Tesco Direct website problems today

Alert: Problems Reported

Tesco has become one of the most popular websites online when it comes to shopping for electronics, toys, household goods and basically everything else other than food.

Tesco offers it all in today’s world and with the best prices compared to high street competitors. When Tesco runs promotions such as Clubcard boost, Toy Sales and Black Friday events, Tesco website problems can occur frequently with users unable to log into the website.

tesco-website-problems

Is Tesco website down on Saturday September 22, 2018 and not working for you? Let us know which area you are in as sometimes Tesco website outages may be affecting a certain region with others still having access.

We’ll provide updates here in the discussion whenever there are problems with Tesco website not loading so keep checking back.

Drekeamo Y Huang

I could not checkout today, I am at Holloway road. Tried more than 15 time. Actually I could use ebay BTW, so it must be your problem, TESCO
Hazel

Tried about 10 times to checkout my Tesco weekly shop online. Says there’s an error with my payment details. Losing the will to live.
Mari Connor

wont let me check out keeps authorising then coming up with an error has occurred
Suzy Woolley

I’ve tried about 10 times to checkout my groceries…it comes up with an error message stating to check my details, I’ve tried on several browsers, on different devices & still same, but £2 has been debuted on each occasion, I’ve now given up, will go elsewhere as I no longer trust the site, after 15 years I will now do my online shop elsewhere unless I personally receive a BIG apology & some form of voucher…I’m so angry over wasting over 2 hours of my life & not to mention the stress!!
Karen Pollitt

son did a shop for 1st time last night-25th and paid for it for delivery sunday-26th/8 – they told him his card had been declined 3 times even though they had taken the £2 card check out. tried with my card and that was also declined – after they contacted someone internally my card then worked. anyone else had this problem
Shirley Elston

Did the order and couldn’t check out,tried for 4 or 5 hours and then gave up and ordered from Sainsburys instead. Colne,Lancs
Dawn N Steve Holland

wont let me complete checkout stuck on order summary …….east ayrshire
Shabiha Kothia

clubcard boost site down
Alysia Pilar Forde

Site down, Conwy North Wales
Micky Horton

Site down. Kinlochbervie
Hazel Leng

Unable to check out at all
BC7T

I haven’t been able to log in for about a week now using Chrome, although no problem on Edge. It did this to me a couple of years ago, so used Edge for Tesco and Chrome for everything else. Then one day I got fed up of the switching and tried on Chrome again, and it worked up to last week.
I’m in Cornwall
Danni Goodby

Unable to checkout!!
Danielle

I have the issue too on tesco groceries since yesterday been trying to pay for my shopping delivery for Thursday but it keeps saying error check your details and try again! Very frustrating!! In Hemel Hempstead area
Broadsword Mvg

they should get phone lines up and running to allow orders to be processed, you cant order on line, I hate to think what this has cost in money terms to the company, never mind the annoyance of the customer base
Tony Hodgson

Unable to select a delivery day !!!
- Broadsword Mvg
  
  same here items I wanted are now out of stock so sick of it
Nancy Agatao

Unable to pay!! Comes up with error message
deniseb100

Been trying for 2 days to get a delivery date , been told there is problems when will it back on
- Helen Williams
  
  me too. cant choose any date and been trying over and over since y/day morning.
  manchester
Mat

I’m unable to pay for my groceries today.
Benjamin Lea

Can’t pay online for my groceries. . About to loose my delivery slot! Haha.. Abingdon, Oxfordshire
Carly Short

Not letting me buy either. In Swansea area
Sandra Ritchie

Have had problems with site since last year . Now with order I had delivered today , items mixed up with my previous order !! .
Also unable to enter coupons onto page .I was told by Tech team that
the problem is with apple !
Fiona Finucane

Live in kilcullen in kildare app and site crashing
100

Went in to change a few items in my basket and it literally takes 6 separate pages of clicking on six different blue checkout buttons before you can confirm checkout

absolutely bloody ridiculous

Their website staff should be fired
Verm

Refusing at last stage of ordering ”an error has occurred, please check you have entered your details correctly”. Be warned, multiple tries seems to have locked my wifes card. She is not a happy shopper.
Michele Towns

There are no delivery slots available. I am in the New Forest.
Rianne De Boer

I keep getting ‘Sorry, an error has occurred. Please check the details you have entered and try again’ at checkout. I don’t know if the problem is on my end because this is my first order ever, or if it’s the website, but either way it’s very frustrating.
- Mandy Smiler Farrow
  
