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PS3 Update 3.30: List of Post Install Problems

Today seems to have been a frustrating day for some of you PS3 gamers out there, it all sounded so promising when Sony announced that the compulsory firmware update (version 3.30) would add stereoscopic 3D support along with a refined trophy system, however we have been hounded with reports of problems.

There seem to be four main problems which people are reporting only occurred after installing the update, the worst of the three is that the console becomes ‘bricked’ following the update, which basically means your PS3 has magically turned into nothing more than a glorified paperweight, the other three issues are bad, but not that bad.

The other problems fall into three categories, a lot of readers are complaining that the update has resulted in the PS3 no longer reading discs, other readers are reporting that wireless controllers no longer connect with the console, and finally a small minority of people suggest that there are sound-related issues.

Although it is not a post install problem we are hearing that some people cannot even successfully download this update, we would usually recommend downloading it to a memory stick, however given all of the reported problems we believe that it may be worth waiting until tomorrow perhaps, if you understand the risks check out this link.

Sony have not yet officially acknowledged the problems, therefore try to keep us posted with your problems and solutions, we will then do our best to keep you informed with the situation.

Written by Jamie Pert

Jamie has a background in computer repairs and maintenance along with network administration, he now enjoys utilizing the benefits of new technologies and enjoys writing about anything that brings new technology to the world.

He began writing for Product Reviews in mid 2009 and has since expanded his knowledge across a wide-base of devices, he is looking to get more hands-on experience with new devices to gain a better understanding of the latest and greatest technologies.

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Mikhail
Mikhail

I just fixed my net connection for PSN and every time i put a game in to play online it gives me sum irriating message that says new update software for the game is available. Then i choose not to download it then it refuses to connect. Do i have to install that crap for online?? coz like killzone 2 the upload is 350+ mb ant thats gonna waste my time and everything WTF. oh and my software is 3.55 Hope u can help me guys

sid
sid

My system Keeps ejecting my controllers
I can not sellect search on youtube
I can only veiw whats on the main youtube screen
actually could not sellect search with other sites as well
All problems started happening after upgrade a few days ago
I do not remember the upgrade number off hand

lewis
lewis

Anyone know what the deal is with the game version updates? To go online on black ops, fifa etc i have to do a version update as normal but it gets to about 14% and stops and says error code with some bull#### saying suggested actions anyone help?

Conmck93
Conmck93

ye i cant sign into psn network says my email or password is wrong when it clearly isnt

Lawrence Melton
Lawrence Melton

I had to download the update two weeks ago because I recently bought Uncharted 2. At first my games started freezing. After about a week of freezing, the error code 80010514 showed up, and now my BD won't even recognize any disc I put in. I listen to the ps3 and I can't even hear the disc spinning. Before all of this I was able to play games no problem It doesn't make sense!!!

cory
cory

ps3 freezes at 99% installation…cant even turn the system on…wont respond…thanks sony…3-4 weeks to be repaired…

Big_Davey
Big_Davey

Yeah Ps3 updates suck balls. They take away some of the controls like being able to turn off that damn message scroll at the top. And they impose new constrictive controls. I like how my Ps3 ran right out of the box. All these updates just suck. Now the want you to pay to repair a problem they caused. F**K SONY.. Think i'll be trading it in for an X360.

shit
shit

poop

Allen
Allen

mine 2 my ps3 is a 80 gb and when i was about 2 play mw2 it said 2 updated so i did nd wen i inserted the disc it wont read it so i tried a blueray movie (brand new..AVATAR) so it wouldnt show up so wen i called sony dey said dey havent received dat complaint dat i was da 1st 1 nd dat i needed 2 pay 130$ plus shipping! so it woulve been 170$ dats TOTAL BULLSHIT!

thisisrandom?
thisisrandom?

