Samsung Smart TV Hub down or problems

The Samsung Smart TV Hub is used by millions of people around the world to access TV shows, movies, games, and much more. The software has gone through a few changes with more powerful hardware in the latest TVs, or by software updates, but each revision can still be impacted when the Samsung Smart TV Hub is down and runs into problems.

We have seen the Samsung Smart TV Hub run slow in the past and the online status change when global, or local, servers are not working. Users might also have password issues, a web browser problem, or even find one Samsung Smart TV working but another with loads of glitches. There’s also times when the HDMI ports lose connection and state “no signal”, which could be related to power needing to be switched off for around 10 minutes, or even server issues.

Samsung-Smart-TV-Hub-status

Is the Samsung Smart TV Hub down on Saturday April 20, 2019? If you have problems with your television today, then leave the model and details in regard to the issue below. You will be able to connect with other Samsung Smart TV owners via this page, or see Smart TV Hub status updates from our editors and the Product Reviews community.

  • Techkey1

    UN32N5300 terms and conditions won’t work. I just purchased this TV. It would seem Samsung is the only one with this problem. My other smart TV’s work just fine.

  • sambonben

    Can’t use Amazon Prime also, it’s been out for a few days now. Have no trouble seeing it on my PC or tablet, but no joy whatsoever on mu Samsung TV

  • Billiam

    Can’t use Amazon Prime all of a sudden. WTH?!

  • Insiderman

    TV suddenly drops Netflix and Amazon connections. CS wants me to reset TV, of course.

  • Rocco Terrizzi

    Samsung 75″ UN75JU6500 While watching shows HULU just drops us back to regular TV.

  • Jan Lap

    F6500 netflix not workong, smart hub not working cannot install new apps

  • Kara

    Our toolbar no longer has a way to get to the internet. Tons and tons of new apps but nothing to get us to the internet . I don’t recall the model we have but it’s the curved screen one.

  • JanetteFindlay

    No Netflix or Amazon Prime for 2 days now, Ue55nu7300

  • No games in hub to download and mine are gone. Model code ue48h6400

  • Sean O’Connor

    Smart hub down today 03/12/18 Device No KD-49XE8396 VERSION 7

  • Shonna Frost

    Samsung smart apps not working, do the diagnostic test and everything else is fine until it come to the Samsung smart apps test. Model number is Ue49nu7100k.
    Brand new today

  • Ben Perkins

    down today – then stupidly reset tv – now can only get netflix and a bunch of useless apps
    i want ITV hub BBC Iplayer All 4 but no way of getting them.
    have only managed to get ITV hub on internet portal on Tv but All 4 won’t work without flash player

  • Bookz DaEfndude

    UN55MU6500F
    Cant use apps or app store at all, only netflix works

    • Dan Marler

      UN65UM8000
      Same issue. Reset Smart Hub, nothing. Reset TV, nothing. “Self-diagnosis”, “Tested Successfully”. Network test, “Tested Successfully”.
      Only Netflix works & after resetting the Smart Hub I cant even redownload most of my apps. I doubt they would work if I could. Funny, how it’s so close to Black Friday. Are they trying to convince us to buy a new Samsung TV?

  • Jay Dumisuni

    Model: UA55JS900T is unable to pass the downloading teams and conditions screen when I open smart hub what should I do

  • Curt Norman

    Wifi on 13 devices, TV’s, iPhones, etc. Everything EXCEPT SAMSUNG! Model Model UN32J5500 2 months old. Sam-sung his last tune for me. “NEVER BY SAMSUNG!

  • Jason49mac

    My BD-H6500 Smart Blue Ray turns itself Off & On when selecting an app.

    The spinning circle, well not spinning more like crawling then stops and BD-H6500 switches off and On.

    Problem started last Thursday 11/10/2018
    Went through Power and Reset apps works maybe for a day.

  • Hristo Trifonov

    My ue32j4510 is starting with no input signal and then swith off

  • Maple Lia (Spirited Labs)

    Please help trying to download spectrum TV app n says this function currently not working. Is there a fix

  • Chuck Webb

    No Netflix! No Amazon Prime! I’ve done everything I can find to do and nothing works! Get your act together Samsung and fix this!!!!!

  • Matthew Antle

    UN32J5205 SAMSUNG TV SMART HUB IS DOWN AND HAS BEEN FOR THREE DAYS NOW…. ANY UPDATE AVAILABLE??

