in ,

iPhone 4 Problems: Camera Shutter Will Not Open

If you thought that the iPhone 4 problems were just with the yellow spots and poor reception due to the way you hold the phone, then you would be wrong. After a conversation with my cousin, I learned that there was another issue — the camera shutter will not open.

I thought that it was just an isolated case as I had not seen anything in the Apple Forums, so decided to do some digging — it seems that my cousin is not the only one with the problem. When you press the button to open up the Apple installed camera app the shutter will open so that you can see what is in front of the new iPhone 4, this fails to open so all you see is the closed shutter.

My cousin then decided to restore his phone to an earlier backup, again the shutter still stayed closed. He then proceeded to wipe the whole thing clean and install iOS 4 again.

Sadly he still has the same issue, and it is not just and issue with Apple the camera app — it seems that any app that requires the camera will not work, according to Kevin Schram from TFTS even Facebook.

Have you experienced the same camera shutter issue?

Written by Peter Chubb

Peter has been writing on Product-Reviews since 2007 and in that time much has changed for him, like his hair having more grey than brown now. He loves gadgets and cars, and gets excited when big events come up, such as CES and the big auto shows.

Contact Peter Chubb: peter@product-reviews.net

He started out working in a factory and dreamed of the day when he could become his own boss; That happened back in 2002 and he has never looked back since. Things have changed so much on the Internet in that time, but he has adapted well.

Contact Peter Chubb: peter@product-reviews.net

127
Leave a Reply

avatar
102 Comment threads
25 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
86 Comment authors
ErobiChristineconley8Robcom1600Erick Asgard LokiEdwedwe Recent comment authors
newest oldest most voted
Erick Asgard Loki

The Reset all settings method is worked for me. But there is a few steps, that you should check to get this to work.
First make sure, this is because software problem not hardware, you
can check if this a soft or hard problem by using other camera apps
(using instagram) to check if it work.
If the camera work in other apps. Then the reset all setting will do fine.
If not working in other camera apps. You should go to apple. You
waste your time by reset, hard reset, turn camera on 10minute,etc.

Edwedwe
Edwedwe

My shutters have been closed for months.  This issue started when I downloaded and used other apps that take photos and videos.  Apple really needs to look into this.

rami8383
rami8383

literally my fifth iPhone 4 within the last nine months. just got this one four days ago, the camera doesn’t work already. Each time there has been a different problem, but this is just ridiculous. NOT OKAY

Smileysmurf30
Smileysmurf30

having this problem today. I guess this will be my 3rd trip to the apple store. NOT IMPRESSED!

Smileysmurf30
Smileysmurf30

having this problem today. I guess this will be my 3rd trip to the apple store. NOT IMPRESSED!

IdkISAAC
IdkISAAC

got the iPhone 4S today and my camera doesn’t work so they STILL can’t get it right.

Mr_mrs_comstock
Mr_mrs_comstock

I also have the same problem with the camera shutter. Some of these comments are almost a year old. You mean to tell me after a year they still can’t get it right.

Mimi
Mimi

Same problem with Iphone4….Very expensive phone all sorts of problems with the most recent being the shutter doesn't open! I've lost faith in Apple…used to be cool, now it's just junk!

Richard
Richard

Hi!
I also have the same issue with my new iPhone 4 camera, (bought it yesterday as a first time Apple user). After been reading all 112 comments in this forum I'm surprised Apple sells products with that pore quality control! … This is not professional!…. Change the logo to a banana instead 😉

jays
jays

I had the same problem with my iPhone camera earlier today. I held the on off button and the control button under the space bar. It shut down. I left it off for a couple of minutes then turned it back on. (pressed and held power button a second). All was well. Hope this works for you.

WickedT
WickedT

I'm also having the same issue, the front facing camera freezes on the virtual shutter and won't open. I'm from the Philippines and I have a Factory Unlocked iPhone4 from Hong Kong. I went to Apple Center to have it checked and they won't help me as apparently, like AT&T in the US, Globe is the only Authorized dealer of IPhone here. So I went to Globe to inquire and they can't be bothered. Globe really sucks! If they will monopolize the selling of Iphone4 then they should also take ownership of the support for iPhones regardless if they are… Read more »

Mariano
Mariano

My iphone 4 camera shutter doesn't open !!!!!!!!!!!!!!!!

