Windows 10 problems

Windows 10 is still far from perfect, with users continuing to complain about Windows 10 problems on a daily basis. Microsoft are doing their best to remedy the situation with updates that seem to take place each week, but can they really stop the influx of Windows 10 errors and bugs that keep happening without fail?

We want you to use this page to discuss your Windows 10 problems in our comments section, as you’ll often find the best help and the quickest way of getting help is by asking other Windows 10 users.

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What Windows 10 problems or errors do you have on Saturday July 21, 2018? Leave your status below and let’s try get to the root of the issue to get you back at full speed.

Look out for updates from the PR team during official statements from Microsoft regarding problems and participate in the comments section to troubleshoot effectively.

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  • Leah Cox

    Just installed the new Win 10 update, my computer is dead, won’t even turn on, power button flashes 3 times after pressing then nothing…..any help out there

  • Joel Rutledge

    I have SIX dead laptops, thanks to Win10 updates! Every time another update comes out, we lose another Elitebook (8440p, 8560w, 8570p, mainly) to the boot loop problem! WTF, Microsoft!? Add in the fact that MS took away “safe mode” with Win10, and I now have 6 boat anchors! Anyone have any ideas for reviving these corrupted machines?? Or any way to get MS to fix the machines they kill??

  • Catman9

    my gateway windows 7 went out on me. I plan to have restored. I
    love that laptop. tons of memory and dvd cd player recorders. I had
    to go out a buy a cheap laptop for internet and email etc…it’s a Dell
    and seems like a nice small laptop but has no memory except
    for the garbage already installed which I uninstalled most and still
    no memory and windows 10 keeps telling me I need space even
    though I didn’t add any files and now update is giving me issues.
    I haven’t had this thing but 2 weeks. it’s not the Dell. it’s windows 1o.
    I hate that mcafee comes installed. I prefer windows defender but
    I can’t get the damn thing uninstalled. I’m going to just pay to get
    my old laptop restored which if I bought new would cost 1,ooo +
    and had windows 7. windows 1o sucks.

  • Charles Lankiwicz

    After my Windows 7 computer went south, I returned to my Windows 10 system two months ago. So far its working well; maybe Microsoft has finally got it together with these updates, but I’m still keeping my fingers crossed every time I see an update notice.
    One piece of advice that could be helpful is to let the updates do their thing no matter how long it takes; it can take an hour or more. Turning the computer off or attempting to interrupt it could cause problems. I may have done this in the past. Wait.

  • John Perry

    My computer was fine when I went to bed then woke up to a blue screen asking me what keyboard I wanted. Choose USA and then a tiresome loop started. Took it finally to a tech repair service and it cost me 100.00 to fix it. SO THANKS A LOT MICROSOFT FOR COSTING ME $100.00. LEAVE my computers alone, or ask first.

  • Avril Nero Storm

    YES THIS IS ME I KEEP GETTING THIS SCREEN ON MY LAPTOP

  • Avril Nero Storm

    I updated last night before I went to bed. I go to get on in the morning and I cannot get on at all. It always takes me to a screen asking me about keyboards, I do so then it takes me to a screen that says to restart or other options, no matter what I do, I can’t get past that point.

  • Lau Laf

    This is my issue right now and I am freaking out. We managed to get it back to the login screen, I forget which one of the options we chose, but we did restartr several times. It seems like its going now but it got stuck on “its taking a bit longer than expcted. please dont turn off your computer”. So I really dont know what to do, it has been stuck there like that for 20 minutes.

  • Pamm Larry

    My computer died on Sunday after the “HELPFUL” update. I had to pay for a new hard drive. My computer is a little over one year old. Since you get to update without my permission and this is supposedly your property, then I want you top pay for the fix. This is expensive and a huge unnecessary pain redoing everything.

  • Caroline B Hall

    I downloaded update last night and turned off the computer. This morning when I turned it on again, there was basically nothing on my computer which is a Dell Inspiron lap top that was running Windows 10 fine until now. Now literally nothing on my computer except recycle bin and icons the taskbar that there is no audio system. My computer is about 18 months old and no trouble until this. So much might be list:(

  • David Bailey

    I have 2 external hard drives, they are both stuck at drive (D:) (D:) two drive letters. I go to disk management to fully clear them and than make a new drive letter. That’s suppose to work. But when I asign any drive letter backup settings still says (M:) (M:) two drives letters whatever I set it as. I do the disk management again and clean the hard drive external out, I put a new driver letter and it’s still double. WTF? This is crap Microsoft!