  • Vicki Robinson Perry

    Down today!

  • Dave “The Fib Doctor” Busick

    Connection and slow streaming issues all week. Samsung support reset apps 4 times, no help.

  • Paul Mayer

    Same issue same day – odd that the web browser works but iPlayer itv Hub netflix Amazon all say no internet connection 55inch Samsung smart tv

  • Karen Scott

    I don’t know my model number but I can’t connect to internet as of this morning. It says it is connected to the network but not the internet. Is smart hub Samsung servers down? Anyone else with this problem?

  • Daniel Augustini Rischel

    Model no UE40F7005. Wired ethernet connection. Connecting to router just fine but will not connect to internet at all.

    Have tried pulling the power, have tried resetting the router, have tried changing DNS. Nothing is working.

    Location : Denmark

    • Mohsin Guddu

      I had the same issue until yesterday when I called up the service support team of Samsung. They asked me to do factory reset and then start tv as it was the first time. This helped me to connect to wifi and wired network as well.

  • Lee Smith

    Model UE55F8000STXXU. Has a wired connection to sky which although detected says it’s not connected to the internet. Other devices are working fine. The only app on the tv that will connect to the internet is the web browser. Other apps like Netflix or Amazon do not work. Any help appreciated.

    • Alana

      I’m having exactly the same issue and it randomly started tonight !!

    • Karen Scott

      I cannot connect

    • Mohsin Guddu

      My guess is because the memory is full and you need to delete some apps,

  • Andrew Connolly

    Might be renewing my TV soon do you really think it will be Samsung? The support you get on their kit is not good. I use both Samsung and Apple and Apple are miles ahead with support. I am happily watching Netflix on my iPad Pro but we really should be able to watch on the ‘Smart’ TV – it’s not so Smart!

  • KumQuat

    Samsung Smart TV model PN51E550 is connected to my wireless network, but not connected to the internet. After extensive troubleshooting, have determined that the issue is with the smart hub servers. We are located in southern Utah. The issue has been ongoing for at least two days now.

  • J.P.White

    Have two Samsung smart TV’s. A UHD 7000 series & and slightly older 8000 series. Both Have issues with the smart hub as of yesterday (3rd May 2018) which had previously worked fine. The 7000 has a wired internet connection. The 2 main features I use, BBC iPlayer & Netflix are unusable. Either wont load or keeps buffering. Both features work fine on Laptops & iPads that we have in the house but NOT on the Samsung TV’s. Is there a server problem at Samsung?

  • oren shlomo

    F8000 youtube app can’t show above 720p resolution

  • Bret Gregg

    I have a 2016 75 inch and the Smart Hub won’t update. I did the reset but only Netflix would load.

  • Manda Osborne

    How long are they going yo let this go on? Money must be lost. Customers are pissed. Do your damn jobs and fix it already. If this were my company, I would never let this happen.

  • Susan Mayer

    Model U40H600 AK has been continually updating for days. Rest of internet connections are fine. Have tried changing to 8.8.8.8. and other solutions on forums but nothing works.

  • Robin Rosenberg Spence

    Model un40eh5300 updated fine yesterday. Says connecting and doesn’t. Rest of internet is fine

  • Lindsey Ryder

    Not sure of the model as it’s not noted on the manual and that’s all I have. TV is secured to the wall. Manual says Series 5+ 5500 Plasma TV 3D. Can’t check on the TV as it’s running an update, has been for 3 hours. How long can these updates take? When reading all the issues with the Smart Hub, I’m wondering if the hub is down, will this TV even update, or are we looking at a spinning icon and “Updating…” indefinitely? The other problem is our dog ate the remote…it’s a PITA to use the control stick on the back of the TV, at least it’s at the bottom of the TV and not 9′ up at the top of the TV! Anyone know how we can get a replacement remote?

  • Yousuf

    I have the same issue! UA48H6000AR. Made the mistake of resetting Smart Hub now all apps are gone and either it shows smart hub is updating or that samsung server not available. Tried every method there is on google. Hopefully samsung will sort this issue asap!

  • GATE AUTOMATION

    has anyone gotten their smart hub to work ? mines has been down for the past week

  • Paing Thet

    Model UA32J4303 with software version T-N14MJUABC-1041.0 start smart hub error saying smart hub is being update try again later and not work since 15 march 2018. When I checked the system unfortunately its set as auto update. I tried many suggestions but still not work.

