TalkTalk internet down, service status problems

Talk Talk has become one of the leading broadband providers in the UK, thanks to offering lower prices compared to the likes of BT and Sky. However, there are times when TalkTalk internet stops working suddenly and when that happens this is the page you can use to report problems.

The problem with TalkTalk not working is that when it happens it can come completely out of the blue and be down for a long period of time – even up to 48 hours in some areas across the UK if it turns out to be a serious outage. TalkTalk are not too responsive either on their Twitter support page, while the TalkTalk service status page does not provide clear information when an outage is ongoing.

talk-talk-internet-not-working

Is TalkTalk internet down for you right now on Friday April 3, 2020 and not working? When broadband is hit, it can also mean that TalkTalk email is not working either, so it’s a bad knock-on effect. Leave your status below and keep checking this page for the latest updates from the PR team and view other comments from affected TalkTalk customers.

  • Lynn Winifred Blake

    cant sign into my account or webmail , talktalk sends a link haha how can i see it if i cant sign into my webmail cmon talktalk surely you can do better than this . Been trying to contact all day but to no avail .

  • bella cara

    Spent a total of 3 hours today phoning talktalk with now joy . Only want to pay £5.00 to access my email. Talking to call center abroad.

  • George Laird Smith

    Internet working but cannot log-on to talktalk

  • PINKUS

    London:Landline fault – cannnot make calls.

  • rachel469

    Glyn love you are not the only one getting that by the looks of it

  • rachel469

    TalkTalk Broadband – internet keeping on going off had to keep reconnecting it over and over and then from the early hours of the morning on the 23rd January 2020 I tried to return a message from my hot mail to an ebay seller and I could not reach the page tried google could not reach the page then I could not reach any page my DNS could not be found after doing a Microsoft diagnostic search I was up all night trying to sort it [ sent an email to Toshiba then I phoned TalkTalk they said they had found some issues and I could not use my service while they did tests not long after that I could use my google server followed by my Microsoft edge – Phew! TalkTalk sent an email back saying that they could find nothing wrong but very suspiciously after they did their checking it went back on! Then I find out that others had an outage on the 23rd with TalkTalk and also problems with ebay and a lot of sellers are pulling out because they said that they have lost trade. I am still having problems with intermittent loss of internet connecting but at least I can use it. Something clearly going on there?

  • Michelle Cracknell

    No internet North Yorkshire

  • Terry Milton

    No service at all since 18th Dec except for19th. Took ages to find how to report fault. When I did, I kid you not, this exchange took place
    To Talktalk. You are providing no service, my phone line is completely dead
    Reply to me: We have tried to call you several times….
    Now in my 21st day of no phone or net, but they did take the money by direct debit even knowing they were not providing the service

  • TALKTALK-B37F04

    pa12 8ru 90 year old mum no wi-fi its her lifeline is she due compensation.talktalk said to try again after an hour did not work.what else can I do

  • arnold slater

    Cannot receive or send emails to my tiscali email address.I am a talk talk broadband subscriber.Problem started Friday 13th December 2019

  • Stephen

    Very slow internet service in Burnley. Cant load TV Apps due to lag.

  • Carole Naisby

    No internet at all in S70 area on Saturday 16/11/19. Talktalk we need updates!!

  • Richard Pytel

    absolutely fed up with TalkTalk and I am leaving TalkTalk email as I cannot use my computer due to a continual request to add my password popping up

  • Andrew Hunter

    Set up with Talk Talk a month ago. Since then, whilst working online, often in the midst of transactions, suddenly I am disconnected, but within seconds get reconnected again. Have contacted Talk Talk and get similar responses as to the ones in this discussion. Told it’s my fault, it’s my laptop, and I should go do something I cannot even understand. This disconnecting happens about 4 to 6 times an hour. Any suggestions please?

    • rachel469

      I get the same thing? I am still using WiFi sometimes you need to switch it off pull out the plug then plug it back in and stick a pin in the hole in the back and hold it for ten seconds to reset the router when that does not work talktalk should test your phone and broadband they may ask you to open the plug on the wall and you have to speak to them on your mobile and they tell you what to do once you have opened it – . That has sorted it for me before but if you have the new fibre optic broadband I am not sure about that – you cannot have things in front of it. I find that heavy speeding traffic can knock it out for moments as well?

  • Martin Peake

    still without email access??????? I called them Saturday and she acted like its my problem until I mentioned its on internet your servers down everywhere .then she admitted a problem and it would be resolved 24 hours they say that everytime last time it took 3 weeks???? and 24 hours has now passed yet again they don’t realise how it effects people I have job roles at stake property buying at auction contracts etc

    • rachel469

      Martin I have no idea why they do that – they lie when they know full well there is a problem but windows 10 can cause so many problems when they install things to so called upgrade often that is when things start to go wrong and particularly with your email – I often go to recently installed upgrades and uninstall them having no idea what they are for and it sometimes sorts stuff out I am a push a button and see what happens type have no idea about it. Yes unfortunately we are all far too dependent on the internet wonder if that is a good thing but I am the same

  • Martin Peake

    on holiday cant check emails as cant login and I have a 28 day house sale going through 8th October ? with penalties if not completed so not happy once again leaving this company as soon as my contract runs out

  • Stumagoo

    No broadband whatsoever, was really slow for past hour but now there’s nothing at all.

  • Elia Valentini

    Not working (dropping line) now for more than two weeks. The customer service did all the checks and concluded that is all working properly and that if I want to escalate then I have to pay for a technician to come in. Of course I pay a fee if I move to another company so I am basically left with a loss-loss scenario…

  • Valerie witts

    My landline has not been working since 8th Aug and I cannot log into my account.

  • Peter Kellett

    Cannot log into my email account and internet off and on all day very poor also no reply from so called chat help

  • Viv

    Why isn’t my router recognising my password suddenly?

  • Gill Mack

    Not receiving important e mails through talktalk webmail which I have been using for 15 years! In Longridge Lancashire. Is anyone else having problems.

  • Mike newcomb

    Yesterday, Saturday 29/06/19, here in London the TT Network failed for around 12 hours from 08:40, affecting 1000’s of users. Thus I and neighbours had no Broadband or telephone.
    Felt like I was dead 🙂 as so many activities now require Internet access.
    Being a Technical Person, I understand these things can happen.

  • Laura Sutherland

    Why am I only receiving yesterdays (PM) emails at lunchtime today?? This following on after an outage about 10 days ago. Your all round service is dire, thank goodness I had the foresight to dispense with your phone and bb service some years ago

  • Billy Déé

    Internet intermittent BT24

    • Spratt Clare

      I’m bt24 as well is yours now working ok? Mine is still on and off!!

      • Billy Déé

        Still intermittent, lucky if you get half an hour of internet before it going down

  • Les Halden

    Talk Talk not really working in TF10 area Shropshire

  • Kerry Watts

    Homecall email been off for more than a week. It’s as if it doesn’t exist.They tell me they’re aware and sorting it. Apparently calling me tomorrow. I did receive an update by phone last Thursday which was nice. have found talk talk on both twitter and FB to be really good

  • Beverley Thomas

    Can’t receive emails today and internet been intermittent all week!!!

  • ggalita

    No Internet. 1 of June 2019. No phone service no Internet. Not able to access talktalk account.

  • Emily Bailey

    Crawley here, no internet and no email on and off yesterday/ today

    Please you give me an update when it will be back up and running talk talk? I am currently at work and nothing is working, it’s very frustrating and would be nice to have a little indication when it will be back up and running?

  • Swindon here. Don’t know for how many days now the internet has kept dropping off for up to hours on end constantly throughout the day. I wish this company be closed down.

  • Rogalski Alexander Greg

    No TalkTalk broadband for the last 24 hours (29 th April 19) in North London – in both my offices – Finchley & Golders Green . At the moment we are piggy backing off of an o2 hotspot device (with courtesy , free from o2) . I see Open reach vans all over Barnet in my ongoing travels ! I gave the staff an option to go home early and continue working , stay and struggle or come with the boss to the cinema and see Avengers Endgame !

    • Daniel Fletcher

      Nice boss u got any jobs going lol

  • #Ccat#

    I’m in the Wakefield area, West Yorkshire and ours went down around 2am this morning, rang at 9:15am, was told it’d b sorted in around 2/3 hrs n that was bout 4 hrs 30 mins bck!

  • Rufus de Silva

    i have had no broadband since 11 march in my edinburgh flat. TT claim it is a fault with open reach. its getting beyond a joke!

  • Keith Alderson

    Been down all morning, talktalk are useless, every “upgrade” makes things worse!!!!!!!! PS broadband(not talktalk) working fine.

  • maria

    Currently no broadband and no explanation to why .bagshot area

  • Sheena Read

    I hope we are all going to be asking for compensation.

  • Sheena Read

    I have had no TalkTalk landline since Monday 11th February. I tried to report it online and the person would not take the report so I put in a complaint. The complaints department phoned me the next day 2 hours later than the booked appointment. Openreach made contact On Thursday afternoon saying there is a major fault in my area and no idea when it will be fixed. Up until this point the internet was working albeit it a bit slow. TalkTalk complaints were die to call me back on Thursday evening to find out how I got on with Openreach. To this date and time no call back. Now today I cannot get into TalkTalk webmail, TalkTalk service status or onto the TalkTalk website at all. I have been able to load a few other web pages but these have taken HOURS to load. When I do try to use these pages they constantly drop out and I have to go through the whole lengthy process again.

