Samsung Smart TV Hub down or problems

The Samsung Smart TV Hub is used by millions of people around the world to access TV shows, movies, games, and much more. The software has gone through a few changes with more powerful hardware in the latest TVs, or by software updates, but each revision can still be impacted when the Samsung Smart TV Hub is down and runs into problems.

We have seen the Samsung Smart TV Hub run slow in the past and the online status change when global, or local, servers are not working. Users might also have password issues, a web browser problem, or even find one Samsung Smart TV working but another with loads of glitches. There’s also times when the HDMI ports lose connection and state “no signal”, which could be related to power needing to be switched off for around 10 minutes, or even server issues.

Samsung-Smart-TV-Hub-status

Is the Samsung Smart TV Hub down on Thursday August 24, 2017? If you have problems with your television today, then leave the model and details in regard to the issue below. You will be able to connect with other Samsung Smart TV owners via this page, or see Smart TV Hub status updates from our editors and the Product Reviews community.

Paul Ivory

I have the MU6500 same problem as Lindsey, black screen, due to firmware update last Friday, Samsung can’t even give a time frame for fix, they just say they know about it,I’m not the only person, there engineers are looking into it, really bad customer service, I will never purchase one of their products again
Lindsey Crawford

I purchased a Samsung UE55MU6400UXXU two weeks avo. Since 19th aug it hasnt been working properly. It started by having no sound and the remote would take ages to switch tv on when power button pressed, then wont work at all. Now tv just has black screen
Misti

Hi. The apps such as Netflix, amazing, BBC etc are not showing up on my TV. Also the hub button on the remote isn’t working either. I have a Samsung smart TV 6 series. Is this to do with the current problems going on? Will this be sorted with an automatic update which I assume is being done now?
Many thanks xx
jackielangford

Cant get Netflix today on my Samsung smart tv but can get some other apps.
Pat Blake

Why isn’t the new All 4 series Valkyrien available on box set? The 1st episode was on All 4 over the weekend & subsequent episodes advertised as being on All 4 I’ve got a smart Samsung tv with Sky. All 4 is showing other box sets but not this set?
Wills

How do I enable cookies on Samsung 32 inch smart TV? UN32J5205
Dawn Grieveson

50MU1160 SANSUNG UHD SMART TV. WON’T LOG INTO SAMSUNG ACCT SAYS CAN’T CONNECT TO SERVER. ONLY JUST BOUGHT THIS TV AND PROVING V FRUSTRATING.
- Chris Parnell
  
  I’m getting the same with a Samsung UHD Blu-Ray Player.
  Try to log in and just get ‘Can’t connect to server’ and when you try to enter the Smart TV hub it just hangs
  - Dawn Grieveson
    
    Still the same message what’s the point in this tv if doesn’t work
Ranjan

Samsung Smart TV UA55KU6000 model.Smart hub not working since morning.Did a reset no change.Change DNS to 8888 no change.It says unable to connect to server.
Timoy Mallari

smart hub is updating please try again later. and waited for 24 hrs nothing happened. I live in Philippines.
Alex Khassapov

Yeah, same here, unable to login to Youtube on my Samsung TV
Berin Ozkan

I have same problem and and says unable connect to server.. youtube app is gone.. and live in the netherlands
- Joseph Diab
  
  me too.
  How you figured out how to fix this
İlkan Süslü

I couldn’t connect to wifi with my 2 samsung smart Tv. Smart Hub, YouTube, web browser, they all don’t work and says no internet connection. But the both tvs see my wifi. One is ue40j6370suxtk the otherone is UE55JU7500. (I live in Turkey. )
Adam

HELP
BBC iPlayer and now YouTube is not working and disappeared, very disappointed with Samsung. Someone please tell me and help me to sort it
Jacki Jam

Same player, same problem, All4 app has been stuck on loading screen since June 11th and as it’s a ‘recommended app’ there is no option to uninstall or re-install it, and no update available either, All4 is now simply unusable on Samsung – have messaged All4 on Twitter, not sure what else can be done.
Christine Richardson

Samsung smart TV apps not updating this evening, i found out when red button failed to work. The message is that my tv apps need updating or/and my firmware. So no extra Glastonbury coverage for me. And why is the youtube app not being supported anymore? I saw that message running across the top of the screen the other day.
lolliknows