  • C L

    My computer downloaded the most recent updates last night. Today, after two hours, it was unable to complete the installation of the updates. It is still locked up trying to restore a previous version of Windows 10. I have work I need to get done, and this is not helpful.

    • Yvonne Leist-creswell

      The sane thing happened to me. I’ve had this computer only 5 months thus took it back to Best Buy concerning this problem. They are charging me $40 to install a new operating system Fortunately I hadn’t transferred any important information to this computer so will only be out stuff like my passwords.
      Still, I think this is really shoddy work on the part of Microsoft, to have such a shoddy product that people like us are left in a lurch.

  • F CH

    I did the upgrade last night on my notebook and it is totally chaos. The notebook runs over 10 hours (overnight) to download and update to 100% and then reboot. In the morning, it takes another few hours (I went out and back home) to continue install after reboot. When I back home again, the notebook is shutdown automatically and I thought it is finally completed. Then I turn it on again but it then said roll back to previous windows version, it takes about 10-15 minutes and suddenly the power is off. Oh my god, I keep pressing the power button but nothing happen. Seems I need to say goodbye to my notebook now. Could anybody tell me what happens?

  • I wasn’t given much of an option to bypass today’s Windows 10 update. My computer is almost entirely crashed. It keeps “circling back’ to saying, “rollback” (which it won’t do), and finally the latest error is (on a black screen now, with only an icon of a recycle bin showing up): “Location is not available” Then the error says: “C:WINDOWSSystem32configDesktop is unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted and then try again. If the location is on a network, make sure you’re connected to the network or internet, and then try again. If the location still can’t be found, it might have been moved or deleted.”

    SO… now what? I didn’t ask for this update – it just does it. I’ve tried turning off and restarting several times, and it always starts with wanting me to choose a keyboard language (Huh? Since when do I need to do that), and then whirls around telling me it’s going to help me in today’s online world, and then it’s making sure my apps are set to go, and to leave everything to them – and then that error message.

    Needless to say, I can’t work since everything is on THAT system (and not on my laptop that I’m typing on now).

    • Dess Stefanova

      I have the same problem with my laptop. I haven’t solved the problem so far…

      • As of last night (Saturday, 5/20/18), they still hadn’t been able to fix it. They had been unable to get past the screens that I encountered. It sounded like they were making progress, but the tech guy didn’t sound quite as chipper and confident as he had on Friday. LOL. Hoping to hear something soon. I need to get back to work, and this “backup laptop” I’m on doesn’t have everything I need.

        • Dess Stefanova

          I am suspecting that the update created a new partition on the hard and the computer is trying to load from it but it is lacking the desktop file… Tomorrow I will check it!

          • I had that same error message about lacking the desktop file. I just heard back from Staples, and it appears that a number of people have had the same issue. In my case, they have to reset the whole system back to its factory settings. It’s unbelievable. I do hope that Microsoft is seeing these widespread problems, and addressing them for the future.

    • Lau Laf

      Sounds like my problem. It takes me back to a blue screen to choose language and when i do it asks if I want to rollback or go to previous version. Nothing worked. My husband tried several things and restarted several times and it seemed to be going but now its stuck on the “its taking a bit longer than expcted. please dont turn off your computer” so i dont know what to do, but it has been on that screen for 25 minutes

  • Dave Mccoy

    Automatic update created partition on hard drive that wasnt there before. Steam app no longer works and all saved games gone. Pathways to run programs disrupted. I have used Microsoft my whole life. This is unforgivable. I have assembled computers before, and have a fair working knowledge of PCs. After this experience on my desktop and now my laptop I will not use any more Microsoft products. I am furious, and my only recourse is to take my business elsewhere, and convince as many people as I can to do the same.

  • Liz Brynin

    My Outlook account is not working! Takes hours to open, has not downloaded any emails since midday and keeps asking me to enter my password for the Imap server – I haven’t a clue what this is!
    All in all, the whole PC seems to take almost twice as long to start up and to open programs.