  • Jason

    My land line can call out no Internet was reassured it be up in 24hours to a surprise still after 24 hours no Internet

  • Neil McGregor

    No emails for the last two days in perthshire

  • graham THOMAS

    no lineone emails since Wednesday 6/2/19, says password or user name incorrect! I have not altered anything. poor service, considering changing provider. very poor service.

  • Sylvia Smelt

    My TalkTalk e-mail has been down since last Monday – yes, over a week! I have telephoned three times and got lots of apologies and promises that the engineers are giving it high priority. The last time I called (Sunday) I was told the problem had been elevated to the Network Managers and they would phone me, wait for it, within 72 hours!!! I have been a customer for around 20 years (with Tiscali when it was called that) and I don’t realty want the hassle of moving. But, seriously, I just don’t know what to do next. Is anybody else still having problems – I know mine wasn’t an isolated case.

  • kay

    My service is on & off as of 2.2.19 router red light is on then off … pretty poor service

  • Claire Batterbury

    Not received any Tiscali emails since Wednesday 30.01.19, keeps telling me that my username or password is incorrect although haven’t changed either – what’s going on?? Yeovil, Somerset

  • jean scott

    This is Bristol, 18:13 on Monday 28/01/19 and there is no Talktalk email for me. I have tried every which way to log on and it is not possible. One famililar screen comes up and then a strange empty box top left; I then try repeatedly to log on with usual address and password, not accepted and the screen returns to ‘enter’… Oh no, not again when I am urgently renewing policies etc. PLEASE ADVISE IF ANY INFO. Thanks.

  • Euan Johnston

    Talktalk internet stopped working about 7 pm tonight and hasnt come back on. It always seems to drop out when its windy outside. Its annoying!

  • Paul Barham

    ive been getting frame drops everytime I played a game which has been happening for nearly a week now im getting fed up with it so I have no choice but to leave talk talk cos when I was with sky I never had any problems and my pc is a gaming pc im not putting up with this no more ive had enough

  • Sam Quigg

    Can’t get Kindles to download; mobiles won’t pick up email; mobiles can’t fully download web sites (on wifi). Three “Engineers” from Cube and BT Openreach (twice) cannot locate the problem. Since 5th November, I have spent approx 8 hours listening to Manilla’s stilted, long-winded, flowery, hyperbolicly-ubiquitous, grovelling, pabulum. Only once have I spoken to Manchester. Promised call backs DO NOT HAPPEN. They are up to 9 days after “promised bookings” and… are Jake/David/Rhona/Mark their real names?
    Sam

  • Sofia Katerina Hom

    Have no internet since yesterday they saying I need wait till 27th December for them to fix it

  • Dorothy Baird

    Not had any tiscali emails all day. The status says everything is resolved, but clearly, not. It’s very frustrating.

  • elaina reid

    I had no internet access tonight for a long time in conjunction with no telephone service. I think I made a huge mistake having both with TalkTalk. I have to start researching alternative services.

  • Sandy Sandaver

    No email tonight, but this happens nearly every night when it’s late. There is never any information and TalkTalk get paid regardless so do not give a monkey’s about this. Why don’t the regulators award its customers hard cash back when the performance of a service is regularly under par?

  • invitation

    Started yesterday evening,want to check my account,still down today 12pm, very annoying indeed and no compensation. Foul system this capitalism, we are the ones that always have to pay.

  • arnold slater

    No Tiscali emails for 4 days CO9 area,whats the problem?

  • litesp33d

    It appears that TalkTalk are having a problem that means certain users of TT internet cannot access other providers webmail service. It seems to be effecting multiple providers. So for example if your provider is UK2 and you are a TT user or using TT through a white label provider you may not be able to access any UK2 services. It looks like a UK wide issue that may be impacting people who may no realise they are using TT or using the same infrastructure TT use.

  • Hayley Jayne

    Talk talk down? Dagenham

  • Curly Du Bruin

    EX12 South Devon, internet running so slow it’s almost going backwards! Been having this issue for several days, it takes so long to load up I give up and shut down, can’t do any work on the net a real nuisance.

  • Maggie Geoghegan

    Talk talk internet Is down all over the U K mine been down for 4 days now

  • Doreen Ganley

    Problem in Gloucestershire with Talktalk email 13.20 on 19/06/18

  • alli

    Down in derby no phone no internet

  • Elliot Duke

    Something very odd with my e mail connection, some people sent me e mails but I have not received them, also I sent some e mails but they did not receive them. I chatted online today with TalkTalk, so much lip service but no real solutions. Lost in cyber space without e mails for work right now.

  • bambi

    Gone down in West Devon …..grrrr

  • Patricia Helen Boldeo

    Mine has been down since yesterday

  • Peter Williams

    my internet keeps dropping out last week. yesterday was bad and today again.

  • Anthony James

    Down since Tuesday. Trying to get a answer off talk talk is a waste of time . No details of my account according to them but taking payment every month . Rubbish

  • Mandy Cowell

    No Internet for 2 days now in Euxton, Chorley !

  • Nigel & Gillian Humphries

    Our server is down- has been since 10:00 am yesterday. We cannot receive emails. Does anyone out there still have the old onetel email address like us? We didn’t want to change at the time of the take over and Talktalk let us keep our old address. But I am beginning to think I will let it die a death and use our gmail account as it’s been too long an outage this time. Internet fine. Facebook and Messenger fine. Just emails.

  • Giulia Paps

    No internet connection in Wimbledon this morning, 04.03.2018 and connection has been on and off and very bad since December! Not a happy customer.

  • Stuart Careless

    Unable to logon to Lineone email today 23/02/2018. User / password invalid

  • Mandi Solk

    My Talk Talk Email is down now! 23/2/2018

  • Lucas Willen

    I have had issues several times a week since autumn 2017. When my contract ends in June 2018 it will certainly not be renewed, It might well be terminated earlier on the grounds of Breach of Contract given months of repeated outages and many hours wasted on the phone to Talk Talk “engineers” and “customer services” Rating 0 out of 10!

  • Jetmir Kaca

    I have 36 hours without internet it says connection problem I try to ring talk talk and I stay it 18 min on the phone nobody answer. I give up whatever it comes .

  • Maxine Irving

    Email not working!!

  • Donata Witosz Nkara Witosz

    I have problem from yesterday. A few seconds the internet works, the next – it does not work! I am very angry!

  • Adrian Wild

    Had no internet since around 4pm yesterday afternoon in Stocksfield Just west of Newcastle. Is it just me or are others in the area affected?

    • Jetmir Kaca

      No mate is not just you I’m in bristol and I don’t have internet since Thursday night

  • Aileen Watt

    Red internet light on been slow all day now nothing what can I try

  • Linda Quinn

    yes having the same issues and ridiculous ‘service; cant wait to change them I have demanded compensation and offered one month free more like 10 months. Engineer came didnt even seem that interested.

  • james james

    West Lothian down Again.everyone just leave these charlatans… total piss take…. customer service. FFS joke

  • Rob Nunn

    SG166, no internet, working fine for months, including yesterday.

  • Malc

    I cannot access either of my email accounts on TalkTalk! it is telling me I have an invalid password. Total rubbish!

  • youngberticus

    Internet down since 12pm yesterday not happy at all scunthorpe

  • Paul Burnell

    No internet lights on my router and no link on Cardiff CF14 at the moment

  • Elizabeth Ashcroft

    There is no light on my router to indicate internet is running, when I turn my WiFi on, on my device it says connected but no internet. Same on my husband’s device also.

    Been like this for about 4 days now and am looking into other broadband providers because TalkTalk just keep letting us down. Ive been with them for about 6 years now! What a shame!

    The tech team were useless! The lady had an attitude problem and even had my husband rooting under the Christmas tree with a screwdriver to take the panel of the phone socket off to check the line. Not once did she admit TalkTalk were at fault but now seeing all the posts online it most certainly is.

    I will be applying for a refund from them because right now I’m paying for a service I am not receiving.

  • Matt

    No internet in b33

  • David Gartshore

    Monday 18 December fibre down to 6.6mbs. Was down to 2 yesterday.

  • David

    Fibre down to 2 mbs Glasgow

  • David

    Fibre speed down to 2 mbs this morning.

  • John Tattersall

    Yet again, bloody talktalk email down, just when you need it!!
    How many times are we going to be subject to this abysmal service!!

  • Lucas Willen

    I am furious with Talk Talk for their abysmal level of service. Not just the outages but numerous scam calls as well mostly from India! These cowboys need to be investigated by the regulator!

  • John Davies

    Talktalk is down virtualy nationwide see map on talktalk down detector, they dont want you to know this, and just pretend its a local fault, well i have just sacked em, and signed up for a new contract with plusnet, bye bye talktalk( its like getting a boil on your arse lanced!)

  • lewis1936

    TALKTALK Broadband has been on and off now for past two weeks Longest three days in Cambridgeshire

  • Tootler

    Problems with outlook retrieving emails – very slow.

  • Jamie Samain

    How many days of stress it’s like the Tories are running Talk talk weak and wobbly. And today non existent connectivity. LONDON N7 – PEEEEVED

  • Lewis Clayton

    Webmail still hanging….no e-mail connection and very slow internet….makes gaming a joke as I just keep lagging.

  • Cath Thompson

    Talktalk internet up and down all day today. When it is working it is very slow and can’t download pictures. Now down again DNS error. Stoke on Trent.