All i know is after this update i have a couple games that have the crappiest framrate now. oblivion was moving like 1 fps on a shivering isles quest, no joke. better just be temporary. sony is really starting to get annoying with this crap. i'm not replacing this p.o.s. if it dies

Tom
Tom

i connect to the PSN network for a short while…after that inet is gone again on my ps3 and it wont come back…only a reboot…Tried resetting modem etc etc but didnt work…THIS SUCKS!

Van
Van

Hello everybody I have had my playstation for a little over ther year. I keep it very clean and take care of it very well and always update plus I don’t use it so often. 2 days ago I was playing and decided take a break. When I come back to play it prompted to update for latest version. I updated as usual and everything went Ok and my playstation restarts the problem starts. It cannot read a game disc. I tried and tried and even tried several BD movies. Nothing works. Then I went online to search what was… Read more »

hazzmatt
hazzmatt

I pretty much only use my ps3 as a Blu-ray player. So, I popped in a BD the other night and a message pops up stating that I MUST perform an update in order to continue. I did the mandatory update, everything seemed OK, and I watched my movie. I usually just leave my ps3 powered up all the time, but for some reason I decided to shut it down before going to bed. When I went to turn it on the next night, I got nothing — black screen. On repeated power-ups I'll occasionally get a few pixels of… Read more »

Hawkeye
Hawkeye

Why is Sony taking too long to officially consider it a problem and come up with a solution? Obviously this isn't a joke if soooo many users are complaining of broken consoles. Please give atleast an update to fix it. (my console's problem are the controllers and network connections) Come on Sony!

Hay_den
Hay_den

I have a 60gb fat ps3. Ive had it for about 2 1/2 years and never any problems whatsoever. I installed the 3.30 mandatory update, restarted my ps3, and now it does not read any disc- ps3,dvd,cd,bluray,ps2 The cd logo in the top right keeps flashing but the disc never loads or shows up on the home menu. Tried to restore default settings, started it in safe mode, and even reformatted my hard drive, but none of these worked. I called sony (800-345-SONY) and all they said i could do is pay them $150 to have them a send me… Read more »

Djnorthsky
Djnorthsky

ok if anyone is still reading this post heres the deal.
1) for those whose systems can't read discs this is what I want you to do. If you put in a Disc (game or movie) and the clock up at the top left stops spinning like it has loaded but you don't see the emblem for the disc (what you click on to start it) then you need to reformat the harddrive. Only if the clock in the top right stops spinning as if it has loaded. It typically works.

Eddie
Eddie

Reading disc Issue – I purchased an 80G PS3 with Metal Gear Solid and experienced the disc read issue. The way I fixed it was as follows: I went into safe mode – Touch power button you hear 1 beep continue to hold 5 seconds 1 beep continue to hold 5 seconds powers down Touch power button you hear 1 beep continue to hold 5 seconds 1 beep continue to hold 5 second double beep and release power button. You will see several options. 1st I rebuilt the database and let it run its course. Followed the above process again… Read more »

Michael Lichnock
Michael Lichnock

I went an updated my PS3 console with the 3.30 update and now I can not play any game or watch either DVD or Blue ray movies, everything was working fine before the update, is there any one out there that can recommend a fix other than sending to sony and paying 150 dollars for. My machine worked fine prior to the update and I should not have to payt anything for the problem it has now

cuase ps3s suk
cuase ps3s suk

hahahaha hahahahahaha shame on u then for buying a ps3 i hope they explode

XBOX rules

matee
matee

In my case, after installing the firmware update, everything was fine. Until I found out I can't sign in to the network. After which more problems came in, like unrecognizable external hardrive and wireless controllers. I hope sony fixes this ASAP. This is getting frustrating.

Chris Granton
Chris Granton

Sound occasionally goes off since this last update when playing GTA Episodes Of Liberty City but most annoying problem now is when I come to install game updates. It will take several attempts installing some of them sometimes as I'm forever getting the error code and message 'an error occured during the install operation' (80029564) I've rang Sony several times to try and find a solution and have even reformatted my entire hard drive. I'm now convinced this is a firmware issue!

