Sky Email problems today

Sky Email is used by millions of Sky customers across the UK, with the service having recently merged with Yahoo Mail giving users access to a wide range of features that a company as big as Yahoo can offer in this field.

At certain times though and usually at the worst moment, Sky email login problems can happen and users are unable to login to get access to important emails that they need to reply to during a working day.

sky-yahoo-mail-problems-today

When that happens and Sky Yahoo Email is not working for you on desktop, iPad, iPhone, Android or any other device, you can report your problems here to us the minute the service stops working.

Is Sky Email down today on Thursday May 6, 2021 for you? Give us your status and look out for alerts on the team whenever there is a serious problem and we’ll update you as soon as we have info to share.

  • Linda Hickson

    10th March – cannot log into emails via any browser.

    • Alan

      Same here. My phone is OK but not much use for what I need email for.

  • Lawrence Haley

    10th march. Gone to sign in to get my emails but it is just not working. How or who can I contact?

  • Joan Campbell

    repeatedly asked to use a captcha but not able to access emails. This is on laptop only.

  • Clare Didsbury

    Unable to access sky emails using iPhone or iPad since Wednesday lunchtime, it’s now Fri 26/02/21 15.00 hrs. This is beyond a joke. It’s happened before but never for this long!!

  • mary wilson

    outlook not sending mail from my computer, nothing received or sent from my phone getting very fed up need help

  • Kevin Wilkinson

    Samsung email service unable to access email account, Windows mail has the same issue. I can only access my account via a browser and that was after changing my password, which was also a pain in the backside as kept getting 404’s

  • Robert ratcliffe

    locked out of sky yahoo mail access denied to any sky sites except those that you want to pay money to
    all i get is ACCESS DENIED you dont have permission to access sky !!!!!!!!!!!!!!

  • Mario Carnevale

    Hi Graham, I am getting this today too … Did you manage to resolve it at all ??

  • Adele Bestwick

    Email not working on mac or iPhone – asking for password and won’t accept. Changed password and still not working ? Help ?

  • Mike Johnson

    I’m unable to login into my Sky account, it says access denied on this server with a load of numbers, what’s going on Sky. I cant access my emails. Never had any problems before.

  • Mike Johnson

    I’m getting the same message, unable to login. What’s going on Sky?

  • Sue Butler

    my sky email saying no password provided but im logged in

  • Christine Edmondson

    I keep getting message “Your email is being redirected to “sky email address – please review” to which I’m logged into so it’s not being redirected. Any attempt to transfer over to the new sky email takes me to a “Weebly” page that cannot be accessed. All of my emails are coming through as normal. Can anyone tell me what the review is all about?

  • Lisa Hext

    One of my contacts are trying to send me an email but it keeps bouncing. Double checked the address and is all correct. Does anyone know why this is happening?

  • Julie Emma

    I have error 288 message as well. Phoned them but wait time is 1hr! Trued resetting my password as suggested on their website and now that doesn’t work either and its not letting me even enter new password onto my phone. Very frustrated.

  • john stitt

    Having same problem with 288 error

    Is this a new problem as opposed to try changing IP address ?

  • Julian Zentner

    Sky have said they need 24 hours to resolve issues.They are blaming yahoo who also seem to be having issues

  • Karen Angell Davies

    Error 288 can’t access password reset. Real pain as can’t receive emails or send and trying to work from home!!

    • Anderson Bishop

      are you still having troubles

  • Julian Zentner

    Unable to access sky email.error 288 comes up

    • Anderson Bishop

      still having problems

  • Ron

    can`t sign on to emails on my PC for the last four days but i can on my ipad and iphone driving me mad

  • David Hill

    17 April 2020 and today, once again, Sky email is not working. Both my Samsung Galxy A6 mobile phone, and my Samsung Galaxy tablet, will not update with today’s emails. I know I’ve at least one as I got my wife to send a test email about 7 hours ago.
    Not the first time this has happened, it’s getting tedious and past a joke!

  • nick oakes

    Today sky login not working, can’t access change password page, keep getting error code 288, any one else?

  • david.blandford1

    I cannot access my email on my laptop or phone since approx 10am, keep getting Does not recognise sign in password, any one experiencing problems?

  • Elizabeth O’Kane

    Started yesterday, can send/receive on Google Chrome and on Ipad but Outlook and android say password wrong.

  • Dave Kippax

    Sky email outage again! Unable to access on iPad, PC or Mac. Happens all of the time, so now considering moving away despite being with them for many, many years.

  • Jane

    Unable to access emails via iPhone or Mac via Sky Yahoo since yesterday. What is going on? Asking me to put in password on the IMAP server, nothing has changed.

  • Steven Campbell

    ERROR 288 ID i had this issue two months ago and i found a fix that actually let me reset the password but i cant find the link i used to sort it . Now when i try go to change password all that appears is error 288 !!!

  • Bob

    Unable log in via Thunderbird or MS Office Outlook. Friday 7th Feb

  • Martin Flowers

    I cannot access my sky yahoo mail from my Android phone. I have another sky yahoo account and this is still working fine. I get a message saying wrong username or password, but these are correct as I can access the web version ok.

    • Martin Flowers

      The other account has now failed!

  • David Easter

    sky email says: login failed, so tried to the password again and it reported ‘incorrect name or password’ but details are correct whatttttttt?