  • Bertsong

    Just phoned helpline, told they are having problems and the will text me updates. Blamed it on DNS :- Irvine Ayrshire.

  • Jan Schweizer

    Internet stopped in Bradford on Avon 2.30 pm 27 November.

  • Carl Hayes

    Talk talk down Burnley as of 20 mins ago.

  • Natalie O’brien

    Talktalk broadband down in Jedburgh, Scottish borders, worked fine until 25 minutes ago now no connection DNS not responding error

  • Jonathan McAvoy

    Talktalk broadband down in Thanet

  • lester perera

    Talk talk broadband just went down. Reboot of router does resolve not problem. Histon Cambs

  • figaro223

    TalkTalk currently down. It has been dropping internet connection on and off all weekend for long periods. Very fed up with this erratic service. London NW2.

    • Jamie Samain

      Same I’m in n7 nightmare

  • Michael

    My landline has be dead since Wednesday and my internet is barely working…Contacted talk talk twice,both time got the same codswallop about BT fixing the problem.

  • Brett Sharpe

    My talktalk is down. Not had any Internet since 14.30pm 24/11, talktalk say somebody will contact me in the next 3 days

  • Brian Williams

    My talktalk is down no Internet 6.30pm 23/11/2017 Wrexham no phone either landlines.

  • Russell Cooper

    My Internet is down again in the High Wycombe area, this keeps happening, will have to move from TalkTalk if this continues to be an issue for me

  • Keith, near Penzance

    No phone or broadband yesterday or today, the people next door in the same position but they are with BT, so probably not a TalkTalk issue!

  • Donna Robinson

    Internet been dropping on and off for 5 days tonight red light on router switched on and off a few times but still no internet Nottingham

    • Jon Bray

      same problem here in Worksop S81 internet cutting out every 5 – 10 minutes sometimes more often

  • Patricia Sagar

    No internet for three days, just went back on tonight.Talk talk say can’t find anything wrong at their end and were sending an engineer out on 25th November !!!!
    This has happened twice before, will swop provider as soon as I can.Colne Lancashire

  • Kath Attwood

    Talk talk internet down in Lancaster

  • Becks Marie Davies

    Talktalk been down in Llanelli since Sunday and still no sign. all green lights but no connection.

  • Becks Marie Davies

    Internet been down for the past 3 days all green light but still nothing

  • Kim Heaslewood

    New router 7 days ago and now internet completely down. Call centre said it’s a new micro filter is needed which will 100% sort problem but will take 2 days to arrive! Don’t think so and expect they are fobbing us off.

  • Big Jacobs

    Internet down.southampton

  • Seamus Armstrong

    Is anyone in South Manchester/Stockport experiencing any problems with TalkTalk internet?

  • Seamus Armstrong

    Ta

  • Andy

    TalkTalk have major issues by looking at these posts.
    Mine is down now and has been for a while.
    Andy. Northants

  • Charlie8117

    72 hours been waiting for repair. Today I received message: You need book our engineer which is available on 14/11…I am going to cancel my contract…

  • Mitzi Macgregor

    I’m not able to receive or send e-mails through TalkTalk, although my iCloud account is working fine. I can connect to the internet, but not my net mail account, or rather I can connect to it via the internet, but can’t do anything once I have.
    This happens to me quite a lot (I’m in the Glasgow area); usually it’s just for a short time, but today it seems to be going on for quite a while.

  • Gary Jewell-Perryman

    Constantly having drop outs recently that is always messing up online gaming and Netflix viewing! Really annoying! This is in Long Buckby, Northants.

    • Andy

      Having same problem. No internet at all at the moment.
      Andy, Long Buckby

  • Lyle Percival

    Been down since about 2.30 this afternoon 3 months of hell daily outage sometimes several times a day this company are fast getting a bad reputation no customer service to speak of appalling service yes it’s cheap but the customers will leave in droves if it isn’t sorted and pretty soon as mild annoyance is fast becoming a major problem!!!!!

  • nicky rimbaud

    Lost internet connection from 1.50am to 16.00pm Sun and was told nothing on 4 occasions I phoned to find out what the problem was. By effectively lying to customers by pleading ignorance these people can cause customers a lot of undue stress which is totally unacceptable.

  • Graham B

    Spent 40 minutes ‘Chatting’ this evening because I cant log into my account – zilch happening. I was told that Tiscali accounts are no longer supported blah even though can access Tiscal webmail no problem! Bizarre – someone go figure!

  • Deborah Dixon

    No internet all day newcastle usual excuse outtage prob working on it.

  • Deborah Dixon

    No internet Newcastle outtage they say again

  • Chris Clement

    No Internet in Dartford since 2 20 pm

  • karbon1991

    Excellent signal and connected however it says there is no Internet connection. East Midlands Derbyshire Chesterfield area.

  • Rosaleen McGuinness

    No email service since Sunday 24th September, no reason given, no apology.from Talktalk for inconvenience caused. This has to be the longest ‘out of action’ time yet! Just disgusted. Co Antrim, N Ireland

  • Inese

    No internet in Peterborough

  • M Green

    INTERNET NOT WORKING FOR 4 DAYS. NP19, Newport.

  • David Mitchell

    Error message “Server**********@talktalk.net has disconnected. The server may have gone down or there may be a network problem”. This happens too often. Is it coincidental that Virgin are carrying out substantial cable work in my area? Everything was fine until they started ripping up pavements………..Birchington, east Kent.

  • Ron Smith

    No internet in Telford since yesterday,

  • Tammy

    Mine is off now in liverpool

  • richard gordon

    I’m in south London. My internet has been down for 24 hours

  • richard gordon

    I live in south London. My internet has been down for 24 hours

  • Rick Melling

    Talktalk webmail or website not working for an entire day, for the second time in under a week. Whatever problem still not been resolved today. Cannot access important mail and once again have to put my life on hold for it. Am considering moving email providers… What’s happening?

  • Barry

    Can log into account so know my user name and password okay, but when try to look at anything in my account like Bill details, account package, tries to log into page and then says server is down. Find this is problem with Talktalk when they have a problem with their system they just keep quiet and not admit it.

  • Catherine Dall

    No email since Friday morning. Live in South Wales. You say my password is incorrect yet I can get into my account using the same email address and password. Need my email, have had a stroke and husband in his eighties. Thanks.

  • Chris

    Talk talk internet, stops all the time using mobile data at home because broadband is shit and slow.

  • Michelle Stokes

    No Tiscali email since Monday, just tells me my username or password is incorrect…which they aren’t!

  • Lisa

    Switched to talk talk just over a month ago and from the second week in have been plagued with connection issues with Wi-Fi to iPhone 6. Phone says it’s connected and on full Wi-Fi bars yet cannot access the internet from phone. Read a lot about it online and tried all pissiable fixes and everything seems useless. Very disappointed. With be changeing provider again soon if this doesn’t get resolved!

  • Laura mac

    No internet or phone since 6pm today.. Northern Ireland

  • Colleena Veniece Lurinne Smith

    No internet or phone since Friday morning kmt in North London was told was a BT open reach problem and will be sorted with 72 hours. Still nothing.

  • Laura Gilston

    NO internet. Southport in Merseyside

  • Ali

    Internet and phone down, Dartford in Kent.

  • Ali

    No internet or phone. Dartford in Kent.

  • Roger Bonnett

    Very pool telephone line for months despite frequent reporting. Broadband so slow and then drops out. Talk Talk have provided new router, internet speed now slower than ever. Chalkhouse Green Nr Reading.

  • Pat Hunter

    Halifax had 16-18 speed last 2 weeks down to 2-3 it’s disgusting paying for something I’m not getting. Should have stayed with BT

  • Tim Hodson

    Internet access in Wellington Somerset went down on evening of 29th September and yet to return….

  • Shayn Bennett

    No internet since lunch time. Westbury, wiltshire

  • Emily Hornigold

    Says my internet connection is connected but i cant browse on the internet but if i put my data on i am fine kings lynn norfolk

  • Jane Northcott

    No internet connection in Looe Cornwall this evening.

  • Sarah Drake

    My internet suddenly went down 2 days ago and I cannot find it via wifi at all. Help please!!!!

  • Anne Prendergast

    No phone or Internet manchester 23 area

  • Stevie Doggett

    been droping out for weeks 0.7 yesterday for fibre ,engineer supposed to be comeing out today to feed me a load of bullshit,weekends are non existant ,cancle direct debit is next on the cards useless…………oh and now they have blocked the pathway to get to your account

  • Sue Morris

    No Internet since mid afternoon and been having problems with it dropping out over the last few weeks in Chester

  • Anna

    Can’t send or receive emails, it’s been 3 days now. Extremely frustrating as this is not the first time. If it’s not wi fi dropping out it’s something else! Grrrrrr!

  • Anna

    Can’t send or receive emails for 3 days now, not the first time this has happened. Talktalk is getting worse. If it’s not wi fi down it’s mail not working! Fed up!

  • aht1811

    No internet since this afternoon (Wigan Gtr Manchester) not received any mail to my talktalk address since 16th August.

  • aht1811

    No internet since this afternoon (I’m in Wigan Gtr Manchester) not received any mail to my talktalk address since 16th August.

  • Pat Hunter

    Speed dropping every day, absolutely useless . Paying for fibre optic, and not getting the service !!!Am in Halifax West Yorkshire !!!

