Level 3 Internet outage today

If you hear about a Level 3 Internet outage today and haven’t heard this company mentioned before, then you might be wondering how problems involving the Level3 network could take down your access to Yahoo Mail, PSN, Xbox Live, Outlook, BT, Twitch, HBO Go, Craigslist, and other networks/services.

Level 3 Communications is based in America and is now operating under the name CenturyLink. It provides Internet service via their Tier 1 network to Internet carriers in Europe, Asia, and North America. This is why we have seen problems with a range of services in the UK, Germany, and United States that all user the Level3 network.

Level3-status

Are you seeing a Level 3 or CenturyLink Internet outage on Tuesday October 22, 2019 and if so, what services are down for you? Leave your own status update below, or see those left by others that reveal major Internet outages due to Level 3 problems. You can access an outage map for this company at the official maps section of their website.

Level-3-statement

  • Shane Namuth

    We are having internet and phone issues in Nevada can’t get online using verizon or art or choice wireless so far spectrum internet is ok but most other are down

  • some body

    what even is this article, these comments are years old

    • Jerry Blair

      this is dated aug 30 2019

  • Larry

    Why is CenturyLink doing this? Is there some political gain demonstrating their power?

    With so many alternate routes and automatic node switching this must have been planned.

  • Kevin McKinley

    Las Vegas. Intermittent service here for several days now. Looking at service disruption mapping seems to be very wide spread. It not your local ISP that’s the problem. Something much bigger

  • Willo Grim

    At my home in Las Vegas, our Cox internet went down at 4am PDT on July 31, 2019. It has not come back… Cox has no answers, so thanks for the help here!

  • gabbi

    centurylink internet has been down since July 18th. it is now July 29th.
    Walkerton, IN 46574 (near south bend).

  • MandyShea

    Work & home internet was out (Comcast). Cell phone was mostly out (Verizon).
    Galveston, Texas

  • Howard Markert

    Everything related to Google is very slow in NE Ohio. Using Ookla SpeedTest I can’t connect to about half the servers offered in my area. Facebook is slow as well, but less problematic than Google.

  • CJ Mullen

    I can’t seem to upload videos to youtube from imovie when it has worked before, could this be the reason?

  • John Hallawell

    google chrome is down

  • John Hallawell

    Explorer is down

    • GatesBay

      Uh…browsers dont go down. Your internet went down and the browser couldnt get a connection.

  • XMationZ

    Discord is down.

  • Eric Carr

    I have long been stuck with CentutyLink as the only provider in my area…
    And as far as internet goes, they SUCK!
    They charge ridiculous rates offering fast service- and on rare occasion, it is fast. Internet goes out randomly, usually weekly, no reasons, no apologies, no discounts, just “reset your router” to keep you busy while they fix their problem.

  • The Don

    My shell energy internet is down been off all last night and still not on today wats happening looks like most uk is off

  • Jimmy

    We have been without internet since 6/8/2019 and everytime I call, they add another 10 hours until fixed time. I don’t even think Centurylink works weekends except for secretaries taking messages. They are saying 6:00 am now. If it is not up by 10:00 I am switching services.

  • Jimmy

    Starting to see normal service where?

  • Marvin Davenport

    this is starting to suck BIG TIME

  • Bob Powell

    I live in upstate NY and can’t access Youtube on Chrome. I uninstalled it and reinstalled. No matter what site, besides youtube, it never connects. I do have internet with Firefox though.

  • Nhnance

    I have been having extreme slowness and freezing intermittently on direct TV the last two days in epsom, NH

  • KRawlings

    Dead in Houston for almost everything on most networks. Cant even reach Google 90% of the time.

  • Ioke1

    My AT&T phone hasn’t worked for a couple of days now . I heard of a “coronal mass ejection” that is in effect right now which could very well be causing this outage. Just saying

  • TexaninChina

    My Internet via wifi has been getting progressively slower for the past week or so. Today is March 22, 2019 and it’s down to a crawl. Some video load but stop playing. Loading any page is incredibly slow. What is going on?! And we do use CenturyLink. My husband isn’t on wifi and he’s not having problems to the degree I am, but I’ve asked friends who are also having similar issues as I am. Frustrated in Albuquerque formerly a Texan in China

  • Melinda Morningstar

    Today and yesterday no clear connection on any communication apps for me and i have the fastest wifi comcast offers. sprint, forget it nothing is connecting

  • Atlantic Handcrafts

    I keep hearing about “My Internet”.. this is a global issue with over 70% of cable based internet reported to be down across North America alone.

  • Linda Puterbaugh Coyle

    no internet march 7 2019

  • …weebly available again – 7/Mar

  • Theresa Jennings

    Paying my bills (find out what my payment is) – everyone is down. The front-facing part, not down, but to get to my account info, down.

  • Stillontheroad

    I live in Kansas and my internet worked in the morning and then in the afternoon of 9 Jan things went haywire. I can run a Speed Test on some items and others it does not work at all. I have been pulling my hair out all afternoon trying to figure it out. Even when the speed test shows 40 Mbps DL pages will not load, or load slowly. Some sites come up fast but then trying to watch Amazon it buffers. In the morning all was fine.

