Candy Crush problems or server down

Candy Crush problems range from no Internet connection being found due to various reasons, the Candy Crush server going down for everyone globally, or game glitches like freezing in the reward chamber, as we have seen perviously. When the servers crash then other parts of the game might be down, like the store being unavailable in such times.

There’s various versions of the game that have received a release over time, such as the original Saga, and the newer soda build. You can find this game on a number of platforms that include Tizen, Windows 10 and Phone, Fire OS, Android, and iOS devices.

Candy-Crush-soda-status

Is the Candy Crush server down on Monday December 9, 2019? With tens of millions of players on Facebook alone, it’s clear any worldwide outage will be felt on multiple platforms and by millions. If there’s a major outage, planned maintenance, or any other problems then our editors will update you below along with the Product Reviews community. Detail your platform and issues experienced below as well.

  • Malo Tee

    Starting on 12/03/19 Candy Crush does not let me reset the board – you have to play the board you get. This happened once before this year but then was fixed I hope it will be fixed again – you cannot use your boosters if you can’t reset the board to match them up.

    • CT

      It’s happening to me.

    • Suzanne Soli

      Me too! Other candy crush forums indicate this is a permanent “fix” by King! It appears King is unsympathetic to its players. Many are stopping play or deleting the game entirely.

  • Comer Ancestry

    Candy Crush suddenly started crashing before it loads. Have not been able to play since 11-24-2019. Currently on level 5428.

  • Michel Tremblay

    candy crush soda on desktop freeze. I open the game puts me at lvl 1 then when I try to get to my level it just freeze tried everything in the book but still does not work.

  • Caroline O’Reilly

    My Candy Crush Soda on Desktop opens up back at level 1 but wont let me play any level. Have tried clearing cashe and history etc. Will work fine on phone. HELP….

  • karen

    It wont load. i restart computer but it doesnt help/ when I get freebie it dies and I dont get anything

  • JethrinaBodina

    Amazon Fire tablets will no longer provide Boosters other than the one free spin. No videos. The My Profile blue button on the initial “Play” screen is gone. We are logged onto Facebook but there is no way to see it until you’re in the game. This JUST happened After the update on the 21st and it doesn’t affect our Android phones. I cannot play without these boosters at the level I sit on currently. I was “not allowed in the Kingdom” and had to reinstall. I was fine until that, but my Mom was already having the problem on her tablet. I reinstalled for her because the video button would open the curtain and there was a black screen with an X. No video, no booster. King, you gotta fix this issue!! Amazon, you probly made this happen so we’d pay to play and that AIN’T HAPPENING. Fix it!! Please! And THANK YOU.

  • Marklisa Johnson

    Game shuts down and kicks me out on Apple iphone

  • Susan McMillin

    I lost all boosters on 9/22/19. I’m on 4,600 & don’t want to lose my position. There’s no way of contacting Candy Crush. Anybody know a contact number?

  • Linda Basaldua

    Lost all my boosts!!!!

  • Charlotte Louise

    Anyone else’s lives that have gone from the normal 30 minutes too over like 6000 minutes etc.
    Cant seem to fix it.

  • Chris Bolton

    Im on level 500+ but when i load game off Facebook it keep going back to beginning its ok on phone

  • Andy Mcewan

    on level 1500 can’t play a game it crashes more times than no for months now I get video driver recovered from an error or just black death screen and when it recovers I lose that game and that life usually when its going to clear it !!

  • Jill Coleman

    Every time I begin a game on my laptop – within 5 moves the game freezes, sometimes it returns but takes 5-10 minutes other times it does not unfreeze at all and I have to shut down, restart the game and again within 5 moves it freezes up again.

    • Andy Mcewan

      me too like black death screen

  • Marijke van Gyen

    Cookie Crush firstly wouldn’t load, and now it disappears when I click on PLAY!! What’s happening??!!!

  • Cheryl Goodman Case

    For 4 days now I Keep getting : “You have experienced an error that we are trying hard to fix. Please try again in a moment”

  • Kasaangel66

    Candy crush jelly frozen on map screen??? Level 304

  • Kasaangel66

    Candy crush jelly seems to be frozen on map page

  • disqus_mCBck8LF6e

    Anybody having trouble with CandyCrush. Sent me back to level 1?

  • Doris

    I get the “splash” page–the next page should be the “loading” instead a get a 404 error web page not found.

