ITV Player not working

The ITV Player is one of the most popular on demand players in the UK for catching up on TV that you missed either online via desktop or usually using the ITV Player mobile app when coming home from work.

On occasion though, there can sometimes be ITV player problems when you can’t log into ITV player. When this happens, you can use this page to let us know when ITV Player is not working in your area on desktop or the mobile app.

itv-player-not-working

Is ITV Player down on Sunday June 13, 2021? Let us know if the ITV Player is not working on Samsung Smart TVs, or on other platforms such as iPad, Android and FreeSat.

We’ll update you here when there is an official ITV Player outage going on, so participate in the discussion section below and keep checking back.

  • oueeza

    How do I catch up when I couldn’t watch a show at the time? This function seems to be off…

  • happyseaurchin

    ITV app Android 002 error regularly interrupting play. And chrome on iMac not allowing play. Rubbish.

  • Richard Harvey

    ITV Hub+ has done nothing but buffer with a silent black screen since 4th June on Mac Catalina and Mojave, Safari or Firefox. BBC iPlayer works fine.

  • RMA

    Cannot get anything to play 3rd June on any device error code 001

  • CORA FIELDING

    I cannot access ITV hub on my Samsung TV but can access it on IPad. What’s happening?

  • Richard Honey

    Trying to load Bancroft on itv hub on virgin media and just goes to black screen. Have rebooted vm box but no chsnge

  • Amanda King

    All ok on my samsung tablet but not on tv via Amazon firestick . Have tried several times on tv but just will not connect. All other channels are fine

  • Betty Foy

    What is code 9 ?trying to watch The Firm and this message comes up !

  • Kyle Poncelet

    I have been trying to launch itv hub and BBC IPlayer on my Apple TV 4K but it said that there was an outage since 8.20 GMT and it still has not been resolved. I want it to be resolved as soon as please?

  • Cas Ashworth

    On amazon fire tv: itv player/hub app is good for catch-up, but for live tv is really bad. Every few minutes freezes for a few seconds. Been like this a few weeks now. Having to wait until live broadcast ends, then watch as catch up. Tried everything – clearing cache, reinstall app, etc. Also, on the ITV website in web browser, live streaming not available at all, only catch up – whether on tv, laptop, tablet or phone.
    And also – in the firetv itv app – unable to watch Granada region programmes, such as regional news, even though post code entered in account. Only London regional is broadcast in the app, whether live or catch-up, not much use for us in the North-West.

    • Janipoppy

      I have had exactly the same issues, it’s a joke

  • Nick Smith

    I Can’t log into ITV hub on my HP laptop it just says it can’t be reached check spelling and DNS. Itwas working an hour ago on the same machine

  • Janipoppy

    This has been freezing on my fire stick now for the last two weeks, I’ve restarted the fire stick, force stopped the application and cleared the cache. I even reinstalled the app but it is making no difference, it was working perfectly before the last fortnight? Has anything changed?

  • Emily Taggart-Edmeades

    ITV Live not working on my MacBook Pro – it just keeps reverting to the postcode/login page

  • Jean aldrich

    Having problem with itv player which keeps stopping during playback.. I have Samsung tv and use Amazon firestick… is there an issue only it was working fine earlier…

  • Shaun Giblin

    ITV hub live TV just goes blank when selected. Using Amazon cube and firestick. Catch-up works fine.

  • Lisa Backhouse

    Been unable to play anything for several days now – just keeps saying something went wrong please try again. BBC Channel 4 all ok

  • Adrian Clarke

    ITV Hub not working properly on Firestick, occasionally it starts working then stops

    • Janipoppy

      Same here

  • Deb Lemoigne

    was working g fi e on ipad till 20 mins ago, cleared cache reset itv and vpn and ipad, error 006 something went wrong

  • Hugh Barton

    I am having trouble getting onto itv hub on an LG tv recently bought
    Hub

  • ITVcomeon

    I am having issues with ITV Hub on my Apple TV. It lets me log in and view all shows but when I select a show ita takes me through to the page showing episode etc and then kciks me out of the whole App, back to the Apple Home screen. Any suggestions?

  • Sue

    So after the recent update to our Sony KD55AF9 OLED the ITV hub is not working. Says it does not recognise our region and to reenter our postcode etc, just the same as other comments say, We’ve had the TV for just under two yrs and loved it esp during this pandemic! Apart from doing a full reset all the troubleshooting efforts have failed. Spoken to our local Euronics dealer where we bought the TV and he has tried as well to sort the problem. ITV2 & ITV3 etc in the hub are fine it is just the ITV. Our dealer spoke to his Sony rep who suggested we call Sony customer services which I did last Friday and spoke to a lady based in Egypt, apparently it’s the Sony UK call centre. She was less than interested and told me to contact ITV as it was not Sony’s issue. Anyway after a few more words she did take my name, email address TV model number etc and said she’d send an email straight away confirming the TV problem. To date no email and seems they don’t work weekends. We paid £1,999 for the TV (model 2019) and after reading so many negative reviews about Sony after-sales I am trying to keep positive! Sorry about the long winded post but I am following the thread in the hope somebody has had a positive outcome and had the ITV hub reinstated. Our TV is a newer model and the xyz….in settings to clear the cache is not available.

    • Sue

      It’s fixed! Thanks yesterday to one of the smartest and most helpful Sony customer service ladies in Egypt! Goodness knows why the others I dealt with were not trained with the same info. She took control of our TV after I made a few tweaks to the settings which she instructed me, then she saw the problem and corrected it …awesome! Huge thanks to this lady!

      • adam baker

        i have the same tv so can you please tell me what she did to fix it ?

        • Sue

          Hi, I spoke to two different Sony customer ppl all based in Egypt and got varying suggestions of how to troubleshoot but then third time calling I got the lady who fixed our problem within about 10 mins. I asked her how to contact her again if I needed help with the TV and she said to ask for her name and so I am sure it’s OK for me to recommend her by name on here. Call the Sony customer service # 0207 3652810 and ask for Nourhan. I praised her on the survey I got after the call as she saved me so much hassle. Good luck and let me know how you get on.

  • Stefka

    So frustrating isn’t it! I’ve given up altogether with the ITV Hub

  • Helen Sanson

    Can’t see anything on I TV Hub on our LG TV. It was fine last week and now it kicks us out after the first adverts. So annoying!

  • Michael Thomas Hughes

    Trying to watch ITV hub and at every ad break jumps back to normal TV – very irritating and gave up watching programme so switched to Netflix!

  • Catherine Osborne

    Same as everyone else, keeps crashing during advert breaks. Sort it out ITV!

  • Keith Bowden

    Same issue as everyone else here; watching Bay last night on LG Smart TV the programme failed after every advert break. Needed to staart again from beginning and fast forward past the break as a get around. Gave up watching! This is clearly a problem ITV Hub has had for years judging by reports on the Internet. Is there any point in reporting here? Nothing seems to be done about a useless service.

  • Stefka

    All this week the ITv hub (on my Samsung smart tv) simply won’t play a tv programme in full. Every time it reaches the first ad break it stops playing and returns to the home tv screen. I cannot watch a single episode. Infuriating. I’ve been trying to watch Marcella and every attempt has failed as the hub just cuts out and reverts to the normal tv screen. Unwatchable

  • VSuR

    I using Kodi on Win 10 and today I am seeing the “ITV Player – Not Available” error. Help!

  • Tim Delaney

    For the last three days the sound on itv programmes disappears after every advert break — watching catch up on iMac. Very annoying.

  • Clive Williams

    the last few days have had problems with ITV hub on my Sony smart tv cutting out during catch up on ITV3 an not being able to access Wycliffe or Classic Coronation St.

  • Richard Bell

    Last night we were watching the last 2 episodes of Marcella on my Hisense Roku TV and at every ad break there was significant buffering and sometimes a complete freeze which had to be cleared by exiting the app and restarting. We have had similar problems with the All4 app.

  • Innocuous BMers

    Not working today on either firefox or chrome browsers on my PC. Asks for password and passcode, both are accepted, then when I click play it asks again. Tried updating my profile with the postcode, same behaviour. Issue present on all tv shows that I tried.

  • Hannah

    ITV hub wasn’t working yesterday or today on Sony smart TV. Nothing happens when I select a programme to watch. iPlayer is still working.

  • Jennifer Williams

    ITV hub is not working on my Google tablet. I’m watching catch up TV but as soon as last advert is played it goes into buffering mode & the options to close app or wait. If I press wait the the same dialogue box comes up repeatedly. If I close the app & restart all I get is a new set of adverts before halting /buffering before the main programme starts. VERY ANNOYING.

  • Samantha Fitzpatrick

    Itv hub not working on Samsung tablet. Buffering and dubbing slowness. I’ve cleared cookies, cache and reset app and it still doesn’t work. I’ve tried with my Wi-Fi on and using my own data. It’s a joke. So much I need to catch up on too. I can watch Netflix and BBC IPlayer with no problems. When are you going to fix this issue?

  • Jimbo B

    ITV Hub log in not working on LG smart TV this week. Constant loop of log in via phone – crashes every time. Yet its fine on Other panny TV with Smart Stick so clearly an LG problem again.

  • kim peirson

    Exactly as below, extremely frustrating as is the fact that it seems impossible to reach anyone at customer service for help.

  • Brian Collins

    When I launch ITV Hub on my LGOLOED55CX5LB the menu pages show but selecting a programme to watch just results shows an error message after displaying the adverts. It worked for a few weeks on this new TV but failed a couple of weeks ago. All the other streaming Apps work without a problem and we can run the programmes from ITV Hub fine on our PC. TV is connected by an internet cable from router.

    Disappointed that ITV do not seem interested in resolving this problem.

    • NATALI Atkins

      Having the same issue. Got the tv two weeks ago. All the other apps work but this one will play the ads then say there is a problem.

  • Linda 108

    Been trying to catch up on a programme on itv hub – starts, but 10 minutes in stops and says we are having trouble playing your programme now so gave up. Not an internet connection problem – all other catch up channels fine. Next day same thing but 15 minutes in. Today just the dots across the screen. Hub is frozen, cannot access settings. What is happening – have a new Samsung tv – works fine on old tv in other room.

  • ju jo

    Sound works on adverts but nothing on programmes ???

  • Anne Watkins

    Unable to access ITV on hub on Sony Bravia. Keep putting in post code, says region recognised but still unable to access.

    • Sue

      Hi, did you solve the problem only I have the same following a recent software update? Tks

  • Can’t access itv on itv hub on Sony Bravia. Keeps asking for postcode then says region recognised but still can’t access.

