Hermes Login Problems and Tracking Issues

Hermes is a very well known delivery company which works with nearly 10,000 independent couriers that provide you with door to door deliveries. They deal with thousands of parcels on a daily basis, enabling and making sure their customers get their online orders on time.

However, if you’ve ordered something off of the internet and are having it delivered to your front door, then without a shadow of a doubt, you’ll be sent some tracking information. Although, sometimes it does go to plan, especially if there’s a problem when trying to log in, which can lead customers feeling annoyed as they can’t find out what day and time their parcel is being delivered.

Is Hermes having problems or tracking issues Thursday December 3, 2020? If you’re someone who is experiencing some issues today, then feel free to drop a comment in the section below. By doing this, ourself and our readers will be able to help and also keep you updated on your current situation.

  • Blazer2

    On Monday my wife received a delivery of some cosmetics from John Lewis. The driver handed my wife the jiffy bag keeping a safe distance and then he was off. On examination the bag had been opened and one of the two items was missing. Despite numerous attempts to contact Hermes she was unable to report the incident to them. John Lewis promptly sent out the missing item via another delivery Company.
    Today Hermes confirmed delivery of the first package and also sent a photograph of their driver delivering what is an obviously opened bag. It is absolutely disgraceful that Hermes do not have a functional phone number so that you can immediately submit a complaint and let them know that they have a thief working for them.

  • Mervyn

    is Hermes tracking down, cannot find two parcels?

  • Samantha Glanville

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    This is my parcel tracking. Can any one suggest how I can contact a real human at hermes please. My item was supposed to be delivered on the 15th it’s been sat still at hermes since the 13th I can get in contact with hermes and the retailer is opening an investigation which apparently takes up to 30 days

  • John Fricker

    In the past week I have had one non-delivery, one parcel delayed for no
    apparent reason, one delayed parcel for which delivery was scheduled for
    yesterday and today but still hasn’t arrived and now a parcel (a
    microwave oven in its box) that has been falsely deemed “oversize” and
    is being delayed for 48 hours. The non-delivery was an order from Amazon
    which had actually reached the local depot in Plymouth but progressed
    no further. Because Hermes won’t allow Amazon and other retailers’
    customers to speak to a real person by phone to ask them to contact the
    depot to find out what is wrong and because ‘Holly’ wasn’t working properly and wouldn’t accept
    the tracking number I had to contact Amazon who re-sent the order (minus
    two items that had gone out of stock). Thankfully not by Hermes. I know
    from previous experience that Hermes local couriers sometimes refuse to
    take out heavier parcels for fear of loading their personal vehicles
    beyond the legal limit but for some reason report them as being
    “oversize”. Is Hermes really in such disarray, is it just the Plymouth
    depot or am I just unlucky?

  • Beverley Rose Tanner

    totally useless cannot track parcel and cannot speak to a ‘person !!

  • Joe Faircloth

    My account has just gone mad the last couple of days. I get a PayPal confirmation that I’ve paid for the parcel but nothing on my Hermes account so I can’t send a tracking number to the purchaser on eBay. Also there’s unpaid items coming up from months ago that were paid for and delivered successfully. Maybe the new web page is causing problems?

  • Baldric37

    Parcel sent to manchester collected last monday. Lost some where. Tracking just still says collected by your local courier. Finding it totally impossible to get any response… their customer care has gone to pot.
    Anyone else had this problem in last week. 6/6/2020

  • jamie

    Currently having problems when trying to sign into my account, i’ve order something that’s due within the next 24 hours and i don’t have a clue what time it’s being delivered.

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