HMRC website login not working

The HMRC website for online tax login is one of the most important websites for those who are self employed who need to constantly check their financial situation on a daily basis.

At times though, the HMRC website can suffer problems meaning that you won’t be able to login in to check your account.

When that happens, you can use this page to tell us when the HMRC website is not working in your area or check the HMRC website status with other Self Assessment users.

hmrc-tax-website-not-working

Is the HMRC website down right now on Saturday April 20, 2019? Let us know what is happening for you right now, whether your problems are directly on desktop with the website or if the HMRC website on mobile is not working either.

  • Peter Kennedy

    Just spent the morning trying to connect to Self Assessment. Absolute murder, even worse than last year. I can log in using my gateway credentials but after answering a couple of questions, it says I have to log out and log in using a different ID. I don’t have one! Also, after logging out, I get a “page can’t be found” message. WTF!

  • Leda

    Just tried to complete some foreign income details (I am an agent)…..it double the figures….! Deleted the whole return…..what a palava…..

  • Shawn Grinter

    Tried just now (Tue April 19 at 12:07) and got into the main page but when trying to register for MTD for business got 205 Bad Gateway nginx…

  • Sarah Groves

    Not working today, i go to sign in and it takes me to a page saying ‘you cant view this page… you should check if the address you used is correct’ Anyone know when it will be working again?

  • Jayne Price

    Trying to login to complete VAT return. Entered the Government Gateway User Id and password, get sent access code via text message, enter code and it just puts me back to user id/password screen ARGHHHHHHHH
    15 times!!!!!!!!

  • Louise Thompson

    Trying to log in this morning wouldn’t accept my details, tried to reset password (but am 99% sure it was correct in the first place) and it gives a message saying the system can’t do this and to contact HMRC – no link to go anywhere, no other help offered. Totally useless.

  • Stephen Cunningham

    Been trying to login to complete VAT return. Enter the Government Gateway User Id and password, get sent access code via text message, enter code and it just puts me back to user id/password screen.

  • Leigh Thomas

    Been trying to log on dart charge and hmrc for 4 days! Absolute disgrace. They’re quick to fine us when they say we aren’t fulfilling our obligations even if we are! Need to get their obligations fulfilled!!

  • Graeme Ninnis

    Exactly the same problem this morning. Did actually get to entering the access code once but then got a web address incorrect message!

  • Can’t login, put in correct details and access code and goes straight back to login page, been like this for two days!

    • Bill Pearse

      Agreed – exactly the same issue going around & around the sign in page. Happening yesterday & no change today despite HMRC advising that a fix would be in place overnight

  • MMB Tycalibre

    I can log in but the page it takes me to is completely useless, there are no links to the self assessment form and if you try to access them from the regular HMRC site you just end up in a loop.

  • Zoltan Biro

    Not recieving Text code

  • S Bhatt

    Logged in successfully to complete the VAT return and when I submitted it the system logged me out saying to log back in. I put in my username and password which are correct several times but it continues to say they are invalid. Please fix this issue. Thanks

  • submission of completed company tax return seems to be stuck, over half an hour now. Clicked Save and Continue and then had to login. Fortunately, system reports Submission complete 🙂

  • Gordon Roland Peden

    Have tried to log in using my user id and password to fill in a self assessment with no luck. Several attempts to change password and still no joy?

  • Sarah Hawkins Sarassist

    can log on and input data but submission page is broken and not accepting tax returns at resent it has been like this 3 days . terrible. can anyone shed any light?

  • KJB EFMA Accountants

    HMRC are useless. I spent 30 minutes waiting to speak to someone who had NO CLUE about what I was asking.
    The online does not work. Sorry we are experiencing technical problems. Please try again in few moments!
    Are they serious? What will happen when MTD starts. Is this a service or a means to employ useless people?
    A disgrace to the county and HM, not least the goverment. Tried 20 times this morning with no joy. I am an agent! I need to look after my clients!

  • HMRC login is not working. I thought I got it wrong and have used my ID to get a new password. Then when I used the new password to login, it said invalid ID and password. After several new passwords, I am now convinced the login is not working.

  • diane

    trying to login in to hmrc to do self assessment. Eventually goes to tax service page —which is totally blank

  • John Shanley

    Trying to find out status of tax refund which was applied for on 22nd May. Click on check progress get tech difficulties error 5 days now!

  • Lydia Bird

    Service is still not available

  • Leroy Paull-Hartry

    Service not available, when sign in to gateway. All day!!! Very annoying!!!!

  • clotherman

    Service not available, when sign in to gateway. All day.

  • Mike Bratescu

    HMRC login , receive the code input, skip the backup pop-up and immediately I get “service unavailable. try later” 19 jun 2018

  • llewellyn roberts

    I am trying to log into HMRC Self Assesment. I input the user and password, it acceptss it and take me to tthe p[age saying “we have sent a code to your phone.
    I get the code and enter it in the box, it then takes me to another page asking me to set up an alternative way of getting the code. I select Voice on my landline. They call me within 5 seconds with the code. I enter this into the code box , press enter and it takes me back to the sign in page, I enter my login details and the whole circular routine begins again, there is no way out of this
    HMRC Screws up again, fix the Bloody thing and stop making changes all the time. GET IT RIGHT and LEAVE IT ALONE!!!!

  • Sue Wiseman

    tried to log in at least 10 times yesterday and today from home and work to both mine and my husbands accounts but access code not received.

  • Tomasz Drewniaczyk

    24/05 Can’t log in to my account. User Id and password correct but system says that I have put incorrect details.

  • Sandra Bohling

    The system seems to be accepting my username and password and says that it has text me an access code to my mobile, but the access code is not arriving. I have tried several times.

