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iPhone 4S: Pre-order start time, Apple Store down concerns and preference

Following on from the recent unveiling of Apple’s iPhone 4S smartphone and then the tragic news about co-founder Steve Jobs passing away, it’s now time to put a smile back on the faces of Apple fans. Today is pre-order day for the iPhone 4S and consumers have a decision to make on which network to opt with.

As you probably already know, Sprint has now acquired the iPhone to their lineup for the first time and it will mean that consumers in the US now have a three networks to choose from, as opposed to the iPhone 4 launch in the US with only AT&T and Verizon available.

There is no better carrier officially, as it will all come down to experience and consumer preference on which network you think is the best. AT&T perhaps lack in the customer service department in some consumers eyes, while Verizon’s prices are generally high and Sprint’s network reception has come in for criticism at times.

One thing is for certain though – the iPhone 4S will not be cheap. Sprint seems to be a good deal though, at $69.99 for 450 minutes and $99.99 for unlimited voice minutes. Unlike AT&T and Verizon, Sprint will also offer unlimited data for an added $10 a month on top. AT&T and Verizon now used their tiered data plans now, so unless you are grandfathered into unlimited data from a previous deal, Sprint seems to be a good choice for data-conscious users.

You’ll be able to pre-order the new iPhone 4S, starting from 12.01 PT on Friday, so just a few hours away. This pre-order time will also apply for UK consumers who are looking to get the iPhone 4S at the first opportunity, as the pre-order time for UK buyers will begin at 8.01am local time. Hopefully Apple’s website won’t crash when the store opens up their pre-orders for the device – fingers crossed.

So there we have it. Which carrier are you going to choose in the US? Are you staying up late to try and get one first?

Update: One of our readers has been in contact with us to explain that he is experiencing iPhone 4S processing problems. After refreshing the Apple Store page for some time, the pre-order page finally went live. Everything was going fine with the order, selected the model of iPhone 4S, confirmed address, payment details and then hit the purchase button. The next screen that comes up just says processing, and has been like that for the last 30 minutes. They are still waiting, and do not want to repeat the process, just in case they get charged twice.

Update 2: Our reader decided to close the processing page and start a new order. Thankfully this went through straight away. He was not charged for the first order, as it was not confirmed.

Written by Alan Ng

Alan has been working for Product-Reviews since 2009 and became the Editor-in-chief in 2014. He has a passion for technology, the latest mobile phones and gadgets, and the gaming industry. Alan is a graduate of Canterbury Christ Church University and completed a B.A in Commercial Music in 2008. While expressing a keen interest in all areas that PR cover, you'll usually find Alan in the gaming section, where he'll be keeping enthusiasts up to date on all the latest news and reviews for consoles and PC.

Contact Alan Ng: alan@product-reviews.net

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Ian BullockValhallazzzHeidi Tolton Chatterton Recent comment authors
Valhalla
Valhalla

I keep getting the same errors!  I’ve been here for 2 hrs trying,  UGH.  

Anonymous
Anonymous

We are temporarily unable to take iPhone orders. We apologize for this inconvenience. Please try again later.

att person
att person

just got error message from apple store they are unable to take orders

Silvestre Ramos

Ok my order went thru! But I did it thru the Apple Store App on my iPhone. It worked after many Attempts (like 100 attempts) i was able to load it to my shopping cart, pressed on check out many times, got gateway error message many times… just keep trying till it goes thru. I got a confirmation @facebook-100002946161751:disqus  and I was already charged the amount for the upgrade. GLUCK everyone and good night/Morning !!!! 

zzz
zzz

it lets u choose unlimited but charges more – still timed out though

Anonymous
Anonymous

Through “manufacturer” is where I checked to make it work, not through “OS.” I’m just saying this worked for me.

Anonymous
Anonymous

So now I’m almost there through ATT but it’s not letting me keep my unlimited data which is stupid because I should be grandfathered in. Is anybody else having this problem?

Heidi Tolton Chatterton

Anyone else have luck with the Apple Store…seems I did…although I can’t get logged in to check out- I do have a reservation and I have until Saturday to complete it.
 

badger
badger

That doesn’t work for me.

Anonymous
Anonymous

dupe

badger
badger

Jacob how did you do it? I don’t see the 4s as an option

Heidi Tolton Chatterton

Trying to get signed in to complete my order…I have until Saturday afternoon but I just want it done so I can sleep! LOL

Anonymous
Anonymous

Are you upgrading or are you a new customer? Because I don’t see the 4s showing up there yet, but I’m upgrading.

ETA: As soon as I typed it it showed up. But apparently I can’t order through the ATT site because I use a PO box. I can’t change the billing info because the site says it’s busy upgrading, and anyway I couldn’t because my card bills to that address too. If ATT were a face I would punch it.

Jacob R Hyde

If you are on ATT, go to there site instead. Its a lot faster. Got mine pre ordered in under 2 minutes.