  • Morgan Sharp

    Windows updated over weekend. Today I restored to pervious version. My touch screen stopped working in Chrome with the new update. My P7 Lenovo slowed way down with the new update. Did they have any beta testing done or is this the best they can do with beta testing?

  • stevez

    Windows update is at 415% complete?? Hmmm.

  • Lygodactylus

    The latest April update killed my HP desktop. It won’t start. There is nothing wrong with the hardware. Nothing can be done. I tried everything. Windows can’t revert to old version. I need to remove the hard disk and copy all the relevant files. And then I must reinstall Windows. Microsoft has serious problems. I am thinking of all the hapless people who only have one home computer, or all those whose work computer is killed this way. This sort of thing will wreck their nerves.

  • Tony Yap

    after window10 update on 12/04/2018 all network printer cant print

  • disneygirlj

    My HP desktop is showing an error screen this morning. Said it was looking for repairs, but then said to restart or use Advanced Options. Restart did nothing. Trying to go back to old versions of Windows wouldn’t work. Now it is telling me to reset my computer but I will lose all apps and settings. This is my home business computer. Help!

    • Tony Yap

      after window10 update on 12/04/2018 all network printer cant print damm

    • Tracey

      I’m having the exact same problem. When I try F2 I get a dos-like prompt for a password and my password doesn’t work. I’m stuck.

  • Soozilla

    After the March 14th update, my Chrome browser slowed down to dial-up speeds. The following day, I received an alert in Windows that told me that Microsoft Edge is much faster than Chrome. Unacceptable. I have no interest in even trying Edge, knowing how Microsoft has manipulated their market.

    • Soozilla

      Oh — and I have to use the F2 command to start or reboot. What the heck, Microsoft?!

  • SeinfeldFan

    Thank you so much for your feedback. I have tried Firefox I don’t know how many times… but after about a week I end up going back to Chrome. BUT, I try again, give n your comments. Thanks.

  • Nancy Agnew

    I have similar symptoms – all personalization was gone after update on 3/14/18. Start menu totally redesigned with dozens of MS things I don’t use. Worse – the explorer shortcuts to things like “Documents” and “Downloads” and “Music” are now pointing to c:usertempdocuments or c:usertempdownloads or c:usertempmusic. In other words – they are useless because the path should be c:userdocuments. Also, Chrome was REMOVED.
    it is as if the whole machine were transformed to something else or someone else’s. All iTunes stuff lost, so my playlists and so forth are gone.

    Very RUDE to remove programs and change everything around for an update. I’d been using Windows 10 for quite some time without running into this sort of nonsense.

  • SeinfeldFan

    MAR 18, 2018 — I am having problems with chrome opening certain sites, at some point. I does open about 7 pages automatically when I open ti, but when I try another websites, … if freezes… THEN a little box appears, WINDOWS 10 PROBLEM or error. something like that. THIS APP IS NOT RESPONDING. Do you want to close windows?… or CANCEL. I have playes with all options… but basically the screen goes “whitish” (cloudy)… and it just freezes. So have to long press the POWER buttom to kill windows. Then restart and it finally clears up and starts normally. I’ve done this 3 times today. I should have made a video of it. Next time I will

  • Samir Kumar Das

    Chrome doesn’t function properly

  • Samir Kumar Das

    (a) takes ages to start.
    (b) generates enormous amount of temp files, slowing down the PC
    (c) Shutdowns take upto 30 minutes.
    (d) For the past few days it was downloading some damn update, which is being done now at in the last 45 minutes has completed only 6% and its saying “Installing Windows 10”.Are they really installing the entire OS?

  • Gareth Jones

    After reading some of the comments on this page. My suspicious nature is thinking ,is this a plan by Microsoft to make us all go out and spend up to £1000 on surface pro 2in1’s. Obviously not been thought through becauase there is an alternative OS out there called Android that causes virtually no problems at all. Microsoft now too big for it’s own good and ultimate survival. It’s had it’s day but now time to call it a day with them.