  • Lisbeth

    Spectrum has been down for a very long time. New York, NY.

  • Century Link internet speed since early afternoon on January 6th, 2019 is running at 0.4 to 0.7 MB with occasional short outages. We are paying for 40 MB service. We live in Broomfield, CO. Current time is 4:10 AM January 7th, 2019. This has been happening on and off for 6 months now. We have tried 3 different modems and nothing works for very long.

    • Rock

      Centurylink has had fiber running in front of my property for 30 years. Yet they won’t let us access it and I can only sign up for 10 MBs.
      I’d say these things happen but you wont get them to change unless evryone on their service complains and asks them to modernize. I am on xfinity but their level 3 affects everyone. Complain to your provider complain to centurylink to get them to spend money on their infrastructure and endpoint connections.

  • Hudson down Google Facebook and iPhoto unusable

  • Jimosaurus

    We cannot access our email or website. We are in Eugene OR, using ComCast. We can connect from Verizon smartphones but not our desktops. We are told this is beasue of the level 3 problem. Has been down since the 13th.

  • Anne Nonimus

    My 100Mgbp service is now running at 5 to 15 Mgbp.

    • Anne Nonimus

      Oops. Northern Ohio

  • BlondeArsenal

    No internet for my PC in. Cape Coral Fl. Nov.26

  • Richard

    I have ACN landline service that is down but it is not through the Internet but fiberoptic line? We are in Oakland Oregon.

  • Jane

    century link is SLOW nov 9 2018; won’t load; and pages go blank white. century link is a MONOPLY – aren’t they ILLEGAL? phoenix

    • Rock

      No they are a protected phone carrier.

  • Prescott Small

    We are seeing slowness and time outs with level 3 from both Houston and Austin.

  • freewheelinfranklin543

    own in Portland and the Columbia gorge since last night 10-20-18. Sucks.

  • disqus_0I5gNV0y9L

    High latency since yesterday, WinMTR shows the problem to be a Level 3 node in Newark.

  • Itsjustme39

    Near Nashville.TN and have TDS and internet and cable have been out since 10/16/18. They claim a cable is cut, another tech says all Nodes are down. They may of been hacked for all I know, because it is more widespread than they claim. They have no idea when it may be fixed.

  • Lorenzo DeTampa

    In Tampa here; several different usual websites I visit in the early morning were unavailable earlier today. I tried all platforms to check things out. -even my Roku couldn’t access much. I finally called my ISP and their recording did state there was some major issue affecting the internet. All seems to be resolved now.

  • Joe Ejo

    Fort Myers – Punta Gorda FL – partial internet (says connected to internet but most websites cannot be reached).

  • William Lockridge

    I use CenturyLink in North Benton Ohio. I had Armstrong before but they just couldn’t seem to field a team. After the 39th service call ( yes you read that right 39th service call) I finally kicked them the hell out of here. I was paying for 200 MB service and getting 7. I went to CenturyLink DSL and the most I could get was 60MB and it was the best and most solid service I ever had here. That was until today at 10 a.m. It is now 5:51 p.m. and we are still without internet service. I spent hours on my cell phone trying to find the contact number to report the outage but to no avail until I finally contacted some nice lady in the Philippines. It sure would be refreshing if they would just be honest and notify the local news that there is a problem so you wouldn’t have to burn up all your mobile data calling numbers that no one answers or speaking to people that don’t or care about what your problem is. It would appear that honesty is a rare commodity these days. I wouldn’t have been especially angry I understand that things break after all they’re just machines. the thing that makes me angry is they try to hide it from you and treat you like you’re stupid. and it’s just not a CenturyLink problem they all do it. Maybe if we all stopped paying the bill it might get their attention.

  • Bradley Adams

    Dam cant connect with my friends.

  • Walter Yin

    I cant connect the internet, i still can play games, but only the websites are not connect. (Im malaysian by the way)

  • ChiAnna

    Why isn’t this on the news? Like half the US was without internet law last nite, and I can barely find it by digging. Funny how No One is talking about it.

    • Itsjustme39

      I think they all were hacked and don’t want to admit it. Ours is still out with TDS and they claim it is a cable cut, but that is not true. Another rep said nationwide and will resolve once they can find what caused it.

  • D.E. Schiele

    is there a current issue going on right now…we have lost BGP on one of our Tier I links between Toledo and Cleveland. We are also unable to contact the support center line.

  • CJEsag

    I have internet. I can receive calls. But some outgoing calls get “all circuits are busy now” message. I’ve been getting it all day.

  • Jamie Longstreet

    Does anyone have a listing of major (level 3) outages – for example when the SQL Slammer worm hit the email servers in 2003 – January 24 2003. I was hoping to do a data science project based on past level 3 internet outages. There was also a Nachi worm that year.

  • Maria Acosta

    I posted earlier today on another page about this outage. I just found this page. I get only internet services through Spectrum. I’m in zip code 93543 (outside of Palmdale,CA and just north of Pasadena). Our internet here went out around 5 am last night. It came back around 4:30 pm, a few hours ago. We had no service between those hours. I called on two people that live near me, in different towns. They both told me their internet didn’t go out at all, no problems. They have the same Spectrum service, only internet, no cable or home phone services. It’s weird how our internet went out but not theirs. I did hear that others in surrounding towns lost their internet too (not the same towns these friends of mine live in), along with some people in the Pasadena area.