  I am having the same
  problem and I order regularly
- Julie Stoken
  
  I’m having the same problem, can’t choose a delivery time and finish my order.
- Eilidh
  
  Same problem since the snow. Am in SW area. No other website affected, so not my fault. Frustrating as am housebound with no family to shop for me…Phoned about this last week.No joy. Get your act together Tesco or you’ll go,the way of Toys R Us!
Chris Lynch

I have been having all the same problems, Changing delivery date , adding to order, cancelling items etc etc. Very frustrating, even thought it was my computer.Even asked for advice to buy a new one. Live in Walsall Area
Geoffrey Bell

Unable at access deliver date and checkout on grocery website after entering order
Dai Ling Wing

I’ve not been able to add my clubcard voucher codes at checkout and one of them expires tomorrow!
Nigel Smith

Can’t take payments even with a OTP (Peterborough Cambs)
Barbara Jackson

I can’t get onto the site to do any shopping as it says the connection is not private.
Julie Cox

Put all shopping in basket got delivery slot till 5pm won’t let me pay for it
Jenny kelsey

Got a phone message saying I have a delivery due tomorrow- but I haven’t ordered anything and I have no pending orders on my account! Anyone else got same problem?
- Sharon Haydon
  
  me too!
  - Jenny kelsey
    
    At least it’s not just me then!
    - Sharon Haydon
      
      Got through to customer service. Said loads of texts had been sent in error. Assurred me that my account would not be charged. Best to check tomorrow after the delivery slot xx
sital deol

Same here. Joined December for free trial but never activated. The
P V

Painfully SLOW to access “My Favourites” and once I can access it I then have a LONG wait for pages to load. I’ve tried logging in and out. Same problem. Using Chrome Browser.
sapphireoceans

Tesco site won’t let me complete checkout? I’ve entered two different card details and “confirm payment”, then just goes back to the same screen with none of my card details there, just blank! So frustrating as I’ll now lose my tomorrow delivery slot because I can’t checkout in time! (Essex, unfortunately)
Gillian Wright

Website won’t let me confirm payment even tho I’m entering correct info
Dave Parker

Talking about Tesco groceries site here but just wanted to rant somewhere about the new website they introduced a few months ago. Absolutely awful and I wish they’d go back to the old one which I had no issues with. On one of the favorites / usuals pages (can’t remember which) all the items I bought every week used to be listed. Now they’re spread across about 5 different pages that I have to open in tabs and search each one of for everything to get everything added to my basket. New website is far far slower than the old one. Many items seem to be missing images for some reason and not sure if it’s related to the website or not but often when I search for something like hash browns every single product of that type shows as not currently available. Also seeing various encoding errors like ” & # 3 9 ; t” where spaces used to be.
- Misty Groves
  
  Wish I could even load the site properly. It freezes my browser (latest version of firefox) and it has hissy fits with my CPU. My laptop heats up and roars. Pages are slow and unresponsive and hard to even shut down. This never happened with the website they had up last year! They don’t take the slighest bit of notice of anything I tell them about the issues.
Claire Davies-Clayton

Tescos is showing a “security failed” page when trying to log in. I logged in yesterday no problems, but now I have no access.
jake

Confirmed a whole order, went to check out, put in my details, pressed continue and I get an error page…
liz

gave up ordering yesterday as would not load the groceries properly same today.
Moonviolet

since they updated the website every page takes ages to load, please go back to the old one!
- Misty Groves
  
  I know. It took me 3 hours to put 20 items into my shopping cart. I have told Tesco so many times and they throw their failings back at me, saying it must be MY system, my server….goodness knows what. My system worked perfectly well with their old website!
  I have given up on them and shop at Asda or Morrisons online. No problem with them. Tesco have lost my custom.
Kerry Jones

Been trying to check out for hours my grocery home delivery shop wouldn’t work lost my slot now
- Kerry Jones
  
  I’m in south west lost slot now and still not working
EA

Can’t see grocery products pages at all, nor add any products to existing baskets – on pc or phone Tescos app. Has been like this for at least an hour. 10.30, 31/12/17
Nikki Turner

No Tesco delivery slots available after 3rd Jan. I’m in Cheshire?

Tesco Direct website problems today

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