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HTC Rezound ICS update is dead end on Verizon

It would be nice if we could write some positive news on the HTC Rezound for once, but unfortunately it appears that Verizon is stopping us from doing that. It’s now August 1st and there is still no official Ice Cream Sandwich update in sight, despite initial promises that it would be coming.

It was almost a month ago when we last wrote about the Rezound’s update plight, informing you that HTC Support had seemingly confirmed that the official update to ICS for the Rezound would be out before the end of July. Skip forward to today and there is no indication from Verizon or HTC support that their previous comment had been with merit.

As you can imagine, it is a very frustrating experience for Rezound owners who were originally promised a swift update by HTC and Verizon when they purchased their device back in November 2011. Without being too harsh, it does seem clear that Verizon and HTC have broken that all important trust barrier with their paying customers.

Some customers will now feel that they are at a dead end, locked into a two year agreement and only staying on Verizon purely because of signal reception purposes. The carrier has made no attempt to reassure customers that the Rezound update is still coming, leaving the masses having to deal with rumor after rumor to no avail. How hard would it be to send out a simple Tweet stating that the update is coming we wonder?

We asked you in our previous article who you thought the blame should be placed with. Having read through the feedback you gave us, it’s clear that a lot of you are now pointing the finger at Verizon and not HTC. Are you a Rezound owner who also feels like it’s a dead end situation with no update in sight? Give us your thoughts on the ongoing saga.

Written by Alan Ng

Alan has been working for Product-Reviews since 2009 and became the Editor-in-chief in 2014. He has a passion for technology, the latest mobile phones and gadgets, and the gaming industry. Alan is a graduate of Canterbury Christ Church University and completed a B.A in Commercial Music in 2008. While expressing a keen interest in all areas that PR cover, you'll usually find Alan in the gaming section, where he'll be keeping enthusiasts up to date on all the latest news and reviews for consoles and PC.

Contact Alan Ng: alan@product-reviews.net

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Kcandline
Kcandline

ICS is out there now. I just upgraded my Rezound. So far, very happy with the improvement!

stan

Why does VZW have a problem with ICS if the rooted copies out there have been working fine for months?? Adding bloatware???

Nynvolt
Nynvolt

Like everyone else, I bought the rezound because of hardware specs and the promise of ics since 2.3.4 doesn’t maximize said hardware. If I had known it wouldn’t get the update until July I wouldn’t have bought it. It’s now August and no (legit) word on if it’s even in the works much less being pushed out. I’ve been on the leaked version which has improved the phones functionality quite a bit and handles switching connection far better. Makes me wonder why it hasn’t been released. Could it be a financial issue? If so that’s completely unethical and Verizon deserves… Read more »

YaoHuang
YaoHuang

I got the rezound because of two reasons.  One it had good hardware.  Two it was promised ICS.  I could’ve gotten the Galaxy Nexus or the S2.  Oh well, at least HTC and verizon make my choice of phone company and phone maker easier.  Two less companies to compare with.

Roywood06
Roywood06

I picked the Rezound over the Nexus in December. What put me over the edge was the assurance that ics was just around the corner. How disappointing.

Azoreanseas
Azoreanseas

I used to enjoy Verizon products, but will rethink my contract.

Dr W. Kemp
Dr W. Kemp

Any fault lays with us for buying android knowing that this has been a problem for the past generations of android phones. I’m going with the iphone 5.

Ferris Buhler
Ferris Buhler

The Rezound is the last android I will own. I bought it go bridge the gap until the release of the iphone 5 and will gladly give it to a homeless shelter for use by the needy. I can’t think of a better place to dump the dam thing. 

Trbolin30
Trbolin30

Rob says, I too was promised the update when I bought my rezound . It’s never going to come out. If I had known I would have went with the razor as I was coming from a Droid X2 and already used to how Motorola does things. And I actually was pretty pleased with the DX2. I have went ahead and root/rom’d my rezound and found out that no matter how good the phones hardware is I will never get to know how good it can be because ALL CUSTOM ROMS HAVE BUGS !!! So I’ll suffer with the time… Read more »

Sar5y
Sar5y

You said it exactly. I feel stuck with this phone

Caponeprincessny
Caponeprincessny

I’m guessing they don’t want to upgrade our Rezounds until they drop in price or when they stop manufacturing them so there’s no competition with new phone that just came that already has ICS like HTC Droid Incredible 4G I guess.

Tong Heng1977
Tong Heng1977

Although ICS is a better platform, I regret updating to it. I enjoyed flash support. Now I just wish my Ice Cream Sandwich would just melt away.

