ITV Player not working

Alert: Problems Reported

The ITV Player is one of the most popular on demand players in the UK for catching up on TV that you missed either online via desktop or usually using the ITV Player mobile app when coming home from work.

On occasion though, there can sometimes be ITV player problems when you can’t log into ITV player. When this happens, you can use this page to let us know when ITV Player is not working in your area on desktop or the mobile app.

itv-player-not-working

Is ITV Player down on Friday August 23, 2019? Let us know if the ITV Player is not working on Samsung Smart TVs, or on other platforms such as iPad, Android and FreeSat.

We’ll update you here when there is an official ITV Player outage going on, so participate in the discussion section below and keep checking back.

  • William Hennessey

    I have an LG smart tv but I cannot access ITVhub. Whether I sign in manually or via my iPhone the tv reverts to the ITVhub home page after each login.
    Any suggestions?

  • Donna Bellhouse

    ITV Hub keeps asking me to sign in on my LG smart TV. Still working ok on my android phone. Very frustrating:(

  • Active Convo

    Just logged me out. I keep resigning in, then it immediately logs me out again

  • Joan Elizabeth Morton George

    Itv hub not playing on any of my devices over the last few days. 🙁

  • Teresa Lane

    This is all great but what do we do? My itv hub wont play live tv when I plug it into the TV ive tried it from iphone and ipad and on 3 different tv’s Ive also deleted app and reinstalled are there any solutions? I just get a blank screen with sound. Only started about a week ago and now won’t work at all.

  • Marcus Kenning

    No matter which browser I use – all reset to defaults, cleared cache etc, it keeps telling me I need to update my browser settings to allow content. some times it will play the intro advert for emmerdale and then tell me again, update my settings. Anyone else getting this?

    • Sally Beaman

      Yes, I’m getting something similar today, but was fine yesterday. I use it on Windows with Firefox browser

    • Niki La Roche

      Yes

    • Clare Verlander

      yes, keeps asking me to update browser on windows firefox.

  • davidJ1313

    Same Same on my Samsung Smart TV.
    Contacted ITVHub tech team who can only suggest re-loading App. Useless bunch. MY IT friend suggests ITV have tweaked their settings to try to improve programme stability. The adverts are fine but the programmes wont play at all now.

    You get what you pay for or in this case you dont pay and get a mediocre service.

  • darymave

    My Windows 7 will not let me play ,Ive signed in several times but there is NO play button, although its saying watching now ??

  • vicky

    itv hub not working on my smart tv , i pair it it says im logged in then logs me back out. ive tried 5 times

  • Sarah Newton Delaney Toia

    Windows 7 pc keeps asking me to enter my postcode when trying to watch a program but then says my name/password are incorrect, when i know they are not…!!! I have tried multiple times now for days.
    Works fine on my phone or Samsung smart TV

  • kirsty walters

    Crediton Devon. 20th July. Keeps asking me to sign in. Tried manually and with pin 5 times!

  • SEAN MURDOCH

    Itvhub down in Dunmurry, Belfast. Not playing anything

  • Gayle Jalbert

    My itv hub keeps asking me to sign in, I’ve now done it 6 times this morning 3 with the pin number and 3 manually but everytime I go to watch a show it goes back to sign in…. I upgraded to itv+ and it seems to have started since then

  • cocococo

    Wht does my itv hub look different on my roku? I used to be able to click on each channel, itv, itv2 etc, I now don’t have this option?

  • Natasha

    On my Samsung tv it keeps saying welcome back enter postcode or skip but it won’t let me do either, any button on the remote won’t activate the screens it’s given so can’t watch itv catch up at all now

  • Simon Tappenden

    ITV hub keeps asking me to sign in, I do so and it’s back to sign in again

  • Jane Stanley

    ITV hub crashes when watching Love Island. ON EVERY ADVERT for about five times before it will start again. What on earth is going on?

  • Sam broadhead

    ITV hub keeps logging me out on my tv and won’t let me watch anything been same since last night

    • Olaya Siñeriz

      Same here. Any solution?

  • Maria Obrien

    Same here been like it for days

  • jo humphrey

    No itv player this week on my smart tv but using my Amazon fire stick. Black screen with the android logo upside down in top left corner. Been like it all week. I am able to watch on my iPad! Weird!

  • Lorraine Bacus

    getting black screen when trying to watch love island. can hear them talking but no video. hopeless.

  • Lucy R

    Every time I turn the TV off it asks me to sign back in instead of keeping me signed in. It’s been like this for a couple of days

  • Michael Thomas

    ITV hub restarts my Toshiba TV midway through the first add. launches fine, but a soon as u choose a program, adverts starts then switched the TV off.

  • MARIE MCERLAIN

    Itv hub hasnt been working for me as 3 days i need help lol

  • ameeta

    ITV player on the fire stick is not working. It plays for a moment then freezes, and does not unfreeze. It has been the same for 2 days

  • Anastasia Coe

    Tried to watch itv 2 live TV and keeps telling me there’s an error

  • Dave Howell

    ITV hub not working on JVC tv, keeps turning tv off

  • Trebor Street

    Itv hub has never worked correctly on our Samsung smart tv , it freezes after every advert !!! , yet BBC hub works every time , Will not be getting another Samsung , Daughter has a LG and always plays without a hitch !!!!!.