  • Emma Louise Newbould

    Been trying to log in for two days and it keeps saying either login or password is wrong so I changed password and it still won’t let me log in!! Anybody else having this problem 9th April 2018

  • WBA Maclad

    HMRC app won’t generate an access code, online help and assistance next to useless!

  • Can’t login. User ID and password is correct, but each time I enter them it returns me to the same login page. It is stuck in a loop

  • George

    My Payroll software just informed me that the HMRC recently changed the RTI web address, both operated for a while but the old one has just expired.
    So unless your RTI software has been updated with the new site address it will have stopped uploading this week

  • Laurence Sayers-Gillan

    Corinne Mogridge
    Our computer crashed hard drive u/s. Have spoken to HMRC helpline but still can’t get going again. I am a hairstylist and computers are alien to me can any one help. Have tried with restoring but nothing seems to happen the young lady tried her best.

  • Lynne Susan Riley

    I’ve got exactly same problem. Concerned about backlash of late submissions.

  • Lynne Susan Riley

    Does anyone know if it is working yet?

  • Heather Stamper

    Tried to submit PAYE & Corporation Tax Return. HMRC are still having technical issues.!!!!!

  • Jayne Hayes

    Been trying all day for my FPS but just says an error. I spoke to Iris Payroll, they said the site must be down as they are getting so many calls. They recommend I just keep trying.

    • Phil Wood

      What is the error message? Is it ‘(502) bad gateway’?

      • Jayne Hayes

        No it just kept saying it couldn’t connect and it was an internal error my end. Came in this morning to several ‘successful receipts’ so who knows

        • Jonny Addy

          Same here, have you had any success since?

          • Julie Wood

            Been trying to file RTI and a CIS return since yesterday through Payroll Manager, which still says this morning – HMRC having tec difficulties and may not recognise your ID & passwrd – CIS deadline was yesterday 🙁

          • Jonny Addy

            managed to get a cis return done but the RTI is still having issues. 🙁

          • Julie Wood

            Nope, still neither for me (using MM Payroll Manager) what a pain!!

          • Jonny Addy

            really not needed at this time of year!!!!

          • Jonny Addy

            FYI i can now submit FPS’s

  • George

    After one PAYE FPS this morning at 9:35 am, my other FPS’s are failing and the message is: Submission failed. Response was ” The remote server returned an error: (502) Bad Gateway.

    • Cathy P

      Check it went through, I got a successful email back but when I checked the submissions log it hadn’t gone at all. Still trying 24 hours later. Grrrrrr

      • George

        That night I tried again and all my clients FPS went through as normal.
        However I also discovered that the HMRC have changed the paye rti web address a month ago, and the old one has just expired.
        So unless your paye software has been updated with the new site address it will have stopped uploading this week

  • Christine Cellier-clarke

    I can’t submit VAT using latest sage software. Sage told me hmrc website down. Is this true? How can I check? Does anyone know?

  • Dawn

    Cant submit payment for my employees. Just been on the phone and was given another number as other customers are ringing the same number. Was given another number 0300 200 6700 this number is not working either. Confused and I am assuming yet again a technical issue.

  • Optymystic

    I am not receiving access codes, I was a week ago.

  • Craig Thompson

    cant get past the log in for vat says sorry we are experiencing problems

  • Reuben Kemp

    Web page allows me to file and calculate but not send…

    So I’ve paid online the amount owed and left hmrc a message in the comments section explaining problem and requesting an email telling me how to successfully submit….

  • Michal Langton

    I can’t get the self assessment to show up – I can only login.

  • Darren Fitzgerald

    Unable to log in. Reset password and still unable to log in despite all details being correct.

  • Holly Holt

    Not receiving access code to complete log in….not sure what to do?

  • Alison Evans

    I can’t submit my tax return as I just get a bad request message. HMRC have no idea why. Someone supposed to be contacting me

  • Tracey Atkinson

    HMRC login won’t recognise password, so I reset it via email. Then it says either the password or user ID is incorrect. Aaaagh. Also registered for self assessment for my daughter. nowhere to activate self assessment service.This is 12:22 31 january 2018

  • Enzo

    I was about to press send and all the info vanished. I have to re do again????

  • Angela barnes

    getting bad request message

  • Anthony Demetrious

    Website not working tried last two nights and just keeps saying server not responding. Better not be charged fir late payment it is their problem.

  • Shuna Beckett

    Does anyone know if we still get fined for late submission if their website is not working properly?

    • Cathy P

      My accountant assures me we won’t.

  • Shuna Beckett

    I can’t log in on windows desktop. It says it’s sent an access code to my mobile phone but it hasn’t. I’ve tried a dozen times. I only have tonight to file my tax return. It usually takes under an hour, but so far I have spent nearly that just trying to login. I understand they’re busy but it needs to be working for those tens of thousands of people who need to complete their self-assessment before Wednesday. Starting to panic.

  • ee ffendiable

    Users ought to be advised at log-in of any problems with HMRC’s service.
    I got as far as pressing the ‘submit’ button, which prevented me from going back and saving a draft of a VAT return.
    Sort this out, please…

  • naveen kumar

    I cant get access codes on the app. With out these i cant sign in to file my return before Jan 31. I am an expat and it is becoming so difficult to file my UK returrn and claim my refund

  • C More

    Finally get passed login and several pages through, passed the passport valid or not and address stuff only to be told I’m not recognised !
    I’m a 60 year old permanent UK citizen, paid tax for well over 40 years, can I have it all back as I no longer exist !!!!!!!!!!!!!!

  • Debbie Leno

    Trying to log in to pay my bill but no access code coming through !!!!

  • Jennifer Caust

    I fill in my login details, it blinks, nothing happens. So I try
    logging in through the verify app, but it just sends me around in a loop
    to the login page. This is madness!

