Today’s news has been dominated with the current PSN downtime which is affecting classic models, we have had lots of feedback from our readers, and it seems that a lot of customers are extremely frustrated with the lack of information from Sony.
Some of our readers are considering jumping ship to Microsoft’s Xbox 360, over the years there have been a few Xbox Live downtimes, however Microsoft has always made efforts to compensate their customers. Also when there has been downtime on Xbox Live there has usually been a message sent out beforehand warning of a scheduled maintenance.
Sony’s only real communication has come via their Twitter account, you would have thought with such a widespread problem they would perhaps notify customers on their official website.
In fairness Sony have now officially acknowledged the problem on their blog, however why have Sony not sent out a mass email to email address associated with PSN accounts, surely this would have been a bit of peace of mind to less knowledgeable gamers.
Do you think Sony’s communication has been adequate? If not, will you consider switching to the Xbox 360?
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