  • Valerie Cass

    Mine down on level 713 any ideas pls

  • Zizi Stavrakou

    Can’t send or receive any lives.there is this message:sorry,something went wrong

  • G Mel

    On level 1072…won’t load. The graphics has what appears to be a flooding background. Hasn’t worked all day. I’ve played 10 consecutive days and was getting on to retrieve my daily rewards, but haven’t been able to do so. What’s going on?

  • Toni Baker

    Candy Crush froze at the end of a game. Scared to restart. Don’t want to have to start from the beginning

  • Fi Kidd

    Play Candy Crush Soda every day. Was well over 300 on the daily bonus where you get a free prize. Knocked me back to day 1. Not happy. Also, none of the other games like Bubblegum Hill are happening now. Anyone know what’s going on?

    • Sharon Wiley

      Same thing happened to me. I’m back to level 1 today and I played last evening. I was around 300 on the daily bonus too.

  • Brenda Ruhlig Neumeyer

    ImI having a similar issue. Ended up uninstalling and reinstalling the app. Lost all my assist items that I’d accumulated in the past few weeks since getting a new phone. Hopefully won’t happen again. Good luck.

  • Last evening I suddenly had the old version of crush on my Facebook game. Frustrating!! Anyone know what has happened? And soda won’t play at all.

  • Renee Ruggeri

    My game has been messed up for about two weeks or more also…will not let me collect any spin wheel prizes and my existence is now non existent…. keeps telling me to connect…? I am on the internet!….tried every fix like everyone else but I am not about to go all the way back to level one because these people can’t get their act together…have no problem with my IPad ..just causing problems on my desktop…wish these guys correct the problem..or the game is gone!

  • sbf80

    just got a new ipad and my game won’t sync from my old ipad. can’t check my log in to the king community on the old ipad- just opens up more games to play. don’t want to log in to facebook but would if it would help, but i can’t even do that. am on level 1525 so don’t want to start over again.

  • EmsA

    Nov 7, 2918 – Since several days now, both of my Candy crush games (saga + soda) don’t connect to Facebook. So neither levels are saved on Facebook nor do I get any extras (eg possibility for space dash on saga). Stop the app or restart mobile doesn’t help. Has anyone an idea?

  • AmericaHasSpoken

    Nov., 5th 2018 won’t load

  • Pat Heidkamp

    oct. 10, 2018. server can’t find any of the candy crush sites (jelly, soda, saga)

  • Dave Whiteside

    12-sept-18 – crashes the app all the time randomly on several machines – windows is just updated to very latest still crashes

  • Jennifer Wheeler

    For the last month (August 2018 and now into September) Candy Crush Saga hangs then crashes on all of my devices; laptop, pc, and tablet. This is extremely frustrating especially when I am one play from winning then the game crashes. Is this because I am over the 2880 level mark or is everyone experiencing this?

  • xsaspariah

    82218 Same here for having game totally crash and die while playing. Made the mistake of resetting it in app manager. Seemed to say that it would only reset settings but keep other info. Was at level around 812 to 814 am now starting back at level 1 and the tutorial. I AM DONE! Will never play it again.

  • lisafarismcnamara

    So far today I’ve been booted out of Candy Crush while in the middle of a game 5 times, loosing a life each time. When I reopen it, I’m forced to start new game, having lost the game I was playing when it booted me out. I’m playing on Windows and there are no connectivity or other problems with my device. Is there any way to recover the 5 lives I’ve lost because it booted me out?

  • Doedad

    8/19/2018 Candy Crush Soda Saga….. Constant Downloading Error. Happens on both Firefox & Safari. Tried new browser Opera…. Still same problem. Cleared all browsers of Cache & History…. Restarted my laptop Apple Macbook Air 13″ to no avail, Nothing seems to correct this problem that has been going on since Wednesday 8/15/2018 when King Games Updates with new levels. ANYBODY ELSE ON FACEBOOK HAVE THE SAME PROBLEM?

  • Verginia Laws

    //

  • Claire Roberts

    none of the games will load properly – blurry and pixalated – started yesterday 27 March 2018 , even tried shutting off / restarting phone (samsung) all other apps are fine butnow i cant play any of the 3 i have (Soda / Saga and Jelly) problem started 5 days ago when daily rewards stopped too

    • Dawn Praeger

      Mine is doing the same as well. Pixalated and you can’t read or make out the screen . Started after I updated yesterday . Force stop doesn’t work. Only thing that works is restarting my phone and then loading the game . But I can’t switch to another king game without restarting my phone again .

