 1.1 MB/S are the actual top speed on my CenturyLink connection, uploads a very small fraction of that. Bandwidth competition drives the 3G to 4G to 5G evolution, being owned by Verizon can only complicate the cost/benefit analyses of supporting an email service when all their customers are stuck at home trying to use it.

  • janmarbol

    I need access! I have my unemployment to process and it asks for my email

  • Helen Smith

    anyone know why i cant access my emails through outlook express for the last few days?

    tried deleting my account and reinstalling it & now it keeps sasying no connection so cant get emails nor download my folders, nothing to do with my internet security or connection as all ok there any ideas would help have the setting change for imap uk?

  • Linda C

    Why does my email keep going back to my home page when I try to delete. I am having to delete 1 at a time which is frustrating and takes forever. Anyone else having this problem and how do I fix it?

  • DoBdoBdew

    No email access 5pm cdt March 24
    SD, Nebr, Iows

  • Lucie Gray

    All of a sudden, emails which I have been getting in my inbox, are going into my spam folder instead. , This is not good. I could miss something important, as I do not check my spam a lot.

  • Charlotte Hendershot

    Problem loading AOL mail Wed. Feb. 26….

  • Chris Bonneville

    All the comments below are not from any recent activity. The article is about January 29, 2020 and yet all these responses are from months before. That makes no sense.

  • Ciya

    Problem with AOL mail.

  • Peter

    Aol mail not syncing with outlook on my pc or with my android mail app. I have deleted my AOL account on both devices and re-installed twice to no avail.

  • Ciya

    Aol emails problems and errors. Fix them.

  • Linda Clements

    I have Microsoft edge and until a few days ago, could get into my AOL account and check my email , but not anymore. And to make matters worse, they deducted the $14.95 that I pay per month to use it. How stupid is that?? Very frustrated that I can’t even get into AOL. When is this going to be fixed??? Are they even working on it??

  • Gene

    Email can be sent, but will not go if there is any attachment. Happened yesterday, but worked at night; now problem back all day.

  • Chris

    I have been having issues all weekend. Slow to load. Sometimes Blank Pages. 3 times it asked me to “Confirm signing out” when I click the E-mail icon. Even did it on my Android phone. Possibly the Server cant handle the Christmas E-mails.

  • Helen Kyriakou

    I am getting the 504 Gateway timeout error all day today. I am concerned with this as I am waiting on some emails with medical forms. Wanted $5 charged to my credit card to find out what was my problem .. is this a scam???

  • Potato Head

    suddenly working again on all platforms.

  • Daniel Glazebrook

    For hours I just get a 502 Gateway Timeout page… Tried to contact AOL too, but no response. They either don’t care, can’t fix it, or don’t even know its down AGAIN!!! Pissed

  • Potato Head

    I’m getting a mixture of “502 Bad Gateway” and “504 Gateway Timeout” errors on 2 different Win10 computers and 4 different browsers, Chrome, FF, IE, Edge.
    But both Chrome and Samsung Browser on my Android tablet opens it no problem on the same WiFi network. AOL sucks!! I’m only trying to fix this for an 86 year old lady.

  • lyleeknisley

    504 gateway. All morning here in Canon City, Colorado

  • irenemarie

    504 Gateway Timeout right now, 1:05 PM ET. Been struggling with it for almost an hour. Never seen it last this long. Suggested simple fixes, like refreshing, Clicking F5 or restarting devices isn’t working. All the other suggestions are just over my head (like “check your proxy settings”). Grrrr.

  • Kim Keaton

    Also, Bad gateway timeout error now going into the fifth hour.
    Are they aware?

  • Ann Jones

    I’m getting 504 Gateway Timeout running Firefox & Linux

  • Sherlyn Tero

    getting 504 Gateway Timeout this am Dec 2 on computer using either Edge or Chrom but working on cell phone. Strange

  • anthony grasso

    Typical problems with anything since Verizon took over ownership!!!

  • Jennie Griffith

    11:58 am ET – Ditto ” 504 Bad gateway”

  • Liberallez

    December 2, 2019 11:15 AM ET…”504 bad gateway”

  • MaximusBraveheart

    As of 11/1/19, my Verizon AOL email is down. Both on phone and my laptop. Not a hardware issue on my end. My phone resolved itself on 11/4 3 days later. My laptop still won’t send a receive. I did a search and there is a help update on AOL dated current and the AOL site won’t even pull up. What is going on?

  • Elizabeth Montroy

    Not loading emails just spins

  • Apparently, mail problems at AOL go deeper than client usage.  The mail server through which my outbound mail goes is reporting that the TLS handshake fails when my server connects with theirs.  This just started a few days ago, and apparently is widespread.

