PlayStation Store not working or maintenance

The PlayStation Store is an essential part of the PS4 ecosystem, with gamers using the store multiple times per week to check what new PS4 game discounts are available and what free demos and other apps are available this week.

That means Sony has a big job to keep the PlayStation Store status healthy at all times. On occasion though, this doesn’t always happen and sometimes you may find the PlayStation Store is not working today for maintenance on Sony’s end.

When that happens, you can use this page to tell us when you have PlayStation Store problems in the USA, UK and other parts of the world to get a quick heads-up.

playstation-store-not-working

Is the PlayStation Store down and not working on Friday June 25, 2021 right now? Give us your status below and keep an eye out for official updates from PR editors when Sony issue official PS Store maintenance or outage notices.

  • Danny jeronimo

    been trying to buy PlayStation now subscription for the past day and still doesn’t let me confirm purchase since after clicking it it processes then goes back to confirm purchase i don’t get charged but it doesn’t let me buy. idk what to do

    • Cricxus

      Exact same thing is happening to me

  • Shelbs

    So I found a solution that worked for me when I was trying to buy games on my vita and it would be stuck in a loop with if keep asking for my password, I’d enter it correctly, and then it’d go back to the login screen again instead of moving forward with adding funds or showing me the breakdown of the price with tax. The solution that worked for me was I went to PlayStation’s website, into my account settings, payment method, and temporarily turned off require password at checkout. I still had to enter my password later on to add funds, but had no issues.

  • Keeps telling me my password is wrong but it accepts it everywhere but purchase confirm

  • Arthur J. Babcock

    I’m trying to buy North for the PS Vita, but it I cannot proceed with the purchase!

    • Shelbs

      Try what I just posted if you’re still having issues!

      • Derek Galatovich

        This did not work for me. Keeps bouncing back to the login screen.

  • thomas

    Error has occurred when going into the store! Can’t get online or buy anything!

  • Natalie Velez-Calez

    PS now is not letting me purchase it? It keeps saying confirm purchase and when I click it, it says processing. But it then goes back to confirm purchase and it hasn’t let me buy it?

  • Mel Monson

    The store on my ps4 doesnt work keeps saying “please wait” and never loads. This has been happening the whole week, today is 18 June 2021. What can I do to fix it?

  • ashe10

    When i try to buy a game on my PSvita I login then i get prompted back to the login screen.

    • Honza Louka

      I have the same problem. Any solution?

      • Shelbs

        I had this issue and posted what worked for me!

  • Andrea Zechmeister

    I have big error Paypal & Credit Card will Playstation have by paying
    I have a new Credit Card Number and my Old one i will chance out now Accept Playstation my new card not
    she say only 3 cards i can using , Paypal window will not go open error
    The only chance to load payments is Playstation card i have today 20 Eur Pay to can have my abo by Playstaion Plus have over Bankaccount today make safe ! Paypal & Credit Card not working by Playstation out now
    Have you any Same Problems please tell me !

  • Matthew Denton Murray

    When I first turn on my ps4 or first connect to the internet the ps store works for a short period and then all of sudden nothing loads and I can’t get back into the store unless I reset my ps4 or reset internet connection. Games play fine online so it seems to be a store issue not I internet issue.

  • Stephanie Cockx

    I cant see any of the games – Its got a great big blue box on the Playstation Store site and it blocks seeing everything. I want to buy some games.

  • Moon_Dew

    I’m just trying to install the Peacock app so I can watch Psych for free, but I can’t even get to the Playstation Store because it won’t load!

  • Icon

    Getting the typical an error has occurred message when trying to purchase or add funds. 6-8-21.

    • Matthewbacca1 X

      Same, I’m tryna get Dying Light Platinum Edition as it’s on sale for €24.99, and whenever I try purchase it, it says Unidentified Error, and When I try add funds it says Error Occurred

  • Vizioo

    When I try to access the store, my TV just keep saying ” please wait”. It’s in a constant loop.

    • Moon_Dew

      I was afraid it might have been a hardware problem, good to know it isn’t.