Legh
Legh

Respring? I know about jailbreaking, but my two month old 3GS is also displaying the same issues, I'd have thought that Apple would have fixed the issue by now, but it seems not. Makes me glad that this is my only foray into to the fruit block, I'll stick with PCs and Android in future!

Brian B
Brian B

Really people? This is a 40 week old issue? There is absolutely no need to restore all of your options to factory default, flash the device, take it into your service provider, or bother apple. If the camera freezes on any application simply end the process of the application it is choking on and restart it. If that doesnt work, just respring your device. A quick google search for "respring without jailbreaking" will show you how. This has resolved the issue every time it came up for me.

ben nguyen
ben nguyen

i have same issue.. try restore clean, restore backup, restore update .. reset all seting .. all not work
thinking bring back to apple store .. but i have no receipt.. a gift from friend .. any idea?

arman
arman

hi guys i have a solution, go to the genius bar in the apple store, they will happily sort the problem or replace your item

madman
madman

i have a 3gs white got 8 n singapore had upgraded to iphone 4, sad to say i have the same problem front camera won't work bought it here in the philippines.

Linda
Linda

I bought a new apple notebook and after I did the backup from my iphone, then the iphone camera disappeared . Its making me angry as hell to waste so much time over these apple products that dont work properlly.

Irfan
Irfan

i even upgraded to 4.3 no luck, i think this is a hardware problem

Luc
Luc

Hannah, you are a genius, girl!!! I've had done all steps I read before and anything worked. Your method brought my camera back!!
Hope I dont have to do it all time, hope my camera does not die again.
But the famous Apple could think fast about doing something to correct this issue..So many people w/the same problem..
Tks again, Hannah!! Lu

kure95
kure95

My iPod Touch 4th generation has just done that. I've had it since Christmas but it all of a sudden stopped working today. I tried some of the above fixes but none of them have worked. Very annoying. I hope they will come up with a update that will fix this soon.

hannah
hannah

READ ME!!! I FIGURED OUT HOW TO MAKE THE IPOD SHUTTER OPEN!!
1. CLICK ON THE SETTINGS APP
2. CLICK ON GENERAL
3. SCROLL TO THE VEARY BOTTOM AND CLICK ON RESET
4. CLICK ON RESET ALL SETTINGS
5.TYPE IN YOUR PASSCODE
6. CLICK ON RESET ALL SETTINGS
*******REMINDER THIS WILL RESET YOUR SCREEN BRIGHTNESS, WALLPAPER (LOCK AND HOME) SOUND WI-FI AND OTHER THINGS THAT ARENT THAT MAJOR BUT ITS WORTH IT TO MAKE YOUR CAMERA WORK ISNT IT?!*******

TRUST ME IM A 13 YEAR OLD GIRL AND THIS WORKS!!

hannah
hannah

mine wont work either but i have an ipod touch 4th generation my step dad restarted something (not sure what it was i wasnt watching) and it worked again…. a few days later the shutter wouldnd open!! im so upset but when he gets hime ill ask him wat he restarted and post it on this i hope it helps you guys 🙂

Keith
Keith

I figured out a way to fix this. I went through a full restore, only to have the same problem. But the second time around, I restored to a previous backup I had on my PC, and the camera works again. Not sure if I'll see the problem again, but for now it works fine.

bruno
bruno

same here! apple fail

VERIZON USER
VERIZON USER

Got the Iphone, and camera does not work either. On Verizon.

BBS
BBS

Bought my iPhone 4 today, same issue. Very frustrated! I tried everything suggested here and on YouTube. Nothing works. Will try returning it tomorrow 🙁

IJM
IJM

Australia. Same and new out of the box.
Did the restore and all the other things… wasted hours of my time for nothing.