    • AJ FoleywasLegate

      Same here in Eastbourne, East Sussex. Speeds below 18 most of the time. Rubbish service. Also no email since yesterday early am.

  • Tommytime68

    BL3 Sporadic internet for days and tonight just completely off.

  • Richard Carruthers

    No internet pe13 2jl

  • Katarzyna Kramek

    Internet keeps dropping out. about 3 times on every 30mins. really annoying. Oxford OX4 6LR

  • Yasmin

    Talk talk been down for 2 days now. In wales, Carmarthenshire. Not pleased at all with this.

  • Michael Owen

    No internet today what’s happening. I’m in Gillingham

  • Mike Davies

    Talk talk internet down again in Kings lynn. 2nd time in 2 days …….

  • Natalie Wilson

    Regular internet down at sheffield.0133 weekly down time.

  • Suzanne Jarvis

    Talktalk Broadband has been unavailable since Friday afternoon 15th Sept. Wolverhampton.

  • NgTurbo

    Lots of problems with Talk Talk down for many users at the moment. Anyone else having issues this evening?

  • Dmitrij

    No internet 3 days !!! Burton on trent DE159HP

  • thomas mccartney

    tiscali mail not letting me in says im using wrong password but i have had it for about 15 years is there a problem with it as i have folders with insurance docs etc,

  • Tone Sheraton

    Internet keeps dropping out has been for 3 days now, it comes back on for some time but drops again, I’m in Sunderland Tyne and Wear

  • marcel chohan

    talk talk been down for 2 days now. Not the first time. Thinking of cancelling my contract. Not going to keep paying for a service that I don’t get.

  • Andrew Neil Carpenter

    Talk Talk down in Balham since yesterday afternoon; unimpressed.

  • siv sivarajah

    Crowthorne Berkshire broadband not working again! Time to change provider….

  • Claire Collins

    Dundee area broadband not working. Just signed up to talk talk. Wish id stayed with virgin. Cheap for reason talk talk cuz ur rubbish. Call centres are never english spoken either and seems i have more knowlege about procedures than they do. Fed up! 11 months to go before i switch back to virgin. Angry! Disapointed. Will be claiming money back per day internet is down!
    I use internet at night for sleep hypno videos…cant use mobike data as need this for work. So will take me aaaaages to fall asleep. 🙁

  • Kevin

    No dial tone for three weeks Internet keeps dropping ongoing for over a year, can’t be arsed contacting them anymore but I’m stuck in a contact so I suppose I don’t have a choice.

  • Sheila

    I have been told that the problem is with the exchange. An open reach engineer will try to fix it tomorrow between 12-3pm and they said I should be able to watch my subscribed channels by 6pm tomorrow. So I have no phone line since Monday and looks like I will need to call back tomorrow! Tech help do not listen when on the phone. I was on for over an hour there and no further forward. Not happy 🙁 glasgow area

  • Suzi Glantz

    Internet connection working for computer but not connected to TV – what does this mean? I’m in Worcestershire.

    • Sheila

      This is me too in glasgow. Talk talk said it’s a problem with the exchange.

  • gill

    Talktalk broadband? What’s that?

  • Bash

    Worst service provider there is. Save youselves, cancel, leave, don’t join!!!!! And believe me, the last thing they care about is their customers. Stay away!

  • Patrick opara

    No internet connection since last Friday, talk talk refuse to acknowledge theres a problem and won’t let me leave my contract! How is this allowed??

  • Malc Tipping

    Diabolical internet service form TalkTalk for the last 3 days. What is going on?

  • Morris Berg

    I am still online via BT (see my last message below), and have just clicked on the link to TalkTalk service status page on this site (see second paragraph of this page) and got a message saying the page was inaccessible. Disgraceful.

  • Morris Berg

    Still several outages a day – had to visit a relative’s house to get my work done via their BT line. Checked broadband speed at home yesterday evening and nearest server it could find was in Amsterdam! What the devil is happening to TalkTalk?

  • Robert Pearce

    down in bournemouth and has been all day

  • Morris Berg

    Cornwall – off again this morning. This page just took 60 seconds to reload. It is still doing handshakes. Finally finished loading in about 90 seconds. No it hasn’t – still loading ads and things. Phew – at last.

  • Morris Berg

    Cornwall – TalkTalk internet down intermittently today and for past week or so, for an hour or more at a time, very annoying. Tried a spare router but that didn’t solve the problem. Phone line (also TalkTalk) OK so must be network problems. When it is working sites are very slow to load. We deserve compensation for this sort of service.

  • Steven smithurst

    Internet down in Norfolk again!

  • Pamela Michelle Dolan

    No Internet and failed recordings from yday too Leeds West Yorkshire

  • Lee

    Down in brixham

  • Kath Ward

    My Internet connection is down in Dodworth, Barnsley

  • Mickm

    My home phone and internet have been down completely now for 2 days. It’s been three weeks of intermittent loss of internet and home phone. I can’t even get online on my MP to the talktalk site to check on how long my contract has to run. Wonder why… Brace yourself ‘Tristia’…

  • Ellisa Jane Curtis

    My internet is down in stanwell Middlesex has been for past 2 hours

  • Gillian Beveridge

    My internet still down in crewe and can’t chat to any one about it

  • Been at 3/4th of a Mbit (760 Kbps) since June.

    Sadly I believe the problem to be BT/Openreach line related. Nothing I can do about it, either…

  • ZARA HAZLER

    North west merseyside super fibre with extra boost internet keeps going off every day the past 7 days for at least 3 hours at a time excluding yesterday which was the only day it worked all day since upgrade

  • G Mitchell

    Having problems on the internet. Home page not displaying properly. No mail menus, no account menus. It keeps showing error ‘your connection is not private’ when I try to access another page. Have checked all set ups which seem OK Been waiting 2 days for Customer services to respond. I am getting cheesed off and will be looking for another provider.

  • Joan Brunskill

    Internet down now for 30 mins, Northumberland. Reset router several times. Still red light.

  • Lisa wright

    My Internet has been off for about an hour in Blyth Northumberland

  • stephen furness

    Internet went off 20 mins ago.switched router off but Internet light is red .still not back on

  • Lorraine Hutchison

    No internet in South Shields. Lights on but no connection happening

  • Caroline Brown

    No internet all night and all day today in kt3 area.its annoying as can’t find anything out.

  • Andy Kelly

    My guess is it may be a bad router firmware update. Certain devices would connect to the internet using my router so I did some testing and down grading and found that certain devices would connect for each firmware however the download speed would always be below 1mb a sec. Talk Talk’s customer services are shocking and for that reason I may be forced to find an alternative ISP.

  • Kevin Gill

    Had no emails since Monday, is there an end in sight???

  • Judith Stephenson

    Had no internet for four days now. WiFi on but cannot connect to any sites. Spoke to ????? at talk talk yesterday and he said to ring back after 9pm last night and problem would be fixed. Didn’t ring as I knew it was bs! No-one answering phone now at talk talk. Live in Amble. Can log on using phone and Amazon fire but not laptop.

  • Dave Watson

    Down in cramlington. It has been erratic all day and went down for good in the last hour

  • Andy G R Roberts

    down in hemel hempstead

  • E

    Suddenly went down in Cheltenham a short while ago. No news as to why or for how long.

  • Elly

    Suddenly went down in Cheltenham. No info as to why or for how long.

  • Irene Bakundukize

    No Internet for 2 days, the annoying thing is Talk Talk are not saying anything about it, so am stuck with no information of what’s going on. I hope I get 50 per cent off my next bill, this is outrageous.

  • Christine Leung-Cheun

    Sporadically in Surbiton for 4 days now

  • Frances

    Not receiving all my emails in full. Talktalk say it is because I am not using their email address. I have been with company for at least 10 yrs and never had this problem
    They say it is not their problem, this I can’t believe

  • Barry Latchford

    Out sporadically or should I say working sporadically Ramsgate Kent Friday 4th Aug. Very annoying!

  • robert palmer

    Talktalk fibre broadband down in Comber Northern Ireland seems to be a big outage in northern Ireland today

  • Vlkg

    Says on the phone no updates we will let you know when it’s on. That’s some help right there talk talk! At least sky let there customers know and I’m not even with them.

  • Vlkg

    Absolutely ridiculous how talk talk aren’t letting anyone know what’s happening. I have explained had to phone twice and found out threw sky sort it out talk talk!!

  • SDF1985

    No internet now for 3 days. This only happened 2 weeks ago as well. Talktalk denied that there was a problem though. Stating that it was everyone elses equipment and nothing to do with them. Uselss. Wont be renewing with them!

  • Jean Roberts

    No internet for 5 days now – Claughton near Lancaster.

  • pete

    Dont use Talk Talk ever again, it a very very poor service and no one care a toss about the users

  • Kath Stevens

    Not able to have my emails come through for passed 5 days now !Not good need them for my work. Upset with talk talk again ! North somerset

  • Michael Kennedy

    No access to Talk talk webmail for at least 4 days. Tried on WiFi at home and elsewhere on tablet and phone to no avail. Absolutely nothing announced by talktalk, they are just about the worse provider in the world and shoukd consider changing their name to No Talk.

  • Yannick Vandepoel

    Internet down in Wakefield

  • Fred Swart

    I have noticed about the whole of the UK is having an outages problem with Talk Talk?? Why is this happening? What about us being dependent our our emails for work related purposes?

