Facebook Messenger app down or problems

The Facebook Messenger app can be found on iTunes, Google play, the Chrome Web Store, and other stores for mobile devices. If the Facebook Messenger app is not working, then this can range from servers going down for all platforms, or problems local to just one operating system.

Facebook Messenger problems

While the developers explain they aim to update the Facebook Messenger app every couple of weeks, this then leads to a lot of debate around what bugs should get fixed with the next Android, iPhone, or other platforms update.

Common issues include chat messages not being delivered, Facebook app keeps closing, not sending or receiving, Facebook app crashing, connection not working to server, and this can also be when Facebook Messenger is down for maintenance.

What Facebook Messenger problems do you have on Thursday January 21, 2021? The latest status update will be left below with scheduled maintenance information when it arrives. Leave your feedback if the application is down today, or you have other issues.

  • Babs Grieshaber

    Does your Messenger on Facebook flicker? Usually at the top and bottom of the Messenger page? Window 10 after the latest update but it was doing this well before.

  • B010712

    Profile notifications is not working properly today on my PC with my FB Profile. It appears to be an error or glitch problem bug in the system that needs to be fixed.

  • Rayyvyn

    My FB Messenger just disappeared today…it’s not even on my Play store list of installed Apps & I’ve HAD it since it came out ! I’m panicking, angry & heartbroken all at once,since if I have to reinstall from scratch,rather than “update”, i’ll lose everything I had on there.
    without those convos I lose a huge amount of revenue that’s keeping me alive in this Covid world….all my business contacts, plus current orders where their info was only there…I lose snippets of important info I cut out & sent to myself when I didn’t want to download huge files…. Pics ppl sent that I haven’t digitised & saved yet…& most importantly,convos with friends that have passed on now,7 just in last year from Covid !!

  • Abby Luna

    hello, my messenger is working perfectly fine on my phone and my facebook works perfectly fine on my apple laptop, however its been days already where my facebook app isnt letting me log in and continues to say “error..” ive tried resetting my entire phone, reinstalling the app and also clearing history and cache from safari.. can someone help please?

  • calai

    today, there’s no notification for any new message received in iphone. I will know that there’s new message when i open the messenger. My notification is on in the settings. Is it only me having this issue?

    • B010712

      I’m having the same problem on my PC with my FB Profile. It appears to be an error or glitch problem bug in the system that needs to be fixed.

  • Paul McKenzie

    Hi
    I have a mark saying message in in box, but when I go into it it comes up say page not available on my iPhone and iPad. But ok on my computer. (Not Apple) any suggestions

  • Sandra Reid

    I have been having trouble with Facebook and messenger for the past several days. When I go into Facebook or messenger I am immediately thrown out. Even when I try to playa game thru messenger the same thing happens – I get tossed out. What is going on?

  • Marilyn Krupa-Burns

    Running Windows 10 on HP laptop, all up to date. Firefox most current version. When I select see all in messenger, I get this notice: “This Page Isn’t Available Right Now. This may be because of a technical error that we’re working to get fixed. Try reloading this page.” Reloading does not work.

  • MleB1

    Inbound photos routinely not showing up on iOS Messenger. Sent photos not arriving – except this week, it seems a number of my correspondents have had a sudden dump of my missing images arriving all at once – some dating some time back.

  • Alina.

    When this glitch of active status will be corrected, even fb is not responsible. More than 3 months.

  • Pauli McGwin

    Just in the past few days, I get notification of a new message on my Samsung phone, but when I open Messenger, it has not updated any new messages. There is a “Waiting for Network” message at the top of the page. It works fine on my Macbook Air. But not on my phone – where I get 90% of my business messages. I did try to uninstall/reinstall, but Uninstall is not an option. I can disable it, but not get rid of it. Since it has pretty much disabled itself, what do I do next?

  • Evan Albero

    Still my “Last Active” is not showing for 2months, going to 3months. Very unlucky to be one of the few to suffer from this broken feature. No fix available online and facebook is not responding on all my technical reports and emails..

    • Jodi Morgan Sullivan

      I’m also one of those few who are suffering from this broken feature. I’ve reported this so many times over the last 2 months, it’s ridiculous. And of course no answer from Facebook.

      • Evan Albero

        We could get some support through facebook chat support. But that is only available with business users who have already spent some ad money on their business.

  • ROBERT DANIEL CARD

    Messenger accents not working correctly. Will curser over to start of message versus placing accent correctly.

  • Gail B

    None of the usually Notifications or Messages are showing on my desktop computer but I can see them on my Android. Very frustrating as I prefer to use Desktop. ;-(

  • Xuân Tùng Nguyễn

    The blocked accounts panel is blank means nobody is blocked but anytime i started a phone call with my buddies it says they re blocked ,and i cant unblock them…and there re no mute button at the right of their profile button

  • Brandon Campbell

    Not receiving Messenger notifications until several minutes after or until I get around to opening the Messenger app myself. TCL 10L.

  • Norman Ro

    unable to use chat when Slotomania is loaded. been this way for about a week now…Do I reinstall Facebook? do a system restore? Does slotomania or Facebook care? If I just use messenger without Slotomania loaded, it works…I then load slotomania and it quits working…Slotomania works fine…Messenger does not. Phone works fine. Desktop does not!

