Representatives who work for AppleCare have been given a strict message to deliver to unhappy iPhone 4 customers coming in to complain about the signal problems caused by its external antenna. BGR managed to come across the leaked document that contains this blunt message.
Apple has told these reps to inform disgruntled iPhone 4 owners that the handset offers the best reception yet and that any issue with loss of signal is a fact of life. For those hoping to visit an Apple store to repair the problem, you will be shocked to learn that Apple has told them not to do so.
Jolie O’Dell from Mashable explains that Apple knows that they have a huge issue, but they still insist on telling us that we are still holding it wrong. O’Dell points out that these leaked email documents are the same statements that CEO Steve Jobs would say.
This is not good and shows that Apple has no care for its customers, they know that there is a flaw but do not seem to want to fix it — for the moment anyway. For those who have not been able to duplicate the problem like we did, then read our hands-on of this happening.
What do you think Apple should do about this problem?