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PS3 Welcome Back Package displays PSN error messages and problems

PSN users are almost at peace with Sony once again, after the company finally released the Welcome Back Package for users in Europe and North America. However, due to overwhelming strain on the PSN servers, most of you are having problems getting the stuff.

This isn’t a major problem though, as you can imagine that millions and millions of PS3 users are all logging on to the Store at the same time to get their free stuff, so problems are bound to arise.

So far, the problems we see are constant error messages, either when clicking on a particular section of the Store, or when waiting for content to load up after you’ve pressed it. Error codes include ”80710D36” and messages such as ‘content cannot be loaded at the time’.

Sony has already updated their message on the PS Blog to state that the error messages are due to heavy traffic. Just keep trying and eventually you should be able to navigate through the store as normal. You also may be experiencing extremely long download times when you manage to get to that stage of the Welcome Pack. Our inFAMOUS download required a 1000+ minute plus download the last time we looked at it – is yours quicker?

On a side note, there still doesn’t appear to be any official word from Sony for those of you who are still having problems changing PSN passwords via Sony’s email. Click here to read our previous report on that.

How is the PlayStation Network for you at the moment? Are you getting constant error messages all the time, or are you able to download your free games with no problems?

Written by Alan Ng

Alan has been working for Product-Reviews since 2009 and became the Editor-in-chief in 2014. He has a passion for technology, the latest mobile phones and gadgets, and the gaming industry. Alan is a graduate of Canterbury Christ Church University and completed a B.A in Commercial Music in 2008. While expressing a keen interest in all areas that PR cover, you'll usually find Alan in the gaming section, where he'll be keeping enthusiasts up to date on all the latest news and reviews for consoles and PC.

Contact Alan Ng: alan@product-reviews.net

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jeff gatesAnthony ColemanLeonardo CardonaPeterzozo50003 Recent comment authors
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jeff gates
jeff gates

I have tried to recieve my games, but they are in the Transaction file, instead of actually downloading. But it recognizes my Free Playstation plus. HOPEFULLY they can get everything back up and running like normal, but for now, i guess we’ll just wait.

zozo50003
zozo50003

The games have completetly disappeared from the store!!! When I click the “Welcome Back” message upon the stores home screen, it directs me to another screen where it says welcome back on the left-hand side, along with a screen with game names on and ps plus bar at the bottom. On the right, there are the squares where the games used to be, however now, they are not there!!! No idea why, anyone else had this problem?

Every time I have tried to download the games there has been an error message, now this…the mystery of the disappearing store content!!!!! Grrrrrrr

Ian Thomas

i have 3 acounts and get the 6 games hahahahahahaha

Bas van den Heuvel

It said that I have downloaded Infamous however I did NOT get any game …. 🙁
now I tried to get to the welcome back content again and I was unable to look at it!!! I am so disappointed!!!

Anonymous
Anonymous

I have now downloaded my 2 free games (LBP & Infamous).

I also want to buy Dead Nation. I went onto the store today to get it, but it has COMPLETELY DISSAPEARED! I can’t find it anywhere – even using the search option brings up everything for Dead Nation – Themes, Trailers accept for the actual game itself.

Is anybody else having similar problems?

Anonymous
Anonymous

I have now downloaded my 2 free games (LBP & Infamous).

I also want to buy Dead Nation. I went onto the store today to get it, but it has COMPLETELY DISSAPEARED! I can’t find it anywhere – even using the search option brings up everything for Dead Nation – Themes, Trailers accept for the actual game itself.

Is anybody else having similar problems?

Conner Copilot McRoberts

I went to the welcome back free ps3 game while the error message was up and went to the free ps3 game part and hit get now, then it disappeared and there was no sign of anything telling me that I could get a free game.

Conner Copilot McRoberts

I went to the welcome back free ps3 game while the error message was up and went to the free ps3 game part and hit get now, then it disappeared and there was no sign of anything telling me that I could get a free game.

grunkia kim
grunkia kim

luckily I did you have to restart to get access to the PS store.

gabriel altarac
gabriel altarac

i found a way around it!!!! so you go to account management. then transaction management, then go to  services list. once in there, choose the option of “SCEA Promotions”. from there you will be able to re-download the games. let me know if it works for you!!!

Anonymous
Anonymous

i’m downloading infamous atm, but i can’t find the other games… they disappeared and now i got that ps+ thing, but i don’t need that, i want wipeout HD fury

i got an other account too, and first i saw the games, but then i closed the store because i kept getting errors, and now the games are away there too! 🙁

anyone got some idea’s?

