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Marvel Avengers Alliance Season 2 delay causes anger

If you are a regular player of the addictive and very successful Marvel Avengers Alliance game on Facebook, you’ll know that most of the overall feeling on the game is a feeling of disappointment, with developer Playdom failing to interact with their fans with regards to the promised Season 2 content and its subsequent delay.

Avengers Alliance is an amazing game, but is often marred with Playdom’s questionable business tactics in failing to communicate with their customers in a timely manner, combined with the frequent content updates without fixing up bugs and errors that have been present in the game for months.

Playdom initially confirmed that the highly anticipated Season 2 content for the game would be going live on June 18, as we informed you in a previous report here. Almost one month later though, the content is still unavailable and fans are starting to get a little bit disillusioned on the lack of communication from Playdom.

Playdom’s own customer service department is somewhat non-existant as well, as players will find out for themselves when they receive the same “copy and paste” replies, without helping the troubled user get to the root of the problem as soon as possible. It’s true that we see game content delays all of the time, but at the same time – gamers expect in return a certain level of developer support to make the frustrations a little more tolerable. After all, consumers don’t want to be under the impression that Playdom are just after as much gold purchases (the game’s method of currency) as possible do they?

season-2-avengers-alliance

These problems combined with Playdom’s apparent focus to push forward with the money-spinning but broken PVP match-making battle mode, could lead some to question whether the game would be in better hands if Marvel placed another developer in charge. The constant lack of communication and disregard for fixing bugs in the game certainly wouldn’t happen if this was a console game on Xbox 360 or PS3 for example.

One of the biggest disappointments for us, is that this the same game that was previously voted as the “Best Social Game” of the Year award by G4’s X-Play. Hopefully when Season 2 finally does arrive, it will also come with a series of bug fixes that will make the game a lot more pleasurable to play, than it is at the moment.

Do you play Avengers Alliance on Facebook? If so, get in touch with us on your feelings on the state of the game at the moment. What does Playdom need to do to improve the game in your opinion?

Written by Alan Ng

Alan has been working for Product-Reviews since 2009 and became the Editor-in-chief in 2014. He has a passion for technology, the latest mobile phones and gadgets, and the gaming industry. Alan is a graduate of Canterbury Christ Church University and completed a B.A in Commercial Music in 2008. While expressing a keen interest in all areas that PR cover, you'll usually find Alan in the gaming section, where he'll be keeping enthusiasts up to date on all the latest news and reviews for consoles and PC.

Contact Alan Ng: alan@product-reviews.net

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Michael Fink GuttermanEdenYouFailedTooYouFailedMoe Bishop Recent comment authors
Moe Bishop
Moe Bishop

i am a low level spender, i have only put in less than $50 of my own money in more than a year. I have been given a couple of FB gift cards that i also spent on the game. the biggest issue i have with the game is the lack of customer service. multiple time the game has bugged away some achievement and after submitting multiple support tickets, i have never got a reply that wasn’t an automated email telling me “thank you for your feedback” the second biggest issue is they keep introducing new (expensive) items that make… Read more »

Adam Johnson
Adam Johnson

It boils down to this: PvP evolves, and therefore requires changing your tactics, which requires purchasing or winning gold. So they’re going to focus on that over new story content. Unfortunately, most of us like the missions and the stories. But when you go months between them…… I just recently found out about the level cap, and I’m probably done when I hit it because as long as Playdom Customer Service continues to lose resources without reimbursement, I’m not risking real money only to lose half of what I spend to Combat Validation Errors, Updates, and the like. Also, they’re… Read more »

Wayne
Wayne

With the panel at SDCC coming up, any MAA players present need to nail the PD reps present to the wall on these issues. If they would at least communicate to the consumer, it would be a great start. Even just a notice when the server is going to go down for maintenance so that everyone is aware that they need to get out of the game so they don’t lose progress would help. And don’t BS the people who pay your salaries by putting out a release date for a product update, then on the day of release, say… Read more »

Michael
Michael

Playdom needs to move away from PVP or improve it. Right now, if you ask their players “what is the least fun in Marvel Avenger’s Alliance?” You would get pvp as your response 90% of the time. Sadly, this is what they choose to keep pushing down player’s throats til they gag and spew in vomit. It’s horrible. There are ways to improve upon it including just removing the ability for players to gain or lose points while not actively themselves. I don’t know of any game that players are rewarded or (alot more often than not) punished for simply… Read more »

