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Sony aims to fix Welcome Back Package problems asap

We have some good news and some bad news to share with you now, as although many of you may have thought that Sony’s Welcome Back Package had already expired, we can tell you that it’s still available to redeem on the PlayStation Store.

However, while the Welcome Back Package is still available, it comes along with some bad news that some users with a paid for PlayStation Plus subscription are having problems accessing their content for this month as part of the most recent update to the PlayStation Store.

If you do have a PSN+ account and pay for it, you’ll see that you can’t access the content available as part of this month, content which includes the likes of PSN games Supersonic Acrobatic Rocket-Powered Battle-Cars, Golden Axe and also a PS1 classic game in Legacy of Kain amongst other minor additions.

The only pleasing thing about this, is the fact that Sony are already aware of this issue, and are working on a fix asap to ensure that PSN+ members can access all the content like standard members. Unfortunately though, there hasn’t been a specific reason from Sony as to why the problem is occurring in the first place.

James Thorpe over at the PlayStation Blog has written a brief update, informing users that a fix is coming soon, as a portion of his statement reads below:

”Currently, the Welcome Back offer is not expiring and so those that have purchased a full Plus membership are not able to access the full Plus content. We are working on this problem now as a matter of priority and expect customers to see this fixed over the next few days.”

So with any luck, the problems will be fixed within a matter of days if Sony’s indication is anything to go by. On a side note, we think it’s great that gamers can still access the Welcome Back Package as we’re sure there are many gamers who still haven’t redeemed their free PS3 and PSP games, let alone the 30-day PSN+ offer.

The majority of you have though, and a recent poll we run concluded that inFAMOUS and Dead Nation were the two most popular choices out of the five games that Sony were offering as part of the free PS3 games package. We admit that this months PSN+ updates are not the most desirable, but it’s still pretty frustrating if those who have actually paid money cannot access the content properly.

If you have been having problems using the PlayStation Store recently, leave us a comment below with your experiences. Is everything back to normal for you or not?

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Written by Alan Ng

Alan has been working for Product-Reviews since 2009 and became the Editor-in-chief in 2014. He has a passion for technology, the latest mobile phones and gadgets, and the gaming industry. Alan is a graduate of Canterbury Christ Church University and completed a B.A in Commercial Music in 2008. While expressing a keen interest in all areas that PR cover, you'll usually find Alan in the gaming section, where he'll be keeping enthusiasts up to date on all the latest news and reviews for consoles and PC.

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