Tesco Groceries website down? Problems today

Tesco has become one of the most popular websites online when it comes to shopping for electronics, toys, household goods and basically everything else other than food.

Tesco offers it all in today’s world and with the best prices compared to high street competitors. When Tesco runs promotions such as Clubcard boost, Toy Sales and Black Friday events, Tesco groceries website problems can occur frequently with users unable to log into the website.

tesco-website-problems

Is Tesco website down on Wednesday September 18, 2019 and not working for you? Let us know which area you are in as sometimes Tesco website outages may be affecting a certain region with others still having access.

We’ll provide updates here in the discussion whenever there are problems with Tesco website not loading so keep checking back.

  • I had a 504 error trying to check out using Chrome. Switched to Firefox and no problems.

  • elaine harris

    tesco have cancelled my shopping for the last two wednesday due to system errors

  • cliff beard

    6th sep tesco online shopping cant book a slot for next three weeks, something ain’t right here, please help anyone thanks

  • Every week the site is getting slower and slower. I’ve just tried to add one item to my current order and it’s taken over 15 minutes. The time it takes to do an online shop is nearly as long as a physical shop. If it doesn’t improve, I’ll have to change supplier which is s shame because I’m happy with the service and the groceries. I do find it is slightly better on Safari than Chrome. Please advise

  • Sam Irwin

    I have tried to pay for my online shop several times in the last couple of days (13-14/08/2019) and unable. I do not drive and need to secure my shopping slot to make sure my young son has what he needs. How long will it take to fix? (from Slough)

  • Denise Sinkins

    I’ve not been able to pay for my shopping for a couple of days now. Tried changing cards too. On one I’ve there £2 deduction s for card check and the £0 deductions x4 for card check.

    Any idea when this will be resolved?

  • Sian Caiach

    Have been trying to pay for the same Tesco Grocery order for 3 days now for my disabled mother for whom I regularly order a monthly shop. Its quite shocking. how long is this going to take Tesco to fix?

  • Evelouise Privett

    Down in nfk on 5 7 2019

  • janey jane

    I have tried to get on the site to order my shopping several times today but there seems to be a problem, it just comes back with oops, something went wrong 504

  • Nettie210

    Trying to complete payment on my Tesco order and it says error with payment details. I’ve tried several cards with the same result, so I know it’s not my cards.

  • Muckasunshine

    Monday 19th June….trying to order my groceries for delivery…page keeps saying “an error has occurred..refresh page”…Been trying for ages. Tried messaging on Facebook but haven’t had a reply despite it saying “answers instantly”!

  • rodwm

    I had a phone message from Tesco saying it was most likely my Debit Card and to check with my bank this morning. I I don’t think so – I ordered something from Amazon this morning using the Same Debit Card. Hello Tesco – Can you just
    get your software engineers to fix it please. Had to order from OCADO.?

  • rodwm

    Still down – get the software engineers back to fix please ASAP

  • Jeni Reid

    Getting the “error has occurred” message when trying to pay yet they’re still taking £2 out of my bank each time for the “credit check”. Tesco you now owe me £30.

    • rodwm

      Same here on both iPhone App and computer. First time I’ve had a problem ?

      • rodwm

        Keep suggesting I use justanswer. I’ve used them before for software problems and they were not very good, One of Tesco’s software engineers need to fix it quick.

  • Teresa Strong

    Won’t let me confirm payment!!

  • des peart

    Tesco groceries website down

  • Evie-Rose Saint John

    checkout not processing!

  • Xiaolan Lu

    When I check out in the Tesco online grocery, the page keeps saying that”Sorry, an error has occurred. Please check the details you have entered and try again.” Really confusing!!!

  • Lindyloo Jays

    Grrrrr 10 times getting err bank said no problem that end

  • ppp 123ppp

    Tesco mobile website – sort out your credit card payment system. Tried three times to place a new order for a new contract, each time my card being successfully verified by my bank, yet you interrupting the payment after(!) the verification saying payment denied! And after three attempts you cancelled the order! What an incredibly irritating way of dealing with potential customers!!! Try purchasing something yourselves and you’ll see what ar$eholes your developers must have been to have produced such a piece of sh!t not software

  • Martin Mitchell

    Tesco Web online grocery not taking visa debit payments today so I’ll go to asda! Rang tesco and said it was my browser! – try Firefox they said very funny _try the cookies very funny even tried on my android phone no luck so all this what type of computer? And I rang my bank not the problem maybe tesco got denial of service!

  • Roy

    Cannot get the actual shopping page it just won’t load on my Hudl since you have updated the site

  • Nadia

    In recent weeks I’ve noticed that Tesco slots for the next day are all unavailable & I can’t choose one. It doesn’t matter what time of the day it is. I keep on refreshing the page & sometimes I get lucky and one becomes available.

  • I couldn’t check out because of Google Chrome and not clearing cache/cookies – went into a new incognito window and it worked for me.

  • Lorraine Meikle

    can’t complete order

  • Drekeamo Y Huang

    I could not checkout today, I am at Holloway road. Tried more than 15 time. Actually I could use ebay BTW, so it must be your problem, TESCO

  • Hazel

    Tried about 10 times to checkout my Tesco weekly shop online. Says there’s an error with my payment details. Losing the will to live.

  • Mari Connor

    wont let me check out keeps authorising then coming up with an error has occurred

  • Suzy Woolley

    I’ve tried about 10 times to checkout my groceries…it comes up with an error message stating to check my details, I’ve tried on several browsers, on different devices & still same, but £2 has been debuted on each occasion, I’ve now given up, will go elsewhere as I no longer trust the site, after 15 years I will now do my online shop elsewhere unless I personally receive a BIG apology & some form of voucher…I’m so angry over wasting over 2 hours of my life & not to mention the stress!!

  • Karen Pollitt

    son did a shop for 1st time last night-25th and paid for it for delivery sunday-26th/8 – they told him his card had been declined 3 times even though they had taken the £2 card check out. tried with my card and that was also declined – after they contacted someone internally my card then worked. anyone else had this problem

  • MADALITSO MACHINJIRI

    Not able to checkout, stuck on option 4 since 4a.m. It’s very frustrating as Customer Service Agents do not even have a clue of how to resolve the issue.
    I am in Walsall.

