NEXT Sale problems or site down

The NEXT Sale is extremely popular for UK shoppers with VIP slots being handed out a few days before, offering an early preview of the company’s Summer sale which is one of the biggest in the UK. When the full NEXT sale goes live the servers often go down due to demand with multiple problems, causing server errors like resource cannot be found messages.

It’s best to keep trying to access the NEXT summer sale and as demand slows, then the website should come back up. We will update this page with any comments from officials in regard to the NEXT website going down, or any other shopping problems.

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Are you having any NEXT Sale problems for Thursday September 24, 2020? Tell us what is happening and if the servers are down for you today, or comment on your VIP status. Keep checking this page as you may hear some useful information from other NEXT shoppers who are suffering from the exact same problem as you.

  • CatGee

    My next vipsale won’t let me add items to the basket, I tried again at 3.40am and still the same problem

  • Carol Ideson

    I have been trying all night. Had a slot for 8.00pm, then it didn’t connect, then had a text to say keep trying. I have wasted a full evening trying to get in. Its disgraceful, this is people’s time being wasted. I have now been told I have a slot for 11.50 pm but the link doesn’t work! I hope next are seriously going to recompense for the time I have wasted.

  • judy ward

    Time slot was 6.30, queued fir 45 to tell me it was now 8.30. Eventually got on..and ive got to wait till 10.30
    Not good enough

  • judy ward

    Just had a text from Next saying it bugs are causing issues with time slots

  • Anna M

    Getting fed up with this now, my slot was at 6.30pm, queued for ages at the time, eventually got in to be told slot now 8.30pm. Back at the beginning of the queue again now, most of the items I wanted are gone. Bet they got greedy and let too many people into each slot

    • judy ward

      Same is happening to me

  • Juliette Barlow

    Can see items, can’t add!! Waited an hour in a queue, even though I had a slot for 7!!

  • Dawn Overfield

    my slot was 20.00 and it is now saying 23.30 what use is that to me

  • Laurie Roberts-Downie

    I can see items but cannot add them to the basket

  • John Eames

    My slot was for 7pm. It’s now telling me 2hrs until my slot opens and I’m now in a queue

  • Amanda Davies

    Slot time keeps changing, should have been 6, then showed 7 now showing 7:30!! Queue is finally moving but I think I’ll be in before slot time starts, therefore will only be able to browse (did that yesterday!) I’m in!!! only need to input numbers won’t let me do this until 7:30 – not impressed

  • Wendy Smith

    It would appear I have been given access to preview the sale and my new slot starts in 30 mins! We shall see.

    • judy ward

      Good luck

  • Wendy Smith

    I’m in and can see the sale items – it just won’t let me add anything!

    • Laurie Roberts-Downie

      snap!

  • Anna Kmiecik

    is it? im in the queue, lat 25 min 🙁

  • Lynne Vaughan

    Saying the queue has paused.

  • Lynne Vaughan

    In a queue for the last 20 minutes… queue hasn’t moved.

  • Karen Carr

    I got put in queue, finally got through but won’t let you add items to your basket then crashes

  • Lisa

    Now in a queue

  • Kay Snell

    I had slot at 5pm, Added items to bag, it crashed and lost all items, not being able to add anything since, now in a queue, never had this problem before, not impressed. Why offer so many vip slots if cant cope with volume

  • Wendy Smith

    My slot was at 6pm and now I’ve signed on, I’ve been placed in queue with a third party app – Queue-It. No details, no explanations. Aaargh!!!

    • Nicki Sullivan

      After being bumped by over an hour i’m also in the Queue it system – apparently once you’ve been given permission to enter you only have 10 minutes to sign in or you lose your place – so basically you have to sit in front of the screen. Not sure this is exactly “VIP” treatment!!!!

      • Wendy Smith

        I know!! I can understand some issues, it’s a popular sale. They have clearly over assigned to the time slots thinking people will drop out but obvisouly haven’t!!

  • Laura Oliver

    i had a slot at 5pm… gave up at 5.30 after trying to add items and it not working…. I’m now in a queue…….