  • Mike (bham)

    Still can’t access email via webmail it’s been like this for 2.5 days now – why is it taking so long to resolve?

  • V Kumar

    Live in NR32 5EU area. Poor Broadband connectivity and signal keeps dropping.

  • Derek Adams

    Have not been able to access Talktalk web pages or email since early this morning (Cardiff). There was also trouble with email a few days ago. And there service status site says there are no problems!

  • Clare Evans

    No web mail and can’t access TalkTalk web pages – Welshpool, Mid Wales

  • Denise Harris

    No internet in Stamford hill yet again ! What are we paying for talk talk ?

  • Adomas Burba

    No internet for 3 days now, phone line not working either, tried main socket and secret bypass test socket and no success… Still no reply from talktalk

  • Kirsty Thulborn

    My internet has been playing up the last few days. Now this morning i have nothing

  • Kevin Baird

    My internet is now working in lancaster, went down about an hour ago and can’t get on there website either

  • Paul Coon

    No internet or phone in Cornwall.. talk talk tech have cut me off 3 times so far bloody joke

  • Adam Makewell

    My phone and Internet have been off for almost 48 hours now. All a bit of a bad joke. Keep getting told they are looking into it. Not much help when you are paying for Internet and phone services that you can’t use. I live in Ripon Northyorkshire.

  • Peter Thomas

    I live in Bangor North Wales and my Internet and phone haven’t been working since yesterday. Hope it gets fixed soon.

  • Glaux

    No email access in Glasgow, both webmail and IMAP. TT help pages down as well.

  • Sheila

    No emails at all, lack of information on website

  • Sheila

    No emails since last night, lack of information

  • Miko Sun

    No internet in Belfast for two days. Engineer seemly coming out on Friday. Not good enough. I want compensation for the atrocious service

  • Sonia kousar

    No Internet in Dewsbury

  • Zena

    No internet in South Devon since mid day today

  • Jo Rendell

    No internet since this morning! SE London

  • Rebecca Finch

    No Internet here in Waterloo, London for over six hours. Getting very annoyed now.

  • Gumersindo Cortizo

    Internet down at BT9 5AF

  • Aiden Moss

    No internet connection since Saturday night strabane n.Ireland

  • Gill Tyler Cross

    Internet down all day. WF11 West yorkshire

  • Emma W

    Internet off and on all day today DE55 area Derbyshire

  • Ivan Ivanski

    Internet down since at least 1 pm in London, N16 6XS.

  • Fiona Crawford

    No internet here in East Kilbride for at least the last 4 hours. G74

  • theroadmaster

    The internet is extremely slow and cuts out constantly here in Derry.

  • David Holland

    Internet keeps dropping out, same problem for past week, comes back after about 15 minutes but getting seriously peed off

  • Sue

    Can’t access my talk talk mail , keeps saying the password and user name are wrong , it happened on 3rd July as well so I changed the password and it’s been working till now . What is going on ????

  • Ant

    No internet, dns errors, Doncaster since yesterday, tech support useless

    • Christina

      Same here in scunthorpe since yesterday I’ve been told by tech support exchange problems lots affected they are working on the fault

  • Xiaoning Lu

    No Internet since last night. St Albans area.

  • Claire

    No WiFi connection for a while now in Devon. TalkTalk site completely useless, none the wiser for checking the ‘status’. Says something about severe weather, but weather here has been fine!?!

  • brise

    No phone line, & broadband hardly working in Essex

  • Ando

    Bonnyrigg

  • Ando

    Down since midnight 1st July ’17. Talk talk router has also reset itself to 1st Jan 2010 but still has same login and networked devices saved

  • Daz

    Down in Derby! De22

  • Paul Devlin

    Down in Belfast bt6

  • Alison Rothery

    Internet down in bd193sg

  • d o rogers

    Internet down

  • Mitzi Ma

    Monday, 26th June. E-mail just down; other broadband working. Glasgow area.

  • Jamie

    O internet here in Anfield Liverpool
    Yet again.
    Always goes off on a Sunday !

  • Susan Rose

    Dunscroft Doncaster and my Internet is down it’s been 3 days now

  • Luke

    Out in Wiltshire right now. Since midday yesterday. Their response from tech team is basically ‘just wait. It might come back in the next ten days…’. not impressed.

  • Christina R

    No Internet in newcastle- and I’m supposed to be marking exam papers online. Could cry!

  • monto

    mail down here isle of Sheppey kent wont send. sone all checks what is going on eh?

  • Alison Fairgrieve

    Down in West Suffolk now band has been for hours. Does this daily at busy times but never this long. Complaints about spasmodic outages are met with response that broadband signal is fully operational. I am seven miles from Bury St Edmunds. Please, what is the reason?

  • jolly jester

    has dropped in and out for the last 24 hours about every 10 mins or so. turn of router, and OK for 10 mins. did this a month ago for 36 -48 then fine till now. March Cambs. Goes out in mid email

  • Thea Windsor

    Down in york

  • Pa Green

    No Internet in Blackpool

  • Hugo thoms

    No Internet in Solihull area

  • Gillian Moorhouse

    No internet again and seriously hacked off with this.
    This is one contract I’ll be glad to get out of.

  • Al

    Internet keeps cutting out, again. Was down for over twelve hours at weekend, was told by Talk Talk that there was ‘maintenance’ going on by Talk Talk. Yesterday evening 13th June and this evening 14th June 2017, Internet persistently cutting out. Very irritating and frustrating.

  • Clare

    London Lambeth – no-internet connection then poor internet connection for the past week!
    Mobile and landline working ok

  • Chloe Rachel Flisher

    Sunderland, North East. Been down as on 13.06.17 at approx tea time.

  • Konrad S

    North Yorkshire. Reported dead phone-line on Sunday, fortunately Broadband OK and calls diverted but no sign of the promised engineer yet. Very poor response.

  • Tracy Hendren

    Not working again been off all day it a joke

  • Ghoffran

    No internet connection for a whole week now.. I live in London Wembley! This is crap..

  • Shane Smith

    It is switching off every 10-15min for a week now! In Worcester

  • JonicOokami7

    Internets turned to dogshit for the past 3 days. until an hour ago where my laptop cannot even detect it wirelessly. yet it works fine for me and my brothers phones.

    Fix your fucking shit Talktalk

  • Daniel Clark

    been down for 2 days, Bournemouth

  • ayesha butt

    Internet down for a week. ME9 area
    This is happening too often now.

  • Steve

    Internet down, po7 area of Portsmouth. Anybody else having issues ?

  • Matt Day

    Internets been down since this morning in bishop auckland. It was playing up a bit yesterday aswell

    • Chloe Rachel Flisher

      I’m in Sunderland and I’m having problems too.

  • Anna

    Swanley, Kent my broadband been down since early Monday a.m phoned TalkTalk every day since and each time they say it will be up and running by 6pm, but never happens. I’ve now been told they have arranged for an engineer to call at my property tomorrow 9th June as their tests have failed to rectify!

  • Sarah

    Manchester area – internet down AGAIN and has been for the whole day!! have had problems with the internet for months! Have called talk talk numerous time, tests have been ran on the line twice and still no help! What exactly are we paying for?!

  • David Edwards

    My Tv and internet has been on and off since i started with them. I’m now completely fed up with their lack of service. I’ve just called (again) to complain and told them I want to leave. They said I’d have to pay to get out as I’ve still 6 months to go on my contract. I replied but your service has been terrible at best so you (talk talk) haven’t forfilled their part of the deal. The answer I was give was “well you still have to pay to leave!” I just hung up..
    Is this true, I still have to pay even though their service has been shocking?

  • Julie

    Wigan my Internet keeps going on and off constantly I can’t watch Internet channels on the TV without the signal going fuzzy, freezing tried all my connections awaiting talktalk to test the line.

  • DOROTHY MCMILLAN

    Lennoxtown area just outside glasgow talk talk tv going off and on Internet going down same last night service is a joke.

  • M29

    M29: Not had internet connection for nearly 24hrs. Phoned Talk Talk and on the phone for ages – still not any different. I’m giving them until tomorrow and if it’s not up and running I’m swapping to BT.

  • Iain wadey

    Internet out since evening of June 5th, tries ringing and hold cuts out,
    3 times. 4th time got through, ‘engineer’ lead us on merry go round of checks including unscrewing phone outlet off of wall, while trying to suppress laughter. Very common experience by the looks of comments below. Spread the word and warn others to avoid Talk Talk, only incentive to change is to lose profits.

  • Sally Shareheart

    No Internet or talktalk TV for few days, I’m definitely cancelling contract, no channels with a tiny bit of wind or rain previously, I had to reboot maintenance section (thanks to others posting online) talktalk is a joke
    Edinburgh, Scotland

  • Alma Knack

    Just received email from tiscali.co.uk ( alias TalkTalk ) sent 24th May, and today is 6th June ! Thankfully made telephone contact, but otherwise would have been in deep shit. What is going on?

  • Yvonne Gibbons

    Now been down with no emails for 11 days – what’s going on? Just being told it’s outage and will be sorted in 48hours. This is not good enough. Why don’t they give a report on TV and radio when this happens.

  • Seb Di Gatto

    second week in a row not able to make calls or get texts… bad news..will be leaving this shoddy company in January when my contract is up!!….