  • Glen Winkfield

    ITV Hub is not working with my Amazon Fire TV

  • Elaine Gould

    No ITV iHub s not working in conjunction with Amazon Firestick. This is the 3rd day I am unable to access ITV hub. The screen just goes black! Technology is ok when it works but otherwise it just infuriates you – Not a happy Bunny

  • Kliff Williams

    Itv hub not working on Amazon firestick :/

  • David Marchington

    Samsung Tv.. wife not a happy Chappy… Cannot watch the catch up soaps… lol… Tameside, Manchester.. lol…

  • David Hill

    Wifes I Pad goes to log in every time started today.Same as Carole Shepherd belows comment.

  • Carole Shepherd

    ITV hub keeps stopping and sending me back to search which then doesn’t work meaning I have to close it and then start program again. Can anyone help resolve this problem. It happens every time.e I try and watch something on the ITV hub.

  • Pat Smith

    i have an LG SMART TV

  • Pat Smith

    i am unable to watch itv hub as every time i click on program it reverts back to sign in and another code never lets me in

  • Akash Kumar

    Just wondering if you are still having issues or if u have found a way to rectify it as I think I have the same problem and I have a sharp TV. I get past the advert and within 30 secs I get a whoops whats going on here message with the option of waiting or starting again but obviously both options don’t work.
    Any help would be great, thank you

  • Linda

    Mine is doing the same very annoying type in code then have to repeat still not working

  • Therese

    I have a Samsung and for the last 2 days I have struggled to access itv hub. I have reset the tv several times, updates are all current, reset the WiFi hub.
    When eventually I do get the itv hub to even appear on the screen and catch up on a program, it buffers constantly! It NOT my WiFi as the itv hub works perfectly on my iPad and iPhone. Other apps work perfectly well on the Samsung tv also. Just this and the other “player”
    It’s a joke! If an update has taken place then clearly it’s not compatible with Samsung software

  • Len Milburn

    Trying to watch from Malta, have not had problems previously. ITV hub not streaming live TV channels and cannot play on demand program on my Samsung TV. On Apple TV4k I can watch on demand but cannot stream live tv. Very strange. Has been like this since early today. Have reset and logged back in to the App but still no joy.

  • Heather Asling

    ITV Player showing error message 003 when trying to watch downloads on my iPad. I do subscribe to the player and although from UK watching in Spain. Don’t think that is the issue though as watched yesterday

  • Keith Routledge

    itv player stopped working 21/04/2019 and as of 28/04/2019 this site remains down. No info as to when itv player will be up again.

  • Maryalice

    Stopped working on the iPad yesterday :(, when will this be fixed please

  • Lesley Pratap

    Itv hub not working on tv. Keeps asking me to log in . Log in with code then it gives options to sign in now or just browse. Which ever I choose it then requests to log in or pair again. Just going round in circles!!

    • Linda

      Same

    • Pat Smith

      SAME

  • Elaine Redmayne

    Itv hub not working on tv. Keeps asking me to log in . Log in with code then it asks if I want to log in or browse. Which ever I click it then says log in! Can’t view anything

  • Lauren Johnston

    ITV player app working fine but I would prefer to watch on laptop. It loads page on laptop but no play button appears like normal so I can’t play it. I’ve tried what the ITV website suggests to help, including clearing my cache, cookies, different browsers and even restarted and updated my laptop. Still the same whichever browser I use, no play button appearing. It’s frustrating when I want to catch up on programmes.

  • powerbookg4apple

    Same my Samsung tv I press the itv smart hub then I’m stuck on this message saying welcome back to itv hub u have not told us your postcode but it gives me 3 options 1 enter postcode 2 skip 3 got it don’t show again but I can’t press either one it’s stuck and nothing’s works needs a update ASAP

  • Emma Herbert

    Watching itv live (Britain’s got talent) through the hub and it keeps freezing and skipping on a Samsung smart tv.

  • Nicely

    Astonishing and disappointing that ITV haven’t fixed this yet. Gets to the end of the Domino’s add and then switches the TV off! This is on a Toshiba smart TV.

  • Kim Newbery

    Not working on my laptop in any browser!

  • Paul Williams

    Not worked on my Firestick in weeks!. App Loads and I can select a program, it goes to start then crashes out the App to main screen.
    Sticks been reset and cache cleared App uninstalled / reinstalled still same problem. All other apps working fine. Getting fed up with it now.

  • Mel Morris

    Not working properly on Apple TV. Keeps stopping completely and closing the app

  • kingston s nelson

    not working with chrome browser. i am able to watch in edge browser.
    requesting reset password. no email is sent to reset.
    setting up new acc. no email is sent to activate.
    all issues are with the chrome browser.

  • Paul Thomas

    Itv player not working on Sony Bravia. Working ok Monday 18th March 2019 but not Tuesday 19th March 2019.
    Reset a couple of times with confirmation code, player loads you can select episode which loads but won’t play. It sticks on zero seconds!

  • Cynthia Nyakachanga

    The Show is not currently available. Please try again i a few minutes….
    Since 2 days ago

  • Can’t log on using FVP-500T get whoops message.Looking at Humax forum this as been going on since last year at least.What’s going on ITV.

  • Kwadwo Kissiedu

    Not working on Roku 4. P popup saying, “there seems to be an issue with the itv hub”

  • Robert Adams

    My ITV Hub keeps going down and I have to reconnect very often, why is this happening?

  • Elizabeth Gould

    I have the same issues as listed below with cold feet, adverts at beginning play, but then screen goes black. any fixes please?

