in ,

Windows 10 update getting stuck for some

Microsoft is most likely aware that the Windows 10 update is getting stuck for some users during different points of the upgrade process, although it’s unclear if this is due to demand today, or thanks to other bugs. The list of problems related to Windows 10 getting stuck within tweets is never-ending and more are arriving every couple of minutes.

You can see a taste of reports below, which include Windows 10 getting stuck when “preparing to install”, when coming from a clean 8.1 install with the Windows 10 upgrade stopping at 91 percent for one user, or even stuck at a black screen with just a cursor. There’s no certain percentage and we’ve seen reports about the install stopping at all sorts of points, so this will be unrelated.

Windows-10-update-getting-stuck

Is the Windows 10 update getting stuck for you today? If so, at what point did the upgrade stop and what was it doing at that point. If you haven’t seen the update yet, then you can force the process to start by following this quick how to.

During one of our tests the Windows 10 download got stuck at 60 percent and after our test PC restarted, it jumped back to 0 percent. We are not alone with issues and that’s clear on Twitter, but this should be expected when trying to download during the busiest period.

Written by Daniel Chubb

Daniel is the CEO of Dansway Communications LTD and founder of product-reviews.net; a top blog dedicated to breaking tech news, hands-on reviews and delivers real solutions to everyday consumer electronics hang-ups.

Daniel now spends his time keeping an eye on the latest technology and business trends. Also developing other blogs/news sites in the entertainment and business industries.

Contact Daniel Chubb: daniel@product-reviews.net

2
Leave a Reply

avatar
115 Comment threads
184 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
174 Comment authors
X_RobertBlessedMKPivotTableZideremily Recent comment authors
newest oldest most voted
X_Robert
X_Robert

I stuck at black screen. 🙁 Tried to repair the faulty driver with Driver Talent in safe mode and I fixed this problem.

Chris Rose
Chris Rose

I had the same problem and discovered that there is a bug that is affecting the installation when you have anything plugged into your computer. Unplug all peripherals once the install starts and it should go smoothly. Good luck!

linvingoutloud
linvingoutloud

I was having trouble with my Toshiba lap top with 8.1 it kept shutting down at 29% install of drivers. I noticed that it got really hot during this process. I solved my problem by plugging in the power cord, removing the battery and setting the laptop on top of small fruit cup sized containers at the four corners, then putting a fan on high on a chair to blow over and under it. Then i downloaded the media tool and started the upgrade process. It completed without any problems.

Mike Loftus
Mike Loftus

Got a laptop with 8.1, and am trying to install Windows 10 (free upgrade). I got past the initial ‘Preparing for installation…’ after a looong time, then it momentarily said ‘Downloading Windows 10’, and immediately then back to ‘Preparing for installation…’ Except THIS time, the green bar is not even showing any progress — it’s not there at all. What is going on?

Leah

yeah, mine has been saying “working on it” for the past two days.

Leah

my update has been going on for two whole days now. catgotmymail@yahoo.com if anyone knows why. i am assuming it is because my laptop is not brand new and is a windows 7. but two days? i also probably didn’t have a lot of space left on it as well. i absolutely do not want to drop any of the programs i use. i need and use them all daily. how is it one does an install all over again if we want to just shut down and start over to see if it will just process again and quicker?… Read more »

joe worm
joe worm

I was able to install Windows 10 (after a lot of trouble shooting). Then I tried doing a clean install (reset) because my pc has been buggy and I had been meaning to do that for months. Things went fine for the first hour of the reset but then it got stuck at 37% and hasn’t progressed for two days now. I have a USB with Windows 10 ready to install and got my product keys using Produkey before starting the reset. Maybe I should try installing from the USB instead. I’m afraid I’ll make things worse though by stopping… Read more »

Fatih
Fatih

I’ve the same trouble, read all forums. The exact solution is: check your device manufacturer site. I have Sony Vaio Laptop, at the end I’ve seen that they no more recommend upgrade because of drivers are not ready yet. All experts says that 32% is the driver installation part, so if the drivers are not suitable for Win 10 do not try to upgrade, otherwise you loose your hours in front of the PC!