  • Katharina Eberle

    I seem to fail at the first hurdle, can’t put in my user ID, as the page is not responding. I am trying to type, but nothing comes up for ages…

  • Christine Cellier-clarke

    Cannot get access code to login self assessment. I tried yesterday and again today and still no text on my phone. I have emailed hmrc support which aims to reply within 2 days…

  • Suzanne

    Getting “bad request are you using correct webpage “ message when trying to submit my self assessment. Tried on laptop , mobile and using different browsers just won’t send. Does anyone know what to do can’t get through to hmc ?

    • Habib Khan

      so am I and thought i was alone, i bet their quick to want their 100 penalty like normal.

      • Suzanne

        Hi just to let you know I had one last go and it went through finally. Maybe it’s resolved now give it a go. Good luck

  • Vivien Green

    I have been trying since last Wednesday 17th January 2018 to get online to do my self- assesment
    I have been doing it for years on line without a problem. I log in get a an access code then it starts asking security questions then it say I have tried too many times to prove my identity and locks me out for 24 hours, today was the third time I have phoned tax office and they cannot give me any explanation for what is happening. They say they can see I am logged in. this a nightmare. I only need to submit a short form I am a pensioner and my only income is my State pension and I am within my Tax free allowance so will not owe any thing.

    I am very worried and do not know what to do, I cannot afford a £100 penalty for late payment.
    I have cleared all history with cookie, caches etc. Even tried a different browser. It is too late to do a paper return so what on Earth do I do?

  • Lucy Osborne

    Same here. My login details were saved on the site against my better judgement. Site instructed me to reset them when they were rejected, which I did but my new login details are now being rejected as invalid. Which is great as we have a deadline of the 31st.

  • Chris

    I’m also trying to submit my tax return but it won’t let me, every time I submit it, all I get is a page saying “Bad Request – Please check that you have entered the correct web address.” is there a problem with the site today?

  • Paul Jenkins

    I managed to do my tax return Tuesday, I cleared my history and cache and hey presto my tax return was submitted. It worked for me give it a try you may be lucky.

  • freda hasler

    I’M JUST TRYING TO PAY MY TAX BEFORE THE MONTH END DEADLINE! WILL THEY CHARGE ME IF I MISS THIS DATE????

  • Sebastian Memmott

    Im trying to submit my tax return but it won’t let me, every time I submit it, all I get is a page saying “Bad Request – Please check that you have entered the correct web address.” is there a problem with the site today?

    • Habib Khan

      same here

  • Stephen Melling

    I am unable to process my returns. The message reads: ‘There was a problem and your return was not submitted. We have saved it and you can submit again by pressing NEXT.’ The message then reads: ‘The submission service is temporarily unavailable’

  • MARY ELIZABETH WEBB

    Tried since November to file a tax return. Cannot get past verify says I am not veryfied and that I have tried too many times to confirm identity. Have had an e-mail from the veryfiying company to say all checks ok and can go ahead with the login. When on chat the system went down
    so no help from them. Totaly sick of the whole setup.

  • Ian Kirk

    Its time the Hmrc sorted out this damn gateway chaos! out
    I can never just sign in to do my monthly CIS returns.
    If we all ran our businesses like this we would all be broke.
    This shouldnt take me more than a few minutes but as usual the system isnt working Grrr

  • Cm

    Same issue here, except it says I cannot use the Self assessment service and to either register or log in using the account I set it up with. Anyone else had this one?

  • Sukey Joshi

    Couldn’t access the system this morning to finish my self assessment return, finally managed to get to the page “complete tax return” to be taken to another window advising of “System Error – sorry the system is unavailable, please try again later or contact the HM Revenue & Customs Online Services Helpdesk” – Helpdesk not open till Monday now. This is terrible and frustrating especially when HMRC did not advise this on their service page earlier today. It now shows : Service availability status as “We are sorry the service is currently unavailable. We are working with our IT partners to provide an urgent fix for the problem and apologise for any inconvenience caused”

  • Cynthia Crossley

    I tried to begin my self assessment tax return, made many attempts, but just kept getting the message “System unavailable.” The helpline is closed til Monday so that’s a weekend wasted. Will HMRC accept there’s a problem with its site should my tax return be late? I doubt it.

  • cmsoftware1

    I am unable to enter my VAT return. I get ‘System error’. I tried the ‘automated assistant’ – total cr@p …

    • Sarah Coates

      I’ve just had the same thing, also tried the automated help – my query just disappeared!!

  • Sarah Bertioli

    Has anyone else tried phoning the helpline? After various selections and messages it just hung up on me….

  • Julie

    Same problem as a lot of other people; self assessment information not available and I can’t log in to finish my tax return.

  • Gordon Hill

    cn’t login to pay my VAT or make return. This is due tomorrow so it had better be working. What is the point of rforcing someone to use a system that does not work. There were no problems with the old site

    • cmsoftware1

      Indeed. We don’t do this for fun either. I have better things to do with my time.

  • Rachel Alexander

    Not working for me either. Won’t display any Self Assessment info and tells me to either click for old site (which doesn’t work) or refresh page (which doesn’t work). Errors. So frustrating as like so many others, I’d set aside this morning to file this and get it off my mind.

  • Mike

    can’t log in to do self assessment tax return.. keeps giving system error. This is unbelievable, even for HMRC standards.

  • John Muller

    Self Assessment form is not working for me. When I click the link I get the above message.

  • Robin Evans

    Tried logging in this morning to do VAT return. It said I need to give my phone no as part of my login. Supplied that, got a phone call with access code, gave the access code and it said “service not available – try the old hmrc website. So I did that – guess what – service not available!

    • James Perrett

      Exactly the same issue here, first time having to fill in a self assessment so was beginning to panic thinking I was doing something wrong. Managed to get onto the old site once several attempts but then the next link I clicked I was greeted with the same error message I got previously and was returned to the new site.