  • mantas frelingis

    I have no internet today talk talk dont answer the phone to calls what a shit service ,I have had endless problems with talk talk connection ! i am going to cancell my acc .Talk talk said before my acc will have a cedit but never happens

  • Yvonne Gibbons

    No internet since 27 May – No phones since 2 June here in Toton Nottingham. What’s going on? Can’t get thro to anyone. Bring back pen and

  • Richard Preedy

    Had no Internet since Friday pm in Peterborough

  • KCart

    Internet down again in NW10 London. Sick to death of this talk talk. Constantly drops or down. We have been loyal for far too long and will now look to another provider.

  • Alan Ord

    My 89 year old mum’s talktalk broadband in London has been out of service since early last night. Now coming up to nearly 24 hours. Talktalk service status pages totally uninformative.

  • Maverick Furber

    Keeps dropping speed connection dudley

  • Mike Walker

    Still very poor intermittent service in Doncaster, cannot use iPhone or iPad, Laptop picks up internet occasionally. Just excuses from India!

  • Matt Devlin

    Wallsend, Newcastle having issues AGAIN. Very few problems since my new router was installed last month BUT last night and today, connection continuously On and Off. C’mon TalkTalk.

  • Tim

    Completely down for the last two days in Bristol. Nothing on their site bar a few weather related issues in other areas. Seems to be no communication coming from Talk Talk themselves. Proper rubbish tbf.

  • Paul Southern

    After 2 hours on the phone to a bank of operators (I am guessing it was India) i have been told that that Talk Talk service in Northampton has been suffering an “outage” since 3rd of MAY!!! awful system, no customer service….in fact no service at all

  • Fiona

    TalkTalk’s techniques helpdesk say they have a major systems fault, and they can’t help any customers, but it should be fixed by 8am tomorrow. They insist that this has no connection with my complete lack of internet connection for the last hour and a half, but I am suspicious. We have almost the slowest speed in the UK in our corner of Renfrewshire, only half an hour from Glasgow city centre, but it hasn’t gone completely for a couple of years.

  • Roger Daniels

    Emails not being sent, error messages and then some with one addressee returned for ‘too many recipients’ this is a recurrent problem. I guess here is no alternative to dumping TalkTalk. They never accept responsibility.

  • Margaret

    Internet down on several devices for several days, sometimes some work for a while, then drop out. Even Kindles have no wifi. We are told by Talktalk that they are making aotomated improvements on the line and it takes two weeks. We were not informed of this and spent ages trying to find out. Trust there will be compensation for this huge inconvenience, as it has really caused problems

  • Sue Walker

    Very poor service in Doncaster. Talk talk admitted problems but very vague. Will be leaving at end if contract!

  • Pat W

    Use Talktalk email and broadband, emails not loading, broadband okay though, from Essex.

  • Gary S

    Only intermittent fast broadband in Garforth, Leeds since Friday. Rest of time (most of time), no connection at all but phone still working. Was told could be 72 hours whilst investigations going on. Almost there so will be live chatting with them again tomorrow if not sorted. Been with talktalk for years and never had a problem so this latest experience is bad but not enough for me to fall out with them… yet.

  • sarah derrick

    Service has been down here – Fife – since I tried to access email on Friday 26 May – causing all sorts of issues due to lack of access to e-mail for me and family. Please can someone post up what is happening – this is the longest we’ve been without it. Very frustrating – think this might be the final straw!

  • Charles McIntosh

    My internet has been down for days in Hastings. It worked for an hour or so yesterday, but very slowly, it took several minutes for a page to load, then it went down again.

    I was thinking about taking out new contract with them, but now I think I will switch, might cost a little more, but hopefully will give a better service.

  • David Hughes

    No internet access for long periods, sometimes the entire day, since last Wednesday. Have spent hours on the phone to them changing settings, them testing the line etc etc. Their last effort was to set up dynamic line improvement which they hope might improve things within ten days. Yesterday was encouraging as it worked ok for several hours but this morning – well I never, no access. It’s not them is their default attitude; the fact is they are often useless, but are other providers just as bad?

  • Sadie

    No internet connection in Worcester today. Trying to do my tax returns here! So annoying.

  • pat edgar

    Email down for three days now, sometimes works very spasmodic. Am in South Bucks. Has anyone else had problems in this area? Totally unacceptable

  • Daisy

    Had no internet for three days beginning of last week. Went away Thursday came back today still no internet!

  • Tracy Mcdermott

    No internet for the second time today. Newcastle

  • Sare

    ALL I WANT TO DO IS WATCH RUPAUL AND I HAVE INTERNET 🙁 – Staffordshire

  • Denise Harris

    No internet connection in Stamford hill yet again !! What a rubbish service!!!!

  • Sue Clinton

    Talktalk down, connected via a friend’s BT connection. Reset router but to no avail. Their website claims no known issues?

  • D southgate

    Talk talk down, can only use limited WiFi on neighbours BT connection. This has happened various days over the past month. Says connected but no WiFi?

  • Carol King

    Had no broadband connection since Saturday…just spoken to Talktalk from work, they deny there is a problem, it is my problem and I have to call them this evening from my home number.
    Monday 15th May

  • Louise Jane Berry

    Phone line and internet down since the 11th no fix

  • Sam2711

    Talktalk are the worst provider ever we have had on and off broadband for three months and have spent a total of 9 hours on the phone to there Indian call centre who are absolutely useless and every time you talk to an advisor they do the famous line test and tell you everything is ok.Last week they sent us a new router and still the internet is constantly dropping out.we have finally managed to get out of the contract after a huge argument and they threatened to charge us 150 leaving fee !! We in turn offered to send them our phone bill for the 9 hours of calls from our mobile provider.never once have we been offered compensation for the three months of interrupted service.yet now we are leaving we keep getting calls begging us to stay !! We have gone back to bt now although they are eight pound more expensive we know we will get a decent service and any issue will be dealt with in a call centre in the uk.I would never recommend talk talk to anyone it’s been that bad a service.

  • Steve

    Internet down in Stamford from c9pm 13/5. Broadband OK.

  • Catherine

    Kept Tiscali email account even though changed broadband provider some time ago. Had error message saying invalid username or password on both laptop and mobile phone since Thurs 11th May. Not sure if I can get support from talktalk as don’t have account with them now?

  • Tania Kavanagh

    No internet since 10.5 in Bexhill east Sussex. Talktalk not saying what the problem is…

  • Colin Harper-Summerson

    No internet connection since yesterday 12 may 2017, Coundon, Bishop Auckland, Durham

  • diane langan

    Phone line ok but internet been down for 4hrs in Barnsley does anyone else have same problem

  • Lisa Carden

    I had no internet for 3weeks last month and no compensation or any money taken off my bill and now my internet service has gone off again since Saturday afternoon service is absolutely appalling I spoke to an advisor today and mid conversation they stopped replying thinking of changing supplier why pay for a service that doesn’t work!!!!

  • Laura Ruddock

    had no internet phone line or tv service since 3rd May customer service is shocking!!!!!!!!

  • daniel armistead

    No internet since Wednesday. Doncaster

  • Jack

    No internet since 4pm in suffolk

  • Kath Belt

    Not been able to access my emails since yesterday – everything else working ok!

  • Deborah Bensley

    Cant access my emails on my phone dont have internet with talktalk im with virgin just kept my email account keeps telling me talktalk refuse connection but any other site loads for internet

  • Andrew Powell

    No email account..same old talktalk.

  • Louise Parker

    Broadband cutting out intermittently in Leeds, West Yorkshire. Had this problem for the past 2 weeks on and off. Some days it’s fine. Some days it’s diabolical. Had an engineer out who said my equipment is fine, talktalk call center said there is no issue at their end. I’m this close to cancelling it and going with sky.

  • Emma Carrington

    No internet in Derbyshire since 2pm

  • Mel

    Internet down in Bristo since yesterday!!!!

  • Tom McPherson

    No internet or phone in Hopeman since 2pm

  • kirsteen

    I’m in Forres, Moray, IV36. No internet since at least early afternoon.

  • Michael

    Down in Rainham, Essex. I can get a connection but it is dropping out every 3-20 minutes, with a 30 second – 2 minute wait before it comes alive again. Absolutely atrocious…

  • Sonia

    Internet down in Essex

  • Mary Jane Richardson

    This is the 2nd time this month internet is down,but I must disagree about customer services,they always manage to sort out my problems,mobile with them as well and I find the call centre very helpful!

  • Steve Kerr

    Galashiels, Scottish Borders Internet down for 9 hours now. Realy frustrating and no sign of reasons why. Any help?

    • Jan Cameron

      Mine down too in Innerleithen

  • DOROTHY MCMILLAN

    Just renewed contract got new router internet constantly going down also talktalk tv. Keeps saying check this check that never had this bother before absolute crap.

  • Janine Price

    Internet keeps dropping off. Hatfield Hertfordshire.

  • Karen

    Internet off in Coleraine, Northern Ireland. This is not the first issue we’ve had with Talktalk and we’ve only been with them since February!! Never had problems like this with BT. We changed purely because of the financial side of things. It’s now clear… you get what you pay for.

  • Donna Hall

    Internet on and off in Guildford Surrey, children are going mad

    • danny kavanagh

      Same in Gloucester, comes on for a few seconds then goes off

  • Siobhan melaugh

    How to get out of contract , I up graded a few months ago to solve my problems with poor internet, much worse since, now no service at all, house full of students needing internet connection to complete exam work and revision,,, totally fed up with it now , we are less than a mile from the box and exchange so it’s not a distance problem, it’s a talk talk problem, how can I change please help

  • Louise Craig

    Live near Chester… devices say connected but can’t access internet

  • Dave

    Can’t get e mail services absolutely shocking. No good ringing talk talk as you may as well talk to next doors cat! Dave from Middlestown Wakefield.