  • Annalie Vialva

    has anyone got their smart hub to work again?

  • Annalie Vialva

    UN40J5200 Smart hub has not been working whole week. finally did a smarhub reset and its saying its updating hours now!!! one miniute its saying tv sortware needs updating, but it has the latest update, then its sayig cant connect to samsung server. tried samsung support and they telling me they cant help cuz im not in their region. now i have to wait till monday to speak to someone wth

  • Quetzalcoatl (@TheQuetzalkoatl

    Same here! UE48H6200 no smart hub connection even if Internet its ok. Firmware 2880.2

  • Chris & Sam Living the dream

    Model UE32J4510 .. can not get on smart hub .. it’s keeps saying smart hub is been updated .. been like this for 3 days .. also when trying update it it says Samsung server down … when are they going to sort this out …

  • Willie Botha

    Model UA48H6400AK. Showmax stopped working, Upgrade firmware to ver. 2880 and I did a smart hub reset (few times). Now nothing works in smart hub except the browser. Unable to download any applications. Keeps saying the smart hub is updating. Please try later.

  • Shama Khan

    Model UA40J5300. No app was working except Netflix. And I did a factory reset. Now nothing works in smart hub except the browser. Can’t download any apps. Keeps saying the smart hub is updating pls try later. I tried changing DNS and the country of origin. Nothing worked for me

  • TONYVEGAS

    Can you set up your ” smart ” Samsung tv without utilizing the ” smart ” hub and just utilize your Directv remote ?

  • Dareon St John

    Same error that I’m facing. Samsung un40h5203 and no smart hub in operation

  • mark warwick

    Im having the same problem i tried resetting the smart hub but to no avail it says severs are down

  • Bharat Rathore

    yes same error

  • Leland Watson

    On March 5th I let my Samsung UN48JS8500F TV do a firmware update. The next time I tried to power on the TV all I get is a blank screen. I contacted Samsung about the issue but since my TV is out of warranty I was told it could run up to $350 to correct the problem and would not acknowledge that the problem occurred immediately after the firmware upgrade. Samsung also said ONLY their authorized service reps had the equipment necessary to access the main control board. Other TV services such as best buy where I purchased the TV said they would not be able to diagnose the problem if they could not get the screen up and would just have to blindly replace the $150 control board. Will never buy a Samsung TV again.

  • Karen Chang

    youtube app doesn’t load on startup and just keeps getting the refresh circle. happens each time tv is turned on

  • sj

    I own 2 Samsung Smart TV’s. Both Guides are empty of the channel programing information on the Guide and each channel has the channel # but no program info either on 2/17/2018 so, there must be something wrong with the Samsung software updating the Guides.

  • Duaine Morphew

    My SAMSUNG 55 INCH UN55JS8500FXZA, had an over the net upgrade delivered and now my TV is a brick. It is in a continuous loop of starting, loading and restarting in a continuing loop. I called Samsung and got a tech. He had me try several things to try and stop the loop and nothing happened.

    Samsung gave me a phone number to schedule an out of warrenty repair. He said he hoped it was just a firmware problem and not a drive problem. Anyone know an attorney in MN?

  • julian

    i get error code 118 on samsung smart tv when trying to install fvideo app…it worked fine until i reset tv….i have series 7 tv

    • Anthony Norman

      This 118 error is stupid as it doesn’t apply to all applications. I think it could be particular applications that are stuck and need to be manually removed by service personnel, (referring to default or previously installed applications). Simply, I am not sure.

  • Kim

    I have a newer Samsung TV, not sure which model, but I can’t view my web browser. I can see the apps and web browser at the bottom of the screen but it doesn’t do anything when I click on it. I do have WiFi. It’s just the web browser app I can’t see.

    • Pravin Makhana

      SAME WITH ME .. I TOO ALSO CANNOT USE MY WEB BROWSER. ALSO BEFORE IT HAD YOUTUBE APP. BUT THAT TOO HAVE BEEN DISPPAREAD

  • Brad

    I own a 630D series model. To those of you who have been having problems logging into your Samsung account – “server unavailable” error message displays each time, I forgot the code – I called Samsung twice in 2 days, and each time they had me perform a factory reset straight away. (Why I suddenly had to log in manually each time I turned the set on, he couldn’t explain.) The second time I expressed my concern that this could be a daily occurrence, and the representative told me that there are many software updates being “worked on right now.” Asked when we might be able to
    expect said fixes, he had no idea but fervently assured me they were coming…..I want a new TV.