  • ophelia darquart

    can’t even find the self-assessment form right now

  • Laura Warren

    Trying to access my account, I have logged on OK but then get a ‘We can’t display
    your Self Assessment information at the moment.’. Have tried link to
    ‘old’ website and refreshing but does not work, have tried to go to the ‘old site’ which it suggests but then get an error message.

    • Mr Johnsense

      Same here. Some chat on Twitter says it has had problems all week. Not uncommon at this time of year when everyone comes back to work and discovers all their systems have crashed. Bit lame for HMRC, but then everything in Britain is absolutely rubbish these days.

    • Clive Breese

      Same problem here, hoping it will be available again shortly…

    • Anil Desai

      I am getting exactly the same error message.

      Trying to access my account, I have logged on OK but then get a ‘We can’t display
      your Self Assessment information at the moment.’. Have tried link to
      ‘old’ website and refreshing but does not work.

  • Sarah Bertioli

    Was able to log in but this morning but faced with a ‘We can’t display your Self Assessment information at the moment.’. Have tried link to ‘old’ website and refreshing but no joy. Have rung the help desk but after various messages and diversions it said it was too busy and hung up. Very frustrating as had put this day aside especially to do mine and partners SA….

  • Alex May

    Have been getting the above error screen all morning. Their server availability page has not been updated today. Their helpline recommends trying again in a few minutes. Very helpful!

    • Sarah Bertioli

      Yes, site says there is full availability but when you try the login link from that page it’s still down!

  • Adam Bright

    Self Assessment – System Error – Sorry the system is unavailable.
    Suggests to try and uses the old website. Clicking on Tax Return Options in the old site causes it to hang indefinitely. Agree with Paul, they need to make unplanned downtime public.

  • Lindsey OD

    Yup, problems here too. I couldn’t log on so generated a new password but that wasn’t accepted. I tried again and that password too was not accepted. I tried a third time using a newly generated password and again experienced the same problem. I also tried using a different browser (Chrome first then Firefox) I’m now giving up and will try again later. I don’t see any value in trying to contact HMRC by phone based on the shambolic service they provide.

  • Paul Jenkins

    Tried for 2 days sending my self assessment to HRMC keep getting no submissions at this time. Tried ringing and get cut off. Tried of 4 different computers/tablets even smart phone but get the same problem. Think HMRC should make this public and say they have a problem. As how are we meant to send it now??

  • very annoyed

    Cannot submit a tax return yesterday or today …appaling at this time of the year ….and they want to Make Tax Digital???just make it bloody well work!!!!!!!!

  • Samantha Austin

    When will gateway be up and running been trying to submit vat returns due 7/1/18 since 11.00am

  • Mary Fleming

    Any idea how long this issue will go on for. I’ve been trying to do self assessment for the last 4 hours without any luck

  • Samantha Austin

    Still having trouble with vat please can you let me know when back up an running need to submit returns due 7th Jan 18

  • Diane Weatherup

    Technical difficulties on desktop and laptop. Can you email when up and running again.

  • Alain Gavin

    Was about to submit my VAT return and even though I was login when I came to submit said “sorry, we’re experiencing technical difficulties”. It would be good to know when they are up again by email alert!!

  • Ramesh Sethi

    TRYING TO SUBMIT VAT RETURN FOR OVER 4 HRS. I HAVE NOW BEEN INFORMED BY MY SOFTWARE SUPPLIERS THAT GATEWAY IS EXPERIENCING PROBLEMS

  • Frustrated customer

    logged in and completed self assessment tax return form this morning, then submitted, but submission failed. Tried again 3 times. The submission page will not verify name and login and take submission.

  • Alison

    When I go to the app for an access code it is asking for a QR code to be scanned. Where do I get the QR code from?

  • Jeanette

    Problem for the last three days in Cheshire trying to check on payment due by end of January. No access code being phoned through. Even went through security check (passport number etc..) – still no access code to access account. This may be due to the appalling record of HMRC both online and on phone enquiries. Surely no one would want to suggest these delays are a means to delay tax receipts, thereby picking up extra dosh by way of fines.

  • Francis Lucey

    I have tried to sign-in with Govt Gateway Acc. and received the access code on my phone – but after inputting this just get error msg. Tried calling them – “Too Busy” to take my call. Thus, have e-mailed them and received a receipt. So I have logged my attempt.

  • Manak Wadhwa

    Not getting the access code on my phone.

  • Stephanie Liong

    Tried entering access code and each time it’s incorrect. After a few attempts I got locked out.

  • lewis

    Have been trying to contact child.tax credit for past two days and can only be given general advice as systems still down how much longer are they gonna take the advisers must be getting it in the neck from customers

  • jennifer

    Trying to submit a self assessment and I can enter all the details but get an error message on the very last page saying BAD REQUEST error 400 check you entered the correct web address so it wont let me submit.

    • Brian

      Did you resolve this issue. I’m getting exactly the same problem.

  • Liz Llewelyn

    Trying to reduce my payments on account via self assessment. Using the Beta version, it will not let me do this or anything else. Same yesterday.

  • Dominique Williams

    cant get system to send me the new 6 digit code today Three attempts so off to do something productive. The additional security is working so well even authorised users cant log in.

  • Jazzi Curley

    Access codes simply not working. Even when using the app and clicking on t to put it in it’s saying it is incorrect….

  • Janie JohnsonXfield

    can’t login – circular process of sending access code to phone that takes me back to logon screen &can’t get past that! Have cleared all browsing history & used other browsers, still stuck…no advisors available to help either…

  • sue kendall

    if as an employer I miss the deadline for CIS returns, due to HMRC website being useless, do I still get the statutory £100 fine? This should be interesting!
    PLEASE sort this out

  • Angela Brown

    I’ve been trying to complete my tax return since 2 October 17 and it keeps saying ‘sorry we’re experiencing technical difficulties please try again in a few minutes’ I have done this and sent messages but have had no replies.
    HMRC what is the problem in this part of Wales? Please sort it out or I will be unable to complete it as there’s only 68 days left and its been 54 days of unsuccessful attempts to get it done so far!!!! Sort it out please…..