  • socalifmba

    If you pay for AOL there is a phone number to call, but they will verify if you’re a paying customer. If you are not, they won’t help you. You’ll have to email them. I pay for AOL, but their phone “support” (cough, cough) is minimal.

  • socalifmba

    STUPID ME! I’ve been a paying customer of AOL since the mid-1990s and the service has gotten so bad the last year or so. This problem has happened again …..As of August 17, 2019 we haven’t been able to get nor send any AOL mail using our Android phones (Samsung Galaxy S5) with the Mail app…..we’re forced to use the horrible AOL app that is a total pain to send files & photos…you have to click each file attachment separately…it takes forever…. For years I’ve had our Mail app use IMAP, which usually works ‘ok’…that’s what completely stopped working as of 8/17/19, so I changed the settings to POP3 and got our email working again….However, as of today 09/07/19…..we can’t send or receive email again!!! It seems as though once an email account is set up, it only works for a week or so, then stops working again.

  • Brian Kennedy

    AOL HAS BEEN TRYING TO GET FREE EMAIL ELIMINATED FOR MONTHS! BEAUSE OF 3RD PARTY PROVIDERS AOL MAIL RECIPIENTS NO LONGER HAVE TO SEE THE AOL ADVERTISING AND IT PISSES THEM OFF!
    I HAVE HAD A MULTITUDE OF PROBLEMS GETTING MY EMAIL AND IVE HAD AOL MAIL FOR 25 YEARS! WITH THE SAME EMAIL NAME! HARD TO LEAVE BUT I IMAGINE WHEN WE PAY FOR THEIR SERVICE OUR PROBLEMS WILL INSTANTLY GO AWAY!

    • socalifmba

      Same here Brian! I’ve had my account since the mid-1990s and I usually use the Mail app on my Android phone. As of August 17, 2019 I can’t send or receive email..whether IMAP or POP3. I use the Android Mail app because it’s easier to send multiple photos/files at one time vs the horrible AOL app that forces us to add every single photo & file separately. Paying customers should NOT have to see ANY ads! I’m understanding now why so many people make fun of us idiots who pay for AOL!

  • d dubbs

    Aol mail has been down off and on for 3 days. It is currently down in Columbus Oh 7/21/19 @ 1:36 pm

  • ltcurry

    Down in Fl. Saying a Bezo’s error with a spaghetti strainer pad robot Pic.

  • Cindy Rhoades

    down in Carlisle, PA

  • Sue Ashcraft Shipley

    Down in Oklahoma

  • Dreama

    AOL mail is not working today

  • Tim

    AOL mail not working today. Login issues with AOL mail.

  • Morgan Rye

    my aol is working today as mail but all my contacts have disappeared. time for g mail i guess.

  • Irene

    AOL mail problems.

  • Robert Casey

    I hate AOL. I have used MS Outlook for more years than I can remember.
    Outlook + AOL = Effing Disaster
    I was shanghaied by AOL when email became to complicated for Verizon.
    Woke up one day and just like magic, Walah (the magic word) Verizon turned me into an AOL client.
    AOL turned me into a pissed off client that’s dropping AOL ASAP.

  • Vicky

    Need help for issues with AOL mail ? AOL mail problems.

  • Ann Meredith

    I’m having problems with Yahoo Mail. And I think others are as well. Yesterday in Virginia about 5 PM EST I was kicked out of my yahoo email account. When I tried to get back in I was told “Sorry do not recognize that e-mail.” So it looks like my email account has been deactivated or deleted. This is my main email and I use it alot so it couldn’t be removed due to non-use. I reached out to their customer service on their help website, but haven’t heard anything. If they are having a system wide experience I wished they would send out a mass notice.

  • Pam Crane

    AOL mail down – stuck in screen-name/password repeating loop. No access this morning. Currently 04h54 in Llandudno North Wales.

  • Illiase

    Facing problem with AOL mail?
    Get solutions now.

  • Business Backups

    aol mail down, rest of aol works

  • Business Backups

    down in vancouver,wa. 5-2-19 9:35pm

  • Samuel

    AOL mail problems.

    • Ankin

      Its scam ,

  • Ankin

    Aol is not responding

  • Terikka

    Tuesday login error

  • Anakin

    Aol problem solve

  • Nasrif

    Tuesday Update

  • Anzal

    AOL problem. Fix now.

  • Lawson

    AOL problems.Fix now.

  • AOL Support 1-800-213-7182

    Can’t sign in email

  • Aol Support 1800-213-7182

    Sign in problem

  • marise

    Can’t sign in email

  • Alice,

    OK Monday 14 January 2019 AOL keeps telling me I need to sign in I am sign in..AOL just not working right…o0

  • vortexmagic

    I HAVE LOST MY 10 YEARS OF AOL SAVED EMAILS IN THE FOLDERS
    PLEASE BE CAREFUL I CANT SEND EMAILS EASILY EITHER

  • shemeeka

    AOL mail problems

  • jaliyah

    Aol is not loading problem

  • Ann Morneault Whisher

    Dec 12, 2018, have not been abel to send or received emails for over a week or so. Went to aol site and I already changed my password and they want me to secure my acct again. No way, tired of this, cant get pass that msg. Live in Palm Harbor/Oldsmar area of Florida.