John Louis Madelo
John Louis Madelo

Stuck at “Checking for updates” screen acter the automated restart. What to do? I can’t do anything when I’m in this screen.

Adam S Walburger
Adam S Walburger

Check your router settings people. Mine kept getting stuck then I connected my computer to my mobile hotspot on my phone and it worked right away.

Adam S Walburger
Adam S Walburger

mine sits at “working on it”

Vincent Wolf
Vincent Wolf

Mine gets stuck at different places for different OS. On my Windows 8.1 Home machine (DELL) it always gets stuck at ‘Getting setup files’ while trying to download windows 10 for an upgrade (which is free which is why I’m not doing a clean install). On my Windows 8.1 Pro machine (also Dell) it just keeps saying ‘something happened. Something happened’ and no solutions online have helped (such as resetting region/locale, etc). Nothing works. Regedit changes don’t work. Tips don’t work (tried dozens). No upgrades are possible it seems on a Dell computer. My desktop running Windows 7 professional wants… Read more »

IHateMicro Soft
IHateMicro Soft

Total BS from Microsoft. Do they not monitor forums for issues as obvious as these are? Their CEO touts how smoothly things have been going. Well, either he can’t read or refuses to. Tried 5 times – first reached 32%, all others 91%. This is ridiculous but par for the bug-infested Microsoft products.

Joe
Joe

After downloading windows 10 my Verizon games on demand are not working, called Verizon several times no solution as of yet!

Peter Kennedy
Peter Kennedy

mine gets to 32% complete and 6%drivers done and then switches my comp off …i have to manualt switch comp on nd then it restes its self back to the version was using…10 times ive tried…it installs if its a fresh instll but u need to buy a key…

Jason Vey
Jason Vey

Mine got through “Preparing to Install,” went to the black screen with the “We’re Installing Windows” messages telling me not to worry about reboots…and then after a few minutes just shut down and didn’t complete the install. Never rebooted. When I turned the computer back on, it restored Windows 8.1 and I was back at square one.

Celtic
Celtic

Im stuck on 92% tried installing 5 times and every time stuck on 69% of configuring settings. I have heard that putting the computer to sleep and then turning it back on can fix this but im on a desktop so its impossible for me to do while on that screen.

Jasbir Singh
Jasbir Singh

Hi I am stuck at ” Your PC will restart in few moments” and the moments are turning out to hours.. can anyone help me here pls?

Kent G. Krause
Kent G. Krause

has anyone had the windows 10 upgrade get stuck on the SHUT DOWN screen?? If so, how did you fix this?

pooballs
pooballs

I got to 100 percent. Got to choose my default app unselecting two of the four. Then came a “please wait” and the endless circular dots. Waited an hour and tried restart. More waiting!

Moe
Moe

My issue was that the screen went blank during setup as I was upgrading from Windows 7 to Windows 10. It’s mind boggling what I had to do to figure this out. The short explanation is that my graphics card is not compatible with Windows 10. What happened was, after the expected blank screen, setup was waiting for me to log in to my credentials. How did I find out? I happened to have the LogMeIn app installed on that computer so I figured what the heck–let’s do the LogMeIn app from my tablet and see what’s what. Lo and… Read more »

sturuss
sturuss

mine got stuck at 66% drivers and processes 4 time tried same place error file migration error

Ultra
Ultra

Mine was stuck at getting setup files. I stopped the windows update service from the command prompt and restarted it and it’s downloading now.

Hoang Lmk
Hoang Lmk

Mine stuck at black screen over 20 hrs…push the power button then restoring to pre. windows :(( Help me pls!

Forresta65
Forresta65

I have tried the upgrade 4 times and gets stuck at 32% every time. Kind of ridiculous from a billion dollar company. Maybe they shouldn’t have laid all those people off? going to give it two more hours, if anything changes I will let you know, lol. Typical Microsoft dropping the ball again.

Oh, I did notice the problem seemed to be affecting people with laptops the most in my travels through the web.?.?

