While Virgin Media is usually known for offering a stellar and speedy service in the UK, it looks like many consumers are complaining that their Virgin Media WiFi is down. We have evidence to suggest that this happening to many users at the moment, with Virgin Media already working to solve the issues.
If you are a Virgin Media customer at the moment, there is a chance that you may have been experiencing poor Virgin Media connection speeds, or in some cases frequent disconnects.
This has been happening to several consumers throughout the day, with many taking to social media to fight their cause and find out just how widespread the Virgin Media problems are.
Is anyone else's virgin media internet down?
— Jed.. (@jed_ellis) February 27, 2014
It appears that the issues are affecting consumers in various ways and are dependant on where you live. As one user tells us below, his entire Virgin Media service has been down for over a week which is obviously a more severe problem.
@virginmedia the broadband in L181DY area has been down for over a week, what is going on?!?
— T (@TimBWDLY) February 27, 2014
Another customer has gone on Twitter to complain that his Tivo service, as well as Virgin Media WiFi service is down at the same time – so it’s fair to say that we do appear to have a Virgin Media outage on our hands.
What's happened to my @virginmedia tivobox/wifi in Epping? All systems down ðŸ‘Ž hope it gets fixed !
— Philip Charles Ovel (@PhilipOvel) February 27, 2014
The good news is that Virgin Media’s customer service is already working through the problems. Unlike other ISPs, we can see that Virgin’s team are replying to most messages on Twitter working to find a solution, which is pleasing to see.
As we look to find out how severe this problem is today, get in touch with us if you are a Virgin Media customer. Let us know where you are and if you can currently access your Virgin Media service.