  • Steve Jones

    Still problems (Weds 22/11/17 17:30pm)…HMRC SORT IT OUT!!!!!!

  • Jack

    Technical problems, happened yesterday and still happening today. Very irritating as I want to get my tax refund sorted as soon as possible.

  • L A Mellor Accounting

    Does not look professional missing CIS deadlines due to poor website issues. Not looking forward to January!

  • L A Mellor Accounting

    I have been trying all weekend to submit a cis return now its late. This is so frustrating and once again I will have to appeal against impending fines. This does not make my business look professional.

  • Michael Parnell

    Down yesterday 19th still down this morning Just been told “it is a known issue, working hard to rerstore. Can appeal against penalty as a result of this problem”

  • Jen

    Unable to submit Client’s CIS return. Managed to log in yesterday (17/11), but unable to submit CIS reutrn. Today can’t even sign in, as it say agent services are unavailable due to maintenance. Yet says everywhere that there are no service issues,

  • Sharon Ellis

    For anybody else – just been advised on the phone that it will all be up and running on Monday!!

    • Karen Kemp

      I thought it was just me!! Been speaking to an online adviser and they said there are no issues!! Hopefully normality resumes tomorrow!!

  • Sharon Ellis

    Not letting me login as agent at all – all afternoon Fri 10 11 2017 and so far all day Sat 11 11 2017 – any idea when it will all be back up and running? Was told by online services helpdesk yesterday afternoon that there was no known technical work going on?

  • David Pain

    Still unable to submit FPS 3/11/17

  • rapidegg

    Can not submit payroll FPS or submit VAT return. 2nd Nov 2017

  • DCP

    Unable to submit FPS and also unable to submit VAT return. 2nd nov 2017.

  • ruth devey

    Unable to submit FPS 02.11.17

  • Melmyn

    I can’t submit my VAT return using ANY browser. Tried 4 different browsers with cleared cache. As soon as I click submit I get an error. HMRC SORT YOUR SHIT OUT!!!

  • Jim McK

    Not working in Scotland either on 3 different browsers (browsing data cleared) yesterday or this morning.

  • Peter Swann

    Not working for me (Nottingham) yesterday or this morning. This morning have tried login via IE, Chrome and Firefox – but it makes no difference.

  • Phil Terrett

    Not working in Wales – tried on 3 browsers, cleared the history and cache on each

  • Awning Handyman

    I rang HMRC last week about this same problem and all they could tell me was that I was signed in with my correct Log in details and UTR number. No advice as to why I could not go any further to fill in my online accounts?
    I did as advised on this thread i.e. Google Chrome menu, select ‘More Tools’, select ‘Clear browsing data’, select from the dropdown ‘Clear the following items from’, select ‘Clear browsing data’. Bingo – this works! Why can’t HMRC advise or sort this out as it clearly puts us all in a panic mode. I have spent hours trying to find any fault on my computer.

  • Austen Rochester

    Been trying to login to do my VAT return and not been working since 6.00pm 9th Oct and still not working now at 9.15pm!

  • Brian Davis

    HMRC usual incompetence! Still down

  • Lindsey

    I have cleared my browser history and still not working

    • Drumtochty Glen

      Phoned HMRC at 19:00 Monday 9 October. They gave me a reference number to quote if there is a problem with a late submission Corporation tax return as they advised the site stopped allowing logins around 18:30. iwas on before that with no isues.

      • Lindsey

        They are liars, I’ve been trying to log on since 5.15pm. Thanks

        • Drumtochty Glen

          I loged on at 21.50 so working again.

  • Tammy Brock

    I can’t logon on either crome or internet explore!!!!

  • Gillian Falls

    Try clearing your browser history. worked for me.

  • Gillian Falls

    try deleting your browser history. That worked for me.

  • Ricky Byrne

    Ok all just to let you know i did see the posting by Crystal Watson and hey presto it works on internet explorer
    Why on earth did the HMRC tell me that on the three occasions i rang them

  • Anne

    The HMRC CIS returns will not let you add a 2017 date from the dropdown menu!

  • Crystal Watson

    I’ve been trying to complete my tax return online for over a week and it still was t working today, but I decided to try with internet explorer instead of chrome and it’s working yaaay

    • Gillian Falls

      I’ve found out this is because of your orginal browser hisort. Delete the history and then it works. I asked HMRC to suggest this in the error page but they did not think it was their problem. Not very helpful.

  • Francis Byng

    I have just tried to Complete Return (Self Assessment) for the fifth day in a row and got the “technical difficulties” page using Chrome browser once gain. So I got straight on to HMRC webchat ( no delay) who suggested I use another browser as the cache and/or cookies may be corrupted in Chrome browser. So I used Internet Explorer and it worked straight away. So try this for all those having a problem

    • Gillian Falls

      or clear browing data.

  • Gillian Falls

    I can login but when I click the “Complete Return” button I get told there are technical problems. This is the third day I have tried. What number do we ring to complain?

    • Gillian Falls

      I managed to get through today on 0300 200 3600 and they told me to clear my browing data history. It was a fault with my browser. I did this and all is well. I asked if they could put this advice on the error screen but they said it was my browser’s problem not theirs. I said it would be a helpful suggestion for users.

  • Andrea Sz

    It hasn`t been working for 5 days! I could log in yesterday, but cannot login today. I have requested new password(s), still not working!!!!!