Ryan Ewing
Ryan Ewing

It’s not so much that there are bugs. I expect and can deal with those in a freemium game. The overarching problem is that each update brings NEW bugs of things that were formerly working, are never formally addressed, and fixed…whenever. The last update brought serious bugs to Dr. Strange and Omega Sentinel. A mistake made by the programmers last month, which made something sell in the store for 10k silver instead of 250 like it should have, brought threats from PD admins to not exploit the bug … apparently the don’t have a single programmer who works on the… Read more »

Nat Baker jr
Nat Baker jr

I hope that play Dom will be able to launched season 2 without any problems and I hope the facebook does the same thing cause I really don’t like pvp at all
you should really get rid of pvp, but overall I really enjoy both Facebook and playdom MAA and please just let me keep playing them for a long time ok

Scooby
Scooby

It’s a well known fact that so far as pvp in this game goes, it’s free to play but pay to win. I have never in my entire time playing games like this seen one managed this poorly. The comments made about the forums are true as well, sadly. For claiming that they have nothing to do with Playdom themselves you would never know it the way they handle things. It’s no wonder that forum has become the cesspool it is now. The forum mods (for the most part) should all be fired and people with an actual IQ should… Read more »

Jose Arroyo
Jose Arroyo

Marvel Avengers Alliance has been a little disappointing as of last month with the huge delay of Season 2. Even before that Playdom has had a lack of communication with all the players. It’s the same message over and over again. It feels like we’re talking to machines rather than the support people at Playdom. As for all the bugs, their are way too many. Omega Sentinel, Rescue, Night Crawler, and other characters and features are still very buggy. PVP’s new system is ridiculous. It says that PVP would be easier but its actually more difficult. It’s an ongoing battle… Read more »

Duckman
Duckman

Well, these comments pretty much speak for themselves, when it comes to the problems with this game. Another thing I would like to add is that the forum devoted to this game, which serves as the primary “official” place to get a lot of information about it, such as patch notes, spec ops guides, and so on, and where people are ENCOURAGED BY PLAYDOM to go and share their opinions, or to talk about bugs, or to ask pretty much any question related to the game, EXPLICITLY forbids a) talking about cheats in any detail or talking about cheaters, or… Read more »

Maveric28
Maveric28

I hate the PVP but that’s not the point… some love it. Playdom needs to communicate with its customers better. Over the 8 months I’ve been playing I’ve submitted 4 trouble tickets and NEVER received any reply or fix to the problems I reported. Their updates are sporadic at best, nonexistent at worst, and you never know WHEN they are going to happen. When they do any update at all, it is sudden, unannounced, and will interrupt you even in the middle of the most lengthy convoluted mission (and you will lose whatever resources you spent to participate in that… Read more »

John Smith
John Smith

Why not just scrap PVP system and replace it with something else entirely? If it’s PvAI then just turn it into a challenge mode. Make it so you can choose the heroes you want to battle. For example, you can choose a pre-set team of heroes to fight like the Avengers or Fantastic Four. Have task that reward you for completing certain challenges. You can keep the armoury and hero bonuses (Because god knows Playdom gets too much money from that to get rid of it) just stop pitting us against other players who spend gold, use cheap teams and… Read more »

MagikRasputina
MagikRasputina

Its a shame though,but they may be putting alot of effort into making season 2 perfect,of course they need HUGE changes in the way they communicate,instead of leaving the players in the dark they could give is updates on a daily,maybe even weekly basis with “players be patient its almost done

Cheko Maloso, agent fuerias
Cheko Maloso, agent fuerias

PVP sucks, you can reach high scores, but if you stop playing for 6 or more time all your progress will be lost. specialy the last hours of the tornament (that is usualy in monday, if you want to win, you dont have to work, or study or werever you do) It doesn’t matter how much you play in the month.

im lvl 198 and im really thinking about droping that garbage game, to much potencial, to little fair

Cheko Maloso, Mexico

ShadyIMG
ShadyIMG

As far as I’m concerned, my main issue has always been the “Can’t defend your rating” or PvP system. It’s a joke. It’s not real PvP and you leave your rating in the hands of incompetent AI that is always weaker than the player. The last day of each season is a burden as well as you’re always being attacked more than you’re attacking. One of your attacks would equal two or more failed defences and therefore you basically wasted your time in that one fight. Basically you’re stuck in the rating you’re in no matter what you do on… Read more »

Shion SinX
Shion SinX

People should stop calling it “PvP”, it is “PvAI” in this game. And the AI mostly sucks VERY hard. After a couple fights you alredy know the pattern of said hero, and often they do useless moves (like an Agent using a Quantum Jumper while hes the lone survivor).