  • Anna Kmiecik

    Never before had I such an awful experience with shopping at Next. Was trying to call customer service but they are not open, i guess they are hiding to avoid confrontation with angry customers. I could not even use this slot properly, i lost patience with crappy service. Highly disappointed.

  • Anna Kmiecik

    Hello, i was trying to do my vip slot shopping, its taking forever to download, then i could not add anything to the basket, or delate the item , at the check out it said it cant complete the purchase. finally, after 2h annoying experience i managed to finalise transaction. to my surprise, the total amount to pay is different from Total. I was charged nearly 5 pound extra. Does it mean that me coming to the store to collect costs now more than home delivery? Absolute joke.

  • Karen Carr

    My slot keeps changing the time, was supposed to be 5.30pm. Then said in 3 mins now it’s nor until 6.30pm. I chose a slot to fit around my work, very annoying,

  • Lisa

    My sale slot keeps moving. Had booked 5.30pm then it moved to 5.50pm now it’s moved to 6 30pm. What the heck is going on?

    • Nicki Sullivan

      Same here – what’s the point of having a slot management system if it doesn’t manage the slots! Grrrrrr

      • Nicola Fox

        Same, just checked next site and they are saying that they are having problems with their site at the moment which they are working on

  • Sandie Whitehead

    Slot keeps changing!!! can’t do anything, so annoying!!!!! surely they should be used to this sort of effect now, come on NEXT get a grip

  • jb000

    Had a VIP slot for 5pm. Website crashing all over the place. Eventually managed to get 4 of the items I wanted but with great difficulty. I’ve never had this problem before with the VIp sale website, but they must have known demand was going to be very high.

  • Emily Blackwell

    My sale slot keeps moving! I had booked 17.30, signed in and it said my slot was 17.50. Signed back in at 17.50 and my sale slot is now 18.30 ! So can’t add anything to basket as – I’m assuming – my slot hasn’t started, despite it supposed to be open by now.

    • Lorraine Carroll

      Same thing with me, slot was 17.30 and then changed to 17.50 and its now 18.30…

    • Lisa

      Same, so annoying

  • Helen Mason

    cannot add anything to my basket. Site won’t work at all on my ipad and v slow on laptop but still cannot add any items to my basket!

    • Miss Sally Halliday

      Same here. Its driving me nuts!

      • Lynda Smith

        Same issue for me slot moving times and website not working

      • Anna Kmiecik

        Hi, do you have any idea whats going on this freaking site? Are they gonna blame covid for it too 😉 Shame, i could not add anything to the basket… after an hour i gave up.

  • Sarah Royle

    Very slow today and, was the last time I tried. So gave up.

  • scooby2843

    Unable to access my next Vip sale online been like it for days.

  • Marie

    Can’t check out on next for the last two days now and my order isn’t in the sale it’s the new items

  • Sanna

    Cant check out… all the time error.

  • Kathy Duffield

    Not able to access site to checkout goods in my basket

  • Mary Edwards

    Not been able to access website for a week. whats going on

  • Ben

    Loads of problems with the next website and server when trying to access the summer sale since 8am on 15th July, I thought they would of upgraded their servers in 2017.

  • JackT

    I was so excited to get my next vip slot, then jump on the sale, although I’ve had a basket error with everything disappearing and other issues. I guess I’m not alone.

  • Jessica

    next website is an absolute shambles. why advertise VIP if you can’t even handle when things get busy. I’m out next year. Get it??

    • Anna Kmiecik

      Absolutely. VIP is a joke. wasted too much time.

  • Michelle

    Same problem as others here. Got a VIP slot at 5pm filled up my basket, order disappeared suddenly then when i went to put them in again, all sold out. Not happy at all!!!

  • Dawn

    entire basket disappeared at checkout.. ordered tons of stuff. Complete waste of time next, not shopping next year.

  • Lisa

    having similar problems myself. why on earth do i need to pay two delivery charges on two separate orders bought at the same time. next should combine the charge if its to same address..

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