  • Amanda

    Samsung server down and have lost all app on my smart tv , can anyone help

  • Paul Gittins

    Samsung UE43KS&600U. 99% of the time, when you open YouTube and try to navigate it with either remote, it jams immediately. It will then work if you throw it to the screen from your phone but there’s a delay. Removing the app and reopening it works momentarily and then it happens again. Any ideas? Thanks!

  • Sabrina Chargualaf

    I am unable to change my Samsung Smart Tv M5300’s country code. I reset my smart hub due to apps not working, and now I can’t use the >>2,8,9<< code to change my settings back to USA, so I can use my apps.

    I live in Guam, purchased the TV at Kmart, and have had nothing but headaches, trying to use my Smart Tv to its full potential.

  • adityakhannamech

    Having problem with UA55MU6100 since last 3 days. My all apps are gone and now smarthub cannot download terms and conditions. It gives an error that internet connection is unstable. Anyone with the same problem?

  • madam ugom

    Me too, I have had a really hard time searching for possible solution to the error I’ve encountered accessing my Smart Hub (nothing really SMART about it, LOL). I already contacted Samsung for support three times but no concrete solution has been given to me. I even updated my software version to the latest posted in their website and even doing factory reset but still nothing happens. Now I cannot even proceed to agree their terms & conditions even though it has internet access. I have UA43J5500 model. PLEASE HELP. SAMSUNG what happen to your product.

  • Mariamor

    It just so happens that when I click on my youtube app on my Samsing smart tv 7 series 65, the page displays the message that page is not available with a frozen youtube search bar?? Help

  • ashley

    Samsung 6 series, i keep receiving error 12-6 when trying to login on sling tv. What does that error mean?

  • Saj

    Netflix keeps showing n-25 error then stops working, rest of Internets fine just the TV apps….. bloody samsung

  • David S. Fenton

    Model mu8000 giving a voice command results in, “hmmmm. Cannot connect…..(and so on.) I have internet connection and can watch YouTube just fine. Seems to be just my voice command capability.

  • George Sirk

    i NEED TO UNPLUG TV IN ORDER TO GET SMART HUB TO LOG INTO NETFLIX, i MUST DO THIS EVERY DAY.
    gEORGE

  • Petra Jobson

    My smart tv keeps switching on and off. It was working fine 5 hours ago. Any ideas

  • Philip Lilli

    Lost smart hub. LED TV series 6 6300, 6350

  • Woofer

    My Samsung TV(UE40D6500) smart Hub no longer runs the BBC iPlayer. A msg appeared a week or so back from BBC saying the TV wasn’t compatible any longer. Have treid the Samsung upgrade but no luck. Does anyone have affix please?

  • Woofer

    Samsung TV(UE40D650) bought in 2012 no longer runs the BBC iPlayer. Have tried software upgrades but no luck. Does anyone have a fix for this please?

  • Debra Nili

    We haven’t been able to access Netflix for a week now. Other apps work!

  • Ale

    Samsung 65 LED won’t load Ultra 4 webpage or live stream… screen stays white, no errors or anything, just doesn’t load, doesn’t even try to contact the web host.

  • mike lauber

    Our smart hub now has sponsored add’s in it.. this is new as of 2 weeks ago and since then the smart hub has sucked.. these ad’s are bs why are we subjected to these..

  • Jim Smith

    Purchased my first Samsung 4 days ago but every time I try to download apps from the Hub I get a message saying server down for maintenance. REALLY? 4days?

  • Victor Avila

    I purchased a 65 inch 4k Samsung smart TV. The tv cannot download Sling TV. I called customer service and the person I spoke to recommended me to return the TV. I was surprised to see how a $1,000 Smart TV is not so smart to download a simple app. Returning This Samsun TV and purchasing a Sharp TV with Roku. This TV’s remote control has the Sling TV app in one of its buttons. I just have to push it. Bye Bye Samsung.