  • Jess

    When trying to receive mail through client like Outlook, I get a “timed out” error message. I’m a Verizon customer who was forced onto AOL Mail a year and a half ago. Since then it seems AOL Mail is down every two weeks or so. Really tired of this, I use my account for business and so much downtime is unacceptable (yes I should probably find a better email but at the moment it’d be a big hassle changing my address with all the folks whom I do business with).

  • Johnny

    AOL Mail not loading properly and it shows a blank screen after log in.

  • Sandy Susie-Kounkel

    I have had problems with not getting my email for the past week. I had one day where emails came through and nothing the rest of the week. When I try to access the AOL site. I get an error message stating the page will not load. I have had this mail service for 18 years and first time anything like this has happened. Does anyone have any solutions or fixes I can try?

  • Dr. Frankenstein

    Thunderbird times out with the error message The AOL server disconnected. AOL mail is working just fine when I log in using a web page. Just cannot connect with Thunderbird (ver 60, latest.) Last email was Nov 5 10:29AM

  • Fran Fishkin Lucher

    aol server not working

  • maxhardcore69

    North Florida. AOL server is down.

  • Trixiesmom

    can get ito AOL but can’t find the mail server

  • Pretty Girls Rock

    10/24 1:03pm (est) Waldorf, Maryland, I’m getting the 504 time out error

  • Renee Pruitt

    Jasper, Alabama…aol mail timing out here also 10/23 – 10/24

  • Ptah

    Provo Utah… AOL timing out. 10/23-10/24

  • wim genechten van

    Have not been able to access my e-mail in the evening. Keep getting a 504 message. Need it restored ASAP. AOL get please infrom me on my backup GMAIL mailaccount

  • Patricia Cazeaux Champagne

    Have not been able to access my e-mail all afternoon. Keep getting a 504 message. Need it restored ASAP. AOL get your act together!!!

  • Paddy Gilfillan

    Yes I have a problem as described…and, I use aol mail for my business and have done so for the past 15 years or so….!!!!…Would appreciate aol getting it sorted asap please.

  • Siera

    @disqus_vitFcEyV35:disqus
    Can not receive emails.

  • Aol Support 1-(833)-222-4666

    Hi Aol
    I CAN NOT ACCESS MY AOL EMAIL ACCOUNT FOR THE LAST 3 HOURS, LATE TUESDAY EVENING EARLY WEDNESDAY ? I DO NOT HAVE THE TIME CURRENTLY, OK IT 12:25 AM SEPT 19, 2018, IT WILL PROBABLY BE BACK ONLINE TOMORROW DAYTIME I HOPE, THEY MAY BE DOING MAINTENENCE OR UPGRADES OR BOTH

  • Zyan

    Hi
    Can not receive emails.

  • Rajes Shivakar

    @disqus_dxF6K44P6K:disqus
    Another big problem that we have experienced is AOL Mail login not working with a ‘504 Gateway timeout’ error that appears all of the time, please let us know in the discussion section if you see this.
    Here problems with aol mail going on. we can say aol desktop is an easy control panel to organize and execute the aol services. If we talk about types of aol desktop software available in the market, there are two types of software. First one is known as aol desktop regular version. Which is a free software tool for every Aol users. But there is no official support for this software.

  • L. Campeggi

    AOL mail down in 90277. Error 136. Continual problems with AOL in recent weeks.

  • Turbo Dave

    I CAN NOT ACCESS MY AOL EMAIL ACCOUNT FOR THE LAST 3 HOURS, LATE TUESDAY EVENING EARLY WEDNESDAY ? I DO NOT HAVE THE TIME CURRENTLY, OK IT 12:25 AM SEPT 19, 2018, IT WILL PROBABLY BE BACK ONLINE TOMORROW DAYTIME I HOPE, THEY MAY BE DOING MAINTENENCE OR UPGRADES OR BOTH??

  • Rajes Shivakar

    @disqus_dxF6K44P6K:disqus
    Here problems with aol mail going on. we can say aol desktop is an easy control panel to organize and execute the aol services. If we talk about types of aol desktop software available in the market, there are two types of software. First one is known as aol desktop regular version. Which is a free software tool for every Aol users. But there is no official support for this software.

  • Janice Depp

    Is AOL email down in Tampa area ?