Other forums say take it into apple and they will replace… great another 3 hours travel, waiting in line, then having some Apple geniu fanboy patronise me.

Read the comments Apple and fix this problem. Grr maybe I'll return this and go Android like other people have.

Chris
Chris

Same here in NZ
I brought from vodafone and I turn it on open the camera app and the shutter doesn't open
So after half an hour with apple they said you need to change it or get it repaired so I give
It to vodafone and they say they will probably get a new one so one week later I get a new
One and it works. But it was a big hassle

javed Siddiqui
javed Siddiqui

I purchase new brand iphone 4g,16 GB from Jeddah, the problem with the shutter not opening I go back to the shop they restore the software tow time but it not solve the problem and shopkeeper refuse to change the phone and advise to change the camera (hard device),still I suffering same problem

plamada constantin
plamada constantin

same problem

Tom
Tom

Hi, I managed to fix by shut down the iPhone4(pressed and hold the top button for few seconds), wait 30secs, restart it, then switch between the front and rear camera aperture(by the icon shown on top right hand side). Then it work fine thereafter for the day. Give it a try and it may cheer you up. Good luck.

Natasha
Natasha

Same problem here – I am pissed they make us pay to exchange the faulty phones I didn't calculate the $80 for the care plan and $30 to send it in into the $150 cost of the phone, not such a good deal after all!!

Wayric
Wayric

It sounds like we all have the same problem. hmm. Maybe we should give them all back to Apple and get an Android?

Tor
Tor

Bought an iPhone4 just before Christmas, in Norway. The camera "shutter" didn't open the first time I tried it, i.e. not working brand new out of the box. What else than poor quality control is this? I've tried to reload the software (both with and without "restore"), but with no effect. The problem is coming and going though. The shutter won't open for several hours – and then it suddenly works fine – perhaps for a whole day – and the next day the problem is back. I sent it to Apple today. I hope they replace it with something… Read more »

Pam
Pam

I too have a the new iPod Touch 4G. I used the camera – at most 5 pictures – and this "shutter" issue started up. I have restored my ipod 2 times and the shutter will open for a few minutes and then quit working again. I have also tried all of the suggestions on this blog and all of the others I have found. Nothing seems to work. Gonna try to take it back tomorrow. Good Luck with yours!!

daniel
daniel

I have the exact same issue, camera not working, the shutter wont open.
As problably everyone else here I am very disappointed after spending that much money on a phone that wont work properly

Torie
Torie

Welp same problem on my iTouch.

Guest
Guest

Just bought my iphone 4 and my camera lens will not open. I did all the tricks that I found while googling and still nothing. Called AT&T and they told me that I could bring it in for exchange since it was under 30 days ( 1 day old at this point ). I bring it back to AT&T wait in line forever and the dude turns it off and on and says Oh yea it doesn't work you have to call Apple we can't take any thing broken back!! ARE YOU SERIOUS!!!! I get home and call Apple. They… Read more »

Zacc
Zacc

I have Kinda the same problem my camra says updaiting libarry then goes to home screen n same thing when i go to photos whats up wit that i just got the phone

nasser
nasser

i have also the same problem. do you all mean there is no way we can fix this.?

Chris Ayala

i figured out how to fix it. i restored the phone from a previous backup like a few days back and now it works fine.

Apple's Awesome
Apple's Awesome

I continued to have the problem even after iOS 4.2. To remedy I need to reformat (restore) the iphone and call it a new iphone and start from scratch. NOT RESTORE FROM OLDER IMAGE

Gagan
Gagan

Camera Problem Fixed after iOS 4.2 update

Rosinaldo Fonseca
Rosinaldo Fonseca

Same here in Brazil.

I have bought two iPhones. One is OK, but the other doesn`t open the shutter of the camera.

And about the FaceTime is the opposite: the "one" works and the "other" does not !!!

Apple do something , please!

colin
colin

i also have the same problem. not happy

Jessica
Jessica

Same here….things happened in taipei after 10 months….

