Level 3 Internet outage today

If you hear about a Level 3 Internet outage today and haven’t heard this company mentioned before, then you might be wondering how problems involving the Level3 network could take down your access to Yahoo Mail, PSN, Xbox Live, Outlook, BT, Twitch, HBO Go, Craigslist, and other networks/services.

Level 3 Communications is based in America, but provides Internet service via their Tier 1 network to Internet carriers in Europe, Asia, and North America. This is why we have seen problems with a range of services in the UK, Germany, and United States that all user the Level3 network.

Level3-status

Are you seeing a Level 3 Internet outage on Thursday July 27, 2017 and if so, what services are down for you? Leave your own status update below, or see those left by others that reveal major Internet outages due to Level 3 problems. You can access an outage map for this company at the official maps section of their website.

Level-3-statement

  • James Mendham

    tell me about it. Though – as I’m in Canada – it’s good to know we’re not at all attached to this infrastructure, though i”m curious why my data-center provider is claiming it’s ‘their jupiter switches’ when it simply isn’t.

    You know, as an IT professional it is always odd when other IT professionals quote the marketing status quo rather than simply saying, ‘yeah. we’re on xyz backbone and they screwed up, and this is what the deal is’ instead of making up some kind of excuse.

  • Meg Miller

    Internet down in kansas not sure about other services.

  • Jean Noel Hardy

    Total slowdown for Hovermail in São Paulo, Brazil

  • gina graves

    No cell or wi-fi thru AT&T since 12:00 am 6/5 Northern Ca zip 95628

  • Thomas.R

    service down again in Washington. Do they know what is going on?

  • John McElroy

    Not working at all in Washington State. Have to use Gaming Browser to trick the system.
    Mean while, everyone has a mean nasty worm destroying Hard Drives. Gonna get expensive.

  • Craig List

    What a bunch of incompetent untrained monkeys. Whenever there is a larger internet problem, you can bet that these “experts” are involved. Pathetic.

  • Katki Eso

    Ontario Canada is under a huge internet outage – they were blaming a power outage at the Cogeco headquarters – but can’t be that – Cogeco, Bell, Rogers ALL AFFECTED

  • Julian Floyd

    No Level3 internet in Northamptonshire UK. Reported but no feedback. Any idea of fault and time to restore service?

  • Longbowgun

    If you scroll to the bottom of this page you’ll note the first post was from 2 years ago.

  • Minhas Rasel

    I can’t sign in psn.

  • Abdou Dragnir

    i have been banned on psn for no reason is it a glich

  • Bryan

    internet down again in Chicago

  • Teri Hanson

    Internet issues in Washington still aswell

  • Don Domo

    no internet to any of my North Carolina Data Centers. Its the Russians lol.

  • John Pirrone

    I am in Maui Hawaii. I am having problems today also. I cannot open all pages completely and cannot do my work!

  • Jay Sims

    Our internet has been down in Galveston Texas since noon on 3-2-17.

  • Kim L Hart

    Our phones are down because Level 3 handles the IVR system. Alot of our branches throughout the United States cannot receive calls.

  • Wilhelmina Guest

    My hosting company has notified me the reason why my website will not load or only partially loads is because of a level 3 communications error. GRRRrrrr.

  • usocrazzy

    If you have no internet, how are you posting messages here?

    • Jeanne

      Phone

  • Kevin Hall

    no internet in Austin, been like this for over an hour now any help??

  • Will

    internet outage in memphis

  • Brian Rayle

    For nearly two weeks I have been unable to upload to my site at web.com and a tracert always shows a snag at 4.15.156.29, level 3 in Miami. This has shut down my business, no income. Web.com has been on it for the whole time, has escalated it twice, but only gives “still currently under investigation”. What should I do?

  • Rodney

    Ping times horrible and non responding between level 3 ae7.edge2.LosAngles.Level3.net and 4.14.98.38. Sure wish Level 3 would fix their problems so our site doesn’t seam like it’s on dial up speed for most of our clients.

  • James Tucker

    voice calls outbound seem to be down here in Atlanta.

  • DiamondB

    internet problems again today, in Arizona

  • Patty Wild Kelly

    Many of our services in upstate new York are not working. Facebook, games etc ??? Just google what’s happening and came across this message ?

  • NgTurbo

    Some Level 3 customers experiencing problems today. We are trying to find out how serious this is, so let us know if service is affected in your area.

