HSBC online banking website or app problems

If you have an active lifestyle and rely on the HSBC Mobile Banking app to be working at all times, this is the page where you can come to report HSBC online internet banking problems.

HSBC has been known to have outages from time to time when users suddenly can’t log into HSBC online banking – bringing the desktop and mobile banking services down at the same time. When trying to move money around quickly in and outside of the UK, these outages seem to happen at the worst time.

hsbc-internet-banking-down

Is HSBC online banking down for you on Saturday October 31, 2020? Give us your HSBC service status right now and let us know if you are having problems with HSBC desktop website or HSBC Mobile Banking app problems – especially if you see a HSBC online website ‘GSA System Error’ which we have.

We’ll provide updates here in the discussion section to let you know when an outage is on so bookmark this page.

  • Dave Roberts

    Tried to install update and the app stopped! Uninstalled the app and then tried to re-install – no joy! Just stopped without launching! What’s going on – I’ve not had any issues before.

  • Rolf Dohm

    Shame on you HSBC
    Elderly father has an older iPad and the app now say it needs updating, BUT you can’t because the app needs the newer OS!
    Can’t use internet banking now as the app was there you got the security key! Really bad HSBC never thought of this…

  • Janine Bryant

    Same…

  • Janine Bryant

    I am unable to execute an international transfer because my US app, after an ‘update’, will not provide me with the log on code I need…

  • Michael Corpuz

    Down in PH right now July 19 GMT+8

  • harrisonfordISback

    HSBC down in Canada May 30TH 2020

  • Luke Packard

    app failing to logon on. “Network connection error”

  • Barry Atkins

    Is the banking app undergoing maintenance or something? The app simply fails to open at all. I’m in Florida and the app has been working just fine but for the past few days it’s been useless.

  • Pali

    What the hell is going on with the HSBC. I’ve had trouble now for three months and still there is no correction. I thought it was just me and my computer, but it can’t be because many others are having the same problem. What the hell is GSA error anyway?? If the HSBC doesn’t get it sorted soon, I can see members moving to other banks. Get your fingers out HSBC and get it sorted, quick.

  • Kay Buckle

    still showing GSA error

  • metrobius

    Seems common acoss UK this morning if you refer to Downdetector site as I get “GSA/Error” when trying to log onto HSBC Internet Banking on PC. Hopefully HSBC will eventually “cotton on”(and no clearing cookies and cache their usual answer does NOT solve it and it didn’t solve it on the previous times either. Last time it was linked to update in Chrome and other browsers were accessing ok but not this time it seems ?

    • Andreea Mccurry

      Thank you. I’m in China and freaked out as I cannot access my online banking.

  • Andreea Mccurry

    I received a message from HSBC which is urgent to update my information regarding tax. I was about to send the updated information and I got error that the browser is not working. On my mobile is still working but I cannot send a message to give the required information. Also my account has been frozen and I cannot under any funds. What is to be done?

  • David Houghton

    Unfortunately, I think its time to consider another bank. Clearly not either moving with times, are unable to do so, or are finding the transition difficult. Either way I dont think ill be hanging around for it.

  • Jo

    Not been able to log onto my personal account via desktop since Tuesday. It just continually buffers!
    Weirdly, I can log onto the business account!!

  • Michelle Morin

    Trying to log on and after putting my security code password, it buffers and then it says your mobile banking has expired, please long on again, I log on again and the same thing happens

  • Business Online Banking- Session terminates after a few minutes saying you have a concurrent login session (there isn’t), in Chrome. Hows error message “Your Session has been terminated as another logon has been made.(mlogon1).

    If you haven’t just logged on again, please contact the helpdesk urgently on UK : 0345 602 2014 or overseas : 44 (0) 1792 496 941.

    Opening hours are from 8am to 10 pm , 7 days a week. To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call”

    Calling Helpline says thjey are aware of the problem- recent upgrade mean there is cookie conflict, and suggests clearing your cookies. (Unacceptable, as clearing your cookies interferes with the utility of all other sites you use)- even doing this does not resolve the problem. Site works in Firefox. indicative of a shoddy upgrade.

