TalkTalk internet down, service status problems

Talk Talk has become one of the leading broadband providers in the UK, thanks to offering lower prices compared to the likes of BT and Sky. However, there are times when TalkTalk internet stops working suddenly and when that happens this is the page you can use to report problems.

The problem with TalkTalk not working is that when it happens it can come completely out of the blue and be down for a long period of time – even up to 48 hours in some areas across the UK if it turns out to be a serious outage. TalkTalk are not too responsive either on their Twitter support page, while the TalkTalk service status page does not provide clear information when an outage is ongoing.

talk-talk-internet-not-working

Is TalkTalk internet down for you right now on Thursday May 25, 2017 and not working? When broadband is hit, it can also mean that TalkTalk email is not working either, so it’s a bad knock-on effect. Leave your status below and keep checking this page for the latest updates from the PR team and view other comments from affected TalkTalk customers.

  • Tracy Mcdermott

    No internet for the second time today. Newcastle

  • Sare

    ALL I WANT TO DO IS WATCH RUPAUL AND I HAVE INTERNET :( – Staffordshire

  • Denise Harris

    No internet connection in Stamford hill yet again !! What a rubbish service!!!!

  • Sue Clinton

    Talktalk down, connected via a friend’s BT connection. Reset router but to no avail. Their website claims no known issues?

  • D southgate

    Talk talk down, can only use limited WiFi on neighbours BT connection. This has happened various days over the past month. Says connected but no WiFi?

  • Louise Jane Berry

    Phone line and internet down since the 11th no fix

  • Tania Kavanagh

    No internet since 10.5 in Bexhill east Sussex. Talktalk not saying what the problem is…

  • Colin Harper-Summerson

    No internet connection since yesterday 12 may 2017, Coundon, Bishop Auckland, Durham

  • diane langan

    Phone line ok but internet been down for 4hrs in Barnsley does anyone else have same problem

  • Lisa Carden

    I had no internet for 3weeks last month and no compensation or any money taken off my bill and now my internet service has gone off again since Saturday afternoon service is absolutely appalling I spoke to an advisor today and mid conversation they stopped replying thinking of changing supplier why pay for a service that doesn’t work!!!!

  • Laura Ruddock

    had no internet phone line or tv service since 3rd May customer service is shocking!!!!!!!!

  • Kath Belt

    Not been able to access my emails since yesterday – everything else working ok!

  • Deborah Bensley

    Cant access my emails on my phone dont have internet with talktalk im with virgin just kept my email account keeps telling me talktalk refuse connection but any other site loads for internet

  • Andrew Powell

    No email account..same old talktalk.

  • Louise Parker

    Broadband cutting out intermittently in Leeds, West Yorkshire. Had this problem for the past 2 weeks on and off. Some days it’s fine. Some days it’s diabolical. Had an engineer out who said my equipment is fine, talktalk call center said there is no issue at their end. I’m this close to cancelling it and going with sky.

  • Emma Carrington

    No internet in Derbyshire since 2pm

  • Tom McPherson

    No internet or phone in Hopeman since 2pm

  • Mary Jane Richardson

    This is the 2nd time this month internet is down,but I must disagree about customer services,they always manage to sort out my problems,mobile with them as well and I find the call centre very helpful!

  • Steve Kerr

    Galashiels, Scottish Borders Internet down for 9 hours now. Realy frustrating and no sign of reasons why. Any help?

    • Jan Cameron

      Mine down too in Innerleithen

  • DOROTHY MCMILLAN

    Just renewed contract got new router internet constantly going down also talktalk tv. Keeps saying check this check that never had this bother before absolute crap.

  • Donna Hall

    Internet on and off in Guildford Surrey, children are going mad

    • danny kavanagh

      Same in Gloucester, comes on for a few seconds then goes off

  • Louise Craig

    Live near Chester… devices say connected but can’t access internet

  • Dave

    Can’t get e mail services absolutely shocking. No good ringing talk talk as you may as well talk to next doors cat! Dave from Middlestown Wakefield.

  • Emma

    South London btw. All devices say connected but won’t access internet.