  • Suzanne Mottsey Kennedy

    I have a UN32H5203. It just cleared my saved apps and appears to be looking for a software upgrade. I ran it but says no new updates. Verified internet connection is working. When I tried to download Netflix receive “The function is currently not supported”. Afraid to turn on my other Samsungs!

  • Jigs

    The smart hub returns black screen if updateapps and is stuck there. Cannot run any application but TV works fine

  • Jigs

    The smart hub returns a black screen of update apps and is stuck there. TV works fine but smart hub doesn’t cannot run any application

  • Paul Ivory

    I have the MU6500 same problem as Lindsey, black screen, due to firmware update last Friday, Samsung can’t even give a time frame for fix, they just say they know about it,I’m not the only person, there engineers are looking into it, really bad customer service, I will never purchase one of their products again

  • Lindsey Crawford

    I purchased a Samsung UE55MU6400UXXU two weeks avo. Since 19th aug it hasnt been working properly. It started by having no sound and the remote would take ages to switch tv on when power button pressed, then wont work at all. Now tv just has black screen

    • Tom

      I have the same tv with the same problem. No sound. Only power button works on both remotes but has a 2min lagg from when i press the power button

  • John Rich

    I have just purchase a new Samsung. It will not let me create an a/c with an error message (148). I know that I can skip this but need to create an A/C to access other services.

  • John Rich

    Just purchased a new Samsung – It will not let me create an A/C – says try later with a cod (148) . I know that I can skip crating an A/C but need to to access other services

  • Misti

    Hi. The apps such as Netflix, amazing, BBC etc are not showing up on my TV. Also the hub button on the remote isn’t working either. I have a Samsung smart TV 6 series. Is this to do with the current problems going on? Will this be sorted with an automatic update which I assume is being done now?
    Many thanks xx

  • jackielangford

    Cant get Netflix today on my Samsung smart tv but can get some other apps.

  • Pat Blake

    Why isn’t the new All 4 series Valkyrien available on box set? The 1st episode was on All 4 over the weekend & subsequent episodes advertised as being on All 4 I’ve got a smart Samsung tv with Sky. All 4 is showing other box sets but not this set?

  • A

    Samsung servers are down and I cannot set up my smart tv…reset hub when Netflix and Hulu apps stopped working, and now nothing works… Please fix this!

  • Wills

    How do I enable cookies on Samsung 32 inch smart TV? UN32J5205

  • Wills

    My Samsung 32 inch smart TV web browser is not loading to pages

  • Dawn Grieveson

    50MU1160 SANSUNG UHD SMART TV. WON’T LOG INTO SAMSUNG ACCT SAYS CAN’T CONNECT TO SERVER. ONLY JUST BOUGHT THIS TV AND PROVING V FRUSTRATING.

    • Chris Parnell

      I’m getting the same with a Samsung UHD Blu-Ray Player.
      Try to log in and just get ‘Can’t connect to server’ and when you try to enter the Smart TV hub it just hangs

      • Dawn Grieveson

        Still the same message what’s the point in this tv if doesn’t work

  • Ranjan

    Samsung Smart TV UA55KU6000 model.Smart hub not working since morning.Did a reset no change.Change DNS to 8888 no change.It says unable to connect to server.

  • Beverley

    My guide has stopped working.
    Asks if I want to record!!!

    • Donna

      My guide button on remote control not responding.

  • Beverley

    The guide on our Samsung TVs has stopped working in the last few day.
    Asks if I want to record

  • Timoy Mallari

    smart hub is updating please try again later. and waited for 24 hrs nothing happened. I live in Philippines.

  • Alex Khassapov

    Yeah, same here, unable to login to Youtube on my Samsung TV

  • Berin Ozkan

    I have same problem and and says unable connect to server.. youtube app is gone.. and live in the netherlands

    • Joseph Diab

      me too.
      How you figured out how to fix this

  • Ä°lkan Süslü

    I couldn’t connect to wifi with my 2 samsung smart Tv. Smart Hub, YouTube, web browser, they all don’t work and says no internet connection. But the both tvs see my wifi. One is ue40j6370suxtk the otherone is UE55JU7500. (I live in Turkey. )

  • Adam

    HELP
    BBC iPlayer and now YouTube is not working and disappeared, very disappointed with Samsung. Someone please tell me and help me to sort it

  • Angel

    Can’t find one of my main apps.. ss iptv… not even available to reinstall

  • Csaba

    Have YouTube issues as well for over 8 hours already. Malformed request error with UE46F8000

  • Aisha

    Anyone unable to use some apps?? Cant use utube or samsung apps or amazon

    • Angel

      Yeah i am missing ss iptv app. Not even available to reinstall. Blue ray app not available 2

  • Jacki Jam

    Same player, same problem, All4 app has been stuck on loading screen since June 11th and as it’s a ‘recommended app’ there is no option to uninstall or re-install it, and no update available either, All4 is now simply unusable on Samsung – have messaged All4 on Twitter, not sure what else can be done.

