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PSN sign in problems fixed by DNS

The amount of people having problems with the PlayStation Network sign in this weekend is evident, but those of you thinking this issue is Sony’s problem are mistaken. We noticed Sony had PSN sign in problems just yesterday after confirmation arrived, but later we received an update explaining the issues were related to ISP’s like TWC.

There’s an easy fix revealed in the video below for PS3 users and you only need to find the DNS setting page on your PS4 as well. If you can’t sign in to PSN and think the online service is down, then watch the video and change your DNS settings or use the Google Public DNS addresses.

Once you’ve made this change you should be able to sign-in to PSN again after a reboot of your PS3 or PS4. The problem lies with the fact that DNS information takes a little time to get to most people, in most cases up to 48 hours, so without this update you will be receiving issues signing into PlayStation Network.


Don’t ask us what changed at PSN to give people problems signing in, but the fact is something happened with TWC and now a DNS update is taking time to reach people at this ISP thanks to a long TTL (Time To Live).

Have you been able to sign in to PSN on PS4 or PS3 after changing DNS settings? If things are still not working, then share a comment below along with the ISP you are with to see if there’s a pattern. We’ve only seen people with Time Warner Internet having issues at this time.

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Written by Daniel Chubb

Daniel is the CEO of Dansway Communications LTD and founder of; a top blog dedicated to breaking tech news, hands-on reviews and delivers real solutions to everyday consumer electronics hang-ups.

Daniel now spends his time keeping an eye on the latest technology and business trends. Also developing other blogs/news sites in the entertainment and business industries.

Contact Daniel Chubb: [email protected]

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