  • Nick Hopwood

    I’ve got this issue. I can watch the current series of Cold Feet on my computer but not on TV, even though I can play every thing else on TV including the last series of Cold Feet !

    Anybody know how to fix it?

  • Nikki Moughton

    Experiencing the same issue as many others: episode 1 of cleaning up is crashing right after the Doninoes advert. We have a samsung 4K smart tv.
    Thank you for fixing this issue soon!

  • Chris Robards

    Crashes my tv every time we try to watch episode 1 of cleaning up. Get the dominos advert and then my screen goes black with the itv logo in the corner. Watching via Freeview Play on Samsung TV.

    • sharon foden

      Same, just a black screen for episode 1 but episode 2 plays ok

  • Jaime Gail Timms

    Crashes my tv every time o try to watch a show. Get the dominos advert and then my screen goes black. Watching via Freeview Play on TV.

  • Marilyn O’Brien

    Unable to watch anything on ITV hub on my Hitachi smart tv, goes back to tv after playing advert. Annoyed as only just bought TV all other apps working fine.

  • Steven Turner

    Unable to log in on Humax fvp4000,tried rebooting and creating new account etc

  • Carole Robinson

    ITV hub is terrible, unable to watch Cleaning Up episode 1. Black screen with ITV in the corner. Terrible. BBC Iplayer is much better.

  • Elizabeth Smith

    Unable to watch on Samsung TV here too, just get black screen after adverts. (Mirroring screen from tablet instead but the picture is pretty dire!)

  • Catherine Maris

    Same problem here!

    • Gary Clay

      Reported it. Apparently the team are ‘on it’. I won’t hold my breath!! Episode 2 works!!!!

  • Jan Gulliver

    Unable to watch ITV hub on my Samsung TV, not playing Cleaning up not clod feet, shows adverts first then just a blank screen with ITV in the corner

    • Catherine Maris

      Sam problem here!

  • Claire Spence

    My itv player hasn’t been working on my Freesat since the beginning of December. I spoke to itv and Humax at the time who both assured me this would be fixed before Christmas. All the other on demand channels work, it is only itv which is not working, although it works on my laptop. Do we know when this will be fixed?

  • Laura Sutherland

    Not working again (since yesterday PM) blank white screen – my only surprise is that it has been working for quite a few weeks without incident!

  • kofiadams

    My ITVPlayer has suddenly gone down and I have tried numerous times to pair but it is still not working with any of the codes given

  • Dawn Turner

    Itv hub not working. All other apps are fine but itv plays ads then switches the tv off.why?

    • Jodie C(71)

      Same here been like it for past 2 days.

    • Sally Wally Grimshaw

      It’s been like it for weeks, is there anything we can do or speak customer services?

  • MICHAEL WILKINS

    I have had a problem with ITV hub for weeks. When I go on the app it comes up with a box that says:
    Please remember that you haven’t yet told us your postcode which means you won’t be able to view all ITV programs.
    Below this there are 3 grey boxes.
    ENTER POSTCODE
    SKIP
    GOT IT DON’T SHOW ME AGAIN.
    The problem is there is no way for me to ENTER POSTCODE or scroll down to SKIP
    The only way to get past this on my SAMSUNG Smart TV is to go back to the Smart hub.

  • Martin

    Well it seems that ITV Hub is back up and running smoothly I guess the issue was on their end and they have change the look a little, running great now

  • Sally Wally Grimshaw

    I can’t access itv hub it plays the adverts then cuts out and turns off. Can somene help plz

    • Beccathebruce

      Mine too. Have you found a way around it yet?? Thanks in advance.

  • David Beaumont

    I can access the hub but it will not allow me to play any videos. It comes to a screen that tells me there is a problem and then when I press ok it just returns to the same page. I’ve tried the itv help which er doesn’t. My TV is a Sony Bravia 50 inch. Any help would be appreciated.

    Many thanks in advance.

    PS The problem first occurred on Friday 7th Dec 2018 at 9pm.

  • Martin

    I think they fixed their website hub is working again as of this morning yeah…..

  • Gillian Wheeldon

    I can use ITV hub on my iphone, but desktop machine won’t work. It just keeps asking me for my postcode over and over again.

  • Martin

    Mine was fine 10 days ago on Mac mini and iPad but yesterday nothing getting unable to play or the 006 error hope the fix soon missing my Corrie

  • Katie Griffiths

    Error 006 when using vpn, cleared caches and restarted ap to no avail

  • Alison Frances

    can get live tv on itv but cannot play any catch up programmes. Is it me (my table) or is it ITV hub ?
    I’ve cleared cache, cookies, history etc etc. Logged out . logged back in. Verified my email account. Restarted my laptop.and checked my browsers are up to date etc. I’m exhuasted and frustrated now after 2 days of this.
    Can someone out there advise.

    • Bazzie Larder

      I think it must be the hub Alison. The app on my ipad has been dreadful for the last few days, whereas BBC, All 4 etc all work fine.

    • johnnyhozhall922

      Did you have any success with your problem above as I have had the same for weeks, Best wishes John

  • susan buchanan

    unable to watch ITV hub on firestick today

  • Chris Chantler

    i login to ITV on my Mac book, then select a show to watch and then it returns to the login page!!