Alex
Alex

Mine cannot read discs anymore. Sony UK Customer Support were extremely well prepared when I called reading off statistics about how many machines had been updated and were fine, they know there are problems. They've asked me to pay £130 but I'm just email the CEO as I have no intention of paying a penny for their c**k up. It would be lovely to see that admit the mistakes but I don't think it will happen. I've contacted BBC Watchdog as well and hope if enough people do they will run a story. I hate Sony.

Alex
Alex

Mine cannot read discs anymore. Sony UK Customer Support were extremely well prepared when I called reading off statistics about how many machines had been updated and were fine, they know there are problems. They've asked me to pay £130 but I'm just email the CEO as I have no intention of paying a penny for their c**k up. It would be lovely to see that admit the mistakes but I don't think it will happen. I've contacted BBC Watchdog as well and hope if enough people do they will run a story. I hate Sony.

jack
jack

Alright I have the 160 gig and whenever I turn mine on I hear three beeps and my game doesn’t show up when it turns on. So I take out mw2 put it back in and it automaticaly starts. The game doesn’t load though its a blank gray screen ahhhh I’m soo mad I’m a level 69 to and I was just about to prestige

Harry
Harry

Cannot read disks since the 3.30 which was a mission to download and only did it under sony instructions. Very disappointed, considering crossing the bridge to Mr Gates.

Brian
Brian

Mine updated fine and worked for several days. Then it froze on playing a blu-ray disk. Now it wont read any discs. Have done all the reformatting tricks to no avail.

JofaceM
JofaceM

My HEAVY RAIN game just completely restarted. All progress lost. And it killed my dog.

DannyChaoss
DannyChaoss

No issues for me. I’m running one of the new 250GB slims.

Sam
Sam

Random game crashes. Certain games that require a game update are not listed on trophy collection. Also, no trophies can be acquired in those games.

Example: Borderlands. Without installing the 1.03 game update, I get trophies and it shows on my “trophy collection”. When I install the 1.03 update, the game disappears from “trophy collection” and I can’t get any trophies from the game. Same thing occurred with Star Wars: Force Unleashed. Trouble is that I need to update Star Wars for the trophies.

Game crashes have happened randomly during star wars, final fantasy, quantum of solace.

Tim
Tim

I decided to wait a week before I update my console since it seems like people are getting major problems.

I hope sony releases 3.31 or something asap to fix these update probs.

I thought sony actually tests all updates with all consolse versions?? I guess I was wrong this time

Mike
Mike

Same thing with my 60G system. Within 3 hours after the 3.30 update it will no longer read any bd or game disks and it locked up during MW2 play. Normal DVD's work fine though. I really hope Sony provides a fix for this quickly because to say that all of the failures are coincidental is total BS and they know it. I remember feeling happy that I had a PS3 when I heard about all of the X-box issues – I wonder how they are feeling now….because I am not happy with Sony anymore.

Jack
Jack

yea I got this update 3.30 and I am having audio glitches on some of my games like killzone 2 and uncharted 2 and sometimes they freeze up feels like a beta version to me this update the way my console acts hope that sony will fix this issue on the next firmware update.

Eamon
Eamon

My 120 gb launch slim now wont play any dvd's in widescreen anymore. This has only happened since my system was updated to 3.30.

Eamon
Eamon

My 120 gb launch slim now wont play any dvd's in widescreen anymore. This has only happened since my system was updated to 3.30.

random fish
random fish

MUTHA fukin 3D i dont get what's the point if we wanted to play a war game in 3D we mite as well just go to afgan lol

tom
tom

there are a couple of things to do for those who have a playstation witch still to some degree works witch have these symptoms: controller not working unless plugged inn, cannot connect to internet, freezing in some games! 1 to fix the controller and web: go to system setup, reset system setup youll need a scart cable for this and keep your controller plugged in when prompted push the ps button set up your system keep the controller plugged in untill you get the message controller fully charged, on my system the error of games freezing was solved by deleting… Read more »

Simon Ellwood
Simon Ellwood

Sony is an "also ran" in all its markets but its pricing tells that no-one inside Sony realises this fact. The culture will wallpaper any failings, because the ostrich response preserves the sensibilities of this once great compny.