Anonymous
Anonymous

i’m downloading infamous atm, but i can’t find the other games… they disappeared and now i got that ps+ thing, but i don’t need that, i want wipeout HD fury

i got an other account too, and first i saw the games, but then i closed the store because i kept getting errors, and now the games are away there too! 🙁

anyone got some idea’s?

Anonymous
Anonymous

i’m downloading infamous atm, but i can’t find the other games… they disappeared and now i got that ps+ thing, but i don’t need that, i want wipeout HD fury

i got an other account too, and first i saw the games, but then i closed the store because i kept getting errors, and now the games are away there too! 🙁

anyone got some idea’s?

Anonymous
Anonymous

i’m downloading infamous atm, but i can’t find the other games… they disappeared and now i got that ps+ thing, but i don’t need that, i want wipeout HD fury

i got an other account too, and first i saw the games, but then i closed the store because i kept getting errors, and now the games are away there too! 🙁

anyone got some idea’s?

Anonymous
Anonymous

i downloaded infamous but i can’t find any of the other games anymore, only that ps plus was there. so i clicked it and now i got that… but i want wipeout HD fury 🙁

Matt Worthington

I downloaded Little Big Planet, and exited the playstation store, but now I can’t get back to the list of free games to download Infamous..
Any ideas for what to do?
Also if I log on as another user will it mean I can use it?

Tom J Kelly

I looked at it the other day but did not download the games at the time.  Now I go on there and the PlayStation Plus thing is the only option in welcome back menu.  Does anyone else have this problem?

John Matthew

I seen they offered free games and free movies the games i got but the movies i had trouble getting they said the 3 they showed was free but yet they still tried charging me for them so i didnt get them

Johnny K.

I had little issues getting the games (which I already own so I will sell my boxed copies) but when I went to download the Home stuff it was a nightmare of errors.  Also, when I tried to rent the free welcome back rental movies I found out that my old PS3 which died a few months ago was still “activated” and for some reason I have no trouble downloading games but when it comes to movies forget that.  So how am I supposed to deactivate a console that is dead?  

ToddNS

I’m getting the errors but I back out and go back in a few times and it’s ok.  The thing is now that there are only PSP games listed there as being free in the Welcome Back.  The PS3 games are gone? they were there yesterday but I coudln’t get to them no matter how many times I tried b/c of the errors.  And now today only PSP games…weird.  I would have liked to have gotten my 2 free games.  🙁

Adam Hardix

It’s mostly working, with the error messages popping up about every
other click. Download time for inFAMOUS is currently showing just over
300 minutes after about 30 minutes of downloading.

Dan Cubit
Dan Cubit

Same problem.  Clicked Playstation Plus then my 2 free games disappeared.  I then went to “Account Management” and it said I had downloaded “Game 1” and “Game 2”.  This is frustrating…I downloaded nothing.

Anonymous
Anonymous

I have the same problem as the last guy.Store came up last night and let me gain access to playstation pluss but the error code came up after I chse my two games and instead of downloading them it has removed even the possibility of me attempting to try again.Thank PSN foryour fantastic welcome back package I’m about to buy an Xbox.

Anonymous
Anonymous

Rayomnd, Marco at least you can see your free games on the welcome back pack alls i can see is psplus my free games have vanished totally they were there last night but now they nowhere to be found lol (not funny really)

dfbg svsdf
dfbg svsdf

i downloaded lbp and infamous, and i was very surprised, the download speed was more than 1MB/s!!
one of my fastest download 0_0
 

Raymond

I have tried to download my 2 games, but I got the error message.  I backed out and tried to download them again and the option to download them is not there anymore.  I want my free stuff…all I see is the PSP downloads and the new theme.

Raymond

I have tried to download my 2 games, but I got the error message.  I backed out and tried to download them again and the option to download them is not there anymore.  I want my free stuff…all I see is the PSP downloads and the new theme.

Raymond

I have tried to download my 2 games, but I got the error message.  I backed out and tried to download them again and the option to download them is not there anymore.  I want my free stuff…all I see is the PSP downloads and the new theme.

Marco Campos

No, the problem is not only with the download.
We understand that the severs are full, but when we manage to download the game the installation stops with and 8001038 error message. For PSPlus games and Welcome Back PS3 games.
Deleted them, downloaded again and installed… same error! 3 times now.
Why give them if they have errors?!
1 month with no service, information stolen and now this… I’m now, for the first time, a very UNHAPPY PS3 PSPlus costumer.