    This problem has existed for a week now with no resolution.

    • Pali

      Keny, your right, and it seems when one lives overseas that the telphone is the only contact. Very expensive mind but the only way to make contact with HSBC. I’ve tried sending emails and letters but no joy. Any more ideas??

  • Colin harris

    I have downloaded the app today several times to start online banking and it still will not work, even the hsbc customer service chap is baffled and could not get through to it . Very frustrating.

  • Jskierpx

    Opened a new savings account last week and attempted to register an online account. After choosing security questions, about halfway through the process, an error message popped up. Since then, if I try to login it states my username is unknown. If I try to register for the online account again, it says “user already registered”. I have spent hours on the phone and my case has been forwarded to IT and now I have been waiting for days hoping they will fix it. It is stressful because I had a large some of money transferred to open the account and I can’t even get online to see if my money is there. Very frustrating.

  • Mar Arslanian

    I’m getting a “processing error” every time I try to deposit a check. I have the worst time with this app and have to try 2-3 times when doing a check deposit. anyone else have this issue?

  • Rob

    Still getting error messages and unable to log on via mobile banking app. Can’t get fast balance, or a slow one for that matter. HSBC appear uninterested in resolving.

  • Edward

    Getting GSA Error when trying to retrieve my username (which I am sure I am entering correct)

  • DeedIDo

    For over a week, the online banking system has been loading V E R Y S L O W L Y. This is on a PC with a router-wired connection, not wi-fi and not mobile data (in fact, the mobile data connection on my phone seems perfectly OK). I see that other customers (remarks close by to here) appear have been having the same problem,. Every day, I expect to to be fixed, but it never is…

  • Amy Felps

    Mobile banking app is loading very slowly over WiFi, however if I switch to mobile data, it loads straightaway. Is anyone having the same problem?

  • Robert Suarez

    I haven’t been able to make a check deposit on my app for over a year now. It always freezes after trying to take a photo of the back of the check. I have tried uninstalling, deleting the system cache, as well as the app saved data. Nothing works. I refuse to do a factory reset of my phone for this.

    I have a Samsung Galaxy S7.

  • Colin Blake

    The app has started running very slow

  • Barry Norman

    If HSBC are experiencing online banking issues, would it not be nice to email the customers effected to tell them? I know the policy about not sending emails but in some cases it would be useful. I rely on this facility as I am unable to get out so do all of my banking online. I only found out as I was trying to pay a bill and couldn’t get in. I have paid it by debit card so no huge worries. Just frustrating. I am not a moaner so do not usually worry as I understand things can go wrong which is more than I can say for some !!

  • David Clarke

    App is useless, will not connect via WiFi only working on 4g data.

  • Frank Allen

    Mobile app is taking a long time to load.It has been like this for about a week.

  • Marcus Amure

    getting “Error 500: javax.servlet.ServletException: Filter [HSBC Filter]: filter is unavailable.” called them up and they are blaming it on my computer! went to work same message tried on my mac same message but its my comuter! Im about ready to switch to a different bank!!

  • HSBC Online Business not working. This message: Error 500: javax.servlet.ServletException: Filter [HSBC Filter]: filter is unavailable.

  • Megan Marie

    GSA system error when I try to log in to internet banking today in the UK

    • Nadine Barrow

      same issue here from multiple devices and locations

  • William Tam

    after the last update on 12/7/2018 the biometrics stopped working on my devices, kept getting the “soft data not matching” message and needed to login with my pw instead so that’s a bummer… I think I need a separate security code generator fob to able to activate the touch feature IDK. But I’m not willing to risk screwing-up my working app & have to reset everything again

  • Amy Robinson

    Only just joined HSBC and i can’t get the banking app past the welcome page. I need to activate my secure key so i can access my online account in full. This is not a good start!