  • Lisa

    Anyone else having issues with Samsung smart tv, no Internet connection apparently although everything else in house connect and working? Has gone from disconnected to not even finding hub!

  • Lisa

    Anyone else having issues with smart hub not working in the UK? Could watch Netflix etc yesterday evening, now TV cannot even connect or find my router.

  • Christine Richardson

    Samsung smart TV apps not updating this evening, i found out when red button failed to work. The message is that my tv apps need updating or/and my firmware. So no extra Glastonbury coverage for me. And why is the youtube app not being supported anymore? I saw that message running across the top of the screen the other day.

  • John Lawrence

    RE Samsung Blu-ray Disc Player BD-H6500 All 4 app posted by me (now) 20 hours ago: Problem Solved after contacting Samsung Support team. Seems All 4 app has been updated recently but the update hadn’t got onto my device – maybe because I’d not tried it for the past few weeks. Solution was to reset the device system software – click on Settings (cog), the Support, the Reset (pass code default 0000); my software turned out to be up to date – the reset Smart Hub – again, click on Settings (cog), then on Smart Hub, then on Reset; took a minute or so to complete; then I needed to go into Smart Hub itself to check all apps were there (again, a minute or so for all apps to reappear; finally, I re-tried All 4 which now is fully working and runs much faster than it used to. Hope above helps someone.

  • John Lawrence

    Samsung Blu-ray Disc Player BD-H6500. All 4 app has failed to get past the “…paid for by ..” banner for the past 3 days (problem may have started earlier).

    • John Lawrence

      Update: Spoke to Samsung support. Very helpful. Appears All 4 app recently updated but not on my Disc Player. Solution: 1. In Settings (cog) select Support then Reset system software (pass code 0000) – my system-ware was already up to date. 2. In Settings, select Smart Hub the Reset (pass code 0000 again) – this took about 90 seconds for me. 3. Go into Samsung Apps and select All 4 app – you will need to log in again so have email and password handy. Result: All 4 works and is quicker than before. Hope this helps others.

  • Kevin

    UE49K55000AKXXU auto ip failed – error 105 constantly!!!

  • L

    I’m with Eric here. I have come to hate this Samsung UN40H5203 “Stupid”Hub TV. Amazon & Netflix apps been slowly degrading. Now sitting here trying to relax and watch something- frickin’ frozen in Netflix. Check the Network? Fine- all servers are go. Can no longer update / download “stupid” hub software – Never buy Samsung again. Idiots

  • Eric Schenkel

    I’ve had this Tv for 3 years and it’s had connection issues since day one. Raised holy hell after a 14 months when the network card shit the bed. Enough to have a tech come and replace for free out of warranty. It’s still a piece of shit. Right now I’m pulling less than 1 to 4.34 mpbs every time I test on the tv. Firestick is giving me 17+, Xbox is at 24 and my iPhone is getting 39. It’s all about this bullshit smart hub that never never updates. Sometimes I can’t even sign into my Samsung account. It’s horrible. The picture is fantastic but this smart hub and the OS are bullshit. It’s pissed me off so much that I’ll probably never purchase another Samsung product again as long as I live. Get a fucking LG instead or better yet a regular old tv (of a different manufacturer) and a Roku. Roku is rock solid.

  • Kay

    Smart hub apps not working. Please wait a moment and try again. Working fine last night. Now, apps won’t open. Tried resetting smart hub and tv and that doesn’t fix the problem. Please help!

    • Barry

      Yep had this same problem, given up on the smart tv, now using iPad and Google cast.