Arash
Arash

The upgrade stopped at 91%for more than one hour. I would turn it off now and go back to 8.1 as long as the problem persists.

DarKCroX

installation stop at 93% and after that my laptop restart and restoring previous windows….
any idea how to fix this

Brooke Otterson
Brooke Otterson

My computer finished the down load and when I restart my computer, black screen. All I see is my cursor…
Thanks Microsoft for screwing my computer

Rawad
Rawad

I have a better story. My upgrade was doing great. It reached 94% then the pc went off. I suspected over heating but not sure. Any opinions ?

DS
DS

My motherboard’s optical output stopped working, which sucked. Installing new driver didn’t do a thing. Now I have no optical out… No Dolby Digital surround output to my receiver………. LAME… Win10 is working but still lame and buggy

Per Wigren
Per Wigren

This happened to me at first when upgrading from a new install of Windows 8.1. The reason for me was that I had pending updates that were not installed. After making sure that Windows 8.1 was completely updated before proceeding, the Windows 10 upgrade worked fine.

Ahmed Ryu
Ahmed Ryu

This is so frustrating the first time i got the update it got stuck at 54% for about an hour ,after waiting 4 hours for it to reach 54% which is incredibly slow even for my connection what’s that about ? then i decided to try today and i was happy that it surpassed 54% after 6 hours yet it got stuck now at 60% then my connection dropped for like 10 seconds i got failed to upgrade , pressed try again now it’s back to 0% are you kidding me ? this is the most painful upgrade experience i… Read more »

MichaelStamper
MichaelStamper

Installation proceeded without error. However, Nvidia driver was not installed until I booted one more time (manually). Once the driver installed, everything worked well except my Sound Blaster x-fi card, which had no driver (and was silent). I shut down the PC, pulled the card, re-enabled on-board sound, and rebooted. Now I have great video and sound. Installation issues aside, Windows 10 is fast, intuitive, and has great 2d graphics. All of my existing programs worked.

Bill
Bill

No wonder why it’s free

Isabela Castilho
Isabela Castilho

This was my last try. I’m done. When I finally thought it was going to work, I got a black screen! During the installation it restarted and went black, without the cursor. For hours. And that’s it. I give up. I’m done risking all my files. Maybe after they fix everything and I forget how frustrating it’s been, I’ll come back to it.

Nishi Hahn
Nishi Hahn

I tried several ways to fix the issue, the problem I had was it stuck in a message “preparing for installation”. I read many forums online but none of them work. I have waited for more then 6 hrs and forced switch off my pc and then turned on. I ran windows Disk Clean Up and cleaned up both “System and temp files”. As soon as they are cleaned up a window popped up saying, “Your upgrade is ready to install and given two options, “schedule it for later and start the upgrade now”. I’m not sure if the upgrade… Read more »

Armin Amirzadeh
Armin Amirzadeh

My situation is totally different here. I have a Dell XPS l502x laptop with a faulty Nvidia geforce graphics card that which I disabled on Windows 7 for malfunctioning and causing the screen go black in case of being enabled. So this means I already know what my problem is. But when I try to run the upgrade, it will do fine until the moment it tries to install the faulty graphics card’s driver. As I expected it blacked out the screen and then I had no way to monitor the upgrade’s progression. Anyone knows how to bypass this procedure… Read more »

Glenn E Patton
Glenn E Patton

We’re stuck much farther along in the upgrade process. We’re on the “Get going fast” screen and have been stuck there for almost 24 hours. We tried a solution that was suggested on Microsoft Community (disconnect from the internet, turn the PC off, wait 10 minutes and then start again), but that just takes us back to the same screen. This is an install on a Dell desktop PC upgrading from Windows 7. The upgrade of a Dell laptop upgrading from Windows 8.1. There doesn’t seem to be any way to get out of the upgrade process once you reach… Read more »

mrtcjg
mrtcjg

All you have to do is let your comp boot to the black screen, once you see your icon (mouse pointer) then hit the CNTRL key once, even though you do not see it, the password box is now up and you type in your computer password and hit enter, immediately your icon will disappear. Give it about 3-5 minutes and your comp ill come up. Here’s the issue, the alienware x51 and other models believe that there are more then one display attached to your comp and unfortunately it is defaulting a phantom monitor as your main screen, reason… Read more »

