Tesco Groceries website down? Problems today

Alert: Problems Reported

Tesco has become one of the most popular websites online when it comes to shopping for electronics, toys, household goods and basically everything else other than food.

Tesco offers it all in today’s world and with the best prices compared to high street competitors. When Tesco runs promotions such as Clubcard boost, Toy Sales and Black Friday events, Tesco groceries website problems can occur frequently with users unable to log into the website.

tesco-website-problems

Is Tesco website down on Thursday November 26, 2020 and not working for you? Let us know which area you are in as sometimes Tesco website outages may be affecting a certain region with others still having access.

We’ll provide updates here in the discussion whenever there are problems with Tesco website not loading so keep checking back.

  • Pauline Lewis

    I’m in Sutton in Surrey and for the last two days have been unable to sign in to update my trolley. Anyone local to me having the same problem?

  • Sarah Lloyd

    I spent so much time today adding items into trolley but then had trouble checking out later on. I tried so many different ways and tried on more than one different device also. I did notice that the “book a slot” kept showing which I thought was odd. In the end I went to “my orders” and clicked “make changes” and the 90 products I had added, just disappeared in front of my own eyes..I almost wept! I have spent the last hour adding everything back and this time it worked, checked out within minutes to spare! This is the second time that this has happened to me within the last few weeks. Very foolishly I’d forgotten about the previous time, until it happened again! Seriously going off Tesco!

  • Simon

    Can’t get on Tesco groceries online for about 3 days now
    Lancaster La1

  • VIKING2015

    Payment problems just call customer service. I had the same problem and you must explain tge problem. An 0800 number. It department sorted it but IT TOOK FIVE DAYS. working well now

  • Rosanne Derrett

    I’m in Gosport Hampshire. I cannot get my order to save changes. It’s due Thursday evening and it’s now 125am Wednesday. Im disabled and shielding so a trip to Tesco is completely out of the question

    • mark

      Same issue, i cant amend order orders at all, just crashes when i try

      • Rosanne Derrett

        I have found a solution and gor my order accepted. No thanks to Tesco – their IVR system takes you through the system the cuts you off. What I did was this. Before you his save changes, CHECK YOUR DELIVERY SLOT and accept it again. Then it should allow you to save changes

  • Sue

    My old orders are still showing on app and new ones have disappeared.

  • Jane Ann

    I changed my Christmas list yesterday then got kicked off the site around 5pm yesterday, so have no idea what is in my basket. Was told IT was working on the fault. Still cannot sign in

    • mark

      same here, i have not been able to log in for 3 days now

  • Murron

    I was just finished amending my order when I got kicked off the site. I’ve not been able to log in since. Got asked the questions about which browser I’m using etc. I’ve tried 3 browsers, deleted cookies, restarted my laptop twice, tried another laptop, tried the app, tried private browsing. Nothing helps. It’s not the first time I’ve had issues. If Tesco don’t fix this in time then I’m stuck with a previous shopping basket. I always save a previous shopping basket when I book a slot and amend it later. Right now I’ve no idea what I’m going to get if I can’t access my shopping today. Just got a message saying that several customers have this issue and they are trying to fix it.

  • 2011williamandkate

    Cannot access my grocery account all i get is ” Oops something went wrong ! ( 500 ) ” contacted tesco customer service got asked the usual questions ” what browser are you using , i use either Google Chrome or Windows Edge anyway after a rather heated discussion was advised i would be contacted in 24 hours .

    • VIKING2015

      Same payment problem since Saturday. Phoned tesco customer service sunday and they reported this error 500 to their IT Department in India. Called back monday and had not heard anything. Same rubbish answer yesterday and today! Stuck. Tried private browsing and various browsers nothing works. Rubbish service not impressed order for saturday delivery not finished and will only receive some of my products since i cannot add and pay. Angry

      • mark

        have you managed to get in now ?

  • Marie McGinn

    Marie McGinn when I change items on my Friday 20th November slot I can’t get any further to verify changes.

  • John Doddy

    whats wrong with website cant find anything when i search for items and keeps saying Sorry this product is permanently unavailable on everything i try to look at

  • LANCSKID

    Tesco Hadlingden Order for Sunday 15th has disappeared from app and become 29th. Other orders dates etc are incorrect. Website problems flagged within app. Rossendale area.

  • Tony Stansfield

    Bognor Shripney click and collect inaccessible all morning. Got through briefly clicked on book a slot and got thrown out. Useless

  • Nickykuk

    been waiting since 6.50 to get on

  • jacky

    woah….finally got on after 3 hours, on my laptop not mobile, stats still queueing. lol. still got some gaps for home delivery and plenty for click and collect at lincoln extra. good luck people.

  • Caroline Page

    got in now, but no calendar past 3 December. Disgrace. Just managed to get an xmas slot with Asda. Not how to run a company Tesco and no priority for people in vulnerable category (I am not but feel for those that are elderly or with conditions and not as used to using technology as some of us)

  • Garry Hobbs

    Absolutely shameful. Started queuing at 6.50 AM. At 9.10 AM, also logged into queue on 3 x other devices (2 x PCs + additional smartphone). At 9.20 AM, got onto bookings ON ONE OF THESE OTHER DEVICES – smartphone. Was able to book only 20th (nothing further) – North Norfolk. 2 minutes later, one of the PCs connected to booking page. At this stage, the initial device WAS STILL HELD IN A QUEUE. The 20th had fully booked in seconds following.

  • Joanne

    Omg! Just got on picked date and put me back in a queue. I give up!!!!!

  • jacky

    just looked on isitdownrightnow for tesco and it says the servers down. also some people are closing the app and re opening it and getting on. seems the app is prioritising newer activations. tried it ….didnt work. This is worse than first lockdown when we had to be online at midnight to get the slots we needed.

    • Tonya Says…

      I am in hooray …waiting since 7:30am Herts.

  • Sooz48

    Still out in the East Riding.

  • Joanne

    Does it automatically refresh and let you in as not sure my screen frozen and dont want to come out and lose my place, been 2 and half hours now

    • C Taylor

      Yes…it did with me

    • Tonya Says…

      Just stay there Joanne sooner or later they let you in x

  • C Taylor

    i was finally able to complete order for the 22nd…..

  • Sue Farrington

    I am just trying to update my order for this weekend and cannot get through, I am in the High Peak, Derbyshire. Looks from previous comments that people are trying to book Xmas slots, no doubt Tesco app isnt coping with this!!!

  • Neil Bullock

    What a farce!

  • Ted Edwards

    Still down in Eastbourne

  • Joanne

    All they care about is the money, just greedy

  • jacky

    just been on twitter apparently we’re all in a virtual waiting room

  • tracey constantas

    in stevenage been in queue since 0650 and still in queue now !? is it actually working , would like to know cant keep waiting forever and i need to add to my delivery for tomorrow and cant even get on!!

  • C Taylor

    Got in to only be put back in the queue….

    • Erica Page

      That happened once at 7.20 to me, still waiting again now and it is nearly 9am, madness

      • C Taylor

        That’s 2hrs…..so annoying

    • Neil Bullock

      Me too!

  • Been queuing for 90 minutes then found I had a session open from last night, and managed to book a slot xmas eve, no other slots available. Pretty rubbish from Tesco especially as they have made no public comment. Doubt there will be any slots left for Xmas week now………..

  • John

    website jammed Devon

  • Joanne

    Dont think it’s worth it if no slots left near xmas, what a waste of time

  • Gordon Whyte

    Been in a que from 7am and its now 8:51

  • jacky

    been waiting since 6.45 when i was able to join the queue, still waiting in lincoln, says they’re limiting the amount of people. this is silly

  • Fiona

    I’m still not able to get on. Been in a queue since 7am. I’m in Norfolk and not looking too hopeful….

  • Beverley Davies

    Hi I’ve been waiting since 06.40am to get a slot ! Got in yay only to be pushed out and back in queue. Not on Tescos

  • Ruth Crafer

    Still in queue since 7am for Christmas slot, in Essex.

  • Colin Lee

    I have just got in after 2 hours!!. Booked a slot. Only slots available are from the 18th to 20th, none after that

    • Erica Page

      what area are you Colin

      • Colin Lee

        Chertsey

  • Jennifer Rayner

    Joind the queue at 7a.m for a christmas slot. Am in Essex. Finally left at 8.40 in disgust . Will amend my Riverford order instead and hope to get non perishable in normal delivery slots in december if they mange to open up again.

    • Erica Page

      Think you are right Jennifer, still on here at 8.44

  • Peta Rose

    Total madness. Thought this would happen when got message about xmas slots for us for today. Media will have a field day with this one. Been waiting with a Xmas Scene since 07.20 this morning. Now 08.40!

    • Erica Page

      7.05 for me, saw email and went straight on, or tried to!!!

    • Tonya Says…

      Tried Ocado just now to see if they were having issues etc.. and they seem ok running normal…

  • John Rogers

    I presume the Tesco IT people are still in bed, because they’re not explaining themselves here 🙁

  • Lynne Hamilton

    Think they releases their Christmas order slots today that may account for it

  • John Rogers

    Been waiting since 0705 in Bristol. So much for priority slots. Can I have my money back please?

  • Joanne

    Was there any slots left?!

    • Tonya Says…

      I just want to amend an order and don’t need a slot ,don’t understand why I need to wait ???

      • Erica Page

        There is no selection process for that at the moment I guess, it is just getting on the website in the first instance that is the problem. Suspecting it has crashed.

        • Tonya Says…

          Yep me too x

  • Shan

    I’m in!

    • Erica Page

      YEEEEEEEHHHHH how you do it!!! lol

      • Erica Page

        1 hour 20 mins so far, they ought to put up here if it has crashed.

        • Tonya Says…

          Ahhh Biting my nails to the bone …

    • Colin Lee

      How long did you wait. I have been waiting since 6.40am

    • Tonya Says…

      How long did you wait ?

    • C Taylor

      Did you wait on being put through in the queueing screen?

  • Erica Page

    been in queue since 7.05, still nothing

  • Colin Lee

    A carrier Pidgeon would have been faster placing an order!!
    I doubt whether there will ever be a proper apology

  • Joanne

    Been in queue since 6.50 screen is just frozen,no way to refresh
    Tesco knew it was going to be busy booking xmas slots should have got it sorted by now!!

  • William Holman

    Not good enough, someone must know if it is the server overloaded or just poor software. A blanket statement on Facebook wood be better than nothing.

  • Claire Taylor

    Been queueing since a little after 7am….North Ayrshire. It is now 8.20.

  • Martha Mason

    TESCO NEEDS TO COMMENT NOW, LOTS OF ANGRY CUSTOMERS

  • MaryAnn Rennie

    Came on to see what the situation was, and I see that I am not the only one who has been queuing for well over an hour. Looks like I’m going to have to give up as I have other plans for the morning and can’t sit around for much longer.

  • Shan

    Been in a queue since 6.45. Nothing happening. Leicestershire

  • Martha Mason

    BEEN WAITING SINCE 6.30 ANY TIPS ANYONE?

  • Teresa Horn

    Suddenly placed in queue at 6.50, while completing shop begun at 6.40. Abandoned queue at 8.05. Stoke on Trent.