  • Don Rushforth

    Unable to get Sky Emailks through Thunderbird. ‘Doesn’t recognise password’!!!!!

  • Terence Hill

    Can you please give a update on why and email on sky will be restored?FRUSTRATED,also it’s a regular problem why?

  • Lorraine Portch

    Unable to access sky emails on desktop through Outlook 2019 since 01 Feb 2020. Computer updated from MicroSoft yesterday 01 Feb 2020.

  • Wayne Green

    unable get my emails on my phone or pc through apps as used to but can if use yahoo app which full adverts or through website which steals cookies data and full adverts. can see reason yahoo so called update security measures. translates we want force more adverts on our users. time to change ISP and move from sky if this is the way we get treated.

  • Carlton Fletcher

    Appalling service from yahoo again. Can’t access any emails on iPhone or laptop, this is happening all too often. Why don’t Sky ditch them.

  • Julie Edwards

    I am getting error 288 on my laptop via the sky website and yahoo log in, so annoying

  • keeps happening all the time says password wrong but it not, i can log in on line but not from my phone using the Yahoo app or my computer, Yahoo Sky emails are a load of rubbish and about time they sort it all out.

  • David Moran

    Same problem. Sky thinks me no good. Very inconvenient as waiting for emails

    • Frank

      Go to settings Scroll down to passwords And accounts. Click on sky account then delete that account. Then click add account, then click yahoo from the list. Put in your sky email account and password this worked fine for me

      • Andrew Coombs

        this works fime on mobile android and iOS but not on MS Outlook

  • John Coffi

    Unable to log in to sky yahoo yahoo mail via googlemail app…it keeps telling me on imap settings that my username/password are incorrect but they are correct.(However I can log in directly by going to sky mail ???)
    Location Llanbradach near Caerphilly.

  • Andrew Lawtey

    Trying without and success to load Sky Yahoo email for my wife? it just stopped working? imap user or password incorect? I have had many atteps without any luck, please help

  • Chris Goddard

    Today suddenly I cannot get emails on Outlook 2010 nor on a pretty new Android phone. Understand Outlook not supported but Android should be

  • Gary Warhurst

    Problems for about a week now on every device. There is a message on my widows pc but is similar on all “we couldn’t access this account”. Password is fine and works when I re-enter it until the app is refreshed.

  • Michael Hill

    I am using SKY/YAHOO via Google as I have been locked out of my Outlook route for many days as my devices are out of date. I was ok for a few days but suddenly yesterday I am only able to read the incoming emails and cannot reply to them or forward them or compose a new email. Any ideas why ? My wife is using the same system on her laptop and its is working ok
    <

  • Sarah Bichener

    My emails have stopped coming via my IMAP account since Monday on outlook and iphone,just says incorrect settings (they are correct) Sky have said there was an update that has some bugs that is trying to be sorted.

  • Mark Sheridan

    sky email has just stopped working on my ipad, reset it 3 times no good. can access email on my desk top pc so I know emails are there.
    my ipad want access sky email through the ipad or safari.
    what do you suggest I do as I use my ipad 99% of the time not my pc.
    I have tried deleting the email and reinstalling but still no good.

    • Sarah Bichener

      I have logged on directly to Yahoo on my iphone and am receiving them that way,hope this helps you. According to sky it is a bug in their update. I still cannot get them to load on my pc via outlook-so annoying

    • Steve Kay

      So I think Sky are at it. Had the problem on Tuesday (IPhone and Macbook) and Phoned Sky. They said there was a known problem and got me to reset my password via memorable date. This allowed me to log on to mail on the web browser, but gave me an error from my Phone and Mac. SKY Advised me to contact apple. I set up a Yahoo account and this worked. E Mail now working fine.
      I suspect this is a change they have implemented and not advertised.

  • I have not been able get sky emails on my laptop or phone for weeks now, i have reset my password and still dont work. I can get them through my chrome browser on my laptop.

  • Ruth Berridge

    Sky email down again today. Same as everyone else, reset password but still can connect to server. Checked all settings and they are fine. All ok on my phone, and logged into sky but not on desktop through outlook since Tuesday. it is getting ridiculous now!

    • Debbie Campbell

      same for us, getting error 288 on our laptops,but works on phones.Been like it for 2 days now.

      • Ruth Berridge

        Hi Debbie, I was advised to delete the account from outlook and re set up. It worked!!! Pulled back in all my emails from sky perfect. By all accounts it’s a Microsoft issue not a sky one.
        Hope this helps you x

        • Sarah Bichener

          I’ve deleted my account in outlook and still cannot access them,sky told me it was a bug in their update. Annoying

  • MrAarovic

    I cant access my Sky/Yahoo email on my imac today. It keeps saying my password has failed. This is the third time this has happened in the last three months and each time I have had to change my password for it to work – useless! This never happened before Yahoo took over and I’ve used this account for over ten years.

  • Anna Dean

    cannot access sky/yahoo mail on outlook 2007 since this morning but ok in webbrowser

  • Chris Pearson

    Cannot access email with Thunderbird client for last 24 hrs. Message says login to server failed. No problem with 2 other sky accounts!

