Samsung Smart TV Hub down or problems

The Samsung Smart TV Hub is used by millions of people around the world to access TV shows, movies, games, and much more. The software has gone through a few changes with more powerful hardware in the latest TVs, or by software updates, but each revision can still be impacted when the Samsung Smart TV Hub is down and runs into problems.

We have seen the Samsung Smart TV Hub run slow in the past and the online status change when global, or local, servers are not working. Users might also have password issues, a web browser problem, or even find one Samsung Smart TV working but another with loads of glitches. There’s also times when the HDMI ports lose connection and state “no signal”, which could be related to power needing to be switched off for around 10 minutes, or even server issues.

Samsung-Smart-TV-Hub-status

Is the Samsung Smart TV Hub down on Sunday June 25, 2017? If you have problems with your television today, then leave the model and details in regard to the issue below. You will be able to connect with other Samsung Smart TV owners via this page, or see Smart TV Hub status updates from our editors and the Product Reviews community.

  • Christine Richardson

    Samsung smart TV apps not updating this evening, i found out when red button failed to work. The message is that my tv apps need updating or/and my firmware. So no extra Glastonbury coverage for me. And why is the youtube app not being supported anymore? I saw that message running across the top of the screen the other day.

  • lolliknows

    The TV wouldn’t even turn on I had to re-Boudet by unplugging it in the back and plugging it back in

  • lolliknows

    My Samsung smart tv won’t even load. Little window in upper right-hand corner of the TV is stuck

  • Trudy Harries

    UA55ES7500 wont connect to internet, really shitty (australia)

  • Emma Goodwin Beard

    Netflix and Amazon video not been working for a week

  • Jeff Christensen

    UN60HU8550 Smart Hub becoming about useless, 90% of time will not load Neflix, 100% will not load Youtube or Internet Browse. “Loading” freezes up unless hard quit app on YouTube via holding Return button for some seconds, occasionally may load Netflix successfully (20%) of time.

    Resetting Hub and or entire tv does not solve issues. Has been working flawlessly since purchase 3-4 years ago, up to this week. Sometimes if it does load, takes 3-6 X as long time as compared to ‘normal’.

    Now, Youtube, etc all do work perfect through my FireTV connected to HDMI 3!

    !!!!!!!!!!!!!

  • Mightykites9

    SmartHub down SmartHub down!

  • Laerke Joergensen

    Samsung hub not working. No apps open. Says no connection to wireless connection. ( wireless connection works on everything else, but smarthub)

  • John Bruner

    Anyone know anything about the YouTube app not working

  • Sugi Malak

    Same in the uk, down in Derby

  • Niels Anderson

    Down again, in Oslo

  • hathome4

    Hi – Hub all seems Ok ….. BUT HDMI connection now not booting on start up, have to manually change to Live TV (Freeview) then back to HDMI 1 to activate that connection. Not what I expect from a £700 + TV. Samsung please sort this. Model UE55KU6400. Why release an update that’s not been fully checked?

  • Kevin Crowe

    Samsung TV connects wireless but for an unknown reason it no longer connects via wired connection. What a pain.

  • Clayton

    My Samsung TV hub has not worked properly for 2 days now. Hub button / first tile screen lets me go into next tile screen apps/games but not the apps I have installed, the apps show updating pop up screen. So I go into next tile screen of apps, some apps work and others don’t. I go into the app store and click on the app I want and press run… finally I have the app running. Talk about doing things the hard way… thanks Samsung.

  • randybennett

    Have not been able to access apps on Smart TV for past two days. All other connected
    devices in the house are working fine. Merry Christmas to me.

  • Tom aguirre

    Trying to use smarthub and entire tv freezes, unable to use tv. This problem has occurred several times over the past month however, today it is worst and not corrected by restarting the tv. I just purchased the UN55JU6700 in May and never anticipated this, any known fixes would be much appreciated.

  • Coticeru petrica

    Samsung 49 ku6402, when I press on the smart hub icon nothing happens.

  • Anthony

    Stopped working on the weekend 27th November then started working again now not working again on 28th November. So annoying!

    • Tommy

      Both F8000 tv and F6500 blu ray have been unable to connect to internet for 2 wks now. Have tried literally everything – reseting everything, setting up MAC filters etc etc etc, to no avail. Both connect fine to the wireless router, but no further. Strangely, both can connect fine via wifi hotspot on iphone.
      With ethernet connection, no internet (it says), but weirdly, can surf the internet on the web browser. Thinking it must be some Smart Hub security protocol. But, what is the difference between a standard wifi connection and the hotspot on an iphone? The solution is somewhere within that difference, from what I can see.

  • Chelsea

    Smart hub down all evening 11/21. Haven’t tried yet on 11/22. Worked fine 11/20. This happens all the time with this stupid box because Samsung’s servers are UNRELIABLE!!! Are they down due to Japan’s tsunami yesterday morning? If so, why isn’t there an announcement so we don’t waste an hour rebooting our home network repeatedly trying to connect to Internet??