  • Colin Easter

    Been queueing since 6.50 with the same screen showing even after rebooting phone.

  • Mandy Hooker

    Joined the queue at 7.15 to try to book Xmas slot. Still waiting as at 8.03. Essex

  • Colin Lee

    been in queue since .45am, no joy yet

  • Mandy Jackson

    Joined the queue then booked slot at 7.10 then put me back in queue still waiting to get back on.

  • Sue

    Yes still waiting at 7:39 in Buckinghamshire!!

  • John Carr

    I am still waiting for Tesco’s Site to un-freeze 13/11/2020 07:28am

  • Kat Giles

    Wont let me checkout at all..

  • Louise

    Cant update an order that expired tonight

  • Wilbur

    Site Inaccessible
    Says ” website Busy you are in a queue.”
    3 hours later, still un a queue?
    never had to queue before
    Unimpressed as a delivery saver member more disgraceful service from this outlet who still cant seem to have mastered the Covid issues after 8 months.

    Went over to Sainsbury’s site instead..no issues.

    So finished with Tesco

  • AAW

    I have various orders … and they are all now showing exactly the same products I’ve ordered for my delivery coming tomorrow! My delivery note email doesn’t match my amended order either

  • Pam Alderton

    It’s back up and running again now. Let’s hope it stays that way too.

  • Linda Donald

    It’s working now, just finally paid for my shopping. Time now is 1630

  • Ian Machin

    Payment won’t finalise Stoke on Trent

  • Jo Thomas

    I just managed to check out my order in South Wales.

  • Paula Claire Osborne

    Not working DN10 either. Bloody thing! Looks like I’ll only be getting half my online shop that’s due tomorrow.

  • Beth

    Payment not going through! (Somerset)

    Oops, something went wrong! (504)
    We’re sorry we couldn’t display the page you requested.

    We apologise for any inconvenience this has caused you.

  • Same here in Hucknall, Nottinghamshire

  • Anita Hunter

    Not working in Norfolk

  • LeonRoskilly

    Can’t pay to confirm my order (Been tearing my hair out!) 🙁

  • Stephanie Akerman

    Not working in Basingstoke

  • john wilson

    Payment system down in hartlepool

  • Jayne Hulbert

    Not working here in Dorset, Have tried loads!!

  • Patricia Morris

    Not working here in South Wales have tried many times hope it will not affect shopping order.

    • Jo Thomas

      Try again……I’m in Llanharan and just checked out!

  • Karen Davis

    Everyone is affected. There’s a recorded message if you phone them. Their IT dept is working on it. If it doesn’t get fixed today my order will be screwed for tomorrow and I can’t go to the shops as I’m clinically vulnerable. Grrrr. It’s normally brilliant.

  • Gill T Calderbank

    Manchester tescos down

  • Sasha Cox

    I am in Bedford MK40 can not also get my shopping online payment to go through…………Sasha

  • Lolly Lolly

    Same here in Barrow-in-Furness

  • Pam Alderton

    Online payments not being processed in the Glossop area.

  • RosB

    Yes, same here and also have spent an hour or so building my order. Frustrating. Tesco phone line has an automated message that hey have a web issue and to ‘chck back later’ – but will our shopping baskets still be there?

  • Eleanor Conner

    Can’t process payments in Fife

  • David Cox

    same here- york

  • Karen Day

    Out in Trent Vale Stoke-On-Trent. I can order but cannot process payments

  • Deb Cooper

    trying to amend an order and got the same message, I wonder if I will now lose the slot or it will stay as the original order? I’m in North Yorkshire

  • Julia

    Same problem: Sorry, we had a problem processing your payment.

  • Elizabeth Banks

    Same problem here.Cannot update my order because the site can t process my card.Not happy as just spent an hour updating my order.

  • Rachel Moore

    same problem with amending an order Oxfordshire

  • John McDonald

    Accessed online order (from Manchester) to make amendment and received “Sorry, we had a problem processing your payment. This may be a short-term issue. You can try re-entering your card details below” Have tried a number of cards, each card is verified and then same error message is returned. Obviously a Tesco Transaction Gateway problem, which could be alleviated by announcing their problem on their site.

  • Glitzy

    Can’t pay for online shopping in Leicester

  • Lee Brockway

    unable to check out due to error message
    Sorry, we had a problem processing your payment in surrey

  • Amy Frances

    I’m also having problems, (Canterbury, Kent), may I also add that their ‘priority delivery slots’ are a total scam. The woman on the phone was contradictory and basically told me they don’t exist.

  • Sylvia Worthington

    In northern ireland. can@t check out after amending my order for tomorrow. Worried it won’t go through as i’m in the vulnerable group.

  • MeandMart

    In Birmingham, West Midlands. Can’t check out after amending my order for tomorrow. Very frustrating as I have tried several times since 5pm

  • humphrey connor

    Can get on the site, but it won’t allow checkout.

  • humphrey connor

    Is tesco’s on line order page not working today. orders come from Stafford uk, but cannot get on the page

    • Susie Smith

      Mine too iv just tried im in Basildon essex hopefully will be fixed its due tomorrow

    • Susie Smith

      its working now

      • humphrey connor

        Thanks.

  • David Rodger

    I amended my next order this morning, but when I went online to order one more item, the trolley
    contained items I had ordered in the past but not the items I had checked out this morning. I had to empty the trolley and start from scratch. I assume a computer glitch at Tesco, which I have usually found very reliable.

  • Janis Warren

    Site kept crashing or putting up error codes. Would not let me checkout so stuck with half a shopping list. Now won’t let me log in. I’m south of Grantham.

  • Niall Edwards

    I had a few ‘Oops, something went wrong! (500)’ errors tonight using a Windows 10 laptop. Refreshing the page seems to resolve the error temporarily (so far) but it is worrying that it is still happening

  • Sue Robinson

    31st Oct at 2.20pm Can not pay for items in my basket, I keep getting error – consett Durham

  • Barbara Osborne

    Keep getting error page when trying to checkout my updated order!

  • Sarah Lloyd

    Massive probs with Tesco page earlier. Lots of glitches with stuff not been added to basket, then error pages. I managed to save my items and go through the order process but with only half my order done. I just went and amended it with the rest of my items and thankfully all good now.

  • F4Berni

    It’s just started working again.

  • Chris Baston

    Thank God thats over. 7-15 to 8-40 to update an order. Thrown out eventually after so many refreshes and backs. Eventually allowed to sign in and then it displayed wrong page when paying…
    COME ON TESCO GET THIS SORTED

  • Unable to amend order

    Unable to save changes to order. Hoping it will be ok before 11.46pm

  • Lauren Rees

    Unable to log on to change order.

    • carol mcpherson

      Me too. Going to end up with wrong stuff!!!!

  • Chris Baston

    Not getting any joy with trying to finish an order before 11.46 this evening. Anyone else got this problem of GATEWAY problem. will not let me chose any irems to add; just scolls round

  • Chris James

    Cant get on to amend my order

  • helen smith

    Been stuck with no orders for 10 day’s now and still says “something went wrong” when booking a slot. Tesco refuse to refund my subscription fee but they cannot provide the service or answer. Please help. Emailing them was pointless and I got lied to and fobbed off. Phoning them sent me to an automated message then hung me up.

  • Robby Green

    Most frustrating website ever, so slow, can’t checkout.

  • Jessica Harveyson-Kelly

    Every time I add something to my basket it automatically removes it! I had been happily adding lots of items when I noticed the total as £6.04. When I checked, it had only added 4 items. When I try to add them it says ‘adding to basket’ but doesn’t do it. Has anyone else had the same problem?

  • remalhaut

    Payment hasn’t been working for two days now…

  • Gill Morris

    Trying to update an order for my mum and dad for tomorrow but the payment screen isn’t working. The order currently only has one pint of milk on it so won’t be happy if I can’t update it today…

  • Dy Swindlehurst

    Will not allow bank authorisation of card for a click and collect spot. Have been doing this regularly every week since lockdown. It normally goes through no problem.
    I am in Southport

  • Anne

    Will not allow any payment option. Proceed to paymet click on payment but just leaves ordder sitting on screen. No option to input.payment card.
    Rang tesco customer service was told they are having problems with chrome. Said download safari on my android I phone! Well safari is just supported by Apple/Ios & can endanger android system & read memory card details. Think Tesco are NOT able to cope with demand SO using that excuse to get rid of customers!!!! Well they will & customers will find proper customer service elsewhere.

  • Mark Hobley

    It goes through the order process and the delivery slot is booked, but then it errors on the card transaction. My card is saved against the account and has sufficient funds.

  • Janet Cockerill

    Will not allow me to book a delivery slot after 3 November.

  • Andrew James

    Finally sorted. Unable to place an order since Friday PM as unable to check out with a Tesco debit card! Lost about 6 slots in total and spent about 30 mins on the phone trying to speak to someone. Now have to wait until Tues 27 for my next delivery unless I can manage to change it, which I doubt as so many people affected. Surprised the press didn’t splash this.

  • Elizabeth Hood

    Wont process payment for my delivery saver plan I had the same problem with my groceries shop last week. It eventually worked, I was starting to worry it was my card but obviously it’s an issue with tescos website

    • Robert Hamilton

      Cannot update card details for delivery saver. Tesco said last night it was probably their fault. Hoped to have it fixed by last night (Friday). Obviously not fixed. They also weren’t sure it was their fault, might be Visa!

      • Jane Elizabeth Allen

        Same here i even rang VISA ,i was told by the bank not to try my card at all.not even contacless. And i can only withdraw cash, Cant even change order on their groceries.And now its Sunday

  • Sylvia Colburn

    Order all done. Time slot booked. Won’t accept payment despite verification from Tesco’s own bank. Lost booked time slot. Have been trying all day and no further ahead.

  • Shel

    Problems processing payment, can’t checkout.

  • Brian Rose

    Payment processing timed out. 4 different browsers – same result
    Cheshire East

  • Sandra Langley

    Problem processing payment. Trying to book a slot. How long is this going to last??????

  • Bob Mustill

    Trying to access my Clubcard plus details from my android and tells me ‘Sorry, something went wrong’ but when I try on my iPad it’s fine. I live in essex

  • Beverley Rose Tanner

    cant get into the website at all today 10/10/20

  • Zena Louise Higgin

    Why are there no replies on these pages?

  • TerryB

    I’m having issues with the online groceries web page both using my laptop and Tesco mobile app. The option for bagged or bagless deliveries isn’t displaying, Has been like this for 5 days. I’ve tried Chrome and Edge, deleted browser cache and cookies, reinstalled Chrome, rebooted router (EE) but nothing works. Location B20.

  • Gilly Dee

    Tesco’s have introduced rationing. If you have more than a certain number of some items, eg canned fish which have not yet been added to the “no bulk buy” list, your checkout will fail with the “sorry we had a problem processing your payment”. Reduce items and try again…

  • Arthur Robert Creswell

    Went to pay for online shopping delivery – card validation successful, then finally Tesco website said “sorry, we had a problem processing your payment”.

  • Emily Tock

    Hasn’t worked for weeks in Galway, Ireland.