  • Norman Ro

    Android S10+ phone works as it should…desktop has problems…I look for a friend’s name in search. Name appears. I click on name and name disappears while screen remains the same and I have to get to messenger another way and that does allow me to send but not to carry on a conversation. At first I thought I must have change a setting, but that did not happen. I am wondering if I should install a new Facebook, but that has not fixed others from what I read, So, it appears mine is working better than others, but that’s not to say it works right..I went to Microsoft store and downloaded a messenger app, but that did not solve the problem…Any and all help is appreciated! Thanks

  • Annalisia Baldridge

    Messenger … Click on Friend see there address lower left. But chat box Will not Load while playing Game… On a Facebook Page like Home, Click on a Friend and you then Leave the Page and go go to a Whole new Page. This is not just me i play in game… we have a group chat there which works Fine. and none of the other 19 players can use the Messenger Chat either Same Problem Does not load Chat box.. Have reported this Twice this is third attempt started happening 3 days ago so the 16 of December. i can not find a Place to chat or discuss live with Facebook at all. anywhere. and have tied reporting it to the Game Supercity or Playkot. I would like an answer or a Reply. to this issue

  • D Smith

    FB Marketplace pictures are not showing unless I click on the box.

  • chris. tina

    Is the circle in messenger list showing if the messege is read gone? i have to open a chat to see if my messege is delivered or read..

  • I can no longer tag people in messenger chats when on my computer with windows 10 running, it works on my iphone though. Very inconvienent.

  • why is facebook demanding I download Messenger for windows on chrome now? after this horror show I aint touching any more Messenger installs. BAD TIMING, ANTITRUSTERS! extremely suspicious timing, Mr. Z.

  • Login issues. I never had before. I tried to reinstall and now I cant install at all. I tried Mssngr Lite and It doesnt have a dark mode anymore! now I cant even use the program without it. who implements features demands adaption then removes them after everyone readapts to the changes anyway? now Im short any mobile Messenger at the holidays, gee thanks guys. how Cyberpunk 77 of yall

  • Mandy Podlesny

    I don’t have a SORT unread in messenger. Anyone have any insights? Anyone else experiencing this? I fel i am the only one haha

  • Pamela Lynton

    Messenger still not fixed. Still showing that i cant see who is active and showing that people have not been online for hours when they actually are, This is getting very frustrating been 5 days now.

  • WillyWasp

    I’m using an older version of FB on my PC as I’m still using WinXP and can’t install an updated version of Firefox, have noticed since the 11th Dec, that I can’t access my Facebook Messages, a page comes up saying that the link is either broken, no longer exists, or I don’t have permission to view it.

  • Kami_Whis

    Sadly I can no longer use the built in messenger in some mobile web browser, thus I am forced to install the goddamned app. Everytime I try to enter me messages a warning appears:
    “The link is broken or the content removed” !!!

  • Arnie Cohen

    I keep getting a message in red that says “connecting’ or internet not connected.

  • Babs There

    Mine is working fine, but my daughter’s has been not fully accepting messages, contacts are not visible as online or not, sending cash option gone (although when I requested payment from her she was still able to send it but no way to initiate).

    EDIT: It did fix itself just a few minutes ago.

  • Laura Bullinger

    The app “is unavailable”. I had messages that couldn’t get in or out.

  • timblewee

    Not working for me either. I did get a message to click to restart and something about not being able to connect to server. Since then nothing, just bouncing connecting bar and a flashing text entry box.

  • Chynna Moore

    My messenger is barely working. Messages aren’t really sending and pictures aren’t downloading.

  • Collyn So’o

    Also, it’s not working on my desktop either

  • Collyn So’o

    I received, but couldn’t send messages. then now,
    I can’t send or receive and it won’t show who is active or not! Fix this!!!!

  • Hazel Hoyle

    keeps saying messenger unavailable and I need to msg someone , been same all morning , not at all happy

  • Diana Derez

    I literally just updated my messenger earlier this morning and my messages is stuck on sending it’ll eventually send though after like 10-30 min and I’m connected to a wifi. It’s so irritating to guess if my message is sent and i keep receiving late messages. My messages also keep getting auto-seened for almost a month now i kept changing my passwords but it’s still like that. Help.

  • Marta Zalewska

    I can’t see who is active and messages won’t send keeps getting stuck on sending. I am connected to WiFi but it looks like I’m not hep anyone please.

  • Yeahyeahwhatever

    Messages not sent, devices not showing messages…phone and iPad…this is my main source of communication! Seriously disturbing. Yea I know first world problems

    • Evanderson Fortunato

      the same but on pc

    • rich key

      Me too i have a total number of texts wont load searches wont show up type wont be send friends and i cant see eachothers messages on the mobile or app the chats are not shown

  • chris. tina

    active status went off again. i can’t see any of my contacts online this time. this is getting really frustrating

    • Evan Albero

      Same here, i was getting used to not seeing my friends “Last Active” status, now i cannot also see their “Active Status”.

      • chris. tina

        i have created a new account to check with the same phone number.. hope this won’t be an issue with my primary account :-/. the issue seems to be worldwide

  • FAArscape

    All of a sudden I can’t drag ‘n’ drop pics on the webpage (on the computer)…
    Tried with different browsers, same result.
    Only exception being Opera GX’s ‘messenger extension’…
    I really don’t want to be forced to run an extra browser just to be able to share pics with friends.. :/

  • Michelle

    I got so annoyed at how incompetent FB have been and lack of support has been on this issue, I deleted my account. Although cant even do a complete boycott due to them owning half the social/messaging platforms these days.