  • Geri Robel

    Trouble with internet today, unable to use Skype earlier this morning. Yahoo mail was down for a while and is still very slow. Most websites are very slow and many will not load at all. Boise Idaho and surrounding area seem affected. Others in the coffee shop tell me their WiFi is very slow also. Hope this get fixed soon.

  • William Pickering

    This may very well explain why my DSL connection was down from Monday night up to sometime this morning. Also may explain why my wifes and my AT&T powered phones was on EDGE, and the kids T-Mobile powered phones had no service. Seems funny they all died the same time . . .

  • Diego

    I was trying to play my Xbox but I can’t and this article helped me cause I was about to pay the bill twice

  • Alan Ng

    Editor note: New Level 3 outage on November 2 just hit. Both Internet and voice services are down. Anyone else having same problems today?

    • Ed

      Yep, Internet went down for 5 to 10 minutes in Atlanta, the phones stayed up however.

  • Alan Ng

    Fresh Level 3 internet outage for some customers today, October 21. Anyone else confirm that service is down?

    • I can confirm that Bigcommerce.com is affected by this lev 3 outage and I am in the state of Florida.

      • Brad

        Same with us (florida) bigcommerce and pp down.

      • I’m also with Big Commerce and haven’t been able to able access my website front or back end all day. It’s still not working and BC support staff are no help at all. Who’s responsible for fixing it? Or able to fix it?

  • Alan Ng

    Level 3 problems confirmed on October 11 as well, not going too well right now is it?

  • B

    Kansas City – our area seems to be fixed – no word from Level 3 but outbound calls are now working.

    • MB

      Has anyone received an update as to why there was an outage this morning with Level 3? I haven’t received an update from our Account Manager…

  • Lisa

    Here in Memphis TN we are unable to make outbound calls.

  • C

    Level 3 Communications

    This is to confirm that an update has been recorded on Level 3 ticket ********.

    10/04/2016 15:39:04 GMT – The Voice NOC has reported that an unknown issues is affecting voice services in Multiple Markets in the United States. The Voice NOC is investigating at this time. Please be advised that updates for this event will be relayed at a minimum of hourly unless otherwise noted. The information conveyed hereafter is associated to live troubleshooting effort and as the discovery process evolves through to service resolution, ticket closure, or post incident review, details may evolve.

    Next update by: 2016-10-04 16:40 GMT

  • Len

    Same here in San Antonio, cannot make outgoing calls. Does anyone know what Level 3’s Business Continuity Plan is and its RTO to its customers?

    • That’s a bummer for Level 3 customers! Grande Communications proudly serves the following communities: Austin, San Antonio, Dallas, San Marcos, Waco, Greater Temple, Corpus Christi, Midland and Odessa. Grande owns and operates an extensive network with over 5,000 miles of fiber in Texas. I can help your business make a switch :) kristen.untch@mygrande.com

      • Zach B

        I don’t think you understand the effect Level3 has on your employer. I would be amazed if your employer didn’t tunnel across Level3 somewhere in Texas. Also, it will do no good to switch to your employer for Voice-over-IP services unless you are providing their internet other wise their traffic will probably traverse a Level3 node to get to you. It would also only be a benefit if you provided their internet if you were actually a facilities based CLEC in that area or an ILEC. Otherwise those lines are maintained by someone else and they most likely use Level3. But let’s say that’s all true. What happens when they call someone that isn’t on your service in Texas or anywhere else? You may not know this but if your employer doesn’t have interconnect agreement with with every carrier then more than likely that call will be carried by Level3. Also, most interconnects for other providers are provided via Level3. The point is that you are trying to be an opportunistic sleeze and capitalize on someone’s misfortune. This is not the time or the place and you clearly don’t understand the global communications grid well enough to open your mouth. I don’t work for Level3 and I don’t particularly have any love for them. But I despise people whole push services and products by misrepresenting them and being dishonest about the capabilities.

        • Randy L

          Zach,

          Just read your reply and could agree more! My sentiments exactly

      • Randy L

        While I admire your drive in pursuing new customers, it is very risky highlighting a network outage on a competitor. I’m being generous by putting Grande/Level 3 on “level playing fields” (no pun int need). An outage can/will his any network at any time. Level 3s outage a few days ago can be Grande’s outage tomorrow. I’ve had Grande service personally and experienced many “service glitches” that impacted my phone service.

        Proceed with caution!