Flo02
Flo02

Pvp isn’t fair for all, people who play since the beginning of the game have less & less chances to get high prizes.

Erickson Revoredo
Erickson Revoredo

The support totally sucks. I’ve bought gold many times in the past (so this makes me a consumer, of course), and even though i’m a regular consumer, nothing gives me any privilege over the non-payers in terms of support , which i find it awful. Besides that, sincerely, it’s been a long time the game has been fun. It kinda had a good story at the beginning, now it’s just pushing us further into spending money to gold, gold to Command Points and weapons. The command point parts is the worse, since this currency on which we use to “buy”… Read more »

Richie
Richie

You pretty much summed it up. Awful customer service and pvp being aimed for big spenders are my main issues with the game.

saburagi
saburagi

PvP, without a doubt is their money maker… you have to buy the armory and limited edition weapons to get ahead… i am a free user, unfortunately, so I can never rank up to the levels where you can get free gold / pvp season weapons / new uniforms and of course the pvp hero reward. in all 9 seasons, the highest i reached was diamond ( the rest were all silver), but i almost did not get that because I bought my way to that rank. now since i decided to play without using money, this is my reward,… Read more »

Afel
Afel

I don’t care about Season 2 but, GIVE US 12.2-HIGH-CP-DROP-RATE BACK!!!

We want little green points to recruit our favorite heroes. ¬¬

(Actually, I agree with all of you: We deserve (at last) bug fixes, a totally-not-broken PVP system, and, yes, Season 2)

Anonymous
Anonymous

I hate PVP, I am losing sleep because of its broken system, I hate it so much that I have the urge to just throw my laptop out the window and scream “**** the hackers and cheaters” at the top of my lungs. It also making this game even more boring without Season 2 and even more infuriating with these horrible PVP season.

Raver Rain
Raver Rain

Only 2 thing piss me off
1- pvp is full of cheater and hackers.
2-customer service sucks. When i asked for reply they threatened to ban me. Once they gave me a reply of garden of time when i asked for marvel avenger allince. this clear shows whats it.

and the last patch introduce more bugs than fixes . Such bugs turned the pvp meta upside down. warbound not getting removed. omega sentinel not bypassing shield. cyclops moral boost stacking an over 9000 other bugs. Such a drastic change at the even of a pvp season. how can player cope up.

Semreh Nai Hu
Semreh Nai Hu

Pvp is THE most bias game in MAA, a low level agent should not be paired on higher level agents with high pvp armory both offense and defense. how should a low level agent win? thru strategy? how if the first 3 rounds is on the enemy’s side, so how could you win?

Hector
Hector

How can people NOT be mad with all the crap that is going on at the moment with the game?

jeston
jeston

i love this game but i disappointed especially in pvp i got gold league but it down to silver its really hard to get to the top only cheater and hackers win ,,,,

Agent Dark Shadow
Agent Dark Shadow

It would probably be easier to list the things that DO work instead of a list of things that are buggy and don’t work…. too many to name really. PVP is a mistake. Instead of getting rid of the cheaters and hackers, they just adjust their PVP mechanics so they don’t make as much of a dent (straight rating system over a percentile system). Disappointing really…

Agent NovaStorm
Agent NovaStorm

Ok where do i start first with this game i like to put $50 to $100 dollars into this game each pay as a player and how does playdom treat their players they roll out a broken Pvp structure for any players from Lvl 200 to Lvl 300 its extremely hard to make adamantium let alone maintain said rank this game only caters to new fan base , there should be tiers for each set of lvls with there own tournament rankings, having to compete for rankings with players under lvl 100 who maintaining getting into ada is so easy… Read more »

Dafuq
Dafuq

The game is so bad at the moment that most of high lvl only stay because of the money they spent…

Alexander Zulqarnain
Alexander Zulqarnain

Important to know! Maybe they’re having so ‘big problems’?

Justin John Buenaventura
Justin John Buenaventura

its okay,. they can give us 300cp anyway for making us wait :))))))))

MrMega
MrMega

I had worked myself up to 11% in PvP before this idiotic update trashed the game/characters (characters actions or abilities are flat out gone or broken), and has yet to be addressed. I was down to under 35% before finding a new, working team combo to start working myself back up. You are not just playing another player’s “team”, you are playing against an AI with advantages you are not able to have – or as many are starting to repeatedly say in the forums: “The A.I. Cheats!” When two identical characters, with identical buffs/debuffs attack each other with the… Read more »

steve0031
steve0031

PD/Disney need to sell M:AA to a company that actually has the slightest clue about how to run the game