Yemenite
Yemenite

Same there. I'm very angry

matt
matt

its got to be the firmware 4.x because i have a iphone 3g and it started as soon as i updated

Nathan
Nathan

got the iphone 4 and no face time and no pics, shutter wont open, wasted time at the apple store, phone is trash! waste of money

cdamodify
cdamodify

Same issue in Thailand.
I had purchased less than a month, they found that there is a problem. This problem should not occur with a high price iphone4.
And found that this problem has occurred with iphone4 worldwide. How will apple fix this problem.

benny
benny

Jesus – just bought the phone yesterday and I have the same issues

Contrarian
Contrarian

Down under in Australia we are not spared as I only picked up my brand new IPhone4 today to find the camera is playing up. Shutter won't open, then it does and after a few seconds the camera just turns itself off and sometimes the on/off switch sounds as though it operates the camera, but all it does is return to the main menu. Then when I try to start the camera again it just freezes! I will head straight into the nearest APPLE store to see what can be done?

Gladys
Gladys

Same problem, i just got my iphone 4 today after waiting for 6 weeks, im very disappointed!!!

Envy
Envy

Same problem. The "shutter" doesn't open. 🙁

Logger
Logger

Same problem. The "shutter" doesn't open.

Cygnus82
Cygnus82

same here.. facebook get stuck beacause of that, could not exit the application… iPhone restarted automatically…
what a shame.. will never buy Apple stuff (this is a company phone)

Travis
Travis

Same problem…wanted to point out tho that the “shutter” that doesn’t open is not a real shutter…it is a digital image to resemble a cameras shutter…

Mike C
Mike C

I had the same problem but I fix it by disabling and enabling the camera feature under restriction . To do this tap on Settings. Then tap on general and go down to Restriction. It will then ask you to create a passcode. Create one then turn off the camera feature (note this will turn off face time). Once you turn it off click the home button. Notice the the camera icon disappeared. Now tap on Setting and turn on camera and face time. Exit by clicking the home button. Now you should see the camera icon. Tap it and… Read more »

Scott
Scott

turning on the notifications for the camera fixed the problem in my iphone 4 running 4.1. Stumbled on it rather than finding on Google searches.

AppleMad
AppleMad

Me too!! I bought it today it worked once and know it frozed. They won't even replace it!
People in US are lucky.

Monstring
Monstring

i took some pictures of the iphone then it got stcuk on the 2nd day >.> and this is my first time buying from apple
anyways after a few days it suddenly started working and i was very happy
but then again after a few days it stopped working again WTF
they are working on fixing some of the iphone4 problems now
WHAT ABOUT YOUR OLD PROBLEMS!!!!
lets just hope the next update fixes it

derek
derek

mine too… i thought it was just cause my phone went through the washing machnie… but i guess other people have it too

dgu
dgu

I just received the iPhone 4 today and got the camera issue suddenly…. MAD

@EddieLeonard

can anyone confirm this is NOT fixed by a restore? i have only had the problem today (29th aug) i got the phone on the tuesday (24th aug) and a few days ago i dented the plastic on the edge of the screen so if this isnt fixed by a restore then i can get the phone replaced at the apple shop cant i? XD neat idea yeah?

jackie
jackie

not only does my shutter stay stuck, if I click the camera icon on my facebook app, it totally locks my access to facebook. The same thing happens for instant messaging. I have to do several hard reboots to get those apps back in working order, but so far, nothing works for the camera. It was stuck the first day I got it, then magically worked for several weeks and is now stuck again. very, very frustrating.

guest
guest

same i am from melbourne and just got the new iphone 4, soon as i booted it up from the dealer it didnt work, hopefully they fix it soon

Carson
Carson

Same Fuck apple and there bullshit fucking problems Rey do ot on purpose so we will go out and buy a fucking new one those rich motherfucks I hope they all die .. It’s not like I have all the time and money in the world to fix ur peice of shot problem

Spencer B
Spencer B

Hello everyone, i never go to this site but im at the apple store now, i showed them the problem with the shutter not opening and they took it to the back to restore it. They just came back and said it does not work, they have absolutely no problem replacing it and they are doing it now. They dont even need a receipt or anything, no questions asked, they are just replacing the whole phone for me now. They are very courteous and am having no problems with any of the things they are doing. There is only a… Read more »

T
T

This happened to me. After playing w it for a while, I realized that if I did FaceTime w someone, it worked again. You need to turn the camera around on FaceTime and then get out and try to use the camera. Worked for me!