  • Tracy

    Yes Problems With Aol Actually, people are going through Aol missing emails because of few reasons, sometimes this can be related to browser problems and sometimes, this may related to the server problem.

    So here are some techniques to fix Aol missing emails problem. If anyone is going through Aol mail disappeared issue. They may go ahead and follow the instructions given below. I am sure these instructions will help them to fix Aol missing emails problem.
    if your Aol emails are missing, this problem can be related to your browser as well. so I will suggest you to optimize your browser properly.

    After optimizing your browser, you should try to log in your Aol mail again. I am sure you will start getting emails from your Aol account.

    So in other words, we can say Aol desktop is an easy control panel to organize and execute the Aol services. If we talk about types of Aol desktop software available in the market, there are two types of software. First one is known as Aol desktop regular version. Which is a free software tool for every Aol users. But there is no official support for this software.

    While another version is known as Aol gold, that is a premium version of Aol desktop software. You can use this software after paying $4.99 per month. If you are facing any problem with Aol desktop gold, you may claim for support from Aol directly.

    if you want to try, you can also get Aol gold desktop on trial basis. if you like it, you can join gold membership later.Aol Classic Email looks to be History today, 7/13/18. This is the first day that switching back to supposedly Classic, Original, takes me to a NEW Original. All the features I love are gone. I’ve been on Aol for probably longer than 95% of you all, simply based on my age. I can tell you that every change Aol has made in email and what was originally Aol Clubs, which became Aol Groups resulted in less use of Aol and a unanimous opinion that it should have been left alone

  • David

    @disqus_dxF6K44P6K:disqus
    Another big problem that we have experienced is AOL Mail login not working with a ‘504 Gateway timeout’ error that appears all of the time, please let us know in the discussion section if you see this.
    Here problems with aol mail going on. we can say aol desktop is an easy control panel to organize and execute the aol services. If we talk about types of aol desktop software available in the market, there are two types of software. First one is known as aol desktop regular version. Which is a free software tool for every Aol users. But there is no official support for this software.

  • Carl

    Here problems with aol mail going on. we can say aol desktop is an easy control panel to organize and execute the aol services. If we talk about types of aol desktop software available in the market, there are two types of software. First one is known as aol desktop regular version. Which is a free software tool for every Aol users. But there is no official support for this software.

    While another version is known as AOL gold, that is a premium version of aol desktop software. You can use this software after paying $4.99 per month. If you are facing any problem with aol desktop gold, you may claim for support from aol directly.

  • David

    @disqus_dxF6K44P6K:disqus
    Another big problem that we have experienced is AOL Mail login not working with a ‘504 Gateway timeout’ error that appears all of the time, please let us know in the discussion section if you see this.

  • Josephin

    here is no telephone number that works to call AOL UK. When I email my query AOL say they will respond in 72 hours. It’s over a week and not even an acknowledgement. I cannot send emails for over one week and since 1500 today I cannot receive any incoming emails on any of my devices and unable to correspond with anyone from AOL.

    I need to reset my password. The two step verification the numbers are old and I do not have access to the telephone numbers. Also I do not recall setting up a two step verification. Grateful if you could be so kind as to respond and let me know how to resolve my issue.

  • Micheal

    Have been told by a techie friend that it is a major AOL problem. AOL told us that we were using the incorrect password & the answers to “their” questions were incorrect. Since we are Verizon rollovers we never provided information to AOL in a signup procedure. They are totally messed up.

  • Rajes Shivakar

    We notice that when AOL Mail has problems, customers often suffer from AOL Mail not loading properly and more often than not it shows a blank screen after log in.

  • Asani

    Can’t sign in

  • Aol Support 1866-279-5394

    Can’t Sign up

  • Micheal

    Won’t load

  • Glanda Widger

    I am so sick of this. I can log in to aol home page but as soon as I try to read the 900 emails that have accumulated I get this page cannot be displayed. Now on day 5 of no access I’m done with this company and they will pay me for any contests I have won and could not respond to the notice. I do win all the time and they owe me.

  • kelly shaffel

    Aol Services are up and running.
    Aol Gold
    Aol Desktop
    Different screens/versions presented on sign in problems.

  • Jude J

    I’ve been sending emails to myself from every device and the aol website. No emails come to me that I send to myself. So others probably arent either. It’s 6/23/18 11:28pm

  • A0L Care 1-866-279-5394

    Email problems
    Different screens/versions presented on sign in
    Contacts suddenly merged across account

  • lyn

    My AOL email isn’t down but I can no longer view my unread emails separately from old ones. I hate this change–any suggestions?

  • A0L Care 1-866-279-5394

    Email problems
    Different screens/versions presented on sign in
    Contacts suddenly merged across accounts

  • LI Grandma

    Verizon dumping email to AOL has been a disaster. 3 days this week unable to access emails for hours & hours, been “told” password is not good, had to change password and told still not good, this morning unable to access emails again. Of course no access to a real person at AOL via telephone or a credit for no service. At least Verizon keeps our phones working. Get your act together AOL.