  • Gareth Jones

    linx 1010 tablet with Win10 os. drivers uninstalled with no replacements. Downloading from microsoft store now impossible. Number of other drivers not working correctly as a direct result of compulsory win update dated 02/03/18. Micorosoft suuport say there vis a last option to fix any problems. I have another. Moving over to Android as Microsoft seem hellbent on destroying any customer relations that has not been destroyed up to date from previous updates doing similarvthings to Win 10

  • Charles Lankiwicz

    I have not used Windows 10 since last year after having multiple problems with updates including losing my entire operating system and endless update loops. I am using my old Windows 7 computer with updates turned off.
    If I ever use it Windows 10 again what I intended to do I think may be helpful to others: DO NOT CONNECT A WINDOWS 10 COMPUTER TO THE INTERNET UNLESS YOU ABSOLUTELY HAVE TO, and even then only as long as you need to.
    It cannot update if is not connected to the internet. This may be a good way for some to deal with the problem.

  • Rick Vanginault

    Not sure what to do. Nothing works. Powered off Thurs P M and was fine. Powered back up Sat PM and nothing works. MS screensaver on with time but mouse and keyboard no work. Cannot get login to appear.

    • Charles Foreman

      I had all the problems with windows 10 you could think about , Freezing screen , losing files , you name it i had the problem . The last straw for me was when it loaded 4 versions of windows 10 on my Desk Top and it just killed the computer completely. I had to take the Desk Top to a computer repair shop , they said it wasn’t worth fixing as it would have to have lots of repairs or new parts fitted , They said they are seeing more & more people have problems that can’t be fixed. So i sold everything to a person for scrap parts . I bought a Chrome Box off Amazon and had to change the printer as well as they only work with Google Cloud , i can honestly tell you now that i have had not 1 thing go wrong at all, no waiting around for updates or minutes or an hour to start up like it did before as i can get on the internet within 20 sec every single time. I wish i had done this some time ago as i was getting so angry and frustrated with windows 10 that i was ready to explode . Now hassle free and peaceful using the internet.

      • Rick Vanginault

        Thanks for the reply and the suggestion. My priority is to my eBay buyers now after my return from a day on vacation. I have about 10 items to ship and I have to borrow son’a notebook and reconfigure or…. Anyway—what a hassle. Thanks again!!

        • Charles Foreman

          Your Welcome : I buy & sell items all the time on Ebay and have no problems at all with loading photo’s & communicating with buyers all the time ect. Every thing i go on runs very smooth , even my grown up daughter and come off windows 10 since i did and she loves it much better than all the hassle on windows 10. Good Luck

  • Nino Dela Merced

    My wired keyboard and mouse stopped working after the update to my PC built.

    • Glenn Astarita

      Same issue here

  • MikeT

    My post wasn’t approved because I used profanity. To repeat:-
    My wife’s computer (HP Elitebook Folio) crashed after update on Monday evening, and is buggered! Was working fine before. Can’t get past black screen to uninstall or restore. Two days of struggling, and eventually have to pay for pro repair!!!!! About time Microsoft took some responsibility for this ridiculousness. EVIL B****RDS!

  • Michał Brudny

    Got “creators update” forced to install because of the Windows. After installation, display is darker after every launch and I have to go to Nvidia panel to change display options for Nvidia drivers. When I tried to go back to previous version of windows Xbox live stopped working (can not log in) so I had to install back this irritating update. I do not know why this update installed some free games from windows store. Is anybody went back to previous version of windows and have Xbox live working?

  • jk000079

    Latest “creator” update (and no, I’m not a creator, I’m a DBA, I dont need any “creator” anything) broke my network drivers. All my other (non-windows devices) connect to my router without any issues. My 2500 Eur workstation laptop with Macro$oft win 10 cant connect. Resetting my Win 10 to the previous build as I type this on my Android smartphone..

  • nlcatter

    task manager broken. ms people need to DIE EARLY

  • Menik

    Windows 10 is too invasive and in your face. The latest update happened while my computer was idle and closed some of my programs. I lost a lot of information between saves. I don’t even know what the update was for because it went and did it without my expressed consent.

    I couldn’t be more livid right now… Also the UI still sucks. Keep pushing me to Linux, MS.

  • Edita Toma

    Settings window closes when trying to access mouse settings. Settings- devices- mouse.