Matt
Matt

Since the update my controller wont connect wirelessly, I have to hold the power button down twice to get it switch off as holding it down once just turns the TV Black! Playing MW2, If I get into a match, it crashes when the scoreboard comes up. I've switched it off and wont touch it until an update fix comes out. Help!

Clint
Clint

I am working on a friend’s PS3 80GB, and I have noticed that it will only freeze up AFTER I enable the wireless internet. If I go into safe mode and restore default settings, then I can use the system error-free. I backed stuff up onto a CF card, played music for an hour and everything was fine. So I configure the wireless settings to access my AP and when I go to system settings to test the connection, it freezes and will not operate. I hold the power button until it beeps and it will just blink indefinitely. I… Read more »

boombeli
boombeli

Add me to the bricked list 🙁 I have a reconditioned 60GB model, which has been working fine for 2 years (my original one was replaced by Sony under warranty after the BluRay drive went titsup after only 11 months). I performed the update last night and initially everything looked fine, but I began playing COD MW2 and within a few seconds of the first game (and just after getting First Blood!) the PS3 shuts down and beeps 3 times. I start it up again and initially it starts up and tells me I should shut down gracefully in future… Read more »

FABO
FABO

Mine Can’t Read Disc anymore and possibly have to get a new laser apparently…thanks a lot sony good job.

Tim
Tim

First attempt failed to download at the 99% mark. Second atempt downloaded and installed – but failed to recognise controller. A few reboots, plugging in and unplugging the controller eventually got it back in bluetooth land. Wireless then seemed buggy – unable to obtain in IP. Again, another reboot brought this back. Now I find minor sound issues. In particular, Little Big Planet's audio skips (in much the same as an audio CD might skip). Not sure if this is related to network lag, but found once I'd dropped out of all games it continued to skip – causing the… Read more »

inyaface
inyaface

i updated with no problems

Max
Max

Netflix streaming keeps on kicking you out, while streaming a movie, some error message comes up on the screen from PS3, not from Netflix, then the whole home screen is acting weird, nothing can be selected because everything looks as if every option rotating, like a cd on the screen with an hour glass until the image shows. PS3 does not shut down, have to do it manually. All of this happened after few days ago update, and then last night a new update was pushed, solved nothing, seems as if things got worse. I paid well over $700 for… Read more »

bibi
bibi

i am having problems retrieving movies from netflix the movie is 1hr 33min and it takes like 3hrs just to watch it and this started after i updated

Deornorth
Deornorth

I have a PS3 120Gb slim, bought in October. The update was applied- all I have is a green light. I can eject discs, but that is all.

Switching off for 10 min at the mains does nothing.

Any other ideas??

jcraigynwa
jcraigynwa

i done this update today now can,t play games or blu rays its a disgrace why put these updates out when they don,t work

by the way does anyone have a fix for it or is it just a case of a full format and wait and see if that works

Daniel
Daniel

I turned my ps3 connected to the internet and found that there was a console update to be done before i could go online so i proceeded to do this, after the update was completed i turned on my controllers… They didn't connect i plugged them in, they were slow but connected eventually then i unplugged the controllers, they disconnected. Now my internet won't connect up again it wont let me sign into Playstation network as i says i have no signal.

My ps3 is a new 120gb slim… Not happy!

rbu
rbu

downloaded said software no probs ever since haven't been able to get on damn internet since…keeps saying connection not found but net is still usable on pc anybody…..wassup?

liam roberts
liam roberts

since the new update i keep getting signed out of psn after about 5 – 10 mins of online gameplay. i dont no if this is just my router being f****d up or its the update, has this been happening to anyone else???

