ITV Player not working

The ITV Player is one of the most popular on demand players in the UK for catching up on TV that you missed either online via desktop or usually using the ITV Player mobile app when coming home from work.

On occasion though, there can sometimes be ITV player problems when you can’t log into ITV player. When this happens, you can use this page to let us know when ITV Player is not working in your area on desktop or the mobile app.

itv-player-not-working

Is ITV Player down on Saturday July 21, 2018? Let us know if the ITV Player is not working on Samsung Smart TVs, or on other platforms such as iPad, Android and FreeSat.

We’ll update you here when there is an official ITV Player outage going on, so participate in the discussion section below and keep checking back.

  • SHIRLEY Frapwell

    Today the it hub would not work on my Samsung phone.and also I could not download the App on my new Tablet. What is the problem.

  • Lucinda Clifford

    ITV hub won’t load any video on Panasonic Viera TV that is less than 6 months old. BBC iplayer works and I used to think that was rubbish until I encountered itv hub.

  • Jill Townend

    lg oled – keeps asking to sign in, you sign in and guess what keeps asking for sign FFS lets find something better on BBC!!!

  • Charmaine Way

    why do I keep having to log in on my tv anyway ffs! … such a wind-up

  • Janis Kinnear

    Itv catchup on Now Tv not working . I use this all the time to catch up on my daily soaps etc So annoying! Just says Ooopps somethings gone wrong We are working on it!

  • Janis Kinnear

    Itv not working. Messages appears saying Ooopps somethings gone wrong. Purfleet Essex area

  • Nikki Herbert

    Can’t get itv on now tv, error message says whoops something’s gone wrong, we are working on it, been like it for two days now.

  • Jennifer Deans

    ITVHub won’t load. Samsung TV. Tries to connect and fails. Returns to live TV after about a minute. Like this
    for last 3 days. Hopeless!!

  • Rodger Peach

    Samsung LG TV continues to ask for log in and refuses to stay logged in

  • Rachael Seabright

    Not working for me either

  • William Jf Harding

    Itv 2 on itv hub not working arrrrgggggg

  • Elizabeth Arosa

    Tv catch up not working here neither…Is this due to the football or something? I seem to have started having the problem just when the football started.

  • Steph Caws

    Never works on my LG smart tv

  • browneyedminx

    Just been catching up with programmes, and now cant watch no more, as its not working. Tried signing in, but it wont allow it….

  • Adam Hughes

    ITV player buffers for about 30 seconds every 15 seconds of play. Has been doing this for 3 days now..

  • johnsnowden

    for the last 4 days a TV in the bedroom does not connect to ITV Hub at all you can resign in as many times as you want but you still cannot get in to watch catch up. We have just come back from abroad and my wife wants to catch up Corrie but it just wont sign in. Samsung smart tv (10 months old) based in Essex. It gives a code to log in on the internet but when you go to the page then there is nothing there to use the code with just a page asking you to sign up again, how many bloody times do you have to do this.

  • Beverley Williams

    Unable to watch itv player for the past few days. What’s going on and when can I expect it to return. It’s always been troublesome when the ads come on but eventually I get it going again. I click on a programme and the screen just turns white.

  • Pat Triner

    ItV catch up not working on my samsung smart tv, whats going on???

  • Jill Loska

    ITV Hub not working stopped half way through programme and cannot sign in .

  • Cem Hasircioglu

    ITV hub not working again!!!!!!!!

  • ANGELA BRADLEY

    Unable to watch itv player again, this time trying to watch Innocent, last night Corrie. Really annoying as you get as far as selecting the programme & then when trying to open and play the application just times out

  • Emilie Garrod

    I am trying to connect via the Amazon Firestick but it says it cannot find my internet connection..Whoops, what’s going on here? Have tried BBC and that is working…

  • iceman coffey

    Mine is playing dickensons real deal from earlier missed all of bgt what’s going on !! I got a Samsung smart TV

  • Stace nulty

    Not working on Now TV or Samsung phone app

  • Tina Hayes

    ====SAMSUNG SMART TV SOLUTION=====

    On Samsung smart TVs you get a code
    The correct address to enter it is
    Www(dot)itv(dot)com(forward slash)tv
    There is a box to enter the code,follow the rest of the requests and it should work

  • Tina Hayes

    ====SAMSUNG SMART TV SOLUTION=====

    On Samsung smart TVs you get a code
    The correct address to enter it is
    Www(dot)itv(dot)com(forward slash)tv
    There is a box to enter the code,follow the rest of the requests and it should work

  • Brian Greensides

    Thursday Morning and all is well. Both PC and Samsung television now working.
    Hooray !!!