  • RealRegen

    I’m still having this same issue

  • vusumuzi masuku

    Im having trouble purchasing an EA play sub..been at it for 2 days now

  • Clarence Lucifer

    Everything from store shows not available for purchase

  • Tarique Elshamy

    Guys they’re getting sued hard like stupid hard

  • Tristan Badgett

    the worst part about sonys exclusive games being a money grab is even if you buy their console you cant get any of the games because of their jank website… if youre going to be greedy at least get your sh** together

  • Young Imperium

    My PlayStation store won’t work at all

  • Jeff Perusse

    I try to buy ps plus this morning but it didn’t work it said erreur but when i press the triangle button it sais it didn’t find the erreur so.what im supose to do

  • Pier Advincula

    Trying to add $10 USD into my PS wallet. I keep getting “An error has occurred. Please try again.”.

  • salmaan doaud

    i bought a 10 euro ps4 card and wanted to buy ps plus i keep getting error

  • John J Eckler

    all of u commentors that commented with me ‘ NOW HEAR THIS ‘ WE THINK I KNOW WHY SONY INC IS DOING THIS ‘ IT’S JUST TO PISS US ALL OF CAUSE THEY WANT OUR PS5 CASH-FLOW/MONEY ‘ AND THEIR WHINNY LITTLE BABIES CAUSE US MIDDLE-CLASS GAMERS/FANS ARE STILL AWAITING OURS YET STILL LOL ‘ AND SONY INC’S GETTING VERY PISSED OFF @ US AND IMPATIENT WITH US ‘ LOL that’s why we can believe that lol

    • FetishdECAY

      Was any of that English?

  • John J Eckler

    i have same issue as u ‘ it sounds LIKE SONY INC DON’T STINKING CARE about us fans/gamers that own their precious ps3’s ps4’s and yes ps5’s 🙁 ‘ GET WITH THE PROGRAM SONY INC AND MAKE THINGS RIGHT ASAP N GET THAT FIXED PERMANANTLY

  • John J Eckler

    PLZ HURRY AND FIX THAT ISSUE ASAP PLZ ‘ i have to RENEW MY 1 yr plus ASAP 🙂

  • Simba Mudzvova

    I’m trying to get the horizon zero dawn free game but every time I click on “add to library” it says something went wrong try again later and it’s been like that for days

  • BandD

    Right now, I am trying to add some funds to my account, but whenever I go to add funds, it keeps booting me back to the home menu. Same thing happens when I try to access the store.

  • Jeremiah Jones

    I’m constantly running into errors when I try to install software on my PSP via PS3. I’ve done two step verification, and I get one of three errors:

    80029509
    80029721
    80023017,

    when I try to install a game via USB mode while connected to PSN.

    I was adding DLC, and from one download to the other, it went from working to showing one of those three errors. Even when I try to activate or deactivate the PSP, which shouldn’t be necessary since it’s been activated, I get the third error.

    Tech Support Chat has been closed for a few days now, so I’m in limbo…

  • Kaylee Scobee

    Trying to buy a game from the spring sale and when I press process to confirm the payment it just keeps says ‘something went wrong’ with no explanation as to what.

  • Elissa

    I am trying to purchase PS+ and I get an error code E-8210604A but can’t find anything in support to tell me what that code means. My son’s game won’t let him play it unless we are subscribed to PS+.

  • Bailey Duncan

    Bought 2 games and the transaction history shows I have bought them and the money has left my account but the games don’t show up in my library or can be downloaded from the store as it is asking me to pay for it as normal.

  • Dark veil

    Cannot purchase anything as of today April 15 2021

  • Pewpewkachu

    Plat at Home has completely disappeared on the store on PS4 for me. I can’t find it anywhere.

  • EZRA MEHARI

    I was able to purchase the ps one classics silent hill last night and it wasn’t working for me at first even though my password was right but I tried holding the x button where it said checkout and then tapping the x button repeatedly after i put my password in and it worked! I was able to download and play the game with no problems

  • Tristan Bailey

    I keep getting an error when I try to buy anything on the ps3

    • R.F.H.95

      Same here, I was using paypal, tried deleting the account and syncing again but it won’t let me, saying the password or email is wrong but it isnt. On their website I can’t add payment methods either, if I click it just keeps loading. I bought some PSone titles months ago on my PS3 just fine

  • would them PSN $50 cards work better? I’m using my visa, i get too many error occured messeges?

    • MrOboy

      I used a $30 gift card to try & buy Darkstalkers on ps3, but still got the error. But I’m only trying to buy Darkstalkers. It might work with other games? I don’t know? But for me, it’s still a hard no at the moment.

