TheTrainLine app not working

TheTrainLine.com is one of the most popular ways to get cheaper train tickets on journeys across the UK. They have a good system where you can save money by booking in advance, but sometimes we can see that TheTrainLine app has problems and sometimes payments can not be completed properly.

There is a TrainLine mobile app on iOS and Android, which lets you check train times and buy tickets directly on the app.

We’ve seen that recently though, customers have been running into problems with the Trainline app not working on the payment process screen.

thetrainline-app-not-working

Is TheTrainLine mobile app down for you on Monday June 21, 2021? Let us know in the comments section if you have any problems as we know many of you have had issues with payments going through.

  • Rosemary Fallows

    Hi Caroline, I’ve just complained to London Travelwatch about this – they are the ombudsman of sorts. Trainline are refusing to refund my Railcard even though I can’t access it when I need it. They have also said that they have had no other complaints about the app – I am apparently the only person who has complained about it! If you have time, it would be worth complaining to London Travelwatch so that the Trainline can’t get away with treating their customers so poorly.

  • Iain Farrell

    I paid for a three year senior railcard and received a receipt with a link to the trainline app. But the app is unavailable from my mobile whatever route I try. I have begun email correspondence with trainline but they just keep telling me to download the app. They seem to think that their app should be the only way to access a railcard. I have asked them to send me an image of my railcard: their response is download the app.

  • Paul Robinson

    £70 for a rail card and app not working… simply a flash on/off?

  • Stephen Bond

    I have had the problem with the trainline app today crashing constantly not being able to send a expenses reciept. very annoying

  • Willow2412964

    Unable to amend ticket won’t accept any cards. Traveling Friday need to change ASAP

  • Ricky

    Booked ticket and telling me example ticket

  • Tours Blackwell

    Trying to book tickets for my three children to go to college tomorrow, but it won’t accept any payment. I’ve tried many cards, and Apple pay.

  • mr modz

    Says session expired on app and on website for me cant find any trains
    Monday 21st September 2020
    Please fix need to find routes

  • Richard Ellingworth

    Not sure if a related problem. Today (13 August 2020) I purchased an eticket for trip starting 24th August, using a computer (not a phone). I got the email with the tickets attached as PDF files – OK. Then I thought I would check out the app on my Android phone. Turned on WiFi first. Started app. Went to My Tickets. No sign of the ticket I just bought. No big mint coloured button inviting me to download. Guess I’ll just have to print out the tickets and/or transfer the PDF files to my phone manually, but it is a bit pants.

  • justiceminister

    August 10th and now 11th, six attempts in total. Every time oops can’t take transaction even though my details 100 %correct. First time used this app. Last time I reckon.

  • Sharon Black

    The app says “no trains available “ no matter what dates or ticket I type in

  • Alan Wyatt

    App not opening – stuck in front screen. Tried uninstalling and reinstalling but still no joy.

  • colin2812

    Message saying “oops a problem” when trying to pay.

  • Not updating so I can’t see tickets that I have a receipt for. iPhone

  • G Stalin

    9th September Have been trying all over the weekend to book tickets but cannot get anywhere at all using windows 10 on my laptop. I can put in where I’m going from and my destination, but cant go any further at all. Have used the site dozens of times without any problem in the past.
    I can get further on my phone, using android, but I’m loth to make an actual booking having read about problems had by others.

  • Shahida

    I can’t access the Trainline app without WiFi. It tells me to check my signal strength or connection. It used to work. I’ve tried re installing it but the problem still exista

  • Sharon Hawthorn

    I too cannot log in with my password (which is saved to my phone)!!! Absolutely crap!!!!

  • Clare Clarke

    Trainline App won’t let me log on with my known login details – these worked on the desktop earlier to make a booking, now I can’t login to my desktop either to manage the booking or view any details! V frustrating!

  • Andrew Yule

    Yesterday I got through whole process and paid on android app, but ticket would not download: infuriating if not reliable. Used it OK ten times on same phone in past. Girl in India on help line no help

  • Tracey Wood

    App not working on Android. Says I need to login again when I go to buy even though already logged in. Logged out and tried logging in again and even though doesn’t give an error it doesn’t login so now can’t even search for journey. Even tried uninstalling and reinstalling to no avail. Had to resort to mobile site to book. Frustrating!

  • Daniel Wharton

    I’ll let trading standards deal with this

  • Daniel Wharton

    When I pay for open return it gives me same day return

  • Dan. M

    16/07/2018 app not working on android (I have an up to date S8) It says it can’t connect to the train mothership whenever I the search function. Bought a ticket on the website and it still didn’t download on the app, tried the email link and everything.