Kevincochran22
Kevincochran22

When I brought my phone,back in November,I was told that my phone the rezound,would be getting the ice cream update in January,then April,then the end of July,and still nothing,now I’m locked in this two year contract.which is some BS.I think Verizon or HTC,should let us upgrade for free,with a free phone of our choice.

Uncletoygoat
Uncletoygoat

So i dont know if anyone else out there has gotten this, but i just did a software check on my rezound and it is downloading now….just a heads up…been reading these discussions and following this whole fiasco too.

Undertow1979
Undertow1979

Just downloaded the update , the real one from Verizon.

Boogie
Boogie

Just spoke with HTC and they are saying that the update has been given to Verizon and Verizon is the ones who are dragging their feet on the release. HTC speculated that the release would be before the end of August. 

buggietechnica
buggietechnica

I just cancelled by contract with Verizon and will never use Verizon or HTC again. I’m heading back to iPhone (using my old one for now, and the 5 when available), where they actually give you update information you can trust, and frankly, a much better product.

Screw Verizon. Screw HTC. 

JJ
JJ

While I am a bit upset about the delay for the ICS update on my Rezound, it does not make me want to ditch HTC or Verizon. For most of you complaining and searching for company blood, do you even know why you want ICS? Do you want it simply because it is “new”? I owned an Incredible and loved it. Now, I own a Rezound. The phone is great. Do I want ICS? Sure. Am I dying without it? No way. I still have a great phone.

Mrizzo3516
Mrizzo3516

Well verzion can not win on this if there is a problem and they admit it they will hear about it so they just keep quiet. This is a very large company with great coverage and as long as the keep the speed and coverage up this ics upgrade is just a small nucance to them.
Lets get real people.

Sajmonides
Sajmonides

Root it and install the leaked ICS. I’ve had it for months on my rezound and it’s amazing!

In5an3187
In5an3187

I feel us rezound users should be able to file a class action lawsuit against Verizon. We payed good money for something that they sold on a lie that our phones would be updated to ics. Me I got very tired of waiting I have called HTC and Verizon multiple times and I don’t get a straight answer from either of them. So I bought the galaxy s 3 and I’m very happy with it. But I shouldn’t have had to do that because I was promised something and never got it. I will never believe Verizon ever again. To… Read more »

Robert Dulin III

If you want to avoid this in the future (and I made the same mistake by buying the Rezound and just recently got rid of it for a Galaxy Nexus) buy “Official Google” phones. They get stuff first all the time.

jcollett
jcollett

The HTC Evo 3D got an ICS OTA update on July 31st, 2012 for my friend on Sprint so there goes the notion that HTC does not continue development for their handsets.  HTC has had an ICS ROM ready to go for the Rezound for months now.  Where do you think those who rooted their phones got it from?  Developers got ICS from HTC leaks of the OS. If you don’t want to root, that is your business but please stop the endless bitching.  All sorts of things in the world are falling apart that need the collective citizenry’s attention… Read more »

MeatRocket
MeatRocket

I guess I’d be pissed except I was able to buy new Rezounds (3) for my
family for a penny each on Amazon Wireless about 3 weeks after they came
out. I’ve left my kids phones as GB but unlocked my bootloader and
upgraded to ICS on mine. Honestly, I like GB better. The battery isn’t
lasting as long on ICS & Wi-Fi tether isn’t working anymore. Think
I’m going to flash back.

Sabrina M Shirley-Aiken

Next phone – Iphone – get my updates when I should!  Disappointed in Android for this reason only!

Rexmarvin
Rexmarvin

This is the same game they always play. Google blames Verizon, Verizon blames HTC, HTC blames Google, and it goes on and on and on.  I am actually happy…I am going to just wait out my contract and go to Apple and Sprint and be done with it.

Mg578
Mg578

IS rooting difficult?

Stev12m
Stev12m

At this point, it’s unknown who’s at fault.  is it verizon, is it htc.  either way, you don’t get a straight answer.  Call HTC at 866-449-8358 and just start hammering them.

John K
John K

it is always verizon’s fault. they have the i can do any thing i want mentality…

JYgood
JYgood

I see people taking the blame away from HTC but lets be real, its been 9 months and still no update, even if its been done since June 20th that means it still took them around 7 months, embarrassing. The whole android operating system upgrades is really annoying, it shouldn’t take so long to update software. Even the galaxy nexus isn’t getting the updates that at&t is getting.