  • Emma

    Internet down 4 days. Just been told it’s because I unplugged the modem for a few hours and it will take 10 further days to restabilize.

  • Malc Tipping

    Diabolical internet service again today from TalkTalk. Why don’t they put out a message on their web site informing customers of their problems? Or don’t they want to admit they have problems?

  • Nattydee

    My connection has been on and off since January (since renewing my contract!!). I’ve had an engineer talk me through steps to resolve the problem only to have it fail again 8 hours later. We use the Internet a lot at home which has resulted in us having to pay extra for additional data on our phones so we can access emails etc. I have been a customer of talktalk for years and never had any problems hence why I renewed my contract but now I am paying for a product/service which is not fit for purpose and I am stuck for 2 years. I am a very disappointed customer!

  • My connection has been limited to about 2500 kbps for a few weeks now.

  • natasha rowan

    internet being slow all day, now cutting out every 10 mins- west dunbartonshire

  • Mandy Louise Bantoft

    Ipswich Suffolk no internet it is bad for all the money we pay for this service and we don’t get what we pay for

  • Daniel Huxtable

    Newport south wales on off Internet for 24hrs. It’s a joke. As of Thursday I’m with a different provider. Thanks for a piss poor service Talktalk.

  • anne fishwick

    Does anyone have tel. no. for talktalk to lodge problem/complaint for loss of internet connection? Thanks.

  • anne fishwick

    Internet connection via Talktalk has been dropping off and working very slowly for past 2 weeks in Stoke on Trent. This is a repeat of how it was not performing over the Christmas break. Talktalk get it fixed!

  • George Taylor

    Working on and off for the last 2 hours. Trying to watch iPlayer. Completely useless. In South Wales, a few miles north of Port Talbot.

  • Andrew Turner

    Problems for the last 48 hours. Can’t get any work done. Considering switching.

  • Dean Brown

    Internet off and on all day, loses service. spoke with tech support who offered to monitor my line for 3 days. meaning affectively I can’t use the Internet until then. poor response.
    Newton aycliffe, County Durham

  • Keith Towers

    It’s bad. It’s pointless paying for a service that
    1. doesn’t work and 2. doesn’t treat its customers with the respect they deserve. So, TalkTalk, get real with your customers and tell them what the problem is or lose customers. We cannot put up with your crappy service any longer. I will be looking for a new provider if things don’t improve soon. In fact you have one week and we are off. Anything has to be better than dropouts every few minutes. I hope you get the message.

  • Gaenor Powell

    Internet down as of 1 hour ago….. why can no one keep customers informed? I’ve had so many internet problems this past year it’s become farcical.

  • Malc Tipping

    Diabolical internet service again today from TalkTalk. What is happening with this company? And what is worse they are not keeping customers informed of the problems!

  • sam goacher

    Nothing for 48 hours now in Hampshire. Any idea what it is?

  • Jane Brown

    talk talk are liars…the INTERNET is down in so many areas..I bet none of their staff are with talktalk

  • Stewart Storr

    For the last week internet is working but is so slow & sometimes drops out, Have tried there web site to contact them but will not accept chat or email , could try phone but waiting is too long & at who’s cost. Why can’t they let us know !. On there site they say there is no problems all green and good . Bull

  • Patricia O’Brien

    our internet connection has been dropping on and off for past month or so. Prior to this it would only happen late at night/early hours of morning, but now it is happening throughout the day. It looks like it is a nationwide problem from what others are saying on this forum and talktalk are ignoring it. It’s not good enough talktalk.

  • Malc Tipping

    TalkTalk internet service has been diabolical now for over 2 weeks. It is impossible to speak to anyone by phone so i I contacted TalkTalk by letter. Their reply was not very reassuring!

  • Karen Hewitt

    Internet has been off and on every few minutes for a week now

  • Kieran Warford

    This is becoming a joke a whole week of nothing but loss of connection sometimes upto 9 times a day.