  • Beverley Rose Tanner

    cannot check out says oops something went wrong

  • Elim Garak

    Today:

    “Oops, something went wrong! (500)
    We’re sorry we couldn’t display the page you requested.

    We apologise for any inconvenience this has caused you.”

  • cpc464freak

    Booking a slot page…

    Oops, something went wrong! (500)
    We’re sorry we couldn’t display the page you requested.

    We apologise for any inconvenience this has caused you.

    2 days now. Logging off, clearing cookies, nothing is working.

  • Annmarie Bow

    10 Sept, been trying to checkout Tesco shopping for an hour! The actual shop itself took ages as the page kept saying ‘something went wrong ‘ everytime i added an item.
    Really really bad service from Tesco

  • Stephen Woodruff

    Ths 10 Sept 15:45 – booking service gives “oops that was an error” and has done since Tuesday 8 Sept

  • srgc2731

    last 4 days checking morning noon and night
    doesnt show any delivery slots whatsoever

  • 500 Error message when you try to ammed order Cardiff.

  • Pat Marling

    I can’t access my current order today (27th Aug) to add items and keep getting the error code 500

  • Christine Wright

    I’m in Lincoln and can’t amend my order for tomorrow.

  • Sophie Faizey

    Not letting me check out. Broken eggs screen saying : Because our site is so busy right now, you may experience some delays. I am in the Birmingham area.

    • Julia Burford

      Seems to be everywhere then as we are about 250 miles from you!! I got a response on FB and they said they don’t know when it will be fixed just keep checking back

  • Julia Burford

    I have managed to add stuff to my order when I went to pay it said ‘whoops something went wrong’ now showing broken eggs screen and that the site is busy … on a Tuesday morning I don’t think so. If I can’t check out I have an order coming tomorrow with literally 8 cans of coke!!!! I have tried sending a DM to Tescos and also leaving post on their web page – I am in the Hertford area

  • Alfie Swan

    Kicked me out mid grocery order (click and collect) won’t let me back in to complete

  • Janette Moran

    Tried to continue to payment to secure my slot but keeps saying oops something went wrong

  • HeidiNN

    cant check out..payment gives error

    • Julia Burford

      I have exactly the same problem tried on different platforms – Safari, Google, Google Chrome etc all I am getting now is the broken eggs screen

  • Jackie Adams

    really getting stressed – i booked my slot last week and had made quite a few changes and additions – at 7.30am today i had confirmation of my delivery tomorrow and all was well – ive got till 11.46 tonight to make changes and at lunchtime i had a few more items to add but the error 500 came up – eventually phoned customer service and apparently their IT guys now have my complaint on escalation but there is no confirmation i will get my order tomorrow as it wont let me check out – im disabled with mobility issues and also have a fractured foot which wont heal – so really is a big struggle if i have to go out and shop. no parking places at my local tesco and the large one is too large to walk around – i simply wont manage! i hope they fix this before my time expires later this evening. not happy as i had another very messed up order a few weeks ago where they sent me on a wild goose chase in baking heat with no drinks or medication with me and still didnt get my order.

  • Ted Meadow

    I cannot go back and amend my order. So now short of items and have items coming tomorrow I don’t want. Anyone else with same problem.

  • bertie andme

    Has anyone else’s favourite hearts disappeared this week? Usually when an item has been bought before there is a red heart next to it, so you know out of all the items available which one you prefer. The hearts have vanished for me! Viewed the site through a different browser on my phone rather than my laptop and still no favourite hearts. Going to take much longer to do my shop now :-/

    My shopping lists have also vanished this week. I haven’t been able to change them or add to them for 4 years now but they were still great for booking a slot.

    The ‘Usuals’ list option is pants. I buy milk every week and it’s not on my ‘things I buy often’ but some fish I only bought once is there!

  • Gill S

    Just reloaded website for the nth time and the payment went through!

  • Gill S

    I have just managed to change my order for this coming Monday 17th but when I try to confirm another slot in September when I get to the payment page, the payment doesn’t go through (same card) and I get the message “Sorry, we had a problem processing your payment.
    This may be a short-term issue. You can try re-entering your card details below.”
    I have tried and tried but nothing helps – even trying to pay with another card. Looks like my slot will be lost 🙁

  • Heather Lea Bristol

    I can’t get onto the website and its claiming to be busy as others have put below. I wanted to add some items on and don’t want to lose my order.

  • Sue Lane

    Hi I’ve managed to do all my shopping I need but as soon as it gets to confirm payment I get this message An error occurred while processing your request.
    Reference #30.b481655f.1597507595.151d6c01 I don’t want to lose my slot! I’m in London sw15

    • Mezzy

      Same Here
      Now it’s gone to a page saying:

      Because our site is so busy right now, you may experience some delays.
      Please wait and refresh this page occasionally, as it won’t refresh automatically. We’re sorry for any inconvenience and thank you for your patience.

      East Sussex BN8

      • Sue Lane

        Yeah that’s right I’m getting exactly the same so site must have crashed

      • Sue Lane

        I was getting that but it’s all ok now I’ve just paid and completed the shopping… but I did lose my slot grrr

  • Sarah Eccles

    Error 500 in Edinburgh this afternoon. Can’t book a slot

  • Lorraine

    Can’t checkout with any card been trying fir 4 hours!!!

    • Sue Lane

      Same here today keep trying but getting same error message so annoying

  • Stasia Bug

    No more option to create or add things to shopping lists. Why?

    • bertie andme

      I haven’t had the option to change or add to my shopping lists for about 4 years now, but at least they were there. This week they’ve disappeared altogether! No more shopping lists.

  • Rachel Coalter

    Even though slots are plentiful it just re boots to book a slot… Frustrated! Northern Ireland

  • Rachel Coalter

    Keeps refusing to checkout or select a delivery slot today for me. Eve

  • Hilgara

    Wasnt working yesterday (access denied) then was this morning but now off again.
    I’m in Workington Cumbria

  • Tracy Laithwaite

    It must be their whole service because I’m on tesco mobile not using groceries website and not been able to use my phone since getting up this morning

  • Tracy Laithwaite

    Error 500 all morning in Wigan area, cant make any calls or send texts

  • Liz AndColin

    Error 500 today and site unbelievably slow. Has got worse and worse over past few months. Why can’t they increase their speed and/or capacity?

  • Joanna Paphitis

    Error 500 when trying to make payment. Been trying since last night. When phoned they don’t seem to know they have an issue. Tried to do what they suggested nothing is helping.

  • Rob Fielding

    500 error at checkout.

  • Sandra Deruelle

    Getting error 500 when trying to complete order

  • Emma Thomas

    Website so slow my slot expired, same thing happened last week. Used to doing an online shop in 20 minutes not over 2 hours.

  • Geoffrey Bell

    PS Hartlepool area

  • Geoffrey Bell

    Unable to place order for 27 July at midnight mon 6 July.Fist time this method of booking 3 wks in advance has failed.

  • Gary Boulter

    Tescos Groceries has been painfully slow for ages,!!! and I mean months not days or weeks. They need to be careful, where there is competition people will leap. There is no real excuse for slow websites !!!

  • Jon Lydon

    I HAVE SLOT BOOKED BUT SITE WON’T ACCEPT EITHER OF MY CARDS I HAVE USED BEFORE

  • Maurice Burns

    I Have same problem today

  • Doug Palliser

    Had problems last week completing the final payment section , finally succeeded but final additions are still in the basket although confirmation email arrived . I have now deleted the items but site now behaving as if I am starting a new order , tried to change the amount of an item from 2 to 3 and behold none in the basket !

  • comingsooner

    I also got an error 500 when completing my order around midday today, Th21May2020.
    I now have a page saying:
    You’re now in a queue to shop with us. Please keep this page open – it will refresh automatically.

    Hmm, almost 2 hours later…

  • ApocalypseNow

    I wonder if Tesco are under a Doss attack. Seems there’s big problems all over the country, even up here in Norfolk.

  • Pauline Lincoln

    Managed to get a delivery slot and placed most of my order, then the page went down and I was placed in a queue! I’ve now been waiting for half an hour to get back in. Page keeps refreshing

  • Susan Shaw

    Trying to checkout my shopping and getting the Oops, something went wrong! (500)

  • Pete

    TN25 7DQ Kent

    Oops, something went wrong! (500)

    We’re sorry we couldn’t display the page you requested.

    We apologise for any inconvenience this has caused you.

  • Jinnie Baizley

    Tesco online ordering and even looking at products produces error message. Located in Northern Ireland

  • Paul Tanner

    website opens but photos of items missing

  • Margaret Mathews

    finally gone thro took over an hour

  • Margaret Mathews

    Unable to pay CM7 01.16 12 May

  • Izzie Lzzie

    Unable to pay. EX21 5BP 01:05 12 May

  • Barry Stone

    Shopping in GL2 0UE area, when trying to pay get the error”Sorry, we had a problem processing your payment.

    This may be a short-term issue. You can try re-entering your card details below.”

  • Roger Huxley

    Payment page after checkout seems broken today

  • susan lynch

    add/subtract query from Greystones, Ireland

  • susan lynch

    Trying to add/subtract items from online basket but comes up with error, try later !!

  • Chris

    Trying to check out but won’t take payment. Have been trying for over 30 mins. 27rh April 8.45 pm Durham area

  • Jay Yates

    Managed to book a slot for 4 weeks time on 21st May but been unable to check out since midnight (now 2:40am). Now getting error and I am 30 mins over the time I had to checkout by. Cant keep eyes open so gong to bed and I have a horrible feeling that when I try in the morning I will have lost this slot.

    • David Harrington

      I think you need to check out to secure the slot and there are no slots currently available

  • Carrie Callaghan

    Trying to pay and just keeps saying contacting card issuer . It’s took me 3 weeks to get priority slot and now I can’t check out

  • Liz Irvine

    I have been trying for two days now to book a priority slot, but I keep getting a message saying oops something went wrong, my daughter who lives in the same area isnt getting this message.
    Kirkwall Orkney Islands.

  • Marlene Scott

    Wont let me check out orcsave changes to my online delivery order

  • claire frost

    Wont take payment
    Worcester

  • VW

    Does anyone know how to
    fix this oops something went wrong (500) error ? I keep finding slots
    and when I go to pay it gives that error

  • yvonne

    strugglin teignmouth devon got a slot had a basket full and slot gone this is unfair i feel
    know slots not loading

  • Sarah Marshall

    I am struggling to complete my order. Penicuik (just outside edinburgh)

  • Sally Goodyear

    Could not complete my order ..said payment could not be processed
    haverfordwest Wales uk

  • VW

    My delivery booked for 8-9pm yesterday was cancelled at 13.30pm without any explanation. Stayed up
    till midnight to get a free slot and couldnt pay. Tescos dont deserve our business.
    I have always shopped online with them for years.

  • Kelly Morris

    Won’t process a payment on a Change of order

  • Michelle Elkington

    I can’t change my payment card detais

  • Elsie Shearer

    Changing discontinued items but when I

    press save changes it states sorry something went wrong will my order be cancelled

  • Keltus

    I get all slots booked, even as the next day comes up at midnight.
    I tried with another browser and got some collect slots free, but when I try and reserve one nothing happens. Its driving me nuts, especially as when I finally got a human being at tesco they hung up on me.