    • Evan Albero

      I understand your feeling, how a multi- billion company doesnt have a proper tech support. Only report buttons, not even acknowledging if theyre aware of the issue. But still i continue to spam report, hoping one day…

  • Evan Albero

    Is the “Last Active” glitch, now fix on guys? Mine still not working for a month. Its frustrating.

    • Alina.

      Its really frustrating. Last active still not working.

    • Michelle

      Mine is still not working either. Over a month now.

  • Dawn M

    I can no longer open any links in
    messenger. I have uninstalled and reinstalled and it works for a little while then bam! Right back to not working

  • Athena

    Michelle, did you have any luck with your FB contact? I tried posting to Reddit. Lots of people with the same issue but no solutions. Sad. 🙁

    • Michelle

      No I haven’t yet 🙁 I have one other person I can try today. Ive also posted on reddit as well. I literally report this as a bug within the messenger app every day and no response. I wonder if that thing even works. This is really annoying!

      • Athena

        Agree! I report it everyday on my desktop and phone too to no avail. I have even resorted to begging so I feel like no one there is listening at all.

  • Catherine

    I m not able to see last active status of others. This has been going on for a month now. I hope this issue will fix soon

    • Athena

      Same. I don’t know how this is affecting so many people and nothing has been done about it. I wish it would fix. It’s all I want for Christmas! LOL

  • Joe Lavery

    My iOS app won’t even open. When I tap the icon, it starts to come up, then quickly shuts down. I’ve uninstalled/reinstalled several times. 2 days now.

    • Bear Emperor

      Same for me. I click it, it pops up, and then immediately closes.

  • Carole Liberman

    New issue: Facebook Messenger does not show attachments on Ipad or Ihone. They do show on my computer. If I delete the FMessenger app and reinstall it, the attachment shows. But, the next time, I get one, I have to remove the app and reinstall this to see the message. I’ve tried everything I can think of but nothing works.

    • Governale Ann

      Same here.

      • Carole Liberman

        So frustrating. Going on for about a week now. I’ve had it for years and this is the first time this has happened.

    • Governale Ann

      Instead of installing and reinstalling.. just log in and out of fb. Still a pain but easier than reinstalling. That is all that worked for me. No answers anywhere. So random, too, my other family phones have no issues.

  • Chris E Core

    My photos and videos from my 12 max pro Are going through on messenger for the first time in three days

    • Kim Caouette

      same!

  • Athena

    All I want for Christmas is my last active to show…. 21 days without it.

    • Donna Jagodzinski O’Connell

      Same, why does it work for other accounts in my same device???

      • Athena

        I have no idea! It seems to be account based and not device specific. It’s like they just did it to some of us. I often wonder if they are testing things with certain accounts. I just wish it would fix itself already. I am sick of this.

        • Michelle

          I wonder the same. Ive been trying to get in contact with someone at Facebook through friends. I’ll give an update here if I get anywhere with it.

  • Francine Champney

    Messages delayed in. sending

  • Steven Olivo

    Messenger will not send on the phone and will not download gifs, photos, or anything else.

  • Evan Albero

    You’re right, they just have to acknowledge that they are now trying to fix this issue. I’ve been reporting and emailing them non-stop and it’s frustrating.

  • Michelle

    I agree. Ive reported this so many times, im not sure what else to do. I’m not getting any response either..

  • GR ZL

    LATE receiving and sending messages.. 🙁

  • Allison Whipkey

    I CANT EVEN send messages

  • Michelle

    Im tempted to deactivate the account its not working on and use a new account I created (its working on that one)

  • Evan Albero

    Its almost 1month since i experience this “last active not showing” bug. I hope facebook is aware of this and now fixing the issue.

    • Michelle

      Same…

  • Lisa Walsh

    Since the updates, I can’t see the last active time of my friends on messenger, only when they are active! Reading here I don’t seem to be alone, but would love to know to fix!!! Thanks!

    • Sinead Leonard

      My last active was not showing for 10 days and then it just came back,maybe it’s when messenger had a new update, I reported it every day but no reply, it seems to be a glitch on messenger.

      • Lisa Walsh

        That gives me hope – thank you! I have been reporting it!

        • Michelle

          Mine hasn’t been working for 3 weeks now. I’ve been reporting it every day too. The last 2 messenger updates haven’t fixed it either. Ive created a whole new Facebook account and its working on that one. Weird.

      • Athena

        Sinead, is yours still working? Or did it disappear again? You are the only one I can find here that it somehow got fixed for. Hope it’s working!

        • Sinead Leonard

          Hi Athena,yes my last active is still working, it was down for about 10 days but just came back ,I didn’t do anything just reported it every day. Hope you get it sorted soon.

          • Athena

            Thanks for the update!

  • My Facebook app has been closing every 15 seconds. Started after the iOS 14.2 update.

  • Julie M. Rocco

    Messenger won’t let me receive pictures or video from my Grand-daughter and can’t video chat which makes the two Portals we bought less than a year ago USELESS. I want my money back!

  • Su Bailey

    Messenger on my Mac Book Air running Catalina 10.15.7 is not working as it should infact its useless. Made sure I had the latest update but still no luck. This issue started a few days ago and after rebooting, reinstalling the program its still not working.. Can anyone tell me what is going on.

  • mark dosil

    It’s my 3rd day that the messenger is not working right. After an hour or two from installing and reinstalling, I cannot send messages (in real time). But the messenger works fine in my Macbook. All other messaging apps are working in my phone except the messenger. It started when I updated to iOS 14.2.