  • TheeLynnChase

    Internet going in and outon iPad, Mac laptop, tv using Direct TV, and my Galaxy 8 phone! Getting connection lost on and off. Tv has turned on and off and back on 5 times in the last hour. In Las Vegas.

  • Beans

    Green Bay, WI – We lost our Spectrum internet/cable/landline services starting on 4/11/18 and it returned early on 4/12/18. Very inconvenient for college student with online classes and homework/tests that can only be submitted through Blackboard online.

    Spectrum said everyone’s service was dropped. Further research indicated the outage was on a national scale. Service may be back, bit it is super slow.

  • Jeff Gorski

    Chicago IL Suburbs, tracert is erratic at best, over 10 timeouts or 700+ms response times after jump 9, with no identifiers on those jumps. My trace goes from my box, to the city’s location, to the il backbone, and then gets dumped on at 200:4860:0:1::1f32, and never becomes stable after that jump (jump 9). All internet services are basically rendered crippled. While I can periodically access things, I’m lucky if the stability lasts more than 2 consecutive seconds. This has been for half the day now.

    • Chris

      sounds like they are not telling us something, say, installing hardware on the network to help control, throttle, and prioritize the fast lanes they are going to push out next year. This entire thing is BS a coup by big companies is to change the net before the FCC ruling is in full effect. They did this on both “Days of Action”, both times the vote for net neutrality came up, they said it was this event here, and too many people on the network, which was found later to be complete BS, and in fact FCC helped the ISP’s bring the entire network down, while they then spammed the websites, Facebook pages,m etc with BOT posts supporting Net’s repeal. Pie got caught for that recently. But who knows at this point. They are doing massive fishy things in collusion with Microsoft & Apple to help throttle the net as well. This also includes every day at 12am/pm, 3am/pm, 6am/pm, 9am/pm right on the dot or very close to, the net automatically drops EVERYONE and then may or may not resume. It then may only give you like 5 mins tops of stable internet, then down it goes again, same thing daily. Thats a digital algorithm working within the hardware or software, or both. The more of this you got, the more control you got to throttle im sure. The network is also over 100 years old, same old outdated copper wires, and most towns never upgrade them until they are literally about to collapse. That system was not meant for this, and back then when people didn’t create companies to simply rip people off, they sort of cared a bit more then so things like “artificially and on purpose, throttling of the internet and other services” was not even a thought so the network won’t be able to handle it without some upgrades. doesn’t surprise me its collapsing under the twisted 180 that comcrap is today.

  • gfjmcginnis

    Is this what is behind the outage at Sling TV since yesterday morning?

  • Terran B

    Internet’s been out all day at least 8 hours now in Columbus near Dublin Ohio 43235. This has happened to our entire building like 5 times in two weeks. Getting VERY old!

  • Ken May

    aol mail is down from both the desktop software and internet email site. Called the help desk and they had no idea. DownDetector is getting over 300 entries every 15 minutes from all over the country. Apparently it is a countrywide outage…..again!!

  • Ashley Snyder

    Nextlink internet is down as well as our Spectrum VOIP.

  • Wen of SF

    Internet, cable & phone all down as of 2am PST. We are in Oakland, Ca & use Comcast Xfinity- who I loathe!

  • REMant

    Been going on for two weeks

  • jmuhj

    Still unable to access AOL email accounts. Nothing else wrong so far.

  • jmuhj

    Can’t access any AOL email accounts, Google Chrome browser is weird (reset that) and my Yahoo email started scrolling as I was composing an email; Yahoo also put an email from someone I communicate with daily in my spam box.

  • Gloria Wagner

    Verizon and US Cellular are out in southeast Tennessee today, Jan 11, 2018. It is interesting to watch people’s behaviors when they are not able to use their devices for more than a Rolodex, calculator, or clock.

  • Kathy A Longino

    Our internet providers make the US look like a 3rd World Country. SAD.

    • Dolmance

      Most 3rd World Countries have faster Internet than the US. All of Europe, most of Latin American (including Mexico) and Asia are faster and more reliable. We have the slowest and most unreliable Internet of the developed world, and the Republicans have made it so cities cannot compete by law.

      Now that Trump has repealed Net Neutrality, it’s only going to get worse.

      • Chris

        Actually it was the Dems man, not the Rebs. but in reality, both parties wanted this too so blame Obama as much as Trump. Money buys ALL.

  • JHolmes

    Internet very slow… using Verizon wireless broadband

  • Courtney Shay

    No service whatsoever with my Verizon phone. Been like that for the past 5 hours. Lebanon Ohio.

  • Karen

    Issues with Sucuri WP Security Plugin in Europe. WP Website will be blocked by Firewall.

  • Here in the Philippines Google and facebook were working (I saw this page in my google search for internet issues, but could not open it until today) but pretty much everything else was down. Couldn’t reach any application or services of Office 365 and Azure, many sites were unreachable, some could get to their own pages, but services simply froze …

  • Josh Roza

    So glad 2 super large telcos just merged into 1. Way to go commerce department.