  • Chris

    UPDATE – just spoke to tescos customer service and they have changed the cut off and amendment time to 11:45pm the night before so if you’ve added anything in your basket after then it won’t update or accept the payment.

    hope this helps

  • Chris

    Payment keeps failing, does anyone know what will happen if we can’t make payment by my slot time?

  • Nicola Taylor

    I cannot pay for my groceries online all of yesterday or today. I am meant to be collecting today but worried they will cancel my order as the site comes up with an error at the payment page

  • Tina carver mead

    Each time I go on checkout it goes round in circles I cannot complete

  • Tina carver mead

    I have a slot out in my shopping Will not go beyond checkout

  • Sharon

    Each time I try signing in to Tesco get oops something went wrong 500 Co Antrim

  • GARY BRETT

    Down for me in chrome and icognito mode, just wot accept payment fro 3 cards

  • Rosalind Firth

    Payment keeps failing after the validation phase? I’ve used 3 different cards and I know both are working fine. Hate to ose my slot

  • Lauren Harcus

    Can log in but can’t get to book a slot. Tried incognitoas suggested. No luck. I’m in Orkney

  • Ruth Newnham

    Can’t sign in to account – Lincolnshire

  • Jose Pablo Molina Carrillo

    Same here. Error loading data when booking a slot.

  • Liam Osborne

    Payment keeps failing after the validation phase? I’ve used 2 different cards and I know both are working fine

  • louise

    I’ve logged in but no way available to book a slot, I’m in Norfolk (tried incognito)

  • Lorna

    Just spoke with Tesco .. advised to go ‘ignito’ on laptop and proceed normally to pay .. it worked. Suggest to others that’s the way forward.

  • Lorna

    I’m having the same issue re checkout .. talked with Tesco via Twitter .. their suggestions made no difference whatever. Sainsbury maybe??!!

  • Irene Forbes

    Not allowing me to check out. Get so far inputting last 3 digits of card but then nothing. Renfrew. Scotland.

    • Had the same problem on a couple of different days over the last week. Each time managed to pay via the app.

  • Erica.G

    Same as others with authorization box issue then locked out and no reset link e.mail received on 3 occasions. Tried with both IE & Chrome also advised by Tesco to try in private with the same result, others are also saying the app has the same issue so I haven’t bothered downloading it. Customer Service are fully aware and working on the issue but as I’m locked out will have to shop elsewhere until it’s fixed ☹️

  • Michelle

    I have finished my grocery order.hit the checkout button and it brings me to the next page but the authorization box does not come up. I have refreshed the page and tried numerous times. Am i going to lose my order? My slot? And hopefully wont be charged for it..

  • Andrea

    Cant sign in on the internet, but can on the app in St Helens, Merseyside

  • Charmaine Wiseman

    Not working in St Vincents and Granadines

  • Charmaine Wiseman

    My access denied ….. and I need to purchase before 3 March to qualify for specials.

  • Clare Brown

    Can’t sign in ☹️ Lancashire

  • Zoe Curle

    Cant log in Guildford Surrey (says make sure you click the not a robot button but there isn’t one).

  • Joanne Elliott

    Cant log onto tesco for shopping asking for verification on sign in but doesn’t come up on mobile phone cant get into my account

  • David Cole

    Not working in Tonbridge Kent.

  • Julia Sansom

    Not working in the Isle of Man

  • Kathleen Wellman

    Not working in Poole Dorset

  • Eli Kresh

    down in Salford

  • Keiron

    Down in Bury, Lancashire. Won’t login, just says something went wrong

  • Mojca Posavec

    it’s down in Banchory,Aberdeenshire,same yesterday

  • Nikki-Jane Colley-Priest

    its down in Chepstow

  • Emma Munday

    terrible problems with tesco site. yesterday it took hours to get my order completed and went to check if its ok to day and its doesn’t work at all. what a nightmare. Can’t check if payment is ok or if its actually going to come. WHEN WILL IT BE FIXED
    leicestershire

  • Ophelia Poppi Anderson-Jones

    These types of outages are unacceptable for such a large company making massive profits. I can’t change my order or check the status of it, or even if it will arrive at all. If Tesco’s online business is so big it should invest in better datacentres and infrastructure to ensure it keeps running. Their servers are overloaded and they’ve had problems like this previously at busy times. Amazon never goes down – why? They have built solid, bulletproof datacentres that run like clockwork. More investment needed Tesco – I’m going back to Ocado. Another gripe – the shopping experience on the Tesco site is so slow – I expect at least at total of 10 minutes of ‘buffer face’ in a typical hour long online shop.

  • Michelle Kerry

    It’s down in oxford

  • Stephen Littlewood

    I cant pay for my goods in basket it lets me book a slot Gloucester anyone else have issues

  • Yvonne Lindsay Shields

    Fed up with this taking so long. I’m going to cancel my delivery subscription.. ML9 2ET

  • Jenni Davis

    Can’t get on to the Clubcard pages to order vouchers!

  • Gagandeep Singh

    It’s getting down ‘ error occurred’ when trying to make a payment.

  • Deb

    Can’t get onto grocery or clubcard apps.

  • Jane

    Groceries website has been so slow for months now. It is painful. Takes absolutely ages to do a shop.

  • john brown

    Tesco grocery website is painfully slow. When will it be working?
    3rd Feb 2020

  • Jayde Gandolfi

    Today, all day in NW London – is really annoying as I was told by Tesco their IT dept would call me, that was early this morning

  • Sophie Elsworth

    App not working in West Yorkshire!

  • Emma May

    App not working Cornwall

  • Nadine Wood

    Barrow in Furness grocery app not working, keeps saying sorry something went wrong.

  • Paul Woodward

    App and website down in Coventry

  • Tony Sumner

    The may not be able to see it, but denying user problems exist is very poor SQA practice. It’s down for me via the app, and several different browsers while I’n
    m trying to correct an order I have being delivered tomorrow. Their contact page also gives same error:

    Oops, something went wrong! (500)

    Yeah, well, I could tell that…

  • lorraine.nayland

    it’s down in Suffolk at the moment

  • Frank Evans

    website down Birmingham 25

  • Tallulah Hennessey

    Online ordering down. Bummer. I phoned the helpline and they said they had no problem logging on up there – said it must be my device.

  • Gemma Jones

    Yes website down and so is app

  • Caroline Jones

    Online ordering down

  • Gracemary

    Been trying for 8hours to place online order over 2/3 Jan , running out of slots for Saturday. Really annoyed. What’s going on? Hexham, Northumberland.

  • Claudia Willegers

    I live in Lymington Hampshire and Tesco Website won’t take payment for groceries

  • Siân Katie Sanderson

    Manage to get to check out and then it says there’s a problem processing payment. Have checked with bank and all OK on their side. I’m losing all my slots for delivery because I can’t check out.

  • Joanne Coleman

    I can’t even login it says check back later- I’m in Leeds

  • westerby1

    I can’t book a delivery slot, for a new order, the box just isn’t showing. I can change delivery slot for my current order though?! I was able to do it with a different browser,
    but not using Firefox. Problem only started today.

  • Bill Carle

    *** For now when paying for Order dont use Google Chrome ***

    Have had same issue as below, when you click on payment you get taken to a web page with error. It is as if Chrome can’t parse the info to pop up page.

    Until resolved, use IE / Edge / Firefox / Opera / Safari Browsers.

    Regards Bill

  • Martin Parker

    Yep try a different browser, I started having problems with chrome paying last week. Used explorer..Works fine

  • Mark Muffett

    Just tried Firefox and it worked

  • Mark Muffett

    Unable to pay. I’ve tried adding a new card and that doesn’t help either. Using Chrome. (In London)

  • rodwm

    I’ve ordered my groceries, got a slot booked but when I try to checkout it insists I book a slot? same with the App version and Web Version (Chrome and Safari). Stop worrying about plastic bags. The ones in the oceans come mostly from recycling to the Far East and then being dumped (see article by Finish Scientist in GWPF)! and concentrate on the software!

  • I had a 504 error trying to check out using Chrome. Switched to Firefox and no problems.

  • elaine harris

    tesco have cancelled my shopping for the last two wednesday due to system errors

  • cliff beard

    6th sep tesco online shopping cant book a slot for next three weeks, something ain’t right here, please help anyone thanks

  • Every week the site is getting slower and slower. I’ve just tried to add one item to my current order and it’s taken over 15 minutes. The time it takes to do an online shop is nearly as long as a physical shop. If it doesn’t improve, I’ll have to change supplier which is s shame because I’m happy with the service and the groceries. I do find it is slightly better on Safari than Chrome. Please advise

  • Sam Irwin

    I have tried to pay for my online shop several times in the last couple of days (13-14/08/2019) and unable. I do not drive and need to secure my shopping slot to make sure my young son has what he needs. How long will it take to fix? (from Slough)

  • Denise Sinkins

    I’ve not been able to pay for my shopping for a couple of days now. Tried changing cards too. On one I’ve there £2 deduction s for card check and the £0 deductions x4 for card check.

    Any idea when this will be resolved?

  • Sian Caiach

    Have been trying to pay for the same Tesco Grocery order for 3 days now for my disabled mother for whom I regularly order a monthly shop. Its quite shocking. how long is this going to take Tesco to fix?

  • Evelouise Privett

    Down in nfk on 5 7 2019

  • janey jane

    I have tried to get on the site to order my shopping several times today but there seems to be a problem, it just comes back with oops, something went wrong 504

  • Nettie210

    Trying to complete payment on my Tesco order and it says error with payment details. I’ve tried several cards with the same result, so I know it’s not my cards.

  • Muckasunshine

    Monday 19th June….trying to order my groceries for delivery…page keeps saying “an error has occurred..refresh page”…Been trying for ages. Tried messaging on Facebook but haven’t had a reply despite it saying “answers instantly”!

  • rodwm

    I had a phone message from Tesco saying it was most likely my Debit Card and to check with my bank this morning. I I don’t think so – I ordered something from Amazon this morning using the Same Debit Card. Hello Tesco – Can you just
    get your software engineers to fix it please. Had to order from OCADO.?

  • rodwm

    Still down – get the software engineers back to fix please ASAP

  • Jeni Reid

    Getting the “error has occurred” message when trying to pay yet they’re still taking £2 out of my bank each time for the “credit check”. Tesco you now owe me £30.

    • rodwm

      Same here on both iPhone App and computer. First time I’ve had a problem ?

      • rodwm

        Keep suggesting I use justanswer. I’ve used them before for software problems and they were not very good, One of Tesco’s software engineers need to fix it quick.

  • Teresa Strong

    Won’t let me confirm payment!!

  • des peart

    Tesco groceries website down

  • Evie-Rose Saint John

    checkout not processing!

  • Xiaolan Lu

    When I check out in the Tesco online grocery, the page keeps saying that”Sorry, an error has occurred. Please check the details you have entered and try again.” Really confusing!!!