  • Keith Towers

    I have the app on my television. Until now I have been able to watch catch-up TV without a problem. Now when I go to the app it asks me to sign in on my computer. I did this this morning and it doesn’t recognise my password. What’s going on. I don’t need or want the add free subscription just catch-up.

  • Karen Neeson

    Not working for 2 days now on a JVC tv

  • Brian Greensides

    Update, now working on PC, but no joy on Samsung TV.

  • Brian Greensides

    No joy on either Samsung TV or Desk top PC. have tried to reset password, but promised email with new PW never arrives. What the FU.. is going on.
    20:40 Hours 30/5/2018

  • Bridget Kingston

    Not been working here fot 4 days on my samsung and not available on my LG. Really p….d off missing corrie.

  • Kathleen Valentine

    Not working on the firestick going round in circles as it’s allowing me to sign in on my phone and nowhere else

    • Angie Renwick

      Same here! Fine on tablet and phone not working on TV, asks to input code but then does not allow you to do so. So frustrating!

      • Kathleen Valentine

        Fixed this issue by re_registering using a different email address and signing in using the TV code Xx

        • Angie Renwick

          I tried that.. but it kept telling me ‘please enter a valid email address’ for my alternative…and it bloody well is valid!!

  • Lisa Campbell

    Mine is down also. Anyone know how to fix it yet? Smart TV

  • Tina Hayes

    Solved check above post by me

    • Angie Renwick

      Can’t see your post??

  • Sandra Magri

    I’m having problems too these last couple of days…
    The app for Samsung smart TVs needs updating I think but I’m no expert…
    My last resort is to watch it on my android – it works fine there!
    But how long is this issue going to last???

    • Tina Hayes

      Read my post above I’ve just solved mine

  • simon tucker

    Itv player on firestick not working so annoying for weeks now … I want to .come on in. But itv will not let me.. I goto the website to pair.sign in and all I get is an itv server error message… no help offered just error message rediculous itv!

  • Enid Jones

    ITV hub not working on our Samsung tv works on iPad

  • Lyndsay Roberts

    Itv player not working through firestick…so frustrating

  • Samantha Healy

    I am having same issue with fire stick and it’s driving me crazy. Keeps going back to sign in page . . I logged in on phone and that worked ..and programmes playing from phone . Trouble is I want to watch it on my TV ffs …sort it out please

    • Lyndsay Roberts

      same here

  • Brian Dews

    Itv not working on firestick !! Will the problem get fixed ?

  • Bethany Pierson-smith

    My itv hub won’t sign in on Samsung smart tv either. Not since Friday. Very annoying.

    • Jen Blades

      ITV Hub also not working on my Samsung smart TV – any news yet what is wrong

  • Deedee Clarke

    My itv player is not letting me watch anything on my Samsung smart tv, every time I press ok on a programme it just goes back to the sign in page

  • Ginchy

    When I try to watch on the itv website it keeps saying “Oops it looks as if there’s a problem. Please refresh your page or refer to the ITV help hub.” Which is not very helpful.

  • Robert Vernon

    same issue on my firestick, anyone have any answers yet?

  • Sarah Garniss

    ITV still not working on Amazon Firestick / Samsung TV – so frustrating – when will it be fixed? There seems to be no updates letting people know what is going on.

  • Robert Blackburn

    On Samsung smart tv keeps asking me to sign in or sign up when I do it goes back to square one

  • Julie Stevens

    I can’t watch anything on itv hub it’s asking me to sign up again when I already have

  • Bo Sidney

    My ITV hub on my Samsung smart TV isn’t letting me watch any programs. prompts to go to a web page with a code but the web page says error.

