Hermes Login Problems and Tracking Issues

Hermes is a very well known delivery company which works with nearly 10,000 independent couriers that provide you with door to door deliveries. They deal with thousands of parcels on a daily basis, enabling and making sure their customers get their online orders on time.

However, if you’ve ordered something off of the internet and are having it delivered to your front door, then without a shadow of a doubt, you’ll be sent some tracking information. Although, sometimes it does go to plan, especially if there’s a problem when trying to log in, which can lead customers feeling annoyed as they can’t find out what day and time their parcel is being delivered.

Is Hermes having problems or tracking issues Sunday June 20, 2021? If you’re someone who is experiencing some issues today, then feel free to drop a comment in the section below. By doing this, ourself and our readers will be able to help and also keep you updated on your current situation.

  • Colin Parry

    you get a message saying your parcel will be delivered after they try to deliver it,tracking said monday not saturday

  • Katy

    Next day delivery due today , says delayed no estimated time or day given.. payed for next day as it’s a father’s Day day gift so best be here by tomorrow, it’s abit ridiculous when you pay extra for next day delivery and you don’t prioritise those ones and get them sent ..

  • Michelle Meachy Liddell

    next day delivery meant to get delivered today – held up due to major event

  • Jarrod Hawkins

    Apauling Hermes you get this message so much if they can’t deliver on promises of next day delivery don’t bother putting it especially when it cost so much more

  • Bill Davice

    Still waiting for an Amazon delivery promised by 8 June. Amazon won’t give me the name of the carrier they will only say: (‘Other carrier’) but the seller says it is Hermes! Tracking note from ‘Other Courier’ claims to have attempted to deliver at 10.41pm, last night – ridiculous! Not to my address, they didn’t! Sadly, a business is only as good as its weakest link and Hermes is looking pretty shoddy, at the moment!

  • Paul B

    Paid for next day delivery on Sunday, and still waiting for parcel. Everytime I try the tracking app it reads…. oops something went wrong. What a liberty.

  • Hilary Sutherland

    Hermes say major event delaying delivery. Is this a scam or what is major event

  • Sharon Morgan

    I have been waiting for a courier since 22nd April 2021 assured twice it would be collected no show , its now the 4th of May and still nothing spent all morning trying to contact them , nothing nothing but hassle , another order ready to go , all arranged or so I thought , even if it triggered a collection , but no both parcels still sitting here, not gone anywhere on the off chance someone may call , very angry and angry customers , thanks for nothing paid a lot to send , wont be using again ! have spent an hour on the phone when I could get though promised twice a courier would come the next day , all lies ..

  • Robyn Basnet

    Yesterday Hermes says their courier tried to deliver my item (liars) I was in all day as I had 2 sets of workmen in and can also confirm my buzzer did not ring.
    I tried to speak to customer service online which is a useless robot that is not fit for purpose.
    I tried to call their customer service again a robot which is not fit for purpose and can’t even understand regional accents.
    As for that courier I hope they are aware my building has CCTV outside and can confirm they are a liar and can’t do their job properly.
    I have still not received my parcel more than 24 hours later or had any updates or even spoken to a human yet.
    They did not try to contact me in any other way.
    Hermes needs to sort their company out.

    • Bill Davice

      Sounds like the same trouble that I am having!

  • chris

    i ordered an item from eBay , looks like my Hermes have lost it . i am out of pocket as i paid postage by bank transfer
    never ever use my Hermes again . they deserve to go bang . worst carrier company ever. Don’t use.

  • Hugh Johnson

    I have sent a parcel, it was due to arrive 2 weeks ago, it still hasn’t arrived and still says there has been a 24 hr delay as it did 2 weeks ago

  • Josephine Norrie

    I have a parcel that is not mine I never ordered it but has my name and address on I opened it to find the sender but there is nothing but the instructions to make it up I have tried to contact Hermes who delivered it but cannot make any contact with a human to explain it is not my parcel and can,t find the sender, what do I do with it xx

  • Philly_48

    Hermes don’t seem to be picking up parcels in UB10 Uxbridge area. Nothing collected since before 27 Dec. Is this a general proble. Also local cabinets are “full” or not function because of software issue, so can’t drop off! Seems Hermes is grinding to a halt?

  • Sel234

    I cannot submit an issue via contact hermes. I have rung and found out the same as before…that they have not delivered a parcel. Been with them since 17th December…24 hour delay apparently. Shocking service.

  • Blazer2

    On Monday my wife received a delivery of some cosmetics from John Lewis. The driver handed my wife the jiffy bag keeping a safe distance and then he was off. On examination the bag had been opened and one of the two items was missing. Despite numerous attempts to contact Hermes she was unable to report the incident to them. John Lewis promptly sent out the missing item via another delivery Company.
    Today Hermes confirmed delivery of the first package and also sent a photograph of their driver delivering what is an obviously opened bag. It is absolutely disgraceful that Hermes do not have a functional phone number so that you can immediately submit a complaint and let them know that they have a thief working for them.

  • Mervyn

    is Hermes tracking down, cannot find two parcels?

  • Samantha Glanville

    T00NJA0022856226
    This is my parcel tracking. Can any one suggest how I can contact a real human at hermes please. My item was supposed to be delivered on the 15th it’s been sat still at hermes since the 13th I can get in contact with hermes and the retailer is opening an investigation which apparently takes up to 30 days

  • John Fricker

    In the past week I have had one non-delivery, one parcel delayed for no
    apparent reason, one delayed parcel for which delivery was scheduled for
    yesterday and today but still hasn’t arrived and now a parcel (a
    microwave oven in its box) that has been falsely deemed “oversize” and
    is being delayed for 48 hours. The non-delivery was an order from Amazon
    which had actually reached the local depot in Plymouth but progressed
    no further. Because Hermes won’t allow Amazon and other retailers’
    customers to speak to a real person by phone to ask them to contact the
    depot to find out what is wrong and because ‘Holly’ wasn’t working properly and wouldn’t accept
    the tracking number I had to contact Amazon who re-sent the order (minus
    two items that had gone out of stock). Thankfully not by Hermes. I know
    from previous experience that Hermes local couriers sometimes refuse to
    take out heavier parcels for fear of loading their personal vehicles
    beyond the legal limit but for some reason report them as being
    “oversize”. Is Hermes really in such disarray, is it just the Plymouth
    depot or am I just unlucky?

  • Beverley Rose Tanner

    totally useless cannot track parcel and cannot speak to a ‘person !!

  • Joe Faircloth

    My account has just gone mad the last couple of days. I get a PayPal confirmation that I’ve paid for the parcel but nothing on my Hermes account so I can’t send a tracking number to the purchaser on eBay. Also there’s unpaid items coming up from months ago that were paid for and delivered successfully. Maybe the new web page is causing problems?

  • Baldric37

    Parcel sent to manchester collected last monday. Lost some where. Tracking just still says collected by your local courier. Finding it totally impossible to get any response… their customer care has gone to pot.
    Anyone else had this problem in last week. 6/6/2020

  • jamie

    Currently having problems when trying to sign into my account, i’ve order something that’s due within the next 24 hours and i don’t have a clue what time it’s being delivered.

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