HSBC online banking website or app problems

If you have an active lifestyle and rely on the HSBC Mobile Banking app to be working at all times, this is the page where you can come to report HSBC online internet banking problems.

HSBC has been known to have outages from time to time when users suddenly can’t log into HSBC online banking – bringing the desktop and mobile banking services down at the same time. When trying to move money around quickly in and outside of the UK, these outages seem to happen at the worst time.

hsbc-internet-banking-down

Is HSBC online banking down for you on Tuesday August 22, 2017? Give us your HSBC service status right now and let us know if you are having problems with HSBC desktop website or HSBC Mobile Banking app problems – especially if you see a HSBC online website ‘GSA System Error’ which we have.

We’ll provide updates here in the discussion section to let you know when an outage is on so bookmark this page.

  • Sarah Bayliss

    Cannot get beyond a static screen to log in on the IOS app again!

  • sleeplessinsarasota

    Does check deposit work for anyone? Any tips? It never works for me; always saying that the photo is too blurred, although I fix the phone on a firm surface, shine a light directly on the check, do it all on a dark grey table. The image always seems perfectly clear. Can anyone give me any suggestions about how to do this better? Many thanks, Bill

  • Shirley Taylor

    Cannot log into HSBC banking on desktop, just get a blank white page

  • Ope Coker

    I am unable to install the app on my new phone, Alcatel Pixi 4 (5). I keep getting an error message: “Your device is not compatible with this device.” And I’m unable to find any way of sideloading the app.

  • Dave Powell

    When I go to the store to download the HSBC mobile banking app I get a message that says”this app is not compatible with your device”. All other apps are working fine including other banking apps!

  • Samuel D Osborne

    I can log in on the app, but I receive an “Unfortunately there has been a technical problem. Please try again later. For assistance, please call Customer Service on 132 152” message when I try to view my balance. My experience of the HSBC app over the last few years is that logging in and viewing balances often received error messages.

  • Irene Fernandez O

    When trying to access to my account through the app I’ve got the screen whit a message in another language.

  • John O’Neil

    Hi There. I can’t log on to the HSBC mobile banking app on my HTC 10 today. Is it down? The screen with the spinning loading symbol appears but it just stays on that..forever. I have checked for an update at google but there doesn’t appear to be one. Thank you :)

  • Louise Millward

    I can’t log on to the mobile app today :-( keeps saying fields are incorrect, but they aren’t! So annoying :-(

  • Zuzana Rentova

    The mobile app is not working from yesterday. It shows the app keeps stopping. It is very frustrating as I can not generate secure key to log into internet banking.

  • Tracey S

    can’t log into online banking in surrey uk

  • Helen McDonald

    My hubby’s has also been down on his Samsung phone. Uninstalled and reinstalled and still no joy.

  • Donna Quinn

    My Hsbc app on my android will not even let me on it just try’s to connect and then disappears, even tried to uninstall and install it very frustrating when you can’t transfer money over to your family !!!

  • Steve Kingscott

    My app was not working. I uninstalled and downloaded it again from GooglePlay. It now comes up with an error code and also states that my Android phone is not now compatible

  • Caoimhe de Paor

    My mobile banking app isn’t opening for me. I have uninstalled and reinstalled twice now and I am still getting the same blank white screen…any suggestions?

  • Joanne Greenbaum

    Hsbc USA mobile banking is terrible. Almost every time I try to deposit a check I get an error message salting the system is temporarily down. Sometime I have to try multiple times so annoying. This is April 10 2017 but I happens weekly for me. Get it together Hsbc.

    • sleeplessinsarasota

      Does it ever work for you? It never works for me; always saying that the photo is too blurred, although I fix the phone on a firm surface, shine a light directly on the check, do it all on a dark grey table. Can you give me any suggestions about how to do this better? Many thanks, Bill

  • Bethan Davies-Jones

    Keep getting an error message “The details you have entered do not appear to match our records” whilst trying to log-on the website. My details have not changed since I last logged-on.

  • Been using my banking online on my desktop quite happily for a few years now ,using windows vista system ,now ,since beginning of November it goes through banking I’d ,memorable question ,loads my key card generated number then nothing ,just a grey background with a white rectangle box with a wheel endlessly going round .
    Everything working on my laptop but like the bigger screen format .

  • Alan Ng

    Problems with the HSBC online banking website, October 25. Page may display a GSA system error, let us know if you are having the same issues.

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