    • John J Eckler

      don’t use your card those BUMS @ sony inc will STEAL IT on u ‘ happen to my best friend 2 times ‘ he baught a 1 yr subscriptions ‘ and SONY INC CHARGED HIM OVER 8888 BUCKS 🙁 ‘ sadly he’ll never see that money again ‘ so plz don’t get taken like my friends did k ‘ use psn cards it’s a hell of alot safer to use card ‘ just wait for them to fix it without using your credit cards

  • MrOboy

    I’m from New Zealand & I am trying to buy Darkstalkers: Resurrection & I keep getting error, even though I got the money. Also I cant even see the buy button, even though it’s there, but invisible for some dumb reason.

  • Uneven

    Store wont let me download content i bought. I got the confirmation email about the purchase that it went through as normaly does. But the content i bought still shows the prize and no dowload button. When i press to buy it gives me an error code…..store doesnt work

  • Tom Stitzer

    I keep trying to buy a game from my ps3 and it just says an error occured

  • Michael Droste

    Yes, I am have the same problem I can’t even use my debit card to pay for anything.

  • Melty

    i try to access my cart or the search bar and the keyboard comes up in middle of screen very faded.. then i just see the faded keyboard ontop of the featured tab..

  • Adam Jones

    I just brought a game on the playstation store and can’t find the game to download. I looked in the library can’t find it there. It shows up on my transactions purchases so I know it went through. Does anyone know how to fix it please?

  • AmmAR ahemd

    And Internet working normally some time after 1 or 2 hours log in

  • AmmAR ahemd

    I can’t log in to PlayStation network say (nw-31456-9)

  • k1ngmetro__ Jo3

    its not loading up i cant access the store at all

  • Brandon Dixon

    Tried to buy on PSTV was unable to.
    Tried to add funds directly through PSN and currently unable to.

    • Brandon Mims

      Do you know why my pstv ps store is not letting me in?

  • Yuhyuh

    Trying to buy VC on 2k21 and keeps saying something went wrong. PS Store saying won’t load even after resetting router

  • sandro108

    yep, wanted to buy Dark Souls 3 and it’s Season Pass, both on sale, as soon as I press check out asks me to sign in, I click but no effect

  • MartyG314

    Keep getting my credit/debit card has expired and it’s not. I can make a purchase maybe every third day I try now. It’s really annoying.

  • Andrew Burnes

    I can’t claim a single game under the Play at Home initiative.

  • Ronaldo González

    Do you still have the same problem? Because the same thing happened to me and it still hasn’t gotten fixed.

  • Daniel Ince

    I just got my ps4 back after a month without playing. I used my playstation app to purchase a gta online shark card everything is dine and the money was in my online account but now when I try to access the ps4 store it gives me an error message and wont even open the application. Tried signing out and even changing my privacy settings and restarting my console but nothing seems to be working.

  • Danielle Norris

    Yes, undergoing maintenance on ps3

  • Dennis Jørgensen

    Hey I got a problem with the playstation store on ps4 , I tried to buy the turok bundle and the blizzard arcade collection, I went through checkout and all that,then I maybe was a little too fast getting out of the shop or it was because I had a download going, just don’t know, but the games didn’t start downloading and when i went back in to the store I couldn’t download them instead I got the add to cart button and when I pushed on it I got an error message, then I tried the triangle button to see what the error key meant, but the Sony support page didn’t recognize it , then I looked at other things to try find the games, first I looked in the game library, but they wasn’t there and they didn’t even have a game picture with a download arrow , then I saw a new thing in the store, the storefront country setting and it was set too my country Denmark but too English in language and it was I that setting I brought the games and I got the thanks for your purchase email and in top of the store page in that setting there is the playstation store button,the search button and the cart button, I then tried some other settings in that menu like setting my country too Denmark and the language Danish but now I couldn’t by any thing at all in the store and it only says playstation store in the top of the store page then I tried setting both to the uk and English same problem .soo now my problem is that I have payed and gotten an confirmation email on something I haven’t received I have tried restarting my ps4 slim nothing haw worked so , I have a similar problem before ,after I slept on it, it somehow worked the next day , so that it what I will do now, if you have the same problem or if Sony see this please write to me or fix the problem, please help me out I want to play turok and the lost wikings on my TV.