Harry Adams
Harry Adams

I tried the upgrade – from Windows 7 Professional/Service Pack 1 – to Windows 10 – 4 times over last 2 days and every time it got stuck at 92%/69%. After 3rd attempt failed I had a look online and for the 4th attempt I used msconfig to disable everything non-windows related from running at startup, unplugged my NAS, my external USB Drive and by USB printer and tried again yesterday morning. By 10am it was stuck at 96%/69% just the same as the previous 3 attempts – but this time I left it like that right through from 10am… Read more »

Diafano
Diafano

My son downloaded Windows 10; got the black screen and cursor. Tried the task manager solution: no response; tried the multiple monitor solution: no response; tried switichig the computer to accessibility mode: no response. He is now trying to go back to the previous build, after booting in safe mode and the screen is stuck on the words “restarting”. We need a solution that is not too complex as we are not computer experts. Not sure if we should shut down or wait. He is so sorry that he took Windows 10.

Wendy
Wendy

I’m stuck on Preparing for installation with a brand new computer running 8.1
It’s very annoying!!

Kelowna77
Kelowna77

Mine is stuck at 96% with configuring settings and 85%. It’s been there for like an hour. Last night it got stuck at 86% but instead of being patient enough to just let it go for a while I restarted it reverted back to 8.1 so I’m just leaving and hoping that it will actually finish installing

Charles Craig Davis
Charles Craig Davis

FOR ANYONE THAT IS HAVING THE BLACK SCREEN I HAVE A SOLUTION. I followed some instructions on a website and on my third attempt I was successful. Basically uninstall antivirus…do a clean boot and disconnect the internet and it worked. Message me for detail if needed. Good luck!

CaptainTurk
CaptainTurk

I had a very smooth Windows 10 transition from a previously installed 8.1 on a Lenovo laptop. Completed in under an hour. Some websites don’t support the Windows 10 IE like dish anywhere and slingbox, but sling eventually let me on. Having some issues with Bluetooth too. Haven’t tired WiDi yet so hoping that works!

Jake Hobart

Stuck at 15%. It was downloading its updates at over 1mb/sec and then just suddenly stopped and network traffic went to nothing. Been sitting on 15% for an hour so far…….

Trish
Trish

Stuck on 82% and I’ve tried everything I have read. I’ve failed to upgrade about 5 times now. This is the worst upgrade process I’ve ever encountered. Even the Vista to 7 upgrade went smoothly.

raeine
raeine

My laptop has been on “keep PC on until update is done preparing to install updates 1 of 8” for 6-8hours and hasn’t move an inch. Can anyone help me? :/ I’m afraid it might get broken…

Ca3naki
Ca3naki

I am stuck for about four hours in restarting. Should I shut down the computer?

Justin
Justin

mine gets to about 91 or 93% then black screens and i restart and it restores to windows 7

Nicholas King
Nicholas King

ive been at the library for 6 hours now the first hour was the downloading process and the other 5 is being stuck at “preparing for installation….” and its moved 1/3 the way any one got ideas

Gavin
Gavin

Im stuck om the welcome back screen with no working next button like Aaron

Neil Kirkpatrick
Neil Kirkpatrick

started the upgrade last night and getup to a black screen.. reset the pc to and still getting a blackscreen looked at restoring it back to 8.1 with no luck.

Raniel Miranda
Raniel Miranda

I also got stuck in “preparing for installation….” I don’t know what to do. Should I restart my laptop? Or is it a bad idea?

ajaykumarmeher
ajaykumarmeher

Like any other Microsoft Product this Upgrade process seems to be too buggy. A typical Microsoft style of development. Time to go for MAC.

TechSavvyJaz

For me its stuck at preparing installation its been like that for the last two or more hours

Tushar Sharma
Tushar Sharma

I thought installation was finished when I got ‘Welcome Tushar’ message, and now it’s been stuck at a blue screen with spinning dots for 1.5 hours. Should I reboot?

josh
josh

Can someone help me please my download is stuck on preparing for installation on the w on downloading.