  • Emily

    I couldn’t download tickets bought online, and having reinstalled the app I now can’t log in either. I keep getting a message saying ‘sorry – unknown error’ or being told that there’s a problem with my internet connection (there isn’t). This is very frustrating as I’m now going to have to leave 20 mins earlier to make sure I can get a ticket at the station, and will lose most of the fare because of the £10 refund charge.

  • Mike Turner

    Cannot access the app via 4g, seems to be a real problem, not just today. Very inconvenient if you want to use it on the move. Is it just my iPhone or is this a common issue?

  • Mick Davey

    App not downloading my ticket.

  • Helen Agbo

    Is anybody having any issue with the app at the moment? I can’t search for any Manchester or Liverpool stations at all.

  • Ian Woods

    Clearly an issue and I recommend nobody attempts to go for the mobile tickets. I booked one for an evening journey last night, the ticket still has not downloaded. The link in the email takes me to the app, but it just says it cannot download at this time. I missed my train and had to buy another ticket.

  • Karen Tait

    Has anyone had any problems with multiple bookings for the same journey in the basket? I have paid twice and three times for the same journey recently, having repeatedly received an ‘error’ message at payment before it finally processed the payment (hence the bookings repeated in the basket)

  • Chris

    Had a nightmare with the Trainline App for Iphone. removed it completely and now trying to reinstall it. But all I get is ticket prices, none of my existing bookings/tickets are showing.

  • NW62

    Boo Hoo – App will not display my ticket. ticket office not allowed to issue it even though i have got the printed receipt. What do i do now?

  • Josie Bromehead

    Keep getting an oops message when I try to pay. I know it’s not my bank, I’ve spoken to them this morning

  • Sanity Prevailed

    App not working on Android

  • Mark Legge

    App frozen. Opens up but doesn’t have any functionality or respond in any way. I have tried everything with my phone (iOS) that I can think of to re-boot an app with no luck.

  • Andy Hitchcock

    TRAINLINE app frozen on iPhone – can’t get tickets, can’t book anymore. Useless and always slow. Gone back to the Virgin app – much more robust and faster

  • Tim Armstrong

    App freezes on android: just a screen saying ‘trainline’.

  • Emma Goodwin

    App is not showing train times just say id required

  • Cian Fox

    not working on android phone, cant download

  • Charles Main

    iPhone 5 using iOS 10.3.3 trainline app allowed me to buy ticket, but ticket did not download to app.

  • Simon Philpott

    The app just sits on the loading screen and doesn’t go any further.

  • Annie Clarke

    App wont open on android!!

  • Norma Saggers

    my trainline app on Android wont open, i have uninstalled it and re-installed but it is still the same, stuck in homescreen

  • Andrew Nisbet

    Unable to complete payment on the web page or on the app.

  • Barrie Stephenson

    The trainline app crashes on opening for me. I think there was an update yesterday. I can still use my tickets using the website in mobile Safari until problem is fixed with another update.

    • Barrie Stephenson

      I deleted the app and downloaded it again from the AppStore. All working again now.

  • mark seekings

    had to pay another £175 at preston today, because the app wasn’t working, so ticket inspector said not valid as i didn’t have a barcode he could scan. travelling back tomorrow, still no app, and have waited 45 mins on the phone for some-one to talk to me. i fear i will have to pay again, and will be expecting a refund for both journeys……..if someone will answer me on the help line . disgraceful

  • Ange Burtoft

    Yes had problems this morning and again this evening when I have retried to book tickets. After i have chosen my tickets, the following page keeps telling me there is a problem

  • Terry Couchman

    I can only buy tickets on the app when connected via my home wireless router. It doesn’t work on Vodafone when I’m out and about.
    Is this correct or am I doing something wrong…!!
    Terry

  • Steve Wyer

    Yes ticket purchase an issue since last night…still down this morning. When trying to ay on Apple Pay, app gives error message Apple Pay not available and then locks the Trainline app saying “booking” but it is not actually working. Other Apple Pay accounts also locked out until phone is rebooted…is this a Trainline problem or an Apple Pay issue please?

  • Dewi Rhys Jones

    website and app both down – what on earth is happening? tried a few times past few months and its always broke,

  • Olivia Hodson-Barnes

    Trying to buy an off peak return through the app and it keeps saying “an error as occured, please try again” when I choose my ticket type – very odd

  • Jo Lee

    My open return which was bought in the 6th days it’s expired and I want us it today

  • Paul Court

    Not issuing ticket this morning payment gone through, how to get refund?

