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Samsung Smart Hub down, DNS fix for problems

Samsung Smart Hub is down today in both the UK and USA, although there is a DNS fix for these problems being offered by the official Samsung Support channel on Twitter. Reports about this Samsung Smart Hub outage first came to Product Reviews late on April 19 in the UK, or late afternoon across most of the United States.

One of our readers said, “My Samsung Smart TV and Blu-ray player are not that smart anymore, as I cannot use either when Samsung’s network is down”. Another added, “I have contacted support and what annoys me the most is being told to update firmware, or reset everything, but what Samsung need to do is admit it’s down and they’re fixing it”.

Samsung-Smart-Hub-down-april-19

Are you having problems with the Samsung Smart Hub and if so, is it totally down for you today? You can see a tweet below that features one user explaining a system outage on Samsung’s end has rendered the Hub useless, but support are asking them to change the DNS server to 4.2.2.1.

samsung-smart-hub-dns-server-fix

Again, if you have tried the DNS change let us know if this worked and of course when you see Samsung Smart Hub come back up.

Written by Daniel Chubb

Daniel is the CEO of Dansway Communications LTD and founder of product-reviews.net; a top blog dedicated to breaking tech news, hands-on reviews and delivers real solutions to everyday consumer electronics hang-ups.

Daniel now spends his time keeping an eye on the latest technology and business trends. Also developing other blogs/news sites in the entertainment and business industries.

Contact Daniel Chubb: daniel@product-reviews.net

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stealthbearwhitewoodsMIGreggShackrockMichael Kenward Recent comment authors
stealthbear
stealthbear

Samsung Smarthub back up in UK – No DNS changes needed… was down for 20 hours …

whitewoods
whitewoods

We have an older Samsung plasma (not a Smart Tv) and we are having the same problem. Have talked with CenturyLink and DirecTv and they are of no help. Any suggestions?

MIGregg
MIGregg

Is everyone back up and running? I’m still down and getting really frustrated. I’ve probably changed so many settings now that I will never get things back to where they were or are supposed to be. Didn’t find this site until it was too late.

Shackrock
Shackrock

DNS fix doesn’t work for most, including me. USA, been down for almost a day now.

Steffen
Steffen

What I find disturbing is that I cannot access content on my LAN when Samsung’s servers are down. Why do Samsung care if I view local content ?

John
John

Nothing working for me yet. DNS change enabled connection to network, but when I open apps or web browser it shows network error code 0-12

smiley
smiley

This worked for me!

Dhawal
Dhawal

It was not working an hour back. I called samsung no-one responsded. It seems they were receiving a lot of calls.

I just tried it is now working with same DNS in MN.

rbsteink
rbsteink

ditto !

asdf
asdf

208.x.x.x worked in smashville

Mike
Mike

Mine is working now, I didn’t have to put any code I just tried to connect to the Internet and it’s now working..

M Kim Shep
M Kim Shep

Down in MI too..DNS 4.2.2.1 did not work…need to change to open DNS which is 208.67.222.222….back up and running!!

Terskac
Terskac

How do you enter this DNS? In my router? I can’t find a DNS setting in the TV software.

becca128
becca128

4.2.2.1 worked here. Netflix up and running.

Nathaniel Coffman
Nathaniel Coffman

I changed the DNS to both below and got online but won’t let me download any apps so I am still stuck

Tigan Mandrie
Tigan Mandrie

ALERT: 208.67.222.222 is PYONGYANG NORTH KOREA !!!!!

Nathaniel Coffman
Nathaniel Coffman

I am online but can’t re download any apps since I reset the hub

Harvey
Harvey

After hours of troubleshooting entered this DNS and connected to Netflix immediately. Thanks everyone!

Adam
Adam

208.67.222.222 worked for me but 4.2.2.1 did not. Spent a good 2 hours trying to figure out what was going on myself before I found this site about the outage (try resetting my router and few other things locally before thinking it might be on Samsung’s end).

Noel
Noel

4.2.2.1 just worked for me 18:40 CST

Kevin
Kevin

1940 Atlantic Standard Time – April 19, 2015

4.2.2.1 did NOT work.
208.67.222.222 established a connection.
Clicked on Netflix — and after an unusually long pause, it launched.

Jenn
Jenn

208.67.222.222 worked for me as well

Alyson Gullette
Alyson Gullette

Worked for me to!! Thanks!

anna22
anna22

4.2.2.1 worked for me!

Christine
Christine

4.2.2.1 ‘works’ according to Network Settings (“your wireless network and Internet connection are setup and ready to use”), but then when I try to run one of the apps it says that I’m not connected. Very confusing.

mike
mike

208.67.222.222 worked for me as well. Samsung really should make an announcement about this.

matt
matt

208.67.222.222 worked for me. thanks

Linda
Linda

4.2.2.1 didn’t work for me but 208.67.222.222 did!

the_grim

This solution worked for me.

Phelzier
Phelzier

After rebooting router, switch, and TV it turns out there’s a problem with Smart Hub. Was able to do a firmware update over the internet but no Smart hub. Just changed DNS to 4.2.2.1 and everything works for me

Nancy B
Nancy B

Just purchased a Samsung smart tv today…. came home to this steaming pile of fun… the fix DNS did not work for me.

beefbuns
beefbuns

This has happened to me before. I keep thinking its something on my end, but it’s not, it’s those stupid Samsung servers. But they don’t explain that in your tv, it just says “cannot connect to the internet”. What a joke!

lee
lee

4.2.2.1 work after a couple of resets

John Masters
John Masters

I was on hold for 45 mins for on-line chat support, while also holding for phone support (an hour). Both report the outage. Phone support offered the DNS change. An escalation also offered 8.8.8.8 and 8.8.8.1, but neither of those gave me access. Don’t forget, you can screen mirror from your phone, or your tablet. That’s what we’ll be doing. As I explained to the Exec Escalation person, if you’re going to route MY traffic through your servers, then you have to keep your servers up…have you ever heard of a backup site? Not much of an answer, other than… Read more »

Joel
Joel

I guess there’s no ETA on smart hub coming back up?

Ben
Ben

I hear the Samsung Smart Hub is down globally, so it looks like no Netflix tonight.

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