  • Emma

    South London btw. All devices say connected but won’t access internet.

  • Emma

    Internet down 4 days. Just been told it’s because I unplugged the modem for a few hours and it will take 10 further days to restabilize.

  • Malc Tipping

    Diabolical internet service again today from TalkTalk. Why don’t they put out a message on their web site informing customers of their problems? Or don’t they want to admit they have problems?

    • Hazel

      Yes lm in Exeter Saturday no internet for 5hrs.Today Sunday 30April no internet from10am to5 pm.changed from Sky February wish we stayed put .24month contract!but willlook into this not getting what we’ve paying for.was bad about March we thought that was last of it .but seems here we go again.talktalk get your act together no one seems to know what doing seems.

  • Nattydee

    My connection has been on and off since January (since renewing my contract!!). I’ve had an engineer talk me through steps to resolve the problem only to have it fail again 8 hours later. We use the Internet a lot at home which has resulted in us having to pay extra for additional data on our phones so we can access emails etc. I have been a customer of talktalk for years and never had any problems hence why I renewed my contract but now I am paying for a product/service which is not fit for purpose and I am stuck for 2 years. I am a very disappointed customer!

  • My connection has been limited to about 2500 kbps for a few weeks now.

  • W R H BOYACK

    Internet and phone down for two days in south shields.
    Been in contact with talktalk over an hour on chat and forced off with ‘we’ll give you an updated the update later on on tonights update’
    Great sorted

  • natasha rowan

    internet being slow all day, now cutting out every 10 mins- west dunbartonshire

  • Mandy Louise Bantoft

    Ipswich Suffolk no internet it is bad for all the money we pay for this service and we don’t get what we pay for

  • June

    Trying for the last 24 hours to access my emails just states loading and gets no further

  • Daniel Huxtable

    Newport south wales on off Internet for 24hrs. It’s a joke. As of Thursday I’m with a different provider. Thanks for a piss poor service Talktalk.

  • Alison

    In South Wales & no internet again! Can’t chat now to talktalk either. Only recently upgraded to faster fibre as advised this would sort internet problems and its worse! So frustrating & when you do finally get through to customer services they are crap. Time to change I think!!!

  • anne fishwick

    Does anyone have tel. no. for talktalk to lodge problem/complaint for loss of internet connection? Thanks.

  • anne fishwick

    Internet connection via Talktalk has been dropping off and working very slowly for past 2 weeks in Stoke on Trent. This is a repeat of how it was not performing over the Christmas break. Talktalk get it fixed!

  • George Taylor

    Working on and off for the last 2 hours. Trying to watch iPlayer. Completely useless. In South Wales, a few miles north of Port Talbot.

  • Janine Price

    Internet keeps dropping off and has been since 5pm this evening. Tried talking to helpline on my mobile (using my own mobile data) but was left holding as apparently they were dealing with other customers. Now the online chat is closed as they close at 10pm

  • Andrew Turner

    Problems for the last 48 hours. Can’t get any work done. Considering switching.

  • Dean Brown

    Internet off and on all day, loses service. spoke with tech support who offered to monitor my line for 3 days. meaning affectively I can’t use the Internet until then. poor response.
    Newton aycliffe, County Durham

  • Keith Towers

    It’s bad. It’s pointless paying for a service that
    1. doesn’t work and 2. doesn’t treat its customers with the respect they deserve. So, TalkTalk, get real with your customers and tell them what the problem is or lose customers. We cannot put up with your crappy service any longer. I will be looking for a new provider if things don’t improve soon. In fact you have one week and we are off. Anything has to be better than dropouts every few minutes. I hope you get the message.

  • Gaenor Powell

    Internet down as of 1 hour ago….. why can no one keep customers informed? I’ve had so many internet problems this past year it’s become farcical.

  • Malc Tipping

    Diabolical internet service again today from TalkTalk. What is happening with this company? And what is worse they are not keeping customers informed of the problems!

  • sam goacher

    Nothing for 48 hours now in Hampshire. Any idea what it is?

  • Jane Brown

    talk talk are liars…the INTERNET is down in so many areas..I bet none of their staff are with talktalk

  • Stewart Storr

    For the last week internet is working but is so slow & sometimes drops out, Have tried there web site to contact them but will not accept chat or email , could try phone but waiting is too long & at who’s cost. Why can’t they let us know !. On there site they say there is no problems all green and good . Bull

  • Patricia O’Brien

    our internet connection has been dropping on and off for past month or so. Prior to this it would only happen late at night/early hours of morning, but now it is happening throughout the day. It looks like it is a nationwide problem from what others are saying on this forum and talktalk are ignoring it. It’s not good enough talktalk.

  • Malc Tipping

    TalkTalk internet service has been diabolical now for over 2 weeks. It is impossible to speak to anyone by phone so i I contacted TalkTalk by letter. Their reply was not very reassuring!

  • MissB

    The service that’s been provided by talk talk is abosoluteky appalling. The connection is slow but then it just cuts out like no big deal. Have got uni work that needs to be handed I can’t keep dealing with this crap!! Beginning to have absolutely get on my nerves now

  • joanne

    Internet has been cutting out wvery 2-5 minutes can’t watch skychannels on youview box. Can’t play xbox! Have to keep connection my mobile this has been going on from friday morning! Been on the phone nonstop to ” TalkTalk ” nothing seems to get done! Any updates? Glasgow area!! One very annoyed customer

  • Karen Hewitt

    Internet has been off and on every few minutes for a week now

  • Kieran Warford

    This is becoming a joke a whole week of nothing but loss of connection sometimes upto 9 times a day.

  • G richardson

    No internet in glasgow for 24 hours whats going on talk talk

  • Alex Kent

    Been dropping out every minute or so since Tuesday – Sheffield

  • Brenda Scott

    I have been having issues for months now and am getting sick of it. Im at the point if it’s not sorted soon im going to seek legal advice to get out of my contract

  • marie

    connection issues for months now called them they sent engineer and charged me 65 pounds for an issues which is still there?? wtf talk talk your a disgrace

  • Marco Marques

    No phone or broadband at BS48, at least since yesterday(I don’t know as before because i was on holidays)

  • Mel Booth

    No Wi-Fi internet now for 5 week. This is not on . Called talk talk helpline and they said they would sort the issue and update me on my mobile but still waiting for them to call or text. Sick of this completely. Having to use all my mobile data. This is a all over uk problem and needs sorting. You keep taking the direct debit payments and your loyal customers are NOT RECEIVING what you promised. Think it’s time for compensation don’t ya think.

  • Aaron Gleed

    No boardband no internet what’s the crack peeps

  • Wayne Hollywood

    Cannot get talktalk web page at all..my neighbour can on her laptop!!..consequently, no access to my mails. Strange!! I am using my iPad and can get everything else no problem. Just bought some stuff from Amazon…our mail account is a tiscali address.

  • Mike Chilvers

    Heacham, no talk talk internet connection at the moment

  • its Emily

    No Internet for 2 days. It’s not good especially with a teenager who has homework and a social life!

  • Anton

    On and off all the time, cannot work. It happened before but never this bad…I have been with them since they were Tiscali and it seems to get cheaper but worse…

  • Sarah

    No internet currently. It’s been on and off like this for weeks!

  • Rossy Shtereva

    Same here broadband sucks major for the past 3weeks. It was so so before but now it’s Oh my god I want to get the sledge hammer and smash the router bad. As soon as my contract ends I’m ending with them too.

  • Hazelwoods

    Just gone back to talk talk two weeks ago internet keeps going down Just beginning to wish we hadn’t bothered .get your act together and sort out paying for this hassle Exeter

  • Sarah Dolby

    Grimsby no internet or nothing

  • Debi wilson

    Day 3 of crap/no internet. Get your finger out Talk Talk

  • Terry George

    East Surrey – no emails for 3 days. Conversation with Talktalk confirmed there were “maintenance tasks” going on, Was assured it would be resolved by yesterday morning. Pull your socks up, TT. I’m still paying.

  • Julie Comsa

    Internet down all morning- belfast

  • EJH

    Cannot connect to Mail to get my Emails. Has been on and off most of the day

  • Linda Alexander

    No e-mail for 2 days in Glasgow

  • JC

    No internet for 5hrs today and yet no indication of a problem. Contact someone? No chance. All you get is a call centre in Asian country with operator who has no idea what to do if it is not in the script. Contract ends shortly..permanently!

  • leanne

    Random moments of no internet for weeks now and now no internet all day!!, not even a red light, switched on,off so many times now also reset talk talk are pants

  • Adrian Swales

    No email for 2 days now. Fed up with TalkTalk

  • Paul Dundas

    No internet 5 out of the last 7 days in Glasgow, new router sent out despite that clearly not being the issue, have phoned several times with no real indication as to what the problem is. The worst is where talktalk tell you they’ve changed settings but wait a few hours to see if it resolves your issue!

  • Stuart Whiley

    We have had talk talk for about 2 months now and I wish I could go back in time. Never had such a rubbish service for internet. Not paying my bill this month as I’ve had no f***ing internet at all

  • Reezy UK

    Intermittent for a week, went down full stop last night around 11pm. Oldham UK.