The TV wouldn’t even turn on I had to re-Boudet by unplugging it in the back and plugging it back in
lolliknows

My Samsung smart tv won’t even load. Little window in upper right-hand corner of the TV is stuck
Trudy Harries

UA55ES7500 wont connect to internet, really shitty (australia)
Emma Goodwin Beard

Netflix and Amazon video not been working for a week
Jeff Christensen

UN60HU8550 Smart Hub becoming about useless, 90% of time will not load Neflix, 100% will not load Youtube or Internet Browse. “Loading” freezes up unless hard quit app on YouTube via holding Return button for some seconds, occasionally may load Netflix successfully (20%) of time.

Resetting Hub and or entire tv does not solve issues. Has been working flawlessly since purchase 3-4 years ago, up to this week. Sometimes if it does load, takes 3-6 X as long time as compared to ‘normal’.

Now, Youtube, etc all do work perfect through my FireTV connected to HDMI 3!

!!!!!!!!!!!!!
Mightykites9

SmartHub down SmartHub down!
Laerke Joergensen

Samsung hub not working. No apps open. Says no connection to wireless connection. ( wireless connection works on everything else, but smarthub)
John Bruner

Anyone know anything about the YouTube app not working
Sugi Malak

Same in the uk, down in Derby
Niels Anderson

Down again, in Oslo
hathome4

Hi – Hub all seems Ok ….. BUT HDMI connection now not booting on start up, have to manually change to Live TV (Freeview) then back to HDMI 1 to activate that connection. Not what I expect from a £700 + TV. Samsung please sort this. Model UE55KU6400. Why release an update that’s not been fully checked?
Kevin Crowe

Samsung TV connects wireless but for an unknown reason it no longer connects via wired connection. What a pain.
Clayton

My Samsung TV hub has not worked properly for 2 days now. Hub button / first tile screen lets me go into next tile screen apps/games but not the apps I have installed, the apps show updating pop up screen. So I go into next tile screen of apps, some apps work and others don’t. I go into the app store and click on the app I want and press run… finally I have the app running. Talk about doing things the hard way… thanks Samsung.
randybennett

Have not been able to access apps on Smart TV for past two days. All other connected
devices in the house are working fine. Merry Christmas to me.
Tom aguirre

Trying to use smarthub and entire tv freezes, unable to use tv. This problem has occurred several times over the past month however, today it is worst and not corrected by restarting the tv. I just purchased the UN55JU6700 in May and never anticipated this, any known fixes would be much appreciated.
Coticeru petrica

Samsung 49 ku6402, when I press on the smart hub icon nothing happens.
Anthony

Stopped working on the weekend 27th November then started working again now not working again on 28th November. So annoying!
- Tommy
  
  Both F8000 tv and F6500 blu ray have been unable to connect to internet for 2 wks now. Have tried literally everything – reseting everything, setting up MAC filters etc etc etc, to no avail. Both connect fine to the wireless router, but no further. Strangely, both can connect fine via wifi hotspot on iphone.
  With ethernet connection, no internet (it says), but weirdly, can surf the internet on the web browser. Thinking it must be some Smart Hub security protocol. But, what is the difference between a standard wifi connection and the hotspot on an iphone? The solution is somewhere within that difference, from what I can see.
Chelsea

Smart hub down all evening 11/21. Haven’t tried yet on 11/22. Worked fine 11/20. This happens all the time with this stupid box because Samsung’s servers are UNRELIABLE!!! Are they down due to Japan’s tsunami yesterday morning? If so, why isn’t there an announcement so we don’t waste an hour rebooting our home network repeatedly trying to connect to Internet??
Jeff

Smart Hub been down ALL-day. Will not connect to internet even after reboots.
UN46F6300
Alan Ng

Editor note: Looks like there are some problems with Samsung Smart Hub today. Not connecting for anyone else here?
JB

after softeware update 1142 itv hub has stopped working is anyone else having this same problem, Its bad enough we dont have all4 or my5 yet but to now lose itv hub it anything but SMART
Darin

I forgot to include model #My model is ku60″6300 6 series
Software update 1142
Darin