  • Donna Jagodzinski O’Connell

    My last active doesn’t seem to work anymore. I must have changed some setting in Facebook because the last active works on my spouse’s account just fine when i log in from the same device. I can only see the green active for for now. Any suggestions please?

  • collins anderson

    I cannot turn my ‘active’ status off. I’ve tried everything but nothing seems to work, it just would not turn off.

  • Olivia Leal

    I am having the same issues as everyone else with the active status My problem though is that it will still show the active for everyone expect the last person I messaged. Today I was messaging someone and all the sudden it turned there active status off and I can not see when they were last active . They did not turn it off either. Any help?? I think we all just need to keep reporting to messenger the issues so that they can see it’s a problem. The more we report the issues on the app the more they will see it as an issue.

  • Olivia Leal

    Same here but for someone I message a lot. Today we were messaging and all the sudden it won’t show last active and I know he did not hide his active. I thought this was just me .

  • Julie Owen

    Suddenly today Messenger has stopped me sending any pics on it?!! Messages sending ok though.. Can anyone help please??

    • madskillz

      it looks like a common problem, same here and few friends reported the same

    • AJ Grey

      Have you tried sending 2 photos at once? Works for me, but sending only 1 photo doesn’t work.
      This doesn’t make sense.

  • Thomas Luke Price

    Sending screenshots in Facebook Messenger on my iPad comes up “couldn’t send” and I get a red ! I have 8GB free storage and I’m connected to a strong WiFi connection. I’ve restarted my device. I am able to send text based messages successfully but not picture. Thanks

    • Matthew Slator

      I can send gifs, video and text, but no images. Facebook is THEE worst app out there, it’s absolute wank, surpassing even eBay.

    • AJ Grey

      Have you tried sending 2 photos at once? It works for me, but sending only 1 photo doesn’t work.
      This doesn’t make sense.

      • Julie Owen

        Thanks il try tnat .

  • Calette W. Smith

    I can’t see my messages, HELP!

  • Jay Reineck

    Mine has been down since Monday, and is still currently down. But at least now I know I wasn’t the only one

  • Michelle

    Its still not showing for me either. I reported it again but im not sure doing that even makes a difference.

    • Olivia Leal

      I think the more people who report this the more they will see it as an issue/ Even on the desktop I am having issue with seeing my friends last active and they did not turn it off at all .

      • Michelle

        Same. The issue is the same for me on desktop and mobile.

  • chris. tina

    Guys, mine is showing the “last active” today, fingers crossed 🙂

    • Sinead Leonard

      Yes my last active back working today.

      • Michelle

        Thanks for the update! Mine still isn’t working, did you have to do anything or did it just start miraculously working for you?

        • chris. tina

          I switched it off last night turned it on today and it was miraculously fixed!

          • Michelle

            Thank you! This gives me some hope haha

          • Amy Lockhart

            What did you switch off? Your phone or messenger?

          • chris. tina

            the last active on messenger, ’cause i thought it was a lost case :P. i don’t think that helped.. it was fixed the next day

        • Sinead Leonard

          I did nothing, just checked this morning and it was working

        • Nikki Magee

          My last active still isn’t working either

  • Flint Brantley

    Is the “last active status” in messenger not working issue is a bug that happen now or a few years ago happened it too? Because I only experience this bug few days ago and I don’t know what to do.

    • Donna York

      It happened a week ago to me and severely others not a lot you can do just keep reporting to messanger technical issue

  • Ursula E

    I cannot even upgrade to the latest iOS 14.2 I believe because my download and install is grayed out. I have tried everything and nothing works. Changing the time for a month or even six months ahead. Any suggestions? Tia

  • Ursula E

    I’m not sure I’m explaining this right but I can see the green dots as usual, next to someone’s name but during text under their name where it normally would say active now, it’s not visible for most of my friends. Don’t know if that makes any sense but I feel like something is different

  • Haseeb Ali

    plz can anyone tell me when will be last status issue resolve by fb
    developers ??????????

  • Latoya Bovell

    I tried downloading an older version of fb messenger. That didn’t work out, I still couldn’t view the last Active Status of anyone.

  • Angela Edwards

    Not receiving replies to marketplace messages.

  • Sinead Leonard

    I have tried everything and nothing works.

  • Sinead Leonard

    Yes I was thinking the same.

  • Angie Wren

    No, not on mine

  • Chat bubbles are a nightmare. If I only have 1 bubble open, everything works fine, no problems. If I open a second bubble it all falls apart. After opening the second bubble, that chat (in the second bubble) shows the chat from the first bubble and the first bubble doesn’t show any chats, it shows the screen behind the chat.

  • Sinead Leonard

    Has anybody had their last active fixed since they reported the problem.

    • chris. tina

      mine is not fixed. yet..
      sometimes it appears on browser but goes off when i refresh the page

      • Donna York

        No not fixed yet , dont know if anyone is even listening to us all moaning about it

    • Latoya Bovell

      Nope

    • Angie Wren

      No!!

    • Latoya Bovell

      No I haven’t

    • Lisa Walsh

      Nope- mine has been like it for 2 weeks!!!!

  • Bryan Catlin

    My inbox shows new messages… About about after 10 messages it shows conversations from 5 years ago and the conversations in between don’t show up. It’s only on the app, they show up on the desktop. I reinstalled the messenger app with no success.

  • chris. tina

    Messenger’s last active disabled the past few days (I can see who is active at the time). Others can see my last active status.

    • Bisma Arif

      Did you get it fixed?

  • Anne Webster Bluestein

    Messenger’s “active status” is still not functional, even after update.