  • Wdechan

    Tried to create my online government gateway account and as soon as I try to finalise I am told there is a technical error.

  • gr_wgtn_j8

    The SA service availability and issues web page says “Full service available”, an even more optimistic outlook than Boris Johnson on Brexit.
    It’s been down for at least the last three days.

  • Ricky Byrne

    I called HMRC today and they ,,,,,, are you ready for this ….. were not aware of any problems and didnt really seem to care very much.

    Well lets see if they care when i dont pay them!!!

  • Ajay Rattan

    This is beyond a joke now!!! I have been trying to access the site for 4 days now!!!!!!

  • Fred Broad

    Self assessment not available this morning Tues 3rd Oct, couldn’t log in yesterday either. Going to forget it for a few days before trying again.

  • Bryan Fanson

    My daughter has been trying to reset her password hot government gateway for the past r days and still is having problems with the website

  • Asif Darbar

    Judging by all the comments below its pointless trying for another week.

  • Asif Darbar

    Getting really annoyed with this technical error rubbish. been trying for an hour.

    • Gillian Falls

      Try clearing your browser history. Worked for me

  • Steve Cassidy

    I phoned them yesterday. – When my call was finally answered after 9 minutes, I was “assured” that all would be resolved by 4am this morning. I believe that it is a Criminal Offence to lie to HMRC. How come they are allowed to lie to me?

  • alan

    Have tried today 2 October and have the same page appearing several times. Still no success at 17.12 UK time

  • edoardotax

    Same with me. 2 Oct cannot access any clients! ‘Error 404’ message comes up. If HMRC/Gov wants everyone to file online then for goodness sake it/they should do their part!! They are quick to impose fines, so, what about a service in return?

  • John Cary

    Tried getting in four times to do a tax return today and as soon as you click on “File Return” you get a page with “Error 404–Not Found

    From RFC 2068 Hypertext Transfer Protocol — HTTP/1.1:

    10.4.5 404 Not Found

    The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.

    If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.”

    And yet HMRC page smugly says it’s working fine. This is making a joke of “Making it Digital” awe might as well go back to paper!!

  • SavetheUK

    Beeen trying to log in 1st and 2nd October to do self assessment and telling me technical issues yet when you go through the HMRC enquiry page to any problems with the site it says “no technical errors”? Who is telling the truth and will I ever be able to do my Self Assessment ?

  • c.baxter228

    Have tried to log on on laptop and phone Oct 1st and 2nd. Just constantly telling me technical problems. Please update the status of the website to enable me to do self assessment.

  • Nick Whitchurch

    The ‘Sorry, experiencing Technical Difficulties’ page invites you to click on a Feedback link. Don’t bother… I filled it all in, gave a ‘Very Bad’ rating… explained the problems in the Comments box… clicked ‘SEND’ and HEY PRESTO guess what?… ‘SORRY WE’RE EXPERIENCING TECHNICAL DIFFICULTIES’ comes up! Now ask yourself why should a simple Site recording reviews from the public also be experiencing technical difficulties? Would it be cynical to suggest that it smacks of a rather unsubtle endeavour to avoid HMRC’s Annual Statistics revealing just how bad their service has been over the year.. ?

    • Timothy Edwards

      I had the same experience today and yesterday, I think you are right!

  • will dreyer

    “Sorry, we’re experiencing technical difficulties
    Please try again in a few minutes.”

    I think trying for 30 minutes qualifies as “a few”, guess it is try again tomorrow HMRC…

  • Peter Bettany

    Message I get when trying to complete a client’s tax return :

    Error 404–Not Found

    From RFC 2068 Hypertext Transfer Protocol — HTTP/1.1:

    10.4.5 404 Not Found

    The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.

    If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.

    • Dave

      same

  • Sammie Harding

    I’m trying to register, receive an ID number, then get this screen.

  • Neil

    Part completed self assessment – site went down – not able to retrieve form returns message of not found – may be temporary – any chance of an alert when fixed ?

  • Holly Leaves

    Only to say the same as everyone else – have been trying all weekend, and again this morning to submit on-line self-assessment. It suggests trying again in 5 minutes – 5 days might be more appropriate! What a useless bunch

  • Bob Lincoln

    Still down. Spent ages yesterday trying to login with iPad then Android then PC

  • lw333

    STILL NOT WORKING. This is incredibly frustrating.

  • Peter Finch

    I have been trying for days to file my SA return, with no joy and only error messages. This morning, at 7am, I got in but after a lengthy waiting time, got this:

    Service Unavailable – Zero size object
    The server is temporarily unable to service your request. Please try again later.
    Ref:………….

    How long is this fiasco going to go on?

  • Lyn Bennett

    I have tried many times in recent days to file my SA return. The service is “unavailable”. Tried again at 7 am and after a lengthy waiting time (although I actually got in this time), this came up:

    Service Unavailable – Zero size object
    The server is temporarily unable to service your request. Please try again later.

  • ken smith

    I’ve been trying all day to complete my tax form but the page just says try again in a few minutes! Managed to get on to chat help and they said the site is having maintenance carried out and to try in a couple of hours. I asked why the error page did not say try again in 24 hours instead of a few minutes? Absolutely crap

  • Chris Reah

    Still down 🙁 how frustrating

  • E

    I know it’s a beta and by definition there will be bugs.
    PLEASE tell us two things when there are issues:
    1. confirm that there are issues
    2. tell us when they will be fixed
    Usually this is an excellent service and it does not take me long to complete the form.
    Today? Very Frustrating!! I have spent longer checking and rechecking access than I will spend completing my form! grrrrrr.

  • Anne Evans

    Absolutely useless and so frustrating – really want to get this horrid job done before we go away and it simply won’t allow access. Grrrrrrrrr.