My smart hub stopped showing my cable channel recommendations and saved channel menu missing today is oct 21, 2016 . I’m hearing others might be experiencing same problem today? . I heard there was a huge global internet hacking problems today ,can that be the cause of my smart hub not showing?.none of my channels except for my apps tiles are showing and guide menu on left. Please if someone can help with answers much appreciated before I try trading tv back tomorrow at Best Buy. I’m a few days past 14 days return but will demand them to return if this a permanent problem.
Thank you,
Darin from Venice, ca
Miguel

Received update aug 10, ever since I have not been able to use my smart hub I have completed a trouble shoot aswell as any diagnostics test and a reset with no success, i have put in a service request through the tv hopefully someone calls me with some answers.
Luke

Same here watched Netflix yesterday morning turned off returned afternoon smart hub comes up freezes then turns TV off and then resets and does the same again. Help someone with anymore information
Helen

We have 2 Samsung smart TVs and smart hub is not working properly. Menu comes up when I press button but when I try n press an app it switches the tv off on both devices. I have checked all connections and Internet and everything is fine! I have switched off both TVs at mains and reset the wireless internet but still same problem. Both TVs are on 2820 software which it says is the latest version! Is this a Samsung issue glitch? When or how can this issue be fixed as my kids are driving me mad for their programs
- Andrew
  
  I just turned my Samsung Smart TV on and I get the same issue that you have, it freezes when the Smart Hub comes up and than it shuts down my TV, this goes on until ii unplug my network cable from the TV. I tried everything I could do on my part but the same issue is happening. Yesterday night I watched YouTube with no problem, but today I can’t do anything in Smart Hub.
Jeff Bitange

My 40″ Samsung curved smart TV smart hub won’t download terms and conditions privacy policy ….I have tried all possible options with no success …..am in Nairobi Kenya
- Rafael Langoni
  
  I’m facing the exact same problem. It gets stuck and leaves no option than turning it off. Have ran a smart hub diagnoses test and at the last step it shows an error message with the numerical code 7117. Haven’t figured it out though. Please let me know if you manage to get through, and I’ll do the same. Cheers from Sao Paolo, Brazil
- Justin
  
  @Jeff Bitange did you ever figure out your issue? I just bought the UN55JU6700F and am having the same issue.
Pablo

MI SAMSUNG UN32J5500 ME DA ERRO7117 NO SE CONECTA NI PUEDO INSTALAR SMART HUB
Matt Evans

Model UE40H6400AX not working. Turns off every 10 seconds and no functions work to try and turn off or bring up menu.
walter

i have one un48j6400agxzd and sart hub dont connect , erro 7117 !!! Brazil 20/01/2016 11:24 am
Mr Potts

Samsung hub down UK North Wales 1st January 2016
jeff mcguffey

I have been having problem using smart hub on my 2013 model Samsing t v. I have contacted Samsung 3 times and although my viewing has improved from constant freezing and dropouts to only freezing or buffering during a 1 to 2 hr period and the picture quality going from full hd to very blurry. I hope this is fixed before Xmas or the stored will be getting a lot of returns.
Johnny

Smart Hub isn’t working on my UE48H6410. I reset my Smart Hub and all of my apps are gone with no way to get them back as yet.
Alex

Today Smart Hub not working here (Netherlands) either. Type: UE40D6530.
Message: “Network failure, Try again later”.
Al

I’ve had issues so I reset the smart hub. I’ve now lost all apps from the main page other than web browser.
Nathan

Anyone heard from Samsung Support on Twitter, as I want to know if the smart hub server is down in the UK. First time I have tried in a while and it’s not working, restarted my router too. I cannot use my apps on the tv, also my internet is working fine all all other devices and this is with the UN 46ES7500.
- Kerry
  
  I was told by support to try performing a soft reset, as this would re-optimize the performance. Still having problems.
Jordan

I wont purchase a a smart tv with a smart hub again, as it doesn’t even work most of the time and I paid over $1400 for this TV.
Tobey

My Samsung smart hub is not working on a 32-inch UE32J5100 model, wondering if the servers are down on Oct 12?

Samsung Smart TV Hub down or problems

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