  • Donna York

    When is this going to be sorted ,I did an update last night thinking it was messanger sorting problem and No still the same

  • Sinead Leonard

    Last active not working since last weekend, my active status is turned on,this needs to be fixed as it seems a lot of people are having issues regarding this.

  • Mint

    Last active not working, active status is turned on? Is this part of the latest update?

    • Latoya Bovell

      I’m having the same issue

    • Donna York

      Mine has been like it for nearly a week now did a update last night but nothing

  • Latoya Bovell

    I’m unable to see the last active status of anyone anymore. Yes, my “Active Status” in settings is switched ON, also in Facebook. I can only view when they’re active. For the last four days a friend and I have been experiencing this issue.

    • Bisma Arif

      Did you get it fixed?

      • Latoya Bovell

        Nope.

    • Flint Brantley

      Now, did you fix it? I am also having the same issue…but could the next update of messenger fix it?

      • Latoya Bovell

        No it still hasn’t been fixed, and I haven’t been able to work around it. We can only hope an update soon to come gets things back to normal. 🙁

        • Flint Brantley

          Is this last active status issue only happen now or it happen before like few years ago?

          • Sinead Leonard

            Yes alot of people are experiencing this ,my last active is gone over a week now, I have reported it multiple times and still not fixed.

          • Latoya Bovell

            Just so you know I’m a regular person having the same issue with the fb messenger active status bug. But this isn’t is the first time. I recently read about someone asking for help on Quora, although I saw that they asked a few years ago. I’m unable to say if they fixed it or continued without the feature functioning in its proper state.

          • Flint Brantley

            Do you think some people who has the same issue already fix it? Because if this bug will never fix it will make me sad:(

          • Latoya Bovell

            I haven’t heard anything sadly. I really hope they make an update fixing it! It’s upsetting me too

          • Flint Brantley

            Let me know if it is fix for you and I’ll let you know too when already fix. I hope the next upate they fix it

  • bojani

    I’m glad to see that this issue is your problem too :-). Also on my messenger last active status on all of my friend disappeared few days agoo, but some times shows on some but just for a few minutes. I also uninstalled messenger and installed again. Looks like major issue which irritating me, hope they fix this stupid bug as soon as possible.

  • Jodi drygula.

    When is this going to be fixed. CLEARLY several people are having the same issue. I mean come on now. This is a little out of control that it’s been doing this for SO LONG. FIX IT

  • Jodi drygula.

    Ughhhhh. I’m the same problem. I’m active, friends are active I checked. All I can see when go on messenger. I can no longer see how long they have been inactive. This is a HUGE HUGE HUGE problem. Why you people just fix it. This is beyond ridiculous

  • Eric Miggins

    I’ve been having the same issue with my phone and computer, neither is showing me active when I’m literally logged on and looking at it. It’s actually causing me major problems with communication. Has anybody else found a fix for that? I’ve reset my phone, I’ve uninstalled and reinstalled the app. I’ve turned my phone on and off again.

    • Donna York

      I cant see when any of my friends were last active really hard to know when to message them I have done all of the options to update and nothing seems to have worked

    • Jodi drygula.

      I did all that as well. I even took ten stupid update On my phone. Now I’m furious because it didn’t even fix the problem. I’m getting pissed

    • Donna York

      Any luck with a solution ???

  • Philomena Callaghan

    I’ve been having the same issues below, can’t see when friends are last active (they have not changed) their settings, for the last few days

  • Catherine

    Me and my friends don’t turn off active status on messenger. we couldn’t see each other active status and last seen status. This has been going on a week now. I tried to reinstall my app, turn off my phone and reset my phone setting but it didn’t solve this problem. I hope this issue will fix soon.

  • Berti Peeters

    I am reporting the same problem and do not seem to be able to find answer anywhere. I do not currently show up on messenger as ACTIVE despite having set my messenger to ON for chat. My friends also show OFFLINE despite being active, on my screen. This has been going on for a week now almost. Not found a solution anywhere and no reply from FB. So there are more people with the same problem obviously

  • Erin Larkin

    I am recently having issues with appearing “unavailable on Messenger” to some friends but not all. Anyone else having this issue and/or know how to fix this?

  • Becs Auld

    For the last 2-3 weeks messenger has been on and off showing my cousin online and active now but my messages to her sit as just sent not delivered and then she’ll show as offline with a last active status for anything from 2 minutes to hours

  • Roger-Janet McWee

    Why can I no longer see if someone is online or not, ie green dot not showing?

  • Alexandra Glen

    My messenger app keeps closing, I have just downloaded the updated one. Not impressed.

  • wordsvoices

    I’m told I need to “get” messenger all of a sudden and the link won’t connect.

  • Amber Nicole McLain

    Messenger is all of a sudden not working on my MacBook since it updated, it opens to a white box and that’s it

  • John Eldridge Rebeche

    Video calls are on horizontal even the auto rotate is off

  • Amy Young

    I can’t tag my friends in group chat, it only seems to be issues for iPhone users, please please please get this fixed ASAP!

  • David Sarmiento

    My messenger app keeps crashing every time I make a call and every time someone calls me. I’ve done everything I know of: I’ve cleared my cache, restarted my phone and even reinstalled messenger. Nothing changed, it still keeps crashing whenever I make or am given a call.