  • Hilary Asquith Crossland

    My itv hub not working today on my samsung smart tv ,Was ok yesterday now its asking me to put a code in seems like everyone having problems.

  • Carol Metcalf

    Samsung tv. Unable to sign in . Does not let me reset password either

  • HolzD

    My itv hub on my smart tv won’t work asking me to log in to account and type a number in when promted did this on my phone but was never asked for the number that was given on my tv screen. Can watch programmes on my phone fine

  • NgTurbo

    Anyone else having serious problems with ITV Player not working right now? Let us know if you can’t watch anything!

    • Marie-Anne Howard

      Yes, I can’t get mine to work either. As others have said it asks for a code but does not allow you to input this anywhere? Very frustrating!

  • Mimi Habtemariam

    Can’t sign in on my Samsung Smart TV on Thursday 24th of May either. It’s been like that for the past 2 days . This is very frustrating.

  • Michael Stanbrook

    I can’t sign in on Samsung smart tv, get error as soon as I select sign in.

    • Mary Garnett

      Worked fine yesterday Tues 22nd but not today Wed 23rd. Basically I go into hub just fine, then select programme and it is when I try and go into an individual episode that it blocks me.

      • Michael Stanbrook

        Can you sign in as it won’t let me but I can watch programmes

        • Mary Garnett

          I never actually sign in. I just go straight in to the itv hub as I do with BBC iPlayer.

  • Darren Herbert

    Stopped working today. Not used it for 2 weeks but did update system software to android 8.0. Phone is Honor 7x.

  • ITV hub not working all week on haewai p10 tried everything can’t get working sad face ☹️

  • Hayley Crosby

    Itv hub not been working all week on mobile HUAWEI P10 iv u installed app and reinstalled nothing working southampton

  • Gillian Warwick

    Same here on honor 9 not loading crashing before its loaded up.. Grrr

  • Bethany Weston

    Not working on my Huawei p20 pro – shows loading screen then cuts to homescreen. Please fix!

  • Deborah Roby

    Itv player opens and immediately closes on my honor 9 phone. Been doing it for about a week. Have uninstalled app and reinstalled. Makes no difference. I want to wtch Corrie! Hope it gets fixed soon!

    • Gillian Warwick

      I feel your pain

  • Sarah Hargate

    Itv not working on huawei phone I live in s13

  • Richard Davis

    Not working on my Samsung TV, neither is 4 or 5. iPlayer works fine as do UTube etc.

  • margaret smith

    Sick and tired of this now. Is there anyway I can return to the previous version?

  • Courtney

    ITV hub hasn’t worked for around 3 days now, shows the loading opening screen and then cuts back to the phones app screen?

  • Eden Maddox

    I have been unable to access the ITV catch up player for over a month now, but fortunately, everything is fine when I watch on my laptop live…Hope the catch up player is fixed soon!

  • Dom inic

    Itv player app will not start on android phone since this morning

  • Gemma Massie

    ITV hub not working again, it’s been down now for 4 days .just when I need it the most as I’m on holiday. Anyone no why?

  • Katie Jarvis

    It’s not working today hasn’t worked all day on our Samsung smart tv. All other apps are working or bbc etc just itv player we have problems with the itv player often and have to reset it constantly thank you

  • Martin

    Itv hub app on android not loading for a week. All other apps fine bar channel4 app.

  • Steven Harris

    not working on android for 2 days

  • JohnC

    ITV Hub not working on LG 4K Smart TV

  • David L Smith

    Smart hub is not working on Samsung TVs itv only

  • Chris Minter

    Smart hub not working on Samsung smart tv today

  • David Lewis

    Became an ITV hub subscriber on All Fools Day since when none of the programs I downloaded onto the ipad have been accessible off-line – while the All4 app works fine and costs nothing.

  • Darren

    Ok I have an android box weird to learn it’s working has there been an update, I usually see a motion of the live footage before I got the play button, however it’s frozen, I hit play and it’s frozen no motion no sound, it is Friday the 6th April I will have to give them a call for update, like others I am having problems, however I don’t get VPN if you are a licence payer like myself I see no reason to use a VPN or maybe you might be ex pats in another case, anyhow I use my speedy internet and it frozen on an android box catch-up works though I have had this problem before any ideas folks anyone spoken to the hub helpline?