    • Sue

      Hi, we have the same with our Sony following a recent update. TV not even 2 yrs old! Have you solved your problem? Tks

  • Jason Turner

    My BT Youveiw Box gets to adverts and then just get flashing lines in center of the screen “like it is trying to connect. Only happens on ITV Hub and only on some adverts. Once it has hung there is no way past that point. Even rewinding it will play to the same point and hang again.

    • Jason Turner

      I have made sure all the software including app is up to date. Before someone asked.

  • Jonathan Clarke

    Just about done with ITV Hub. Signed up on several occasions with several email addresses and several passwords, only to be unable to sign into any account for no reason. It is completely useless.

  • Hugh Faupel

    itv wont run programmes on my LGOLOED55CX5LB – when I launch ITV HUb – it shows the menu pages – but when I select a programme to watch – it runs the adverts but won’t show the programme themselves and puts up an error message – saying it has a problem playing video. All the other Apps – Netflix, BBC Iplayer and Amazon prim work without problem.

    • Paul Richardson

      I have exactly the same problem. First occurred 20th Jan, which I reported to the email address on the bottom of the error report. The player worked fine to following day, mysteriously. Then yesterday (22nd) and today is failing again. What is going on: it seems very hit and miss. I have given all the diagnostic information requested but I guess there won’t be any updates until after the weekend.

  • Laura Southall

    ITV player keeps crashing, has been doing this since last evening, no probs with all the adverts! Just the programs. Yes, I have a Samsung Smart TV

  • Humpty

    Watching ITV Hub on my iMac, via Safari – after EVERY set of adverts the sound goes off and I have to manually turn the sound off and then on again. I wouldn’t mind if it was a one-off, but every 15-20 minutes is a ball ache! I’ve trawled through all the safari settings and I can’t see anything untoward.
    Anybody got a fix?

  • Robert Gibson

    Playing adds back not playing programmes firestick

  • Emma Wright

    ITV keeps going back to Home Screen on my roku how can I fix this

  • Linda Fieldhouse

    My itv hub on my now tv stick keeps going back to the now tv home screen

  • ADRIAN DEEGAN

    As of today Itv Hub will not launch on my Roku Streambar. When trying to launch it just retuns to my home Roku page.

    • Emma Wright

      I am getting this but it works on my phone

  • Angie Lavelle

    Freezing continually on demand… now given up … if there is a fix tell me … otherwise I am out!

  • Simon Batters

    ITV Hub has been freezing ever since a app update. Given up trying to watch catch up programs.. they freeze then say no internet connection… Almost as if the app has cut the connection. Of course all other apps work perfectly, Netflix, My5, NowTV. Amazon Prime…

  • TomTreb

    ITV Hub freezes while watching catch-up programmes. This evening it froze three times while watching one episode of Vera; the only way I could continue watching was to exit the Hub, go back in, relocate the episode and click on resume. This has happened a number of times.

  • Julia Hewitt

    Tried watching live TV on ITV Hub on my Samsung TV but after about 30 seconds it just switched to adverts. Even started to run ad sound before switching to the ads. Fine on my phone and tablet but absolutely rubbish on my tv

  • John Rathbone

    ITV hub not loading on my Amazon firestick today (“err_empty_response”) tried several times, all same response. BBC iplayer, Prime video, etc are fine. ITV was OK yesterday, I had the pleasure of watching my horses lose on ITV4.

    • John Rathbone

      My fire tablet didn’t work either, but to my surprise, my chromebook has loaded the Hub – too late for me to watch any horse racing on ITV4 today though. (This was all over a Three mobile broadband connection.)

      • John Rathbone

        I moved to this apartment three weeks ago and to my surprise/shock discovered that there was no working aerial point for “normal” TV. (There are TWO unused, quite modern TVs in here affixed to the walls!)
        Anyway, I had arranged to have Virgin TV and broadband installed this morning and ITV Hub now seems to work over the Virgin broadband network. (ITV had been OK over Three before in the few times I had accessed it…)

        Good luck to everyone out there with unresolved problems looking for rational solutions!!

  • Chrissie Roberson

    I have internet on my Smart TV but it will not let me sign into ITV Hub it just goes blank ….i can sign into I player ..

  • Pete Appleby

    I have no sound when using the hub on my IPad it’s running ios14.2

  • Lynne M Roberts

    itv player on my pc keeps taking me back to the sign in screen whenever i click to watch live tv

  • David Taylor

    ITV hub has stopped partway through program third time in last hour

  • Amy Elizabeth Perkins

    I cant view any of the historic episodes on itv hun, when list for example 44 episodes on my tablet it will only play the newest there is no menu to select the historic episodes.

    Please help

  • Lucas Grayson

    Do you have same problem?

  • Kirsty Hill

    My ITV Hub stopped working today, comes up with error 006

  • Kes

    My ITV hub stopped working a couple of days ago, I can still watch catch up but nothing live. Keep getting that annoying Oops message, I know my browser is up to date, this is driving me nuts.

    • Old age pensioner

      I emailed ITV and was told that there is no way you can watch live ITV programmes on a Smart TV, you can watch catch up programmes but you need an Amazon Firestick or similar to watch live ITV programmes. If you have a TV aerial and Freeview built in then you can watch live ITV that way but I don’t have an aerial as it was damaged this year with the gales so I watch Live ITV via my Amazon Firestick as I can no longer get Freeview. Hope this helps.

  • Roberto Mafara

    same here was working a few days ago

  • Drew Kovach

    As of two day ago ITV Hub is not working. Error message: Oops! It look like there is a problem. Please refresh your page or check out out ITV Help. I have tried to refresh as well as all the suggestion of the Help Centre.

  • Karl Robins

    ITV hub stopped working on firestick 3 days ago. Notice says error has occurred and ITV cannot be loaded (net::ERR_EMPTY_RESPONSE) Worked perfectly until 3 days ago

  • dennis vincent

    Yes i was having same issue, repeat sign in.I have ITV hub installed on Amazon Fre tv stick. today working fine unplugged afts did’nt have to sign in. ITV hub version 2.1.0 size 20.33mb, hope this helps

  • Mary Bloggs

    ITV and STV stopped working last night 10th Oct. Tried an hour ago and still not working. Upon selecting either of these apps they freeze.

  • Lynsey

    My itv hub keeps asking me to sign in, and page keeps going back to the sign in page after I’ve entered the code. Been like this for two days now. It’s working in my phone but not my LG tv
    What is the problem?

    • Jonathan Williams

      I’ve the same problem with Apple TV4k. Keeps asking me to check my email is right. All working fine on iPhones and iPad.

  • Julia Hearn

    I can no longer get itv hub through Apple TV. I can find the programme I want but then it just keeps reverting to the menu. What is going on.

  • Paul Farrell

    ITV hub is down on our Samsung smart TV

  • Samuel Murphy

    I just made an account like 20 minutes ago to try watch the second episode of Des and now it wont even let me sign in. im about to throw my laptop down the stairs. ive reessetted my password like 50 times now

  • Ebony Shimmin

    I have been trying to watch the only was is Essex and the itv hub app on my firestick for a few days now and it just keeps freezing on the itv logo and doesn’t let me watch even though I can watch all the other programs. So annoying can anyone help? I’ve tried logging out and back in and still not working

  • JC

    Adverts play amazing, programs are buffetting non stop to the point of unable to watch! What is going on. This is the same with channel 4

  • Teresa Ellis

    Hi every time this app goes to a break it freezes then I have to restart anyone else’s doing this ?

  • steve cummings

    Just sends me straight to login page. Very frustrated

  • Ed Scott

    Useless channel, constantly freezing after loads of adverts, so frustrating.

  • Tina Bell

    Hubby was watching programs on itv hub, turned off to walk the dog & then went back on it but now he just keeps getting the login page. Tried logging in numerous times but loops back to login page. Couple of times it let him get onto the search screen but as soon as he clicked on the program he wanted to watch it went back to the login page. VERY FRUSTRATING, especially as the series he is watching is only available for a few more days.

  • Lars Torders

    Recently ITV hub has become unwatchable! Do they employ children to code it? No problems with the BBC, Ch 4 & 5 players, even the UKTV player looks professional compared to the ITV hub.
    If I was an advertiser, I would be asking for a rebate. Disgraceful for 2020!

  • Janis Saydee

    Sort it out for goodness sake or advise how to resolve

  • Janis Saydee

    How do I get ITV HUB BACK TRIED EVERYTHING on my NOW TV as app

  • Janis Saydee

    Itv hub down for last week keeps crashing

  • sheila ryan

    I found out that you cannot watch LIVE programmes on the ITV hub on a smart TV, you can only watch catch ups. The only way I can watch ITV Hub LIVE on my smart TV is through my Amazon Fire Stick. I don’t know about the android apps or mobile apps as I don’t watch programmes on them. I could watch BBC live programmes on my smart TV if I wanted to, but I NEVER, EVER, watch BBC so don’t want to have to pay for a licence for something I never watch.

  • Jonquil Lee O’Connor

    Me too

  • Neil Berry

    Itv hub keeps saying a security alert and will not let us watch anything on Toshiba smart TV. All other catch up TV is fine just itv hub. Messaged itv but no reply.

  • Maxine Reading

    I only watch tv through the Internet and the only app I have problems with is ITV hub. All the others work fine but ITV hub keeps buffering blaming my Internet connection. I have superfast Internet so it is not that. I have uninstalled and reinstalled the app. Restarted my phone etc. Nothing makes any difference.
    As I said all other apps are fine.
    Come on ITV sort it out please.

    • Jackie Doran

      I have tried all these too and it’s still saying no internet connection. It’s a nightmare!!

      • Rosie Sullivan

        13 July – live ITV doesn’t work. HP13 High Wycombe.

  • ziggysue

    Itv trying to pass the buck blaming laptops, tablets, internet speed, modem issues.
    Its none of these.
    Its clearly their issue & they have millions of us scrabbling around deleting this & that .
    Im having the same issues on my samsung tv that isnt smart.
    They should come clean & fix their it problem.

  • Colin Stewart

    Crashes after first advert break..will only restart from start of episode..then crashes at ads again At least you get to see the ads three times F U

  • Caroline Midgley

    Cannot get passed page asking for postcode – we can’t actually enter the password as none of the functions work? Samsung Smart TV

  • Helena Burrough

    Not working on LG smart tv, login and go to play something and then asks me to login again, and process repeats over and over.

  • David S

    Not playing on my iPad following update

  • T J Beynon

    Not playing on my iPad. Just shows a grey screen then closes. When is this likely to be fixed by ITV?

  • Christina Francis

    Not working on my ipad today

  • Jane

    Was working this morning on my old iPad but after updating it , it now won’t open.