  • Sandra Macdonald

    Yep couldnt sign in yesterday ,Sydney Australia still cant today, Rang them and they said there is no issue from their side, wtf?

  • Jim Sandy

    Cannot connect to banking online in UK. Very frustrating.

  • Teebag

    I bank with HSBC Canada. They released an updated app recently which worked for a while but now when I log on it just shuts itself down. I called HSBC and they don’t seem to be able to help.

  • nige

    HSBC UK mobile banking ap took ages to set up. Now I’m told my ap needs to update, so I press the update button, then told update is not compatible with my Huawei MediaPad. So any solution for this customer in Thailand?

  • Allan Cook

    on my iPhone 6 i can only load app using 4G with wifi turned off. my wife has iPhone SE which is an earlier model and she has no problems at all operating out of the same house as me. HSBC maintain the problem is not their’s but judging by comments here they’re wrong!

  • David Roan

    App has never worked reliably for me. Currently it keeps telling me that my wifi signal is unstable. Everything else, including other online banking providers work fine. AVG tests show superb, stable up and download speeds. Funny how these problems only affect HSBC UK but still it’s a fault with my WiFi????

  • Rob Scott

    Yes the app is down. Not good and no warning or information.

  • Barry Doggett

    Definitely not working at the moment

  • NgTurbo

    HSBC app is having big problems right now. Anyone else getting a network error when trying to log in both online and through the mobile app?

  • Yoda

    This app sucks.

  • J Lui

    Not working for my iPhone on around 8/13, Android ok. The app disappeared as soon as it load, another iPhone gives network error. Both iPhones use iOS beta 12.

  • Saul Warren-Howles

    Hi, tis me again. Well having installed and reinstalled the HSBC app again as I have been told the reason the app does not work is it’s my connection (no) as my Wi-Fi & 4G connection work fine for everything else but their app. As I run my own business I have now wasted over two hours trying to get this working. Going to claim my mobile charges back from HSBC. Why are they not being honest and own up to the fact that the updated app is a complete mess. Funny how my business app with them works fine. Why did they just leave the old app as it was.

    • Allan Cook

      Believe it or not, I overcame the problem by turning off wifi on iPhone 6 and accessing via 4G telephone network. Crazy! Would have thought it would be other way around.
      My wife has earlier iPhone SE and has no problem at all.

  • Saul Warren-Howles

    Just come back from Greece and the app did not work there even on Wi-Fi. Back in the UK and it still does not work, but my HSBC Business app does. Any ideas. I think they have server issues.

  • Cliff

    I have been getting ‘network connection error’ for 2 days.

  • Gail Æ Earnshaw

    The old app now no longer works. I downloaded the new app but all I get is a screen saying I will need my username and password etc but then that’s it, there’s nothing to click on and it just sticks on that screen. This as really peeved me off as I rely on my mobile app to work.

  • Jeremy Grest

    Cannot get the app to update, which is required for access to accounts. Have cleared Google play cache, and data, and rebooted phone. Update freezes around 83% downloaded. Have plenty of space on phone. Any ideas?

  • Sanborn John

    HSBC did a terrible job of their so called new HSBC UK application, it ruined my day.

  • Kreig

    Getting “network connection error”
    When I tried to log in, my internet is fine, I’ve rebooted my phone, and I’ve used 3 different networks including my mobile network (three) and still getting the same message, I really need to check my balance as I have bills coming out I’ll give them a call when I’m free later.

  • Liane Swift

    I cannot login to online banking…extremely frustrated. cannot see how long it is going to be! please can someone let us know what is happening and when it will be up again,

  • NgTurbo

    HSBC Online banking is down right now. Anyone else having login problems today with the service and getting a ‘GSA error’? Let us know

  • Deb Cyranos

    keep getting error ” not authorised to use application”

  • Lucas van den Bogaerde

    App just crashing on MUI ANDROID. No error message however stacktrace shows a Java illegal instruction!