      • Claire Roberts

        i did the updates this morning thinking it would fix the problem but nope – worse.. so shall leave it , loose rewards et al and wait for them to fix it – even when i restart its the same on all 3

  • Melvie Mills

    I am on 1538 which is a 30sec timed game but the time just keeps going over and over I have tried turning my phone off and on again Works for 1 game and then back to old tricks again

  • Beth

    Level 828 no 3rd nut. The last nut never shows up. I’ve wasted boosters, gold bars and time. very frustrating. Already used almost 75 extra moves…have 3 stars. I cant finish because game wont let me.

  • alpha_base

    At level 1326 in Facebook. It keeps freezing when activating colour bomb or any combination that clears jelly around cotton candy thingamajig. I was able to pass level 1325 without crashing only because it was double strip candy combo. But again, colour bomb would freeze it to death. Tried 3 different browsers: same result.

  • Douglas Walecki

    on 1852 i get an error message when i use the jimmy icon, why?

  • Spencer Arthur

    Candy crush crashes when it connects to the internet

  • Aly

    Was on level 1046 after many years of playing and the update has taken me back to level 1!!!! Level 1!!

  • Maui

    I can no longer play the new version of candy crush….just the old but it won’t advance to new games. What’s up with this? I tried on google chrome and foxfire. I cleared cookies and done all what it says. HTML is over 500. Not happy.

  • Karen

    Will not load the game. Keeps kicking me out.

  • Valerie Neish-Dirom

    Hi, was this problem solved on your phone? I have the same problem now. Fine on my tablet but not on my phone

  • munkeephun

    None of the King games will load today 10/25/17.

  • Victoria

    Candy crush 2017 level 65 frozen. Help needed

  • Kristie Downs

    candy crush will not connect to facebook on Kindle

  • Lin

    Cannot connect to store. Please fix!

  • Lin

    Cannot make any purchases! Your loss!

  • Danta

    Cannot purchase anything in the store

  • Danta

    Cannot make any puchases in the store

  • Terrie Jo Smith-Miller

    All my boosters have dissapeared. I had 100 candy balls, 60 package boosters (stripe, solid candy), over 100 fish & 50 check marks, etc. All on my cell phone.

  • Christina J Bortnyk Cox

    Can not connect to fb on my j3 eclupse smartphone. It says i do not have access to the kigdom, but my samsung tablet is fine. I can play cc on my phone, just can not send lives or get lives from other friends.

    • ay

      same here

  • Linda Stjohn

    ALL I AM GETTING IS A BLACK SCREEN ON BOTH SAGA AND SODA

  • grandmateri

    Striped candy contest came up for me yesterday. Today it has already disappeared. This is three times in a row but quite possibly the 9th or 10th time that Dexter’s Delight striped candy contest has disappeared before the time is up. There should be probably 50 hours left in this contest. King support gives me stock solutions that do not work or reminds me that games time out. This is getting to be ridiculous

  • Rachel Czekajlo

    Won’t allow me to move on from level 2060 on my phone. Stuck here. Keeps making me go back to 2060.

  • Nicky

    I have completed a level with 8 moves left. However I a
    Now have over 3000000 points and there is no sign of the level ending. If I quit it makes me complete the level again. How can I move on with the game?

  • Shannon

    Candy Crush Saga crashed 2x in less than 5 minutes. I got the white screen of death with the exclamation point on it. I’ve been having a lot of issues with Supercity as well. They both keep crashing. Everything on my end is up to date. I have plenty of memory, so I don’t know what’s going on, but it’s annoying.

  • Gill Fields

    What’s happened to Candy Crush – it was fine this morning – now looks like a replacement “cheaper” version from the graphics 🙁

  • Margie

    App keeps crashing on my iPad. Is this due to another upgrade where they try to make you buy a newer device?

  • Stephanie Ryan Prevost

    Having same issues here. We have 3 players in the house all with the same issue for about 3 weeks now

  • Rebecca Davis Grint

    Candy crush frozen on 6/16/2017

  • Edgard Ade

    It’s Been 3 weeks now and the app won’t open.
    Goes back to iPhone homescreen after loading a few seconds.
    What’s going on ???