Jay Ar Maspat

I have successfully download Little Big Planet from the Playstation Store. However, when I tried to install the game, it got until 14% of the installation then BAAAM! Error popped from the screen saying that there was a problem from the downloaded file. I also downloaded Dead Nation but there were no issues there. Having all that said, is anybody out there experiencing the same thing with Little Big Planet?

Jay Ar Maspat

I have successfully download Little Big Planet from the Playstation Store. However, when I tried to install the game, it got until 14% of the installation then BAAAM! Error popped from the screen saying that there was a problem from the downloaded file. I also downloaded Dead Nation but there were no issues there. Having all that said, is anybody out there experiencing the same thing with Little Big Planet?

Ian Thomas

well if seleck the game and got error the store will not let u get it cause u select it aand it counts u already use it here hwat to do

go to your acount management select transacktion management and go to service list and u will see yur service seleceet scea and scea welcomeback pagage and u can choose the game what to download thats what i do
if u have the probelms in downloading it

Ian Thomas

just finishing download dead nation and its takes forever and now infamous this will take forever 7000 mb dead nation is only 1000 plus mb and it takes forevrer

Laura-Alice Jenkins

I need some urgent help i’ve managed to download my free ps3 games but i also want to download the ones on my psp but when i go into the store there is no welcome back banner except for on the video tab. Please tell me why this is happening? all i would like is the games? what do i need to do? please help.

Michael Chevalier

Got the error around 80 times, but got both of my games for my PSP, but it did take nearly 10 hours just to download both games

Hakan Ucar

i cant download me second game ? because its gone now why ?

Hakan Ucar

i cant download me second game ? because its gone now why ?

Freddy The Ferret
Freddy The Ferret

I Ran into about 100 Error messages but i got really pissed off because i knew everyone in the world was going to be like OH MAH GAWSH FREE GAMES*Download*
so i slipped through and got my 2 games
But since i lost my PSP Go while shifting house i cant download my 2 PSP Games

Freddy The Ferret
Freddy The Ferret

I Ran into about 100 Error messages but i got really pissed off because i knew everyone in the world was going to be like OH MAH GAWSH FREE GAMES*Download*
so i slipped through and got my 2 games
But since i lost my PSP Go while shifting house i cant download my 2 PSP Games

jo daniel

the free games wont show up on mine  they did yesterday for abit and now there gone 

Matthew Skidmore
Matthew Skidmore

Hi, I managed to start downloading one of my games, but when i went to download management the game was downloading twice, so when i got to service list it says free games remaining 0! Does this mean ive lost out on one of my games?

Matthew Skidmore
Matthew Skidmore

Hi, I managed to start downloading one of my games, but when i went to download management the game was downloading twice, so when i got to service list it says free games remaining 0! Does this mean ive lost out on one of my games?

John Silvester

I clicked on 3 free games bundle in welcome-back package and it said These are no items to be purchased at this time. And crashed. Had to reset my PS3 and then the bundle was no longer there! What do I do:?

Mark Tigglebits Feerick

I tried to get the welcome back package through the PSP. Im starting to wonder if this is possible as theres no window or banner in the store and i cant find any help on this

Chris Oxford
Chris Oxford

I went onto the PS store and downloaded my 2 free games (Ratchet & Clank: Quest for Booty and inFAMOUS). I successfully downloaded Ratchet & Clank but there was an error whilst downloading inFAMOUS and it just came up as ‘corrupted data’. It won’t let me access the Welcome Back part of the store to re-download it so I only ended up getting one game. How can I re-download inFAMOUS so it will actually work? So I emailed Sony, and they replied with this: In order to redeem the Welcome Back Pack you just need to follow these steps: 1.… Read more »

Ian Thomas

go to your acount management select transacktion management and go to service list and u will see yur service seleceet scea and sceaa welcomeback pagage 2 and u can choose the game what to download thats what i do
if u have the probelms in downloading it

Nic Shacklock

I clicked for my free games but now when I visit the store, if I dont get an error first, none of them are there and there’s no option to download them. I’ll keep trying every few hours but everything just times out.

Joseph Hoang

ok when i got the first game it was infamous nd when i tried to get the second one it didnt let me get it now it only say psp free games 

Anonymous
Anonymous

i try to get one of the free games then a error code comes up and when i go back there is no where to select another game its like they think i got the 2 free games can any one help me out with this problem please

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