    • Chris Scregg

      Hi was update on ITV app or IOS

  • ANDREA

    Mine is the same too – so frustrating especially when its working on my iphone!

  • Red Curtis

    exact same here i’ve not been able to watch itv on my ipad for over a week.crashes even though i uninstalled etc.very annoying!

  • Beth

    On iPad, screen goes grey and then crashes

  • Mike Procter

    Itv hub still not working on iPad ios10 after latest update. As a developer this should not be difficult. Looks like they are paving the way for Britbox and phasing out itv hub on older devices. Not holding out much hope.

  • Cathy Clarke

    Same problem started this week goes to grey screen then back to home. Is there a solution?

  • Jo Joslater

    Same thing here, applied the upgrade on my iPad flashes grey then returns to my home screen, was working perfectly before upgrade. Carried out same steps as other users with the problem.

  • Chris Scregg

    Yes same problem, try to open, grey blank screen then back to home screen. Been like this for about 2 weeks now. Tried all the stuff that others have tried. is it an update issue if so is that itv app or ios. This Morning app also appears not to be working, older ipad had it about 5 or 6 years now maybe longer.

  • Junior Bear

    Same problem. Cleared cookies and cache and reinstalled but it still goes to a blank screen then back to desktop on my iPad.

  • lynda frost

    Trying to use ITV Hub on iPad through a VPN …says « we’re sorry something went wrong please try again (ref 003)« It’s working through same VPN on laptop and BBC iPlayer is fine

  • Phil Parker

    Yep, crashes on iPad even after reinstalling

  • Les Rayner

    My itv hub hasn’t worked on my iPad for a while now. I’m sort of pleased to have discovered that I am not alone !
    Anyone got a fix ?

  • 93MIB98

    My parents are having the same problem with the ITV Hub on their iPads too, ever since the latest update.

  • Frank Jones

    Itv hub on iPad crashing immediately after opening

  • Emma

    Itv hub has stopped responding on amazon fire stick. Cannot play anything. Tried uninstalling and reinstalling and now can’t even log in .. only started this weekend

  • Harvey Mills

    Exactly as below. Can’t get help from ITV. Anyone know if a fix ?

  • Cannot open the ItV Hub app on my iPad, just a get grey screen briefly, having downloaded it again from the App Store. Also cannot get anything on catch-up on the Samsung TV. Just says the smart hub is being uodated. This has been going on for several days now.

  • Alison Patmore

    None of the ipads in the house have been able to get the ITV hub working. Even after uninstalling, clearing cache etc. This has been for about 3-4 days now.

  • Deborah Timmins

    Mine is crashing too.

  • Mark Harris

    I’m having the same problems as everyone else going to a grey screen then back to home screen

  • Jill Ebert

    Unable to log in to ITV hub on my iPad. Grey screen followed by return to home screen.No access fir 2-3 days. Why??????

  • Teresa Malham

    My screen just goes grey when I try to watch itv hub

  • Julie Dervey

    I’m having a problem with itv hub on my iPad it keeps crashing.. It’s been like it for more than a week. I’ve deleted and reinstalled but still having the same problem. I’ve gone onto trouble shooting and followed the advice given with still no luck. Each time I select ITV hub, I just get a grey screen before it returns to iPad home screen. Sometimes it asks for log in but still crashes after log in.

  • Dec Eaton

    Haveing issues with itv hub on hitachi smart tv when I play any program it will show a part of the first advert then the TV will restart I’ve uninstalled and reinstalled Internet speeds are 13mps anyone know how to fix this?

  • Amanda Griffi

    ITV hub wont open on my IPAD deleted and reinstalled just getting a grey screed

  • Bee

    Itv hub does refuses to open on my iPad even after restarting, tried deleating from the cloud (which does not seem possible) shutting down and restating several times!! This started a week ago, I can still receive itv hub on my iPhone though-don’t understand!!

    • Moggz

      I am having exactly the same problem. iPhone working and iPad the app won’t open. Anybody got any ideas?

  • Cliff Ashenden

    itv hub will not connect on my ipad since itv hub 10.5.3 update.

  • Anthea Embleton

    Ive tried everything and itv hub screen just blank still on iPad and android

  • Feebee Sparks

    Giving up after years of watching it. Will stick to BBC and Channel 4

    Last week I had an upgrade auto notification for 10.5.3 so clicked on it to upgrade. Ever since then it won’t work at all – screen just goes grey and it disappears. Wish I hadn’t bothered with the upgrade it was working fine before then

  • Michael Densham

    itv hub crashes on download everytime on apple ipad samsung android is working ok

  • James Griffith

    Itv hub keeps crashing. Does not even start. Cleared cache. Cleared history. Downloaded the app again. Shut down iPad and started it up again. All other tv apps are working. My wife doesn’t have a problem with it on her iPad

  • Rob Sharrock

    I have Sony smart TV. I have logged into ITV hub – I can see the menu with pictures – the adverts play perfectly but when I choose a programme I get the message “Whoops, what’s going on here?” HOW THE HELL SHOULD I KNOW? I then have the options to wait or return to the start. If I go back I’m in a loop and waiting does nothing. I can get ITV hub on my computer so what is going on?

  • Judy Mills

    Just attempted to sign in to ITV through my new firestick on my Samsung TV. Allowed me to sign in and pair up with my phone, but when I select a show I get the message “Where’s my show?!” Looks like there’s a problem playing your video….

    It appears to be working through my phone and on my You view box which I was hoping to make redundant through getting the firestick.

  • Anthony Kellett

    ITV hub continually asks meme to sign in, in a never ending loop.

  • Joanna Boe Williams

    Itv hub not working on my firestick, just keeps freezing

  • Tresca Louise Wilson

    Itv hub on my firestick not working. Just a black screen

  • Emma dh

    I am trying to play a downloaded programme but keep getting error ref 003. Can anyone help please?

  • Mark Nutter

    A secondary issue I have with our smaller LG TV and ITV PLayer also is that – if you stop watching a program and return later to watch it you get the usual ‘continue where you left off’ or ‘watch from the start’ messages, not always but on many occasions no matter which option I choose the program starts from a mid advert break, plays about five ads and then simply returns to the option screen again so in effect you can’t continue watching the show. I had a Samsung TV previously and this worked with no such issues and also that TV played through continuous episodes in a series. The new LG TV always stops at the end of any episode and will not continue. Clearly software issues with new LG TV’s and ITV Player.

  • Mark Nutter

    I have two LG tv’s both purchased in the last year and both continually ask for an ITV player login, I login using the code via the ITV pairing website but this just returns in circle with the ITV app asking for login once again. They only way I can mainly resolve this is by unplugging power to either TV and then login once again and this appears to work for a short time of a few days and then I’m asked to login once again. It’s as though the TV’s only have a certain number of allowed logins before they lock you out again. It’s incredibly annoying as with modern TV’s they are designed to be left plugged in standby so I don’t want to have to unplug them and relogin every time I use the App.

  • Kelly Maloney

    ITV HUB working no issues on all other Tv’s in the house but on one TV I use a firestick to gain access to ITV HUB and the past week it is just freezing all the time but only on ITV HUB LIVE TV.Anyone know the reason or how to solve issue please?

  • Autolycus_London

    The Hub seems to hang loading up the sponsor’s image, on my Humax FVP4000T. I don’t have any problems with my Panasonic TV.

  • Man Dingo

    Same problem watching Cold Feet, after adverts play it get a message saying “Where’s my show, return to search” I thought Id found a work around by going back to search and continuing to play from last watched but when it got to the next adverts it happened again and will not play. LG OLED55C9MLB

  • Stacy

    My ITV player keeps asking me to sign in again and again, occasionally I get the menu and then when I select a show it asks me to sign in again! I have an LG smart TV.

  • Terri Hutchinson

    I’ve got the same problem. Can’t watch anything as I just get repeated requests to sign in. Very frustrating!

  • barbaraouharda

    My ITV Hub has not worked for a week now. Tells me to refresh all the time. I have followed all the advice given in the help section but still cannot watch anything.

  • Beverley Barber

    Itv hub hasnt worked since Saturday! Keeps asking me to sign in. Tried it both ways through another device and by entering email address. Goes to program then back to sign in screen. Ok on all other tv’s in the house but not my LG smart tv. Please help!

  • Thomas Watkins

    itv hub not working, asks me to sign in, goes back to select tv program, then asks me to sign in again, over and over. on a chromebook. im missing the rugby!!!

  • Steve Howard

    Hello hub still not working, select program, advert starts pizza add and then restartsTV. HELP!

  • Barry Lee

    there is no ITV on my firesticks this morning for the first time, is there a problem?

  • Leah McKay

    My itv player is also saying where’s my show started last night I’m cheshire area

  • Maxine Whittle

    I have no live itv today. Have re booted but not working. BBC live is working

  • John Potter

    Not working itv player android box live tv something went wrong please try again 001 error

  • Kat Mcternan

    Mine won’t play this morning!! All I see is “where’s my show?!

  • Tanya Ford

    ITV1 live won’t work on my fire stick, all other channels are ok. Keeps saying where’s my show?

  • frank kydd

    itv player works when the adverts play but not the programmes – so come on ITV – get sorted.

  • Jade Cooney

    My itv hub keeps saying where’s my show?! And won’t play

  • Terri Phillips

    Itv Player breaks up before adverts then resumes after

    • Keith Anderson

      This happens with me as well. I thought it was a problem with the TV. Does the same with BBC i-Player.

  • Keith Pound

    ITV hub on Samsung smart tv isn’t working. Error message says the url is down or moved

  • Steve Howard

    cant watch any program at all ITV player, just the start up adverts then pzza advert then it restarts tv, all the other players work fine

  • Paul Roberts

    After many years with no problems the last week or so can’t suddenly play anything on itv or 4 hubs on all smart TVs and fire sticks, tried everything still no difference, bbc and 5 are fine still, in Shrewsbury.

  • Steve Howard

    Hitachi smart tv, ITV hub starts ok adverts ok till lifting the slice of Domino’s pizza then restarts TV every time, been doing this maybe 2 weeks or more ??

  • Mark Wellden

    Working on my phone but won’t screen project to the TV, I get a black screen, it was fine last night

  • Julian Malinowski

    ITV Hub won’t even let me sign in on my laptop for almost 3 weeks now, the app works perfectly on my phone but i cant do anything on my laptop. once i put my email and password in and click sign in, nothing happens. I tried creating a new account, filled out all my info and once i clicked Submit, nothing happens again. Anyone else having the same issue?