  • Shirley Elston

    Did the order and couldn’t check out,tried for 4 or 5 hours and then gave up and ordered from Sainsburys instead. Colne,Lancs

  • Dawn N Steve Holland

    wont let me complete checkout stuck on order summary …….east ayrshire

  • Shabiha Kothia

    clubcard boost site down

  • Alysia Pilar Forde

    Site down, Conwy North Wales

  • Micky Horton

    Site down. Kinlochbervie

  • Hazel Leng

    Unable to check out at all

  • BC7T

    I haven’t been able to log in for about a week now using Chrome, although no problem on Edge. It did this to me a couple of years ago, so used Edge for Tesco and Chrome for everything else. Then one day I got fed up of the switching and tried on Chrome again, and it worked up to last week.
    I’m in Cornwall

  • Danni Goodby

    Unable to checkout!!

  • Danielle

    I have the issue too on tesco groceries since yesterday been trying to pay for my shopping delivery for Thursday but it keeps saying error check your details and try again! Very frustrating!! In Hemel Hempstead area

  • Broadsword Mvg

    they should get phone lines up and running to allow orders to be processed, you cant order on line, I hate to think what this has cost in money terms to the company, never mind the annoyance of the customer base

  • Tony Hodgson

    Unable to select a delivery day !!!

    • Broadsword Mvg

      same here items I wanted are now out of stock so sick of it

  • Nancy Agatao

    Unable to pay!! Comes up with error message

  • deniseb100

    Been trying for 2 days to get a delivery date , been told there is problems when will it back on

    • Helen Williams

      me too. cant choose any date and been trying over and over since y/day morning.
      manchester

  • Mat

    I’m unable to pay for my groceries today.

  • Benjamin Lea

    Can’t pay online for my groceries. . About to loose my delivery slot! Haha.. Abingdon, Oxfordshire

  • Carly Short

    Not letting me buy either. In Swansea area

  • Sandra Ritchie

    Have had problems with site since last year . Now with order I had delivered today , items mixed up with my previous order !! .
    Also unable to enter coupons onto page .I was told by Tech team that
    the problem is with apple !

  • Fiona Finucane

    Live in kilcullen in kildare app and site crashing

  • 100

    Went in to change a few items in my basket and it literally takes 6 separate pages of clicking on six different blue checkout buttons before you can confirm checkout

    absolutely bloody ridiculous

    Their website staff should be fired

  • Verm

    Refusing at last stage of ordering ”an error has occurred, please check you have entered your details correctly”. Be warned, multiple tries seems to have locked my wifes card. She is not a happy shopper.

  • Michele Towns

    There are no delivery slots available. I am in the New Forest.

  • Rianne De Boer

    I keep getting ‘Sorry, an error has occurred. Please check the details you have entered and try again’ at checkout. I don’t know if the problem is on my end because this is my first order ever, or if it’s the website, but either way it’s very frustrating.

    • Mandy Smiler Farrow

      I am having the same
      problem and I order regularly

    • Julie Stoken

      I’m having the same problem, can’t choose a delivery time and finish my order.

    • Eilidh

      Same problem since the snow. Am in SW area. No other website affected, so not my fault. Frustrating as am housebound with no family to shop for me…Phoned about this last week.No joy. Get your act together Tesco or you’ll go,the way of Toys R Us!

  • Chris Lynch

    I have been having all the same problems, Changing delivery date , adding to order, cancelling items etc etc. Very frustrating, even thought it was my computer.Even asked for advice to buy a new one. Live in Walsall Area

  • Geoffrey Bell

    Unable at access deliver date and checkout on grocery website after entering order

  • Dai Ling Wing

    I’ve not been able to add my clubcard voucher codes at checkout and one of them expires tomorrow!

  • Nigel Smith

    Can’t take payments even with a OTP (Peterborough Cambs)

  • Barbara Jackson

    I can’t get onto the site to do any shopping as it says the connection is not private.

  • Julie Cox

    Put all shopping in basket got delivery slot till 5pm won’t let me pay for it

  • Jenny kelsey

    Got a phone message saying I have a delivery due tomorrow- but I haven’t ordered anything and I have no pending orders on my account! Anyone else got same problem?

    • Sharon Haydon

      me too!

      • Jenny kelsey

        At least it’s not just me then!

        • Sharon Haydon

          Got through to customer service. Said loads of texts had been sent in error. Assurred me that my account would not be charged. Best to check tomorrow after the delivery slot xx

  • sital deol

    Same here. Joined December for free trial but never activated. The

  • P V

    Painfully SLOW to access “My Favourites” and once I can access it I then have a LONG wait for pages to load. I’ve tried logging in and out. Same problem. Using Chrome Browser.

  • sapphireoceans

    Tesco site won’t let me complete checkout? I’ve entered two different card details and “confirm payment”, then just goes back to the same screen with none of my card details there, just blank! So frustrating as I’ll now lose my tomorrow delivery slot because I can’t checkout in time! (Essex, unfortunately)

  • Gillian Wright

    Website won’t let me confirm payment even tho I’m entering correct info

  • Dave Parker

    Talking about Tesco groceries site here but just wanted to rant somewhere about the new website they introduced a few months ago. Absolutely awful and I wish they’d go back to the old one which I had no issues with. On one of the favorites / usuals pages (can’t remember which) all the items I bought every week used to be listed. Now they’re spread across about 5 different pages that I have to open in tabs and search each one of for everything to get everything added to my basket. New website is far far slower than the old one. Many items seem to be missing images for some reason and not sure if it’s related to the website or not but often when I search for something like hash browns every single product of that type shows as not currently available. Also seeing various encoding errors like ” & # 3 9 ; t” where spaces used to be.

    • Misty Groves

      Wish I could even load the site properly. It freezes my browser (latest version of firefox) and it has hissy fits with my CPU. My laptop heats up and roars. Pages are slow and unresponsive and hard to even shut down. This never happened with the website they had up last year! They don’t take the slighest bit of notice of anything I tell them about the issues.