  • Nick Doonan

    Day 9 of intermittent loss of connection. It’s affecting the netflix for the kids and online gaming. It needs sorting or i’m switching…

    • Stuart Whiley

      I’m on day 50+ it’s a joke

      • Nick Doonan

        It really is. You can’t watch a film on netflix cos it cuts out half way through the movie and you gotta then wait and then refind where you’re up to… it’s very annoying. Talktalk are clueless to it even being an issue which astounds me.

  • Shân Mauritzon

    No internet north shields been intermittent for a while now lost completely since yesterday. Rang up but their tests show no fault !!

  • Barry Sefton

    No internet Romford

  • Buse

    My wifi is down to iv restarted it about 8 times and it’s flashing red but no network

  • Marco Garofalo

    Bury, Manchester. Very slow and no bandwidth it seems for over a week maybe 2. Ridiculous really.

  • saffy

    Internet not working. How long before this problem is sorted Talktalk…this is becoming a regular thing

  • Keeley

    Solid red light on router…restarted over 6 times and nothing. Manchester area

  • Georgews06

    How long is it gonna be !?

  • Bartosz Przybylski

    Manchester – Wythenshawe No internet, red light on router !!

  • Mahmood azhar

    Internet down for over an hour now at Manchester wythenshawe just a solid red light on my wifi box on top of the Internet sighn.

  • Bernard

    NW London, Talktalk broadband down. Download speed between 0 and 0.08Mbps.

  • Helen

    St Anne’s Lancashire no internet or phone line since 13/3/17. Rang talk talk they didn’t have any idea and have booked me an engineer for the 15/3/17. They said if it’s my fault there will be a charge!!!!!!!

  • Mikex37

    Down in Llandudno at the mo, only had the service put in a few days ago… Alarm bells starting to ring from reading the below comments 🙁

  • Darren Griffiths

    Internet down since 5 am

  • benjala

    Talk Talk have to wait for BT as they pay BT Peanuts to provide a service for you at low cost. You get what you pay for. Talk Talk have no infrastructure and only equipment in BT exchanges using BT to do most of the work.

  • Pam Disley

    Unable to send or receive e-mails since Friday. Internet always intermittent. Am changing provider as of next week. Lancaster

  • Kate Way

    No internet in Sydenham SE26 since last Thursday morning. Really not impressed!

  • Kay

    Live on Hayling island hamphire. Had no emails in and carnt send out. Says server not responding. Fed up with trying to talk to tech people.
    Need to change broadband supplier asap

  • Patricia Brydon

    Ps you let me down with no phone internet or broadband over Christmas as well

  • peter

    issues with broadband since november16 talktalk have sent 6 engineers openreach guys still same issues today ,totally useless company ,why pay for fibre? openreach guys no idea.
    cw2 8ry area .

  • Sophie Hatton

    No broadband and telephone line is not working either. Customer service reps are absolutely useless

  • Gavin Murray

    Fibre connection dropping out every few minutes, Doncaster. Reset fibre router for 20 mins as advised. We shall see.

  • Denise Rainford

    No Internet for 24 hours now in Ely Cambridgeshire!@@

  • Juliana Chanelle Opoku

    My intranet had be down since last Friday. .. in manchester
    ..

  • NoTalkTalk

    Totally useless Talk Talk……… Why do I continue to pay for this sh@te service??? Nothing working for most of the day

  • The Death of Music

    Unable to connect for a couple of hours now in Canterbury. Using mobile data as short term solution.

  • Neil

    Issues (slow-loading pages) started circa 01:00 and
    then at 01:40 the service died… and is still dead…. E9, East London

  • lina

    TalkTalk broadband
    No internet connection from 1.30am. East London Bow E3
    It’s so frustrating!

  • SiuFung Ng

    No internet in ml3. For me anyway

  • Gem Loose

    No Internet for 7 day in Wrexham. Talktalk say a cable is broken and bt openreach is fixing it yet bt show no problem in the area.

  • Geoff

    Very slow & intermittent email & broadband since Wednesday 1st March – ongoing Thursday 2nd 9pm… No news on their webpage??? What sort of “communications” firm is this. They don’t communicate with Customers.

  • Leon Owen

    Mine is down too cw12 area since late afternoon

  • A Macgregor

    Talktalk broadband down in SW9 since 1630. Now 1900.

  • Mrs c

    My internet and phone line are down and have been since Thursday lunch time,I have called 3 times to be told different things the last call I was told it would be fixed in 72 hours and that an engineer call out was not needed but on one of the other calls I made they said it could be internal! It’s a disgrace that they leave households like this, my mother is disabled its a good job we have mobile phones or there would be no form of communication for her.

  • AF Tiny

    Intenet down for almost five days now in High Wycombe. Despite repeatedly reporting the problem and after being told they are checking the line, still no internet !
    The latest is that they are now aparently sending an engineer in the next 48 hours . It’s so bloody frustrating. Talk Talk reputation is dwindling and soon there will be a massive cusmer exodus to other internet providers. It’s a very competitive world out there and survival is to this fittest and the customer focussed !!..

  • tracey davies

    All my talk talk services are down again. This is the second time in less than 8 weeks and it took almost 3 week for u to fix it last time. Not good enough.

  • Sharon Bamborough

    No talk talk when I informed them that there was a problem told no need to keep calling them they will contact me in 24-48 hrs bad response as a paying customer it’s been 24hrs now and nothing

  • Angie

    i’ve only got talktalk email but for the last 2 days seem to be able to receive emails but can’t reply/send.

  • jim

    Talktalk Internet down for almost a week now, it’s becoming ridiculous now, Southall area

  • Dimitri Scarlato

    Internet down most of the day in Golders Green! Struggling to check my email

  • Betty Harris

    Internet been down all day fed up with talk talk.

  • alice leggi

    Is still down??? In East London its ok today… hopefully will be like this for the rest!!!!!!!!!

  • Mitch

    Internet down in Sidmouth Devon since yesterday evening.

  • Kai

    In Canterbury it has been down since at least 7am!

  • Ruth

    Down in Faversham for over 2 hours now

  • Hassan Miah

    Down in London, E1 0AL, Shadwell im the last 2 hours. Was slow for a few and after i restarted the router few times disappeared totally. And that’sbthe most expencive package! It’s extremely annoying cause i need all the time internet foe my work and they could f..ck me up anytime…!!

  • Ammsu

    No interne in mile end area

  • Simon David Hiller

    Down in Canterbury, Kent for the last 30mins now.

    • Liam Austin

      I’m just outside Canterbury and mine is still off

  • Herminator

    I’ve been having problems for weeks now with slow connectivity to no connection. It’s rare we get a strong signal at all these days. It’s disgusting, and very unlikely I’ll be renewing my soon-to-be-ending contract.

  • Mag

    Just come back on in Devon. 16.55.

  • Jane

    Yes down in Devon since 10.30 this morning.

  • Sally

    talk talk not working in huddersfield today

  • MaggieB

    down in Leeds

  • Stevie Mands CT

    Down in tq postcode

  • Lauren Tomlinson

    Down in Sheffield

  • f**k TT

    down in Sunderland… Again…

  • Maddanj

    up and down more than a whore’s drawers in the last week in W London. Dumb TT community support page said it was a phone issue. It wasn’t for me. It was no internet access – red light on the router and just after midnight again – last time they said it was planned upgrades. I said if it was planned they should tell affected customers and not have me trying to diagnose faults when I’ve planned to go to bed and watch some internet TV. Most likely to have been more planned maintenance with engineers causing faults on other customer’s fibre access in the same exchange.

  • Rosie-and Rip-Starbar Metcalfe

    My Internet has been on and off since the maintenance work in the 10th jan I now have to wait till the 21st for an engineer to come out and apparently if my equipment is damaged I have to pay £65

  • Gemma

    Down for me in kirham lancs

  • Danirl

    Yep down for me too this company doesn’t even have a clue on how to run a business they should shut up shop and admit defeat as there are meay better companies out there Talktalk your a laughing stock sort it out or don’t get payed sick of it now

  • Greg

    It’s down for me and yes I guess it’s Jan the 11th now

  • Darren Darcy

    Talktalk down in Northampton now..been on and off scince xmas helpline in India is useless..

  • John Young

    January 7th Multiple drop outs in the TA2 postcode area.

  • Gerard Lamb

    No internet or ADSL light on my router from 7 December 2016.

  • Talk talk internet is down in my area Glasgow G14

  • Louise Taylor

    Talk talk internet is down in my area (Blackburn)

  • not possible to sign in to talk talk web page or information second week now

  • Bazzza

    No service in east central Brighton at all for 5 days, Internet has not been great since BT did an update at our local exchange at end of June 2016. No luck contacting TalkTalk by phone, but had success via Twitter. They are sending me a different modem to try (have to wait 3-5 working days), but I am not convinced that will solve the problem. Modem power & wi-fi light on, but not internet, why would it suddenly stop working….frustrating!!

  • Gary Appleby

    Having issues in Rhymney South Wales since 23/5/16

  • mike

    no service here too, middlesex.. worst customer service ever i’d like to add, moving to BT when contract is up.

  • debbie

    talk talk still down in stevenage, any idea when problems will be fixed?

  • angrytalktalkuser

    talktalk has been down for over 24 hours in brighton area..unacceptable

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