  • A0L Care 1-866-279-5394

    Works on phone.

  • Matthew David Liegey

    AOL knows that I am logged in, but when I try to load mail, it keeps asking for my login info.

  • Shirley McBreen

    Works on pc but not iPad! I am in UK

  • Ken Boyer

    AOL webmail sucks big time. Verizon screwed up by using this claptrap. Nothing but trouble on PCs, tablets and phones.

    • LI Grandma

      3 times this week unable to access emails. Agree Verizon really stabbed us with their move.

  • darmatre darmatre

    Ca not use my AOL mail Keeps re-asking for password (May 16 2018) Anyone having an issue ??I am in So Cal

    • Ken Boyer

      Same here

    • Shirley McBreen

      I had this just now on PC. In UK.

    • Sarah Moon

      Same, cannot log in on Ipad or PC. I’m in UK.

    • Mark Pasewark

      Same problem here. It seems computer specific. Is there an issue caused by McAfee use?

      • LI Grandma

        Have been told by a techie friend that it is a major AOL problem. AOL told us that we were using the incorrect password & the answers to “their” questions were incorrect. Since we are Verizon rollovers we never provided information to AOL in a signup procedure. They are totally messed up.

    • LI Grandma

      We’re on the east coast (long island) and AOL locked us out. Said our passwords were no good & we never had an AOL account. we have them written down & these non-English speaking people in another continent are telling us we’re incorrect. Verizon you really failed us with this move !!!

  • Sarah Johnson

    @@lisatimberly:disqus Reported the problem.

  • Sarah Johnson

    @@lisatimberly:disqus Please help out.I live in Ohio in the USA. Ever since Thursday my AOL email has had a message in Black at the bottom saying that, “Your AOL. com (AOL) account is disconnected.” this is on my Samsung Galaxy Note 5. My computer is down so I can only access anything on my phone and on my tablet. It has an option next to the message saying it’s disconnected saying the word “fix.” I’ve gone through every freaking step multiple times trying to verify my own identity and it will not let me at all. I get to the part where you have to have a code sent to an alternate email or through text or phone call. It has my number ending in 43 when it ends in 09. I don’t understand that at all. I have not changed my phone number. I need to be able to use my AOL and Microsoft account because I use it for my DirecTV now streaming service and need it to be able to log in if it’s ever accidentally logs out. I’m not paying $35 a month for something I can’t access, the directvnow. And I can’t just create a new email address because I have my more important emails sent to my AOL email instead of my Gmail email. What is going on? It was already giving me trouble on Wednesday and forced me to have to reset my password which has always been the same for my computer and email for years and I know it is the right one. I made it so I can’t forget it. So I had to go to the irritating process of resetting my password and I reset it to the one that it already was. I had to try it over and over and over again just to get the new password to work and let me in. And then I find out on Friday when I try to look at my emails that my last email was Wednesday when I changed my password and I got that black message at the bottom of the screen saying it’s disconnected. I really rather talk to a person if possible. I’m starting to get angry because all the troubleshooting I’ve tried needs me to log into Microsoft AOL to be able to troubleshoot which I can’t do. I can’t log into it at all in the first place which is the problem. Getting very angry.

  • lisa timberly

    Same problem here cant send mails

  • A0L Care 1-866-279-5394

    For USA/Canada

  • AOL Care I8OO-585-2494

    Going through AOL mail problems??

  • Linda Mchall George

    @@michelle_frances:disqus What’s happening with AOL email? Always a problem lately. Email too important to always be down or unable to retrieve messages

  • Linda Mchall George

    @@michelle_frances:disqus I have not been able to access my email for 2 weeks now via my phone. I contacted AOL Support through my laptop web browser email. They are giving me the run around asking for point less screen shots of the incoming and outgoing port numbers I am using. They say this information is needed to verify that my password is correct. Sigh…

  • AOL Care +1-855-777-1707

    Anyone having STMP eror time out today?

  • AOL Care I8OO 585 2494

    Still Going through Aol mail problems?

  • Clara Drechsler

    timeout whenever I try to send mail

  • Michelle frances

    Aol mail problems today.

  • Just Asking?

    Down once again… WHY?
    Going to Call CEO Tim Anderson 212-652-6400 and find out why issues can not be fixed!!!

  • Robert

    Going through aol mail problems??

  • Susan Hardesty

    Unable to access aol this morning. Constant gateway error message. Been like this off and on all week. Anyone know what’s up with it and when it will be fixed?

  • Jacqueline Stigman

    Time to change. This is the third time AOL is down in about 2 weeks! I either get timed out message or that gizmo supposedly cute that makes it clear that aol is down yet again! Why are you not getting this taken care of and functioning professionally AOL???