  • lolliknows

    The TV wouldn’t even turn on I had to re-Boudet by unplugging it in the back and plugging it back in

  • lolliknows

    My Samsung smart tv won’t even load. Little window in upper right-hand corner of the TV is stuck

  • Trudy Harries

    UA55ES7500 wont connect to internet, really shitty (australia)

  • Emma Goodwin Beard

    Netflix and Amazon video not been working for a week

  • Jeff Christensen

    UN60HU8550 Smart Hub becoming about useless, 90% of time will not load Neflix, 100% will not load Youtube or Internet Browse. “Loading” freezes up unless hard quit app on YouTube via holding Return button for some seconds, occasionally may load Netflix successfully (20%) of time.

    Resetting Hub and or entire tv does not solve issues. Has been working flawlessly since purchase 3-4 years ago, up to this week. Sometimes if it does load, takes 3-6 X as long time as compared to ‘normal’.

    Now, Youtube, etc all do work perfect through my FireTV connected to HDMI 3!

    !!!!!!!!!!!!!

  • Mightykites9

    SmartHub down SmartHub down!

  • Laerke Joergensen

    Samsung hub not working. No apps open. Says no connection to wireless connection. ( wireless connection works on everything else, but smarthub)

  • Richrd Neep

    Same as hathome 4 – Sky box switches TV on via HDMI but black screen – have to switch to another input then back to HDMI 1 to view. Only happened since recent software upgrade so suspect a bug. Nice TV very disappointing software – please fix ASAP Samsung!

  • John Bruner

    Anyone know anything about the YouTube app not working

  • Sugi Malak

    Same in the uk, down in Derby

  • Niels Anderson

    Down again, in Oslo

  • hathome4

    Hi – Hub all seems Ok ….. BUT HDMI connection now not booting on start up, have to manually change to Live TV (Freeview) then back to HDMI 1 to activate that connection. Not what I expect from a £700 + TV. Samsung please sort this. Model UE55KU6400. Why release an update that’s not been fully checked?

  • Kevin Crowe

    Samsung TV connects wireless but for an unknown reason it no longer connects via wired connection. What a pain.

  • Clayton

    My Samsung TV hub has not worked properly for 2 days now. Hub button / first tile screen lets me go into next tile screen apps/games but not the apps I have installed, the apps show updating pop up screen. So I go into next tile screen of apps, some apps work and others don’t. I go into the app store and click on the app I want and press run… finally I have the app running. Talk about doing things the hard way… thanks Samsung.

  • randybennett

    Have not been able to access apps on Smart TV for past two days. All other connected
    devices in the house are working fine. Merry Christmas to me.

  • Sr

    When I hit th hub button on the remote it doesn’t do anything. How fo it get my hub to work?

  • Tom aguirre

    Trying to use smarthub and entire tv freezes, unable to use tv. This problem has occurred several times over the past month however, today it is worst and not corrected by restarting the tv. I just purchased the UN55JU6700 in May and never anticipated this, any known fixes would be much appreciated.

  • Coticeru petrica

    Samsung 49 ku6402, when I press on the smart hub icon nothing happens.

  • Anthony

    Stopped working on the weekend 27th November then started working again now not working again on 28th November. So annoying!

    • Tommy

      Both F8000 tv and F6500 blu ray have been unable to connect to internet for 2 wks now. Have tried literally everything – reseting everything, setting up MAC filters etc etc etc, to no avail. Both connect fine to the wireless router, but no further. Strangely, both can connect fine via wifi hotspot on iphone.
      With ethernet connection, no internet (it says), but weirdly, can surf the internet on the web browser. Thinking it must be some Smart Hub security protocol. But, what is the difference between a standard wifi connection and the hotspot on an iphone? The solution is somewhere within that difference, from what I can see.

  • Chelsea

    Smart hub down all evening 11/21. Haven’t tried yet on 11/22. Worked fine 11/20. This happens all the time with this stupid box because Samsung’s servers are UNRELIABLE!!! Are they down due to Japan’s tsunami yesterday morning? If so, why isn’t there an announcement so we don’t waste an hour rebooting our home network repeatedly trying to connect to Internet??

  • Jeff

    Smart Hub been down ALL-day. Will not connect to internet even after reboots.
    UN46F6300

  • Alan Ng

    Editor note: Looks like there are some problems with Samsung Smart Hub today. Not connecting for anyone else here?