  • Claire Davies-Clayton

    Tescos is showing a “security failed” page when trying to log in. I logged in yesterday no problems, but now I have no access.

  • jake

    Confirmed a whole order, went to check out, put in my details, pressed continue and I get an error page…

  • liz

    gave up ordering yesterday as would not load the groceries properly same today.

  • Moonviolet

    since they updated the website every page takes ages to load, please go back to the old one!

    • Misty Groves

      I know. It took me 3 hours to put 20 items into my shopping cart. I have told Tesco so many times and they throw their failings back at me, saying it must be MY system, my server….goodness knows what. My system worked perfectly well with their old website!
      I have given up on them and shop at Asda or Morrisons online. No problem with them. Tesco have lost my custom.

  • Kerry Jones

    Been trying to check out for hours my grocery home delivery shop wouldn’t work lost my slot now

    • Kerry Jones

      I’m in south west lost slot now and still not working

  • EA

    Can’t see grocery products pages at all, nor add any products to existing baskets – on pc or phone Tescos app. Has been like this for at least an hour. 10.30, 31/12/17

  • Nikki Turner

    No Tesco delivery slots available after 3rd Jan. I’m in Cheshire?

  • Samantha Trewinnard

    I’m in Buckinghamshire. Cannot access website.

  • Sandra Levy

    I`m so fed up with Tesco new website. Its slow and its now not letting you remove items. The customer service come out with the old Chestnut, change your browser. Its nothing to do with the browser, it never has been always problems. Obviously a web team who are useless.
    I am in London and my orders come from the Enfield site.

  • Lisa Bristol

    Unable to edit basket for delivery tomorrow. Not happy.

  • Lisa Bristol

    Unable to add or minus my Christmas order for food. Not happy.

  • Lionel Katz

    I’m in Croydon and can’t edit or even view orders and need to change an order by 23.46hrs. The error message says the servers are down, are they likely to be up and running again soon please?

  • Pat Swanston

    No delivery slots available at all for a week here in Northumberland.

  • Miranda Hruby

    Today I am getting the message Access denied. You don’t have permission to access……. on this server. Is it because the website is busy! If so that should be the message!!

  • Glyn

    All I am getting is sorry an error occurred press ok to refresh this page. When I do it comes back 2 seconds later. I give up.

  • Aisling

    I’m getting the oops something went wrong for the past two days it’s very annoying I wanted to make changes to an order I placed before the website broke and cannot so will still have to make a trip to the store!! I would have thought a company as big as yours would fix the problems by now!!

  • K

    Lost the will to live. 6 hours later I still can’t checkout.Dorset is down . Rest of the site working. phoned support and got rubbish advice. I tried on my smart phone, my laptop and a kindle fire. same message. support tried to suggest a problem with all three devices?! The irony was I allowed a survey call back which also crashed when I have them a low score!

  • lundy

    Major problem today (12th December 2017) with online groceries which I first noticed yesterday evening. Unable to see current orders, just get an “Oops” message which is not helpful at all. Sometimes I can’t even get past the login but always the same message. Now I’m worried I won’t get the Christmas order next week. After a long phone call they admitted there was a problem but didn’t know when, if ever, they would be fixing it. They said I should get a smartphone and use their app instead, well that’s not exactly going to save any money is it? Thinking of getting Asda instead.

  • Itsmemowgli “ItsMeMowgli”

    I can’t even get on the website access denied

  • Zoe Lister

    Booked my time slot for online grocery delivery and added items to my basket, this all seemed to be ok. Problem came when trying to pay. I entered all of my payment card details and security code but when I got to the bottom of the payment section the system seemed to wipe out everything I had just typed in. I have tried to pay about 5 times now and the same thing keeps happening. Getting fed up now and have given up. I’ve wasted my time adding items to my basket to not be able to pay. So no food delivery tomorrow!! It would have been quicker for me to drive to the supermarket.

  • Pat

    Same problem, won’t accept payment details. Spent over an hour trying to checkout, really fed up

  • Cheryl Dibsdall

    No bookable slots for the foreseeable future !

  • Heather Joy Bradshaw

    Can’t pay after completing order and all the correct details at checkout stage. It just keeps saying ‘an error has occurred. Please check the details you have entered and try again. I am so fed up with this app! Every time I have used it recently it has not allowed me to finish my order or even not let me into it to order.

  • James Watson

    Yep, I am getting errors checking out today “something went wrong, please check your details, blah blah blah” It is no wonder the share price is where it is

  • AO

    Cannot check out – book a delivery slot button whited out. Phoned Tesco customer services – they have no idea what is wrong and seem to expect me to fault find for them. Spent several hours compiling long order as new customer – complete waste of time.

  • AO

    Cannot book a delivery slot – Tesco customer services have no idea why not. Book a slot button whited out on website. Re-entering address and clearing browsing history does not work.as suggested. IE cannot load page in private use. Signed up and took many hours to compile long shopping list – complete waste of time.

  • Elaine

    Having booked a delivery slot and compiled a very comprehensive order, I can’t pay at the checkout. Since the order hasn’t been acknowledged I guess I’ve lost my delivery slot now.
    I plan to check out the Sainsbury’s site later ………

  • Shona Smith

    Internal Server Error in Chrome in Worcestershire. I can only use it by going incognito this is very unsatisfactory and I’ll have to start using another supermarket until they resolve this situation as obviously I am not the only one!

  • Jo

    Placed a Christmas delivery last night and the order did not accept my clubcard vouchers and now the order won’t let me amend and add the ecoupon vouchers that Tesco emailed me instead.

  • Jane

    Keeps saying oops something went wrong with certain items when trying to add to basket. Now won’t let me pay. If I lose my Xmas slot won’t be happy! Jane in Romford

  • Bob

    Can’t pay at checkout page. Getting the opps page that everyone else is reporting.

  • Reanne Thomas

    Tesco groceries down in Wales pembrokeshire

  • Linda Johnston

    cant put things in basket keeps saying oops something is wrong Glasgow

  • Helen

    Can’t log onto account, says password incorrect but it’s saved on the device and is correct. Asked it to reset and although it says it has emailed me still waiting after an hour!