  • Marcia Lindsay

    ITV won’t login on laptop but fine on ipad

  • ITV player not working on my Amazon firestick

  • David Garrett

    Haven’t been able to access ITV Player for a couple of days now. On Windows 10 I get “Sorry, this video isn’t available right now……”. On Samsung TV I get “Where’s My Show ?! – Return to Categories”

    • Glynn Williams

      wonder what’s going on.

  • Gaynor Hancock

    Not been able to get on ITV player for over a week now. “Sorry, this video isn’t available right now……

  • LG TV have to sign in every program now whats gone wrong

  • jaybird24

    It’s been 5 days now with the same message on ITV Player “Sorry, this video isn’t available right now…………..” every program the same message.
    I emailed ITV but got a reply “we will get back to you within 5 days”

  • Same here works for awhile then I get this “we’re sorry something went wrong 001” been doing it for ages.

  • beatrice321

    ITV hub just keeps switching my Toshiba TV off. All other catch-up apps working fine.

  • Bazzie Larder

    Two days now and ITV hub will not work on ipad, iphone and apple tv.

  • Yoko8 puppies

    No itv hub on catch up or firestick

  • G Lees

    ITV Player is not working on my Windows 10 desktop pc, my iPad, or my android phone!

  • Daz Davy

    I’ve signed into Itv player using chrome and upgraded to hub+ but I cannot watch any pre recorded programmes.

  • Maria Carter

    ITV hub will not keep me signed in I have to sign in on TV every time I want to use it won’t let me do it via laptop every time I enter the code it doesn’t work

  • Meryl Karon Osborne

    Hi. Itv player will not let me sign in. Tried everything

  • Mark

    ITV app on Amazon Firestick buffering after few seconds’ viewing whereas Netflix etc works fine. Very annoying!

  • patsy baker

    I can’t watch itv hun. Keeps asking me to log in. So I log in and pair my tv then it takes me right back to a log on screen to log on again. Very annoying!

  • rebusaroma

    what is the point of asking if we ve got any problems then ignoring us?

  • rebusaroma

    no itv player on amazon firestick at all today.not the first time in recent weeks.what is the problem?never get this with other catch up providers. we are in york,uk.

    • Patricia Walker

      I’m in York and the ITV player is not playing on my Now tv stick, but it’s ok on the smart tv. Very annoying

  • Heather Robertson

    Blank screen for ITV Hub on Fire Stick as of 31st August 2018 and still a non-show today 1st September

  • Maureen England

    ITV hub not working on Samsung smart tv. White page comes up with 404 not found and nginx/1.14.014.0 Tuesday 28th August 2018. Everything else working fine.

  • richard1949

    Cannot get ITV player to load today (25th Aug 2018) yet BBC iplayer and Channel 4 are fine.

  • Jackie Parker

    changed my broadband supplier when I put the new password in BBC player worked but itvcatchup stopped and still not working on my Sony Smart TV 23/8/2018 despite constantly re-entering my postcode

  • Lynette

    I have to keep logging in everytime i want to watch something on itv hub on my smart tv. Im losing the will to live as it takes me forever to want to watch something

  • Sue Piggott

    ITV won’t work on my Amazon Firebox (Panasonic TV) and didn’t yesterday either.

  • SHIRLEY Frapwell

    Today the it hub would not work on my Samsung phone.and also I could not download the App on my new Tablet. What is the problem.

  • Lucinda Clifford

    ITV hub won’t load any video on Panasonic Viera TV that is less than 6 months old. BBC iplayer works and I used to think that was rubbish until I encountered itv hub.

  • Jill Townend

    lg oled – keeps asking to sign in, you sign in and guess what keeps asking for sign FFS lets find something better on BBC!!!

  • Charmaine Way

    why do I keep having to log in on my tv anyway ffs! … such a wind-up

  • Janis Kinnear

    Itv catchup on Now Tv not working . I use this all the time to catch up on my daily soaps etc So annoying! Just says Ooopps somethings gone wrong We are working on it!

  • Janis Kinnear

    Itv not working. Messages appears saying Ooopps somethings gone wrong. Purfleet Essex area

  • Nikki Herbert

    Can’t get itv on now tv, error message says whoops something’s gone wrong, we are working on it, been like it for two days now.

  • Jennifer Deans

    ITVHub won’t load. Samsung TV. Tries to connect and fails. Returns to live TV after about a minute. Like this
    for last 3 days. Hopeless!!

  • Rodger Peach

    Samsung LG TV continues to ask for log in and refuses to stay logged in

  • Rachael Seabright

    Not working for me either

  • William Jf Harding

    Itv 2 on itv hub not working arrrrgggggg

  • Elizabeth Arosa

    Tv catch up not working here neither…Is this due to the football or something? I seem to have started having the problem just when the football started.

  • Steph Caws

    Never works on my LG smart tv

  • browneyedminx

    Just been catching up with programmes, and now cant watch no more, as its not working. Tried signing in, but it wont allow it….

  • Adam Hughes

    ITV player buffers for about 30 seconds every 15 seconds of play. Has been doing this for 3 days now..

  • johnsnowden

    for the last 4 days a TV in the bedroom does not connect to ITV Hub at all you can resign in as many times as you want but you still cannot get in to watch catch up. We have just come back from abroad and my wife wants to catch up Corrie but it just wont sign in. Samsung smart tv (10 months old) based in Essex. It gives a code to log in on the internet but when you go to the page then there is nothing there to use the code with just a page asking you to sign up again, how many bloody times do you have to do this.