        Regards, a 26+ year telecommunications Vet

        Ps – no I do not work for Level 3

  • Todd

    Tampa area–unable to receive inbound calls reported approx 10:30a ET. Outbound appears okay.

    • Danny Morse

      Same issue here in NYC and WDC… cannot receive external calls.

  • B

    Kansas City area – we cannot make outbound calls. When calling Level 3 support line number from another phone, we get a fast busy signal. Inbound calls are working as well as Internet service

    • Ray Choi

      same issue in Dallas, TX

    • C

      Level 3 Communications

      This is to confirm that an update has been recorded on Level 3 ticket *******.

      *** CASCADED EXTERNAL NOTES 04-Oct-2016 15:00:55 GMT From CASE: ******* – Event The Voice NOC has reported that an unknown issues is affecting voice services in the South Eastern United States. The Voice NOC is investigating at this time. Please be advised that updates for this event will be relayed at a minimum of hourly unless otherwise noted. The information conveyed hereafter is associated to live troubleshooting effort and as the discovery process evolves through to service resolution, ticket closure, or post incident review, details may evolve.

      Next update by: 2016-10-04 15:55 GMT

    • MJ Wideman

      Problems here in Albuquerque. Can make an outbound call to a landline but not to a cell phone. Call receive inbound calls. All level 3 phone numbers are not accessible. Have emailed our account rep but who knows if he received it.

    • emmanuel

      Same problem in Miami-Dade.. no outbound calls and Cust. Service line goes straight to busy signal..

    • Luis Rosales

      Los Angeles having the same issue.

  • Richard

    Dallas: cannot make outbound calls. Can’t call L3 support number, or direct numbers to NOC contacts in Denver or upper management contacts in Denver and Tulsa. Getting “all circuits are busy”. My contact on the inside just emailed me this.

    “This is the statement we received from our NOC:

    The Voice NOC has reported that an unknown issues is affecting voice services in the South Eastern United States. The Voice NOC is investigating at this time. Please be advised that updates for this event will be relayed at a minimum of hourly unless otherwise noted. The information conveyed hereafter is associated to live troubleshooting effort and as the discovery process evolves through to service resolution, ticket closure, or post incident review, details may evolve.”

  • Julie

    We are having inbound issues and outbound when only calling Level 3 numbers. Started Oct. 4, 2016 at 8:30am CST.

    • Julie

      From our Account Director,
      “Just wanted to let you know that I received your email and that we are aware of the outage and are addressing. This is affecting several customers so we are all hands on deck to fix.

      Stay tuned,”
      Illinois region

  • Chris

    Level3 disrupting communications here in San Diego.

  • Outage in Colorado Springs/Fountain Unable to make outbound calls.

  • Erik

    Commerce City, Erie, and Greeley CO. We cannot make outbound calls. We cannot call the L# support line. Inbound is working. Internet service is working. We only have T1s though.

  • Jeremy

    Having Major Level 3 Telecom issues right now.

  • ivo

    We are experience major L3 outage

  • Alan Ng

    Another Level 3 outage has just hit today, October 4. Ongoing for past hour so far..anyone else?

  • David Heard

    we are having issues at out SunGard DC routes which were workng until today have stopped
    213.212.116.10/31 giving unpredictable routing and causing outages for several clientys including EE and BT

  • Ben

    From Midwest USA. All of my services have been working, but several days in a row I would periodically get some really messed up routes that made my latency go from 15-30ms to 50-90ms. Bandwidth and ping seemed to be stable.

    In several occasions I was getting send to European CDNs, making certain web services load slowly.

    Level 3 has gone from normal to messed up routing several times over the past several days. Again, no outages on my end.

  • Alan Ng

    Level 3 outage ongoing, August 24. No statement from Level 3 yet.. anyone without service?

    • Kate Maxwell

      What is it going on? I can’t play GTA now

  • Billyun Klukkz

    Internet is at an all time slow. It’s there but barely it’s affecting ting all entertainment and shopping as well as all credit card machines in my area making commerce very tough. I guess cash has a purpose again.

  • Alan Ng

    Problems with Level 3 internet today, June 30. Outage ongoing for over an hour so far.

  • Wc

    Starbucks for google with AT&T, FedEx with AT&T are slow since from May 1, 2016, Friday’s is complemented shutdown forever plus the Riverside Country Library cable lines is too slow today.
    I find that lacked of reports of problems or no news in location area. WHY? Because of FCC’s code of silent is cause by ISIS?