  • G richardson

    No internet in glasgow for 24 hours whats going on talk talk

  • Alex Kent

    Been dropping out every minute or so since Tuesday – Sheffield

  • marie

    connection issues for months now called them they sent engineer and charged me 65 pounds for an issues which is still there?? wtf talk talk your a disgrace

  • Marco Marques

    No phone or broadband at BS48, at least since yesterday(I don’t know as before because i was on holidays)

  • Mel Booth

    No Wi-Fi internet now for 5 week. This is not on . Called talk talk helpline and they said they would sort the issue and update me on my mobile but still waiting for them to call or text. Sick of this completely. Having to use all my mobile data. This is a all over uk problem and needs sorting. You keep taking the direct debit payments and your loyal customers are NOT RECEIVING what you promised. Think it’s time for compensation don’t ya think.

  • Mike Chilvers

    Heacham, no talk talk internet connection at the moment

  • its Emily

    No Internet for 2 days. It’s not good especially with a teenager who has homework and a social life!

  • Anton

    On and off all the time, cannot work. It happened before but never this bad…I have been with them since they were Tiscali and it seems to get cheaper but worse…

  • Rossy Shtereva

    Same here broadband sucks major for the past 3weeks. It was so so before but now it’s Oh my god I want to get the sledge hammer and smash the router bad. As soon as my contract ends I’m ending with them too.

  • Hazelwoods

    Just gone back to talk talk two weeks ago internet keeps going down Just beginning to wish we hadn’t bothered .get your act together and sort out paying for this hassle Exeter

  • Sarah Dolby

    Grimsby no internet or nothing

  • Terry George

    East Surrey – no emails for 3 days. Conversation with Talktalk confirmed there were “maintenance tasks” going on, Was assured it would be resolved by yesterday morning. Pull your socks up, TT. I’m still paying.

  • Julie Comsa

    Internet down all morning- belfast

  • Linda Alexander

    No e-mail for 2 days in Glasgow

  • Adrian Swales

    No email for 2 days now. Fed up with TalkTalk

  • Paul Dundas

    No internet 5 out of the last 7 days in Glasgow, new router sent out despite that clearly not being the issue, have phoned several times with no real indication as to what the problem is. The worst is where talktalk tell you they’ve changed settings but wait a few hours to see if it resolves your issue!

  • Stuart Whiley

    We have had talk talk for about 2 months now and I wish I could go back in time. Never had such a rubbish service for internet. Not paying my bill this month as I’ve had no f***ing internet at all

  • Reezy UK

    Intermittent for a week, went down full stop last night around 11pm. Oldham UK.

  • Nick Doonan

    Day 9 of intermittent loss of connection. It’s affecting the netflix for the kids and online gaming. It needs sorting or i’m switching…

    • Stuart Whiley

      I’m on day 50+ it’s a joke

      • Nick Doonan

        It really is. You can’t watch a film on netflix cos it cuts out half way through the movie and you gotta then wait and then refind where you’re up to… it’s very annoying. Talktalk are clueless to it even being an issue which astounds me.

  • Shân Mauritzon

    No internet north shields been intermittent for a while now lost completely since yesterday. Rang up but their tests show no fault !!

  • Barry Sefton

    No internet Romford

  • Georgews06

    How long is it gonna be !?

  • Bartosz Przybylski

    Manchester – Wythenshawe No internet, red light on router !!

  • Mikex37

    Down in Llandudno at the mo, only had the service put in a few days ago… Alarm bells starting to ring from reading the below comments :-(

  • Darren Griffiths

    Internet down since 5 am

  • benjala

    Talk Talk have to wait for BT as they pay BT Peanuts to provide a service for you at low cost. You get what you pay for. Talk Talk have no infrastructure and only equipment in BT exchanges using BT to do most of the work.

  • Pam Disley

    Unable to send or receive e-mails since Friday. Internet always intermittent. Am changing provider as of next week. Lancaster

  • Kate Way

    No internet in Sydenham SE26 since last Thursday morning. Really not impressed!

  • Patricia Brydon

    Ps you let me down with no phone internet or broadband over Christmas as well

  • Gavin Murray

    Fibre connection dropping out every few minutes, Doncaster. Reset fibre router for 20 mins as advised. We shall see.

  • Juliana Chanelle Opoku

    My intranet had be down since last Friday. .. in manchester
    ..