  • Ali

    Can’t pay for my order, just keeps throwing me out when I enter my security code. Looks like ASDA this week.

  • Roland

    I’m in queue for half day since 10am

  • Roland

    In queue for half day since 10am

  • Ruth

    Tesco groceries website is down in Nottingham

  • Charlie Lenehan

    Keeps saying performing routine maintenance

  • Alison Byrne

    In the queue for over an hour – don’t care about the reduction, just wanted to buy a jumper!!!!

  • Louise

    wow.. great idea to host a Black Friday event then put everyone in a queue so they can’t actually buy anything. Great job Tesco. Stuck in this stupid queue for 30 minutes so far!!

  • Misty Groves

    I very much doubt that Tesco gives two hoots about customers being unable to do onlne grocery shopping. Why -I don’t know. Is it a ploy to get us all in-store instead? Maybe to get us all buying more things than were on our shopping list?
    A trick most supermarkets use is shift all the products round in a store and people end up spending more because they see more items instead of going straight to shelves where they know they will find their usual stuff.
    Is that what this sudden, new non-functional website is all about? Get us all in-store?
    If Tesco is doing that, they are betting on an outsider, and my bet is most customers who shop online do it because they either haven’t TIME to go in-store, or have no transport, or live far away, or are disabled.
    What is happening in reality is those customers will simply shop online elsewhere.

    Or is it just that they are incredibly thick and stubborn about their new website and don’t care that people can’t use it? Pigs might fly that they will back down and put up the old website again which worked very well.
    I find it incredible that they don’t care about customer satisfaction, or losing millions in sales!

    I referred their customer complaints dept. to these unhappy reviews and the ones on TrustPilot. Will they read them? Pigs might fly.

  • Julie Middleton

    New Tesco website is absolutely rubbish. Page keeps asking to be refreshed or closes down completely. Cannot do online grocery shopping anymore. So annoyed at Tescos for changing its website for this awful rubbish site. Looks like i will have to shop online at another supermarket.

  • rob fenton

    We’ve been online customers for years and had no problems until the other week when a new website was introduced. Now it is laggy, slow, keeps freezing and crashing. If it doesn’t get fixed soon we will have no choice but to try Asda or Ocado. Must’ve spent thousands in the last few years. Very annoying, fixing a website that wasn’t broken and now is.

  • Michelle

    Tesco grocery shop down unable to check out and order and pay for goods.

  • Lindsey

    Is Tesco going to bother to reply, address or even confirm that they’ve read the monumentous problems their customers are complaining about??

  • Heather Leah

    Tesco groceries site completely unusable in SW scotland. It was bad enough on Thursday took hours to complete a shop (ridiculous!!) Had several weeks of loosing the slot ahead of time, and losing the whole lot during checkout.

    Now it gets stuck on the main page the message about accepting cookies seems to be the culprit. Clicking the X does nothing and nothing else works until it goes. If/when it eventually clears every function takes about 4 times longer than it should, with Ooops theres been a problem thrown in at random.

    This is crazy, you have had the new website up since September and still haven’t got it sorted. I assume you have optimised it for phone and app, so made it worse for anyone using a computer? Can you really afford to lose all of the older customers who of necessity need a bigger screen. Its not that we are stupid, behind the times or don’t understand the technology, we just cant cope with the size of a phone screen. As over 90% of over 65’s have a cataract I’m obviously not the only one.

  • Fiona Miriam O’Brien

    Horrendous service from Tesco internet providers or should I say no service. I have been unable to send text messages via whatsapp from my phone since 1am today. This is the most unreliable service I have used to date. Communication is important and often an emergency. That it is only available sometimes is not the deal that is being sold to the public. Whatever the issue its time that customers demand the truth about what is happening with the lines. No one should have to pay for a broken system!

  • catrose13

    Tesco Groceries down , Aberystwyth

  • Bert

    Internal server error at checkout (Orpington)

  • Isla Arundel

    Same boat here, Lindsey, rely on the useless bustards. Wasted evening carefully choosing groceries and cant checkout on either of 2 laptops or 2 tablets, using numerous browsers and the app. Hopeless.

  • Deborah Johnson

    Access denied today and yesterday tesco direct. Leicester.

  • kate

    can’t get past the payment screen 🙁

  • Kayla Jones

    tesco crashed just as checking out now will have lost delivery slot!!

    • Helen

      Me too ugh

  • Mike Sun

    Final stage of checkout process fails with “Gateway Timeout – The proxy server did not receive a timely response from the upstream server”. This is in the SM2 area; tested on several web browsers and Windows 10 laptops.

  • Iszoteptec

    Fails check out on XP Pro Chrome & IE. Fails check out on IPad Mini v1 Safari. Ends up blocking credit card. Works on Google Chrome on Galaxy A3 2017. Come on Tesco, sort it out. Manchester: M20.

  • Carbonated

    Not only is the new website terribly slow, I find it impossible to scroll through special offers or past purchases. The old website wasn’t broke and they didn’t need to fix it. It’s now so annoying to use that I don’t see myself shopping at Tesco during the remainder of my delivery saver contract. Time to try another supermarket?

    • rob fenton

      Exact same problems since new website, we have been online customers for years, will have to go to acado if they don’t fix these issues. It was fine before the new website.

  • Lindsey

    What a rubbish website this is now! Pages won’t load, won’t scroll, won’t add to basket, given up for the 3rd time. I’m not wasting any more time with Tesco as it seems they cannot rectify the problems. I’m disabled so rely on online shopping. I can’t get to the store so I’ll use another supermarket that can take my order and deliver it to me. What a disaster Tesco!

  • Misty Groves

    Well wow Tesco! Messed things up good and proper just ready for the Christmas rush haven’t you? I have been shopping with Tesco online for years. I calculate that on average I have spent between £12,000 and 14,000 in that time. Now I can’t buy a thing. Pages won’t load…..won’t scroll….take so long to even register a click….can’t get from “page 1” of a product list to “page 2″…can’t log out….can’t even shut the freaking page down! I can’t imagine what horrors would have awaited me if I’d had a spare week to devote to actually making it to checkout!