    • 7 br01-jfk01.Twitch.tv [206.130.10.68] Reports: Destination net unreachable.
      Trace complete.

  • MLE

    Four offices within the state of Alabama, all on Level3 and all without outbound voice service right now. But our data is also with Level3 and working fine in all locations.

  • Atif Raza

    is there any outage on ae-4-90.ear2.SanJose1.Level3.net. i am getting packet drops 95.0% on mtr?

  • Julian Floyd

    I have had no internet service from Level 3 since about midnight, prior to that it was off from 11:00 to 20:00 yesterday and prior to that another 12 hour outage.
    This is in Northamptonshire UK. I need URGENT help and a return of a service – our company currently has NO communications as everything is routed via this Level 3 connection.

  • mtr -i 0.02 -c 1000 -s 200 –report northstar001.dyndns.biz
    HOST: usloft3521 Loss% Snt Last Avg Best Wrst StDev
    1.|– static-ip-69-64-57-129.in 0.0% 1000 0.1 3.2 0.1 33.2 4.1
    2.|– 38.88.130.1 0.1% 1000 0.8 0.6 0.6 2.7 0.1
    3.|– 154.24.20.193 0.0% 1000 0.8 0.6 0.6 2.4 0.2
    4.|– be2349.ccr41.ord01.atlas. 0.0% 1000 7.6 7.5 7.4 9.1 0.2
    5.|– be2216.ccr41.ord03.atlas. 0.0% 1000 7.9 7.8 7.7 13.1 0.4
    6.|– level3.ord03.atlas.cogent 97.7% 1000 16473 16602 16473 16721 65.8
    7.|– ae-8-3603.ebr4.Chicago2.L 96.2% 1000 7.8 7.8 7.8 7.9 0.0
    8.|– ae-6-6.ebr2.Washington12. 97.9% 1000 25.4 25.4 25.3 25.6 0.1
    9.|– 4.69.133.197 97.6% 1000 25.2 25.2 25.2 25.4 0.0
    10.|– ae-43-43.ebr2.Paris1.Leve 0.6% 1000 131.0 130.9 130.8 146.9 1.3
    11.|– ae-92-92.csw4.Paris1.Leve 0.6% 1000 131.0 131.0 130.9 142.1 0.7
    12.|– ae-94-94.ebr4.Paris1.Leve 0.6% 1000 131.8 130.7 130.6 143.5 1.0
    13.|– ae-47-47.ebr1.Frankfurt1. 0.6% 994 130.8 130.8 130.7 159.4 1.9
    14.|– ae-71-71.csw2.Frankfurt1. 0.6% 994 130.2 130.2 130.1 142.2 1.4
    15.|– ae-73-73.ebr3.Frankfurt1. 0.6% 994 130.7 130.7 130.6 155.5 1.7
    16.|– ae-1-25.bear1.RepublicOfS 89.9% 988 971.7 504.0 131.3 1026. 414.1
    17.|– 213.242.124.2 0.7% 988 143.3 141.3 139.3 144.0 1.2
    18.|– bg-ds-r-2-te0-3-0-0.sbb.r 1.5% 988 157.9 142.3 139.8 210.5 5.0
    19.|– fiber-82-117-205-230.stat 0.7% 981 139.9 139.9 139.7 142.8 0.4

    Latency of 16 seconds in level6 we can’t work with that. Everything is delayed it is disaster.

  • Patrick

    An outage that began around 20:00 PST took down two connections to our data center for several hours. This was reported to be a large region wide outage that lasted for just over three hours. Everything seems operational now.

  • Jordan

    Having issues with multiple services including Netflix and Xbox One, wondering if there’s a Level3 outage today. I can’t see anything on their Twitter status page or live tweets from others.

  • Ron

    There’s certainly a level 3 outage in the last hour, but this hasn’t been confirmed just yet on their Twitter. I couldn’t stream anything on Netflix, in NYC.

  • Editor

    There’s another Level3 outage today across the USA, Oct 15. It has caused problems with people trying to access Netflix, Candy Crush, and Sling TV, as well as many other services.

  • Rob

    Is there a Level3 outage today, Oct 12? I know all connections were stable after their network went down a couple of days ago, but this morning I am seeing Level 3 problems and though there might be an outage?

  • Billy

    I’m in the UK right now and notice problems with Level 3, anyone confirm an outage happening on Sept 29?