  • Andrew Maddever

    Trying to catch up on Emerdale on my Hitachi TV but when it gets the pizza ad it switches off the TV. BBC I player is perfect

  • David Crowson

    ITV1 & ITV 2 live not working on my laptop but, but all other ITV live channels are

  • Ralph

    ITV Hub not working after adverts bloody annoying. Freesat

  • Colin Michael

    ITV hub on my samsung tablet wont play any catch up but is ok for live tv..tried reinstalling app, but just get my device is no longer compatible…doesn’t make any sense

  • Tracey

    Hi my ITV hub crashing after adverts most annoying

  • Ian Wall

    Getting the same problem with programmes getting to first ad break and then freezing. Any suggestions as to how to stop this? Thanks

  • Sue FC

    Can’t get into itv hub on two Samsung tvs. Caught in a loop of sign-in, enter postcode, and various oops messages. No idea what to do next. Frustrating.

  • Matthew Deal

    Not working on my Samsung tv. It puts up a box saying, “Welcome back to the ITV Hub. Please remember that you haven’t yet told us your postcode which means you won’t be able to view all ITV programmes.” Then has three boxes, which are ‘Enter postcode’, ‘Skip’, ‘Got it, don’t show me again’. The app appears to load in the background, but doesn’t respond, so I can’t select an option! Despite filling in my postcode information via the app on my phone. I’ve tried deleting and updating it, but it’s still frozen. Help!

  • Simon Whitby

    I’ve been having the same issue as you guys however I’ve just reset my postcode setting and it appears to have progressed past the first ad break

  • Teresa Usher

    ITV hub not working on Samsung TV and Freesat. Drops out and freezes at first ad break. Asks me to resume but continues with adverts and doesn’t return to programme. Problem for two days now.

  • Tracey Jane Brown

    mine does the same – Sony Bravia too – weird

  • Raymond G Oliver

    Plays through the kids XBOX and on TIVO Box in other room but rubbish on smart tv app !!!

  • (((Doe)))

    ITV catch-up works for about 20 mins then drops out on my LG TV. get a pop up box saying “Whoops, what’s going on here?” Then you’re asked to either click on ‘wait’ or ‘Retry from here’. Neither works, just tells me I have no wifi connection which is utter nonsense as I can get catch-up on my ipad using wifi. If I leave it for about an hour I can get it back, but only for another 20 mins. I can get on all other apps. Their troubleshooting advice is also pretty useless. May try and call them

  • Tania Zubashchenko

    ITV hub having trouble playing programs after first advert.
    TV – sony bravia
    Tried resetting network, factory reset. Nothing helps. Another tv Samsung is fine

  • Ashleigh Dragoonis

    I’m not even getting the option to pair my tv. No sign in button, no ‘my itv’, no pairing options, nothing! Worst app I’ve ever used.

  • Tayla Russell

    Currently down on my girlfriends tv, it loads up fine and starts up the program but half way through the first set of adverts it just restarts the tv every time! Any ideas on what’s causing this ? Thanks.

  • Jim Currie

    Not working on video play This morning Show was looking at going green feature but nothing happens using Surface Pro

  • Difar

    Yesterday the itv hub app on my samsung galaxy s3 tablet said I had to upgrade. When I tried to do this via the Play store it says not compatible with device. The website says it should be compatible with Android v 4.4.2 and above. However, when I e-mailed ITV I was told that ITV hub no longer supported this version.

  • Not working on my Samsung TV. Just get a message saying I need to enter my postcode but there’s no facility for this.

  • Mandy Steele Ryan

    ITV hub just showing 404 not found with a white blank screen

  • Scott Ursell

    Hi I have problem with Samsung smart tv – can login to itv hub but unable to play any programs only get black screen with cameramen names – have cleared settings – have reset hub and re-login all to no joy – just seem to have problems with itv hub every couple of months (think itv needs to purchase some new servers that can handle the high demand)

  • jane trodden

    Can’t login to ITV Hub on LG Smart TV or NOW TV. Have been repeatedly asked to sign back in over the last few weeks, today it’s on a sign-in loop and can’t view anything. Judging by comments of others this has been a common problem for months so…what is ITV doing about it? When will it be fixed? Absolutely pointless us logging these faults if no one from ITV is giving answers! Is anyone out there…?

  • Ava McGill

    My itv hub isn’t working again, it stopped working 3 days ago. When I click on the app I just have a black screen. All apps have recently been updated. I have a samsung smart tv. Can anyone help please?

  • Helen Hodgson

    My LG smart tv doing the same thing asking me to pair it on phone I’m doing that then it says hi Helen then click continue and asks me to do it again?

  • Alan Crozier

    I have been unable to view ITV Hub+ since Tuesday 19th November, as both my iPad and iPhone have messages stating ‘We’re sorry, something went wrong – please try again [ref: 006]

    I have logged out my account and even reset the account on more than two occasions now and the same problem exists. I am also unable to download any programme.

    Can you please advise whether this is a technical fault experienced by all subscribers, or if it my account that has a problem, but more so, how can I fix the problem.

  • Hollie Hoinville

    Itv hub won’t keep me signed in on LG tv.

  • A Baughan

    For the past couple of days we have been unable to access the ITV hub through our Amazon Firestick. It said there was an issue with the licensing. I deleted the app and went to reinstall today, although the icon comes up, when you select it states App Not Found.

  • Wren Seaward

    Keeps asking for sign in, repeated the process several times, each time, nothing.

  • Danielle Parker

    I’m also having this issue. Have you managed to resolve this? Are you always finding it’s doing it on other apps, bbc etc?

  • Ted Butler

    Can’t get past the screen asking me to put in my postcode. I see a few others have the same problem. So now what do I do?

  • Marietta Fourie-Owen

    Unable to access the itv hub programme on LG smart tv. The programme show but willl not play. Only dot moving across the screen. HELP!!

  • Ted Shepherd

    Unable to access the ITV hub app on my Samsung Smart TV. When I launch it, it prompts me with a screen asking for my postcode, but it seems unable to recognize the signals from my remote. I am unable to move on from here.

    • Sarah Foord

      Same problem! Tried updating app and does t seem to work – please let me know if you resolve?

    • Ted Butler

      I have the exact same problem, what a pile of crap, even the BBC can get it right.

    • Matthew Deal

      Solved it, at last on my tv. When highlighting the app on the home screen, it shows some programmes you can select above it. By selecting one of these allowed me to bypass the postcode box and proceed that way.

  • John Stolarczyk

    Unable to access the ITV hub app, on Samsung Smart TV instead being stuck in a constant loop of being asked to log in and/or endless loading screens. Can access it on laptop.

  • Amy-Bronwyn Elis

    I’m having the same problem. Have you fixed it?

  • Amy-Bronwyn Elis

    I can’t get passed the sign in on my LH smart tv. When I do it just keeps taking me back to the sign in. Any help?

  • Amanda Gordon

    Freezing on sponsored by domino’s page and crashing tv so have to reboot

  • Clare Timms

    Everytime I try and watch something on the itv player on my Hitachi smart tv it switches the tv off and back on to the main menu. Has anyone else experienced this?

  • Ian O

    Mother’s Toshiba TV lost the ITV Hub (and My 5 or whatever it’s called!) over the weekend. Any ideas how to get it back?!

  • Anitia Glypth

    JUST FOUND OUT TODAY WHY ITV HUB ISNT WORKING DUE TO HAVE TO USE LOLLIPOP 5.0 ON IT IF YOU HAVE AN ANDROID IPAD LIKE ME THEN YOU HAVE TO CHANGE FROM YOUR KIT KAT 4.4 TO THE LOLLIPOP VERSION OF 5.0 STILL TRYING TO WORK OUT HOW AND WHERE TO DOWNLOAD IT FROM FOR THE ANDROID IPAD THAT IS WHY YOU CANT GET ITV HUB AT THE MOMENT

  • Leigh Ingram

    Having the exact issue on LG Smart TV.

  • Kelly Temple

    Using Samsung tv and every time I pause catch up it restarts the whole thing from the beginning.

  • Abigail Louise

    I can’t get live TV on my l S8 phone, I didn’t have any issues before but just lately it doesn’t want to work. I’ve uninstalled the app and reinstalled again but still no joy. I just get a ‘something went wrong’ message (ref 001). I can watch all the itv hub catch up shows but not live tv. Anyone know what the problem is?

  • Denise Pearson

    Yep same in Poole.Same tv.Several days now.Really annoying!

  • Denise Pearson

    Same here.Have two year old Samsung Smart TV ITB Hub stopped working several days ago.Get as far as first ads then blank screen No idea how to put right.
    Poole,Dorset.

  • Simon Bates

    Will not play. Gets to the start of the program sometimes but stops after I have watched the adverts for a zillion times. Useless. Samsung TV, 2 years old. ITV should just talk to the BBC their Iplayer never has problems, just copy theirs.

  • Anne Strahlendorf

    I can’t log into ITV; all email addresses are being rejected, ergo I can’t retrieve my password. What can I do or is this an ITV fault?

  • Barry Wilkinson

    Not working here on my new Sony Bravia via YouView. Goes through all the adverts but stalls at the programme. Works OK on my iMac?

  • Charlotte Phillips

    Not working on hitachi smart tv. Playing adverts but not the program… been happening for a few days.

  • Alan Gimes

    Suddenly not working on our Samsung Smart TV

  • Wendy Hill

    ITV hub not been working for days on Android tablet,Rainham Essex

  • Paul Turner

    I have a LG smart TV the hub keeps asking me to sign in only fix I’ve found is to remove the app then re install make sure you don’t use the back button. Not tried yet using exit or home button might work but still a pain in the ass if you hit back as it will ask you to sign in again and end up in a constant loop such poor software never known anything like it .

    • Anne Strahlendorf

      same here!!!!!!

  • Louise

    I am repeatedly trying to pair with itv hub but being sent back to the sign in screen after trying to play ya programme. I have a LG TV. Any idea how to fix it?

  • Dena Larvin

    Keeps asking me to sign on LG smart Tv despite signing in numerous times so annoying

  • Dorothy Mark-Quartey

    I have the same problem as Emma Fenton. I have a Toshiba Smart Tv, all the apps works fine apart from ITV hub. As soon as the first advert finishes my screen blacks out. Please fix ASAP! Located in London

  • Nicole

    Our ITV hub isnt working on the samsung smart TV. Located in north essex.

  • Jane Bennett

    ITV Hub not working on Samsung TV in Wells Somerset and hasn’t for the past week

  • Janice Bruce

    ITV hub keeps asking me to sign in on my LG smart tv. This has happened the last 3 days!

  • Michael Beaumont

    Itv player not working on the LG smart TV, keeps logging us out. Has done this since last night. Very annoying!