    I registered my complaint and Tesco were very polite, even asking me what browser I use. I told them to not even mention clearing cache and cookies! They told me the website was running a bit slow and that there were a few issues which were on the fast track to being sorted out.
    Okay 2 weeks later I tried again. Same negative experience. Waited 2 more weeks….exactly the same rubbish. Not one thing was any better.

    I have no choice but to use another store. Asda is very good, but unfortunately their bread is not as good and they don’t have a wide range of products. But I swear I am getting a LOT more for my money.

    So Tesco….my £12-14,000 is a mere drop in the ocean for you and you don’t care. But multiply that by a million disgruntled customers and you are in for a very bad Christmas this year! With the best will in the world I can no longer shop with you so bye bye.

  • Sue Angel

    Whats going on !!! no delivery slots ????

  • Vivi E Israel

    Been trying to do my online shopping for at least 3 weeks and got the same message… “ops something went wrong”…
    called them, they asked me to clear my browser… but the problem is on all my devices, so I guess the problem is with their website…

  • Elaine James

    Been trying all week to book a delivery but apparently no slots for 3 weeks!
    Unless Tesco sort out there appalling new website pronto then I will be defecting to Asda.

  • Adrian Levine

    Been getting the Ooops message for 3 days. Called, they know ther’s a problem. WHY can’t they fix it, surely a company this size can afford some effective IT advice?

    • Elaine James

      Did they say they were trying to resolve the problem at least?

      • A L

        usual bland meaningless stuff….nothing concrete

        • Elaine James

          Mmmm sounds about right. Useless!

  • Gemma Heath

    Unable to completed online Tesco order as will not complete payment tried all my cards in the house just keep failed at card authority page with an error has occurred

  • shankletts

    Planning to have a large shopping (one that will do me into next year) delivered on 21st Nov and thought I’d make a start last night. Despite numerous attempts I can’t seem to book a delivery slot and get the same message “Oops, something went wrong!” I noted when arriving at the website that it’s been updated/changed. My immediate thought on seeing the changed website was gawd no, this can’t be good. I was right. I’ll give it another few days as I’ve been shopping online with Tesco for more years than I care to remember, but after that I’m afraid it’s Asda for what will likely be my biggest shop of the year. Nothing wrong with the old website, I was able to do my shopping. They change it, and now I, and I suspect a great many other customers can’t do their shopping. So much for progress. There’s an old saying, if it’s working, then leave it alone. Tesco are going to lose a lot of business at what should be their busiest time of year if they don’t resolve this quickly. My advice would be ditch the new, and apparently unpopular website, and put the old one back online as quickly as possible so folk can get their shopping organised.

    • shankletts

      After trying the fabulous new website again several times this morning I eventually gave up and placed my order with Asda. It was easy, no issues with their website, and perhaps even a wee bit cheaper. Tesco are going to be haemorrhaging customers at this rate. I’ve said it before, if it’s not broken, then leave it alone.

      • Misty Groves

        My exact words to them when emailing to complain! “If it ain’t broke don’t fix it!” This so called new website has had me unable to buy one thing from Tesco for 4 weeks. They have lost my custom. I have to shop at Asda now.

  • Susie romer

    Crashes at checkout. So frustrating! Need groceries for a party this weekend 🙁

  • S

    Page froze half way through shopping, then “internal error”, got fed up waiting so logged out and now can’t log in again. Totally useless, slow website since they updated it; I’ve had nothing but trouble. So much so, I almost dread Thursday night shopping night. If it were me, I’d go elsewhere, but it’s for my mum, and she won’t shop anywhere else. Steyning,West Sussex

  • Sharon.W

    can’t place any orders either.. wow this is completely unacceptable from Tesco. What is the point??

  • Karen Simpson

    Lincolnshire, Been getting the ‘Ooops! Something went wrong’ message all day. Cannot amend my order as can’t even log in.

  • Ursula Pearce

    Currently having problems with placing a grocery order for Click & Collect tomorrow – ready for my daughter’s birthday party. Got part way through adding to the order and the website has crashed – first of all got a message saying there was an error and to press ok to reload the page, then got another message saying ‘something went wrong’. (09.11.2017 21:40)

  • Bernie Abraham

    My first attempt to use the online groceries as I have not been feeling well and assumed it would be straight forward. Wouldn’t let me make a payment and when I phoned I was told that it was down to my bank. Obviously not the case given the amount of problems people are having.

  • Imabuddha

    The site isn’t working in Northamptonshire 🙁

  • Sarah

    I have just spent 2 hours doing my normal weekly shop that takes about 40 mins usually. Site kept crashing, wouldn’t put items I clicked on in basket and put unwanted items in as I was scrolling, that I then couldn’t delete. Too many pages with few items on that takes ages to get to next page. Have given up now – will have to go shopping tomorrow. Unless it changes to how it used to be I will have to shop elsewhere. Rubbish new site Tesco! Thought you were better than that. Very unhappy long time Tesco customer.

  • Kara

    Can’t check out after payment

  • Lizzie H

    I also can’t get past the payment page for online clothing

  • Angélique Rebecca

    websites crashes at checkout for online clothing. Gateway timeout page comes up

  • jacqueline wells

    This is what I have after spending an hour shopping

    Oops, something went wrong!

    We’re sorry we couldn’t display the page you requested.

    We apologise for any inconvenience this has caused you.

  • tracey stringell

    I placed my food order last night and put my usual bank card through, confirmed my slot etc but just now the tesco delivery driver said no food delivery as payment was declined by my bank. Tried again and again they said it did not go through. Rang my bank, absolutely no problem, they said they have no record of tesco requesting payment. What on earth is going on. No food delivery! Not feeling happy at all.

    • A

      Same here! Thanks for reporting the issue.

  • Vivienne Fenton

    Internal server error – if I click on groceries. It has been like this for the last few hours. Hampshire

  • Faye Godfrey

    I can’t change my slot! It’s been 2 days now. Annoying. Lowestoft, Suffolk.

  • Naomi Lockhead

    checkout not working for home delivered groceries in Leeds

  • Caroline Hanstock

    Crashed at checkout, second time in a week. I will soon start shopping elsewhere.

  • Gemma Elsey

    Down in Romford Essex since yesterday.

