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PlayStation Network is down, so what – Sony doesn’t have to reimburse anyone

With the PlayStation Network still down for millions of PS3 users across the globe, there has been a lot of discussion on whether Sony should ‘reimburse’ customers for the five day downtime, despite the fact that it’s a free service.

Although it’s obviously extremely frustrating for those of you wanting to enjoy some online gaming, Sony isn’t actually under any obligation to reimburse customers, as those of you who have recently studied the company’s Terms and Conditions for the PlayStation Network.

Below is a portion of their T&Cs, as taken from VGN365 which shows you exactly what you are contracted to each time you sign into the PSN:

”No warranty is given about the quality, functionality, availability or performance of Sony Online Services, or any content or service offered on or through Sony Online Services. All services and content are provided “AS IS” and “AS AVAILABLE” with all faults. SCEA does not warrant that the service and content will be uninterrupted, error-free or without delays.”

So can as you can see, those of you hoping for a free game or similar goodies don’t really have an argument here. Of course it would be very nice if Sony do decide to offer something to PS3 gamers as a way of saying sorry for the downtime, but again they don’t have to.

Hopefully the PlayStation Network will be back up in the next few hours, as this has gone on long enough we feel. Let us know your thoughts on it. Are you a PS3 gamer who feels that Sony should give something back to the community?

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Written by Alan Ng

Alan has been working for Product-Reviews since 2009 and became the Editor-in-chief in 2014. He has a passion for technology, the latest mobile phones and gadgets, and the gaming industry. Alan is a graduate of Canterbury Christ Church University and completed a B.A in Commercial Music in 2008. While expressing a keen interest in all areas that PR cover, you'll usually find Alan in the gaming section, where he'll be keeping enthusiasts up to date on all the latest news and reviews for consoles and PC.

Contact Alan Ng: [email protected]


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