  • Helen Ward

    Sky email is down again… Regular occurrence isn’t it

  • Jane corby

    My emails have been down since 6:30am when will they be sorted

  • Steve J Myles

    Sky email is still down at present screen just displaying temporary error 15

  • Lee Jeffcoate

    got logged off yesterday after a couple of minutes away from the computer. tried logging back on to be told that there was a problem with my account and to call a number. i called and was eventually advised to reset my password. did that and logged on fine then today after entering my username and password i get the ‘this site cant be reached’ page

  • lorraine white

    so fed up with this have over past 2 months had to reset passwords and still it breaks down. Just phoned sky absolute dire service from someone who obviously had no comprehension other than following her script. No choice but to get rid of the whole sky package.

  • Phil2529

    I haven’t been able to access the server for 2 days.

    This is happening way too often now for my liking.

  • Crystal Mcroberts

    I cannot remember my security info, tried for hours to get through to sky, it’s rubbish, non email access since Monday.

  • 790

    The whole service has been crap since dropping Gmail for Yahoo. Yet again being asked to verify account and the dumb arse service won’t accept my credentials after changing then due to another yahoo data breach just the other day. Yahoo just needs to die already.

  • Ian Crompton

    I couldn’t get emails through my phone yesterday and had to change my password even though I had nothing through saying it had expired. Today I’ve tried accessing my emails through Outlook on my Windows laptop, have tried changing the password to the same as the new one I set yesterday and still can’t access. So now, I can only access through iPhone or via Sky email website. Not through Outlook which is my main access point. Has anyone else got similar ?

  • Sharon Hughes

    I keep getting pop up messages to update the settings on my accounts but when I try to respond Yahoo doesn’t recognise either my email address nor any of the passwords I have ever used for Sky, despite me having the most recent saved on my PC. Luckily I can still read and send emails but this is very frustrating as I am not that techy at all.

  • Sue Miller

    Many thanks, this worked for me.

  • Steve Munn

    Just not good enough Sky – sort this out now please. No email access for over 36 hours…..

  • Gary Bainton

    just got off phone from sky , reset password and had to generate new app code to put in outlook for both email accounts

  • Julie Shrive

    It appears that if you have disabilities and are of a certain age Sky can put the boot in using data protection not to sort out what they have had the audacity to do deliberately .Block your emails making you wait 45 min for those on remits to justify via data protection re: them not us .They have left me without an email all day because I had arranged to keep the same on putting Bills all in one place they knew I had to keep same email address as can’t remember verification or sky emails that does not work on apple .I have spent all day sitting in queues of 45 min knowing am an Accessibility customer so employing the disabled to meet out the discrimination using data protection against us then targeting those in need of assistance the victims .As why did they not inform & sort out before protected themselves this was done on purpose deliberately & they should be made to compensate likewise Information Conmissioner as this is fraud ..Compensation is needed. How unethical can you get .The lack of trading standards & humanity is a disgrace .Maybe they should compensate me for time & health damage .Surely they have not used Glasgow to carry out this thug like behaviour .Or have they?Maybe we need to unite & take this up in a Court of Law as Trading Standards are no longer .Call centres are not fit for purpose enabling fraud .

  • Joe90

    None of my Sky Email accounts working. Tried suggested solutions, none work. Waiting time on phone ridiculous and the messages are extremely irritating.

  • Gary Bainton

    my wife’s and my own not been working since Monday evening. Keeps requesting password , currently in the queue for sky, it say it may b 45min s for someone to answer. Very POOR!

  • Nico Rubio

    Can anyone place the full UK number to call Sky?
    Thanks to all.

    • Nicky Dillon

      No for Sky 0333 759 4126

  • Nicky Dillon

    I HAVE NEWS 🙂 🙂
    (Also supplied by Mark Juby)
    I was advised to ring Sky for them to sort access – voice message states 1 hour wait which is scary but it took me approx 10/15 mins, now im sorted and have to wade through my emails, good luck 🙂

  • Mark Juby

    An update. I rang the number given and spoke to a lovely lady who reset my memorable question and answer in minutes. Now have access again.

  • Melanie Dawes Skirrow

    No emails for the past couple of days

  • Suzanne Brett

    No emails since yesterday morning on any device. When will this be fixed. Very frustrating.

  • Alan Fawbert

    I was without email for several days last week, managed to eventually change password and all ok. Now my wife’s email is asking for password and keeps coming back “email address and / or password not recognised”, no amount of attempts will work, really getting cheesed off with sky, looking to bin tv and broadband packages.

  • Colin Mann

    Why can’t sky put out a message on Facebook, Instagram etc?????
    No emails since midday yesterday.

  • Carl Forrester

    Really poor service by Sky. Why haven’t they put something out on tv? They can’t send us emails because we can’t receive them. I have a flight booked and saved in my folder and can’t access it. Terrible.

  • Nicky Dillon

    Ditto! 🙁
    Frustrating to say the least. Is there any word yet on when normal service will be resumed?

  • Ella Latchem

    Same issue for me. Total lack of information from Sky, poor customer service.

  • Jo Toft

    Same issues, nothing on either iphone, ipad, laptop or desktop. Can’t access My Sky as that is not accepting passwords etc either!! Tried via Messenger to contact sky but nothing so far….. Ten out of ten for lack of information Sky!!

  • John Gardner

    I’m the same, no access to anything. Tried phoning and that’s closed too, probably due to massive demand.

  • Shane Porter

    Can’t log in using Android, windows 10, office outlook or via website, its all down for me, not only that, I can’t log into my main Sky account either, not only email account.

  • Sue Miller

    No emails since yesterday morning. Keeps prompting me to enter my password. No joy on any device, Ipad, Iphone or desktop computer.