  • A0L Support 1-800-585-2494

    now

  • A0L Support 1-800-585-2494

    Email Sign In problem
    Account Recovery
    Password Recovery
    Send & Receive Problem

  • Judith

    Either GAH! message or 504 Gateway problem.

  • A0L Support 1-800-585-2494

    Email Login Problem.

  • Sydcat

    Not receiving any emails. Blank screen on inbox and message window saying “it’s empty here”.

  • A0L Support 1-800-585-2494

    Account login problem.
    Sign in problem.
    Password Recovery
    Email Send & Receive problem.

  • Wayne Alan Blood

    I’m guessing Russia has made good on their promise to cripple us because of the sanctions against them.

  • Elnora Logan

    Tuscaloosa,,,AOL news was down earlier but came back, now AOL mail is down. How much longer?

  • Dave H

    Lake District, U.K, I Was able to log into my account and read email up to around 12pm, this afternoon around 4pm and now 6.30pm, I can log into my account but not read email, “unspecified error”
    This is the 3rd time within a few months AOL has gone off line

  • Ava Waisbord

    Having intermittant issues all day with AOL mail

  • Patty Johnson

    Cannot access email on iPhone. Error msg incorrect user name or password. Both are set correctly, neither have changed. Last email I received was April 17th 10:50pm. Palm Bay FL

  • A0L Support 1-800-585-2494

    Email Sign In problem
    Account Recovery
    Password Recovery
    Send & Receive Problem

  • A0L Support 1-800-585-2494

    Email Sign In problem
    Account Recovery
    Password Recovery
    Send & Receive Problem.

  • Jim Slominski

    Niagara, Ontario … Login issues and inaccessibility for my email account through Outlook and Thunderbird but able to get on from a web browser.

  • Agi Szabo

    Montreal, Canada… no internet, no mail, no anything for 48 hours. I understand that sometimes this can happen… BUT the fact that AOL has not issued any statements or provided any info about the situation… UNacceptable. I’ve been a loyal customer for over 20 years! Not anymore… switching tomorrow.

  • Judi Cunningham

    I’m not getting mail and I keep getting “login” failure notices

  • Rose Hess

    I forgot to add that I get the 504 Gateway timeout in my preceding post. rhess

  • Rose Hess

    I have not had service since 8:00 this morning. The information from AOL does not specifically say what the problem is. Does anyone know? Will we ever have it back? This is frustrating to say the least. Try to conduct business using AOL. Impossible. Thankfully I have other email addresses but have more contacts in AOL.

  • Susan

    Been down in Buffalo Grove, IL (Chicago suburbs) since before 8AM Central time today

  • Judith Stork

    My aol is not working and has been down for hours. Down in MN. Do we have an estimate as to when the service will be up today?

  • Mattie Conduff

    I have this error… cannot get into my mail..
    504 Gateway timeout’ error..

  • NgTurbo

    AOL Mail suffering from a huge outage at the moment. How many here without access currently?

    • annkerrpatrick

      Same here!

    • PBaer

      Been getting an error all morning here in California. Service has been crap for about the past two months.

    • Anito

      Same here. I thought it was my router or ethernet connections, but determined it was AOL itself.

    • Anito

      I could get AOL Mail on my IPhone and IPad but not on my Windows computer.

  • Chat Rodgers

    Guess it’s finally time to admit that AOL is DEAD as a reliable mail service………been getting more and more spotty, but now is completely USELESS.
    Any suggestions on where to go for RELIABLE MAIL SERVICE??? 3/2/18

  • Neil Donahue

    Had it back up for a day after working with Tech.. but it has crashed again, Not funny anymore.. 2-17-18

  • A0L Support 1-800-585-2494

    A0L HeIpIine..

  • Douglas Olsen

    Doug: I have not been able to login with either Firefox or Google chrome since morning of Feb 15. I have a FiOS account.A message pops up saying I have input an incorrect user name / user email address. Maryland North of DC.

  • A0L Support 1-800-585-2494

    A0L HeIpIine..

  • LynCee

    No log in capability on aol—3rd day in a row. So much for “you have mail.”

  • A0L Support 1-800-585-2494

    A0L HeIpIine..

  • Urbina LetyServin Y Fran

    Cant log in , 1-17-18 hope it gets fixed soon 🙁

  • A0L Support 1-800-585-2494

    A0L HeIpIine..

  • Cathy Rackowski

    Been down all day now, Dec 10 2017

  • Jonnydog1

    Constant issues with AOL mail – loading, gateway errors, blank screens now happening all the time. And withdrawal of the pull down menu for changing screen names gives the impression of a service in decline. So after many years, looking for another provider.