    • Stephanie Ryan Prevost

      We have the same problem here. We have three candy crush players in the house and all the same problem and its been going on for about three weeks now too I’m angry !!

  • Dmomma

    I have two conveyer belts on level 2085 and I can see Fromm other tips that there should only be one? Nuts and cherries are impossible to collect just keep dropping onto the next conveyer belt. Can this be fixed

  • carole

    help candy crush will not play on computer

  • carole

    have not been able to play candy crush on computer in days . anyone else having issues. I can play on my ipad. deleted cookiesand more and still not working. also restarted computer

  • Jada

    Can not open “Candy Crush” since yesterday afternoon 2 Jume ’17
    The orange screen never says “loading”. Also same problem with “Farm Animals”
    Been playing these games on my iPad2 for a few years….never had this problem until now.
    What’s going on ??? Please fix this problem!!!

  • Having problems on android since yesterday for no clear reason.

  • Margo Arndt

    i was having trouble with my I Pad receiving my saved lived a few days ago but it was fixed this morning. Tonight when I tried to access my saved lives it again went directly back to the icon screen. Can you please fix this issue! Thanking you in advance!!

  • Lynn

    I also have this problem.

    • Bet Strickland

      I have this problem too. Do anyone know how to fix the issue

      • Margo Arndt

        I am having the same problem on my I Pad!

  • Debbie

    I am having a problem with accessing my saved lives on my IPhone 6 since the last update on April 6, 2017. Whenever I try to access it, it just brings me back to the app icon screen. Is anyone else having this problem??
    Thanks for any help.

  • Ken Robinson

    Every time in the last 2 days that I have tried to turn on Candy Crush Saga on my iphone SE, it crashes within a few seconds after pressing the game icon. When I go to turn it on, I get the orange screen with a game tip on the bottom & it says it’s loading, but then it stops & goes back to my home screen. I have updated the phone software & rebooted the phone multiple times but nothing works. 5 seconds after pressing the icon, it crashes. My phone is NOT linked with my facebook acct on our laptop, as I am MUCH farther ahead on the phone app vs thru facebook; (level 487 on phone; 274 on laptop thru FB)and I don’t want to lose my progress. No available updates for the game itself, so I guess it’s either wait for an update or delete the app. Any other solutions? Thanks in advance!

  • Tommy

    The Twitter page has tweeted explaining they are looking into the problems, at least this confirms there’s an issue, but no update in the last 4 hours.

  • Tina Teague

    My candy crush keeps crashing. It will say loading and as soon as my level 451 pops up it goes right back to my home screen. Anyone else having this same problem?? Any suggestions??

  • Mary

    Any idea when this will be resolved

  • Candy Crush and Candy Crush Soda constantly crashing and returning me to home page. Found the following workaround: turn off Bluetooth. Restart iPad or iPhone. If possible start game by accessing last played session (doubler click home button). Should get you going again. You may need to do us every few sessions.

    If this doesn’t work then try putting device in airplane mode and then launching.

    • Ken Robinson

      I just tried that Mojo, and after 2-3 attempts of opening the game I got it to work; finally! Let’s hope it stays fixed!

  • I try to play candy crush and it opens but when I go to play it goes straight to my home page

    • Home Email

      Same here and it’s been happening for weeks! I deleted and reloaded the app and it will let me play right from level 1 but when I sign in to get to my current level it crashes.

    • Pat

      Same problem. Frustrating.

  • Quin maryam

    I jas opened my candy crush saga n saw dat i need 567000hrs to get new lives ? how can i fix dis problem?

  • Glenn mok

    When is candy crush be resolve the problem of fb syncing and level progress.
    Why the blur circle is always show x red cross.

  • Kerry

    Just got a candy crush saga crash, it now keeps crashing are the servers today today?

  • Tony

    candy crush not working in 2015 october 15, there seems to be a lot of games with servers issue on Android right now.

  • Jess

    Had a few issues earlier, but able to play now finally.

  • Jamie

    Are the candy crush servers down, as I am not able to get a connection. Restarted my router, but still nothing in the UK.

  • Rob

    I’ve had a lot of crashing and freezing with Candy Crush on my Android Galaxy phone, I’m not sure if it’s Android or the game itself. Anyone else got issues with a Galaxy phone running Android?

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