  • Diane Herrington

    ITV Player not working on Samsung Smart TV today 4th Sept

  • Paula Bowern

    Keeps asking me to log in then saying it’s wrong and every time I click on forgot password it takes me back to sign in before I can enter e mail

  • Kathryn Trengove

    Keeps asking me to log in but then just keeps saying that there is an error but I’m putting in correct details

  • Marie Noakes

    Each time I try to use Itv hub on my toshiba smart tv, it plays (just seconds into an advert) then turns off and goes back to tv channel. Tried a few days now and always the same. BBC IPlayer works fine

  • Linda Gerwinat

    Itv hub keeps telling me to update my browser settings…….they are right….but it won’t recognise them.

    • Belinda

      I have the same problem today – Tuesday 27th

  • William Hennessey

    I have an LG smart tv but I cannot access ITVhub. Whether I sign in manually or via my iPhone the tv reverts to the ITVhub home page after each login.
    Any suggestions?

  • Donna Bellhouse

    ITV Hub keeps asking me to sign in on my LG smart TV. Still working ok on my android phone. Very frustrating:(

  • Active Convo

    Just logged me out. I keep resigning in, then it immediately logs me out again

  • Joan Elizabeth Morton George

    Itv hub not playing on any of my devices over the last few days. 🙁

  • Teresa Lane

    This is all great but what do we do? My itv hub wont play live tv when I plug it into the TV ive tried it from iphone and ipad and on 3 different tv’s Ive also deleted app and reinstalled are there any solutions? I just get a blank screen with sound. Only started about a week ago and now won’t work at all.

  • Marcus Kenning

    No matter which browser I use – all reset to defaults, cleared cache etc, it keeps telling me I need to update my browser settings to allow content. some times it will play the intro advert for emmerdale and then tell me again, update my settings. Anyone else getting this?

    • Sally Beaman

      Yes, I’m getting something similar today, but was fine yesterday. I use it on Windows with Firefox browser

    • Niki La Roche

      Yes

    • Clare Verlander

      yes, keeps asking me to update browser on windows firefox.

  • davidJ1313

    Same Same on my Samsung Smart TV.
    Contacted ITVHub tech team who can only suggest re-loading App. Useless bunch. MY IT friend suggests ITV have tweaked their settings to try to improve programme stability. The adverts are fine but the programmes wont play at all now.

    You get what you pay for or in this case you dont pay and get a mediocre service.

  • darymave

    My Windows 7 will not let me play ,Ive signed in several times but there is NO play button, although its saying watching now ??

  • vicky

    itv hub not working on my smart tv , i pair it it says im logged in then logs me back out. ive tried 5 times

  • Sarah Newton Delaney Toia

    Windows 7 pc keeps asking me to enter my postcode when trying to watch a program but then says my name/password are incorrect, when i know they are not…!!! I have tried multiple times now for days.
    Works fine on my phone or Samsung smart TV

  • kirsty walters

    Crediton Devon. 20th July. Keeps asking me to sign in. Tried manually and with pin 5 times!

  • SEAN MURDOCH

    Itvhub down in Dunmurry, Belfast. Not playing anything

  • Gayle Jalbert

    My itv hub keeps asking me to sign in, I’ve now done it 6 times this morning 3 with the pin number and 3 manually but everytime I go to watch a show it goes back to sign in…. I upgraded to itv+ and it seems to have started since then

  • cocococo

    Wht does my itv hub look different on my roku? I used to be able to click on each channel, itv, itv2 etc, I now don’t have this option?

  • Natasha

    On my Samsung tv it keeps saying welcome back enter postcode or skip but it won’t let me do either, any button on the remote won’t activate the screens it’s given so can’t watch itv catch up at all now

  • Simon Tappenden

    ITV hub keeps asking me to sign in, I do so and it’s back to sign in again

  • Jane Stanley

    ITV hub crashes when watching Love Island. ON EVERY ADVERT for about five times before it will start again. What on earth is going on?

  • Sam broadhead

    ITV hub keeps logging me out on my tv and won’t let me watch anything been same since last night

    • Olaya Siñeriz

      Same here. Any solution?

  • Maria Obrien

    Same here been like it for days

  • jo humphrey

    No itv player this week on my smart tv but using my Amazon fire stick. Black screen with the android logo upside down in top left corner. Been like it all week. I am able to watch on my iPad! Weird!

  • Lorraine Bacus

    getting black screen when trying to watch love island. can hear them talking but no video. hopeless.

  • Lucy R

    Every time I turn the TV off it asks me to sign back in instead of keeping me signed in. It’s been like this for a couple of days

  • Michael Thomas

    ITV hub restarts my Toshiba TV midway through the first add. launches fine, but a soon as u choose a program, adverts starts then switched the TV off.

  • MARIE MCERLAIN

    Itv hub hasnt been working for me as 3 days i need help lol

  • ameeta

    ITV player on the fire stick is not working. It plays for a moment then freezes, and does not unfreeze. It has been the same for 2 days

  • Anastasia Coe

    Tried to watch itv 2 live TV and keeps telling me there’s an error

  • Dave Howell

    ITV hub not working on JVC tv, keeps turning tv off

  • Trebor Street

    Itv hub has never worked correctly on our Samsung smart tv , it freezes after every advert !!! , yet BBC hub works every time , Will not be getting another Samsung , Daughter has a LG and always plays without a hitch !!!!!.

  • Glen Winkfield

    ITV Hub is not working with my Amazon Fire TV

  • Elaine Gould

    No ITV iHub s not working in conjunction with Amazon Firestick. This is the 3rd day I am unable to access ITV hub. The screen just goes black! Technology is ok when it works but otherwise it just infuriates you – Not a happy Bunny

  • Kliff Williams

    Itv hub not working on Amazon firestick :/

  • David Marchington

    Samsung Tv.. wife not a happy Chappy… Cannot watch the catch up soaps… lol… Tameside, Manchester.. lol…

  • David Hill

    Wifes I Pad goes to log in every time started today.Same as Carole Shepherd belows comment.

  • Carole Shepherd

    ITV hub keeps stopping and sending me back to search which then doesn’t work meaning I have to close it and then start program again. Can anyone help resolve this problem. It happens every time.e I try and watch something on the ITV hub.

  • Pat Smith

    i have an LG SMART TV

  • Pat Smith

    i am unable to watch itv hub as every time i click on program it reverts back to sign in and another code never lets me in

  • Akash Kumar

    Just wondering if you are still having issues or if u have found a way to rectify it as I think I have the same problem and I have a sharp TV. I get past the advert and within 30 secs I get a whoops whats going on here message with the option of waiting or starting again but obviously both options don’t work.
    Any help would be great, thank you

  • Linda

    Mine is doing the same very annoying type in code then have to repeat still not working

  • Therese

    I have a Samsung and for the last 2 days I have struggled to access itv hub. I have reset the tv several times, updates are all current, reset the WiFi hub.
    When eventually I do get the itv hub to even appear on the screen and catch up on a program, it buffers constantly! It NOT my WiFi as the itv hub works perfectly on my iPad and iPhone. Other apps work perfectly well on the Samsung tv also. Just this and the other “player”
    It’s a joke! If an update has taken place then clearly it’s not compatible with Samsung software

  • Len Milburn

    Trying to watch from Malta, have not had problems previously. ITV hub not streaming live TV channels and cannot play on demand program on my Samsung TV. On Apple TV4k I can watch on demand but cannot stream live tv. Very strange. Has been like this since early today. Have reset and logged back in to the App but still no joy.

  • Heather Asling

    ITV Player showing error message 003 when trying to watch downloads on my iPad. I do subscribe to the player and although from UK watching in Spain. Don’t think that is the issue though as watched yesterday

  • Keith Routledge

    itv player stopped working 21/04/2019 and as of 28/04/2019 this site remains down. No info as to when itv player will be up again.

  • Maryalice

    Stopped working on the iPad yesterday :(, when will this be fixed please

  • Lesley Pratap

    Itv hub not working on tv. Keeps asking me to log in . Log in with code then it gives options to sign in now or just browse. Which ever I choose it then requests to log in or pair again. Just going round in circles!!

    • Linda

      Same

    • Pat Smith

      SAME

  • Elaine Redmayne

    Itv hub not working on tv. Keeps asking me to log in . Log in with code then it asks if I want to log in or browse. Which ever I click it then says log in! Can’t view anything

  • Lauren Johnston

    ITV player app working fine but I would prefer to watch on laptop. It loads page on laptop but no play button appears like normal so I can’t play it. I’ve tried what the ITV website suggests to help, including clearing my cache, cookies, different browsers and even restarted and updated my laptop. Still the same whichever browser I use, no play button appearing. It’s frustrating when I want to catch up on programmes.

  • powerbookg4apple

    Same my Samsung tv I press the itv smart hub then I’m stuck on this message saying welcome back to itv hub u have not told us your postcode but it gives me 3 options 1 enter postcode 2 skip 3 got it don’t show again but I can’t press either one it’s stuck and nothing’s works needs a update ASAP

  • Emma Herbert

    Watching itv live (Britain’s got talent) through the hub and it keeps freezing and skipping on a Samsung smart tv.

  • Nicely

    Astonishing and disappointing that ITV haven’t fixed this yet. Gets to the end of the Domino’s add and then switches the TV off! This is on a Toshiba smart TV.

  • Kim Newbery

    Not working on my laptop in any browser!

  • Paul Williams

    Not worked on my Firestick in weeks!. App Loads and I can select a program, it goes to start then crashes out the App to main screen.
    Sticks been reset and cache cleared App uninstalled / reinstalled still same problem. All other apps working fine. Getting fed up with it now.

  • Mel Morris

    Not working properly on Apple TV. Keeps stopping completely and closing the app

  • kingston s nelson

    not working with chrome browser. i am able to watch in edge browser.
    requesting reset password. no email is sent to reset.
    setting up new acc. no email is sent to activate.
    all issues are with the chrome browser.

  • Paul Thomas

    Itv player not working on Sony Bravia. Working ok Monday 18th March 2019 but not Tuesday 19th March 2019.
    Reset a couple of times with confirmation code, player loads you can select episode which loads but won’t play. It sticks on zero seconds!

  • Cynthia Nyakachanga

    The Show is not currently available. Please try again i a few minutes….
    Since 2 days ago

  • Can’t log on using FVP-500T get whoops message.Looking at Humax forum this as been going on since last year at least.What’s going on ITV.

  • Kwadwo Kissiedu

    Not working on Roku 4. P popup saying, “there seems to be an issue with the itv hub”

  • Robert Adams

    My ITV Hub keeps going down and I have to reconnect very often, why is this happening?

  • Elizabeth Gould

    I have the same issues as listed below with cold feet, adverts at beginning play, but then screen goes black. any fixes please?