  • Sandy

    Today I received a re-hashed notification of a 2 year-old conversation that was already read by both parties. Done & dusted 2 years ago! THEN I later received a notification for a NEW chat that was nearly 1 MONTH OLD from a new contact! This meant I missed out on a sale. Thanks not FB! This was on my phone app. Logged into the desktop version to see how or why I could possibly have missed this and it was not showing up anywhere in the desktop version. Not until I replied via phone did it show up on desktop. Checked with friends and turns out I’m not the only one with the issue. I’ve not updated phone so that’s not the issue but I DO understand FB was mucking around with messenger in September. FB has been making some really bad changes lately – are they rewarding work with peanuts and getting what they pay for? Either way, something is broken big time at FB.

  • Simone

    I am unable to see the active status when a friend is online or when they were last active on Facebook and/or FB Messenger?

  • Krista

    I am having the same issue! I have reported it several times and tried all kinds of google searches but no help. I’m getting pissed.

  • Marya De Pinto

    Is messenger aware of this problem anyway?

  • Marya De Pinto

    The active status is still gone. When will this be solved? I am experiencing troubles for days now. Is there a way to contact a helpdesk?

    • Simonr

      I have the same issue for two weeks. It looks like when they did the update they have turned everybody active to of in the Facebook settings. If you turn it back on you will show active, but everybody has to do for it to work again like before.
      I’ve reported it 9 times and no response. If appears this is the way it is now really annoying. As you don’t know if anybody is free to message

    • Lesley Malin

      I’m having the same issue

  • darkenedrose3

    I am still having this issue, but I have an Android. It’s really fricken annoying… sometimes it doesn’t show people active when they are… I know because it happened with a friend that I was literally right next to.

  • Addison Miller

    Still having this issue. No matter how many times I deleted app or reset my phone. I really am getting sick of this not working.

  • Windy McCorry

    Every time I bring my messenger up on my Chromebook, it’s up for maybe 5 seconds and closes out/crashes? Anyone else having this problem? It’s been happening ALL DAY!!!

  • Serina Naval

    My messenger app automatically closes itself every single time I open the app. I’ve tried soft resetting my phone, deleting old files and apps, uninstalled and reinstalled the messenger app, updated my iOS, and the app still crashes.

    • Windy McCorry

      Just wondering if you every resolved your issue with the FB messenger? I’ve been having the same EXACT problem with mine all day and have been looking for some answers…

  • Nikki

    Messenger began to crash on August 7th. August 8th Facebook began to crash. Can’t send videos in messenger over 26 seconds long. Can’t type a message because it closes too quickly. Messenger crashes constantly. I have an LG Stylo 5.

  • Deedria Shaw Kark

    I Messenger will not open it was working the other day and then I had the update that says you have to have fingerprint or face recognition and now it will not open I do not know what to do

  • Kim D.

    8/5 messenger app working earlier today on my iPad Pro iPadOS which is up to date. Tonight it doesn’t stay open. I hit app widget the screen goes black then the app closes. Any ideas.

  • Two friends who have Apple have same issue. Had to deactivate Facebook, create new one and new Messenger to fix problem as of 7/5/20. All their friends are missing and search doesn’t work. Looks like this is happening with Mac only.

  • Connie Redman

    Cannot get into my Facebook account at all. When I go to log-in cannot respond to message my page comes up, but I cannot navigate around the page. Cannot open messages that came in. Cannot respond to the message showing on my screen. Cannot go to my home page. This has been going on since 29 Jun 2020. I used to get messages on my e-mail showing that I had a message on Facebook – not anymore!! This sucks!

  • Obee Baniago

    OMG!!! Same thing happened and it FREAKS me out!!! Was it a glitch? Did it happen to you again?

  • Gerrene

    I updated Messenger and not I can’t see or reply to any conversation from Marketplace. It show me there is a message but know way to access it unless I go into Marketplace find the item again and check on conversation. What happened?

  • Sarah Steel

    Messenger wont let me share/forward images or videos.. keeps crashing all the time. Any suggestions, been doing this a few days now. Thanks.

  • Tanna Trogstad

    5/17/20: Messenger will not open, automatically crashes before opening. I’ve powered off, cleared caches. Suggestions?

  • Roku

    Messenger won’t let me send pictures from my phone and I don’t know whats happening…

  • Julie Luner

    Today April 25th,2020 I was able to send a message on messenger this morning and it went through then when I tried to send another it would not go through and the red exclamation mark comes up, and when clicking on message that didn’t go through it says couldn’t send. With the same fbook friend when I messaged her in the “secret” chat it worked. Also tried a phone call through messenger with her and that worked too but If anyone sends me a message now since I can’t reply as it will not go through. I am using iPhone 10x or iPhone X however some refer to it both ways. This is the first time this has happened to me. I’ve tried deleting the app and adding it again , doing the update on my phone , and rebooting phone but none of those things helped to have it work. That sums it up

    • Sydney Baldwin

      I’m having the same problem! Any answers?

      • Julie Luner

        I’m not sure how to answer that I got it working again but it was as of late last night. I did end up googling more and I deactivated and reactivated my Facebook but I was unable to figure out how to deactivate and reactivate messenger due to the instructions not being “comparable” with the options I clicked. So maybe if I had deactivated and reactivated both it may have helped. I went to settings and removed and click forget this network and then added both again , of course make sure you know the wifi code to re enter to add the wifi if you are using wifi for fbook. I did this on my iPhonex it seemed to be helping then it wasn’t. Eventually about 2 hours after that it was working again , no issues now. Sorry I can’t help more but maybe some of this would work for you , could also try what I did, which likely you may gefe already but I did try the reboot phone, did the software update and removed and added the messenger app back. If there was an update there for messenger I would have done that too, but no update for fbook messenger yet. Those last things didn’t seem to work but stuff you can try, otherwise can send the report to fbook, I’m not sure ever worked maybe just time passed and it worked again. Hope this helps a bit and that something will fix it. Their is the option of not sure how to say it a reset if your phone but can lose a lot if data that way. Personally I wasn’t going to try that so definitely not advising was just something I saw on googling as a last resort. I wouldn’t have done it and could not say if it will help and likely cause you a headache unless you have everything backed up. Not recommending it but was like u said last resort thing I saw during googling. Not sure how long you’ve had the issue, hope it’s resolved soon for you!

