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Xbox 360 Slim Problems: Scratches Discs when Moved

The Xbox 360 Slim console hasn’t even been released yet, but we are already hearing about one potentially major issue with the console. A video put up after Microsoft’s E3 keynote event shows what happens when you move the console with a disc inside.

The video was taken by Destructoid, who managed to get some close-up time with the new console right after Microsoft’s keynote.

Destructoid tested the new console out with a fresh copy of Alan Wake. For some reason, one of their team moved the console, presumably to get a quick look at something on the back. What happened next is pretty obvious by watching the video below.

Moving the new Xbox 360 while a disc was inside completely destroyed it and who knows what damage it did to the internal components of the device. Just listen to the sound the disc makes when it happens.

Microsoft were quickly on the scene and stated ‘Yeah, you can’t do that’. Apparently, there is a sticker on the front of the console, which warns users of this exact problem – I guess Destructoid didn’t see it.

So for those of you planning to pick up a new console, you’ve been warned. Watch the video below and let us know your thoughts on it.

Written by Alan Ng

Alan has been working for Product-Reviews since 2009 and became the Editor-in-chief in 2014. He has a passion for technology, the latest mobile phones and gadgets, and the gaming industry. Alan is a graduate of Canterbury Christ Church University and completed a B.A in Commercial Music in 2008. While expressing a keen interest in all areas that PR cover, you'll usually find Alan in the gaming section, where he'll be keeping enthusiasts up to date on all the latest news and reviews for consoles and PC.

Contact Alan Ng: alan@product-reviews.net

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Zero Says HiKeithjoeJamieeeeeeee xJ-SUNN666 Recent comment authors
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Zero Says Hi
Zero Says Hi

messes up disk even if its off.. guess i gotta take out the game when i move it ( btw no i dident turn it off and move it… moved it 8 hrs later and it scratched the disk

Keith
Keith

I have an Xbox 360 Elite with a Thompson DVD player, The more you play it the more the discs get eaten up! some of them have multiple rings guaged in them. When you line up the rings they match the DVD door and I do not move the game while playing it. They must put the cheapest DVD players in them and they wind up eating up expensive game discs. (2) black ops and (2) call of duty four and (1) assassins creed. I play on Live alot and the thing glitches like mad! Any of the microsoft enthusiasts… Read more »

joe
joe

it happened to me with my NCAA 11 (brand new) and i didn’t even move the console… i put it in and then it says disc read error and my disc is all messed up.. there went 60$

Jamieeeeeeee x
Jamieeeeeeee x

Common Sense, that is just plain dumb, my old arcade does that! hell, my cd player does that! morons.

J-SUNN666
J-SUNN666

I threw my Xbox 360 across the room and then took a crap on it. Still works fine.

kimeypants
kimeypants

ive just bought the xbox360 with kinect ,ive been extra carefull with it as i was aware of the issues regarding the disc scratching,after the 2nd day of playing kinect adventures the disc is now un-playable,the console was positioned where i thought there would be no vibration so why has it scrathed the disc?

SniffyTugBoat
SniffyTugBoat

Man, my 360 has never ever done that when I picked it up, even when it was in play. Mind you, I wouldn't even realize that my Xbox was on let alone spinning a disk, dumbass move on my part. This is a very simple thing to avoid, just don't move it. And if you do, make sure it's off.

yo!mama
yo!mama

any way ppl Microsoft is leaching off us (money) not only the consul its the game( disc ) once your xbox 360 or slim scratches your game you have to buy one again or rent…..still i like to play xbox or any consuls

Mike
Mike

Lol I love you ps3 with your super hard to scratch blu-ray discs.. life is good now that i traded my xbox 360 for you.

Mike
Mike

Yeah and have you ever noticed that PS3 discs are much harder to scratch than the xbox 360 discs? I swear every ps3 disc I have has no scratches you know why? Cause their blu-ray discs..

mistascrach
mistascrach

That’s old news..the other 360’s did the same thing.no big deal just don’t move the 360 wen ur playin games.simple as that.

Special Ed
Special Ed

Oh no! This is a huge problem.. how the hell am i supposed to go for a run with my xbox on now!? thanks a lot Microsoft for your fail system…

Oh and by the way, you're a fucking dumb ass

DJPJ
DJPJ

my notebook does not have this problem, but the disk SNAPS into place, the xbox uses a magnet to secure the disk the spinning motor, which if moved while in motion is bad news

Maverick87
Maverick87

I want to know one thing only I hate microsoft for a few reason but what i want to knoe have they sorted out the Red ring of death OR any of the red rings?
Ive just started to get problems with mine after almost 3 years and its the arcade 360
I keep getting the 3 red rings and and freezes I hate!!!!