  • Beverley Williams

    Unable to watch itv player for the past few days. What’s going on and when can I expect it to return. It’s always been troublesome when the ads come on but eventually I get it going again. I click on a programme and the screen just turns white.

  • Pat Triner

    ItV catch up not working on my samsung smart tv, whats going on???

  • Jill Loska

    ITV Hub not working stopped half way through programme and cannot sign in .

  • Cem Hasircioglu

    ITV hub not working again!!!!!!!!

  • ANGELA BRADLEY

    Unable to watch itv player again, this time trying to watch Innocent, last night Corrie. Really annoying as you get as far as selecting the programme & then when trying to open and play the application just times out

  • Emilie Garrod

    I am trying to connect via the Amazon Firestick but it says it cannot find my internet connection..Whoops, what’s going on here? Have tried BBC and that is working…

  • iceman coffey

    Mine is playing dickensons real deal from earlier missed all of bgt what’s going on !! I got a Samsung smart TV

  • Stace nulty

    Not working on Now TV or Samsung phone app

  • Tina Hayes

    ====SAMSUNG SMART TV SOLUTION=====

    On Samsung smart TVs you get a code
    The correct address to enter it is
    Www(dot)itv(dot)com(forward slash)tv
    There is a box to enter the code,follow the rest of the requests and it should work

  • Tina Hayes

    ====SAMSUNG SMART TV SOLUTION=====

    On Samsung smart TVs you get a code
    The correct address to enter it is
    Www(dot)itv(dot)com(forward slash)tv
    There is a box to enter the code,follow the rest of the requests and it should work

  • Brian Greensides

    Thursday Morning and all is well. Both PC and Samsung television now working.
    Hooray !!!

  • Keith Towers

    I have the app on my television. Until now I have been able to watch catch-up TV without a problem. Now when I go to the app it asks me to sign in on my computer. I did this this morning and it doesn’t recognise my password. What’s going on. I don’t need or want the add free subscription just catch-up.

  • Karen Neeson

    Not working for 2 days now on a JVC tv

  • Brian Greensides

    Update, now working on PC, but no joy on Samsung TV.

  • Brian Greensides

    No joy on either Samsung TV or Desk top PC. have tried to reset password, but promised email with new PW never arrives. What the FU.. is going on.
    20:40 Hours 30/5/2018

  • Bridget Kingston

    Not been working here fot 4 days on my samsung and not available on my LG. Really p….d off missing corrie.

  • Kathleen Valentine

    Not working on the firestick going round in circles as it’s allowing me to sign in on my phone and nowhere else

    • Angie Renwick

      Same here! Fine on tablet and phone not working on TV, asks to input code but then does not allow you to do so. So frustrating!

      • Kathleen Valentine

        Fixed this issue by re_registering using a different email address and signing in using the TV code Xx

        • Angie Renwick

          I tried that.. but it kept telling me ‘please enter a valid email address’ for my alternative…and it bloody well is valid!!

  • Lisa Campbell

    Mine is down also. Anyone know how to fix it yet? Smart TV

  • Tina Hayes

    Solved check above post by me

    • Angie Renwick

      Can’t see your post??

  • Sandra Magri

    I’m having problems too these last couple of days…
    The app for Samsung smart TVs needs updating I think but I’m no expert…
    My last resort is to watch it on my android – it works fine there!
    But how long is this issue going to last???

    • Tina Hayes

      Read my post above I’ve just solved mine

  • simon tucker

    Itv player on firestick not working so annoying for weeks now … I want to .come on in. But itv will not let me.. I goto the website to pair.sign in and all I get is an itv server error message… no help offered just error message rediculous itv!

  • Enid Jones

    ITV hub not working on our Samsung tv works on iPad

  • Lyndsay Roberts

    Itv player not working through firestick…so frustrating

  • Samantha Healy

    I am having same issue with fire stick and it’s driving me crazy. Keeps going back to sign in page . . I logged in on phone and that worked ..and programmes playing from phone . Trouble is I want to watch it on my TV ffs …sort it out please

    • Lyndsay Roberts

      same here

  • Brian Dews

    Itv not working on firestick !! Will the problem get fixed ?

  • Bethany Pierson-smith

    My itv hub won’t sign in on Samsung smart tv either. Not since Friday. Very annoying.

    • Jen Blades

      ITV Hub also not working on my Samsung smart TV – any news yet what is wrong

  • Deedee Clarke

    My itv player is not letting me watch anything on my Samsung smart tv, every time I press ok on a programme it just goes back to the sign in page

  • Ginchy

    When I try to watch on the itv website it keeps saying “Oops it looks as if there’s a problem. Please refresh your page or refer to the ITV help hub.” Which is not very helpful.

  • Robert Vernon

    same issue on my firestick, anyone have any answers yet?

  • Sarah Garniss

    ITV still not working on Amazon Firestick / Samsung TV – so frustrating – when will it be fixed? There seems to be no updates letting people know what is going on.

  • Robert Blackburn

    On Samsung smart tv keeps asking me to sign in or sign up when I do it goes back to square one

  • Julie Stevens

    I can’t watch anything on itv hub it’s asking me to sign up again when I already have

  • Bo Sidney

    My ITV hub on my Samsung smart TV isn’t letting me watch any programs. prompts to go to a web page with a code but the web page says error.

  • Hilary Asquith Crossland

    My itv hub not working today on my samsung smart tv ,Was ok yesterday now its asking me to put a code in seems like everyone having problems.