    • NgTurbo

      Not a fan of the new CenturyLink merge then Josh?

      • Josh Roza

        I work with level 3 and CenturyLink and have for years, in fact was on a conference call today with several folks. I think all of the telcos leveling up has resulted in less stability and higher costs. The problem is that it is such a capital and regulation heavy segment that competition isn’t likely to happen from upstarts.

        I could bore you with details, but I won’t. I also wasn’t a fan of the TW acquisition by LVLT and I opposed the acquisition of TimeWarner by Comcast (funny enough, TW and TimeWarner were broken up to stop a conglomerate that would control too much of the internet…) meanwhile LvLt has trouble today and over 1/3 of the entire internet stops working. The commerce department over the past 25 or so years has become a simple rubber stamp, rather than a checks and balances, which was its function after the Teapot Dome scandal. oh well.

  • NgTurbo

    Level 3 or CenturyLink have now said that the November 6, 2017 outage was due to a ‘configuration’ issue on Twitter. According to the company, all should be restored now but is Comcast still down for you?

  • Daniel.F

    comcast still down for me.. so unreliable.

  • NgTurbo

    It has been a bad day for Level 3 customers today. Service disrupted for hours, bringing down access to Comcast amongst others. Anyone else still having problems right now?

  • Nicholas Souris

    L3 is having major issues today.

  • Steamdude

    Thanks for pointing that out! Still doesn’t explain why we’re getting spotty service, but at least I know this one is the proverbial “red herring”.

  • thisisfutile

    Genius! This article was written 2+ years ago and the only way I know that is to scroll through all the comments. They don’t date their “article” (yes, the quotes are on purpose, I’m using that term loosely) and they make it sound like it’s here and now. What a great way to get your website to stay at the top of search chains and “relevant” (again, I know I used quotes). There’s even a blurb in the middle that uses TODAY’S DATE, making it almost sound like this is happening TODAY. Shame on you P-R.net … shame.

  • ✪ Shamz ✪

    Everything is so friggin slow now.

  • Gen

    Well discord and battle.net and Snapchat are down

  • Jorge Luis de la Borbolla

    Can’t reach USA network from Frankfurt

  • Dermingle

    That links is to a PDF map, not a live coverage/outage map.

  • Steve Rothkopf

    Site still down. Who are these Level3 people anyway? Their license should be revoked.

  • Steve Rothkopf

    One of our sites has been unreachable all day. This all goes to prove that the internet isn’t the robust, self-healing miracle it’s supposed to be — one bit of it falls over, and a major chunk of is suddenly out of business. Level 3 should wind itself it and go home.

  • Leon Schlossberg

    A serious problem with Internet timeouts in the Spectrum service areas at Fayetteville, NC appeared to have been fixed during late afternoon on Saturday, August 19, but today (August 20) between 2 – 3 p.m., the Internet service went into meltdown again and most sites we try to access are timing out. This is the worst Internet slowdown I’ve seen in the past five years. Funny that the news media is ignoring this.

  • Roger Faucher

    Perhaps this can explain why Level 3 is showing up more often in the press due to outages: “On October 31, 2016, CenturyLink announced its intent to acquire Level 3 in a deal valued at around $25 billion.”

  • Danyal

    services are also down in pakistan ..

  • Danyal

    it happen in pakistan also services are down all day…

  • Mary Louise

    Constant problems with midcontinent in midwest us. Comcast as well.

  • Kerrie

    Irish three network out 1-2am this morning

  • James Mendham

    tell me about it. Though – as I’m in Canada – it’s good to know we’re not at all attached to this infrastructure, though i”m curious why my data-center provider is claiming it’s ‘their jupiter switches’ when it simply isn’t.

    You know, as an IT professional it is always odd when other IT professionals quote the marketing status quo rather than simply saying, ‘yeah. we’re on xyz backbone and they screwed up, and this is what the deal is’ instead of making up some kind of excuse.

  • Meg Miller

    Internet down in kansas not sure about other services.

  • passphrase.Life has been down for hours…

  • Lucas McCain

    This sucks. I haven’t been able to access my company website OR backend for over 4 hours.

    Is Level 3 doing anything to fix this? I had never even heard of this company until today. UGH!!!

  • Jean Noel Hardy

    Total slowdown for Hovermail in São Paulo, Brazil

  • Tom Psillas

    Many websites I use are down, including Fiverr.com. So far, it seems mainly people on the East Coast cannot get to many sites. Today, Monday, June 12, 2017, it has been lie this since 11 AM
    when I first noticed this.

  • gina graves

    No cell or wi-fi thru AT&T since 12:00 am 6/5 Northern Ca zip 95628

  • Mary

    Service Down since two days ago for Los Angeles.

  • Thomas.R

    service down again in Washington. Do they know what is going on?

  • John McElroy

    Not working at all in Washington State. Have to use Gaming Browser to trick the system.
    Mean while, everyone has a mean nasty worm destroying Hard Drives. Gonna get expensive.

  • Craig List

    What a bunch of incompetent untrained monkeys. Whenever there is a larger internet problem, you can bet that these “experts” are involved. Pathetic.