Grehg
Grehg

Just downloaded it over wifi. No problems. Kinda weird though screen went black like halfway through the download. And the. It came back on and installed. Which also got about half way through and then rebooted. But it showed the update downloaded. And I’m watching Avatar right now with no problems. Wonder if it added netflix support natively.

Nick
Nick

i have no audio

Scott
Scott

Since the update, I have discovered the following:
1. Unable to play Dragon Age: Origins, as the game causes the PS3 to freeze at random intervals.
2. Both of my Dualshock 3 controllers will no longer work wirelessly. Resetting them and re-assigning them does not help.

Bazler
Bazler

I cant update to 3.30. It gets to about 60% and then stops with an error. I cant play any games online until i update !

Morley
Morley

After I updated, all my games, dvd's and blu-rays freeze at some point during play. I know a lot of other people have the same problem 🙁

sameold
sameold

After the update, COD2 MW, freezes durning online play frequently. I never had this problem prior to the update.
Also, today I tried to play a BD Movie and it gave me an Error code. This is the first time I ever tried to play a BD in my PS3, So i'm not sure if the problem is related to the update or not.

Hopefully they get this fixed soon.

Thanks

Jenny
Jenny

PS3 is freezing with Dragon Age Origins, consistently and irretrievably, forcing a restart.

Tolan
Tolan

I got my system less than a month ago, refurbished from GS (1yr warranty)…so I know it's not because my system is wearing out. Right after the update, the system first crashed on a download screen and froze every time since… I looked up what could be wrong and in one of these posts, someone said that they unplugged it from the net and it has worked since… so I did and it didn't freeze all night… Today I played echochrome for a while, no problems, then I loaded up PoP Classic, but didn't play it long and went for… Read more »

WHY?!?!?!?!?
WHY?!?!?!?!?

My ps3 can’t even start the update because it can’t find the connection. Everytime it gets to the downloading screen it stays at frikin 0%! What do I do?

Michael
Michael

did the update and my controller wont work at all, and the i get the same problems aswell with the game and the freezing screens. this 3.30 is the most wankers of an update ever. whats the point in sending out the update when the 3D tvs are blood expensive anyways. well in the UK they are.

Tolan
Tolan

I got my system less than a month ago, refurbished from GS (1yr warranty)…so I know it's not because my system is wearing out. Right after the update, the system first crashed on a download screen and froze every time since… I looked up what could be wrong and in one of these posts, someone said that they unplugged it from the net and it has worked since… so I did and it didn't freeze all night… Today I played echochrome for a while, no problems, then I loaded up PoP Classic, but didn't play it long and went for… Read more »

randydwarf
randydwarf

I downloaded the update last night and since then have been unable to play anything. Initially my game disks were being recognised but when I tried to start them I received an 80010514 error code. Now the disks are not being recognised at all. I have phoned Sony in the UK – they say that no one else has reported a similar problem and it will cost me £110 for a replacement. Interestingly this was the first option offered to me before any diagnostics took place. The only thing the "adviser" tried was inserting a DVD and then inserting a… Read more »

tod36
tod36

my system is a 60gb phat and 1 hour after update refuses to recognise disks ,games most of the time , when it does it then freezes . strange how this happened after the update , sony need to fix this and quickly

kanyewest
kanyewest

i just updated my 80g ps3 phat and everything works, so far so good…. fingerz crossed motherfuckers…….

William
William

Here we go again other stupid problem i dont get it why ppl there PS3 always bricked i have my 60GB for 5 years and i have no problems at all even update or remove OS that cos maybe i didnt get mine PS3 in UK or America i got mine in JAPAN since launch if someone got there ps3 in JAPAN ur sweet and it will never bricked on you

maik
maik

Just copie ur save files en format your compleet system and it will work fine after

dilligaf
dilligaf

my hdmi does not work now after update

BC2suckssatancock
BC2suckssatancock

BC2 suck the dick of satan. Well actually it’s not bad. Very detached gameplay. Too much patience required, and everything (although not bad) is sub-par to MW2. Maps, gameplay, graphics, class creation etc. all better than BC2