  • Jerry Gray

    Itv player has not been working on android for over a week.

  • Loz Hellyanna

    ITV player not working on samsung smart tv but it is working on iphone 6s

  • Andy Baxter

    Itv player not working correctly on Samsung Galaxy S8 phone

  • Dusty Knight

    ITV hub not loading on Samsung TV 26th march.

  • Howard Wall

    Been using Hola for a while now.
    Over the last week or so, cannot connect to ITV. Message comes up: ‘Ooops there seems to be a problem’
    Refresh or ITV help does nothing.
    BBC iPlayer works fine.
    WTF is happening….

    • Jennie Louise Gorman

      Same problem using hp envy laptop

      • Jennie Louise Gorman

        Where there is a will there is a way!

  • Jayemelle

    I just remembered that about a year ago I couldn’t access BBC iplayer for about a week. Then all of a sudden it started to work again through Hola. I think they change their site in a way that can’t be accessed through a free VPN. Then I think the VPN finds a way to work around the issue and the access returns. Just a thought. I will keep trying everyday hoping it will return before I miss the ending to Marcella.

  • David Pate

    I can still watch ITV on my iPad and iPhone through the player app or on my computer through the website – but not on either Roku or Apple TV. If they’re trying to stop people watching through VPNs, it’s odd that the iPad app still works. I have sporadically been able to access the app if I switch to service through a VPN router that is set up to be in England, but – somewhat strangely – that only works sometimes. I also note that it’s no longer possible to stream video from the iPlayer to Apple TV – you can’t even mirror the output.

  • Mary Fleming

    Could it be that ITV is now reducing its free service everywhere and are moving toward a subscription only option? Just a thought.

  • Jayemelle

    I can’t get ITV on my computer which I have done for years using a free VPN. Now it keeps giving me the pop-up ~Oops there seems to be a problem~. Either refresh or go to ITV help which, by the way, has not been helpful. Anyone else having this problem. I can access BBCiplayer no problem so it’s not the VPN. It’s been 2 days without The Street.

  • Martin Amor

    What with issues of ITV HUB not playing now on old, (that’s a laugh) 2014 and 2015 sets and also problems now with ch4 also permanently stopped working, it makes me think if it is worth buying a SMART set next time. After two yrs sets now become out of date and I tend to hang onto mine for many yrs longer than this. My answer therefore is not to buy a smart set but a standard quality set and to purchase a “box” connecting to the set via HDMI. Hopefully the box should have all the channels for all the catch-up television and will not go out of date. If it does however I am only loosing the small cost of a connected box and not the functionality of my set. Is there any legal person out there to advise if the loss of functionality to our sets has any legal regress?

  • Yamdevyam Yam

    It is not working today. Til;l day before yesterday it was working fine

  • Menorca Man

    Have been able to watch ITV Hub on my Android box via Hola free VPN but now, after the adverts, I’ve started getting the error message “We’re sorry, something went wrong – please try again.” (004)

  • Mary Fleming

    Apps have disappeared from our Panasonic smart tv. We have Freeview and are on Yorkshire tv area. Also can’t get 4 on demand either. So now just left with BBC iplayer and 5

    • Martin Amor

      You wont be able to get ITV hub or channel 4 Hub anymore. Certainly on 2014 and 2015 Panny sets this has been removed and now replaced with the ITV player which will not work on 2014 2015 Panasonic sets. Its amazing how products become outdated so quickly. So my Panasonic is now dumb TV.

  • Andy Davies

    Hasn’t been working consistently on either my new Sony Lcd or through bt box for a few weeks in the Chester area. Some error messages say it cannot find our location

  • John Leather

    Redcar and Cleveland, LG tv. ITV addon not working on Kodi.

  • Andrew Marlow

    East Anglia region. ITV Hub not working with Freeview through Panasonic TV. Utter rubbish service. I mean seriously rubbish inconsistent and appalling service.

  • Chris Beardall

    Not working on Samsung tv, Granada region. App frozen.