MP
MP

I tried twice and got stuck on 96% and 93% of the third step.

Aaron Reid
Aaron Reid

Im stuck at the hi welcome back screen and it won’t log in to finish the install!

Aakash Ramaswamy
Aakash Ramaswamy

Windows 10 has been downloaded for me with no issues but it is stuck at ”Preparing to install”. This is a huge disappointment

sorcierinfernal
sorcierinfernal

Stuck at 92% and 69% of the third step. Awesome!

Vipin Kumar
Vipin Kumar

I’ve been stuck on “Preparing for the upgrade” for about 7 hours, please help.

eee32
eee32

Stuck on preparing for installation too.

PlayMe
PlayMe

Stuck on preparing for installation pls help

pli312fr
pli312fr

Stuck at 97% when installing for 2 hours now and exactly the same issue yesterday (stuck at 97)
Any idea?

Patrick Thomas
Patrick Thomas

Hmm at first I thought it was stuck between the O and A of Download, but now it is halfway though the A, its moving… but slowly.

UPDATE: 2 minutes latter its now on the D.

Brenda Jett Rogers
Brenda Jett Rogers

Same here. Stuck on 65%

Binární Opce

My upgrade did not stuck, but at a certain point it stopped and reverted back to Windows 8.1 because of a “migration data error” :((( Fail.

savinjanin
savinjanin

Stuck on preparing tor upgrade. unbelievable!!!!

Anuj Khare
Anuj Khare

Upgraded from Win 8.1 on HP DV6 laptop to Win 10. No issues in downloading and installing although it took a long time to finish. The system boots up properly and even shows the login pictures and button. On Sign In it ends up at a blank/black screen with mouse pointer working. I can see the HDD on, so It seems all is alright except the blank screen. Win+R and other keys do not seem to do anything. Tried restarting many times but came to the same effect. On hitting Ctrl+Alt+Del, it brings up choices. Clicked on task manager but… Read more »

Dheeraj Kashyap
Dheeraj Kashyap

stuck between the O and A on preparing for installation for about an 2-3hours now wtf

firestorm
firestorm

Guys, if you have finished the upgrade but only get a black screen of death with a white cursor and even safe mode won’t help, then there is a way to restore! You have to, from the lock screen or Ctrl Alt Del screen, click the Power menu, hold SHIFT and click restart. This will open up the blue menu. Go to advanced settings, > advanced start up settings. Then the computer will reboot with a blue menu with advanced startup settings. You have to press F10 for more options, then “1” for recovery options. Then the PC will reboot… Read more »

Saran Tanpituckpong
Saran Tanpituckpong

Stuck on “Preparing for installation” wtf

me
me

Mine seems to be stuck at 59% ugh

smb3master
smb3master

I’m having the black screen issue on my HP Pavilion 17 laptop.
Has anyone solved this issue? It has an AMD APU if that matters.

Jonathan Elias
Jonathan Elias

Please help if possible. My alienware x51 is stuck at the black screen. I can only see the cursor, it’s been like that for hours, I already tried restarting it, unplugging it, etc, and it just goes back to the black screen. At this point I just want my computer to work again with windows 8. Forget this windows 10 thing.

Charles Craig Davis
Charles Craig Davis

In this article it explains to update INVIDIA drivers. Can anyone explain what this means? And if and which I should install?

Charles Craig Davis
Charles Craig Davis

An update on trying to upgrade my win 7 pc. It failed when getting to 91% and screen went black..no cursor. After finally restoring win 7 I got am error message saying installation failed during the migrate data phase during the second boot.

Eric Ramirez
Eric Ramirez

My windows 8.1 computer is stuck on “getting updates” yet my wife’s windows 7 computer updated without a problem. My windows 8.1 computer had some updates that would refuse to install before this windows 10 update so I’m assuming that’s what causing the issue.