Mr_Skull
Mr_Skull

Just an update. I contacted Sony this morning and went through a series of booting in "safe mode" and rebuilding the file system to no avail. Their response is it's just a coincidence that my optical drive failed at the same time the system did an upgrade. As a federally employed senior telecommunication technician I can promise you that is an excuse. The only option they would do is send it in for repair at a cost of $150 because it is out of warranty. I asked to talk to a supervisor and after another lengthy hold he informed me… Read more »

Mr_Skull
Mr_Skull

I was playing Borderlands and some of my friends got home from works and wanted to play online. So I backed out, tried to get online and the required firmware update popped up. Well boo this may take a few minutes… It downloads and install, restarts and now my PS3 does not recognize any disks such as BD movies, DVDs, or games. When you install any disk the clock in the top right corner just spins until the disk is ejected. It's hard to call that a coincidence and many others on PS3 forums have reported the same activity. Mine… Read more »

shane
shane

'mw2 is crap' translates as 'i'm rubbish at mw2'. Usually. Battlefield? Novelty will wear off just like all the rest.

.....
.....

MINES DOWNLOADED FAST AND NO PROBLEMS TOO HEHEHE GO BUY A NEW ONE!

danilolpo
danilolpo

My system didn't brick but if I leave myself logged in the system will freeze after a while. It froze 3 times when playing dragon age origins…

ABC
ABC

After the update, my wireless controllers arent being detected by the ps3!!!!!!!
It's like the controllers were left behind with the old firmware

Mori-Dog Movies

My system downloaded the update completely, then after installing, I watched a blu-ray with my daughter. Shortly after (about 20 minutes), my step-daughter put in a game. 5 minutes into the game, the screen went black and the system beeped 3 times. The power light went to red and flashed continually. Now, all this happened within 5 hours of downloading the update and the system was only used for a total of about 2 & 1/2 hours of that time TOTAL. You can't tell me that's just a coincidence.

Saiko
Saiko

framerate in nfs Shift sucks after updating, seems sound related somehow.
As far as I can see there are no functions gone.
Yet another worthless update from Sony.

unhappy camper
unhappy camper

After the latest update, all the sounds are gone. Games run fine, just without any kind of sounds. It would be most appreciated were Sony to pull their heads out of their arses.

Unhappy Camper
Unhappy Camper

My problem is sound-related. After installing the latest update via Internet, all the sounds are gone. Games run fine, just without any kind of sounds.

mw2sucks
mw2sucks

urmum is right, mw2 is filth… the online play blows compared to bc2

JOE
JOE

OHH YAH I CAN PLAY AND IT DOWNLOADED QUICKLY. EAT THAT SUCKERS

JayP_Double07
JayP_Double07

I dont have any ingame sound, with some games i do and others not. Im using a TOSlink cable with a Mix Amp. Games that do produce sound are for example SF4 and Tekken 5 (on HDD) and GoW3 & Heavy Rain ZERO SOUND…!

Just wanted to play a game tonight… probably not going to use a update directly when it comes out… going to wait for a while… PFFFFF

Puta Madre
Puta Madre

Another update with more bugs?! Piece of sh*t SONY, 3D games are not readily available yet and ur f*cking giving us early 3D support update???WTF.

IMJM
IMJM

Credit card stopped functioning… So no euros to Sony for a while.

Russ
Russ

the machine wont even turn on to enable me to eject the disc! rang sony who stated they have not heard of any problems and want £130 to repair!!!!!!

Jay
Jay

I can't connect to my network anymore

HunkHandsome
HunkHandsome

i CANT EVEN DOWNLOAD MINE,,. SHUTS DOWN WITH AN ERROR AT 70% BEFORE INSTALL. GOD I´M PISSED OFF! CANT SIGN IN TO PLAY MW2 BECAUSE OF THIS NONSENSE…….

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