  • Paul Messenger

    Dreadful that such an important element in the tax system has been down for so long. Inexcusable. The HMRC website cost £1,203,000 to run in 2010 – goodness knows what it costs today, and still doesn’t work acceptably.

  • Alastair Dobell

    I’m glad I googled HMRC Website down and found this discussion. I too have been trying all weekend to gain access.Annoyingly, their service availability page is showing all services are available but clearly they are not. I give up.

  • Need To Complete My VAT Return

    I have been trying to log in for quite some time. The annoying thing is no explanation other than ‘technical difficulties’ and it says to try again in a few minutes….. They need to remove this as it implies you should keep trying every few minutes when the issue is ongoing for many hours!

  • James Stirk

    Same here….not working in Glasgow now. I’ve had this loads of times. First time it got the the mobile verification, which i didnt put in in time, when i try again I get the usual message (a few minutes indeed!)

  • Johnny Morrisey

    Been trying all day, still down. Useless. Is nobody internal monitoring this? God bless .gov sites!

  • I’ve been trying repeatedly since Friday evening to get on with varying degrees of luck… I get so far then it hangs and kicks me off. Today I’m not even able to log in so that’s fun!

  • dorothy rajah

    i have been trying since friday 29th september and it is still down on the 1st october

  • Ricky Byrne

    Oh deep joy tried to login again this morning to do my self assessment and its still down

    But hey guess what the systems they use to take money off me never seem to go down!!

  • Lucy Church

    Yes it’s down!! Frustrating!!!

  • Jacqui Salt

    Trying to register on government gateway today Saturday 30th September 2017 but the website is down

  • Alex

    Still just “Sorry, we’re experiencing technical difficulties”

  • DI

    login works now! just submitted successfully a VAT return after two failures

  • Clive Hori

    Gateway logon screen not working since last night!!!!!
    good old revenue!

  • VinceW13

    Trying to submit company accounts for last two days. Dead line is today. I hope I do not get fined for this.

  • Karen7274

    Trying to submit a VAT return since yesterday, I have de-reigistered from the scheme and I was supposed to submit my final return yesterday. I hope I do not get penalised for this. What a complete joke !!

  • Elaine Ellis

    14:45 Been trying for 2 days to complete and submit my self assessment, which needs to be done by today.

  • Rich Warner

    13:16 Saturday 30th September 2017. Still unable to submit online VAT return. Very disappointing.

  • Richard Dunkley

    Hi Jaki – if filing online the deadline for submission is one month and 7 days so you have until 7th October to file?

    • Paul B

      My understanding is that the payment deadline is 1 month + 7 days if filing online, but date for filing is 1 month only.

  • gs_schweik

    Can’t we use this as an evidence trail?

  • gs_schweik

    11:45 Saturday 30th September 2017. Been trying to file Corporation Tax for over 24hrs.
    Can’t sign in.

  • Naldrett Accountants

    Have a look at Twitter
    Re your dads VAT return Jaki – dont worry too much. If you dont get it in on time then you are allowed one that is late. They just send a letter saying that you mustnt do it again. If you go onto HMRC’s Twitter site you will see that its an overall problem.
    The worry is that this proves how useless HMRC’s systems are … how will they cope with Makng Tax Digital when you have to submit 5 tax returns a year?

  • Lucy Butler

    Great – still not working. Maintenance is rubbish. I was on the phone to online services when it first crashed yesterday afternoon and they knew nothing about it! This long for an official government website with no explanation is why HMRC is not trusted to manage quarterly reporting…

  • Patricia Soares

    Even the app is down… can someone tell me what is going on?

  • david lewis

    I hope that all the companies that are trying to file their VAT returns by 30th October are not penalised if they do not manage to put them through until Monday 2nd October. A message other than technical difficulties would be nice to put Companies at ease. I can see penalties being issued by HMRC

    • Donald Gilmour

      VAT Returns are not due to the 7th of the month

  • roger_pearse

    https://www.tax.service.gov.uk/account, when I try to login: “Some of HMRC’s Digital Services are currently down for maintenance”

  • Dean

    Getting this:

    GOV.UK
    Some of HMRC’s Digital Services are currently down for maintenance.
    We apologise for any inconvenience.

    Please try again later this afternoon or click here to continue to file your self assessment return

    You can still make a payment, but debit and credit card options won’t work.

  • Terra Z

    That’s when Torries put hands in it LOL Nothing works 🙂

  • Duncan Baxter

    Trying to do a vat return and it is down

  • Ruth McTighe

    I get this error message today: Some of HMRC’s Digital Services are currently down for maintenance.

  • Christine

    Is the HMRC website down right now on Tuesday September 26, 2017. I have been unable to submit Full Payment Submissions to HMRC all day and get error message on Sage software saying unable to connect to government gateway.

  • Rowena Williamson

    Error code keeps coming up then if I persevere bad request and back to login page. 20/09/17

  • Alastair

    Bad request. Please check that you have entered the correct web address. What’s the issue?

  • Alastair

    Bad request

    Please check that you have entered the correct web address. What the issue?

  • Rolf Larsen

    They’re late in processing my renewal and now I can’t even check on there “progress” meanwhile I’m financially stretched HMRC should be ashamed of the service it offers after all they’re just managing our money not there’s

  • Kate Kuc

    showing info: “Bad request, Please check that you have entered the correct web address.”

    Anyone has the same problem?

  • Sara Geyer

    General Sign In – Not accepting log in. Nothing’s changed with user name/password. Anyone else with issues today?

  • Alexander Hussein

    29/08/2017 15:00 hrs – error message : “service.gov.uk not responding ” , trying out the Online Filing for Corp. Tax / Companies House. Got halfway down the ” P&L” page. The first couple of pages worked . Luckily got plenty of time left if HMRC can fix it.

  • Colin Walker

    Ditto – allows me to log in but then kicks me back to the login page.