  • Katki Eso

    Ontario Canada is under a huge internet outage – they were blaming a power outage at the Cogeco headquarters – but can’t be that – Cogeco, Bell, Rogers ALL AFFECTED

  • Julian Floyd

    No Level3 internet in Northamptonshire UK. Reported but no feedback. Any idea of fault and time to restore service?

  • Longbowgun

    If you scroll to the bottom of this page you’ll note the first post was from 2 years ago.

  • Karen

    Cannot access email, stock websites or anything else. FIX THIS

  • lesley

    pinged therapywest.org, tmobile.com and get nothing.

  • donna

    Went to go look up a recipe and got a big orange screen with a screaming alert to call this number 844-543-2234. I called the number and gave them access to my computer then they go in and at the end tell me it is going to cost $299-599.00. Be aware!!!!

  • Minhas Rasel

    I can’t sign in psn.

  • Abdou Dragnir

    i have been banned on psn for no reason is it a glich

  • Bryan

    internet down again in Chicago

  • Teri Hanson

    Internet issues in Washington still aswell

  • Justin

    Internet sporadic at best in North Louisiana….

  • Don Domo

    no internet to any of my North Carolina Data Centers. Its the Russians lol.

  • Alan

    my internet is not down but i cant log into eso and heard that this was the reason

  • John Pirrone

    I am in Maui Hawaii. I am having problems today also. I cannot open all pages completely and cannot do my work!

  • Jay Sims

    Our internet has been down in Galveston Texas since noon on 3-2-17.

  • Kim L Hart

    Our phones are down because Level 3 handles the IVR system. Alot of our branches throughout the United States cannot receive calls.

  • Wilhelmina Guest

    My hosting company has notified me the reason why my website will not load or only partially loads is because of a level 3 communications error. GRRRrrrr.

  • usocrazzy

    If you have no internet, how are you posting messages here?

    • Jeanne

      Phone

  • Kevin Hall

    no internet in Austin, been like this for over an hour now any help??

  • Will

    internet outage in memphis

  • Brian Rayle

    For nearly two weeks I have been unable to upload to my site at web.com and a tracert always shows a snag at 4.15.156.29, level 3 in Miami. This has shut down my business, no income. Web.com has been on it for the whole time, has escalated it twice, but only gives “still currently under investigation”. What should I do?

  • Rodney

    Ping times horrible and non responding between level 3 ae7.edge2.LosAngles.Level3.net and 4.14.98.38. Sure wish Level 3 would fix their problems so our site doesn’t seam like it’s on dial up speed for most of our clients.

  • COREY

    I can’t reach a specific site due to a Level3 router in Kansas.

  • James Tucker

    voice calls outbound seem to be down here in Atlanta.

  • DiamondB

    internet problems again today, in Arizona

  • Sam Ryan

    well no online game for me in Australia and Abc 24 saying they are having internet issue started at 1.19am 27/1/2017.

  • Patty Wild Kelly

    Many of our services in upstate new York are not working. Facebook, games etc ??? Just google what’s happening and came across this message ?

  • WhiteLighting!

    Level3 always having some type of issue. Yesterday (1/23/17) dropped packets then early this morning voice calls not completing.

  • NgTurbo

    Some Level 3 customers experiencing problems today. We are trying to find out how serious this is, so let us know if service is affected in your area.

  • Geri Robel

    Trouble with internet today, unable to use Skype earlier this morning. Yahoo mail was down for a while and is still very slow. Most websites are very slow and many will not load at all. Boise Idaho and surrounding area seem affected. Others in the coffee shop tell me their WiFi is very slow also. Hope this get fixed soon.

  • William Pickering

    This may very well explain why my DSL connection was down from Monday night up to sometime this morning. Also may explain why my wifes and my AT&T powered phones was on EDGE, and the kids T-Mobile powered phones had no service. Seems funny they all died the same time . . .

  • Diego

    I was trying to play my Xbox but I can’t and this article helped me cause I was about to pay the bill twice

  • Alan Ng

    Editor note: New Level 3 outage on November 2 just hit. Both Internet and voice services are down. Anyone else having same problems today?

    • Ed

      Yep, Internet went down for 5 to 10 minutes in Atlanta, the phones stayed up however.

  • Alan Ng

    Fresh Level 3 internet outage for some customers today, October 21. Anyone else confirm that service is down?

    • I can confirm that Bigcommerce.com is affected by this lev 3 outage and I am in the state of Florida.

      • Brad

        Same with us (florida) bigcommerce and pp down.

      • I’m also with Big Commerce and haven’t been able to able access my website front or back end all day. It’s still not working and BC support staff are no help at all. Who’s responsible for fixing it? Or able to fix it?

  • Alan Ng

    Level 3 problems confirmed on October 11 as well, not going too well right now is it?

  • B

    Kansas City – our area seems to be fixed – no word from Level 3 but outbound calls are now working.

    • MB

      Has anyone received an update as to why there was an outage this morning with Level 3? I haven’t received an update from our Account Manager…

  • Lisa

    Here in Memphis TN we are unable to make outbound calls.

  • C

    Level 3 Communications

    This is to confirm that an update has been recorded on Level 3 ticket ********.