  • Outside the box

    The latest critical update caused my keyboard and mouse to stop working once I rebooted. Only works in bios and advance repair screen

    • Lynn Hutson

      I have a shop and received 3 desktops today with no USB after update. I’ve only had a chance to look at one, luckily the board has older ps2 keyboard & mouse plugs so I was able to revert. I feel for machines without ps2 ports…

      • Outside the box

        I managed to fix it by doing a system restore to before the windows update

        • Good call but for some reason that didn’t work for me.

    • Justin Allred

      We’ve had two of our systems in the office that were affected. All others (so far) seem to be fine. One of the two I resolved by rolling back to before the update. This morning, the update had already redownloaded and reinstalled itself. Right back to no USB recognition period. So I rolled it back again, and disabled (delayed) the updates. At this point just praying that Microsoft releases a fix before it reinstalls AGAIN.
      So darn sick of the “Updates whether you want them or not” BS! It’s insane, and ridiculous.

      The other computer that suffered the same “no USB” issue, is far worse-off! Tried to roll back to the restore point prior to the update. System completed the “restore” and gave the standard completion message. Thought that system was fixed until it was restarted. Blue screen errors, Windows “attempting automatic repair”, windows cannot repair, now I’m starting from zero with that PC basically. Thank you Microsoft for yet another FORCED update that produces Bricks, and you accept NO responsibility, and refuse to allow us to TURN OFF THE UPDATES!

  • The latest update broke my webcam.

  • Elaine Forbes Quarton-Boszak

    Someone needs to start a class action suite. The updates do more harm than good.

  • Elaine Forbes Quarton-Boszak

    The last update caused my desktop to become unusable. My husband worked with support, and had to reload the whole system. 2 work days lost here, and it also killed several functions on my laptop, (sound and keyboard issues) and has slowed it down to the point it is not very useful. The updates load at times when you are held up from tasks that need to be done. How can I shut these off? Nearly every update has caused some issues, and added junk I didn’t want or need.

  • Bob Wallace

    Keyboard isn’t working in outlook , just there though , headphones/speakers were disabled , fixed that.Start menu disappears , reappears after restart…and yeah the slow starts ,and black screens are an issue as well.

  • mmmgoodgravy

    Let’s see: extremely slow launching of anything from the taskbar (like 5 seconds lag to open Win Explorer, for example; sporadic loss of windows key functionality, start menu, and alt+tab functionality; black desktops (no background pic loads); no search field/Cortana functionality; and finally: sometimes right clicking on desktop for Personalize options results in an error message saying Win 10 can’t find the program.

    Totally calamity after the latest big creator update. All rock solid prior to. Problem is I don’t seem to have a restore point predating the update and am hesitant to reinstall Windows.

    • mmmgoodgravy

      oh wait, one more: search functionality in Outlook 2016 totally lost. starts pulling up ancient hits first then stops. error message says search unavailable.

  • James Kim

    My laptop doesn’t start after Windows 10 updates on 14 Feb. I searched online for solutions and followed start-up repair, command, reset back to previous point but none of them worked.

    Now I am going to bring it to professional tech guys to repair. I am scare of any update from Microsoft in a fear of causing me expenses for repair. I have been trying to fix it for over 12 hours and my frustration is equivalent to 10 mega ton nuke and I want to eliminate Microsoft from the face of the earth. You can imagine how angry I am. This is the second time having problems caused by Windows 10 updates.

    Microsoft should stop Windows 10 and give Winfows 8 free download. It shouldn’t release any product before it matures or give guarantee that any expenses caused by such event will be paid by Microsoft.

    F**k Bill Gate!! Clear your own company’s ethic before you do pityful charity work to make yourself look hood artificially.

  • Michał Brudny

    Hello everyone
    Got update (however i did turn off automatic updates) took whole day to install, but after that everything works almost fine.
    After restart it reset my resolution from HD to 1024×768.
    Installed new Nvidia drivers and solved but there is a problem with darker display after every time i turn on the PC. After log in I always have to go to Nvidia driver settings and set monitor colour and brightness setting to Nvidia. It is getting irritating. I tried to reset the update but after that half of the programs didnt work properly so it forced me to stay on the new update. Anyone have any solution or have similar problem.
    It is on PC not laptop.

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