  • Nick Hopwood

    I’ve got this issue. I can watch the current series of Cold Feet on my computer but not on TV, even though I can play every thing else on TV including the last series of Cold Feet !

    Anybody know how to fix it?

  • Nikki Moughton

    Experiencing the same issue as many others: episode 1 of cleaning up is crashing right after the Doninoes advert. We have a samsung 4K smart tv.
    Thank you for fixing this issue soon!

  • Chris Robards

    Crashes my tv every time we try to watch episode 1 of cleaning up. Get the dominos advert and then my screen goes black with the itv logo in the corner. Watching via Freeview Play on Samsung TV.

    • sharon foden

      Same, just a black screen for episode 1 but episode 2 plays ok

  • Jaime Gail Timms

    Crashes my tv every time o try to watch a show. Get the dominos advert and then my screen goes black. Watching via Freeview Play on TV.

  • Marilyn O’Brien

    Unable to watch anything on ITV hub on my Hitachi smart tv, goes back to tv after playing advert. Annoyed as only just bought TV all other apps working fine.

  • Steven Turner

    Unable to log in on Humax fvp4000,tried rebooting and creating new account etc

  • Carole Robinson

    ITV hub is terrible, unable to watch Cleaning Up episode 1. Black screen with ITV in the corner. Terrible. BBC Iplayer is much better.

  • Elizabeth Smith

    Unable to watch on Samsung TV here too, just get black screen after adverts. (Mirroring screen from tablet instead but the picture is pretty dire!)

  • Catherine Maris

    Same problem here!

    • Gary Clay

      Reported it. Apparently the team are ‘on it’. I won’t hold my breath!! Episode 2 works!!!!

  • Jan Gulliver

    Unable to watch ITV hub on my Samsung TV, not playing Cleaning up not clod feet, shows adverts first then just a blank screen with ITV in the corner

    • Catherine Maris

      Sam problem here!

  • Claire Spence

    My itv player hasn’t been working on my Freesat since the beginning of December. I spoke to itv and Humax at the time who both assured me this would be fixed before Christmas. All the other on demand channels work, it is only itv which is not working, although it works on my laptop. Do we know when this will be fixed?

  • Laura Sutherland

    Not working again (since yesterday PM) blank white screen – my only surprise is that it has been working for quite a few weeks without incident!

  • kofiadams

    My ITVPlayer has suddenly gone down and I have tried numerous times to pair but it is still not working with any of the codes given

  • Dawn Turner

    Itv hub not working. All other apps are fine but itv plays ads then switches the tv off.why?

    • Jodie C(71)

      Same here been like it for past 2 days.

    • Sally Wally Grimshaw

      It’s been like it for weeks, is there anything we can do or speak customer services?

  • MICHAEL WILKINS

    I have had a problem with ITV hub for weeks. When I go on the app it comes up with a box that says:
    Please remember that you haven’t yet told us your postcode which means you won’t be able to view all ITV programs.
    Below this there are 3 grey boxes.
    ENTER POSTCODE
    SKIP
    GOT IT DON’T SHOW ME AGAIN.
    The problem is there is no way for me to ENTER POSTCODE or scroll down to SKIP
    The only way to get past this on my SAMSUNG Smart TV is to go back to the Smart hub.

  • Martin

    Well it seems that ITV Hub is back up and running smoothly I guess the issue was on their end and they have change the look a little, running great now

  • Sally Wally Grimshaw

    I can’t access itv hub it plays the adverts then cuts out and turns off. Can somene help plz

    • Beccathebruce

      Mine too. Have you found a way around it yet?? Thanks in advance.

  • David Beaumont

    I can access the hub but it will not allow me to play any videos. It comes to a screen that tells me there is a problem and then when I press ok it just returns to the same page. I’ve tried the itv help which er doesn’t. My TV is a Sony Bravia 50 inch. Any help would be appreciated.

    Many thanks in advance.

    PS The problem first occurred on Friday 7th Dec 2018 at 9pm.

  • Martin

    I think they fixed their website hub is working again as of this morning yeah…..

  • Gillian Wheeldon

    I can use ITV hub on my iphone, but desktop machine won’t work. It just keeps asking me for my postcode over and over again.

  • Martin

    Mine was fine 10 days ago on Mac mini and iPad but yesterday nothing getting unable to play or the 006 error hope the fix soon missing my Corrie

  • Katie Griffiths

    Error 006 when using vpn, cleared caches and restarted ap to no avail

  • Alison Frances

    can get live tv on itv but cannot play any catch up programmes. Is it me (my table) or is it ITV hub ?
    I’ve cleared cache, cookies, history etc etc. Logged out . logged back in. Verified my email account. Restarted my laptop.and checked my browsers are up to date etc. I’m exhuasted and frustrated now after 2 days of this.
    Can someone out there advise.

    • Bazzie Larder

      I think it must be the hub Alison. The app on my ipad has been dreadful for the last few days, whereas BBC, All 4 etc all work fine.

    • johnnyhozhall922

      Did you have any success with your problem above as I have had the same for weeks, Best wishes John

  • susan buchanan

    unable to watch ITV hub on firestick today

  • Chris Chantler

    i login to ITV on my Mac book, then select a show to watch and then it returns to the login page!!

  • Marcia Lindsay

    ITV won’t login on laptop but fine on ipad

  • ITV player not working on my Amazon firestick

  • David Garrett

    Haven’t been able to access ITV Player for a couple of days now. On Windows 10 I get “Sorry, this video isn’t available right now……”. On Samsung TV I get “Where’s My Show ?! – Return to Categories”

    • Glynn Williams

      wonder what’s going on.

  • Gaynor Hancock

    Not been able to get on ITV player for over a week now. “Sorry, this video isn’t available right now……

  • LG TV have to sign in every program now whats gone wrong

  • jaybird24

    It’s been 5 days now with the same message on ITV Player “Sorry, this video isn’t available right now…………..” every program the same message.
    I emailed ITV but got a reply “we will get back to you within 5 days”

  • Same here works for awhile then I get this “we’re sorry something went wrong 001” been doing it for ages.

  • beatrice321

    ITV hub just keeps switching my Toshiba TV off. All other catch-up apps working fine.

  • Bazzie Larder

    Two days now and ITV hub will not work on ipad, iphone and apple tv.

  • Yoko8 puppies

    No itv hub on catch up or firestick

  • G Lees

    ITV Player is not working on my Windows 10 desktop pc, my iPad, or my android phone!

  • Daz Davy

    I’ve signed into Itv player using chrome and upgraded to hub+ but I cannot watch any pre recorded programmes.

  • Maria Carter

    ITV hub will not keep me signed in I have to sign in on TV every time I want to use it won’t let me do it via laptop every time I enter the code it doesn’t work

  • Meryl Karon Osborne

    Hi. Itv player will not let me sign in. Tried everything

  • Mark

    ITV app on Amazon Firestick buffering after few seconds’ viewing whereas Netflix etc works fine. Very annoying!

  • patsy baker

    I can’t watch itv hun. Keeps asking me to log in. So I log in and pair my tv then it takes me right back to a log on screen to log on again. Very annoying!

  • rebusaroma

    what is the point of asking if we ve got any problems then ignoring us?

  • rebusaroma

    no itv player on amazon firestick at all today.not the first time in recent weeks.what is the problem?never get this with other catch up providers. we are in york,uk.

    • Patricia Walker

      I’m in York and the ITV player is not playing on my Now tv stick, but it’s ok on the smart tv. Very annoying

  • Heather Robertson

    Blank screen for ITV Hub on Fire Stick as of 31st August 2018 and still a non-show today 1st September

  • Maureen England

    ITV hub not working on Samsung smart tv. White page comes up with 404 not found and nginx/1.14.014.0 Tuesday 28th August 2018. Everything else working fine.

  • richard1949

    Cannot get ITV player to load today (25th Aug 2018) yet BBC iplayer and Channel 4 are fine.

  • Jackie Parker

    changed my broadband supplier when I put the new password in BBC player worked but itvcatchup stopped and still not working on my Sony Smart TV 23/8/2018 despite constantly re-entering my postcode

  • Lynette

    I have to keep logging in everytime i want to watch something on itv hub on my smart tv. Im losing the will to live as it takes me forever to want to watch something

  • Sue Piggott

    ITV won’t work on my Amazon Firebox (Panasonic TV) and didn’t yesterday either.

  • SHIRLEY Frapwell

    Today the it hub would not work on my Samsung phone.and also I could not download the App on my new Tablet. What is the problem.

  • Lucinda Clifford

    ITV hub won’t load any video on Panasonic Viera TV that is less than 6 months old. BBC iplayer works and I used to think that was rubbish until I encountered itv hub.

  • Jill Townend

    lg oled – keeps asking to sign in, you sign in and guess what keeps asking for sign FFS lets find something better on BBC!!!

  • Charmaine Way

    why do I keep having to log in on my tv anyway ffs! … such a wind-up

  • Janis Kinnear

    Itv catchup on Now Tv not working . I use this all the time to catch up on my daily soaps etc So annoying! Just says Ooopps somethings gone wrong We are working on it!

  • Janis Kinnear

    Itv not working. Messages appears saying Ooopps somethings gone wrong. Purfleet Essex area

  • Nikki Herbert

    Can’t get itv on now tv, error message says whoops something’s gone wrong, we are working on it, been like it for two days now.

  • Jennifer Deans

    ITVHub won’t load. Samsung TV. Tries to connect and fails. Returns to live TV after about a minute. Like this
    for last 3 days. Hopeless!!

  • Rodger Peach

    Samsung LG TV continues to ask for log in and refuses to stay logged in

  • Rachael Seabright

    Not working for me either

  • William Jf Harding

    Itv 2 on itv hub not working arrrrgggggg

  • Elizabeth Arosa

    Tv catch up not working here neither…Is this due to the football or something? I seem to have started having the problem just when the football started.

  • Steph Caws

    Never works on my LG smart tv

  • browneyedminx

    Just been catching up with programmes, and now cant watch no more, as its not working. Tried signing in, but it wont allow it….

  • Adam Hughes

    ITV player buffers for about 30 seconds every 15 seconds of play. Has been doing this for 3 days now..

  • johnsnowden

    for the last 4 days a TV in the bedroom does not connect to ITV Hub at all you can resign in as many times as you want but you still cannot get in to watch catch up. We have just come back from abroad and my wife wants to catch up Corrie but it just wont sign in. Samsung smart tv (10 months old) based in Essex. It gives a code to log in on the internet but when you go to the page then there is nothing there to use the code with just a page asking you to sign up again, how many bloody times do you have to do this.

  • Beverley Williams

    Unable to watch itv player for the past few days. What’s going on and when can I expect it to return. It’s always been troublesome when the ads come on but eventually I get it going again. I click on a programme and the screen just turns white.