    10/04/2016 15:39:04 GMT – The Voice NOC has reported that an unknown issues is affecting voice services in Multiple Markets in the United States. The Voice NOC is investigating at this time. Please be advised that updates for this event will be relayed at a minimum of hourly unless otherwise noted. The information conveyed hereafter is associated to live troubleshooting effort and as the discovery process evolves through to service resolution, ticket closure, or post incident review, details may evolve.

    Next update by: 2016-10-04 16:40 GMT

  • Len

    Same here in San Antonio, cannot make outgoing calls. Does anyone know what Level 3’s Business Continuity Plan is and its RTO to its customers?

    • That’s a bummer for Level 3 customers! Grande Communications proudly serves the following communities: Austin, San Antonio, Dallas, San Marcos, Waco, Greater Temple, Corpus Christi, Midland and Odessa. Grande owns and operates an extensive network with over 5,000 miles of fiber in Texas. I can help your business make a switch 🙂 kristen.untch@mygrande.com

      • Zach B

        I don’t think you understand the effect Level3 has on your employer. I would be amazed if your employer didn’t tunnel across Level3 somewhere in Texas. Also, it will do no good to switch to your employer for Voice-over-IP services unless you are providing their internet other wise their traffic will probably traverse a Level3 node to get to you. It would also only be a benefit if you provided their internet if you were actually a facilities based CLEC in that area or an ILEC. Otherwise those lines are maintained by someone else and they most likely use Level3. But let’s say that’s all true. What happens when they call someone that isn’t on your service in Texas or anywhere else? You may not know this but if your employer doesn’t have interconnect agreement with with every carrier then more than likely that call will be carried by Level3. Also, most interconnects for other providers are provided via Level3. The point is that you are trying to be an opportunistic sleeze and capitalize on someone’s misfortune. This is not the time or the place and you clearly don’t understand the global communications grid well enough to open your mouth. I don’t work for Level3 and I don’t particularly have any love for them. But I despise people whole push services and products by misrepresenting them and being dishonest about the capabilities.

        • Randy L

          Zach,

          Just read your reply and could agree more! My sentiments exactly

      • Randy L

        While I admire your drive in pursuing new customers, it is very risky highlighting a network outage on a competitor. I’m being generous by putting Grande/Level 3 on “level playing fields” (no pun int need). An outage can/will his any network at any time. Level 3s outage a few days ago can be Grande’s outage tomorrow. I’ve had Grande service personally and experienced many “service glitches” that impacted my phone service.

        Proceed with caution!

        Regards, a 26+ year telecommunications Vet

        Ps – no I do not work for Level 3

  • Todd

    Tampa area–unable to receive inbound calls reported approx 10:30a ET. Outbound appears okay.

    • Danny Morse

      Same issue here in NYC and WDC… cannot receive external calls.

  • B

    Kansas City area – we cannot make outbound calls. When calling Level 3 support line number from another phone, we get a fast busy signal. Inbound calls are working as well as Internet service

    • Ray Choi

      same issue in Dallas, TX

    • C

      Level 3 Communications

      This is to confirm that an update has been recorded on Level 3 ticket *******.

      *** CASCADED EXTERNAL NOTES 04-Oct-2016 15:00:55 GMT From CASE: ******* – Event The Voice NOC has reported that an unknown issues is affecting voice services in the South Eastern United States. The Voice NOC is investigating at this time. Please be advised that updates for this event will be relayed at a minimum of hourly unless otherwise noted. The information conveyed hereafter is associated to live troubleshooting effort and as the discovery process evolves through to service resolution, ticket closure, or post incident review, details may evolve.

      Next update by: 2016-10-04 15:55 GMT

    • MJ Wideman

      Problems here in Albuquerque. Can make an outbound call to a landline but not to a cell phone. Call receive inbound calls. All level 3 phone numbers are not accessible. Have emailed our account rep but who knows if he received it.

    • emmanuel

      Same problem in Miami-Dade.. no outbound calls and Cust. Service line goes straight to busy signal..

    • Luis Rosales

      Los Angeles having the same issue.

  • Richard

    Dallas: cannot make outbound calls. Can’t call L3 support number, or direct numbers to NOC contacts in Denver or upper management contacts in Denver and Tulsa. Getting “all circuits are busy”. My contact on the inside just emailed me this.

    “This is the statement we received from our NOC:

    The Voice NOC has reported that an unknown issues is affecting voice services in the South Eastern United States. The Voice NOC is investigating at this time. Please be advised that updates for this event will be relayed at a minimum of hourly unless otherwise noted. The information conveyed hereafter is associated to live troubleshooting effort and as the discovery process evolves through to service resolution, ticket closure, or post incident review, details may evolve.”

  • Julie

    We are having inbound issues and outbound when only calling Level 3 numbers. Started Oct. 4, 2016 at 8:30am CST.

    • Julie

      From our Account Director,
      “Just wanted to let you know that I received your email and that we are aware of the outage and are addressing. This is affecting several customers so we are all hands on deck to fix.

      Stay tuned,”
      Illinois region

  • Chris

    Level3 disrupting communications here in San Diego.

  • Outage in Colorado Springs/Fountain Unable to make outbound calls.

  • Erik

    Commerce City, Erie, and Greeley CO. We cannot make outbound calls. We cannot call the L# support line. Inbound is working. Internet service is working. We only have T1s though.