  • Mine is gone white for the last 2 days on IPhone but not on the Ippad

  • Brent

    Notification sound and video not working

  • Stephen Shablak

    messenger opens up with just a blank white screen on messenges sent to me, adds and spam open right up. I can’t see my mail etc messages from friends, please help

  • Pauline Wallis

    Cannot send/reply on messenger for the last 3 days

  • Cristina Moody

    The active status is not updating for some of my contacts but for others it seems fine.. for example someone is typing a message to me but it still says “active 4 hours ago” even though they are clearly active at the moment.. SO annoying…Anyone know a fix? I’ve tried deleting and reinstalling. Oddly, when I delete and reinstall, I get the OLD version of messenger downloaded. Then if I turn off and back on my phone it’s the new versions. I wish I could report this to them.

  • krystal myers

    keeps popping up at top “we have lost connection to the server. messenger needs to restart.” then when you click the restart it closes comes back up and the message pops up again.

  • Claude Masson

    Problems since March 3 2020 On iPad and iPhone
    1) Can not just mask conversations anymore.
    Only Delete is available.
    2) No more Emoticons available from writing in the text box.
    3) Can not delete for everyone (before it was read) text or pics sent. Only can delete for me

    IF I delete the app and reinstall it, the problems are cleared, but come back a few minutes later.

    Bugs on Messenger

  • Emma Claridge

    My messenger suddenly won’t send picture or video messages. Yet was this morning. I’m on an iPhone and everything is upto date What could be the issue?

  • Andrew James Stevenson

    28 feb 2020 update on ipad has totally jammed,cannot download update or delete and reload just stuck.

  • Stacey Harrington

    Mine seems to have a large delay in message alerts like sent/received/read etc.

    I’m just getting a blue circle for a super long time. It’s not my internet connection as my sons works fine. Seems to be since the last update.

  • Wylee

    It doesn’t do showers of moons or snowflakes or balloons anymore .
    I used that feature all the time !!
    And I can’t tell when my person is in the conversation or if they’re out on Facebook. No more bubble in the top right corner . Very frustrating

  • Marius Leitdorf

    won’t open on my iphone. it starts up and then just closes again.

  • Candi Peters

    disappeared on my facebook

  • Audrey Cunningham

    I can’t make posts or comment but I can react to posts. I haven’t received any notifications that I’ve been reported. I keep attempting to make “testing” posts but keep coming up with “You have been temporarily blocked from performing this action.” I keep reporting this to facebook but no one is getting back to me. I’ve already posted a question about this in the community help section last night and I’ve gotten no response. As of this morning there is a wave of people reporting the same thing in the community help section. I’m so frustrated.

  • xploremore2

    Newest Android update…..Messenger works when I open App but doesn’t notify me or pop up head otherwise. I’ve un and re installed…no help.

  • xploremore2

    Messenger isn’t working right on my Samsung Note 8 since Sept 28, 2019 update

  • Chad Fleming

    I noticed alot of old messages that have previously been sent are now missing or not there at all.

  • Ann Dunklee

    Husband is not able to login after uninstall/reinstall, before that he was unable to send messages on messenger since update installed – this is across several phones, ever since the update. This same issue is also happening with a friend of mine. Thankfully auto-updates are turned off on my phone. Hoping this is resolved soon!

  • Linda McFarland

    FB is loading very slowly and crashes on occasion. Every time I watch a video or leave a comment there is a huge lag time before I can hit the like tab or at times, even scroll. It is not my computer, I checked everything. It is FB.

  • NgTurbo

    Facebook Messenger is down! Looks like a serious issue that is affecting logins worldwide. Anyone else having problems today?

    • Debbie Payne

      and in uk

  • Ashley Nicole

    I can’t send any messages.

  • Sorin Acela

    The mini-windows of the messenger do not react at all. If you want to close them they open instantly. If you want to open a new one is closes instantly.Don’t worry, Facebook itself will die one day just like myspace, hi5 etc

  • Debbie Cartwright

    My messenger isn’t working on my android device since the update this week! It was working perfectly before. Now it closes immediately and stops working. I get a pop up telling me it has stopped as soon as I try opening it. I had to download messenger lite!

  • Joanne Pickett Medd

    Having troubles with one friend. He isn’t blocked or anything. I can see him sending messages to me, but he can’t see my messages I send. Although it shows he has received them.

  • Iris Hanger

    Latest update of messengwr is not working both on my android and ios phone. Why was that?

  • Paul Johnston

    the ability to archive a message on FB messenger has disappeared after i updated an hour ago. . WTF is happening . Samsung S9 Android.

  • Truth

    Facebook has become fat, bloated and controlling and I have to say it sucks. They started banning people temporary or permanently and now Facebook doesn’t work at all. I’m 35 and noticed that no social media stays #1 forever. Facebook has become garbage and surprised it has happen this quickly. I bet this was done on purpose to show us SHEEP they have the power.