  • Pat Triner

    ItV catch up not working on my samsung smart tv, whats going on???

  • Jill Loska

    ITV Hub not working stopped half way through programme and cannot sign in .

  • Cem Hasircioglu

    ITV hub not working again!!!!!!!!

  • ANGELA BRADLEY

    Unable to watch itv player again, this time trying to watch Innocent, last night Corrie. Really annoying as you get as far as selecting the programme & then when trying to open and play the application just times out

  • Emilie Garrod

    I am trying to connect via the Amazon Firestick but it says it cannot find my internet connection..Whoops, what’s going on here? Have tried BBC and that is working…

  • iceman coffey

    Mine is playing dickensons real deal from earlier missed all of bgt what’s going on !! I got a Samsung smart TV

  • Stace nulty

    Not working on Now TV or Samsung phone app

  • Tina Hayes

    ====SAMSUNG SMART TV SOLUTION=====

    On Samsung smart TVs you get a code
    The correct address to enter it is
    Www(dot)itv(dot)com(forward slash)tv
    There is a box to enter the code,follow the rest of the requests and it should work

  • Tina Hayes

    ====SAMSUNG SMART TV SOLUTION=====

    On Samsung smart TVs you get a code
    The correct address to enter it is
    Www(dot)itv(dot)com(forward slash)tv
    There is a box to enter the code,follow the rest of the requests and it should work

  • Brian Greensides

    Thursday Morning and all is well. Both PC and Samsung television now working.
    Hooray !!!

  • Keith Towers

    I have the app on my television. Until now I have been able to watch catch-up TV without a problem. Now when I go to the app it asks me to sign in on my computer. I did this this morning and it doesn’t recognise my password. What’s going on. I don’t need or want the add free subscription just catch-up.

  • Karen Neeson

    Not working for 2 days now on a JVC tv

  • Brian Greensides

    Update, now working on PC, but no joy on Samsung TV.

  • Brian Greensides

    No joy on either Samsung TV or Desk top PC. have tried to reset password, but promised email with new PW never arrives. What the FU.. is going on.
    20:40 Hours 30/5/2018

  • Bridget Kingston

    Not been working here fot 4 days on my samsung and not available on my LG. Really p….d off missing corrie.

  • Kathleen Valentine

    Not working on the firestick going round in circles as it’s allowing me to sign in on my phone and nowhere else

    • Angie Renwick

      Same here! Fine on tablet and phone not working on TV, asks to input code but then does not allow you to do so. So frustrating!

      • Kathleen Valentine

        Fixed this issue by re_registering using a different email address and signing in using the TV code Xx

        • Angie Renwick

          I tried that.. but it kept telling me ‘please enter a valid email address’ for my alternative…and it bloody well is valid!!

  • Lisa Campbell

    Mine is down also. Anyone know how to fix it yet? Smart TV

  • Tina Hayes

    Solved check above post by me

    • Angie Renwick

      Can’t see your post??

  • Sandra Magri

    I’m having problems too these last couple of days…
    The app for Samsung smart TVs needs updating I think but I’m no expert…
    My last resort is to watch it on my android – it works fine there!
    But how long is this issue going to last???

    • Tina Hayes

      Read my post above I’ve just solved mine

  • simon tucker

    Itv player on firestick not working so annoying for weeks now … I want to .come on in. But itv will not let me.. I goto the website to pair.sign in and all I get is an itv server error message… no help offered just error message rediculous itv!

  • Enid Jones

    ITV hub not working on our Samsung tv works on iPad

  • Lyndsay Roberts

    Itv player not working through firestick…so frustrating

  • Samantha Healy

    I am having same issue with fire stick and it’s driving me crazy. Keeps going back to sign in page . . I logged in on phone and that worked ..and programmes playing from phone . Trouble is I want to watch it on my TV ffs …sort it out please

    • Lyndsay Roberts

      same here

  • Brian Dews

    Itv not working on firestick !! Will the problem get fixed ?

  • Bethany Pierson-smith

    My itv hub won’t sign in on Samsung smart tv either. Not since Friday. Very annoying.

    • Jen Blades

      ITV Hub also not working on my Samsung smart TV – any news yet what is wrong

  • Deedee Clarke

    My itv player is not letting me watch anything on my Samsung smart tv, every time I press ok on a programme it just goes back to the sign in page

  • Ginchy

    When I try to watch on the itv website it keeps saying “Oops it looks as if there’s a problem. Please refresh your page or refer to the ITV help hub.” Which is not very helpful.

  • Robert Vernon

    same issue on my firestick, anyone have any answers yet?

  • Sarah Garniss

    ITV still not working on Amazon Firestick / Samsung TV – so frustrating – when will it be fixed? There seems to be no updates letting people know what is going on.

  • Robert Blackburn

    On Samsung smart tv keeps asking me to sign in or sign up when I do it goes back to square one

  • Julie Stevens

    I can’t watch anything on itv hub it’s asking me to sign up again when I already have

  • Bo Sidney

    My ITV hub on my Samsung smart TV isn’t letting me watch any programs. prompts to go to a web page with a code but the web page says error.

  • Hilary Asquith Crossland

    My itv hub not working today on my samsung smart tv ,Was ok yesterday now its asking me to put a code in seems like everyone having problems.

  • Carol Metcalf

    Samsung tv. Unable to sign in . Does not let me reset password either

  • HolzD

    My itv hub on my smart tv won’t work asking me to log in to account and type a number in when promted did this on my phone but was never asked for the number that was given on my tv screen. Can watch programmes on my phone fine

  • NgTurbo

    Anyone else having serious problems with ITV Player not working right now? Let us know if you can’t watch anything!

    • Marie-Anne Howard

      Yes, I can’t get mine to work either. As others have said it asks for a code but does not allow you to input this anywhere? Very frustrating!

  • Mimi Habtemariam

    Can’t sign in on my Samsung Smart TV on Thursday 24th of May either. It’s been like that for the past 2 days . This is very frustrating.

  • Michael Stanbrook

    I can’t sign in on Samsung smart tv, get error as soon as I select sign in.

    • Mary Garnett

      Worked fine yesterday Tues 22nd but not today Wed 23rd. Basically I go into hub just fine, then select programme and it is when I try and go into an individual episode that it blocks me.

      • Michael Stanbrook

        Can you sign in as it won’t let me but I can watch programmes

        • Mary Garnett

          I never actually sign in. I just go straight in to the itv hub as I do with BBC iPlayer.

  • Darren Herbert

    Stopped working today. Not used it for 2 weeks but did update system software to android 8.0. Phone is Honor 7x.

  • ITV hub not working all week on haewai p10 tried everything can’t get working sad face ☹️

  • Hayley Crosby

    Itv hub not been working all week on mobile HUAWEI P10 iv u installed app and reinstalled nothing working southampton

  • Gillian Warwick

    Same here on honor 9 not loading crashing before its loaded up.. Grrr

  • Bethany Weston

    Not working on my Huawei p20 pro – shows loading screen then cuts to homescreen. Please fix!

  • Deborah Roby

    Itv player opens and immediately closes on my honor 9 phone. Been doing it for about a week. Have uninstalled app and reinstalled. Makes no difference. I want to wtch Corrie! Hope it gets fixed soon!

    • Gillian Warwick

      I feel your pain

  • Sarah Hargate

    Itv not working on huawei phone I live in s13

  • Richard Davis

    Not working on my Samsung TV, neither is 4 or 5. iPlayer works fine as do UTube etc.

  • margaret smith

    Sick and tired of this now. Is there anyway I can return to the previous version?

  • Courtney

    ITV hub hasn’t worked for around 3 days now, shows the loading opening screen and then cuts back to the phones app screen?

  • Eden Maddox

    I have been unable to access the ITV catch up player for over a month now, but fortunately, everything is fine when I watch on my laptop live…Hope the catch up player is fixed soon!

  • Dom inic

    Itv player app will not start on android phone since this morning

  • Gemma Massie

    ITV hub not working again, it’s been down now for 4 days .just when I need it the most as I’m on holiday. Anyone no why?

  • Katie Jarvis

    It’s not working today hasn’t worked all day on our Samsung smart tv. All other apps are working or bbc etc just itv player we have problems with the itv player often and have to reset it constantly thank you

  • Martin

    Itv hub app on android not loading for a week. All other apps fine bar channel4 app.

  • Steven Harris

    not working on android for 2 days

  • JohnC

    ITV Hub not working on LG 4K Smart TV

  • David L Smith

    Smart hub is not working on Samsung TVs itv only

  • Chris Minter

    Smart hub not working on Samsung smart tv today

  • David Lewis

    Became an ITV hub subscriber on All Fools Day since when none of the programs I downloaded onto the ipad have been accessible off-line – while the All4 app works fine and costs nothing.

  • Darren

    Ok I have an android box weird to learn it’s working has there been an update, I usually see a motion of the live footage before I got the play button, however it’s frozen, I hit play and it’s frozen no motion no sound, it is Friday the 6th April I will have to give them a call for update, like others I am having problems, however I don’t get VPN if you are a licence payer like myself I see no reason to use a VPN or maybe you might be ex pats in another case, anyhow I use my speedy internet and it frozen on an android box catch-up works though I have had this problem before any ideas folks anyone spoken to the hub helpline?

  • Jerry Gray

    Itv player has not been working on android for over a week.

  • Loz Hellyanna

    ITV player not working on samsung smart tv but it is working on iphone 6s

  • Andy Baxter

    Itv player not working correctly on Samsung Galaxy S8 phone

  • Dusty Knight

    ITV hub not loading on Samsung TV 26th march.

  • Howard Wall

    Been using Hola for a while now.
    Over the last week or so, cannot connect to ITV. Message comes up: ‘Ooops there seems to be a problem’
    Refresh or ITV help does nothing.
    BBC iPlayer works fine.
    WTF is happening….

    • Jennie Louise Gorman

      Same problem using hp envy laptop

      • Jennie Louise Gorman

        Where there is a will there is a way!

  • Jayemelle

    I just remembered that about a year ago I couldn’t access BBC iplayer for about a week. Then all of a sudden it started to work again through Hola. I think they change their site in a way that can’t be accessed through a free VPN. Then I think the VPN finds a way to work around the issue and the access returns. Just a thought. I will keep trying everyday hoping it will return before I miss the ending to Marcella.

  • David Pate

    I can still watch ITV on my iPad and iPhone through the player app or on my computer through the website – but not on either Roku or Apple TV. If they’re trying to stop people watching through VPNs, it’s odd that the iPad app still works. I have sporadically been able to access the app if I switch to service through a VPN router that is set up to be in England, but – somewhat strangely – that only works sometimes. I also note that it’s no longer possible to stream video from the iPlayer to Apple TV – you can’t even mirror the output.