    • Chat Rodgers

      Please let me know if you find a good one…..

  • A0L Support 1-800-585-2494

    A0L HeIpIine..

  • NgTurbo

    AOL is down once again with 504 Gateway errors on December 1, 2017. Nothing but constant problems all week, what’s going on??

  • juliannewylie

    Gateway 504 error as of 635am on December 1,2017
    Second time this week!!!!
    Error on desktop, laptop and iPhone

  • Tom Bruckman

    I can’t log on my AOL email account. I am getting the following message “504 Gateway Time-out” Is there a work around for this?

  • Wetherby Rabbits

    Not working on PC but can access through iPhone! 504 Timeout in Wetherby Yorkshire England

  • maggie_econe

    aol has been down for about an hour – “504 error” on PC (Windows 7), coming through on iPhone.

  • truthfinder

    Have not been able to access my email since 11/30… “504 Gateway Time out” …. Northeast U.S. — HELP!!!

  • Debster

    Same, same. 01 DEC – 04:15, 504 Gateway in southwest U.S.

  • Scott Thomasson

    not working on pc but can pick up on iphone IOW UK

  • Ken West

    My mail has been down for 2 days with the gateway message

  • AOL Care 1-800-585-2494

    A0L HeIpIine.

  • AOL Care 1-800-585-2494

    A0L HeIpIine

  • Kathy Penney

    I posted two hours ago to say that I was getting the 504 error message and no emails on my laptop, but still getting them on my tablet. I am happy to say that I am now able to access them on my laptop. I hope everyone else gets their back, too. I’m too scared to log out now in case I lose access again!

  • Not working on either my desktop PC or Samsung phone. I know it’s an AOL problem, not device specific, but the last time I got the 504 message on my desktop,I was still able to access my mail on my phone and Android tablet. It was hours before I was able to get AOL mail on my desktop

  • Tim Heath

    aol mail not working in Essex UK on PC platforms but works on Apple
    On Pc get Gateway 504

  • Debster

    Southwest US – AOL 504 gateway error

  • D

    504 and 400 errors

  • Kathy Penney

    I haven’t been able to access my AOL emails on my laptop (I get the 504 Gateway Time-Out error) for the last hour or so, but I CAN access them on my iPad. Why would that be? I had the same problem about a month ago when it behaved as if it didn’t recognise my password. Incidentally, I Iive in France.

  • juliannewylie

    This is going on way with. My aol mail as of 5am on 11/30/2017

  • Alan LaPenn

    AOL 504 in the US this morning

  • John Cadwallader

    I have the 504 bad gateway this morning in the UK

  • AOL Care 1-800-585-2494

    A0L HeIpIine.

  • AOL Care 1-800-585-2494

    A0L HeIpIine

  • David Bevan

    Mail = “bad gateway”

  • Roger Galloway

    Mine has just gone back up too. Thanks Sure needed it!

  • Zev Greenblatt

    it is working now

  • Victoria Smith

    aol mail working in eastern pennsylvania

  • After several login attempts and getting Gateway Error for each one, finally got in on 3 computers.

  • Roger Galloway

    It would help if AOL would give a group response to our complaints and tell us when this will be fixed

    • juliannewylie

      I agree

  • Roger Galloway

    I have Gateway Error all morning

  • AussieDogMom

    504 Gateway Time-out in MA

  • Laura Salovitch

    504 Gateway error also here in Memphis, (home of the blues and undisputed barbecue capital of the world.) Sigh.

  • Givemeliberty

    Getting 504 Gateway error in NJ.

  • Zev Greenblatt

    I get “504 Gateway Time-out”

  • George DiBlasi

    gateway Error again seems to be happening frequently, Whats going on with AOL ?

  • anycgirl

    504 Gateway Time-out in New York, NY

  • George DiBlasi

    Getting Gateway Error again in Norwood Ma. Seems to happening frequently, whats going on with AOL ?

  • George DiBlasi

    Gateway Error in Norwood Ma. Seems to be happening more frequently, hope AOL fixes soon

  • NgTurbo

    AOL’s Support Team replied to our Tweet to say “So sorry for the inconvenience, our team is working to correct it as soon as possible.” So, rest assured it will be fixed in time..

  • Debster

    504 Gateway Error – southern Arizona

  • FrankBR

    504 Gateway Error here in Baton Rouge, LA

  • need to get into email…still offline in RI USA

  • Cindy

    504 gateway timeout South Carolina

  • Rockman Rock

    504 here in the UK. Get it sorted you amateurs.

    • Laura Salovitch

      Well-played, sir.