  • Clare Holland

    Can’t download tickets?!? Keeps saying ooops something went wrong

  • Joe Jones

    SOLUTION: If your tickets are not showing up in ‘My tickets’, try updating the app to the latest version. This worked for me!

  • Sabrin Shohelly

    I have just bought tickets but not able to download . Transaction has gone through. Does this mean I will have to buy the again?

  • Barbara

    I’ve just bought tickets but am unable to download the app to my android phone. The link you sent to download didn’t work.

  • Nick

    Unable to download my train ticket for tomorrow as Trainline App will not download! Do I get compensation as I now have to purchase another ticket?

  • Davis

    I am unable to purchase a ticket- there is a problem with the Trainline app saying check payment details when I know they are correct and have checked with my bank.

  • Janet

    I cannot download my ticket for tomorrow.
    I get a message saying the address is invalid when I tap the download button

  • Lucy

    Yes I keep having a problem with the Trainline app saying check payment details when I know they are correct and have worked on a different day
    The app has also told me that it is not taking payment currently

  • Gwynneth

    Just bought tickets to use in January, 2018, have been trying to download the App onto my iPhone all afternoon. Totally failing to download. Can’t get access to my tickets.

  • Matt Osborne

    I’m not even able to load in my latest tickets – Refreshed the page multiple times and I’m meant to travel in 2 days. Luckily one of my tickets is a collect from station ticket cause I’m not going far but my other one is mobile and won’t load at all..

  • Mo Morgan

    I paid for tickets, which did download but couldn’t add them to Apple Wallet – just said there was a problem, failure to download tickets.
    Quite a few of us travelling today so a real nuisance. The wallet symbol was there, so I don’t know what the prob could be. Any ideas?

  • Beth Bayley

    My daughter is due to travel in 40 mins but it won’t download her ticket and states the order has expired.

  • Emma Marjan

    Can’t transfer my tickets over as there is no ‘options’ button it says to click to transfer my tickets to a new device and I lost my old phone that I had booked my tickets with. So i’ve had to buy them again, what a joke.

  • Rachel Crawford

    The other day my boyfriends ticket just disappeared off the app so he has to buy a cheap ticket just to get through the barrier at Leeds. His ticket then reappeared. It has just happened to me mid journey! Also, if you use a return portion of a ticket it keeps coming up as expired at the barriers even though you have 4 weeks to use it. Very unreliable, thinking of returning to paper tickets

  • Chris

    Ticket not showing.
    Normally the tickets I buy through my work PC will show up on my Trainline phone app within minutes. However, my latest batch of tickets haven’t shown for 2 days, despite refreshing the screen a few times… any help or advice gratefully received.

  • Andy

    Mon 23rd and today, Tues 24th, the iOS app is unable to accept my payment process, my card details are wrong ??? Bizarre as I’ve been using the app 4 days a week for over a year with no issue. Trainline please fix this bug ASAP or I’ll delete it !!!

  • mike swaffield

    Since the recent update it is not possible to activate tickets on my Galaxy S5. The activate button is not displayed in the information screen that advises that you are just about to activate your ticket screen.
    If it were not for the great attitude of the train staff at London midland and Chiltern Line this would have been a big problem.

  • Margaret MacRae

    Unable to book tickets. Very frustrating

  • Jane

    I am due to travel tomorrow and booked tickets 3 weeks ago. I went collect from the station 2 weeks ago and was informed that the tickets had been partly issued? I have not received any tickets and my travel was 2 weeks ahead! I entered the booking ref no twice and was told to go to the main desk. I have now held on the phone for 18 minutes and gave up and now in the queue yet again. I travel tomorrow and am not impressed with this service,

  • Peter Silverton

    can’t buy tickets on either trainline.com or the ios app

  • Mark Perkins

    Trainline app is down on IOS. downloaded tickets disappeared 4/10/17 15:21 quote “sorry for your inconvenience don’t use the app”. Great help and cuts no ice with a disbelieving ticket inspector. Thanks Trainline ….

    • Rachel Crawford

      Yep , happened on separate instances to me and my partner. He had to buy a ticket at his destination just to get through barrier!

  • Jason Bourne

    Trainline app doesn’t open at all since middle of Sept. their have been no iOS updates from Apple loaded.

  • cathy braddick hughes

    Crashes as soon as it opens.

  • Angus Russell

    Not working for me today and did not work on 11 September. Am having to show booking confirmation email on train. Cannot get printed out ticket at ticket office. Until now it has been an excellent app.