  • David Coubrough

    Been over 24 hours now since site has been down here in Billericay Essex just not good enough i’m disabled and need home delivery so back to Asda’s site never lets you down!!!

  • Claire Welch

    Couldn’t book a delivery slot Sunday and still can’t 5am Monday morning. Have been trying on both app and website. Looks like I’m gonna have to shop elsewhere this time. Nr Scunthorpe, North Lincolnshire.

  • Soufyane Soufyane

    websites crashes at checkout for groceries shopping order home del.

  • David Rowley

    System now working again, just placed a home delivery order after trying all day.

  • Paula Brown

    Couldn’t get a delivery slot. Customer service sorted that now can’t log in to sort my order. Am in Luton but looking at this list your site has crashed all over the country so why no apology or information in the media ? Please go back to your old site it was much easier to use and at least it worked!

  • Jackie Warren Was Seeley

    Unable to amend my online grocery order (7.25pm) in Sudbury, Suffolk

  • Emma Caveney

    Can’t book a delivery slot for the next 3 weeks apparently – Manchester.

  • Claire

    Not working in Haverfordwest, Pembrokeshire, ‘Oops something has gone wrong’ ‘can’t display page requested’ when checking out

  • Samantha

    Cant checkout grocery shop online in Coventry, West Midlands. ‘Oops something has gone wrong’ ‘can’t display page requested’

  • Suzanne

    Grocery section not working in Welwyn Garden City from approx 1.00pm today, kept trying all afternoon but still no luck.

  • Suzanne

    Grocery section not working in Welwyn Garden City from about 1.00pm today, have kept on trying but still not working.

  • Connie Donaldson

    Grocery section not working in Felsted – and we need to make changes to our order in the next couple of hours!!!

  • Lisa Berrett

    Checkout page not working on groceries -Essex

  • Leanne Giles

    Groceries section not working in Chorley, Lancs

  • Sivaranjini Balasubramanian

    Groceries section not working in Oxford

  • AngryBird

    Trying to amend my grocery shop, but Tesco grocery site error all day. I can get on to everything else but groceries. Croydon Surrey.

  • Fiona Muxworthy

    not working in Bristol

  • Gemma

    South London cannot even access the website

  • John Nurse

    not working
    Northampton

  • sianychick

    not working
    wolverhampton

  • Martine Welch

    Not working in East Harling norfolk and with Sky. Also keep losing my booked slot and have to reserve new one.

  • Leanne Howard

    Not working in Lincoln. No delivery slots available.

  • Ann Grover

    Not working in Sussex will not let you check out three times I have lost my slot

  • Jacey Coops

    Not working in Exeter, Devon. Logged in but no display apart from an “Oops!”

  • Jenna Mckeown

    Not working in Linwood, Renfrewshire. Almost finished my shop and then got kicked out very annoying indeed

  • Susan Wren

    not working in Colchester, didn’t have time to finish order got kicked out

  • Lisa Catto

    Not working in North London, was halfway through a shop and got kicked out

  • T

    error page in clapham

  • A Manning

    Cannot checkout. In Suffolk. Nightmare!

  • Jaine Hollis

    Problems in Fife in Scotland. Should we abandon it and go out to shop?

  • Freya Fairless

    i can’t even get on to the grocery shopping.
    westmidlands

  • W Hills

    I have had problems with new website regarding “my favourites”, it scrolls through so slowly I think it would be quicker to go to the store and do my shopping. Very frustrating.

  • Marg

    Tesco will not let me book the day I want, 3 weeks time? Got in touch and asked me to use another browser.Tried 4 and guess what still no joy.A few friends have the same problem.O.K. now off to Morrison’s

  • Lynn Barton

    Been a nightmare today. Online plus apps not allowing me to checkout my shopping. Have cleared my history, updated all my payment details and gone “private” as advised by customer services when I finally got through. Their new website is causing all this. Shopped online at Asda instead!

    • Deborah Allagui

      Same here been trying all day to check out still not working ☹

      • Lynn Barton

        Hi. Have you got any price match or club card vouchers linked to your order? I did and once I deleted them payment went through. Hope this helps.

  • C

    Recorded message when you ring about problems booking delivery slot. You have to go into your account and re-enter your delivery address. I did this by re-entering my postcode (exactly the same address) and clicked confirm. It worked for me. For them to have a recorded message saying this seems to suggest a lot of people have had the same issue!

  • lorraine.nayland

    Delivery slots not available on many days. Is this an error or have they changed availability? The new website seems to have been the start of a downhill trend with Tesco; reduction in their range, products unavailable, etc. As previous comment suggests do they really think customers are going to mess about… there are other supermarkets which don’t have all these problems… which I’m finding i need to use now, as well and sometimes instead of Tesco.

  • MA

    Delivery Slots unavailable to either of my addresses – Cheltenham, Gloucestershire. Have telephoned CS – advised this is a common problem at the moment; you can book a different slot and telephone and ask an advisor to change it!! PITA :-/

  • Rebecca Strong

    I have been trying to book a delivery slot for the last few weeks now using the iPad app but no slots will load. I live in Sunderland. Please fix the problem as I cannot carry half the amount of shopping that I can when getting it delivered.

  • Caroline

    Website won’t work at all today. I am in Norwich.

  • Janet Gayle

    Looks like this is an ongoing problem getting worse I now only able to put items in basket, but cannot book a delivery slot, system say nothig available try later, I have been trying all day yesterday, throughout the night, I have used internet explorer, firefox, Ipad, and Mobile 4g, and still unable to get a booking slot, I now wonder why I left Sainsburys, and took out anytime 12 month plan, as I have I am unable to leave the home, I am now going to have to pay for delivery again with Sainsburys

  • Anne Earp

    I was asked weeks ago to try out the new grocery website and gave feedback that it had too many problems but still they’ve gone ahead and used the new format – why. Shopping list function not working, so few items visible per page it’s taking forever to shop – bring back the old site at least until you fix the new one!!

  • Colleen Boultby

    Tried to book slot for tomorrow and says none available even to the end of the month!

  • Sue Robinson

    Can’t get on F and F to view clothes been trying all day very annoying!!