  • Steve Munn

    No emails since yesterday morning and going around the same sign in loop as others. Can someone at Sky sort this out!

  • Sylvia Witter

    no emails since 11 am yesterday????

  • Loney

    Anyone had any luck yet?

  • Linda Salter

    Still not fixed.

  • Barry Howard

    Looks like the little darlings have reset everyone’s passwords as a “precautionary measure”, They are directing everyone to the password reset site. Doesn’t work for me as the damn thing doesn’t recognise the info that I put in, so I’ll have to ‘phone them tomorrow.

  • Jackie Eaton

    Trying to send an important email, but not recognising my password. Very frustrating SKY

  • Barry Howard

    And here

  • Barry Howard

    Here too

  • Barry Howard

    Nothing on iphone, ipad or windows 10 laptop. Can’t log in to sky emails or sky accounts.

  • John Cooper

    Same as others wants me to sign in but does not recognise the password. Tried to change this and it tells me I will receive a confirmation code which doesn’t arrive.

  • Paula Winspur

    Can’t log on to sky emails or sky accounts. Won’t accept anything or let me change passwords

  • Sue Burnett

    I can log into my account online and am still receiving emails on my phone but my mum is not getting any emails via the PC (windows 10) and cannot sign in either online, email and password not recognised???

  • Lynn Watson

    No emails from about an hour ago, making me sign in but not acknowledging my sign on or password!. Very frustrating as I use this for a business

    • Sue Filby

      Same here

      • David Walsh

        Same here!!

  • Dave Rooker

    no e-mails here

  • Anita Thomas

    Hello from portugal same here today going around in circles but it helps in a little when we are all putting up with this so frustrating..hoping it will be resolved asap….fingers crossed…

  • Denise

    Can’t log in and not receiving any emails since 31st july

  • Liz Parmiter

    me too

  • Liz Parmiter

    me too

  • Liz Parmiter

    Impossible to get through to sky. Whats going on?

  • Annabelle Buxton

    I am having the same issues as everyone since last Wednesday. I’ve even tried syncing it to another e mail account, but not possible. This is so frustrating.

  • No-one mentions what DEVICE they are using. My email works on my Windows 10 laptop but not my iphone or ipad, which asks for login info that isn’t accepted. Must be a clue there somewhere?

  • Adrian Chard

    my emails aren’t loading.

  • Adrian Chard

    what is the sky helpline number?

  • Balkishan Agrawal

    I am unable to login to my Sky Yahoo Mail. It is not recognising my email address or password.

  • Simon Watt

    No emails in August.

  • I’ve had no emails for 3 days. When logging in, just states ‘no response from server’. Any idea’s anyone? or news?

  • Alistair Bridges

    Mine is doing the same thing. Wrong credentials. Changed password and still not working.

  • Helen Shaw-Reily

    I cant sign in either, just says wrong password and it doesn’t recognise my security answers which I know are correctly typed in, this is so frustrating, important emails I cant even access.

    • Jo Hart

      Me neither 🙁 and I can’t get through to Sky, help?!?!

  • Jennifer

    Mail not working ,saying wrong password .unable to read my mail

  • Pamela Baldock

    I’ve managed to sign in with forgotten password. Have reset new password. But no new emails have come through. Anyone else find this?

  • Yvonne Benn

    I totally fed up with them. My email hasn’t worked since yesterday. Entering passwords doesn’t work, “contact us” is a sick joke.

  • Sara Rogers

    Not been working since yesterday

  • Robert Sedgemore

    Sky email down

  • Bill Jackson

    Mine has been down since Tuesday and Sky are impossible to contact spent all morning so far trying to get through to them and have failed . Twice after about twenty five minutes I have been cut off. I suspect they have a target of answering calls within 390 minutes so if it looks as if call will go over that they just automatically disconnect you

    • Liz Parmiter

      Me too

  • Kelly Ann

    Sky email saying not the right password when it’s never changed won’t let me login to sky id either!! Really need my emails what’s going on!

  • Louise Chatting

    Mine has been down since yesterday at around 11am. Would help if sky posted something about what they are doing!!!

  • Jac McGregor

    I haven’t been able to receive emails for three days and can’t get through to sky

  • Karen Byford

    what is skys phone number

  • Karen Byford

    Really annoying day 2 and I have websites with queries that nee to be answered quickly help help how long is this going to last

  • Penelope O’Leary

    Same problem

  • Margaret Reid

    Same problem. Can’t get into any emails. How long will this last?

  • Carol McCullough

    Yes I’m having problems. Dosen’t recognise my sign in details.

  • Emma Dawe

    Yep I’m having the same problem. They’ve really messed it up! Not been working for 2 days now. Just can’t log on and mailbox details have completely dissapeared from the yahoo app! Weird! What the hell are they doing???

  • Bill Jackson

    Yes mine is still down Get random error message some say log in reject others say cannot sync

  • Bill Jackson

    It daft the system simply does not allow you to rest it as it sends the reset to the email you cannot access.. What bright spark at Sky thought that one up

  • Bill Jackson

    What is going on with Sky email. It keeps rejecting my log in

  • Joanne Holloway

    Mines doing the exact same thing on my phone today. Had it for years, password etc saved never had a problem, keeps asking for verification that i am a genuine user by inputting a number of letters, I’m just going round and round in circles

  • Donna Dixon

    If you can’t access your emails it needs to be reset by ringing sky. Can be a wait but got straight through yesterday and email all sorted within a few mins

    • Bill Jackson

      Sky are almost impossible to contact unless you have the patience of a saint

      • Donna Dixon

        Yes can be at certain times but I called Sunday afternoon and got straight through! (wasn’t even sure anyone would be there)!