  • Ben Murray

    App won’t open any more – crashes immediately before displaying anything. Bizarre and frustrating

  • Darren Pearson

    Completely down. Will not even load and stay on page

  • Karl Vietoris

    Today I am unable to get tickets on my phone app. The only option I am given is to pick them up at a station.

  • Valerie Pickering

    I have my trainline ticket on my phone & im pressing activate but its not changing colour & i dont know whst to do,can anyone help?.

  • Maryanne Tank

    Everytime I check the app the train DEPARTURE time moves forward by a few mins…its now saying the train will depart 20 minutes sooner than when we booked!!! Quite annoying as we have to arrange transport to the station.

  • Robert mccann

    Unable to process payment why ive booked and used same card for multible journeys now.i have got to pay full price for my ticket now 25pounds more what a farce.

  • Robert mccann

    Unable to pay now ive got pay full price at 25pounds more because of the app.

  • Sean E

    The Trainline App on my iPad has totally stopped working, it continually shows “installing” but doesn’t install & I am unable to delete the App, so as to reinstall, as it is unresponsive. I even tried deleting the App through my iCloud storage, but it just won’t install properly or delete. Seems like I’m stuck with it half installed & unable to access it.
    Shame on you, The Trainline, for your rubbishy Tech, I shan’t be using you again & advise the general public to do the same.

  • Khushwant Chahil

    Whenever I try to login it says oops something went wrong. I want to amend my journey details

  • Sarah Deane

    I used the Trainline mobile app and booked a return from Liverpool Lime St to Euston going out Monday, back Tuesday. Outbound, I showed my activated ticket to the Virgin guard at the Virgin-dedicated barrier but he insisted on scrolling to the return ticket screen and he wanted to activate that, too. I protested, as the return trip wasn’t until the next day and, if activated, would have rendered that ticket invalid on the day I actually wanted to use it. But the Virgin guy wouldn’t let me through until the return ticket had also been activated! Crazy. He actually leaned in to my phone and pressed the ‘activate’ key! Of course, the next day when I got to Euston for the return trip, the ticket was invalid because it had been activated the day before and was considered ‘used’. I had to pay another £86 to get home and I’m still fuming. I don’t understand why the Trainline app doesn’t work off the barcode. That is, UNTIL that barcode has been scanned, the ticket is valid. The Virgin guard would not have been able to do this, because the barcode would be day-specific. As it was, as soon as that ‘activate’ button gets pressed, that’s it, and how many times must people do this accidentally? I now face a lengthy battle to get my money back. Not the Trainline’s “fault”, per se (that’s 100% on Virgin), but the app is fundamentally flawed in this respect. Phoning the Trainline “helpline” from Euston was a complete waste of time – they said there was nothing they could do, not their problem, etc. I will never, ever, use an app for any kind of ticketing in the future. I thought I was saving time by using the app. Instead it’s landed me in debt. BEWARE!

    • Rachel Crawford

      That’s disgraceful! Virgin guard completely out of order! Can you complain to them? I’ve noticed that returns on a different day come up as expired. Fortunately when it happened to me the guard at barrier seemed to be familiar with the problem

  • Jared Pooley

    Got tickets for today 25th June but the times, transfers were all wrong.. theres not even a train going the route I paid for so had to change destination times and transfers on the day whilst travelling due to the app messing up

  • Mark

    Started working now, after an hour of not working

  • Mark

    Keeps saying error when trying to search for trains to match my criteria

  • sue stafford

    Since Friday 5th and still on sat 6th May
    my experience of Trainline App is that there is no offer of Saver Return tickets for any journey I tried. Need tickets for next week and don’t know if they are still available at stations.

  • Mary Wear

    App asked me how I felt it was working. I clicked great. It asked if I wanted to complete survey. Clicked not now. Screen froze shortly afterwards and it has stayed frozen. 5/4/17

  • Nikki Fox

    Train times are not showing correctly 5 4 17

  • Lilly

    The app isn’t work today 25/03/17. I’ve bought my mobile ticket on my laptop but when I open the app it keeps crashing. Hopefully the train staff won’t be dicks about.

  • Roland

    This is the 2nd weekend that Trainline App has completely given out the wrong information on the times of the Thameslink Trains and today has left me so angry as traveled to Farringdon to find no service today – Trainline led me to believe there was a train every 15 minutes – sorry but this app is complete rubbish

  • John Gilbert

    Iphone 6Plus, for some reason for the last month my i phones been crashing regularly and I could not fathom what was causing it, really drilled down into the phone to find the problem, and it looks like the train line app is regularly accessing the net and causing massive problems. Even when I uninstalled the app it was still accessing the internet, and I had to reset all my settings to correct it

  • Amanda andrews

    Wouldn’t let me move tickets to my daughters phone . In the end she had to sign in as mevto travel ! Updated , rebooted etc … hopeless

  • adam

    Unresponsive. Updated to latest update, uninstalled, reinstalled. No luck. Crashed just now.
    iPhone 6s+, all other apps are fine.