  • Daniel Huggins

    Playstation “We want money, but aren’t willing to put the cost in for better servers so people can buy from our store” You’d think they’d have more brain cells than a brick over there but apparently not

  • Virtualman

    I’ve found a work around to this, go to the Playstation Store on your computer or phone and make your purchases there. Then go to your PS3 and view Your Downloads and you’ll see the purchases you made on your computer show up on the PS3 and from there you can start downloading your new games and DLC to your PS3.

    • Paul Redmond

      Ps3 mate its 2021 not the 90s and anyway that doesn’t work I’ve tried getting the monthly ps plus games but it just says can’t add to cart

    • Megan Gregory

      You can’t access PS3 games from mobile or comp since the end of Oct 2020 dude. Might work for the PS4 though

  • Spencer Reidy

    yup on my ps3 tryi g to purchase alice madness returns and getting error messages guess the ps store is down ffs

    • Megan Gregory

      I just tried to buy the same game and can’t either

  • Mr PuddingBelly

    Same error on 2 different PS3’s for me as well.

  • caradenino289

    Can access store but everything is. Using icon to add to cart

    • Kurt Freitas

      Same, I can access the store, I CAN add to my cart, but get an error if I try to purchase it. Purchased something on my PS4 with no problem. Is the Ps3 store done?

      • Mr PuddingBelly

        Same for me as well – can add items to my cart but it returns “an error occurred” when I actually try to buy something. Same result if you just try to add funds to your “wallet” as well….just says “an error occurred”. Same result on both PS3’s that I have. Gee, thanks for the help Sony.

      • Megan Gregory

        Same here. Just tried to buy a game and it won’t let me

  • Maria

    I can’t access it from PS3 since yesterday, although I didn’t try it on my PS5

  • Mixeg2

    Nothing works. Looks like they have been pwned like CDPR recently. I guess PS is dead.

  • Ron Pencek

    Cant purchase anything

  • Patrick Peyton

    Won’t let me purchase anything

  • Ewa Romanowska

    I can’t top up my wallet with paysafe card

  • Marijan Bakran

    I cant purchase anything..it anoying.

  • Yarmouthy

    PSN won’t let me make any purchases

  • SithofKemet

    So I am trying to find hellblade on my ps5 store. It isn’t there so I hear people who bought it on ps4 can’t even see it in their bought digital games on ps5. So I go the psn store website on my pc and login it shows hellbade for sale. I click on the cart icon it doesn’t load. Sony fix this.

  • Raven Light

    Not opening for 4days now

  • Alexis Norman

    Worked fine yesterday, wont let me purchase anything today.

  • Eric Knight

    PlayStation’s website is a constant problem just adding funds, it just won’t load. Take my money and I can’t even give it to you…ridiculous.

  • Derrik

    It won’t open

  • D34D Westlands

    Same, not loading since December

  • Jim Wright

    wouldnt let me purchase a PS Now subscription…

  • Samiel Salinas

    Yeah I’m definitely getting that too so it’s fair to assume that they haven’t fixed anything

  • Aure Lijus

    Same here they taking money out my bank and i can’t cancel it!

  • screwintuna

    trying to buy some ps3 bundles and it just says “error occurred”
    Hope this gets fixed right quick

  • Bobby Beef

    I’m on my PS3 right now, wanted to purchase some PS1 classics, and it won’t let me. Really hope this gets sorted as it was the main reason I bought the PS3 off a friend!

  • Chris Walker

    I can’t add funds to my wallet.

  • Carlos Gómez Garrido

    I can’t see the prizes or the buy button, yet I managed to add an item to the cart thanks to a post in reddit, but even then, it doesn’t let mt buy it, it says an error ocurred.

  • ckleckner

    old ps app not working on andriod forcing update to new version i dont want the new version i want my wishlist games its crap

  • David Isbert Dreifuss

    same here. what can we do

  • Timmy Disgruntled

    I have been getting “an error has occurred, please try again” message every time I try to add funds to my PS wallet. Tis has been going on for three weeks. I have updated card info and even added another card and nothing works. Now my PS + subscription is not renewing and I can’t add it. I am seriously sick of Sony at this point.

  • Uriah Staton

    I was unable to see the prices or add anything to my cart. I signed out then signed back in and it was fixed

  • Diego Díaz Torres

    I cant add found to my wallet and the store dont accept my ccv code card

  • Every attempt to load the wallet with a CC fails with “An error has occurred. Please try again.”