  • Lindyloo Jays

    Grrrrr 10 times getting err bank said no problem that end

  • ppp 123ppp

    Tesco mobile website – sort out your credit card payment system. Tried three times to place a new order for a new contract, each time my card being successfully verified by my bank, yet you interrupting the payment after(!) the verification saying payment denied! And after three attempts you cancelled the order! What an incredibly irritating way of dealing with potential customers!!! Try purchasing something yourselves and you’ll see what ar$eholes your developers must have been to have produced such a piece of sh!t not software

  • Martin Mitchell

    Tesco Web online grocery not taking visa debit payments today so I’ll go to asda! Rang tesco and said it was my browser! – try Firefox they said very funny _try the cookies very funny even tried on my android phone no luck so all this what type of computer? And I rang my bank not the problem maybe tesco got denial of service!

  • Roy

    Cannot get the actual shopping page it just won’t load on my Hudl since you have updated the site

  • Nadia

    In recent weeks I’ve noticed that Tesco slots for the next day are all unavailable & I can’t choose one. It doesn’t matter what time of the day it is. I keep on refreshing the page & sometimes I get lucky and one becomes available.

  • I couldn’t check out because of Google Chrome and not clearing cache/cookies – went into a new incognito window and it worked for me.

  • Lorraine Meikle

    can’t complete order

  • Drekeamo Y Huang

    I could not checkout today, I am at Holloway road. Tried more than 15 time. Actually I could use ebay BTW, so it must be your problem, TESCO

  • Hazel

    Tried about 10 times to checkout my Tesco weekly shop online. Says there’s an error with my payment details. Losing the will to live.

  • Mari Connor

    wont let me check out keeps authorising then coming up with an error has occurred

  • Suzy Woolley

    I’ve tried about 10 times to checkout my groceries…it comes up with an error message stating to check my details, I’ve tried on several browsers, on different devices & still same, but £2 has been debuted on each occasion, I’ve now given up, will go elsewhere as I no longer trust the site, after 15 years I will now do my online shop elsewhere unless I personally receive a BIG apology & some form of voucher…I’m so angry over wasting over 2 hours of my life & not to mention the stress!!

  • Karen Pollitt

    son did a shop for 1st time last night-25th and paid for it for delivery sunday-26th/8 – they told him his card had been declined 3 times even though they had taken the £2 card check out. tried with my card and that was also declined – after they contacted someone internally my card then worked. anyone else had this problem

  • MADALITSO MACHINJIRI

    Not able to checkout, stuck on option 4 since 4a.m. It’s very frustrating as Customer Service Agents do not even have a clue of how to resolve the issue.
    I am in Walsall.

  • Shirley Elston

    Did the order and couldn’t check out,tried for 4 or 5 hours and then gave up and ordered from Sainsburys instead. Colne,Lancs

  • Dawn N Steve Holland

    wont let me complete checkout stuck on order summary …….east ayrshire

  • Shabiha Kothia

    clubcard boost site down

  • Alysia Pilar Forde

    Site down, Conwy North Wales

  • Micky Horton

    Site down. Kinlochbervie

  • Hazel Leng

    Unable to check out at all

  • BC7T

    I haven’t been able to log in for about a week now using Chrome, although no problem on Edge. It did this to me a couple of years ago, so used Edge for Tesco and Chrome for everything else. Then one day I got fed up of the switching and tried on Chrome again, and it worked up to last week.
    I’m in Cornwall

  • Danni Goodby

    Unable to checkout!!

  • Danielle

    I have the issue too on tesco groceries since yesterday been trying to pay for my shopping delivery for Thursday but it keeps saying error check your details and try again! Very frustrating!! In Hemel Hempstead area

  • Broadsword Mvg

    they should get phone lines up and running to allow orders to be processed, you cant order on line, I hate to think what this has cost in money terms to the company, never mind the annoyance of the customer base

  • Tony Hodgson

    Unable to select a delivery day !!!

    • Broadsword Mvg

      same here items I wanted are now out of stock so sick of it

  • Nancy Agatao

    Unable to pay!! Comes up with error message

  • deniseb100

    Been trying for 2 days to get a delivery date , been told there is problems when will it back on

    • Helen Williams

      me too. cant choose any date and been trying over and over since y/day morning.
      manchester

  • Mat

    I’m unable to pay for my groceries today.

  • Benjamin Lea

    Can’t pay online for my groceries. . About to loose my delivery slot! Haha.. Abingdon, Oxfordshire

  • Carly Short

    Not letting me buy either. In Swansea area

  • Sandra Ritchie

    Have had problems with site since last year . Now with order I had delivered today , items mixed up with my previous order !! .
    Also unable to enter coupons onto page .I was told by Tech team that
    the problem is with apple !

  • Fiona Finucane

    Live in kilcullen in kildare app and site crashing

  • 100

    Went in to change a few items in my basket and it literally takes 6 separate pages of clicking on six different blue checkout buttons before you can confirm checkout

    absolutely bloody ridiculous

    Their website staff should be fired

  • Verm

    Refusing at last stage of ordering ”an error has occurred, please check you have entered your details correctly”. Be warned, multiple tries seems to have locked my wifes card. She is not a happy shopper.

  • Michele Towns

    There are no delivery slots available. I am in the New Forest.

  • Rianne De Boer

    I keep getting ‘Sorry, an error has occurred. Please check the details you have entered and try again’ at checkout. I don’t know if the problem is on my end because this is my first order ever, or if it’s the website, but either way it’s very frustrating.

    • Mandy Smiler Farrow

      I am having the same
      problem and I order regularly

    • Julie Stoken

      I’m having the same problem, can’t choose a delivery time and finish my order.

    • Eilidh

      Same problem since the snow. Am in SW area. No other website affected, so not my fault. Frustrating as am housebound with no family to shop for me…Phoned about this last week.No joy. Get your act together Tesco or you’ll go,the way of Toys R Us!

  • Chris Lynch

    I have been having all the same problems, Changing delivery date , adding to order, cancelling items etc etc. Very frustrating, even thought it was my computer.Even asked for advice to buy a new one. Live in Walsall Area

  • Geoffrey Bell

    Unable at access deliver date and checkout on grocery website after entering order

  • Dai Ling Wing

    I’ve not been able to add my clubcard voucher codes at checkout and one of them expires tomorrow!

  • Nigel Smith

    Can’t take payments even with a OTP (Peterborough Cambs)

  • Barbara Jackson

    I can’t get onto the site to do any shopping as it says the connection is not private.

  • Julie Cox

    Put all shopping in basket got delivery slot till 5pm won’t let me pay for it

  • Jenny kelsey

    Got a phone message saying I have a delivery due tomorrow- but I haven’t ordered anything and I have no pending orders on my account! Anyone else got same problem?

    • Sharon Haydon

      me too!

      • Jenny kelsey

        At least it’s not just me then!

        • Sharon Haydon

          Got through to customer service. Said loads of texts had been sent in error. Assurred me that my account would not be charged. Best to check tomorrow after the delivery slot xx

  • sital deol

    Same here. Joined December for free trial but never activated. The

  • P V

    Painfully SLOW to access “My Favourites” and once I can access it I then have a LONG wait for pages to load. I’ve tried logging in and out. Same problem. Using Chrome Browser.

  • sapphireoceans

    Tesco site won’t let me complete checkout? I’ve entered two different card details and “confirm payment”, then just goes back to the same screen with none of my card details there, just blank! So frustrating as I’ll now lose my tomorrow delivery slot because I can’t checkout in time! (Essex, unfortunately)

  • Gillian Wright

    Website won’t let me confirm payment even tho I’m entering correct info

  • Dave Parker

    Talking about Tesco groceries site here but just wanted to rant somewhere about the new website they introduced a few months ago. Absolutely awful and I wish they’d go back to the old one which I had no issues with. On one of the favorites / usuals pages (can’t remember which) all the items I bought every week used to be listed. Now they’re spread across about 5 different pages that I have to open in tabs and search each one of for everything to get everything added to my basket. New website is far far slower than the old one. Many items seem to be missing images for some reason and not sure if it’s related to the website or not but often when I search for something like hash browns every single product of that type shows as not currently available. Also seeing various encoding errors like ” & # 3 9 ; t” where spaces used to be.

    • Misty Groves

      Wish I could even load the site properly. It freezes my browser (latest version of firefox) and it has hissy fits with my CPU. My laptop heats up and roars. Pages are slow and unresponsive and hard to even shut down. This never happened with the website they had up last year! They don’t take the slighest bit of notice of anything I tell them about the issues.

  • Claire Davies-Clayton

    Tescos is showing a “security failed” page when trying to log in. I logged in yesterday no problems, but now I have no access.

  • jake

    Confirmed a whole order, went to check out, put in my details, pressed continue and I get an error page…

  • liz

    gave up ordering yesterday as would not load the groceries properly same today.

  • Moonviolet

    since they updated the website every page takes ages to load, please go back to the old one!

    • Misty Groves

      I know. It took me 3 hours to put 20 items into my shopping cart. I have told Tesco so many times and they throw their failings back at me, saying it must be MY system, my server….goodness knows what. My system worked perfectly well with their old website!
      I have given up on them and shop at Asda or Morrisons online. No problem with them. Tesco have lost my custom.

  • Kerry Jones

    Been trying to check out for hours my grocery home delivery shop wouldn’t work lost my slot now

    • Kerry Jones

      I’m in south west lost slot now and still not working

  • EA

    Can’t see grocery products pages at all, nor add any products to existing baskets – on pc or phone Tescos app. Has been like this for at least an hour. 10.30, 31/12/17

  • Nikki Turner

    No Tesco delivery slots available after 3rd Jan. I’m in Cheshire?

  • Samantha Trewinnard

    I’m in Buckinghamshire. Cannot access website.

  • Sandra Levy

    I`m so fed up with Tesco new website. Its slow and its now not letting you remove items. The customer service come out with the old Chestnut, change your browser. Its nothing to do with the browser, it never has been always problems. Obviously a web team who are useless.
    I am in London and my orders come from the Enfield site.

  • Lisa Bristol

    Unable to edit basket for delivery tomorrow. Not happy.

  • Lisa Bristol

    Unable to add or minus my Christmas order for food. Not happy.

  • Lionel Katz

    I’m in Croydon and can’t edit or even view orders and need to change an order by 23.46hrs. The error message says the servers are down, are they likely to be up and running again soon please?

  • Pat Swanston

    No delivery slots available at all for a week here in Northumberland.

  • Miranda Hruby

    Today I am getting the message Access denied. You don’t have permission to access……. on this server. Is it because the website is busy! If so that should be the message!!

  • Glyn

    All I am getting is sorry an error occurred press ok to refresh this page. When I do it comes back 2 seconds later. I give up.

  • Aisling

    I’m getting the oops something went wrong for the past two days it’s very annoying I wanted to make changes to an order I placed before the website broke and cannot so will still have to make a trip to the store!! I would have thought a company as big as yours would fix the problems by now!!

  • K

    Lost the will to live. 6 hours later I still can’t checkout.Dorset is down . Rest of the site working. phoned support and got rubbish advice. I tried on my smart phone, my laptop and a kindle fire. same message. support tried to suggest a problem with all three devices?! The irony was I allowed a survey call back which also crashed when I have them a low score!

