HMRC website login not working

The HMRC website for online tax login is one of the most important websites for those who are self employed who need to constantly check their financial situation on a daily basis.

At times though, the HMRC website can suffer problems meaning that you won’t be able to login in to check your account.

When that happens, you can use this page to tell us when the HMRC website is not working in your area or check the HMRC website status with other Self Assessment users.

hmrc-tax-website-not-working

Is the HMRC website down right now on Saturday February 16, 2019? Let us know what is happening for you right now, whether your problems are directly on desktop with the website or if the HMRC website on mobile is not working either.

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  • Can’t login, put in correct details and access code and goes straight back to login page, been like this for two days!

    • Bill Pearse

      Agreed – exactly the same issue going around & around the sign in page. Happening yesterday & no change today despite HMRC advising that a fix would be in place overnight

  • MMB Tycalibre

    I can log in but the page it takes me to is completely useless, there are no links to the self assessment form and if you try to access them from the regular HMRC site you just end up in a loop.

  • Zoltan Biro

    Not recieving Text code

  • S Bhatt

    Logged in successfully to complete the VAT return and when I submitted it the system logged me out saying to log back in. I put in my username and password which are correct several times but it continues to say they are invalid. Please fix this issue. Thanks

  • submission of completed company tax return seems to be stuck, over half an hour now. Clicked Save and Continue and then had to login. Fortunately, system reports Submission complete 🙂

  • Gordon Roland Peden

    Have tried to log in using my user id and password to fill in a self assessment with no luck. Several attempts to change password and still no joy?

  • Sarah Hawkins Sarassist

    can log on and input data but submission page is broken and not accepting tax returns at resent it has been like this 3 days . terrible. can anyone shed any light?

  • KJB EFMA Accountants

    HMRC are useless. I spent 30 minutes waiting to speak to someone who had NO CLUE about what I was asking.
    The online does not work. Sorry we are experiencing technical problems. Please try again in few moments!
    Are they serious? What will happen when MTD starts. Is this a service or a means to employ useless people?
    A disgrace to the county and HM, not least the goverment. Tried 20 times this morning with no joy. I am an agent! I need to look after my clients!

  • HMRC login is not working. I thought I got it wrong and have used my ID to get a new password. Then when I used the new password to login, it said invalid ID and password. After several new passwords, I am now convinced the login is not working.

  • diane

    trying to login in to hmrc to do self assessment. Eventually goes to tax service page —which is totally blank

  • John Shanley

    Trying to find out status of tax refund which was applied for on 22nd May. Click on check progress get tech difficulties error 5 days now!

  • Lydia Bird

    Service is still not available

  • Leroy Paull-Hartry

    Service not available, when sign in to gateway. All day!!! Very annoying!!!!

  • clotherman

    Service not available, when sign in to gateway. All day.

  • Mike Bratescu

    HMRC login , receive the code input, skip the backup pop-up and immediately I get “service unavailable. try later” 19 jun 2018

  • llewellyn roberts

    I am trying to log into HMRC Self Assesment. I input the user and password, it acceptss it and take me to tthe p[age saying “we have sent a code to your phone.
    I get the code and enter it in the box, it then takes me to another page asking me to set up an alternative way of getting the code. I select Voice on my landline. They call me within 5 seconds with the code. I enter this into the code box , press enter and it takes me back to the sign in page, I enter my login details and the whole circular routine begins again, there is no way out of this
    HMRC Screws up again, fix the Bloody thing and stop making changes all the time. GET IT RIGHT and LEAVE IT ALONE!!!!

  • Sue Wiseman

    tried to log in at least 10 times yesterday and today from home and work to both mine and my husbands accounts but access code not received.

  • Tomasz Drewniaczyk

    24/05 Can’t log in to my account. User Id and password correct but system says that I have put incorrect details.

  • Sandra Bohling

    The system seems to be accepting my username and password and says that it has text me an access code to my mobile, but the access code is not arriving. I have tried several times.

