Samsung Smart Hub down with TV reboot problems

It looks like Samsung are currently having problems as we can see that the Samsung Smart Hub service is down on April 12 with hundreds of users complaining that they can’t log in to it.

The big problem that we can see is that the Smart Hub issues are actually causing Samsung TVs to turn off and reboot automatically, which is obviously something that Samsung needs to fix as a priority.

As far as we’re aware, this is not happening to every user right now. We’ve just tested the Samsung UE43J5500 43-inch model in the UK and can confirm that the Smart Hub service is still up and running with no cycles found.


However, others are clearly having problems elsewhere in Europe so we’ll try to identify if certain models are affected specifically.

In the meantime, give us your status below. Have you been having problems with Samsung Smart Hub not working on April 12, 2016?

We’ll update this article if we get an official statement from Samsung.

Update: We have a temporary fix for you until Samsung wake up and sort out the problems indefinitely. You can try to unplug the ethernet cable connected to your TV, restart your internet and then try again – same for those on a wireless connection.

Let us know if this method worked for you.

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Written by Alan Ng

Alan has been working for Product-Reviews since 2009 and became the Editor-in-chief in 2014. He has a passion for technology, the latest mobile phones and gadgets, and the gaming industry. Alan is a graduate of Canterbury Christ Church University and completed a B.A in Commercial Music in 2008. While expressing a keen interest in all areas that PR cover, you'll usually find Alan in the gaming section, where he'll be keeping enthusiasts up to date on all the latest news and reviews for consoles and PC.

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