  • Ursula Starr

    Using Trainline app on I-pad today I went through the payment process ..but it now has stayed on page …saying Booking your ticket to Lancaster …it is stuck on this page and has stopped responding ..so I don’t know what to do

  • Ted

    The IOS app hasn’t worked for about 2 weeks. Probably after an update. Cant get past the home screen. I use this regularly and they are missing out on business.

  • don’t know if I have paid, can’t access basket as kicks me out of site. customer services no help. no idea if I have bought ticket or not and neither do customer services. bye bye trainline

  • Since both my sister and I have processed our IOS phones on the 10th update, we have experienced some issues with your app. Namely, when we tried to purchase a ticket from one station to another and chose our time frame that we were to use the trains, the app refused to show us available trains leaving the station at the time requested. We even tried tapping the icon ‘Earlier trains’ and it showed us train times from the day previous to the one we had picked. I will say this was happening yesterday too; on Sunday 16th Oct and continues to seem faulty today.

  • Trainline App worked fine till I updated to ios 10 .. now blank screen

  • Andrew Morgan

    I cannot use Trainline app since last update, does Trainline care, or are they aware, or are they not bothered. I have ticket information stored, tickets to collect, seems like a poor reaction by there customer services,

    • BC

      I am just using the main train line website on my iPad until they resolve the issue. You can just sign in as normal.

  • Mick

    Mine has not worked for two weeks, have switched to the GWR app, which I think is better, bye bye Trainline!

  • David

    Ditto. Phone good, iPad black and white screen

  • Snow

    Same as everyone else. Updated to IOS 10 on both my iPhone and iPad and now just a black white screen on the iPad, (iPhone appears to be ok) still has Trainline logo but nothing else.

    Anyone going to provide a workaround for this?

  • Darren

    Once again not working, great app when it works which unfortunately is rarely.

  • Michael Taylor

    Trainline app not working after iOS upgrade to 10.0.2. Just a white page with blue at the top.

  • Ken

    I Just get blank screen and then it closes since upgrading to iOS 10 on iPad mini 2

  • Billy

    Blank screen for about 30 seconds then closes.

  • Gary

    Same as lots of others reporting. Since iOS 10 update, I just get a blank screen when I try to use the app on my iPad mini. Annoying!

  • Dan

    Same as lots of others reporting. Since iOS 10 update, I just get a blank screen when I try to use the app on my iPad mini 2. I can still use the app on my iPhone 5, even though that’s also updated to iOS 10. Annoying!

  • Alf

    Same problem. Works on iPhone 6 with iOS 10 but iPad version has a blank screen and it closes after about 15 seconds.

    • Alf

      BTW. Have tried hard reboots and reinstalling three times. Nothing works – arghhhh!

  • Since I upgraded to ios10 the trainline app no longer works. How can I rectify this?

    • J Bates

      Blank screen locks on iPad. When will it be fixed as it’s now useless

  • Lindsay

    First and last time i try to use the app to scan into the train. Not only am I unable to download the app, I can’t get the scancode for the ticket collector. I’m on the train right now and trying to get it to work before I get ticketed for not having a proper ticket. I’ve already reached out on twitter and no response.

  • Ray

    Today found out the app is not working, reinstalled 3 times, going to London next month need to sort out the tickets, any thoughts

  • I can no longer open trainline on my apple iPad mini . Still available on my iPhone.

  • Robin

    Trainline app not loading on iPad as of today, still working n iPhone 6, tried uninstalling, rebooting etc with no success

  • Bryanb

    Only to reiterate,”Trainline app not working since iOS 10 upgrade” any suggestions?

  • Trainline app not working since updated iOS 10

  • Since updating to IOS 10 the trainline app gets no further than a partially filled ‘splash’ page. Tried deleting and reloading the app without success – shame!

  • David

    I updated trainline app on my iPad earlier today. Then updated to ios 10 . The trainline app now freezes an does not load.

  • Tim

    Tried buying tickets for a trip next week and go to pay and says “an error has occurred please try again later” tried at 3 different times of the day, same message.

  • Alan Ng

    Problems with payments going through today, has anyone else had the same thing when trying to book tickets?

    • adam

      the app will not progress past payment info,stays on the page even when pressed done,cant download tickets now!!!!!

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