  • JB

    after softeware update 1142 itv hub has stopped working is anyone else having this same problem, Its bad enough we dont have all4 or my5 yet but to now lose itv hub it anything but SMART

  • Darin

    I forgot to include model #My model is ku60″6300 6 series
    Software update 1142

  • Darin

    My smart hub stopped showing my cable channel recommendations and saved channel menu missing today is oct 21, 2016 . I’m hearing others might be experiencing same problem today? . I heard there was a huge global internet hacking problems today ,can that be the cause of my smart hub not showing?.none of my channels except for my apps tiles are showing and guide menu on left. Please if someone can help with answers much appreciated before I try trading tv back tomorrow at Best Buy. I’m a few days past 14 days return but will demand them to return if this a permanent problem.
    Thank you,
    Darin from Venice, ca

  • Miguel

    Received update aug 10, ever since I have not been able to use my smart hub I have completed a trouble shoot aswell as any diagnostics test and a reset with no success, i have put in a service request through the tv hopefully someone calls me with some answers.

  • Luke

    Same here watched Netflix yesterday morning turned off returned afternoon smart hub comes up freezes then turns TV off and then resets and does the same again. Help someone with anymore information

  • Helen

    We have 2 Samsung smart TVs and smart hub is not working properly. Menu comes up when I press button but when I try n press an app it switches the tv off on both devices. I have checked all connections and Internet and everything is fine! I have switched off both TVs at mains and reset the wireless internet but still same problem. Both TVs are on 2820 software which it says is the latest version! Is this a Samsung issue glitch? When or how can this issue be fixed as my kids are driving me mad for their programs

    • Andrew

      I just turned my Samsung Smart TV on and I get the same issue that you have, it freezes when the Smart Hub comes up and than it shuts down my TV, this goes on until ii unplug my network cable from the TV. I tried everything I could do on my part but the same issue is happening. Yesterday night I watched YouTube with no problem, but today I can’t do anything in Smart Hub.

  • Jeff Bitange

    My 40″ Samsung curved smart TV smart hub won’t download terms and conditions privacy policy ….I have tried all possible options with no success …..am in Nairobi Kenya

    • Rafael Langoni

      I’m facing the exact same problem. It gets stuck and leaves no option than turning it off. Have ran a smart hub diagnoses test and at the last step it shows an error message with the numerical code 7117. Haven’t figured it out though. Please let me know if you manage to get through, and I’ll do the same. Cheers from Sao Paolo, Brazil

    • Justin

      @Jeff Bitange did you ever figure out your issue? I just bought the UN55JU6700F and am having the same issue.

  • Pablo

    MI SAMSUNG UN32J5500 ME DA ERRO7117 NO SE CONECTA NI PUEDO INSTALAR SMART HUB

  • Matt Evans

    Model UE40H6400AX not working. Turns off every 10 seconds and no functions work to try and turn off or bring up menu.

  • walter

    i have one un48j6400agxzd and sart hub dont connect , erro 7117 !!! Brazil 20/01/2016 11:24 am

  • Samsung hub down UK North Wales 1st January 2016

  • jeff mcguffey

    I have been having problem using smart hub on my 2013 model Samsing t v. I have contacted Samsung 3 times and although my viewing has improved from constant freezing and dropouts to only freezing or buffering during a 1 to 2 hr period and the picture quality going from full hd to very blurry. I hope this is fixed before Xmas or the stored will be getting a lot of returns.

  • Johnny

    Smart Hub isn’t working on my UE48H6410. I reset my Smart Hub and all of my apps are gone with no way to get them back as yet.

  • Alex

    Today Smart Hub not working here (Netherlands) either. Type: UE40D6530.
    Message: “Network failure, Try again later”.

  • Al

    I’ve had issues so I reset the smart hub. I’ve now lost all apps from the main page other than web browser.

  • Nathan

    Anyone heard from Samsung Support on Twitter, as I want to know if the smart hub server is down in the UK. First time I have tried in a while and it’s not working, restarted my router too. I cannot use my apps on the tv, also my internet is working fine all all other devices and this is with the UN 46ES7500.

    • Kerry

      I was told by support to try performing a soft reset, as this would re-optimize the performance. Still having problems.

  • Jordan

    I wont purchase a a smart tv with a smart hub again, as it doesn’t even work most of the time and I paid over $1400 for this TV.

  • Tobey

    My Samsung smart hub is not working on a 32-inch UE32J5100 model, wondering if the servers are down on Oct 12?

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