  • Jeremy

    Having Major Level 3 Telecom issues right now.

  • ivo

    We are experience major L3 outage

  • Alan Ng

    Another Level 3 outage has just hit today, October 4. Ongoing for past hour so far..anyone else?

  • David Heard

    we are having issues at out SunGard DC routes which were workng until today have stopped
    213.212.116.10/31 giving unpredictable routing and causing outages for several clientys including EE and BT

  • Ben

    From Midwest USA. All of my services have been working, but several days in a row I would periodically get some really messed up routes that made my latency go from 15-30ms to 50-90ms. Bandwidth and ping seemed to be stable.

    In several occasions I was getting send to European CDNs, making certain web services load slowly.

    Level 3 has gone from normal to messed up routing several times over the past several days. Again, no outages on my end.

  • Alan Ng

    Level 3 outage ongoing, August 24. No statement from Level 3 yet.. anyone without service?

    • Kate Maxwell

      What is it going on? I can’t play GTA now

  • Billyun Klukkz

    Internet is at an all time slow. It’s there but barely it’s affecting ting all entertainment and shopping as well as all credit card machines in my area making commerce very tough. I guess cash has a purpose again.

  • Alan Ng

    Problems with Level 3 internet today, June 30. Outage ongoing for over an hour so far.

  • Wc

    Starbucks for google with AT&T, FedEx with AT&T are slow since from May 1, 2016, Friday’s is complemented shutdown forever plus the Riverside Country Library cable lines is too slow today.
    I find that lacked of reports of problems or no news in location area. WHY? Because of FCC’s code of silent is cause by ISIS?

    • 7 br01-jfk01.Twitch.tv [206.130.10.68] Reports: Destination net unreachable.
      Trace complete.

  • MLE

    Four offices within the state of Alabama, all on Level3 and all without outbound voice service right now. But our data is also with Level3 and working fine in all locations.

  • Atif Raza

    is there any outage on ae-4-90.ear2.SanJose1.Level3.net. i am getting packet drops 95.0% on mtr?

  • Julian Floyd

    I have had no internet service from Level 3 since about midnight, prior to that it was off from 11:00 to 20:00 yesterday and prior to that another 12 hour outage.
    This is in Northamptonshire UK. I need URGENT help and a return of a service – our company currently has NO communications as everything is routed via this Level 3 connection.

  • mtr -i 0.02 -c 1000 -s 200 –report northstar001.dyndns.biz
    HOST: usloft3521 Loss% Snt Last Avg Best Wrst StDev
    1.|– static-ip-69-64-57-129.in 0.0% 1000 0.1 3.2 0.1 33.2 4.1
    2.|– 38.88.130.1 0.1% 1000 0.8 0.6 0.6 2.7 0.1
    3.|– 154.24.20.193 0.0% 1000 0.8 0.6 0.6 2.4 0.2
    4.|– be2349.ccr41.ord01.atlas. 0.0% 1000 7.6 7.5 7.4 9.1 0.2
    5.|– be2216.ccr41.ord03.atlas. 0.0% 1000 7.9 7.8 7.7 13.1 0.4
    6.|– level3.ord03.atlas.cogent 97.7% 1000 16473 16602 16473 16721 65.8
    7.|– ae-8-3603.ebr4.Chicago2.L 96.2% 1000 7.8 7.8 7.8 7.9 0.0
    8.|– ae-6-6.ebr2.Washington12. 97.9% 1000 25.4 25.4 25.3 25.6 0.1
    9.|– 4.69.133.197 97.6% 1000 25.2 25.2 25.2 25.4 0.0
    10.|– ae-43-43.ebr2.Paris1.Leve 0.6% 1000 131.0 130.9 130.8 146.9 1.3
    11.|– ae-92-92.csw4.Paris1.Leve 0.6% 1000 131.0 131.0 130.9 142.1 0.7
    12.|– ae-94-94.ebr4.Paris1.Leve 0.6% 1000 131.8 130.7 130.6 143.5 1.0
    13.|– ae-47-47.ebr1.Frankfurt1. 0.6% 994 130.8 130.8 130.7 159.4 1.9
    14.|– ae-71-71.csw2.Frankfurt1. 0.6% 994 130.2 130.2 130.1 142.2 1.4
    15.|– ae-73-73.ebr3.Frankfurt1. 0.6% 994 130.7 130.7 130.6 155.5 1.7
    16.|– ae-1-25.bear1.RepublicOfS 89.9% 988 971.7 504.0 131.3 1026. 414.1
    17.|– 213.242.124.2 0.7% 988 143.3 141.3 139.3 144.0 1.2
    18.|– bg-ds-r-2-te0-3-0-0.sbb.r 1.5% 988 157.9 142.3 139.8 210.5 5.0
    19.|– fiber-82-117-205-230.stat 0.7% 981 139.9 139.9 139.7 142.8 0.4

    Latency of 16 seconds in level6 we can’t work with that. Everything is delayed it is disaster.

  • Patrick

    An outage that began around 20:00 PST took down two connections to our data center for several hours. This was reported to be a large region wide outage that lasted for just over three hours. Everything seems operational now.