  • Lizzie Irving

    supposedly my password is incorrect, which it 100% isnt… and therefore wont log me in on the computer. No emails are sending or recieving on my phone. My account was blocked a few weeks ago because of a breech in Apple software. I had to call the sky helpline to unblock my account.. I hope I dont have to do that again.

  • Fiona Seath

    Has anyone got any answers to when sky are going to fix problem not been able to access email since last Sunday

  • p-smitten

    Yahoo/Sky saying they don’t recognise my username or password. Been unable to access for 2 days now. Regular problem every few weeks now. Must change my provider.

  • ifonlyinew ifonly

    problems logging on to sky mail kept saying password incorrect but couldn’t wait for them to sort there server out so sorted by changing my password instead and all is fine now.

  • Marc Bell

    Sky Mail has been down since last Tuesday, can’t log onto my sky account, tried phoning them they kept saying that I must be typing the verification in wrong which I wasn’t it just goes back to page saying my username or password is wrong. What do I do now?

  • Sandra Davies

    I can’t log in to my sky or yahoo mail. Very frustrating as I need to access messages

  • Donna Dixon

    Down since Tuesday and couldn’t sort it via messanger or over phone.

  • Denyse Hayward

    Been unable to log into emails for almost a week. When will this problem be resolved please?

  • Mandy Keay

    Hi unable to login to sky or Yahoo email. Started yesterday afternoon. Very frustrating. How long will this be down for…..anyone know?

  • Vivien Bruce

    My access to Sky mail has been down since lunchtime. Messages vary from incorrect username or password to could not connect to server

  • Brexit Brit

    My access to Sky email went down in the last hour (11.50am on 26 July). I was using it one second on my Ipad and an error message flashed up. Can’t log back in as it says it doesn’t recognise my email address or password. Keeping getting captchas to fill out and nothing happens.

    • kipper colin

      me too!

    • Donna Dixon

      Seems this is widespread. Ridiculous.

  • mike ware-lane

    Email down since Tuesday 23rd July. It happens occasionally and generally I leave it alone and it sorts itself out within a few hours, but not this time – still down. It’s a Sky server issue but I won’t stay in a queue that’s over an hour wait!! The longer it goes on the longer the queue will get. No point in trying to change passwords without speaking to Sky to go through the security process, you’ll be wasting your time…..

    • Donna Dixon

      Yep tried messanger first yesterday then phone for 35 mins just to be told the servers were down and call back today. Not bothered going through it again.

  • Mark A

    We had this and I contacted Sky through the messenger app and after around 40 minutes they sorted it for us. We had to go through the reset password / answer security question before we reset the password. They told us there has been a security threat at Sky and a lot of people have to reset their passwords.

    • Bill Jackson

      But there daft system does not let you reset it as the reset email goes to the email you cannot access

  • Andy Knight

    Has anyone got the number to phone please? Not had any luck finding it through Mr Google. Thanks

  • melanie farman

    I am having the same problems; it started yesterday afternoon – cannot access my emails as saying my login and password are incorrect on all devices. Does anyone have any advice on how to fix?

  • Maureen Stansfield

    Sky emails down saying password wrong need it up for flight tickets should I just wait ?

  • Jackie Wright

    Haven’t been able to access my sky emails since yesterday evening July 23rd. Was fine up til then.

  • Donna Dixon

    Suddenly stopped working yesterday. Not recognising username, password or security answer. Just comes up with captchas which it won’t accept either. Hopeless. Need my emails!

  • Jenny Harrop

    Having issues accessing email, telling me to reset password but I am unable to

    • Donna Dixon

      Snap. Was holding on phone to them 35 mins yday(after trying 40 mins on messanger first) just for them to say the the system was down so to call again today. I havent bothered yet.

  • Kelvin Morgan

    I can not access my Sky E/mail account on my Laptop or Mobile phones or my wifes mobile or Kindle we are told credentials needed, we are in Spain

  • Karen Kirk

    Not just the email down. I changed password as requested but still unable to access my email.

  • Jacqueline Henderson

    My sky email is wanting me to sign in and when I do it doesn’t recognize the user name or password. I have 3 accounts and just started a business I need access.

    • Janet Patey

      I am having the same problem. It is so annoying. Need to access my emails as you do.
      Have been onto the help screens but still saying it does not recognize username and password.

      • Jacqueline Henderson

        I seem to be working alright now hope yours is too

  • John Goodburn

    Just received email asking for me to renew my credentials on sky email. Attempt to do so but keeps getting rejected. I’m based in Kent

  • Pete Pascoe

    My Sky email address plus a second one I only use occasionally have both vanished. When I try to log in, I get “sorry, we did not recognise your username or password”. Just happened without warning to both email addresses. Anyone have ideas?

    • Jacqueline Henderson

      I’m having exactly the same problem. Cant find any answers anywhere.

      • Steve Beard

        I had exactly the same problem. Rang Sky and was told there are big problems. Followed their instructions and was back online and all ok within minutes. Give them a call as once you pass the security I think they unlock the account so you can reset the password.