    • Martin Willcox

      Im in the UK and experiencing Level3 Internet issues as well.
      Service bouncing, 15 minutes on, 15 minutes off

  • Emma

    I think there’s a Level3 outage today in Estonia.

  • Godaddy says level3 is the cause of my website not loading.
    Last login: Thu Sep 10 16:16:11 on ttys000
    Superfast-Mac-2015:~ karinhenderson$ traceroute apbweb.com
    traceroute to apbweb.com (50.62.194.113), 64 hops max, 52 byte packets
    1 10.0.0.1 (10.0.0.1) 3.304 ms 1.221 ms 1.071 ms
    2 192.168.1.1 (192.168.1.1) 1.628 ms 1.182 ms 1.228 ms
    3 user-160ua01.cable.mindspring.com (76.15.40.1) 118.571 ms 32.250 ms 29.936 ms
    4 tge-0-0-0.sgrtny1302h.nyc.rr.com (24.164.166.157) 28.972 ms 35.285 ms 21.732 ms
    5 agg26.sctwny0101r.nyc.rr.com (24.164.165.114) 14.643 ms 19.155 ms 16.191 ms
    6 agg64.nyquny9101r.nyc.rr.com (24.164.164.254) 20.727 ms 15.923 ms 15.578 ms
    7 bu-ether15.nycmny837aw-bcr00.tbone.rr.com (66.109.6.76) 18.342 ms 19.508 ms 19.354 ms
    8 66.109.3.230 (66.109.3.230) 22.321 ms 24.989 ms
    bu-ether21.nwrknjmd67w-bcr00.tbone.rr.com (107.14.17.172) 21.489 ms
    9 0.ae0.pr0.nyc30.tbone.rr.com (66.109.6.159) 18.467 ms
    0.ae2.pr0.nyc30.tbone.rr.com (107.14.19.153) 54.068 ms 20.465 ms
    10 ae10.edge3.newark1.level3.net (4.68.63.121) 20.081 ms 19.447 ms
    ae9.edge3.newark1.level3.net (4.68.63.21) 22.049 ms
    11 * * *
    12 * * *
    13 4.34.191.254 (4.34.191.254) 126.458 ms 122.892 ms 96.566 ms
    14 be38.trmc0215-01.ars.mgmt.phx3.gdg (184.168.0.69) 98.492 ms
    be39.trmc0215-01.ars.mgmt.phx3.gdg (184.168.0.73) 89.973 ms
    be38.trmc0215-01.ars.mgmt.phx3.gdg (184.168.0.69) 87.771 ms
    15 be38.trmc0215-01.ars.mgmt.phx3.gdg (184.168.0.69) 89.527 ms
    be39.trmc0215-01.ars.mgmt.phx3.gdg (184.168.0.73) 90.022 ms
    be38.trmc0215-01.ars.mgmt.phx3.gdg (184.168.0.69) 88.753 ms
    16 * * *

    • Dood Feller

      Your traceroute confirms that GoDaddy lied to you. Your trace shows that it went through the Level 3 network. If it goes all the way through their network and reaches someone else’s network, how can it be Level 3?

  • Central Phoenix – Having difficulty getting to most website. Changed my DNS to Google working fine.

  • Dan

    The official Level3 Twitter states they are experiencing “service disruptions” and that the problems are only affecting customers in North America. It looks like service is slowly coming back right now.

  • Max

    Houston, Texas is having issues as of 2.45PM (CST) Service seem to have returned to normal around 3PM Waiting for speak to a Level 3 representative to see what happened.

  • Kerry

    Looking at tweets by location this is certainly hitting the United States more today, Aug 27 2015. Most Level3 outage maps point to areas in san diego, Concord, Dayton Ohio and still down Albuquerque.

  • Nath

    San Diego has intermittent issues.

  • Editor

    Another major outage today across USA, portions of the internet are down in Greensboro as well.

  • Rob

    Nothing like a large internet outage to make you happy when you want internet access in the early hours, thanks @level3 for the outage. Think things are improving now though, so I missed most of the downtime.

  • Matt

    So, it looks like the whole internet went on the blink on June 12, as it was to do with a level3 outage causing problems in Germany, UK, and many parts of NA.

  • Dan

    The Level3 major UK outage stopped me playing GTA 5, also access to Yahoo Mail.

  • Bob

    Major level3 outage this morning that hit other CDNs in UK and USA.

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