Guest
Guest

"Quit crying" – he's just explaining the issue. Try to act a little more mature, or just don't comment.

J Anthony Kaye
J Anthony Kaye

Same here. What are Apple doing to fix this

Simi
Simi

I just got mine yesterday and no matter what I try, which of the above combinations mentioned to have resolved the issue, the shutter stays closed. I mean how bad is that!!! I am a qa person and I would probably get my pay check and be shown the door if I had missed that whilst testing the sotware and hardware… and they call themselves the great inventors…yer right!

quit crying
quit crying

quit crying if you don't like your iphone take it back

Quent
Quent

I got my iPhone 4 (32GB) on launch day in Canada and one of the first things I wanted to try out was the Camera. I launched the camera app to only discover the on screen lens wouldn't open (like the picture above). All the buttons were grayed out as well. I did a bunch of online research and most people were posting that the issue was hardware related and not a software bug. I scheduled an appointment: US: http://www.apple.com/retail/geniusbar/ Canada: http://www.apple.com/ca/retail/geniusbar/ I went to my appointment and met with an Apple representative. I began to explain how I tried… Read more »

Lisa
Lisa

I tried to open the camera function minutes after leaving the Apple store and the "shutter" is stuck closed. Brand new iphone 4 16 G.
I'm also experiencing a subtle, odd reverb of my own voice in my ear buds. I sound like I'm in a bathroom.

When I got my 3G it took 4 phones in a month to finally get one of those that worked correctly…..let's hope one replacement will do the trick.

crossing my fingers…

William
William

Have the same problem. Picked up an iPhone4 16G on Wednesday and the front camera hasn't worked from the first time I tried it. The shutter just stays closed and it seems to lock up the whole camera app until I power cycle the phone.

Firehorse
Firehorse

My first iphone and I am experiencing the same problem as everyone here has reported – very disappointing. I will be taking it back to Orange tomorrow! As one contributor said – do they not test their products before they are released for sale?

Oognok
Oognok

IPhone 3GS, but similar problem after installing v4 software. The camera does work, but sticks with the closed ‘shutter’ for about 10 seconds before being able to take photos…

Dominick
Dominick

I have the same problem. Whenever the shutter refuses to open.. All I do is press the home button and then the camera button again and it opens every time the second time around. Thought I would share this until they fix the issue. This has happened to me several times and pressing home camera a second time always has gotten camera to work.

Kelly
Kelly

to the ones who had it figured out did u reset or restore??? bout ready to throw it!!!!!!

Tom
Tom

Same problem, had the phone 2 days and the shutter does not open. It's my first iphone, so disappointed.
Bought it from an orange shop, don't know what to do, should I take it back there and will they replace/fix it?

Suresh
Suresh

I have the same problem. I tried the few things mentioned here but it didn't work. I have to take ti store. DISAPPOINTED.

kevin
kevin

I had the same issue but now its fixed. All i did was when it comes up with restore from the persons iphone or create a new i just unplugged the iphone and not bother with that at all but now i have to charge it up through the plug that’s all hope this helps.

harley
harley

i have found that if i turn the volume all the way down and all the way up again while the shutter is showing then go back to home screen and open the camera again and it useually works but i am very annoyed that the genius bar couldnt help and couldnt replace it on the spot and had to order one in but apart from that problem the phone is amazing

James
James

Yep, same as everyone else. New iphone 4, camera shutter won’t open, keep resetting to no avail! Do they not test these things before they sell them?!?!