  • Desiree Bertram

    Can’t load the PlayStation store & we software has the latest update. Why is this happening? And how long until you fix it?

  • Earle Mcdonough

    Ps store wont except my credit card info anymore, guess they dont want my money anymore!

  • scarefacer1901

    Doesnt load the games on the ps store website

    • Kelley Galloway

      Sorry to bother you but my son can’t get on to PlayStation store, its just loading and loading then more loading. Did u sort this? My boy so upset

  • Dirt MIke

    bought two games today and downloads stopped a couple hours ago …. downloaded 3 games a few days ago and no problems… hopefully, this gets fixed soon

  • JB McDonglewarmer

    Store on the website in the UK is working but all prices are blanked out and cannot buy anything, despite being logged in.

  • Paul Miles

    same here cant connect to internet server error codes

  • Jae MthrFckr Vasquez

    Not loading for me at all. Trying to preload black ops cold war and can’t. What if I want renew my plus subscription and this is happening?

  • Peregrin Took

    Cant buy anything from the store suddenly, no information has changed and to make matters even more complicated I can for some reason still add funds to my wallet. No idea what’s going on.

  • L Anderson

    Whenever I try to add funds to my wallet I get “An error has occurred. Please try again.” I even contacted support and they weren’t helpful at all.

  • Amitav

    Yes not opening now in India

  • Scraggler

    Can’t checkmark anything on the site or search for anything and I eventually get the
    “Unable To Find This Page” error. This is only on my PC, it works fine
    on my phone and tablet.

  • Bluelectric

    I can get in but it’s very slow and buggy. Keep getting:
    Unable to Find This Page
    It may be unavailable or the address may be incorrect. Select [Home] to continue browsing the PlayStation™Store.

    I also have to keep refreshing the page for anything to work.

  • Carl Williams

    Right now I’m not able to get in the store. I’ve tried everything. Literally everything.

  • adampoole

    as of this moment i’m unable to load the store on my pc at all.. website doesn’t exist according to my browsers.. every time i try to access it, i get a message saying it can’t be reached

    • Lee Edgey

      still the same for me ” site cannot be reached please check firewall and proxy ” when trying with chrome on pc

  • Chris Cole

    my ps store is not working on my PS4

  • James Hill

    why is ps store not working on my pc

  • James Hill

    site down cant log in on my pc keeps telling me the web addresses may be wrong come on sony /ps5

  • Angelo Tompkins

    Ps store down for about 5 days. Endless loading screen. Can’t buy or download anything.

  • Jim Willingham

    When I have my ps4 pro on for even 5 minutes the ps store won’t load at all or takes forever. What’s up with that

  • Julie Cox

    Voucher I has purchased is not working for playstation plus ps4.

  • This is what was happening to ps3 once ps4 was on the horizon. Hint.. hint

  • Patrick White

    My ps4 now will not play any games whats the story with it ??

  • David Anastasio

    My playstation store will not work. All it says is, “An Error Has Occured.” No other information is given. Only option is to go back. Been this way for a month at least. Help!

  • Nanimator

    Not working for me too, 30th January 2018, In kuwait, it doesn’t load.

  • David Neace

    not working Jan 20, 2018

  • Abdel

    My PS4 says there’s a maintenance and does not want to load. Puerto Rico

  • Tonatiuh Abrego

    PlayStation store not loading on my ps4. Just says Please Wait even though it shows content on home screen.. I’m in Canada

  • DrCooper

    PSN down right now in Italy

  • Kenny Simpson

    The PS store will not open, it says “please wait” with a loading sign and it just doesn’t load, this has never happened before to me, after these recent so called performance updates my PS4 is performing worse with each update, absolute fucking disgrace, if the store doesn’t work in next few days i’m suing Sony for making it a requirement to download these dodgy updates.

    • Nanimator

      Lmao me too.

  • Daniel

    The psn is down for me as of August 6th 2017.

    From California

  • Haris

    Sony is done some good updates recently but they don’t know, play station store not accessible last few months, it is a big jok, this major issue they still not understand and not solved, just inform your it department, we are in UAE last few months it is Un accessible, I am trieng to redeem codes or trieng to access store, no use….

    • Nanimator

      Same, in the Middle East too.

  • Alan Ng

    Anyone having any problems with the PS Store not working properly lately?

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