  • Jeff

    Smart Hub been down ALL-day. Will not connect to internet even after reboots.
    UN46F6300

  • Alan Ng

    Editor note: Looks like there are some problems with Samsung Smart Hub today. Not connecting for anyone else here?

  • JB

    after softeware update 1142 itv hub has stopped working is anyone else having this same problem, Its bad enough we dont have all4 or my5 yet but to now lose itv hub it anything but SMART

  • Darin

    I forgot to include model #My model is ku60″6300 6 series
    Software update 1142

  • Darin

    My smart hub stopped showing my cable channel recommendations and saved channel menu missing today is oct 21, 2016 . I’m hearing others might be experiencing same problem today? . I heard there was a huge global internet hacking problems today ,can that be the cause of my smart hub not showing?.none of my channels except for my apps tiles are showing and guide menu on left. Please if someone can help with answers much appreciated before I try trading tv back tomorrow at Best Buy. I’m a few days past 14 days return but will demand them to return if this a permanent problem.
    Thank you,
    Darin from Venice, ca

  • Miguel

    Received update aug 10, ever since I have not been able to use my smart hub I have completed a trouble shoot aswell as any diagnostics test and a reset with no success, i have put in a service request through the tv hopefully someone calls me with some answers.

  • Luke

    Same here watched Netflix yesterday morning turned off returned afternoon smart hub comes up freezes then turns TV off and then resets and does the same again. Help someone with anymore information

  • Helen

    We have 2 Samsung smart TVs and smart hub is not working properly. Menu comes up when I press button but when I try n press an app it switches the tv off on both devices. I have checked all connections and Internet and everything is fine! I have switched off both TVs at mains and reset the wireless internet but still same problem. Both TVs are on 2820 software which it says is the latest version! Is this a Samsung issue glitch? When or how can this issue be fixed as my kids are driving me mad for their programs

    • Andrew

      I just turned my Samsung Smart TV on and I get the same issue that you have, it freezes when the Smart Hub comes up and than it shuts down my TV, this goes on until ii unplug my network cable from the TV. I tried everything I could do on my part but the same issue is happening. Yesterday night I watched YouTube with no problem, but today I can’t do anything in Smart Hub.

  • Jeff Bitange

    My 40″ Samsung curved smart TV smart hub won’t download terms and conditions privacy policy ….I have tried all possible options with no success …..am in Nairobi Kenya

    • Rafael Langoni

      I’m facing the exact same problem. It gets stuck and leaves no option than turning it off. Have ran a smart hub diagnoses test and at the last step it shows an error message with the numerical code 7117. Haven’t figured it out though. Please let me know if you manage to get through, and I’ll do the same. Cheers from Sao Paolo, Brazil

    • Justin

      @Jeff Bitange did you ever figure out your issue? I just bought the UN55JU6700F and am having the same issue.

  • Pablo

    MI SAMSUNG UN32J5500 ME DA ERRO7117 NO SE CONECTA NI PUEDO INSTALAR SMART HUB

  • Matt Evans

    Model UE40H6400AX not working. Turns off every 10 seconds and no functions work to try and turn off or bring up menu.

  • walter

    i have one un48j6400agxzd and sart hub dont connect , erro 7117 !!! Brazil 20/01/2016 11:24 am

  • Samsung hub down UK North Wales 1st January 2016

  • jeff mcguffey

    I have been having problem using smart hub on my 2013 model Samsing t v. I have contacted Samsung 3 times and although my viewing has improved from constant freezing and dropouts to only freezing or buffering during a 1 to 2 hr period and the picture quality going from full hd to very blurry. I hope this is fixed before Xmas or the stored will be getting a lot of returns.

  • Johnny

    Smart Hub isn’t working on my UE48H6410. I reset my Smart Hub and all of my apps are gone with no way to get them back as yet.

  • Alex

    Today Smart Hub not working here (Netherlands) either. Type: UE40D6530.
    Message: “Network failure, Try again later”.

  • Al

    I’ve had issues so I reset the smart hub. I’ve now lost all apps from the main page other than web browser.

  • Nathan

    Anyone heard from Samsung Support on Twitter, as I want to know if the smart hub server is down in the UK. First time I have tried in a while and it’s not working, restarted my router too. I cannot use my apps on the tv, also my internet is working fine all all other devices and this is with the UN 46ES7500.

    • Kerry

      I was told by support to try performing a soft reset, as this would re-optimize the performance. Still having problems.

  • Jordan

    I wont purchase a a smart tv with a smart hub again, as it doesn’t even work most of the time and I paid over $1400 for this TV.

  • Tobey

    My Samsung smart hub is not working on a 32-inch UE32J5100 model, wondering if the servers are down on Oct 12?

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