Tom
Tom

I had this same problem but I tapped my camera with my finger lightly and it opened!!! I have to do it everytime but it works

pip
pip

Haven't got the 4 as yet, but my 3g got the same shutter problem 2 days after upgrading to os4, battery also got very hot, never a problem previously? Tried full restore on both PC and Mac, downgraded to 3.1.3 again, all to no avail. Coincidence possibly, unless if it's not fixable in software for the 4's then I'd say apple have made a cock up with os4 and possibly power management is blowing out the camera's.

akinomThcsarg
akinomThcsarg

Just got off the phone with the Apple Customer support for issues with the camera & the flash not working properly,""" NOT HELPFUL""" at all. He asked me a few standard questions.. haha, like: do you have a cover on your phone and if so, please check to see if the camera and the led light are visible. OK… of course it is NOT covered and the cam works occasionally to ones satisfaction. Hmmmm… first he said he can set me up to have a new one shipped to me (with a credit card hold of $499.00..holy cow) and the… Read more »

akinomThcsarg
akinomThcsarg

I have the same issue… it sucks…and I cant stop the "flash" from going off either. I set it to "OFF" but it still flashes. Even with 'other' photo apps, the same thing happened. I'm speechless..that is what I paid that much money for??? I'm starting to get really pissed off. 🙁

Shiv Patel
Shiv Patel

I have this same problem, im so MADD!!!

KATHI WRIGHT
KATHI WRIGHT

I AM NOT A HAPPY 1ST TIME IPHONE USER, STOOD IN LINE FOR 4 HOURS, PURCHASED PHONE, WAITED TILL SERVICE WAS UP AND SHUTTER ON CAMERA WILL NOT OPEN , WASN'T EVEN AN HOUR TOOK BACK TO ATT STORE AND ALL THEY SAID WAS TAKE IT TO AN APPLE STORE OR WILL HAVE TO SEND IT IN, SO RIGHT AWAY WE WOULD BE WITH OU THE PHONE. NOT HAPPY!!!!!!

testing3000
testing3000

It seems like the camera app won't open issue has been existed for quite sometime…
my brother 2g also experienced this last time…
did try to reset…fixed for temporary…after taking few more pictures…the problem comes again…it's a hardware issue for my brother case…

for the new iphone 4…i'm not sure…could be the hardware, could be the software…
good luck…

Shopz
Shopz

I have the same problem, can’t believe you spend this much on a phone and things already going wrong!!!!:-@…so do I have to reset my iPhone now and save all my apps I downloaded??? Takes the p***

Matthew

I have the same problem starting today when I wanted to record something.Then I found out that the shutter would not open,I thought it just froze.I turned of the phone and turned it on again and still the same problem.Later on today I called apple and they told me to restore so I tried it but nothing…I went online to check what was the problem and I saw that other people had the same problem too and then I saw that there was going to be an update tomm Early Monday. I hope that update can fix all the problems… Read more »

Kimmie
Kimmie

I’m having the same problem. The shutter stays open. The front camera will work for facetime. But I’m so frustrated haven’t attempted factime. Tried to see an apple “genius” but the only available appointment is four days from today (06/26/10). What the heck! I waited in line for three hours for this darn phone and the camera doesn’t work. Very disappointed.

Rygar
Rygar

Yeah, the cameras aren't working on my wife's 16gb iPhone 4 either. The graphic aperture blades stay closed.

James
James

Same issue in Florida, USA Brand new phone – issue showed up as AT&T rep was demonstrating the phone to me. He tried several restart/resets with no effect. Then tells me I can go back to my iPhone 3g because of SIM incompatibilities. He has no replacement phones so I must leave with a broken device. Are you kidding me? Spent 2 hours on the phone with apple. They couldn't find my Apple Care plan ( which I shouldn't need anyway since it's a brand new device) and finally did so agreed to mail me an exchange. Back at AT&T… Read more »

Ivan
Ivan

same here

stefan van der kuijl
stefan van der kuijl

I have! My camera shutter won't open either. It really annoys me! I just bought the iPhone 4 in London. I live in Holland

Apple iPhone 4: First Day Sales ‘Off The Charts’

Best of E3 2010 Awards: Do You Agree?