        • Jacqueline Henderson

          Thanks seems to be working alright now fingers crossed

          • Pete Pascoe

            After logging into my old Sky account which still exists (surprising as I stopped paying them over a year ago), I was able to reset my password and it all sprang back into life!

        • Maggie Butwell

          Hi Steve can you let me know what number you rang please as my daughter is having the same problem? thank you

        • Andy Knight

          Do you have the number you called please?

  • Ally Shaw

    I’ve been having problems receiving my sky emails since 10th July.. it’s starting to p*$$ me off! I need to sort my car insurance out and I need my email address to do so! Not to mention work emails!

  • 2nd time in as many days, says to change my password then they have a problem with my account and to phone this number. Doesn’t recognise my last name or security question???? What the hell is going on.

  • Colin Fraser

    NO email thru SKY YAHOO! mail since 10am WEDNESDAY 10TH. !!!!! The usual response from SKY! I.e. complete silence!! Got thru on helpline and they said they had unlocked my account and to log in thru my browser. This involves using SKY id, which uses the account thats not working. Thanks for that SKY! morons. Just fix it will ya !!!!

  • Karen Stride

    Emails inaccessible since Friday 12th July 2019. Tried ringing 03442411280 as advised, added to a queue of 60mins wait??? Very frustrating, fear will not be able to retrieve emails ever!!!
    Any news SKY? Please help!!!!

  • Stuart Ross

    This is really frustrating, my account hasn’t been accessible since 16:45 on Friday ..c’mon Sky/Yahoo get a move on and fix this muck-up. Btw I tried the helpline and was added to the hour plus waiting queue!!!!!

  • George Johnson

    Email down since Friday, ring .03442411280, Monday afternoon still over 60 minutes wait time to be answered, usual piss poor sky service

  • Lindsey Roberts

    I have been unable to access emails since friday lunch time, again like most of you asking for new password etc then says there is issue with account and to ring a number. Eventually got through to sky sat morning they were not helpful and said the issue was with the server and whenever it’s happened before it never lasts more than 2 days so not to worry!! Well here we are sky 3 days on…..

  • Basement dweller

    Email not working since Friday.

    Can’t sign in as apparently there is a problem with my account.

  • Karen Beuken

    I have been unable to send or receive emails since Friday. I have an error saying there is a problem with my account. I have tried to call Sky a few times but there’s a 30 minute waiting time which asks for my password, mothers maiden name and last two digits of my bank account on an answering service which I am not prepared to leave. This issue is across all my devices.

  • Rick Ferries

    Sky yahoo email is not sending or recieving on any of my devices. I am told my sky details are out of date, but they have not been changed? I am asked to update my details, such as my password and phone number. Shall I just make up a phone number then? I have no intention of changing my password but when I follow the link to update my preferences, I get the same annoyning message saying it has been unsuccessful. The default settings for adverts by phone, text or by post will not change. I cannot be without Email. The service is rubbish and I would find it easier to contact the Yeti, than anyone at sky. There is no box to confirm changes anyway.

  • Mark

    I’ve sorted my main account, however I’m still not receiving emails for my second account?

  • Brian Jenkins

    My Sky emails aren’t being sent to my Sky email address they are going to my the email account I used to set up Sky that I don’t actually use and I cant change it in the ID section of Sky. I had to use another account as Sky wouldn’t let me use the Sky address now its all just become confusing and I’m not receiving notifications from Sky, that are important, to my regular Sky email address. It was working ok up till today.

  • Debbie Doherty

    I have been unable to receive my sky emails since 9am. I cannot log into it on my laptop and there have been no emails since this morning on my phone. I cannot send, receive or open attachments in emails sent prior to this either. The telephone number supplied has over a 30 minute wait time!

  • Self Raising Flower

    Is sky email account down? I can send emails, but can’t receive any on my laptop. My phone was/is receiving emails ok

  • dinorock

    Our sky email account down since Mon 17th. Thought it was my phone not connecting. Checked home pc this am… Its not sending or receiving.

  • Alan Phillips

    I have a sky and an outlook email address one same outlook on the computer.
    Sky will not send but will receive.
    The outlook email works fine
    the problem is around the sky actions

  • derek porter

    mine down today on desktop.spoken to someone give them most details,now feel like ive been scammed.and still no joy.feel like losing all my account contacts and starting another email addresse after 12 years

  • Charles Cameron

    Can’t connect from Android using IMAP. Desktop fine. Diverted emails from sky to my gmail account and most coming in. 2nd time this week. Is it IMAP issue?

  • Christine

    It says it’s down for my 2 accounts today

  • Martin Dawson

    cant sign in on my android (but can from desktop)
    Imap server issue?

  • jackie

    Sky email down, says account problem!

  • Marcus Moosa

    Today 10 April I cannot access my email in a MacBook Pro. It gives me an authentication problem. I can access the sky / yahoo web email just not the iPad imap email app. I tried creating a new account that also failed.

  • Les Whitehouse

    Outlook nor TypeApp on phone can connect. Ok in browser!

  • Tracy Care

    I can access via the web but not through any email client

  • Cac Tus

    All my Inbox emails are deleted. And it is now saying credentials needed. Very disturbing.

  • Richard

    When I choose a Sky email message and try to forward it, NO “Send” button appears and therefore I can’t send (forward) it! What can I do??

  • Chas Sherran

    All my inbox mail is sent to deleted file by the system, has been happening for 36 hours now.
    Any ideas please?
    This is on my PC/laptop and phone.