Silvestre Ramos

We are currently experiencing high volumes of iPhone orders and may require up to 1 minutes to access your AT&T account information. In order to maintain the priority of your order, please remain on this page.

Silvestre Ramos

TOO MANY ATT PPL LOL seems thats the reason were all having trouble 🙂 patience…. ughhh

Heidi Tolton Chatterton

Just got confirmation from Apple that I am eligible but can’t get signed in to complete my order! AHHH! No Sprint or Verizon where I live…its ATT or no iPhone

badger
badger

Totally agree.

Pchoward4
Pchoward4

would order through verizon but want applcare

Anonymous
Anonymous

Suddenly Verizon seems really appealing.

Anonymous
Anonymous

Yeah, I’m on AT&T and it’s completely ignoring me. I’ve tried four times so far, on Safari, Chrome, and in the Apple Store app, and it won’t let me do it. Wow, AT&T. Wow. Way to make me question my decision to stick with you guys at the moment of truth….

Pchoward4
Pchoward4

come on already

Heidi Tolton Chatterton

 I was able to get a reservation number from Apple…pending verification from ATT…I think it is ATT that is having the biggest issue. I couldn’t get anything to work on their site…it showed that I was eligible to upgrade (duh) but it couldn’t process anything online. Told me to call 8AM EST with an error code.

Silvestre Ramos

i got all the way till i can select data plan and it kicked me out…

Agh Att
Agh Att

ATT was unable to process request…

ATT User
ATT User

Please wait while we process your request. (takes forever…i’m with ATT)

Pchoward4
Pchoward4

processing my info ahhhhhh

SK
SK

I get stuck on the checkout button on apple store app…itt errors out

Validemail
Validemail

Apple store worked for me, and I got a confirmation number.  Doesn’t require payment or plan selection yet.

Silvestre Ramos

hey if you guys already have an iPhone use the apple store app. I’m using it now… it works

55555555555
55555555555

ITS UP NOW!!! HURRY!

jvanh
jvanh

But still not useable…

Anonymous
Anonymous

So now it’s up on Apple, but I can only get to the second screen. After that it pretty much disregards any input.

julian
julian

“At this time, we are only taking online iPhone orders for current
Sprint customers upgrading a phone on an existing line. If you’re a new
customer, or simply want to add a new line to an existing account,
please select this option and click “Continue”.”BSLet’s see what Verizon says

Silvestre Ramos

ITS UP!!!

badger
badger

Unbelievable. Where is 4s on att site?

Alec
Alec

hope so its been almost 45 minutes

Jacob R Hyde

FYI to everyone. Seems like Safari (mac) seems to work best on all of the pre ordering sites.

Silvestre Ramos

HMMM switch to VERIZON???? NOPE. It will work on APple Storeeeee Soon… (cross Fingers)

5555555555
5555555555

yeah same here apple store still updating

Oozijk
Oozijk

DO u guys think it will be available within the next hr?

Opponent007
Opponent007

Apple store also down in the UK

Jacob R Hyde

ATT Upgrader app doesn’t even offer iPhone 4s. This is crazy. Apparently Verizon is having no trouble.

Alec
Alec

still not up on the apple site =(

Pchoward4
Pchoward4

to many carriers and to many users..makes this a failed pre-order

att person
att person

2:32 central and nothing on apple store (updating) and ATT keeps loading forever…I feel like a big ol’ loser

JR Snow

i see i’m eligible and i see that i can do it but site stalls out after that….. can’t complete on AT&T

Oozijk
Oozijk

uhh still down..apple and att, no upgrades for 4s on att

Silvestre Ramos

ITS Up on ATT!!!! 

julian
julian

12:27 here and nothing
I wanted to get it on sprint, but I guess I’ll be sticking with verizon if this isn’t up soon

Anonymous
Anonymous

It’s not up on the Apple website yet…the entire apple store is still down….

Bob Todaro

still waiting! 3:29 am here on the east coast!! I am gonna go back to bed in a few…

Mike10088
Mike10088

its 3:26 am where i am, ive been trying since 3:01 on the dot and nothing, i got so close on at&t website, to where i picked which model and color i wanted and then kicked me off cuz the site went down 🙁 Apple site just hast even changed.. what are they waiting for!! lol

ATT User
ATT User

it’s up on verizon!

cgclick
cgclick

Was able to order through Verizon at 2:55am EST.  I started the checkout process and at around 3:02 was finished.  It says it can take up to 2 hours to receive a confirmation number.  Makes me a little nervous, fingers crossed.

Klm17
Klm17

omg its 3:12 am, i stayed up all night hoping to order and get to bed. AHH

Silvestre Ramos

Keep refreshing!! nothing yet and its already 12:11am Pacific Time here.. in California

Leekat
Leekat

ist not up yet grrrrrrrrrrrrrrrrrrrrr

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