  • M

    MB040 error – unable to make global transfers on the app

  • Biny

    All my credentials are correct but I get error: One or more of the fields you have completed is incorrect. Please enter the correct details.

  • Aaron Moksheim

    Can’t log in on mobile banking. It says there’s an error and gives code P002. Tried to reinstall the app but it’s still the same. It is very frustrating, I’m abroad and I need to know whether my travel money has arrived yet but I can not check.

  • Unable to login with the iPhone app. Constantly receiving message ‘Network Error – Check Your Internet Connection’ for the past five days. Spent 20 minutes on hold to the helpline before I had to give up – work beckoning! No message from HSBC. Really, really poor. Other banking apps fine, just HSBC being a pain.

  • Les

    GSA error

  • Ryan Parker

    Able to log in to mobile app, unable to log in to online banking. Had to reset my details 3 times so far today due to being locked out attempting to get in to the account, but still no joy. Really poor.

  • Helen Quigley

    My mobile app just won’t open it appears to be hanging. Worked fine first thing this morning and now it won’t.

  • Cassie

    Not been able to log in for two days on any devise. Network connection lost. Yet I can login to our HSBC business account! Some have said it’s their virgin network but I’m on BT. Why isn’t this all over the news channels?

  • Micky

    Have not been able to log in for 2 days now, either phone, iPad, desktop or mobile banking app. All I keep getting is ” Safari cannot open the page cause the network connection was lost”. Yet I have no problems accessing any other website. Definitely thinking of moving my money elsewhere!

  • Hamzah Razy Syed

    Still down, been trying to log on since yesterday.

  • Sarnie

    My down since yesterday, lost network connection but my network definitely up

  • Justanobody

    Says I’m experiencing a “network error connection.” But I’m not, everything else is working and no problems downloading anything from my iPad.

  • Justanobody

    Can’t log in to HSBC Internet banking.

  • Sharon Oatley

    I could not get online using the mobile app so have resorted to my desk top access … and can’t get online there either ?? … keep getting GSA error

  • Emma

    10am Wed 15 Nov 2017: Endeavouring to log on to Internet banking via computer but I’m receiving a “GSA Error” – what does that even mean? Why aren’t HSBC providing explanations? Timescale to resolution? Anything?
    Appalling service………

  • ron hall

    app down int banking not recognising password had to reset to access accounts. I needed to move money into main account as only keep what is needed to pay bills if I am overdrawn whose fault will that be and I suppose I will get charged interest must try harder HSBC if you want to keep your customers

  • Gonfera Burton

    HSBC online banking via computer – my password is daugher’s middle name. I CAN remember this and know how to spell it. I can key in 6 digit number without making mistakes. BUT HSBC is telling me I have keyed it in 3 times wrong and these keeps happening. No, I am not making a mistake, as I am keying in really slowly and carefully (and Apple shows your password for a second so you can see it is correct) Is anyone else getting this problem all the time? I have to keep phoning the bank, resetting my password, then 10 minutes later same again !! Really great service – I am running out of passwords I can remember and now have to note them all in my phone!!

  • Gonfera Burton

    HSBC mobile App asked me to do an update on 2 Nov 2017 and now I think the Apple store App is down (according to Google search) so I cannot update my HSBC App or do online banking. I go to my computer and asked to log on without key (which generates from the App) then it says we need another level of security so asks for my key number !! No access to bank on phone or computer !

  • Jan Yavuz

    Mobile app has been telling me I’m not connected to the internet and to check my connection when I have full, perfect signal. Only working on WiFi. Real useful…

    • Liz Watson

      I have the same problem since updating the app.

  • Penny halmshaw

    Still cannot log in to online banking 1st november

  • Yu Ling Tong

    Can’t log on to HSBC account from laptop. The pop up window said the ID field was left blank, but I did key in. However, I can log on from my phone. Have no idea!

  • Wayne Benskin

    HSBC app and mobile banking down – awful service and extremely unreliable.
    Not a great show from an international bank.