Glenn William Speake
Glenn William Speake

I am also a 300 level player. I love this game but all of the horrors already stated are true. I finally broke down and spent the money to get my pvp bonuses up so I can maybe win out of silver. I have all the hero’s with most at 12 and the rest at 11 and training everyday. I am currently in the A league of PVP but it is exhausting….so broken…they seem to pick the one you can’t beat and throw it at you over and over. Game play was meant to be fun. When the game is… Read more »

Jon James
Jon James

What I think is a bad business practice is the changing the game in the middle of the 9th inning bait and switch tactics with their weapons and characters by nerfing/altering the abilities/specs after a few weeks to a month later. You will buy a character or a weapon for a certain ability only to have its programming changed without notice, therefore not getting what you initially paid for to begin with, the thing that bothers me the most about that is their thief in the night approach to such things and how every time it happens they do not… Read more »

Ichimaru Gin
Ichimaru Gin

Fix your support ( i have 3 ongoing tickets ofr over a month. I keep getting automated answers and the replies i get have nothing to do with what i asked…), fix you communication with customers. Fix the countless bugs that keep appearing after you fix something (its like Hydra, fix a bug two more will appear!), try to actually do something about the hackers at last and try to fix the many problems pvp has. ( matchmaking, AFK defenses ratio, point system and also make it more viable for casual players and begginers). And most important…keep your word! When… Read more »

Angry MAA Player
Angry MAA Player

Marvel needs to find a better developer if they want anymore of my money.

Wayno
Wayno

PVP is so rigged to “steal” our money. Just once I would like to have a fair fight against another opponent, one that isn’t skewed in one person or the other’s favor. Playdom has it rigged so that one person or the other is always stronger or uses bonuses like extra turns. It seems to happen to me when I cross the threshold into the next level, IE Gold to Diamond. My character suddenly loses every bonus.

Mr. Tony
Mr. Tony

Every purchase i’ve made has turned into a slap down, I’m playing people that have bought weapons to boost their bonus points, 22 neurotrope’s. PVP should never let one opponent start with all three of their players in a row, it should be every other turn. The computer chooses the winner before you play, its getting old. The guy with one win who is at 2542 pisses me off, obvious hacker/ cheater and nothing is done. weak

agentKILLJOY
agentKILLJOY

level 300 and have been for months as well. i was also a beta tester. with the lack of communication, terrible customer service, over priced items (le 64 gold items), constant bugs, lack of content, no content for maxed out players, and PVP this game should never have won game of the year. right now there is no spartan who can get over a 1700 rating in PVP. this is a huge error in programming, meaning we are screwed this season. look at the top ten. we have a player with 1 attack and one with 60 or some crap.… Read more »

Dale Brown
Dale Brown

if playdom would properly test their patches before adding them it would help, also stop putting ridiculous pvp bonuses on items that cost $15 each, the 2 gold each pvp items should be more than enough, the 64gx60 wallet warriors are undeniable proof that playdumb only wants money and does not care one bit about their player base

timvandeschraaf
timvandeschraaf

I have maxed out everything in the game and have moved on the Marel Heroes Online. Gazillion is a developer that cares and welcomes input from their peers. The only drawback is its not as social as MAA, but is still free and has a lot more content. I find it hard to believe that MAA was selected as the social game of the year. Social starts with the developer which is non-existent. Its clear Playdom is just interested in $$$. These comments coming from a player that started with the game, has all heroes, and has been maxed out… Read more »

auggie
auggie

If Playdom would actually communicate with their players, that would help immeasurably.

Brian
Brian

We players are very angry at the game, it sucks and no one is talking to us at all.

Neda Giancaspro
Neda Giancaspro

Playdom can give us free gold because of this delay,and make PVP battle more apropriate for normal online players who don’t spend money on the game.

stefanos
stefanos

they need to at least keep us informed on whats going on that would be nice

James Griffin
James Griffin

Hope they don’t pull a Dragon Age! Coming soon, and then close up shop. Or Deep Realms, for that matter. Playdom has disappointed for years now!

Vincent Gin Valentine
Vincent Gin Valentine

IF YOU CAN’T DELIVER WITH WHAT YOU HAD PROMISE, DON’T PROMISE ANYTHING AT THE START!! THIS IS SO STUPID~!!

Vincent Gin Valentine
Vincent Gin Valentine

BIG TALK, MAA

Vincent Gin Valentine
Vincent Gin Valentine

Playdom is suck~!!! All they know is come out idea to earn our real money and never come back with any reward in the year end.

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