GiffGaff Internet, text and signal problems

GiffGaff gained customers early on by offering amazing deals like unlimited Internet and plenty of other freebies. The mobile phone network runs as a virtual operator under O2 in the UK, as such some problems and signal issues could relate to both GiffGaff and O2.

Common GiffGaff problems today include Internet not working, iPhone iMessage and sending text issues, and trouble using the service abroad. If you want to know why “My GiffGaff” is not working, or have bad signal, then an answer might come on this page if you see loads of reports from Product Reviews readers.

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Is GiffGaff down on Thursday July 2, 2020? If you have problems right now with 3G, 4G, low signal bars, or issues sending text and using Internet then let others know they’re not alone by sharing your issues below. Remember to detail the mobile phone model and location, just in case current problems are localised or tied to a certain Android / iOS update.

Our editors will publish press and social statements on this page where possible, but remember to share such details if you see confirmation before us.

  • Frugal Dougal

    Update on my previous post – when trying to get device to locate network I get message ‘Error while searching for networks’. Also when restarting after a swutch f, screen message said that 56 Android options were being optimised. ???

  • Frugal Dougal

    Motorola G 2014 model. No bars showing, screen says ‘No Service’. Phone was working perfectly last night. Partner’s iPhone also on GiffGaff but has no problems. Any ideas? Bromley/Orpington area.

  • Naz

    Phone – Motorola X Play
    Location – Peterborough, Cambs
    Same issue as others.
    No internet service for almost a week now! Giff Gaff increased the data for goodie bags which are currently being wasted! I want mine to be reimbursed if the issue isn’t fixed.

  • Emma Garrett

    I’ve had NO reception for almost 24 hours!! Northampton to high wycombe uk..Samsung S mini 5

    Can not receive or make calls
    Can not send and receive texts!
    Internet doesn’t work either!

    Anyone else having these problems
    Cheers

  • Liz

    I can’t send or receive txt.Also can’t phone or recieve calls?

  • Ian Egginton-Metters

    I can’t register a new SIM becuase the dropdown box (for credit/debit card etc) does not work

  • rraj

    I live in south yorkshire and the network has been horrible for the past 1 week. the network map says alls well. We have 2 giffgaff numbers and both failing so its not the phones. Has there been an issue and is it likely to get better? if not i ll have to leave, i need the line for work.

  • Peter

    My giffgaff is having intermittent signal and don’t let me call or search on Internet without WiFi at all

  • Ann Madaj

    No calls or texts for two days now

  • Elisha

    My internet is working but saying emergency calls only and won’t let me ring or text anyone else the same

  • Cara Edgar

    Still having problems with giff gaff, thought at first it might be my phone but clearly not as won’t change when I put my sim in another phone. Giff Gaff needs to sort this out ASAP!!! I have a bundle yet it’s being wasted as I can’t use it!! Hope Giff Gaff will reimburse any lost days etc… Never experienced anything like it!!

  • Rosslyn Carlyle

    Giffgaff totally conked out today. Latest android version. SIM worked fine for years. Phone not locked etc. Off/on didn’t work.

  • Chaz

    I have iPhone 5c am in Kirkcaldy my fone keeps searching for network was working fine

  • Carmelle Jones

    My sons phone is saying no service. He has a iPhone 6

  • willis

    no signal or random signal loss in Spalding Lincs for the past week, LG G4

  • Siraj Nadat

    Issues with GiffGaff since Thursday. No mobile internet and cannot log in to mygiffgaff even after changing password!!

  • sheenas

    My phone is s3 mini and I can’t nake or recieve calls. If I do connect it cuts out and is connected without being able to hear each other. My sone has tve s7 edge and has the same problem but occationally compared to mine being every call I try to make. I may discontinue with giffgaff as I need to make calls.

  • Penny Jane Barwise

    My mums phone can not call, text anything. Its an s5 mini, never had problems b4. Northamptonshire area.

  • Sam

    You can check the signal in certain areas for giffgaff by going to their website, they have a network coverage checker for all of UK.

  • Rich

    My signal is a joke in Maidstone, kent. But then I guess there’s not much they can do if a mask is down, well I think one is anyways.

  • MJ

    I can’t login to my giffgaff account and only wanted to check email, what do I do?

  • Ben

    I think they are currently having some issues with agent messages, I’m not able to send text on Android.

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