  • Carol Metcalf

    Samsung tv. Unable to sign in . Does not let me reset password either

  • HolzD

    My itv hub on my smart tv won’t work asking me to log in to account and type a number in when promted did this on my phone but was never asked for the number that was given on my tv screen. Can watch programmes on my phone fine

  • NgTurbo

    Anyone else having serious problems with ITV Player not working right now? Let us know if you can’t watch anything!

    • Marie-Anne Howard

      Yes, I can’t get mine to work either. As others have said it asks for a code but does not allow you to input this anywhere? Very frustrating!

  • Mimi Habtemariam

    Can’t sign in on my Samsung Smart TV on Thursday 24th of May either. It’s been like that for the past 2 days . This is very frustrating.

  • Michael Stanbrook

    I can’t sign in on Samsung smart tv, get error as soon as I select sign in.

    • Mary Garnett

      Worked fine yesterday Tues 22nd but not today Wed 23rd. Basically I go into hub just fine, then select programme and it is when I try and go into an individual episode that it blocks me.

      • Michael Stanbrook

        Can you sign in as it won’t let me but I can watch programmes

        • Mary Garnett

          I never actually sign in. I just go straight in to the itv hub as I do with BBC iPlayer.

  • Darren Herbert

    Stopped working today. Not used it for 2 weeks but did update system software to android 8.0. Phone is Honor 7x.

  • ITV hub not working all week on haewai p10 tried everything can’t get working sad face ☹️

  • Hayley Crosby

    Itv hub not been working all week on mobile HUAWEI P10 iv u installed app and reinstalled nothing working southampton

  • Gillian Warwick

    Same here on honor 9 not loading crashing before its loaded up.. Grrr

  • Bethany Weston

    Not working on my Huawei p20 pro – shows loading screen then cuts to homescreen. Please fix!

  • Deborah Roby

    Itv player opens and immediately closes on my honor 9 phone. Been doing it for about a week. Have uninstalled app and reinstalled. Makes no difference. I want to wtch Corrie! Hope it gets fixed soon!

    • Gillian Warwick

      I feel your pain

  • Sarah Hargate

    Itv not working on huawei phone I live in s13

  • Richard Davis

    Not working on my Samsung TV, neither is 4 or 5. iPlayer works fine as do UTube etc.

  • margaret smith

    Sick and tired of this now. Is there anyway I can return to the previous version?

  • Courtney

    ITV hub hasn’t worked for around 3 days now, shows the loading opening screen and then cuts back to the phones app screen?

  • Eden Maddox

    I have been unable to access the ITV catch up player for over a month now, but fortunately, everything is fine when I watch on my laptop live…Hope the catch up player is fixed soon!

  • Dom inic

    Itv player app will not start on android phone since this morning

  • Gemma Massie

    ITV hub not working again, it’s been down now for 4 days .just when I need it the most as I’m on holiday. Anyone no why?

  • Katie Jarvis

    It’s not working today hasn’t worked all day on our Samsung smart tv. All other apps are working or bbc etc just itv player we have problems with the itv player often and have to reset it constantly thank you

  • Martin

    Itv hub app on android not loading for a week. All other apps fine bar channel4 app.

  • Steven Harris

    not working on android for 2 days

  • JohnC

    ITV Hub not working on LG 4K Smart TV

  • David L Smith

    Smart hub is not working on Samsung TVs itv only

  • Chris Minter

    Smart hub not working on Samsung smart tv today

  • David Lewis

    Became an ITV hub subscriber on All Fools Day since when none of the programs I downloaded onto the ipad have been accessible off-line – while the All4 app works fine and costs nothing.

  • Darren

    Ok I have an android box weird to learn it’s working has there been an update, I usually see a motion of the live footage before I got the play button, however it’s frozen, I hit play and it’s frozen no motion no sound, it is Friday the 6th April I will have to give them a call for update, like others I am having problems, however I don’t get VPN if you are a licence payer like myself I see no reason to use a VPN or maybe you might be ex pats in another case, anyhow I use my speedy internet and it frozen on an android box catch-up works though I have had this problem before any ideas folks anyone spoken to the hub helpline?

  • Jerry Gray

    Itv player has not been working on android for over a week.

  • Loz Hellyanna

    ITV player not working on samsung smart tv but it is working on iphone 6s

  • Andy Baxter

    Itv player not working correctly on Samsung Galaxy S8 phone

  • Dusty Knight

    ITV hub not loading on Samsung TV 26th march.

  • Howard Wall

    Been using Hola for a while now.
    Over the last week or so, cannot connect to ITV. Message comes up: ‘Ooops there seems to be a problem’
    Refresh or ITV help does nothing.
    BBC iPlayer works fine.
    WTF is happening….

    • Jennie Louise Gorman

      Same problem using hp envy laptop

      • Jennie Louise Gorman

        Where there is a will there is a way!

  • Jayemelle

    I just remembered that about a year ago I couldn’t access BBC iplayer for about a week. Then all of a sudden it started to work again through Hola. I think they change their site in a way that can’t be accessed through a free VPN. Then I think the VPN finds a way to work around the issue and the access returns. Just a thought. I will keep trying everyday hoping it will return before I miss the ending to Marcella.

  • David Pate

    I can still watch ITV on my iPad and iPhone through the player app or on my computer through the website – but not on either Roku or Apple TV. If they’re trying to stop people watching through VPNs, it’s odd that the iPad app still works. I have sporadically been able to access the app if I switch to service through a VPN router that is set up to be in England, but – somewhat strangely – that only works sometimes. I also note that it’s no longer possible to stream video from the iPlayer to Apple TV – you can’t even mirror the output.