  • Andrew Jackson

    Itv player not working or severely interrupted playback on Samsung Smart tv, Stroud area

  • Penelope Farmer

    Not working on my iPod March 10th. Why?

  • Pauline Smith

    ITV player not loading on LG smart tv in northamts NN6.

  • Lyndsay Russell-Jones

    Not working on Samsung smart TV

  • Susan Harris

    Not working again on Samsung smart tv
    All other tv Apps are working fine!!

  • will meaney

    Chromebook I not working day 2-3 now 🙁

  • Douglas Broughton

    28th Feb ITV HUb still not able to obtain any programes .Samsung smart tv.The hub says no progames available

  • Yvonne

    itv hub not working on my laptop since yesterday. keep getting ‘sorry this video is uavailable’. all other channels and bbc iplayer work fine.

  • TaSwavo

    Been using a brand new Panasonic TV with wifi (Freeview Play) and worked with all on demand services for last week – today, not working with ITV Hub
    Works fine with Netflix, amazon, bbc player but not ITV Hub or All4. what the heck?

  • Denise Jones

    Same problem on my Panasonic TV -ITV Hub no longer working on this device – WHY????

  • Graham Fordyce

    itv hub no longer working on my panasonic smart tv. i use freeview. why has it stated that it is no longer available on my device?

  • David Brooks

    I have same problem with Samsung Tab 2 10.1″ with 4.2.2 software which will not now play the ITV hub since it was upgraded about 10 days ago. Contacted Samsung tech guys who accessed my Tab via remote and tried to find and install a version of the player that would work. No success and he said to contact ITV. Contacted ITV who confirmed that min 4.4 was required and said I should ask Samsung for an updated android system. Just done that but I don’t hold out much hope of a positive reply. Will advise if I do. As noted elsewhere, it cant be long before BBC , Channel 5 etc players are also going to update their players so older android platforms wont be able to play these either. Seems ridiculous that I could probably get a part to repair a 1952 car but cant get a bit of software to run a 5 year old Tablet. No problem, our old tablets will just help to make the landfill problems greater !!

  • mandy

    Itvhub No longer working on my Android we tablet any more want,s new update 4.4 only have 4.2

  • Corrina Eaves

    My Samsung smart TVs no longer has ITV player either. Something needs to be done about this because it may be only a matter of time before all the catch up to apps go off if things are left as they are.

  • Ben Moggeridge

    Panasonic AX owner here. Really annoyed that I can’t get Itv player anymore!? Very poor!

  • William

    Two days now and no itv hub on my Brand new Sony Bravia 55 ins

  • Tina Pool

    No ITV player on either of our Panasonic smart TVs what’s going on

  • Collin Turcotte

    My ITV on demand service quit working on my two Panasonic smart televisions two weeks ago. Why? Every other channel on demand works why not ITV?

  • Sinead Mackin

    ITV player app now grey on my “on demand” section of my Samsung smart tv. Says it is not working. Went to the help section on itv but no solution

  • Liane Clarke

    My ITV player not working since Dec. Samsung smart TV

  • William Turner

    App not available on my Panasonic tv either

  • Isabel Grainger

    got the message on my Panasonic TV 18/01/2018 no longer available on your advice does anyone know whats happening

  • Lyn Massey

    Got the following message on my Panasonic Smart TV repeatedly today – This Service is Currently Unavailable. Please Try Later.

  • Neenie Sadler

    Got the following message on my Panasonice tv this morning – no longer available on your device.

  • Sue Howes

    Why has itv player stopped working on my Panasonic smart tv?

    • Caryn Crompton

      My panasonic the same , no longer available on your device message !! does anyone have any idea how to resolve this ?

      • Jean Franks

        I called ITV and Panasonic. It looks like itv has killed the hub off for many Panasonic tvs.

    • Maureen Platts

      My Panasonic smart TVs has the same prob does anybody have an answer

  • tom warner

    No longer working on Panasonic smart tv either, greyed out

  • Pete

    ITV player not working today on Samsung Smart TV

  • Dsw

    Itvbe does not play properly on my iPad and hasn’t since last update

  • Joseph Noble

    Not working on my MacBook Pro thru your website…..