  • John Baker

    The new groceries website is appalling. The product search auto-fill is a nightmare and frequently it won’t let me ‘confirm payment’. Never any problems on the lucky times when I get the old website which is far superior.

  • Jo Spall

    I’m in Suffolk.

  • louise

    The site is not letting me choose a delivery slot for any time in the next two weeks, saying that the slots are not available. I am in Norfolk, UK.

  • Paula Halwa

    Is there a problem with card payments on tesco.com today?

  • Gremlin

    At payment confirmation I get a message from my computer telling me the form will be sent in a way that is not secure. Tesco assure me it is secure, so are Tesco liable if it isn’t?

  • Sophie

    Won’t let me search food on the search section just not loading

  • Adejoke Usman

    Tesco Ireland won’t accept card details that I have used before and I changed to another card still won’t accept it

  • Julie Jarvis

    Won’t accept card details that I’ve used all the time when trying to checkout

  • moomoo1212

    4 days later and still cant book a delivery slot!

  • Samantha Hargreaves

    Can’t complete order even though Amex are sending a message saying the amount is pending – Rugby, Warwickshire – no order showing after failure!!!!!!!!!

  • KÅ‘rösi Krisztián

    Booked delivery slot, sent order. No confirmation, no pending order on “My Orders” screen, no email. I’m prepared usually so tried to start over to book a slot and place my order again, but it doesn’t let me to book the same slot.

  • Helen Booth

    Ive tried on several browsers, all were as slow as dial-up. Firefox keeps putting up a message that a page is slowing down the browser.

  • moomoo1212

    Can’t book delivery slot…salisbury wiltshire

  • Trang Giangova

    Cant book a delivery slot at all – London

  • Ivan

    New website is so slow with all browsers and I’m on fibre broadband. Old website still works fine with Crome though! Please go back to old website. It wasn’t broken and don’t need fixing.

  • Elizabeth Wardle

    In Norfolk, trying to set up delivery for tomorrow can’t check out says page down…any info please.

  • Andreu

    I try to order stuff, and I can’t, a message shows up: “Oops! Something went wrong. Please try again.”

  • Heidi Blake

    Cant book a delivery slot for any time of the week. Frustrating as how long will this be down for.
    Cardigan. West wales

  • claire short

    tesco grocies wont let u book a delivery slot

  • claire short

    wont let you checkout or book a delivery

  • Nicola Muirhead

    i used Tesco every week on my laptop which isn’t that old and suddenly i’m getting this message “Access Denied”

    You don’t have permission to access “http://groceries.tesco.com/groceries/delivery/default.aspx?” on this server.
    Reference #18.b8d3dead.1506452331.c0a3e0b

    HELP!!!

    • Diane

      I tried to complete an order last week (2 days running), kept getting ‘internal error’ when I tried to pay. Tried to place an order again today, didn’t even get as far as the login page before same message appeared. Went to Sainsburys in the end!

  • Angela

    Can’t checkout, I tried yesterday & when I called, was told to try again later-tesco was having problems with checkouts at the card authorisation section.
    I tried now(Monday morning) and still no joy.

  • Barcamum

    Almost finished shopping and basket full system crashed anyone else having problems Pontypridd area

  • Leandri

    Cannot book a slot for delivery – it has been an issue for a while. Same issue – no slots available, which is not the case. West Byfleet Area. Used to do all online shopping from Tesco, will have to find someone else in my area that can deliver! Super frustrating..

  • hazel

    I can log in and add groceries to my basket but unable to book a slot – so frustrating – Hemel Hempstead area

  • June

    Cannot login to Tesco website today. Postcode CA11 8QP.

  • Lauren

    I can’t log on or book a slot for grocery shopping.. This keeps happening so I keep shopping elsewhere which is a shame. postcode is M328QB

  • Cole Talbot

    Tesco app on my phone works fine and on my Mothers new laptop but on my PC it keeps erroring. It’s impossible to use. West Wiltshire area.

  • Joanna Hadley

    Been trying to order something off Tesco direct clothing for the past 2 days and just isn’t working. Won’t go past the order page!!

  • אבי ×’’×™×™

    website not loading properly on either Google Chrome / Edge. Feels like something out of the early 90s. Not going to shop on it, ridiculous.

  • Philip Woodland

    Unable to get a slot for 2 days now.unsatisfactory site.please remedy

  • Christine Green

    Unable to pay – comes up with “internal server error” every time I try to checkout – regardless of which card used (IV26 Postcode).

  • Wayne Nevin

    BEEN TRYING TO CHECKOUT SINCE LAST NIGHT! MY ITEMS ARE STILL IN MY BASKET FOR A MONDAY DELIVERY BUT I WILL HAVE LOST MY DELIVERY SLOT BY THE TIME THE WEBSITE IS FIXED, (THAT’S IF IT DOES EVER GET FIXED!) THERE WAS NOTHING AT ALL WRONG WITH THE WEBSITE AS IT WAS, I NEVER HAD ANY PROBLEMS WITH IT ANYWAY. HAVE TESCO NOT HEARD THE SAYING “IF IT AIN’T BROKE, DON’T FIX IT”? OBVIOUSLY NOT! THIS HAS BEEN A VERY STRESSFUL EXPERIENCE, I VERY MUCH DOUBT I WILL BE COMPENSATED FOR MY WASTED TIME EITHER!

  • Simon Leek

    Grocery shopping impossible today (and yesterday) as the website is so slow. So much for a ‘better shopping experience’. Pity as the old website was so fast and easy to use. Doing my shop at Sainsbury’s instead.

  • Julianne Page

    Can’t log onto Tesco mobile to top up data

  • Allison McDermont

    I can’t get on the pay now section to pay for a bistro set

  • Lisa J Conlon

    I can’t check out my basket (24/8/17),says their servers are busy. I need to get the food for my mum who’s disabled :-(. It’s been like this for a couple of hours.

  • Romi Bobkova

    Having problems with shopping uniforms on Tesco Direct. I can’t even access my shopping basket anymore. Very 1999…

  • David Mwangi

    I can access Tesco.com but i can not go to the grocery section as apparently my computer has failed a security check, well this is the first time I’ve seen this and i regularly shop for groceries with Tesco Online plus nothing has changed with my computer and by the way i can access all the other supermarkets online without any problems???