  • Daniel Abbott

    It’s down right now Im Pissed. Now I will drink myself to sleep,

    • Truth

      I’m pi$$ed too!!!!!!!!! I wanted to tell the world this morning that I had a BACON&EGG sandwich.

  • Brenda H. Nelson

    I keep getting doubled messages on screen. I sometimes can delete one. But then then both disappear after a short while.

  • BennyS

    I can not see the new look on one of my accounts, but on the other, i can, what can i do? I reinstalled it checked for updates, cleaned memory, but still nothing.

  • Ben

    Ever since Messenger updated I have been experiencing pop up ads at random that take over whatever im doing until the ad runs out and I have no idea why this is happening and I would love it to stop.

    Ive unistalled and re installed ..still happened
    Ive forced stopped app. Still happens
    Restart phone .Still happens
    Done ad settings in messenger and still happened .

    Please help .

  • Mike D

    Anyone else having this problem. Sometimes my friends show they haven’t been active for hours yet I just finished chatting with them on messenger. Also my girlfriend the other night thought I was active at 1am EST when I was asleep…sent me a message asking if I was having problems sleeping..so when I woke up and saw her message…I was like WTF…I was sleeping babe.

  • Carol Collins

    Active tab now shows everyone I have ever talked to on FB through buy and sell sites… absolutely everyone!!! and on the home page if a friend is active, there is no green dot!!!???

  • Allan Rooms

    the Sept 2018 Messenger update on iPhone seems to have removed the Someone is Typing dots, is this planned or an oversight – anyone know 🙂

  • Josh Dixon

    It doesn’t show my friend is active help me

  • Kellie Sisson Snider

    Notifications on Android Facebook app aren’t showing up when I click the bell icon. But when I open marketplace using the shop icon my FB notifications show up there. But if I click on the notifications under marketplace it just opens random marketplace listings.

    I can’t respond to notifications or use marketplace from my phone.

  • Guillaume Schutz

    i can’t chat and video call at same time, usually when i chat i can see the video in the corner but now it don’t do it anymore and same for my friend. Hope it will be fix soon.

  • iman tarroja

    All messages from People/Groups are gone. Getting error message “Couldn’t load messages”. When trying to PM people, the latest message appears on the top instead of the bottom. And on the history, there is a red exclamation point as if there was an error…… please fix it ASAP, I use it for my work.

  • Hanzo Hasashi

    First I cant send messages and pictures, then my chats got erased.

  • Luke Kristian Roebig

    My messages stay in the “sent” status for an hour sometimes. Sometimes it stays as “sent” until they open the conversation then they go straight to read. They are not getting “Delivered”. Until yesterday it would say “Sent” and about 1-10 seconds later it would show the “delivered status”..

  • Lee

    Unable to switch availability on/off for a few days now!

  • Alekseyevich Gargarin

    Mozilla Firefox advises me that the Certificate for Facebook has not been configured properly and won’t let me in, this is for the last 15 hours, will Facebook sort this out immediately, please!!!!!

  • TerrorOfDeath

    Can’t open any links shared by friends and can’t open activity log, it just kept refreshing and crashing.

  • Countryside Tackle

    Can’t see any images of any kind.

  • Mrs. Hernandez

    Not able to make myself unavailable. Th Ere is no ition on the bottom it was replaced by picture of two people

  • Sherry Roberts-Hatmaker

    Messenger comes on then flashes off in a second can’t read any messages or reply to any

  • Tina Martel

    Messenger down. Loads but disappears in seconds. Sept 22

  • Sabrina

    Messenger crashes when trying to view Messages. This started on 09/09/2017 and has not been resolved, Already uninstalled the app and reset my phone

  • Amanda

    The active list shows but the recently active list doesn’t show and time stamp is gone. That used to be a big help by not having to check each individual separately before texting so they don’t get disturbed while sleeping. How do I get it back?

    • Choco Turgo

      what happened to this now?

  • Samantha Dantis

    Can send photos but cant view them suddenly just now. All I get is “use data to view all” but when I click it, nothing happens. I can view the photos thru browser. I’ve tried uninstalling and installing, logging out, restarting my phone.

  • Joachim Bonagua

    I cannot see any of my messages. I cannot receive messages as well

  • Sergi

    Facebook app crashing in Romania

  • Debbie

    I keep getting the message ‘Facebook has stopped’, happens several times. Any help please?

  • Nicole M. Raposo

    I see my friend’s fb messages on fb messenger but she cant see me or my messages

  • Margie

    My facebook messenger won’t open on my LGG4. I’ve tried uninstall and reinstalling it but it won’t open.

  • Sam Lucy

    I can’t retrieve messages on iPad either. Any solutions?

  • Sam Lucy

    Can’t retrieve incoming messages on iPad. Are there any bugs on the app?

  • Sam Lucy

    I can’t receive messages on iPad. It’s been a while

  • Lou

    Cannot send or receive messages, can however see as people go off and online. Not working on phone, iPod or laptop. On laptop it says I have no messages with anyone, on iPod it cannot load messages and on phone it just won’t send or receive anything. I have sent messages to friends that they have received and replied to but my messenger says nothing has delivered or been replied to, much less read. has been like t

  • Alan Ng

    Editor update: Facebook Messenger is having problems on May 17. Happening for anyone else right now?

    • Lou

      Yes, is happening to me but not my friends

  • Cannot access fab or messenger on iPad but working on laptop

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