  • lundy

    Major problem today (12th December 2017) with online groceries which I first noticed yesterday evening. Unable to see current orders, just get an “Oops” message which is not helpful at all. Sometimes I can’t even get past the login but always the same message. Now I’m worried I won’t get the Christmas order next week. After a long phone call they admitted there was a problem but didn’t know when, if ever, they would be fixing it. They said I should get a smartphone and use their app instead, well that’s not exactly going to save any money is it? Thinking of getting Asda instead.

  • Itsmemowgli “ItsMeMowgli”

    I can’t even get on the website access denied

  • Zoe Lister

    Booked my time slot for online grocery delivery and added items to my basket, this all seemed to be ok. Problem came when trying to pay. I entered all of my payment card details and security code but when I got to the bottom of the payment section the system seemed to wipe out everything I had just typed in. I have tried to pay about 5 times now and the same thing keeps happening. Getting fed up now and have given up. I’ve wasted my time adding items to my basket to not be able to pay. So no food delivery tomorrow!! It would have been quicker for me to drive to the supermarket.

  • Pat

    Same problem, won’t accept payment details. Spent over an hour trying to checkout, really fed up

  • Cheryl Dibsdall

    No bookable slots for the foreseeable future !

  • Heather Joy Bradshaw

    Can’t pay after completing order and all the correct details at checkout stage. It just keeps saying ‘an error has occurred. Please check the details you have entered and try again. I am so fed up with this app! Every time I have used it recently it has not allowed me to finish my order or even not let me into it to order.

  • James Watson

    Yep, I am getting errors checking out today “something went wrong, please check your details, blah blah blah” It is no wonder the share price is where it is

  • AO

    Cannot check out – book a delivery slot button whited out. Phoned Tesco customer services – they have no idea what is wrong and seem to expect me to fault find for them. Spent several hours compiling long order as new customer – complete waste of time.

  • AO

    Cannot book a delivery slot – Tesco customer services have no idea why not. Book a slot button whited out on website. Re-entering address and clearing browsing history does not work.as suggested. IE cannot load page in private use. Signed up and took many hours to compile long shopping list – complete waste of time.

  • Elaine

    Having booked a delivery slot and compiled a very comprehensive order, I can’t pay at the checkout. Since the order hasn’t been acknowledged I guess I’ve lost my delivery slot now.
    I plan to check out the Sainsbury’s site later ………

  • Shona Smith

    Internal Server Error in Chrome in Worcestershire. I can only use it by going incognito this is very unsatisfactory and I’ll have to start using another supermarket until they resolve this situation as obviously I am not the only one!

  • Jo

    Placed a Christmas delivery last night and the order did not accept my clubcard vouchers and now the order won’t let me amend and add the ecoupon vouchers that Tesco emailed me instead.

  • Jane

    Keeps saying oops something went wrong with certain items when trying to add to basket. Now won’t let me pay. If I lose my Xmas slot won’t be happy! Jane in Romford

  • Bob

    Can’t pay at checkout page. Getting the opps page that everyone else is reporting.

  • Reanne Thomas

    Tesco groceries down in Wales pembrokeshire

  • Linda Johnston

    cant put things in basket keeps saying oops something is wrong Glasgow

  • Helen

    Can’t log onto account, says password incorrect but it’s saved on the device and is correct. Asked it to reset and although it says it has emailed me still waiting after an hour!

  • Ali

    Can’t pay for my order, just keeps throwing me out when I enter my security code. Looks like ASDA this week.

  • Roland

    I’m in queue for half day since 10am

  • Roland

    In queue for half day since 10am

  • Ruth

    Tesco groceries website is down in Nottingham

  • Charlie Lenehan

    Keeps saying performing routine maintenance

  • Alison Byrne

    In the queue for over an hour – don’t care about the reduction, just wanted to buy a jumper!!!!

  • Louise

    wow.. great idea to host a Black Friday event then put everyone in a queue so they can’t actually buy anything. Great job Tesco. Stuck in this stupid queue for 30 minutes so far!!

  • Misty Groves

    I very much doubt that Tesco gives two hoots about customers being unable to do onlne grocery shopping. Why -I don’t know. Is it a ploy to get us all in-store instead? Maybe to get us all buying more things than were on our shopping list?
    A trick most supermarkets use is shift all the products round in a store and people end up spending more because they see more items instead of going straight to shelves where they know they will find their usual stuff.
    Is that what this sudden, new non-functional website is all about? Get us all in-store?
    If Tesco is doing that, they are betting on an outsider, and my bet is most customers who shop online do it because they either haven’t TIME to go in-store, or have no transport, or live far away, or are disabled.
    What is happening in reality is those customers will simply shop online elsewhere.

    Or is it just that they are incredibly thick and stubborn about their new website and don’t care that people can’t use it? Pigs might fly that they will back down and put up the old website again which worked very well.
    I find it incredible that they don’t care about customer satisfaction, or losing millions in sales!

    I referred their customer complaints dept. to these unhappy reviews and the ones on TrustPilot. Will they read them? Pigs might fly.

  • Julie Middleton

    New Tesco website is absolutely rubbish. Page keeps asking to be refreshed or closes down completely. Cannot do online grocery shopping anymore. So annoyed at Tescos for changing its website for this awful rubbish site. Looks like i will have to shop online at another supermarket.

  • rob fenton

    We’ve been online customers for years and had no problems until the other week when a new website was introduced. Now it is laggy, slow, keeps freezing and crashing. If it doesn’t get fixed soon we will have no choice but to try Asda or Ocado. Must’ve spent thousands in the last few years. Very annoying, fixing a website that wasn’t broken and now is.

  • Michelle

    Tesco grocery shop down unable to check out and order and pay for goods.

  • Lindsey

    Is Tesco going to bother to reply, address or even confirm that they’ve read the monumentous problems their customers are complaining about??

  • Heather Leah

    Tesco groceries site completely unusable in SW scotland. It was bad enough on Thursday took hours to complete a shop (ridiculous!!) Had several weeks of loosing the slot ahead of time, and losing the whole lot during checkout.

    Now it gets stuck on the main page the message about accepting cookies seems to be the culprit. Clicking the X does nothing and nothing else works until it goes. If/when it eventually clears every function takes about 4 times longer than it should, with Ooops theres been a problem thrown in at random.

    This is crazy, you have had the new website up since September and still haven’t got it sorted. I assume you have optimised it for phone and app, so made it worse for anyone using a computer? Can you really afford to lose all of the older customers who of necessity need a bigger screen. Its not that we are stupid, behind the times or don’t understand the technology, we just cant cope with the size of a phone screen. As over 90% of over 65’s have a cataract I’m obviously not the only one.

  • Fiona Miriam O’Brien

    Horrendous service from Tesco internet providers or should I say no service. I have been unable to send text messages via whatsapp from my phone since 1am today. This is the most unreliable service I have used to date. Communication is important and often an emergency. That it is only available sometimes is not the deal that is being sold to the public. Whatever the issue its time that customers demand the truth about what is happening with the lines. No one should have to pay for a broken system!

  • catrose13

    Tesco Groceries down , Aberystwyth

  • Bert

    Internal server error at checkout (Orpington)

  • Isla Arundel

    Same boat here, Lindsey, rely on the useless bustards. Wasted evening carefully choosing groceries and cant checkout on either of 2 laptops or 2 tablets, using numerous browsers and the app. Hopeless.

  • Deborah Johnson

    Access denied today and yesterday tesco direct. Leicester.

  • kate

    can’t get past the payment screen 🙁

  • Kayla Jones

    tesco crashed just as checking out now will have lost delivery slot!!

    • Helen

      Me too ugh

  • Mike Sun

    Final stage of checkout process fails with “Gateway Timeout – The proxy server did not receive a timely response from the upstream server”. This is in the SM2 area; tested on several web browsers and Windows 10 laptops.

  • Iszoteptec

    Fails check out on XP Pro Chrome & IE. Fails check out on IPad Mini v1 Safari. Ends up blocking credit card. Works on Google Chrome on Galaxy A3 2017. Come on Tesco, sort it out. Manchester: M20.

  • Carbonated

    Not only is the new website terribly slow, I find it impossible to scroll through special offers or past purchases. The old website wasn’t broke and they didn’t need to fix it. It’s now so annoying to use that I don’t see myself shopping at Tesco during the remainder of my delivery saver contract. Time to try another supermarket?

    • rob fenton

      Exact same problems since new website, we have been online customers for years, will have to go to acado if they don’t fix these issues. It was fine before the new website.

  • Lindsey

    What a rubbish website this is now! Pages won’t load, won’t scroll, won’t add to basket, given up for the 3rd time. I’m not wasting any more time with Tesco as it seems they cannot rectify the problems. I’m disabled so rely on online shopping. I can’t get to the store so I’ll use another supermarket that can take my order and deliver it to me. What a disaster Tesco!

  • Misty Groves

    Well wow Tesco! Messed things up good and proper just ready for the Christmas rush haven’t you? I have been shopping with Tesco online for years. I calculate that on average I have spent between £12,000 and 14,000 in that time. Now I can’t buy a thing. Pages won’t load…..won’t scroll….take so long to even register a click….can’t get from “page 1” of a product list to “page 2″…can’t log out….can’t even shut the freaking page down! I can’t imagine what horrors would have awaited me if I’d had a spare week to devote to actually making it to checkout!

    I registered my complaint and Tesco were very polite, even asking me what browser I use. I told them to not even mention clearing cache and cookies! They told me the website was running a bit slow and that there were a few issues which were on the fast track to being sorted out.
    Okay 2 weeks later I tried again. Same negative experience. Waited 2 more weeks….exactly the same rubbish. Not one thing was any better.

    I have no choice but to use another store. Asda is very good, but unfortunately their bread is not as good and they don’t have a wide range of products. But I swear I am getting a LOT more for my money.

    So Tesco….my £12-14,000 is a mere drop in the ocean for you and you don’t care. But multiply that by a million disgruntled customers and you are in for a very bad Christmas this year! With the best will in the world I can no longer shop with you so bye bye.

  • Sue Angel

    Whats going on !!! no delivery slots ????

  • Vivi E Israel

    Been trying to do my online shopping for at least 3 weeks and got the same message… “ops something went wrong”…
    called them, they asked me to clear my browser… but the problem is on all my devices, so I guess the problem is with their website…

  • Elaine James

    Been trying all week to book a delivery but apparently no slots for 3 weeks!
    Unless Tesco sort out there appalling new website pronto then I will be defecting to Asda.

  • Adrian Levine

    Been getting the Ooops message for 3 days. Called, they know ther’s a problem. WHY can’t they fix it, surely a company this size can afford some effective IT advice?

    • Elaine James

      Did they say they were trying to resolve the problem at least?

      • A L

        usual bland meaningless stuff….nothing concrete

        • Elaine James

          Mmmm sounds about right. Useless!