  • John

    Have no access to account page reports
    Error 500: javax.servlet.ServletException: Filter [HSBC Filter]: filter is unavailable.

  • Tony

    Hsbc mobile app after the log on forces ne to download the new app. Once pressed the link nothing shows on google play. STATUS: No new app – no old app

  • Steve Lister

    I HAVE 3 BANKING APPS & HSBC IS BY FAR THE WORST APP I HAVE EVER USED. IT TAKES 10 TIMES LONGER TO LOAD (IF & WHEN IT DECIDES TO LOAD) & ONCE YOU MANAGE TO GET ON IT IS SO SLOW & COMPLICATED TO USE. IT IS SOMETIMES QUICKER TO DRIVE TO THE TOWN CENTRE & GO TO THE BANK

  • Emna

    My pending transactions are not showing up … i no i got money going in my account tomorrow … but its not pending

  • Ian Rudge

    We are in Canada and having problems with the HSBC mobile website. It locked up yesterday as well but I eventually managed to get in. Same problem today but no luck opening it up this time. Very frustrating!

  • Roland Antun

    Hi,

    Unable to Login to HSBC Net, status unavailable

  • bluesharkdb

    Is anyone having problems with the new hsbc website? The layout to me is atrocious! sub menus are hard to navigate and sometimes disappear whilst trying to select items on them, the layout at first looks ‘nice’ but in reality almost half of the screen is taken up by a ‘useless’ background ‘scene’ where the main menus ‘float’ on top and have a tendency move about when selecting items. I contacted hsbc and voiced my concern and frustration asking if i could revert back to the original but they said it wasn’t possible and they would pass my comments on!

  • Dawn Russell

    Unable to login this morning, v disappointed. they recently closed my local branch as well. Seriously considering moving my account after over 20 years of being with them.

  • Catherine Griffiths

    My husband has been trying to get in to his HSBC account since yesterday 13.9.17 and has been met with a variety of GSA error screens. HSBC staff on the phone helpful but basically he can’t get in to his account. He’s disabled so the alternative of visiting a branch is not realistic, given HSBC recently closed our local branch and its now a round trip of 26 miles to visit a branch. AWFUL SERVICE.

  • Derek

    Been trying to log on since last week. Either GSA error or REF error, tried different browsers and clear cache and cookies too.

  • Derek

    Tried different browsers, it’s either REF error or GSA error

  • Letizia Piol

    I can’t resume my online application to get my sort code etc… I only get a page with coding

  • Evgeniya Ky

    I am not able to login to my HSBC account from yesterday.

  • Nick

    my app hasn’t been working for 6 months! Imagine the hassle. It kept saying Connection Error even if I have an NBN connection.

  • George

    No access to mobile app, locked out as saying password is incorrect. when I know it is 100% correct. cant make an important transaction

  • HSBC banking is down. I’m getting a GSA Error message 23.08.17

  • Stephen

    My iPhone HSBC business app will not open – white screen appears and nothing else. This has been happening for 3 days

  • G Hales

    Sunday 20/08/17 cannot log on to HSBC banking GSA error message showing

  • Sarah Bayliss

    Cannot get beyond a static screen to log in on the IOS app again!

  • Maiswabutt

    Can’t log on to HSBC app. Day 2.

  • sleeplessinsarasota

    Does check deposit work for anyone? Any tips? It never works for me; always saying that the photo is too blurred, although I fix the phone on a firm surface, shine a light directly on the check, do it all on a dark grey table. The image always seems perfectly clear. Can anyone give me any suggestions about how to do this better? Many thanks, Bill

  • Alberto Mameli

    I cant trabsfern money whit the app hsbc

  • Shirley Taylor

    Cannot log into HSBC banking on desktop, just get a blank white page

  • Ope Coker

    I am unable to install the app on my new phone, Alcatel Pixi 4 (5). I keep getting an error message: “Your device is not compatible with this device.” And I’m unable to find any way of sideloading the app.