  • Jordan

    Having issues with multiple services including Netflix and Xbox One, wondering if there’s a Level3 outage today. I can’t see anything on their Twitter status page or live tweets from others.

  • Ron

    There’s certainly a level 3 outage in the last hour, but this hasn’t been confirmed just yet on their Twitter. I couldn’t stream anything on Netflix, in NYC.

  • Editor

    There’s another Level3 outage today across the USA, Oct 15. It has caused problems with people trying to access Netflix, Candy Crush, and Sling TV, as well as many other services.

  • Rob

    Is there a Level3 outage today, Oct 12? I know all connections were stable after their network went down a couple of days ago, but this morning I am seeing Level 3 problems and though there might be an outage?

  • Billy

    I’m in the UK right now and notice problems with Level 3, anyone confirm an outage happening on Sept 29?

    • Martin Willcox

      Im in the UK and experiencing Level3 Internet issues as well.
      Service bouncing, 15 minutes on, 15 minutes off

  • Emma

    I think there’s a Level3 outage today in Estonia.

  • Godaddy says level3 is the cause of my website not loading.
    Last login: Thu Sep 10 16:16:11 on ttys000
    Superfast-Mac-2015:~ karinhenderson$ traceroute apbweb.com
    traceroute to apbweb.com (50.62.194.113), 64 hops max, 52 byte packets
    1 10.0.0.1 (10.0.0.1) 3.304 ms 1.221 ms 1.071 ms
    2 192.168.1.1 (192.168.1.1) 1.628 ms 1.182 ms 1.228 ms
    3 user-160ua01.cable.mindspring.com (76.15.40.1) 118.571 ms 32.250 ms 29.936 ms
    4 tge-0-0-0.sgrtny1302h.nyc.rr.com (24.164.166.157) 28.972 ms 35.285 ms 21.732 ms
    5 agg26.sctwny0101r.nyc.rr.com (24.164.165.114) 14.643 ms 19.155 ms 16.191 ms
    6 agg64.nyquny9101r.nyc.rr.com (24.164.164.254) 20.727 ms 15.923 ms 15.578 ms
    7 bu-ether15.nycmny837aw-bcr00.tbone.rr.com (66.109.6.76) 18.342 ms 19.508 ms 19.354 ms
    8 66.109.3.230 (66.109.3.230) 22.321 ms 24.989 ms
    bu-ether21.nwrknjmd67w-bcr00.tbone.rr.com (107.14.17.172) 21.489 ms
    9 0.ae0.pr0.nyc30.tbone.rr.com (66.109.6.159) 18.467 ms
    0.ae2.pr0.nyc30.tbone.rr.com (107.14.19.153) 54.068 ms 20.465 ms
    10 ae10.edge3.newark1.level3.net (4.68.63.121) 20.081 ms 19.447 ms
    ae9.edge3.newark1.level3.net (4.68.63.21) 22.049 ms
    11 * * *
    12 * * *
    13 4.34.191.254 (4.34.191.254) 126.458 ms 122.892 ms 96.566 ms
    14 be38.trmc0215-01.ars.mgmt.phx3.gdg (184.168.0.69) 98.492 ms
    be39.trmc0215-01.ars.mgmt.phx3.gdg (184.168.0.73) 89.973 ms
    be38.trmc0215-01.ars.mgmt.phx3.gdg (184.168.0.69) 87.771 ms
    15 be38.trmc0215-01.ars.mgmt.phx3.gdg (184.168.0.69) 89.527 ms
    be39.trmc0215-01.ars.mgmt.phx3.gdg (184.168.0.73) 90.022 ms
    be38.trmc0215-01.ars.mgmt.phx3.gdg (184.168.0.69) 88.753 ms
    16 * * *

    • Dood Feller

      Your traceroute confirms that GoDaddy lied to you. Your trace shows that it went through the Level 3 network. If it goes all the way through their network and reaches someone else’s network, how can it be Level 3?

  • Central Phoenix – Having difficulty getting to most website. Changed my DNS to Google working fine.

  • Dan

    The official Level3 Twitter states they are experiencing “service disruptions” and that the problems are only affecting customers in North America. It looks like service is slowly coming back right now.

  • Max

    Houston, Texas is having issues as of 2.45PM (CST) Service seem to have returned to normal around 3PM Waiting for speak to a Level 3 representative to see what happened.

  • Kerry

    Looking at tweets by location this is certainly hitting the United States more today, Aug 27 2015. Most Level3 outage maps point to areas in san diego, Concord, Dayton Ohio and still down Albuquerque.

  • Nath

    San Diego has intermittent issues.

  • Editor

    Another major outage today across USA, portions of the internet are down in Greensboro as well.

  • Rob

    Nothing like a large internet outage to make you happy when you want internet access in the early hours, thanks @level3 for the outage. Think things are improving now though, so I missed most of the downtime.

  • Matt

    So, it looks like the whole internet went on the blink on June 12, as it was to do with a level3 outage causing problems in Germany, UK, and many parts of NA.

  • Dan

    The Level3 major UK outage stopped me playing GTA 5, also access to Yahoo Mail.

  • Bob

    Major level3 outage this morning that hit other CDNs in UK and USA.

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