  • Jamie Amsler

    504 gateway timeout in Southern PA

  • R

    505 gateway timeout in Poughkeepsie NY

  • R

    504 gateway timeout in Poughkeepsie NY

  • crewoldt

    504 gateway timeout in Dallas

  • Victoria Smith

    504 gateway timeout in lehigh valley pennsylvania

  • Leslie Perkins Vilardi

    504 gateway timeout in Pensacola

  • Nancie K

    In NewJersey, getting 504 Gateway Time-out error

  • PhilWill

    504 message in Tampa Bay

  • Jennifer Brown

    Trying to log into my mail and my moms mail and we both are getting 504 gateway timeouts.. here is missouri

    • Betty Rawnsley

      Same here in Maine.

  • Kim Lower

    same here in Sussex UK. Gateway time out.

  • Mitchell Schweickart

    504 Gateway Time-out Dayton Ohio

  • Same here in SC on 3 computers, Gateway Timeout.

  • trying to login to my mom’s aol acct for her and getting 504 in RI

  • hlu1055

    yup, gateway timed out in mt. airy, NC

  • Nancy Creech

    504 Time out

  • Judith

    And here, in London UK

  • Dave McEwan

    504 Gateway Time-out

  • yep, same here

  • Maureen B

    504 msg here on Cape Cod for the past hour.

  • Regina Barrett

    Continuing to receive the 504 Gateway Time-out message for over 30 minutes.

  • Lynne Wilson

    504 error for the past 10 minutes here in Kent

  • Lisa Ann Martin

    504 Gateway Time-out error right now. Need to get into my mail for work! Thanks.

  • NgTurbo

    AOL Mail appears to be down for many users right now, with gateway timeout errors again. Anyone having problems right now?

    • Clara Roth

      I cannot access my AOL Mail. I keep getting the message 504 Gateway Timeout.

    • hlu1055

      gateway timed out right now.

  • Metal B.

    Seems to be working now hopefully it will stay up.

  • Metal B.

    504 Gateway Time-out
    Need to get into my mail!

  • TJ Hurlburt

    504 gateway

  • Laura Sixtos

    Error 504 🙁 I need to open my mail!

  • Jim King

    504 Gateway timeout

  • Carol Brook

    Problems signing in to AOL 22/11/2017…blank page

  • phantasia383

    gateway 504 message when trying to access emails…not great when I really need to read newest

  • Big Mack

    Working now!

  • Joey Cat

    Fake ass AOL got all the senior citizens who don’t know hsit about computers all hookedd up into yall!!! ARGGHHH!!! CURSE YOU AOL!!!!

  • Big Mack

    Gateway Timeout Error 504 near Seattle WA at 9am PDT

  • Rose Doherty

    Gateway Timeout Error 504 in Boston area

  • Just Me

    Keep getting 504 Gateway Timeout Error when trying to log in. UK. Windows 10 with Chrome browser. Can’t access email. Very frustrating.

  • Loretta Hollenbach

    gateway time out here in Pa

  • Diego Rodriguez-Arche

    AOL is showing a 504 Gateway Timeout error when trying to login. Can’t access my email.

    • James F. Reilly

      Same here, through the AOL.com domain as well.

    • calmcoolcollected

      Same here.

  • NgTurbo

    Aol Mail problems confirmed on August 22. Timeout errors are happening to a lot of users at the moment, anyone having issues here? Let us know.

  • zander

    Why would AOL give us a number to call , they never answer or hang up, mail has been delayed for days, the new app gives a banner to tell you “you have mail” and you can see who its from when you try to retrieve it there is no mail at all.
    then ya have to wait until it arrives so nothing can be trusted.

  • Pam Lashner

    i haven’t been able to access AOL Mail for over a week. I use Windows 10 and the Chrome browser (though I have the same problem with Firefox). I continue to get a timeout error. However, if I use a Mac Laptop I CAN access the mail.
    Please fix, as the laptop belongs top my son. 🙂

  • Bobbi Lee Williams

    Up and running in California! But was “Timed Out” earlier….

  • 3pic

    504 Gateway Timeout

    Poland

  • Common Senz

    504 gateway timeout with America (although 95% of our employees are in Asia) Online in Florida. For pure profit reasons, AOL uses often unintelligible mostly ESL third world types. Lunatic Trump’s single biggest favor to Americans would be demanding and coercing US corporations into returning their call centers to CONUS where staff will actually be able to go off script without becoming incoherent and baksheeshing allah.

  • ayplease

    yep same here in Washington DC

  • Jesse

    No AOL mail this morning, what’s going on?

  • frankie

    504 gateway timeout in Chicago

    • Gordon, Child of God

      Also 504 gateway timeout in Holden. Massachusetts

  • Barbara

    504 error in Washington

  • BryanDG

    getting the same gateway error here in Texas

  • Contact Us : Aol Customer Care 1 855 777 1707 Toll Free Helpline.

  • ted

    AOL mail not being sent on time this morning, anyone else with problems?

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