  • A Lane

    It is down again 15/08/2017 – you log in and you have your summary page, but when you click on any link, its chucks you back to log in page.

  • NgTurbo

    HMRC website is suffering from log in problems on August 15, as of 9am UK time. Let us know if you are also having issues this morning!

  • Barry Hagger

    I have this evening been trying repeatedly to access the gateway to file VAT Returns but I also have received the “…..technical issues” message on each attempt. I assume this failure, if it continues, will constitute grounds for reasonable excuse for late filing.

  • Barry Hagger

    I have this evening been trying repeatedly to access the gateway to file VAT Returns but I also have received the above message on each occasion I have tried. I assume if the failure persists it would count as a reasonable excuse for late filing

  • A. non

    Message as above when trying to log in for past 30 mins

  • Linda Smith

    Yes, I am seeing exactly the message shown above today. It’s sent me two access codes but I can’t access the screen to use them!

  • Karl Watts

    Tried last night and tonight can’t log in with verify
    Says HMRC server not responding and keeps sending me round in a loop of confirming details -log in- confirm details-log in

  • Ken

    Tryed to claim tax rebate , been down all day (iOS)

  • Dave Court

    I can sign in today but my wife can’t for some reason, requested a new password for her but even that doesn’t work. Both have worked in the past without problems

  • sue

    Corporation tax return filing system been down since lunchtime yesterday yet no notice on their site of a problem when i rang yesterday was told the system had crashed? Bet the debt recovery office does not have this problem

  • Brian Keith Minnis

    27 June 2017 – cannot access HMRC or my Gateway Account. VERY frustrating.

  • Elle Smith

    HMRC website down in Norwich, Norfolk – unable to log in to Gateway account.

  • Can’t get access to CIS pages. Tried two separate computers at different locations.

  • Jane Thomas

    12 noon to 1pm today site not letting me file 16/17 return. Rang help desk and rude woman said it was my computer’s fault although I have tried 3 computers now! Link to File return not working, server not found.

  • Skyline UK

    12 noon: Site not letting me in to file my 16/17 Return. How long is this disgraceful service going to continue??? Why does their Service Availability say everything’s fine??????
    Now they can’t even send out access codes…………….

  • Martin – PCL

    More technical difficulties!! I’ve been unable to login to check VAT return since 1pm.

  • yahya

    Unable to complete self assessment tax return on 26/05/2017 at 12:08 Hrs

  • Jayme

    Unable to sign in. 10:30am May 22, 2017

  • Kate

    Managed to log on earlier, even got on web chat, told they could not discuss why they haven’t calculated my tax for last year due to security reasons, then ironically the site went down straight after, can never get a decent answer out of them

  • Sian Maher

    Can’t login today. Having huge problems even when I can log in, unable to submit tax returns online as the generated forms are failing to included client personal details and unable to submit! Only option and advice given from HMRC at the moment is print and post! I am seriously concidering retiring as HMRC seem to have it in for us agents!

  • Rob

    Have been trying to get in on and off since 7am.
    HMRC is an unaccountable, bureaucratic nightmare rather than the public service it should be.

  • Margaret Tasker

    I have tried all week to access my husbands account and cannot, says technical difficulties
    last access tried 29th april 2017

  • Tim Barker

    Have tried 3 times to login to self assessment, each time after entering the access code my internet link goes down. Have checked link and, it works fine for anything else. I am intrigued to say the least!

  • Sarah

    Is anyone else having issues with HMRC’s online ATED CGT or NR CGT returns?

  • Lynda Kokoska

    I have been trying to send the FPS for the past two days and it has still not sent….. Are HMRC having problems?

  • Asiah.

    is the HMRC website down now?

  • Weronika Pacek

    Down here too in Thetford ,Norfolk

  • Dave James

    Cannot even get on to the site. Just get the above message ‘sorry we’re experiencing technical difficulties, try again in a few minutes’. Well, have been trying for four hours. Have so much I need to do. These clowns are having a laugh with ‘Making Tax Digital’.

    • Sian Maher

      Been trying all morning!

  • Neal Lyons

    ERROR: Errors have been detected that must be corrected before your return can
    be submitted.

    keep getting this error at the last point of submitting mine, after the re-login part.

  • smithy

    Yes, I have tried to submit several times- go through the whole user ID p-word malarkey and keep getting an error message.

  • Leigh Casson

    I managed to get all the way to the submit bit but then it just keeps saying there’s a problem try again! What a time to mess about with the website!!!

    • Neal Lyons

      ERROR: Errors have been detected that must be corrected before your return can
      be submitted.

      like this by any chance??? trying to complete my return now and keep getting this

  • Sharad Sahni

    Unable to login for self assessment using Government Gateway with correct user id and password.

  • james

    i cant complete my tax return online, i click on “complete return” and nothing it just goes to a white page with some error 403

  • Barry

    getting 404 error as well here, pretty shoddy once against from uk’s most hated company.

  • Paul

    I’ve managed to log in but when click on to do tax return it comes up error 404. Said system would be up and running by 9am but isn’t so far

  • Jm

    Trying to do my return and sites down

  • RB

    still waiting for access code phone call (1hour so far!)

  • Charles Renwick

    Unable to receive telephone access code

  • E. Bifield

    unable to get access code

  • anita lewis

    unable to get the access code – no phone call

  • Clair Lunn

    Won’t let me submit my tax return. Keeps booting me out once I press send. Anyone else having bother tonight?

  • Louise

    Typical hmrc, not bothered about fixing their website but still happy to take daily fees off tax payers.

  • Tim

    Down here too in Norfolk.

  • SusanB

    Website keeps crashing when I’m trying to do my self assessment. Help!

  • Alan Ng

    HMRC website currently experiencing log in problems, 10am UK time September 13.

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