  • Gemma Heath

    Unable to completed online Tesco order as will not complete payment tried all my cards in the house just keep failed at card authority page with an error has occurred

  • shankletts

    Planning to have a large shopping (one that will do me into next year) delivered on 21st Nov and thought I’d make a start last night. Despite numerous attempts I can’t seem to book a delivery slot and get the same message “Oops, something went wrong!” I noted when arriving at the website that it’s been updated/changed. My immediate thought on seeing the changed website was gawd no, this can’t be good. I was right. I’ll give it another few days as I’ve been shopping online with Tesco for more years than I care to remember, but after that I’m afraid it’s Asda for what will likely be my biggest shop of the year. Nothing wrong with the old website, I was able to do my shopping. They change it, and now I, and I suspect a great many other customers can’t do their shopping. So much for progress. There’s an old saying, if it’s working, then leave it alone. Tesco are going to lose a lot of business at what should be their busiest time of year if they don’t resolve this quickly. My advice would be ditch the new, and apparently unpopular website, and put the old one back online as quickly as possible so folk can get their shopping organised.

    • shankletts

      After trying the fabulous new website again several times this morning I eventually gave up and placed my order with Asda. It was easy, no issues with their website, and perhaps even a wee bit cheaper. Tesco are going to be haemorrhaging customers at this rate. I’ve said it before, if it’s not broken, then leave it alone.

      • Misty Groves

        My exact words to them when emailing to complain! “If it ain’t broke don’t fix it!” This so called new website has had me unable to buy one thing from Tesco for 4 weeks. They have lost my custom. I have to shop at Asda now.

  • Susie romer

    Crashes at checkout. So frustrating! Need groceries for a party this weekend 🙁

  • S

    Page froze half way through shopping, then “internal error”, got fed up waiting so logged out and now can’t log in again. Totally useless, slow website since they updated it; I’ve had nothing but trouble. So much so, I almost dread Thursday night shopping night. If it were me, I’d go elsewhere, but it’s for my mum, and she won’t shop anywhere else. Steyning,West Sussex

  • Sharon.W

    can’t place any orders either.. wow this is completely unacceptable from Tesco. What is the point??

  • Karen Simpson

    Lincolnshire, Been getting the ‘Ooops! Something went wrong’ message all day. Cannot amend my order as can’t even log in.

  • Ursula Pearce

    Currently having problems with placing a grocery order for Click & Collect tomorrow – ready for my daughter’s birthday party. Got part way through adding to the order and the website has crashed – first of all got a message saying there was an error and to press ok to reload the page, then got another message saying ‘something went wrong’. (09.11.2017 21:40)

  • Bernie Abraham

    My first attempt to use the online groceries as I have not been feeling well and assumed it would be straight forward. Wouldn’t let me make a payment and when I phoned I was told that it was down to my bank. Obviously not the case given the amount of problems people are having.

  • Imabuddha

    The site isn’t working in Northamptonshire 🙁

  • Sarah

    I have just spent 2 hours doing my normal weekly shop that takes about 40 mins usually. Site kept crashing, wouldn’t put items I clicked on in basket and put unwanted items in as I was scrolling, that I then couldn’t delete. Too many pages with few items on that takes ages to get to next page. Have given up now – will have to go shopping tomorrow. Unless it changes to how it used to be I will have to shop elsewhere. Rubbish new site Tesco! Thought you were better than that. Very unhappy long time Tesco customer.

  • Kara

    Can’t check out after payment

  • Lizzie H

    I also can’t get past the payment page for online clothing

  • Angélique Rebecca

    websites crashes at checkout for online clothing. Gateway timeout page comes up

  • jacqueline wells

    This is what I have after spending an hour shopping

    Oops, something went wrong!

    We’re sorry we couldn’t display the page you requested.

    We apologise for any inconvenience this has caused you.

  • tracey stringell

    I placed my food order last night and put my usual bank card through, confirmed my slot etc but just now the tesco delivery driver said no food delivery as payment was declined by my bank. Tried again and again they said it did not go through. Rang my bank, absolutely no problem, they said they have no record of tesco requesting payment. What on earth is going on. No food delivery! Not feeling happy at all.

    • A

      Same here! Thanks for reporting the issue.

  • Vivienne Fenton

    Internal server error – if I click on groceries. It has been like this for the last few hours. Hampshire

  • Faye Godfrey

    I can’t change my slot! It’s been 2 days now. Annoying. Lowestoft, Suffolk.

  • Naomi Lockhead

    checkout not working for home delivered groceries in Leeds

  • Caroline Hanstock

    Crashed at checkout, second time in a week. I will soon start shopping elsewhere.

  • Gemma Elsey

    Down in Romford Essex since yesterday.

  • David Coubrough

    Been over 24 hours now since site has been down here in Billericay Essex just not good enough i’m disabled and need home delivery so back to Asda’s site never lets you down!!!

  • Claire Welch

    Couldn’t book a delivery slot Sunday and still can’t 5am Monday morning. Have been trying on both app and website. Looks like I’m gonna have to shop elsewhere this time. Nr Scunthorpe, North Lincolnshire.

  • Soufyane Soufyane

    websites crashes at checkout for groceries shopping order home del.

  • David Rowley

    System now working again, just placed a home delivery order after trying all day.

  • Paula Brown

    Couldn’t get a delivery slot. Customer service sorted that now can’t log in to sort my order. Am in Luton but looking at this list your site has crashed all over the country so why no apology or information in the media ? Please go back to your old site it was much easier to use and at least it worked!

  • Jackie Warren Was Seeley

    Unable to amend my online grocery order (7.25pm) in Sudbury, Suffolk

  • Emma Caveney

    Can’t book a delivery slot for the next 3 weeks apparently – Manchester.

  • Claire

    Not working in Haverfordwest, Pembrokeshire, ‘Oops something has gone wrong’ ‘can’t display page requested’ when checking out

  • Samantha

    Cant checkout grocery shop online in Coventry, West Midlands. ‘Oops something has gone wrong’ ‘can’t display page requested’

  • Suzanne

    Grocery section not working in Welwyn Garden City from approx 1.00pm today, kept trying all afternoon but still no luck.

  • Suzanne

    Grocery section not working in Welwyn Garden City from about 1.00pm today, have kept on trying but still not working.

  • Connie Donaldson

    Grocery section not working in Felsted – and we need to make changes to our order in the next couple of hours!!!

  • Lisa Berrett

    Checkout page not working on groceries -Essex

  • Leanne Giles

    Groceries section not working in Chorley, Lancs

  • Sivaranjini Balasubramanian

    Groceries section not working in Oxford

  • AngryBird

    Trying to amend my grocery shop, but Tesco grocery site error all day. I can get on to everything else but groceries. Croydon Surrey.

  • Fiona Muxworthy

    not working in Bristol

  • Gemma

    South London cannot even access the website

  • John Nurse

    not working
    Northampton

  • sianychick

    not working
    wolverhampton

  • Martine Welch

    Not working in East Harling norfolk and with Sky. Also keep losing my booked slot and have to reserve new one.

  • Leanne Howard

    Not working in Lincoln. No delivery slots available.

  • Ann Grover

    Not working in Sussex will not let you check out three times I have lost my slot

  • Jacey Coops

    Not working in Exeter, Devon. Logged in but no display apart from an “Oops!”

  • Jenna Mckeown

    Not working in Linwood, Renfrewshire. Almost finished my shop and then got kicked out very annoying indeed

  • Susan Wren

    not working in Colchester, didn’t have time to finish order got kicked out

  • Lisa Catto

    Not working in North London, was halfway through a shop and got kicked out

  • T

    error page in clapham

  • A Manning

    Cannot checkout. In Suffolk. Nightmare!

  • Jaine Hollis

    Problems in Fife in Scotland. Should we abandon it and go out to shop?

  • Freya Fairless

    i can’t even get on to the grocery shopping.
    westmidlands

  • W Hills

    I have had problems with new website regarding “my favourites”, it scrolls through so slowly I think it would be quicker to go to the store and do my shopping. Very frustrating.

  • Marg

    Tesco will not let me book the day I want, 3 weeks time? Got in touch and asked me to use another browser.Tried 4 and guess what still no joy.A few friends have the same problem.O.K. now off to Morrison’s

  • Lynn Barton

    Been a nightmare today. Online plus apps not allowing me to checkout my shopping. Have cleared my history, updated all my payment details and gone “private” as advised by customer services when I finally got through. Their new website is causing all this. Shopped online at Asda instead!

    • Deborah Allagui

      Same here been trying all day to check out still not working ☹

      • Lynn Barton

        Hi. Have you got any price match or club card vouchers linked to your order? I did and once I deleted them payment went through. Hope this helps.

  • C

    Recorded message when you ring about problems booking delivery slot. You have to go into your account and re-enter your delivery address. I did this by re-entering my postcode (exactly the same address) and clicked confirm. It worked for me. For them to have a recorded message saying this seems to suggest a lot of people have had the same issue!

  • lorraine.nayland

    Delivery slots not available on many days. Is this an error or have they changed availability? The new website seems to have been the start of a downhill trend with Tesco; reduction in their range, products unavailable, etc. As previous comment suggests do they really think customers are going to mess about… there are other supermarkets which don’t have all these problems… which I’m finding i need to use now, as well and sometimes instead of Tesco.

  • MA

    Delivery Slots unavailable to either of my addresses – Cheltenham, Gloucestershire. Have telephoned CS – advised this is a common problem at the moment; you can book a different slot and telephone and ask an advisor to change it!! PITA :-/

  • Rebecca Strong

    I have been trying to book a delivery slot for the last few weeks now using the iPad app but no slots will load. I live in Sunderland. Please fix the problem as I cannot carry half the amount of shopping that I can when getting it delivered.

  • Caroline

    Website won’t work at all today. I am in Norwich.

  • Janet Gayle

    Looks like this is an ongoing problem getting worse I now only able to put items in basket, but cannot book a delivery slot, system say nothig available try later, I have been trying all day yesterday, throughout the night, I have used internet explorer, firefox, Ipad, and Mobile 4g, and still unable to get a booking slot, I now wonder why I left Sainsburys, and took out anytime 12 month plan, as I have I am unable to leave the home, I am now going to have to pay for delivery again with Sainsburys

  • Anne Earp

    I was asked weeks ago to try out the new grocery website and gave feedback that it had too many problems but still they’ve gone ahead and used the new format – why. Shopping list function not working, so few items visible per page it’s taking forever to shop – bring back the old site at least until you fix the new one!!

  • Colleen Boultby

    Tried to book slot for tomorrow and says none available even to the end of the month!

  • Sue Robinson

    Can’t get on F and F to view clothes been trying all day very annoying!!

  • John Baker

    The new groceries website is appalling. The product search auto-fill is a nightmare and frequently it won’t let me ‘confirm payment’. Never any problems on the lucky times when I get the old website which is far superior.

  • Jo Spall

    I’m in Suffolk.

  • louise

    The site is not letting me choose a delivery slot for any time in the next two weeks, saying that the slots are not available. I am in Norfolk, UK.

  • Paula Halwa

    Is there a problem with card payments on tesco.com today?

  • Gremlin

    At payment confirmation I get a message from my computer telling me the form will be sent in a way that is not secure. Tesco assure me it is secure, so are Tesco liable if it isn’t?

  • Sophie

    Won’t let me search food on the search section just not loading

  • Adejoke Usman

    Tesco Ireland won’t accept card details that I have used before and I changed to another card still won’t accept it

  • Julie Jarvis

    Won’t accept card details that I’ve used all the time when trying to checkout

  • moomoo1212

    4 days later and still cant book a delivery slot!