  • Mary Fleming

    Could it be that ITV is now reducing its free service everywhere and are moving toward a subscription only option? Just a thought.

  • Jayemelle

    I can’t get ITV on my computer which I have done for years using a free VPN. Now it keeps giving me the pop-up ~Oops there seems to be a problem~. Either refresh or go to ITV help which, by the way, has not been helpful. Anyone else having this problem. I can access BBCiplayer no problem so it’s not the VPN. It’s been 2 days without The Street.

  • Martin Amor

    What with issues of ITV HUB not playing now on old, (that’s a laugh) 2014 and 2015 sets and also problems now with ch4 also permanently stopped working, it makes me think if it is worth buying a SMART set next time. After two yrs sets now become out of date and I tend to hang onto mine for many yrs longer than this. My answer therefore is not to buy a smart set but a standard quality set and to purchase a “box” connecting to the set via HDMI. Hopefully the box should have all the channels for all the catch-up television and will not go out of date. If it does however I am only loosing the small cost of a connected box and not the functionality of my set. Is there any legal person out there to advise if the loss of functionality to our sets has any legal regress?

  • Yamdevyam Yam

    It is not working today. Til;l day before yesterday it was working fine

  • Menorca Man

    Have been able to watch ITV Hub on my Android box via Hola free VPN but now, after the adverts, I’ve started getting the error message “We’re sorry, something went wrong – please try again.” (004)

  • Mary Fleming

    Apps have disappeared from our Panasonic smart tv. We have Freeview and are on Yorkshire tv area. Also can’t get 4 on demand either. So now just left with BBC iplayer and 5

    • Martin Amor

      You wont be able to get ITV hub or channel 4 Hub anymore. Certainly on 2014 and 2015 Panny sets this has been removed and now replaced with the ITV player which will not work on 2014 2015 Panasonic sets. Its amazing how products become outdated so quickly. So my Panasonic is now dumb TV.

  • Andy Davies

    Hasn’t been working consistently on either my new Sony Lcd or through bt box for a few weeks in the Chester area. Some error messages say it cannot find our location

  • John Leather

    Redcar and Cleveland, LG tv. ITV addon not working on Kodi.

  • Andrew Marlow

    East Anglia region. ITV Hub not working with Freeview through Panasonic TV. Utter rubbish service. I mean seriously rubbish inconsistent and appalling service.

  • Chris Beardall

    Not working on Samsung tv, Granada region. App frozen.

  • Andrew Jackson

    Itv player not working or severely interrupted playback on Samsung Smart tv, Stroud area

  • Penelope Farmer

    Not working on my iPod March 10th. Why?

  • Pauline Smith

    ITV player not loading on LG smart tv in northamts NN6.

  • Lyndsay Russell-Jones

    Not working on Samsung smart TV

  • Susan Harris

    Not working again on Samsung smart tv
    All other tv Apps are working fine!!

  • will meaney

    Chromebook I not working day 2-3 now 🙁

  • Douglas Broughton

    28th Feb ITV HUb still not able to obtain any programes .Samsung smart tv.The hub says no progames available

  • Yvonne

    itv hub not working on my laptop since yesterday. keep getting ‘sorry this video is uavailable’. all other channels and bbc iplayer work fine.

  • TaSwavo

    Been using a brand new Panasonic TV with wifi (Freeview Play) and worked with all on demand services for last week – today, not working with ITV Hub
    Works fine with Netflix, amazon, bbc player but not ITV Hub or All4. what the heck?

  • Denise Jones

    Same problem on my Panasonic TV -ITV Hub no longer working on this device – WHY????

  • Graham Fordyce

    itv hub no longer working on my panasonic smart tv. i use freeview. why has it stated that it is no longer available on my device?

  • David Brooks

    I have same problem with Samsung Tab 2 10.1″ with 4.2.2 software which will not now play the ITV hub since it was upgraded about 10 days ago. Contacted Samsung tech guys who accessed my Tab via remote and tried to find and install a version of the player that would work. No success and he said to contact ITV. Contacted ITV who confirmed that min 4.4 was required and said I should ask Samsung for an updated android system. Just done that but I don’t hold out much hope of a positive reply. Will advise if I do. As noted elsewhere, it cant be long before BBC , Channel 5 etc players are also going to update their players so older android platforms wont be able to play these either. Seems ridiculous that I could probably get a part to repair a 1952 car but cant get a bit of software to run a 5 year old Tablet. No problem, our old tablets will just help to make the landfill problems greater !!

  • mandy

    Itvhub No longer working on my Android we tablet any more want,s new update 4.4 only have 4.2

  • Corrina Eaves

    My Samsung smart TVs no longer has ITV player either. Something needs to be done about this because it may be only a matter of time before all the catch up to apps go off if things are left as they are.

  • Ben Moggeridge

    Panasonic AX owner here. Really annoyed that I can’t get Itv player anymore!? Very poor!

  • William

    Two days now and no itv hub on my Brand new Sony Bravia 55 ins

  • Tina Pool

    No ITV player on either of our Panasonic smart TVs what’s going on

  • Collin Turcotte

    My ITV on demand service quit working on my two Panasonic smart televisions two weeks ago. Why? Every other channel on demand works why not ITV?

  • Sinead Mackin

    ITV player app now grey on my “on demand” section of my Samsung smart tv. Says it is not working. Went to the help section on itv but no solution

  • Liane Clarke

    My ITV player not working since Dec. Samsung smart TV

  • William Turner

    App not available on my Panasonic tv either

  • Isabel Grainger

    got the message on my Panasonic TV 18/01/2018 no longer available on your advice does anyone know whats happening

  • Lyn Massey

    Got the following message on my Panasonic Smart TV repeatedly today – This Service is Currently Unavailable. Please Try Later.

  • Neenie Sadler

    Got the following message on my Panasonice tv this morning – no longer available on your device.

  • Sue Howes

    Why has itv player stopped working on my Panasonic smart tv?

    • Caryn Crompton

      My panasonic the same , no longer available on your device message !! does anyone have any idea how to resolve this ?

      • Jean Franks

        I called ITV and Panasonic. It looks like itv has killed the hub off for many Panasonic tvs.

    • Maureen Platts

      My Panasonic smart TVs has the same prob does anybody have an answer

  • tom warner

    No longer working on Panasonic smart tv either, greyed out

  • Pete

    ITV player not working today on Samsung Smart TV

  • Dsw

    Itvbe does not play properly on my iPad and hasn’t since last update

  • Joseph Noble

    Not working on my MacBook Pro thru your website…..

  • Mary Tallett

    ITV hub has been off in Moray since at least the 20th Dec 2017.

  • Hannah

    Wanting to watch 50 greatest moments of Harry Potter which was on ITV last night isn’t on the hub! Really want to watch it as I am a Harry Potter fanatic.

  • Christiana

    ITV hub missing a lot of coronation street episodes ,last episode is the 15/12 -this is on a Samsung smart tv app.

    • Andi Parsons

      Mines exactly the same. Did you find a solution?

  • Maxine

    My itv player is having issues. When watching live through the app it stutters and constantly repeats sections of the programme and skipping. My internet speed is not the issue, all other apps etc work fine.
    I havecrest the smart Hub but not helped

  • Deepsea Marine

    v2.4.0 errors out for me perth australia

  • Julie Baker

    It hub keeps repeating itself mid sentence

    • Maxine

      Mines still doing this.. even after a smart Hub reset

  • Laila

    ITV player not working on iPad, says playback not supported in this territory

  • Neil Gavigan

    Does anyone what the 004 error is?

  • John Cook

    Can’t get any picture for England v Germany football highlights, just a green screen. Sound is fine. Watching via Samsung tv

  • deborah corbett

    Its got worse since you can no longer just scroll back to earlier time. Catch up ITV is in the dark ages and often programmes just freeze/end 3/4 of the way through. Yesterday there was nothing available – BBCiplayer knows the business & programmes are available much sooner – come on ITV get your act together!

  • Paul Cubberley

    Goodbye ITV!!! Your so called useless Hub has gone from bad to totally unusable. Constant buffering, programmes stopping, voice and picture out of sync and no updates whatsoever on Jeremy Kyle or Wild at Heart catch up. Get you’re act together for crying out loud! Never used to have any problems, yet over the last few weeks it has just got beyond a joke. I have now uninstalled this pathetic waste of space and WILL NOT be watching ITV ever again. Congrats imbeciles on how to destroy a business!!!

  • Mrs J K COWBURN

    The latest episode of X factor is not available!

  • Wendy Fraser

    When I open the ITV hub on laptop or Samsung tablet and click on any prog to catch up it says the video is not available. Why not?

  • Kelly

    ITV hub as displayed catch up programmes since Saturday morning 21/10/17 latest programme was Saturday morning with James Martin nothing added since grrrhhhh

  • Harry

    Error 004 ITVproblems

  • Harry

    Error 004 #ITVproblems

  • Wendy Rich

    Its hub not worked for a couple of months on my kindle. Have tried to ‘re install it but still no luck. Help itv. Very frustrating.

  • Elizabeth Davison

    itv player not working 20/10/17

  • Cherle Chaplin

    not working smart tv nottingham

  • CHRIS HALL

    itv hub not working

  • Jane

    ITV hub not working tonight – 14/10/2017. Wasn’t working 2 days ago either but worked yesterday.! Variable or what??!! Can someone sort this problem please, can’t be doing with the unreliability.

  • Lisa Victoria Pickering

    My itv hub on my Samsung tv not been working for days now, got loads to catch up on!!! Not a happy bunny

  • Kaye

    Does anyone from ITV catchup ever respond to these questions?

  • Sophie

    When watching ITV2 through the hub, the programme keeps skipping and repeating a few seconds. It’s so frustrating and makes it unwatchable

  • Theresa Guy

    Catch up NOT working for days on my Panasonic smart tv. Other catch up like BBC work

  • Bebe Babe Kemp

    Itv hub is not working today August 23rd 2017 on Freesat

  • Barbara Lewis

    Trying to sign up but keeps saying enter valid postcode which i have and still wont work. Very frustrating and annoying. Have tried various postcodes and still doesnt work

  • Gillian Harris

    I am being asked to log in with email address and password, forgotten password so click on this link and am told email will be sent to me to advise how to reset password. I have tried this now on numerous occasions but not had an email back. Click on itv hub help only to receive message that this Web page is unavailable! !!
    Any ideas?

  • John

    ITV player will not work on my new Samsung

  • Alan Ng

    ITV Player keeps buffering when trying to watch Xfactor

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