  • Mary Fleming

    Could it be that ITV is now reducing its free service everywhere and are moving toward a subscription only option? Just a thought.

  • Jayemelle

    I can’t get ITV on my computer which I have done for years using a free VPN. Now it keeps giving me the pop-up ~Oops there seems to be a problem~. Either refresh or go to ITV help which, by the way, has not been helpful. Anyone else having this problem. I can access BBCiplayer no problem so it’s not the VPN. It’s been 2 days without The Street.

  • Martin Amor

    What with issues of ITV HUB not playing now on old, (that’s a laugh) 2014 and 2015 sets and also problems now with ch4 also permanently stopped working, it makes me think if it is worth buying a SMART set next time. After two yrs sets now become out of date and I tend to hang onto mine for many yrs longer than this. My answer therefore is not to buy a smart set but a standard quality set and to purchase a “box” connecting to the set via HDMI. Hopefully the box should have all the channels for all the catch-up television and will not go out of date. If it does however I am only loosing the small cost of a connected box and not the functionality of my set. Is there any legal person out there to advise if the loss of functionality to our sets has any legal regress?

  • Yamdevyam Yam

    It is not working today. Til;l day before yesterday it was working fine

  • Menorca Man

    Have been able to watch ITV Hub on my Android box via Hola free VPN but now, after the adverts, I’ve started getting the error message “We’re sorry, something went wrong – please try again.” (004)

  • Mary Fleming

    Apps have disappeared from our Panasonic smart tv. We have Freeview and are on Yorkshire tv area. Also can’t get 4 on demand either. So now just left with BBC iplayer and 5

    • Martin Amor

      You wont be able to get ITV hub or channel 4 Hub anymore. Certainly on 2014 and 2015 Panny sets this has been removed and now replaced with the ITV player which will not work on 2014 2015 Panasonic sets. Its amazing how products become outdated so quickly. So my Panasonic is now dumb TV.

  • Andy Davies

    Hasn’t been working consistently on either my new Sony Lcd or through bt box for a few weeks in the Chester area. Some error messages say it cannot find our location

  • John Leather

    Redcar and Cleveland, LG tv. ITV addon not working on Kodi.

  • Andrew Marlow

    East Anglia region. ITV Hub not working with Freeview through Panasonic TV. Utter rubbish service. I mean seriously rubbish inconsistent and appalling service.

  • Chris Beardall

    Not working on Samsung tv, Granada region. App frozen.

  • Andrew Jackson

    Itv player not working or severely interrupted playback on Samsung Smart tv, Stroud area

  • Penelope Farmer

    Not working on my iPod March 10th. Why?

  • Pauline Smith

    ITV player not loading on LG smart tv in northamts NN6.

  • Lyndsay Russell-Jones

    Not working on Samsung smart TV

  • Susan Harris

    Not working again on Samsung smart tv
    All other tv Apps are working fine!!

  • will meaney

    Chromebook I not working day 2-3 now 🙁

  • Douglas Broughton

    28th Feb ITV HUb still not able to obtain any programes .Samsung smart tv.The hub says no progames available

  • Yvonne

    itv hub not working on my laptop since yesterday. keep getting ‘sorry this video is uavailable’. all other channels and bbc iplayer work fine.

  • TaSwavo

    Been using a brand new Panasonic TV with wifi (Freeview Play) and worked with all on demand services for last week – today, not working with ITV Hub
    Works fine with Netflix, amazon, bbc player but not ITV Hub or All4. what the heck?

  • Denise Jones

    Same problem on my Panasonic TV -ITV Hub no longer working on this device – WHY????

  • Graham Fordyce

    itv hub no longer working on my panasonic smart tv. i use freeview. why has it stated that it is no longer available on my device?

  • David Brooks

    I have same problem with Samsung Tab 2 10.1″ with 4.2.2 software which will not now play the ITV hub since it was upgraded about 10 days ago. Contacted Samsung tech guys who accessed my Tab via remote and tried to find and install a version of the player that would work. No success and he said to contact ITV. Contacted ITV who confirmed that min 4.4 was required and said I should ask Samsung for an updated android system. Just done that but I don’t hold out much hope of a positive reply. Will advise if I do. As noted elsewhere, it cant be long before BBC , Channel 5 etc players are also going to update their players so older android platforms wont be able to play these either. Seems ridiculous that I could probably get a part to repair a 1952 car but cant get a bit of software to run a 5 year old Tablet. No problem, our old tablets will just help to make the landfill problems greater !!

  • mandy

    Itvhub No longer working on my Android we tablet any more want,s new update 4.4 only have 4.2

  • Corrina Eaves

    My Samsung smart TVs no longer has ITV player either. Something needs to be done about this because it may be only a matter of time before all the catch up to apps go off if things are left as they are.

  • Ben Moggeridge

    Panasonic AX owner here. Really annoyed that I can’t get Itv player anymore!? Very poor!

  • William

    Two days now and no itv hub on my Brand new Sony Bravia 55 ins

  • Tina Pool

    No ITV player on either of our Panasonic smart TVs what’s going on

  • Collin Turcotte

    My ITV on demand service quit working on my two Panasonic smart televisions two weeks ago. Why? Every other channel on demand works why not ITV?