  • Dave Powell

    When I go to the store to download the HSBC mobile banking app I get a message that says”this app is not compatible with your device”. All other apps are working fine including other banking apps!

    • J Tessitore

      I’m having the same problem as Dave Powell. When I go to download the HSBC mobile banking app, I get a message that says “this app is not compatible with your device.” The app was working fine until an update about 1 and a half week ago.

  • Samuel D Osborne

    I can log in on the app, but I receive an “Unfortunately there has been a technical problem. Please try again later. For assistance, please call Customer Service on 132 152” message when I try to view my balance. My experience of the HSBC app over the last few years is that logging in and viewing balances often received error messages.

  • Kelly

    My HSBC app isn’t offering a security number

  • Irene Fernandez O

    When trying to access to my account through the app I’ve got the screen whit a message in another language.

  • Jenny

    I can’t get through to phone banking!

  • Jenny

    I can’t get through on the phone banking!

  • John O’Neil

    Hi There. I can’t log on to the HSBC mobile banking app on my HTC 10 today. Is it down? The screen with the spinning loading symbol appears but it just stays on that..forever. I have checked for an update at google but there doesn’t appear to be one. Thank you 🙂

    • Nick

      I have exactly the same issue on Iphone 6s Plus

  • Louise Millward

    I can’t log on to the mobile app today 🙁 keeps saying fields are incorrect, but they aren’t! So annoying 🙁

  • Marija Bogdanova

    HSBC have blocked my MOBILE BANKING. Didn’t accept my password (I am using it every day)Security questions are failed (I know the answers PERFECTLY) I am furious!And I ‘ve got no time to go to the bank and I am scared to share any information on the phone 🙁

    • George

      Exactly the same thing happened to me. Cant log in to make any transactions!

  • Zuzana Rentova

    The mobile app is not working from yesterday. It shows the app keeps stopping. It is very frustrating as I can not generate secure key to log into internet banking.

  • Tracey S

    can’t log into online banking in surrey uk

  • Helen McDonald

    My hubby’s has also been down on his Samsung phone. Uninstalled and reinstalled and still no joy.

  • Donna Quinn

    My Hsbc app on my android will not even let me on it just try’s to connect and then disappears, even tried to uninstall and install it very frustrating when you can’t transfer money over to your family !!!

  • Steve Kingscott

    My app was not working. I uninstalled and downloaded it again from GooglePlay. It now comes up with an error code and also states that my Android phone is not now compatible

  • Ian Hubbard

    Both my app and my wife’s app won’t load and give you the option to sign in?? Not good when you rely on it. Will this be resolved?

  • Caoimhe de Paor

    My mobile banking app isn’t opening for me. I have uninstalled and reinstalled twice now and I am still getting the same blank white screen…any suggestions?

  • Joanne Greenbaum

    Hsbc USA mobile banking is terrible. Almost every time I try to deposit a check I get an error message salting the system is temporarily down. Sometime I have to try multiple times so annoying. This is April 10 2017 but I happens weekly for me. Get it together Hsbc.

    • sleeplessinsarasota

      Does it ever work for you? It never works for me; always saying that the photo is too blurred, although I fix the phone on a firm surface, shine a light directly on the check, do it all on a dark grey table. Can you give me any suggestions about how to do this better? Many thanks, Bill

  • Bethan Davies-Jones

    Keep getting an error message “The details you have entered do not appear to match our records” whilst trying to log-on the website. My details have not changed since I last logged-on.

  • Been using my banking online on my desktop quite happily for a few years now ,using windows vista system ,now ,since beginning of November it goes through banking I’d ,memorable question ,loads my key card generated number then nothing ,just a grey background with a white rectangle box with a wheel endlessly going round .
    Everything working on my laptop but like the bigger screen format .

  • Alan Ng

    Problems with the HSBC online banking website, October 25. Page may display a GSA system error, let us know if you are having the same issues.

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