  • The Death of Music

    Unable to connect for a couple of hours now in Canterbury. Using mobile data as short term solution.

  • Neil

    Issues (slow-loading pages) started circa 01:00 and
    then at 01:40 the service died… and is still dead…. E9, East London

  • SiuFung Ng

    No internet in ml3. For me anyway

  • Gem Loose

    No Internet for 7 day in Wrexham. Talktalk say a cable is broken and bt openreach is fixing it yet bt show no problem in the area.

  • Leon Owen

    Mine is down too cw12 area since late afternoon

  • A Macgregor

    Talktalk broadband down in SW9 since 1630. Now 1900.

  • AF Tiny

    Intenet down for almost five days now in High Wycombe. Despite repeatedly reporting the problem and after being told they are checking the line, still no internet !
    The latest is that they are now aparently sending an engineer in the next 48 hours . It’s so bloody frustrating. Talk Talk reputation is dwindling and soon there will be a massive cusmer exodus to other internet providers. It’s a very competitive world out there and survival is to this fittest and the customer focussed !!..

  • Sharon Bamborough

    No talk talk when I informed them that there was a problem told no need to keep calling them they will contact me in 24-48 hrs bad response as a paying customer it’s been 24hrs now and nothing

  • jim

    Talktalk Internet down for almost a week now, it’s becoming ridiculous now, Southall area

  • Dimitri Scarlato

    Internet down most of the day in Golders Green! Struggling to check my email

  • Betty Harris

    Internet been down all day fed up with talk talk.

  • alice leggi

    Is still down??? In East London its ok today… hopefully will be like this for the rest!!!!!!!!!

  • Kai

    In Canterbury it has been down since at least 7am!

  • Ruth

    Down in Faversham for over 2 hours now

  • Hassan Miah

    Down in London, E1 0AL, Shadwell im the last 2 hours. Was slow for a few and after i restarted the router few times disappeared totally. And that’sbthe most expencive package! It’s extremely annoying cause i need all the time internet foe my work and they could f..ck me up anytime…!!

  • Simon David Hiller

    Down in Canterbury, Kent for the last 30mins now.

    • Liam Austin

      I’m just outside Canterbury and mine is still off

  • Herminator

    I’ve been having problems for weeks now with slow connectivity to no connection. It’s rare we get a strong signal at all these days. It’s disgusting, and very unlikely I’ll be renewing my soon-to-be-ending contract.

  • Jane

    Yes down in Devon since 10.30 this morning.

  • Sally

    talk talk not working in huddersfield today

  • MaggieB

    down in Leeds

  • Stevie Mands CT

    Down in tq postcode

  • Lauren Tomlinson

    Down in Sheffield

  • Rosie-and Rip-Starbar Metcalfe

    My Internet has been on and off since the maintenance work in the 10th jan I now have to wait till the 21st for an engineer to come out and apparently if my equipment is damaged I have to pay £65

  • Greg

    It’s down for me and yes I guess it’s Jan the 11th now

  • Darren Darcy

    Talktalk down in Northampton now..been on and off scince xmas helpline in India is useless..

  • John Young

    January 7th Multiple drop outs in the TA2 postcode area.

  • Gerard Lamb

    No internet or ADSL light on my router from 7 December 2016.

  • Talk talk internet is down in my area Glasgow G14

  • Louise Taylor

    Talk talk internet is down in my area (Blackburn)

  • not possible to sign in to talk talk web page or information second week now

  • Bazzza

    No service in east central Brighton at all for 5 days, Internet has not been great since BT did an update at our local exchange at end of June 2016. No luck contacting TalkTalk by phone, but had success via Twitter. They are sending me a different modem to try (have to wait 3-5 working days), but I am not convinced that will solve the problem. Modem power & wi-fi light on, but not internet, why would it suddenly stop working….frustrating!!

  • Gary Appleby

    Having issues in Rhymney South Wales since 23/5/16

  • mike

    no service here too, middlesex.. worst customer service ever i’d like to add, moving to BT when contract is up.

  • debbie

    talk talk still down in stevenage, any idea when problems will be fixed?

  • angrytalktalkuser

    talktalk has been down for over 24 hours in brighton area..unacceptable

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