  • Dave Watkins

    Is Sky Email down today on Tuesday November 27, 2018

  • Sally Burke

    Can’t log into to sky email on android, works on apple deveice.

  • derek stevenson

    can’t access email on pc or my phone or ipad tells me to ring sky for help

  • Stuart Turner

    Can’t login to sky email thru outlook or on my phone today. Seems fine though when i login via sky website. Anyone else got the same problems???

  • Carol Ann McGlynn

    Can’t log into my mailbox today (11Oct18) via my usual email app (it works okay via a browser). Keeps asking for my password. Was fine yesterday. Not the first time it’s happened and last time had to reset the server settings. Very frustrating.

    • Ken Jackson

      had same problem today, changed my IMAP settings to Yahoo (were Sky)
      All working ok now

      • Carol Ann McGlynn

        Just went back into my email and can now see my sky emails. Didn’t change any settings. Putting it down to a blip … but it would be been helpful if Sky could have posted something on their website advising there were problems.

  • Eileen Walsh

    Hello i got up a lert my email can’t send or receive mails

  • Skymail Care 1800-(585)-(2494)

    My sky email is down on all devices since 17:00 31/12. I can log into my sky account on the Web but when I click on email is says there is a problem with your account, ring this number. When you ring it it says call between Monday to Friday. Not a lot of good on New Years eve and you need your email to confirm travel arrangement

  • Skymail Care 1-800-585-2494

    Problem is over.

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  • Dave Watkins

    My Sky email has not worked for about 3 weeks

  • Skymail Care 1-800-585-2494

    SkyMail

  • Patrick Flynn

    TOTAL NIGHTMARE. BEING TOLD TO PHONE NUMBER IN UK (SKY). I LIVE IN THAILAND NOW AND WHEN I PHONED NUMBER; THERE WAS A TWENTY MINUTE QUE. NEEDLESS TO SAY I HUNG UP. I CANCELLED SKY TV 2 YEARS AGO. SODS LAW.

  • Skymail Care 1-800-585-2494

    Skymail.

  • Muadibe

    Yes, I’m having the same problem. I spent two hours with ‘EE’ and a further 40 mins with ‘Sky’ and I am no wiser to the issue or a solution Can anybody help!

  • Skymail Care 1-800-585-2494

    Skymail

    • Muadibe

      Yes, I’m having the same problem. I spent two hours with ‘EE’ and a further 40 mins with ‘Sky’ and I am no wiser to the issue or a solution

  • Alan Bloomfield

    Today, 7 sept, cannot download emails on iPad, MacBook or iPhone, but can view them on line on sky account ?? Anyone know what to do please ? Says password wrong, it is not, tried entering again, still same ? Alan

  • Ann

    Grrr….
    anyone else having trouble logging in today 06/09/2018?

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  • James Fleming

    I can access my emails via the sky website/yahoo mail, but cannot access via gmail on android or Windows live mail on my laptop. Seemingly thinks my password is wrong. I deleted my Sky e-mail account on gmail, then after trying to set it back up as new account and entering my Sky password, it won’t redirect, gives an error message. As it stands, the issue seems to be between other means of accessing sky email like gmail etc. I tried to set up a Yahoo mail account on Gmail and it did it no problem.

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  • Skymail Care 1-800-585-2494

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  • Damon Arun Ugargol

    Can’t log in to Sky email on Samsung S8. Been like this for 2 days

  • Skymail Care 1-800-585-2494

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    • Damon Arun Ugargol

      Yes, I can access either

  • Lorraine Mackie

    Yes me did you get it sorted?

  • Lorraine Mackie

    Sky email on Samsung s8 phone asking me to sign in and when I do it does not work even though it is correct password and username as I went on my sky email account through Google.please advise.

    • Damon Arun Ugargol

      Mine is the same today

  • Debs Webber

    Two days now I havnt been able to access sky e ail

  • Skymail Care 1-800-585-2494

    skymail Account login problem?Anyone

  • Mick Pratt

    Cant log into Sky Mail today anyone else having problems

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  • Sally Dobinson

    My iPhone says the user name or password SMPT…….is wrong… but it isn’t and I can log in on my pc?! Same happened 3 months ago then 48 hrs later it sorted itself! Help!!

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    skymail Account login problem?.

  • valerie harrison

    May 23: still cannot login to my Sky email account. Sick of Yahoo popping up. I am not registered with Yahoo but with Sky.
    Get it sorted.!!!

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    skymail Account login problem?

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    Password Recovery.
    Help for send & receive problem

  • Yahoo Care +1-800-585-2494

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  • Roy Dunroamin Mace

    PS. As usual, everything else is working except Sky/Yahoo/Verizon mail. Just as well I can rely on Gmail to work.
    Note this happens on PC, tablet and phone, so I guess that points to the email service.

    And it has just started working. You must have fixed something. Thanks.

  • Roy Dunroamin Mace

    I have had this before. Sky email works ok for weeks or months, no problem. Then login to Sky, but when I try to access my mail I get Yahoo server times out. Is it a bug in Yahoo, or do they have so many customers that they cannot serve them all. And no, I am not wasting time trying to find/clear the problem, as in the past it has always started working again after a few days. Is the problem due to Verizon improving/integrating Yahoo/AOL systems.
    Guys, if it aint broke don’t fix it.