Daniel360
Daniel360

only the xbox does this, Ps3 doesnt have this problem wii ect

Ross
Ross

The old one did that…and I didn't even have to move it. The Force Unleashed had an identical scratch running round the disc and that was with the console just sitting there unmoved.

devin heath
devin heath

my brothers game modernwarfare got that same scrach when my mom moved the console when vacoming

Ale
Ale

this happened to meh…. yes, im an idiot.
can i repair the disc?

matt
matt

ive had my 360 for 3 years still has not had ne problems with it

Kyle
Kyle

Wow…what made me facepalm after watching this isn’t that he moved it, it’s how carelessly he moved it, I mean i’ve moved my 360 while it was playing but i used both hands and did it very slowly. He just used one hand and changed it from laying Horizontal to vertical. Not trying to call him an idiot but that was a pretty stupid move.

s00gf0o0
s00gf0o0

Just save every game into your hard drive that takes aprox about 5-10 mins and when you play it, the disk wont spin around and you can move it as much as you want and the disk wont get damaged. If you dont have a big hard drive just dont move it while a game is running and dont put the xbox cables somewhere a person can trip and damage your game.

Hope this helped ;D

Jules
Jules

I can't believe the people who discount this as being a problem. I presume they have all never accidentally moved or knocked anything in the past. And so you're going to have to tell all your friends to be oh so careful, one knock and the disk is scratched! How come MS create such crummy hardware, when a bargain basement CD or DVD player doesn't even do this? By the way I do not own a PS3 or XBOX360.

Kalin Pugh

It really doesn't matter. I doubt anyone will ever move the game while it's playing. Almost every disc using device from the get go scratched discs. Moving the needle on a record scratched it, moving a CD player around scratched and made the disc skip, hell even the first PS1 had issues with that. Just don't move it.

Johannes Dieckmann

User error… I thought this was common sense that you simply DO NOT move and ESPECIALLY do not tilt objects with discs rotating inside – do the same to a portable harddrive, CD drive, even a DVD player and see what happends..Whats going on in the disc drive of the xbox – and in any other disc drive is a GYROSCOPE.. You simply cannot avoid this fenomenon, even if you put rubber pads in the drive..Of course these would protect the disc but SO would leaving the xbox alone while its turned on – honestly, I see no reason for… Read more »

chris
chris

yo some brand new games come with rings. always check them before you blame your console. when you first open the case, resist your excitement to play, first check the disc under bright light. i got a new copy of border lands and i always check discs before i use them, and sure enough it had a bad ring that went all the way around the disc. i must say though, im tied of yelling at clumsy stupid people for going around my xbox when its on.

axel
axel

that happened on the old x box

todd
todd

I cant believe that this wasnt fixed when they desined the new machine good luck playing through a surround sound or anything else that makes the slightest vibration couse if its half as bad as the older model then why bother…

LightninLew
LightninLew

you are all saying you have no reason to move the console when it is on, so this will never happen. but i have had 3 xbox 360s over the last 5 years and they have all ringed at least one disc, i have never picked them up whilst playing, all you need to do is to walk past it, drop something, throw a brick at it. it only takes a small vibration for it to growl and scream then the disc is broken for ever, you cannot fix the disc either, the scratches go really deep. also you are… Read more »

blusleeper
blusleeper

That must be the dumbest thing I have ever seen done during a product review. What a waste.

michael
michael

What an absolute Dick ! He doesn’t just move it he kinda shakes it plus the original one also does this. My ex girlfriend moved mine once while polishing same thing happened this guy did this on purpose. What a loser

Owen
Owen

thats why i bought a ps3

Greg
Greg

Hey so yesterday I decided to do a console test of my own on the PS3. Well I dropped if from the top of my stair case and it broke it two pieces. I guess its a bad system.

Jon
Jon

Just picked up a slim turned it on and it won’t pick up the controller after 10 minutes of playing. I’ve tried 2 different controllers and wired and wireless wtf

barkın
barkın

Why would I move it while it’s open?