Amanda Kostik
Amanda Kostik

I went with an htc at my friends urging. he had some apps I wanted but when I couldnt ge tthem because I needed ICS I started to anticipate getting the update. it still hasn’t come, which is really annoying. A lot of people were saying it’s HTCs fault but it looks to me like HTC did what they needed to do and it’s verizon that’s not pushing. I’de love to root the phone and do it myself but I pay insurance and that would void it. I know I could get a flasher so no one would know (if… Read more »

Elsidburk1969
Elsidburk1969

I encourage anyone with facebook to go to thier page and tell them how you feel and what they need to do to make it right…

walksoft
walksoft

I too bought the Rezound in November 2011 with the thought I would have ICS in a few months.  My first and last HTC.  Possibly the end of a very long history with Verizon (especially now that Verizon is not grandfathering unlimited data).  In the future I will buy my phones online and buy one of those inexpensive pay as you go services(do the math, you get unlimited voice, text and data for less).

Brian

i’m not terribly upset. i just unlocked, rooted, and rom’d mine. much better phone now. i’m happy.

Bootymunchin
Bootymunchin

Honest… On Saturday the 28th my phone had a message in the status bar that read update failed, n displayed the icon for software update(the circle n downfacing arrow). I hit the clear button before I had a chance to look into it further.

Leahbug89
Leahbug89

It’s the principle of the matter really… They should’ve communicated with us. I’m dropping HTC and going Nexus. This is absolutely ridiculous.

Debbie Heath

When I purchased the Rezound, I had been debating between it and the Galaxy Nexus. I chose the Rezound mostly because I had really loved my HTC Incredible. Since I was being told that I would receive ICS in the early part of 2012, I thought I chose pretty wisely. At this point I am frustrated and disappointed. I would have just purchased the Nexus or kept my Incredible if I’d known this would happen. I understand that there are sometime circumstances that delay expectations. But, I really don’t understand why they can’t give us simple communication about it. I… Read more »

TheMortallyWounded
TheMortallyWounded

I installed 3.14.605.10 myself, no root. I also filed a complaint with the Federal Trade Commission.

Tom Rolfson
Tom Rolfson

Last November HTC stated: “Here’s our new phone, in collaboration with Verizon Wireless, meet the HTC Rezound: The first phone with an HD 720p screen, and is ICS Upgradeable”  This is my second and last HTC phone. Whether it was Verizon delaying it or HTC is a moot point to me, from here on out I’ll run only pure ICS devices and not be dependent upon either company. I still believe the Rezound hardware is superior to the Galaxy Nexus, however I expect both good hardware and current software in a phone. I’m not asking them to support something forever,… Read more »

Hernandezjc3
Hernandezjc3

I blame Verizon. Not htc. Don’t promise something you don’t plan on delivering on. At the least Verizon should have come out publicly and announced that they were and are sorry for the misleading advertisement. I for one onl got the device because of the promise of ice creak sandwich update. Verizon needs to just take a huge loss and lesson learned and offer any device to resound holders that has ice cream sandwich. Or let all resound holders out of contract with no penalties or credit their accounts in full of the last 7 months of their bills. Like… Read more »

KvaY2k
KvaY2k

If I knew how to put ICS on myself I surely would because at this point my trust and faith in this company called Verizon is DEAD.. even if I get this OTA update from them today it won’t shift my disappointment in them.. The only thing that is keeping me around is my company discount and my grandfathered unlimited plan + calling plan. A happy customer is the best salesperson for a company.. word of mouth goes a long way.. and I can assure you that I will certainly be doing part as a dissatisfied, disappointed, mislead and hoodwinked… Read more »

Rudi Xeno

I just filed my official complaint with the FCC.  Enough is enough.

Mora_baltazar
Mora_baltazar

They advertised ICS in early 2012 when I bought this phone in Nov 11 and now nine months later still no ICS. We were mislead by Verizon or HTC, really who knows at this point but enough is enough already. Just let us know when we are going to receive this update or why we haven’t had the update yet?

Christian_baller01
Christian_baller01

Just talked to my friend who is a Verizon rep. He said rezound was never even going to get ics. Pretty disappointing…

Guest
Guest

No skin off my back, but there will be some off of Verizon’s and HTCs, I’m sure. I have to fill my obligation with Amazon Wireless until November, after that I’m going to tackle my phone like U tackled my tablets that OEMs didn’t want to update, by taking another trip to the Play Store. Hello AT&T and Google Nexus phone

joe
joe

Good article, Ill be done with Verizon in 4 months when my contracts up.

Al Briggs

I got tired and put ICS on myself. This is beyond ridiculous w/ Verizon and I’m no longer going to hang on every fake date/picture that’s put out on the internet. I have ICS and I love it. Screw you Verizon. 

Christopher Rogers

This is why I rooted and put ICS on myself!

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