  • Emma Louise Newbould

    Been trying to log in for two days and it keeps saying either login or password is wrong so I changed password and it still won’t let me log in!! Anybody else having this problem 9th April 2018

  • WBA Maclad

    HMRC app won’t generate an access code, online help and assistance next to useless!

  • Can’t login. User ID and password is correct, but each time I enter them it returns me to the same login page. It is stuck in a loop

  • George

    My Payroll software just informed me that the HMRC recently changed the RTI web address, both operated for a while but the old one has just expired.
    So unless your RTI software has been updated with the new site address it will have stopped uploading this week

  • Laurence Sayers-Gillan

    Corinne Mogridge
    Our computer crashed hard drive u/s. Have spoken to HMRC helpline but still can’t get going again. I am a hairstylist and computers are alien to me can any one help. Have tried with restoring but nothing seems to happen the young lady tried her best.

  • Lynne Susan Riley

    I’ve got exactly same problem. Concerned about backlash of late submissions.

  • Lynne Susan Riley

    Does anyone know if it is working yet?

  • Heather Stamper

    Tried to submit PAYE & Corporation Tax Return. HMRC are still having technical issues.!!!!!

  • Jayne Hayes

    Been trying all day for my FPS but just says an error. I spoke to Iris Payroll, they said the site must be down as they are getting so many calls. They recommend I just keep trying.

    • Phil Wood

      What is the error message? Is it ‘(502) bad gateway’?

      • Jayne Hayes

        No it just kept saying it couldn’t connect and it was an internal error my end. Came in this morning to several ‘successful receipts’ so who knows

        • Jonny Addy

          Same here, have you had any success since?

          • Julie Wood

            Been trying to file RTI and a CIS return since yesterday through Payroll Manager, which still says this morning – HMRC having tec difficulties and may not recognise your ID & passwrd – CIS deadline was yesterday 🙁

          • Jonny Addy

            managed to get a cis return done but the RTI is still having issues. 🙁

          • Julie Wood

            Nope, still neither for me (using MM Payroll Manager) what a pain!!

          • Jonny Addy

            really not needed at this time of year!!!!

          • Jonny Addy

            FYI i can now submit FPS’s

  • George

    After one PAYE FPS this morning at 9:35 am, my other FPS’s are failing and the message is: Submission failed. Response was ” The remote server returned an error: (502) Bad Gateway.

    • Cathy P

      Check it went through, I got a successful email back but when I checked the submissions log it hadn’t gone at all. Still trying 24 hours later. Grrrrrr

      • George

        That night I tried again and all my clients FPS went through as normal.
        However I also discovered that the HMRC have changed the paye rti web address a month ago, and the old one has just expired.
        So unless your paye software has been updated with the new site address it will have stopped uploading this week

  • Christine Cellier-clarke

    I can’t submit VAT using latest sage software. Sage told me hmrc website down. Is this true? How can I check? Does anyone know?

  • Dawn

    Cant submit payment for my employees. Just been on the phone and was given another number as other customers are ringing the same number. Was given another number 0300 200 6700 this number is not working either. Confused and I am assuming yet again a technical issue.

  • Optymystic

    I am not receiving access codes, I was a week ago.

  • Craig Thompson

    cant get past the log in for vat says sorry we are experiencing problems

  • Reuben Kemp

    Web page allows me to file and calculate but not send…

    So I’ve paid online the amount owed and left hmrc a message in the comments section explaining problem and requesting an email telling me how to successfully submit….

  • Michal Langton

    I can’t get the self assessment to show up – I can only login.

  • Darren Fitzgerald

    Unable to log in. Reset password and still unable to log in despite all details being correct.

  • Holly Holt

    Not receiving access code to complete log in….not sure what to do?

  • Alison Evans

    I can’t submit my tax return as I just get a bad request message. HMRC have no idea why. Someone supposed to be contacting me

  • Tracey Atkinson

    HMRC login won’t recognise password, so I reset it via email. Then it says either the password or user ID is incorrect. Aaaagh. Also registered for self assessment for my daughter. nowhere to activate self assessment service.This is 12:22 31 january 2018

  • Enzo

    I was about to press send and all the info vanished. I have to re do again????

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