Jason
Jason

People can complain all they want about the 360 scratching a disc while being moved around, but there is no good reason to move, well as was said, rotate, while a disc is playing. It's a plain lack of common sense. It's dumb to complain about because it can be solved pretty easily…don't move or rotate a system while a disc is in it, period. It's like at my work when someone brings something back and they say it isn't working…i plug it up/test the product, and the majority of the time it does work. Two words…User Error.

xBoxVirgx
xBoxVirgx

Hmm, just read a Wiki on Xbox issues, and there seems to be way more validity to these complaints: http://en.wikipedia.org/wiki/Xbox_360_technical_p

xBoxVirgx
xBoxVirgx

I'm not an exclusive fanboy of any of these types of products. But, based on what we just saw in the video, the guy significantly tilts the Xbox up by one end, then, jostles the Xbox while in that extreme angle, while the disc is in motion! Question would a similar disc be damaged if say, someone were to do that with a laptop, using a similar 'technique'? Of course, there are those that say here that Xbox disc damages occurred on older units, without the assistance of a mischievous juggler. Look, I'm new to the Xbox, just got one… Read more »

Kiteo
Kiteo

WHY would you EVEN move a console while you ar eplaying the game is beyond me, it is just common sense to not touch things while they are being used. That's like trying to use a laptop while having a bath, just asking for problems. Especially when there is a big sticker on the front of the console that tells you NOT TO do it.

CaptianObvious
CaptianObvious

The old console did this…
amd you can mod the old xbox 360's to fix it. Why the fuck wouldn't they fix this shit?

oblivion328
oblivion328

Seriously, Microsoft? You should know that you have to idiot-proof everything these days.

low
low

They updated the original story shortly after it was posted; the console wasn’t just moved, it was rotated, while the game was booting.

Steve Jobs
Steve Jobs

I love Xbox 360 and HATE PS3, but no, the 360 should NOT do this. I know it spins the discs fast, like, 52x is it? But seriously, it shouldn't DESTROY the discs. It should have some sort of protection against it!

chuy
chuy

agarra la xbox 360 pensando que era una ps3 XD, pero no aun tiene muchas fallas y no puedo creer que no sean discos bluray : / pero lo admito esta chingon el diceno pero porque negro caramelo la primera ps3 no me gustaba porque se rallan muy facil y si pones la mano encima se marcan asi lo k digan y lo que saque la xbo360 la comania sony va 5 pasos adelante xD y falta wii slim xD

ppSucks
ppSucks

Microsoft once again showing they will skip a few cents if it saves them money, even if it comes at the expense of their customers. They also didn't fix RROD… unless you think getting rid of the red LED and instead flashing green fixed the problem…. yeah, Microsoft… that's not a fix. It also releases heat at a scalding rate. There hasn't been a modern disc player with this issue since laptops were invented. I know the DVD technology is not as polished as Blu-Ray, but this is a problem that was fixed many years ago. Ask yourself why you… Read more »

chrisR
chrisR

so if you get this new xbox theres no point getting kenetic cause moving it will be inevitable when you jump,dance,kick,run,move around…….should the parents be calm while their kid asks them for it constantly or should they get it then let the xbox scratch the disk and then they ask for a new game constantly….

Claudia
Claudia

Advice to MS, if you're going to release an improved console, please make sure you fix all the issues that you have with your older consoles. If the PS3 console can be moved without damaging the disc inside, why can't the 360 do that?

JerrryD
JerrryD

What people are missing is that Natal is a product that requires you to jump around, are people such all that jumping doesnt = console vibrations and disc scratching… me thinks they should have solved this for that very reason

KevinB
KevinB

Actually the best solution to 360 scratched disks/RROD and other MS related problems is simply – DON'T BUY ONE. 360 Slim? Seriously? It's taken you this long to release an "improved" console? Is this in response to the PS3 Slim or is it just a coincidence? Knowing MS and their lack of any original ideas I would say the former.

Anonymous
Anonymous

he did not know that was going to happen?!
its called gyroscopic motion you ratard…

and why is he laughing about it?
i would have punched him in the face

botox
botox

ahhahaha just proves how much better he ps3 is! fucking Americans, they're the laughing stock when it comes to cars, and now clearly when it comes to gaming consoles, and even desktop PC's…I pity the morons who bought an xbox…twice the sales of the ps3, but quadruple the RROD returns…OUCH…take a hint you morons, Japanese are the leading industry, in pretty much, EVERYTHING.