ShawnB
ShawnB

My Alienware X51 got stuck on the black screen after saying it was about 30 percent installed via the Windows icon. I did a hard reset and it restored Windows 8.1. I went back and checked my Windows Updates and had a slew of them, two of which were video card related, one was for the Intel video chip and the other was for the nVidia GPU. Windows Updates wanted to install them all at once. I only did the ones related to Windows 8.1 and still the nVidia GPU driver wanted to stick for a bit on the black… Read more »

Yi Ling
Yi Ling

Stuck at 91% about 45minutes…..

Mike Wymbs
Mike Wymbs

CHANGE TO THE OTHER HDMI PORT ON THE PC For anyone having this problem with black screen who recently updated to Windows10 .. (I found a fix for people with gpu’s) Not sure if this works for people who don’t have gpu! If you have a gpu unplug the Hdmi from the gpu Hdmi slot and plug it into UR integrated graphic on the motherboard. This would fix every thing until they fix the gpu problem. THIS ERROR U ARE GETING IS A VIDEO/gpu ERROR, (NOT) the black screen of death. Do not restore UR computer because u will lose… Read more »

Franz Monillas
Franz Monillas

PC hangs while in the installation process. Downloaded Windows 10 twice yesterday btw, and now I got a blank screen with unmovable mouse pointer. Restarted it and now I’m back to Win8.1. Now it’s downloading Win10 again. Dafuq is thiiiiissssssss.

Patrick Springer
Patrick Springer

I’ve been stuck on “Preparing for the upgrade” for about 2 hours now.

Charles Craig Davis
Charles Craig Davis

Stuck on a blank/black screen…no cursor or anything. I was at 91% if the upgrade on the last of the three processes. It went black and has done nothing for 45min. Wtf ks going on here? I’m just going to leave it be.

Lodhi
Lodhi

Stuck on blank screen

triynko
triynko

THAT’S WHY IT’S FREE!!! Mine is stuck at Preparing for Upgrade. No progress, just a green bar zooming across from left to right endlessly. Been that way since early this morning (it’ 8:30pm now).

p-rnetanon
p-rnetanon

Stuck at 26%. Upgrade from Windows 7.

Anon
Anon

black screen with cursor after login, rebooted several times
tried RDP as well
the windows security screen works, opening task manager doesn’t appear to do anything
and it’s exactly the same in safe mode

Sillypie
Sillypie

Black screen with white cursor… force restarted many times and no use… What am I to do? Cant safe mode it either… Is this going to be fixed/finished updating itself when the servers are stable? Or do I have to call someone 🙁

joe
joe

I get just a black screen with no cursor or anything after rebooting. its just black. last two times i hit power cuz i was annoyed it rolled back to 8.1 whats going on

Atef Kouiri
Atef Kouiri

Stuck at preparing for installation.. I don t think this is a Microsoft’s server issue since the downloading is already finished

☢ Nevada Smith ☢
☢ Nevada Smith ☢

Have gone through the download process twice. Both times stops at Downloading Windows 10 Preparing for Installation. Stuck both times with the progress bar just below the “l” & “o” in Downloading.

tim higgins
tim higgins

Just stuck at preparing for installation for about an hour now. 😭😭😭😭😭😭😭

Amber
Amber

The Win 10 updated *almost* without headache on my 2 year old HP laptop. My husband’s brand new AlienWare desktop is another matter. His is stuck on the Black Screen of Death no matter how many times I’ve rebooted his computer. 🙁

Shaheriar Malik
Shaheriar Malik

The update was installing and at 91% it restarted and now it’s a black blank screen

Brandon
Brandon

I was running 8.1 on my rog g20aj and was updating to 10. When I came back to it, it was just a black screen with my cursor showing. I tried shutting down which wasn’t working, so I held the shutdown button, started it back up AND still it had the same screen. I’m currently on my tablet and hoping for help.

Tom
Tom

Stuck at preparing to install

Herve_S1994
Herve_S1994

that’s why I rserved mine from early and upgraded it way early in the morning in uk gmt 7 am

Force Windows 10 update explained

Download Windows 10 NVIDIA 353.62 and 341.74 drivers