  • Jim Foley

    Mine was fine yesterday but today no go! Sometimes it wants to login to gmail??? My normal everyday account is with Sky.

    Jimbo

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    Email sign in problem.
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  • Paul Cook

    Iv not been able to access my sky emails since the beginning of February 2018 on my android phone or my laptop. Keep getting an error message when logging in.
    What can I do to correct This?

  • Becky Stimson

    Unable to login to emails online and app already signed in wont sync…. sky apparently dont understand why….had no emails since 1st March too….

  • Elaine Cowmeadow

    No emails since 26 Feb. Need to verify my account but I have forgotten both my password and user name. What happens now? I am pretty useless at this dort of thing and will need an ‘Idiots Guide’ to asdist me. Expecting emails regarding my holiday in March so panicking a bit.

  • Sue Glover

    No emails on Android phone since Saturday 17th Feb but can get them on tablet. Have tried removing account from phone & reinstating it but says password sign in failed & server not recognised .Very annoying

  • Sue Clarke

    I still can’t access my emails from s8 haven’t been able to since lunch time yesterday

  • RHETT HAYES

    I had problems last night took ages to get emails into Outlook, tonight I can’t get anything at all. Web based mail works but not good enough

  • Paula Smith

    No sky or yahoo emails for over 5 hours. Sort it out.

  • Yahoo Care +1-800-585-2494

    Sky Mail covered by Yahoo Care.

  • Ang Curran

    Keeps saying password is incorrect, after losing sky broadband service numerous times this week – sky seems to be a complete farce!

    • Mark Kidd

      I have same issue incorrect pass word when going through an email app . If I go onto Skys home page I can log into my emails from the email home page ?

  • Roy Mepham

    I have found that since merging with Yahoo sky email has been a joke. I have never known such a slow service in my experience of 20 odd years using email. I am sorry to admit that I am using Gmail more than ever for all non-personal mail and am considering transferring altogether.

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    Sky Mail covered by Yahoo Care.

  • Ivan Harrison

    Taking an age for emails to download, this is long past been a joke, it’s gone on for months now? Please Sky “get it sorted”

  • Maggie Lane

    Sky email playing up AGAIN, earlier nothing would show now it shows but takes ages. How much longer do we have to put up with Yahoo, go back to Google.

  • David Whelan

    Mines been down since 1st jan. Attempts to login to sky.com have failed due to either my name or security question being incorrect! Both are correct. Also tried via the facebook sky support pages, very helpful staff, but again none of my passwords or security questions are recognised…suspect they have purged old accounts…. I’ve not been a sky tv/broadband customer for over 5 years. Their final advise is to call them on the 03442 number, im looking forward to a long wait

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  • Rosemary Hoyle

    Still unable to log in and stay in for any longer than 10 minutes – I’ve changed my password at least 6 times today – very unreliable and there doesn’t seem to be anywhere that tells us what is going on and when it’s likely to be fixed – so frustrating!

  • David Rooks

    My email has been down since 1pm on the 1/1/18 on all platforms, my phones and iPads say either wrong account information as in passwords etc and computer says that there is an account problem when I sign in via sky and go to mail. Tried changing password etc and again get an ‘oops something went wrong’ message from sky call this number, which I can’t do as I’m not in the UK and don’t have phone access. This happened back in July 17 as well.

  • Sara Downes

    Sky email down all afternoon and says there is a problem with my account and gives me a number to call. However, I am on holiday abroad. Same problems as previous post by Roger.

  • Sara Downes

    Email not working. Inbox won’t update on my phone and when I log in on the computer it says there is a problem with my account and gives me a number to call but I am away on holiday.

  • D Beker

    Sky email not connecting to server for 3 days now. Any update on resumption of service?

  • Roger Harding

    Roger Harding
    2 minutes ago
    My sky email is down on all devices since 17:00 31/12. I can log into my sky account on the Web but when I click on email is says there is a problem with your account, ring this number. When you ring it it says call between 8am to 8pm Monday to Friday. Not a lot of good on New Years eve and you need your email to confirm travel arrangements

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  • Roy Booth

    Sky e mail gone weird. Inbox only showing mails from months ago. What’s going on?

  • Yahoo Care +1-800-585-2494

    Sky Mail HeIpIine covered by Yahoo.

  • Roy Dunroamin Mace

    I am on holiday in Philippines and suddenly today could not log into my sky email on laptop or tablet.

  • Mark Williams

    yep email not working ?

  • jane farnworth

    not getting my sky emails

  • Yahoo Care +1-800-585-2494

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  • peter sims

    sky yahoo mail still down since yesterday morning

  • sandford imrie

    sky email not working for the last 4 hours or so

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  • William Tell

    Yahoo HeIpIine +1-866-279-5394
    —————————————————–
    Sky HeIp for Yahoo

  • June Telford

    Cannot log into sky email or get sky on by multiroom

  • Ila Ajm

    Out messages not going anywhere today

  • Maureen Shoebottom

    Emails not synced since 25th July on Samsung galaxy 5 but ok on apple ipad – how do i resolve this

  • Sharon MIlward Fleming

    Phone not synced since 25th July.
    Still no joy today

  • Gill G

    Unable to receive emails on phone since Tuesday!! What’s going on? How do I sort this? Do I need to change provider????

  • Pete Priddle

    Root certificate problems on all my android devices which means I can only access my emails from my laptop since yesterday.

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