  • Sinead Mackin

    ITV player app now grey on my “on demand” section of my Samsung smart tv. Says it is not working. Went to the help section on itv but no solution

  • Liane Clarke

    My ITV player not working since Dec. Samsung smart TV

  • William Turner

    App not available on my Panasonic tv either

  • Isabel Grainger

    got the message on my Panasonic TV 18/01/2018 no longer available on your advice does anyone know whats happening

  • Lyn Massey

    Got the following message on my Panasonic Smart TV repeatedly today – This Service is Currently Unavailable. Please Try Later.

  • Neenie Sadler

    Got the following message on my Panasonice tv this morning – no longer available on your device.

  • Sue Howes

    Why has itv player stopped working on my Panasonic smart tv?

    • Caryn Crompton

      My panasonic the same , no longer available on your device message !! does anyone have any idea how to resolve this ?

      • Jean Franks

        I called ITV and Panasonic. It looks like itv has killed the hub off for many Panasonic tvs.

    • Maureen Platts

      My Panasonic smart TVs has the same prob does anybody have an answer

  • tom warner

    No longer working on Panasonic smart tv either, greyed out

  • Pete

    ITV player not working today on Samsung Smart TV

  • Dsw

    Itvbe does not play properly on my iPad and hasn’t since last update

  • Joseph Noble

    Not working on my MacBook Pro thru your website…..

  • Mary Tallett

    ITV hub has been off in Moray since at least the 20th Dec 2017.

  • Hannah

    Wanting to watch 50 greatest moments of Harry Potter which was on ITV last night isn’t on the hub! Really want to watch it as I am a Harry Potter fanatic.

  • Christiana

    ITV hub missing a lot of coronation street episodes ,last episode is the 15/12 -this is on a Samsung smart tv app.

    • Andi Parsons

      Mines exactly the same. Did you find a solution?

  • Maxine

    My itv player is having issues. When watching live through the app it stutters and constantly repeats sections of the programme and skipping. My internet speed is not the issue, all other apps etc work fine.
    I havecrest the smart Hub but not helped

  • Deepsea Marine

    v2.4.0 errors out for me perth australia

  • Julie Baker

    It hub keeps repeating itself mid sentence

    • Maxine

      Mines still doing this.. even after a smart Hub reset

  • Laila

    ITV player not working on iPad, says playback not supported in this territory

  • Neil Gavigan

    Does anyone what the 004 error is?

  • John Cook

    Can’t get any picture for England v Germany football highlights, just a green screen. Sound is fine. Watching via Samsung tv

  • deborah corbett

    Its got worse since you can no longer just scroll back to earlier time. Catch up ITV is in the dark ages and often programmes just freeze/end 3/4 of the way through. Yesterday there was nothing available – BBCiplayer knows the business & programmes are available much sooner – come on ITV get your act together!

  • Paul Cubberley

    Goodbye ITV!!! Your so called useless Hub has gone from bad to totally unusable. Constant buffering, programmes stopping, voice and picture out of sync and no updates whatsoever on Jeremy Kyle or Wild at Heart catch up. Get you’re act together for crying out loud! Never used to have any problems, yet over the last few weeks it has just got beyond a joke. I have now uninstalled this pathetic waste of space and WILL NOT be watching ITV ever again. Congrats imbeciles on how to destroy a business!!!

  • Mrs J K COWBURN

    The latest episode of X factor is not available!

  • Wendy Fraser

    When I open the ITV hub on laptop or Samsung tablet and click on any prog to catch up it says the video is not available. Why not?

  • Kelly

    ITV hub as displayed catch up programmes since Saturday morning 21/10/17 latest programme was Saturday morning with James Martin nothing added since grrrhhhh

  • Harry

    Error 004 ITVproblems

  • Harry

    Error 004 #ITVproblems

  • Wendy Rich

    Its hub not worked for a couple of months on my kindle. Have tried to ‘re install it but still no luck. Help itv. Very frustrating.

  • Elizabeth Davison

    itv player not working 20/10/17

  • Cherle Chaplin

    not working smart tv nottingham

  • CHRIS HALL

    itv hub not working

  • Jane

    ITV hub not working tonight – 14/10/2017. Wasn’t working 2 days ago either but worked yesterday.! Variable or what??!! Can someone sort this problem please, can’t be doing with the unreliability.

  • Lisa Victoria Pickering

    My itv hub on my Samsung tv not been working for days now, got loads to catch up on!!! Not a happy bunny

  • Kaye

    Does anyone from ITV catchup ever respond to these questions?

  • Sophie

    When watching ITV2 through the hub, the programme keeps skipping and repeating a few seconds. It’s so frustrating and makes it unwatchable

  • Theresa Guy

    Catch up NOT working for days on my Panasonic smart tv. Other catch up like BBC work

  • Bebe Babe Kemp

    Itv hub is not working today August 23rd 2017 on Freesat

  • Barbara Lewis

    Trying to sign up but keeps saying enter valid postcode which i have and still wont work. Very frustrating and annoying. Have tried various postcodes and still doesnt work

  • Gillian Harris

    I am being asked to log in with email address and password, forgotten password so click on this link and am told email will be sent to me to advise how to reset password. I have tried this now on numerous occasions but not had an email back. Click on itv hub help only to receive message that this Web page is unavailable! !!
    Any ideas?

  • John

    ITV player will not work on my new Samsung

  • Alan Ng

    ITV Player keeps buffering when trying to watch Xfactor

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