    WHATS GOING ON TESCO’S???

    David at Woodford London

  • Sarah Smith

    Have had problems checking out my grocery order.

  • Joanne Watson

    Have had problems all day saying, server down, have now done order but can’t checkout

  • Amy

    Having trouble with tesco direct website. Lets me go to basket, but comes up with a blank box for signing in and delivery. cant scroll down to the pay button. Tried on tablet, phone and desktop with no luck. Blackpool

  • Den

    Down in Beckenham, can’t even get on site, says system error

  • nicola

    paying for delivery saver haven’t been able to arrange a delivery for 2 days, will not accept my card, via the app or the actual website despite the bank confirming that card is fine and was accepted by asda when i eventually decided to shop there, will be cancelling delivery saver once queues have gone down on telephone lines, was on hold for 15 minutes before i gave up! poor show tesco

  • Jo

    been trying to pay for hours and not working – keeps coming up with an error message.

  • Mand

    Never had problems before until the last few days. Wouldn’t let me check out my groceries and won’t let me go into Tesco direct or wines. Keeps saying ‘access denied’.

  • Claire

    I’m trying to pay for my weekly shopping and it won’t accept my Visa card payment. I’ve called my bank who have confirmed there’s nothing wrong with my card. I’ve been on hold to Tesco for 12 minutes adn can’t get through.

  • Hills Bills

    can’t get on to tesco club card website – says I’m not in the uk !!!!!

  • Fiona Jayne Ross

    Is tesco having problems tonight keeps saying can’t check out you nothing in your basket & choose Del slot …yet have Del slot & basket full of shopping

  • garry

    Won’t let me check out my groceries ,been like like this for weeks in blackpool, getting my stuff from Iceland free delivery

  • garry

    Can’t check out my groceries ,been like this for weeks in blackpool, getting my food from Iceland free delivery,

  • Jackie Stapleton

    Cannot connect to server is the error message coming through in Scarborough, anyone know I found there is a problem?

  • Rob

    Had problems yesterday and today. Can select item , get to checkout and select the vouchers to pay but won’t process payment,just goes round in a loop. When I tried logging on again later I Lund it had held on to my vouchers. Ridiculous a company this size can’t resolve these issues. If I wasn’t using vouchers I would have bought my TV elsewhere !!

  • Natalie Deaton

    Still having issues with Tesco website and mobile app today, and have been for well over a week, here in East Sussex.
    Get error messages like ‘no items on this page’ ,
    when i sign in it says ‘Sorry we cannot find the page you are looking for.’
    X Sorry there seems to be a problem
    X Sorry an error occurred

  • Daniel

    It’s still down in London.
    Can’t process the payment internal storage issue

  • Jessica

    Down in Blackpool, Lancashire today, it was down last week for me as well

  • Karen

    Down in London, tried many times this evening

  • Katy

    Website down. Can’t finish my online shopping here in Tyrone.

  • Susan Colbert

    can’t access tesco direct website in surrey

  • Robert Couttie

    Phoned Tesco they had no idea of any problems but she did offer to change from chrome to other browsers, tried Internet Explorer managed to pay this time page didn’t freeze.

  • Robert Couttie

    Dundee down as well writes all messages gets frozen on payment

  • Tess

    Have tried several times to place an order on line. The basket total is totally different to the payment page amount, I am not risking it!!

  • Tess

    I have been trying to place an online shop, when I get to the checkout, the total amount to pay is completely different from the basket total. Taking ages to search for items as well.

  • Caroline Osborne

    I’m in Watford and have been rying to buy a phone from Tesco Direct for several hours. I get to the payment page and then it crashes. Same at my parents’ place in St Albans. What is going on?

  • Tracy

    Unable to book a delivery slot. Keep getting the message
    ‘sorry, we could not find the default delivery address because our servers are busy ‘

  • Annette Rimell

    I’ve been trying for the last hour to place my order in WD6 area. Put all my items in the basket only for the whole thing to crash. Tried logging off/on/off/on. Have had to (hopefully) cancel the order to prevent a delivery charge for the small order. Now doesn’t even show any orders, can’t add items to basket or book any new delivery slots. What a waste of time.

  • Richard

    Down in nottingham and I’m halfway through my order. Only got until 2.30 before I lose my booking slot for tomorrow… not happy at all

  • A55A5IN

    down in bolton

  • Leah

    Trying to order for the first time on the Tesco site. When trying to create an account I keep getting the message ‘Please enter valid postcode’ although it has already retrieved my correct address. So the postcode must be right! Very frustrating,

  • Ruth Langran Camlin

    I am the same. I’ve only once been able to access online shopping. It wastes so much time trying so not wasting any more time on it

  • Ruth Langran Camlin

    Yes. It’s not working on my mobile or laptop for the past three weeks. Looking to click and collect but can’t due to the website prob. Just says error when I try to access anything.

  • Yasmin Wade

    Tesco app is down. Won’t let me checkout my order. I’ve shut down the app. Restarted the phone, logged out then logged back in and nothing. Keep saying to make sure I’ve booked a slot and my basket has items in it (I’ve done both) what’s happening?

  • Sara Montgomery

    I’m not kidding in the slightest, I have never seen the online shopping page for Tesco. EVERY SINGLE TIME I’ve ever attempted to view the site it’s been down. I’m not bothering anymore.

  • Gill

    Down in Surrey

  • guy

    I get random errors -unable to buy a teapot for 3 days

  • Nicola Hollamby-Allen

    access denied today 10/04/17 from ipad mini but i can get on with my iphone and laptop….Why???

  • Adriana Italiana Francois

    access denied in holbeach lincolnshire with talk talk network

  • brian

    not working in manchester

  • debbie

    can’t log in to tesco direct, leeds UK

  • Alan Ng

    Editor note: Problems with Tesco website today, unsurprisingly. The website just updated with Black Friday deals and now everyone is stuck in a queue!

  • Alan Ng

    Editor note: Any issues with the Tesco website loading slow, report them here.

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