Kaze

He really didn't move the system that drastically!!! That was insane!!!! If I get one, I'll stick with the old model…

Ice

So… if something is in the way, or you have to move a dressor, or the stand that your game is on, change a wire in the back, turn your 360, lift it up slightly for a moment to re-adjust a hard to reach wire, or what ever the case may be that you have to move the system suddenly in a instant moment of lack of thought… You have to worry about damaging $60 in property???

What if you're playing with a charge cable in and "God Forbid" someone trips on it??? Scaryness…

vespa5
vespa5

I've had 4 360s in only 4 years. 3 of them fried due to the RRoD. 2 of them were because of the same old disc damaging problem while the console was NOT moved. My console ruined a couple of $60+ games while it was horizontal and completely still. There's nothing in this console that locks the disc in to prevent from something like this in the 360 (old and new) from ruining the console. So the theory of "why would you move the console while the disc is loading" concept is nice, but my current console ruined a couple… Read more »

Jof
Jof

Hahaha I have a PS3 and it still works and had it since launch, the xbox 360 broke 3 times on me 1. Red light 2. red ring of death 3 Scratches disc without moving it. , seriously people face the facts, this is the most destructive console ever created. @David, haha I find it hard to believe you haven't met anyone that has moved it with disc inside. In the old manuel Microsoft doesn't tell anyone about not moving it while disc is inside. There are lot of people who make silly mistakes and I'm not a fanboy of… Read more »

Jared
Jared

The PS3 doesn't have that problem lol. I've picked up moved, flipped, and rotated my PS3 WHILE playing and never once has it come out with a single scratch.

Another example of Microsoft half asses their product.

David
David

hahaahahaha your an idiot ….hey i don't know one person that picks up there xbox 360 while its running…… If you picked up the old one it would do that to you. stop trying to find problems with this new 360 and go play you ps3.

B. T.
B. T.

Jof stop being a hater. You cant compare a DVD player and xbox theyre practically different things. I agree the new one is just like the old one though. The only thing i like is built in wifi. and why would people have to move the xbox if you can control everything from your WIRELESS controller?

low
low

Here we go again Alan NG with this fanboy crap. Dont move the dam thing while ur playin it. i dont know about you but i have no reason to move my xbox 360, ps3 or wii while the disk is spinning use ur brain.

ant1012
ant1012

Install the game to hard drive or just don't move the console while playing, it's pretty simple lol

Jof
Jof

So its the same old piece of junk, seriously who cares if it has a sleek new design, it's still the same console, instead Microsoft thought they could just dig dirt over the technical problems and not care. And if you pick up a DVD player with a DVD in it, nothing happens, I've tried it myself. So these bastards don't admit that they have made a defective console. In DVD players, there is a mechanism that secures the disc in place, but the xbox 360 doesn't have that. Also, in order to cover for the damage they continuously do,… Read more »

Ashley 'Mash' Clifft

Why would you want to move it whilst it's on anyway?

ryan
ryan

Pretty sure any Disc based system will have this problem. you just don't do that.

KTJ
KTJ

The current console has the same problem. Nothing new.

Rob
Rob

Um does anyone notice that the dude just kinda plops it back down pretty good. Im pretty sure with any comp or console if u pick it up and slam it its gonna Efff something up. U cant let a few retards spark some stupid rumors like this i think we should pick them up and slam them then ask how they feel.

Darren
Darren

that aint news at ALL! And its obvious. its not a problam either, it’s called being stipid for even thinking about picking up any thing with a disk in it!

UltimaK
UltimaK

Ugh…Yeah and? The old version did the same shit. What's the problem?

David
David

who moves the console around with a game spinning around inside dumbasses

Robert Muller

Really guy? I mean… REALLY? Was it like his first day EVER working in the gaming industry?

Kevin
Kevin

Ummmm every xbox 360 before this has had the same problem, here's a thought don't move it while there's a disc playing, common sense people. Quit using petty excuses to make it look bad and use your brains.

Ben
Ben

Psycho it is easy to avoid but problem is with fanboys they will use any information they can get hold of to slag the other console. They think stuff like this is like a system killer lol 🙂 o dunno how this is ground breaking news anyway the old 360's do it slso…..

Psych0matt
Psych0matt

Why would you pick it up while playing in the first place? Seriously, that seems like something easy to avoid.

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