  • Samantha Hargreaves

    Can’t complete order even though Amex are sending a message saying the amount is pending – Rugby, Warwickshire – no order showing after failure!!!!!!!!!

  • KÅ‘rösi Krisztián

    Booked delivery slot, sent order. No confirmation, no pending order on “My Orders” screen, no email. I’m prepared usually so tried to start over to book a slot and place my order again, but it doesn’t let me to book the same slot.

  • Helen Booth

    Ive tried on several browsers, all were as slow as dial-up. Firefox keeps putting up a message that a page is slowing down the browser.

  • moomoo1212

    Can’t book delivery slot…salisbury wiltshire

  • Trang Giangova

    Cant book a delivery slot at all – London

  • Ivan

    New website is so slow with all browsers and I’m on fibre broadband. Old website still works fine with Crome though! Please go back to old website. It wasn’t broken and don’t need fixing.

  • Elizabeth Wardle

    In Norfolk, trying to set up delivery for tomorrow can’t check out says page down…any info please.

  • Andreu

    I try to order stuff, and I can’t, a message shows up: “Oops! Something went wrong. Please try again.”

  • Heidi Blake

    Cant book a delivery slot for any time of the week. Frustrating as how long will this be down for.
    Cardigan. West wales

  • claire short

    tesco grocies wont let u book a delivery slot

  • claire short

    wont let you checkout or book a delivery

  • Nicola Muirhead

    i used Tesco every week on my laptop which isn’t that old and suddenly i’m getting this message “Access Denied”

    You don’t have permission to access “http://groceries.tesco.com/groceries/delivery/default.aspx?” on this server.
    Reference #18.b8d3dead.1506452331.c0a3e0b

    HELP!!!

    • Diane

      I tried to complete an order last week (2 days running), kept getting ‘internal error’ when I tried to pay. Tried to place an order again today, didn’t even get as far as the login page before same message appeared. Went to Sainsburys in the end!

  • Angela

    Can’t checkout, I tried yesterday & when I called, was told to try again later-tesco was having problems with checkouts at the card authorisation section.
    I tried now(Monday morning) and still no joy.

  • Barcamum

    Almost finished shopping and basket full system crashed anyone else having problems Pontypridd area

  • Leandri

    Cannot book a slot for delivery – it has been an issue for a while. Same issue – no slots available, which is not the case. West Byfleet Area. Used to do all online shopping from Tesco, will have to find someone else in my area that can deliver! Super frustrating..

  • hazel

    I can log in and add groceries to my basket but unable to book a slot – so frustrating – Hemel Hempstead area

  • June

    Cannot login to Tesco website today. Postcode CA11 8QP.

  • Lauren

    I can’t log on or book a slot for grocery shopping.. This keeps happening so I keep shopping elsewhere which is a shame. postcode is M328QB

  • Cole Talbot

    Tesco app on my phone works fine and on my Mothers new laptop but on my PC it keeps erroring. It’s impossible to use. West Wiltshire area.

  • Joanna Hadley

    Been trying to order something off Tesco direct clothing for the past 2 days and just isn’t working. Won’t go past the order page!!

  • אבי ×’’×™×™

    website not loading properly on either Google Chrome / Edge. Feels like something out of the early 90s. Not going to shop on it, ridiculous.

  • Philip Woodland

    Unable to get a slot for 2 days now.unsatisfactory site.please remedy

  • Christine Green

    Unable to pay – comes up with “internal server error” every time I try to checkout – regardless of which card used (IV26 Postcode).

  • Wayne Nevin

    BEEN TRYING TO CHECKOUT SINCE LAST NIGHT! MY ITEMS ARE STILL IN MY BASKET FOR A MONDAY DELIVERY BUT I WILL HAVE LOST MY DELIVERY SLOT BY THE TIME THE WEBSITE IS FIXED, (THAT’S IF IT DOES EVER GET FIXED!) THERE WAS NOTHING AT ALL WRONG WITH THE WEBSITE AS IT WAS, I NEVER HAD ANY PROBLEMS WITH IT ANYWAY. HAVE TESCO NOT HEARD THE SAYING “IF IT AIN’T BROKE, DON’T FIX IT”? OBVIOUSLY NOT! THIS HAS BEEN A VERY STRESSFUL EXPERIENCE, I VERY MUCH DOUBT I WILL BE COMPENSATED FOR MY WASTED TIME EITHER!

  • Simon Leek

    Grocery shopping impossible today (and yesterday) as the website is so slow. So much for a ‘better shopping experience’. Pity as the old website was so fast and easy to use. Doing my shop at Sainsbury’s instead.

  • Julianne Page

    Can’t log onto Tesco mobile to top up data

  • Allison McDermont

    I can’t get on the pay now section to pay for a bistro set

  • Lisa J Conlon

    I can’t check out my basket (24/8/17),says their servers are busy. I need to get the food for my mum who’s disabled :-(. It’s been like this for a couple of hours.

  • Romi Bobkova

    Having problems with shopping uniforms on Tesco Direct. I can’t even access my shopping basket anymore. Very 1999…

  • David Mwangi

    I can access Tesco.com but i can not go to the grocery section as apparently my computer has failed a security check, well this is the first time I’ve seen this and i regularly shop for groceries with Tesco Online plus nothing has changed with my computer and by the way i can access all the other supermarkets online without any problems???

    WHATS GOING ON TESCO’S???

    David at Woodford London

  • Sarah Smith

    Have had problems checking out my grocery order.

  • Joanne Watson

    Have had problems all day saying, server down, have now done order but can’t checkout

  • Amy

    Having trouble with tesco direct website. Lets me go to basket, but comes up with a blank box for signing in and delivery. cant scroll down to the pay button. Tried on tablet, phone and desktop with no luck. Blackpool

  • Den

    Down in Beckenham, can’t even get on site, says system error

  • nicola

    paying for delivery saver haven’t been able to arrange a delivery for 2 days, will not accept my card, via the app or the actual website despite the bank confirming that card is fine and was accepted by asda when i eventually decided to shop there, will be cancelling delivery saver once queues have gone down on telephone lines, was on hold for 15 minutes before i gave up! poor show tesco

  • Jo

    been trying to pay for hours and not working – keeps coming up with an error message.

  • Mand

    Never had problems before until the last few days. Wouldn’t let me check out my groceries and won’t let me go into Tesco direct or wines. Keeps saying ‘access denied’.

  • Claire

    I’m trying to pay for my weekly shopping and it won’t accept my Visa card payment. I’ve called my bank who have confirmed there’s nothing wrong with my card. I’ve been on hold to Tesco for 12 minutes adn can’t get through.

  • Hills Bills

    can’t get on to tesco club card website – says I’m not in the uk !!!!!

  • Fiona Jayne Ross

    Is tesco having problems tonight keeps saying can’t check out you nothing in your basket & choose Del slot …yet have Del slot & basket full of shopping

  • garry

    Won’t let me check out my groceries ,been like like this for weeks in blackpool, getting my stuff from Iceland free delivery

  • garry

    Can’t check out my groceries ,been like this for weeks in blackpool, getting my food from Iceland free delivery,

  • Jackie Stapleton

    Cannot connect to server is the error message coming through in Scarborough, anyone know I found there is a problem?

  • Rob

    Had problems yesterday and today. Can select item , get to checkout and select the vouchers to pay but won’t process payment,just goes round in a loop. When I tried logging on again later I Lund it had held on to my vouchers. Ridiculous a company this size can’t resolve these issues. If I wasn’t using vouchers I would have bought my TV elsewhere !!

  • Natalie Deaton

    Still having issues with Tesco website and mobile app today, and have been for well over a week, here in East Sussex.
    Get error messages like ‘no items on this page’ ,
    when i sign in it says ‘Sorry we cannot find the page you are looking for.’
    X Sorry there seems to be a problem
    X Sorry an error occurred

  • Daniel

    It’s still down in London.
    Can’t process the payment internal storage issue

  • Jessica

    Down in Blackpool, Lancashire today, it was down last week for me as well

  • Karen

    Down in London, tried many times this evening

  • Katy

    Website down. Can’t finish my online shopping here in Tyrone.

  • Susan Colbert

    can’t access tesco direct website in surrey

  • Robert Couttie

    Phoned Tesco they had no idea of any problems but she did offer to change from chrome to other browsers, tried Internet Explorer managed to pay this time page didn’t freeze.

  • Robert Couttie

    Dundee down as well writes all messages gets frozen on payment

  • Tess

    Have tried several times to place an order on line. The basket total is totally different to the payment page amount, I am not risking it!!

  • Tess

    I have been trying to place an online shop, when I get to the checkout, the total amount to pay is completely different from the basket total. Taking ages to search for items as well.

  • Caroline Osborne

    I’m in Watford and have been rying to buy a phone from Tesco Direct for several hours. I get to the payment page and then it crashes. Same at my parents’ place in St Albans. What is going on?

  • Tracy

    Unable to book a delivery slot. Keep getting the message
    ‘sorry, we could not find the default delivery address because our servers are busy ‘

  • Annette Rimell

    I’ve been trying for the last hour to place my order in WD6 area. Put all my items in the basket only for the whole thing to crash. Tried logging off/on/off/on. Have had to (hopefully) cancel the order to prevent a delivery charge for the small order. Now doesn’t even show any orders, can’t add items to basket or book any new delivery slots. What a waste of time.

  • Richard

    Down in nottingham and I’m halfway through my order. Only got until 2.30 before I lose my booking slot for tomorrow… not happy at all

  • A55A5IN

    down in bolton

  • Leah

    Trying to order for the first time on the Tesco site. When trying to create an account I keep getting the message ‘Please enter valid postcode’ although it has already retrieved my correct address. So the postcode must be right! Very frustrating,

  • Ruth Langran Camlin

    I am the same. I’ve only once been able to access online shopping. It wastes so much time trying so not wasting any more time on it

  • Ruth Langran Camlin

    Yes. It’s not working on my mobile or laptop for the past three weeks. Looking to click and collect but can’t due to the website prob. Just says error when I try to access anything.

  • Yasmin Wade

    Tesco app is down. Won’t let me checkout my order. I’ve shut down the app. Restarted the phone, logged out then logged back in and nothing. Keep saying to make sure I’ve booked a slot and my basket has items in it (I’ve done both) what’s happening?

  • Sara Montgomery

    I’m not kidding in the slightest, I have never seen the online shopping page for Tesco. EVERY SINGLE TIME I’ve ever attempted to view the site it’s been down. I’m not bothering anymore.

  • Gill

    Down in Surrey

  • guy

    I get random errors -unable to buy a teapot for 3 days

  • Nicola Hollamby-Allen

    access denied today 10/04/17 from ipad mini but i can get on with my iphone and laptop….Why???

  • Adriana Italiana Francois

    access denied in holbeach lincolnshire with talk talk network

  • brian

    not working in manchester

  • debbie

    can’t log in to tesco direct, leeds UK

  • Alan Ng

    Editor note: Problems with Tesco website today, unsurprisingly. The website just updated with Black Friday deals and now everyone is stuck in a queue!

  • Alan Ng

    Editor note: Any issues with the Tesco website loading slow, report them here.

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