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Surface Book sleep of death solution is not a fix

When there is an issue with an Apple device the Internet goes crazy and the haters out there do jump on the bandwagon to tell other’s just how they feel. However, more often than not when Apple does have an issue it is usually fixed sooner rather than later – although there are occasions when the issue goes on for longer than users want, and Windows users do like to remind their counterparts of the fact. It’s for this very reason why OS X users have been teasing Windows users about the ongoing Surface Book sleep of death issue, which is also known as the Surface sleep crash problem.

The concern here is that some people have paid a few thousand dollars for their Surface Book, yet there is still no permanent sleep of death solution. Ok, we know that some people offer some sort of solution, although this is by far a fix.

Do you really want to know the funny thing, most users say that those suffering the issue should stop moaning and just turn their Surface Book off completely rather than close the lid and put it to sleep. This is all very well, but it is not only time consuming, but also a huge issue if you are in the middle of work and want to keep items open so you can go back at a later time to carry on where you had left off.

Surface Book update needed

For those of you that have not come across the problem, it usually happens after a few hours or more after putting the Surface Book into sleep, as more often than not, the laptop will not wake up. This means that you then have to start your Surface Book back up from an unplanned shutdown.

Some owners with the problem have even allowed technicians with full remote access to their machines to make some setting changes and carry out updates, yet the problem is very rarely fixed.

Owners have already tried to get a refund because the laptop does not work how it should, but a full refund is only possibly in the first 30 days, so most owners are being told they are unable to get their money back. It’s certainly a kick in the teeth and even more so knowing that Microsoft have yet to come up with an answer as to why the sleep of death keeps happening.

With this being more like a OS bug, we have to wonder if the Windows 10 Anniversary Update will resolve the issue once released next month?

Written by Peter Chubb

Peter has been writing on Product-Reviews since 2007 and in that time much has changed for him, like his hair having more grey than brown now. He loves gadgets and cars, and gets excited when big events come up, such as CES and the big auto shows.

Contact Peter Chubb: peter@product-reviews.net

He started out working in a factory and dreamed of the day when he could become his own boss; That happened back in 2002 and he has never looked back since. Things have changed so much on the Internet in that time, but he has adapted well.

Contact Peter Chubb: peter@product-reviews.net

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AudiobuysoundilikecakeAnil Kumar MotupalliDave Recent comment authors
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ilikecake
ilikecake

One can usually expect the typical childish Apple vs. Microsoft nonsense to go on in the comment sections of articles like these, but every once in a while some idiot actually makes an entire article of it, like this one.

Anil Kumar Motupalli
Anil Kumar Motupalli

I use a SP4 and there is no sleep issue after fix.

Dave
Dave

no sure what you expect from such a poorly designed product from this company,
people that used any Microsoft products in the past do not buy from this company, the reminder will probably not care about defects, plus surface market share is so low …

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