  • Mary Tallett

    ITV hub has been off in Moray since at least the 20th Dec 2017.

  • Hannah

    Wanting to watch 50 greatest moments of Harry Potter which was on ITV last night isn’t on the hub! Really want to watch it as I am a Harry Potter fanatic.

  • Christiana

    ITV hub missing a lot of coronation street episodes ,last episode is the 15/12 -this is on a Samsung smart tv app.

    • Andi Parsons

      Mines exactly the same. Did you find a solution?

  • Maxine

    My itv player is having issues. When watching live through the app it stutters and constantly repeats sections of the programme and skipping. My internet speed is not the issue, all other apps etc work fine.
    I havecrest the smart Hub but not helped

  • Deepsea Marine

    v2.4.0 errors out for me perth australia

  • Julie Baker

    It hub keeps repeating itself mid sentence

    • Maxine

      Mines still doing this.. even after a smart Hub reset

  • Laila

    ITV player not working on iPad, says playback not supported in this territory

  • Neil Gavigan

    Does anyone what the 004 error is?

  • John Cook

    Can’t get any picture for England v Germany football highlights, just a green screen. Sound is fine. Watching via Samsung tv

  • deborah corbett

    Its got worse since you can no longer just scroll back to earlier time. Catch up ITV is in the dark ages and often programmes just freeze/end 3/4 of the way through. Yesterday there was nothing available – BBCiplayer knows the business & programmes are available much sooner – come on ITV get your act together!

  • Paul Cubberley

    Goodbye ITV!!! Your so called useless Hub has gone from bad to totally unusable. Constant buffering, programmes stopping, voice and picture out of sync and no updates whatsoever on Jeremy Kyle or Wild at Heart catch up. Get you’re act together for crying out loud! Never used to have any problems, yet over the last few weeks it has just got beyond a joke. I have now uninstalled this pathetic waste of space and WILL NOT be watching ITV ever again. Congrats imbeciles on how to destroy a business!!!

  • Mrs J K COWBURN

    The latest episode of X factor is not available!

  • Wendy Fraser

    When I open the ITV hub on laptop or Samsung tablet and click on any prog to catch up it says the video is not available. Why not?

  • Kelly

    ITV hub as displayed catch up programmes since Saturday morning 21/10/17 latest programme was Saturday morning with James Martin nothing added since grrrhhhh

  • Harry

    Error 004 ITVproblems

  • Harry

    Error 004 #ITVproblems

  • Wendy Rich

    Its hub not worked for a couple of months on my kindle. Have tried to ‘re install it but still no luck. Help itv. Very frustrating.

  • Elizabeth Davison

    itv player not working 20/10/17

  • Cherle Chaplin

    not working smart tv nottingham

  • CHRIS HALL

    itv hub not working

  • Jane

    ITV hub not working tonight – 14/10/2017. Wasn’t working 2 days ago either but worked yesterday.! Variable or what??!! Can someone sort this problem please, can’t be doing with the unreliability.

  • Lisa Victoria Pickering

    My itv hub on my Samsung tv not been working for days now, got loads to catch up on!!! Not a happy bunny

  • Kaye

    Does anyone from ITV catchup ever respond to these questions?

  • Sophie

    When watching ITV2 through the hub, the programme keeps skipping and repeating a few seconds. It’s so frustrating and makes it unwatchable

  • Theresa Guy

    Catch up NOT working for days on my Panasonic smart tv. Other catch up like BBC work

  • Bebe Babe Kemp

    Itv hub is not working today August 23rd 2017 on Freesat

  • Barbara Lewis

    Trying to sign up but keeps saying enter valid postcode which i have and still wont work. Very frustrating and annoying. Have tried various postcodes and still doesnt work

  • Gillian Harris

    I am being asked to log in with email address and password, forgotten password so click on this link and am told email will be sent to me to advise how to reset password. I have tried this now on numerous occasions but not had an email back. Click on itv hub help only to receive message that this Web page is unavailable! !!
    Any ideas?

  • John

    ITV player will not work on my new Samsung

  • Alan Ng

    ITV Player keeps buffering when trying to watch Xfactor

FOLLOW
Home Apps and Software ITV Player not working