Candy Crush problems or server down

Alert: Problems Reported

Candy Crush problems range from no Internet connection being found due to various reasons, the Candy Crush server going down for everyone globally, or game glitches like freezing in the reward chamber, as we have seen perviously. When the servers crash then other parts of the game might be down, like the store being unavailable in such times.

There’s various versions of the game that have received a release over time, such as the original Saga, and the newer soda build. You can find this game on a number of platforms that include Tizen, Windows 10 and Phone, Fire OS, Android, and iOS devices.

Candy-Crush-soda-status

Is the Candy Crush server down on Tuesday June 22, 2021? With tens of millions of players on Facebook alone, it’s clear any worldwide outage will be felt on multiple platforms and by millions. If there’s a major outage, planned maintenance, or any other problems then our editors will update you below along with the Product Reviews community. Detail your platform and issues experienced below as well.

  • Akshita Garg

    I can’t send more than one life request at a time to my facebook friends.

  • LG Galve

    By the time they showed me for what year i started playing Soda Crush….after that i cannot play anymore? And why is that?

  • TonyaJ

    I actually get to a screen for weeks now on my Kindle Fire that says, “We have updated the terms of … blah blah blah” but I can’t select “Accept” because the damn connection error message is on top of it.

    King, fix your game!!!

  • Carla Myers

    All kings game saying connection error try a bit later on WiFi but will work on cellular data

  • Jill E Flowers

    Same here…

  • Jill E Flowers

    This is all I get for weeks now and King is of no help…grey screen with lil stamp sad face, Have emailed them over and over to no avail….wth…

  • Jill E Flowers

    Contacted KING to no avail, they have no idea what the hell I am talking about…REALLY……Wish someone knew how fix this for us all…I miss playing in the a.m. It is my routine with my coffee…

  • Jill E Flowers

    i know, so frustrating

  • Tyonia Seng

    My game hasn’t loaded for over a month. I reported it over and over and it is still not fixed.

    • Jill E Flowers

      KIng says it is my computer….NOT…..so irratated..

  • Sherrie A

    for 2-3 weeks on Windows 10 PC Candy Crush will not sync either with facebook or via email username. Works fine on tablet, but I am ahead many levels on my PC and it just won’t sync. Connection Error try again in a bit… This is not a PC connection issue as it is only Candy Crush that has any problems. – I have updated windows, cleaned temporary and system files to no avail.

    • Same exact problem here

    • Jill E Flowers

      same here, i took it to my computer guy and he cleaned out stuff, it has worked for a week now back to the same bull…

  • Kathleen Lavender

    Somedays it allows me to play but mostly a i get a grey background with an unhappy facw showing

    • Jill E Flowers

      anyone know how to fix this or who to contact….

      • Kathleen Lavender

        Sorry i do not, been happening ove seveal weeks now

    • Jill E Flowers

      Yep… same here….

  • Kim Compton

    Candy crush doesn’t even show up on my facebook at all and when I search for it, it returns as no results. Did fb remove the game? I’m on a windows 10 pc and it’s always shown up till this past monday

  • Magdel Win

    Oh wow I have been trying and rebooting my computer and iPhone to no avail. Hope the server be up soon. Missing the game and getting bored.

  • J Foan

    Game is freezing

  • Terril Norman

    I cannot play today. It worked yesterday, now it’s freezing as soon as it loads up

  • Brittany

    Same issue as Danyck. I fill in my log in info, click the log in button and nothing happens. This is on PC.

  • Kurt De Bauw

    So, is the server down today (30 april 2021)?

    • J. Boney

      I can’t connect either. It’s stuck “Loading”

  • Gail Thomas

    Had the same problem when signing in with facebook. Level 2. So I signed in with my email account connected to facebook and was able to go to the level I was on. But cannot collect prizes. Or send lives.

  • Tracey

    My candy crush treat calendar has been stuck on Day 1 for a month now. And have they removed the ‘Give Up’ button at the end of a level? Now all I get is the ‘Play On’ button and I’ve accidentally hit t
    hat so many times even when I know I won’t be able to defeat the level…..

    • Sunny J

      Tracey Yes, they removed the “Give Up” button…..I noticed it about 3-4 weeks ago and I, too, have accidently hit the “Play On” button a few times, but luckily, I didn’t have enough gold coins for it to ‘allow’ me to continue.
      I only play regular Candy Crush (not Soda) on my desktop/PC, and it hasn’t loaded for 2 days now. Idk what’s going on, either…..

  • Krista Lace

    i can’t even find it on my facebook anymore

  • Krista Lace

    My friends list went from a couple hundred down to 5 and I don’t know how to get them all back.

    • donna ryan

      did you figure it out yet

  • Susan de la Rue

    @ 4/4/2021 – This has been out for over 2 weeks now cannot load on PC neither in Facebook or on gameroom… surely the people at saga have an idea why it won’t work and should have fixed by now. You can’t contact them to notify ffs

  • Paula Martins

    It does not load in any browser either on facebook or king community, Ios is ok… Can you help?

  • Donna Tavis

    Candy Crush Soda won’t load on my computer. it’s fine on my phone. it will load in Chrome, but not in Microsoft Edge. i have cleared cache/cookies and it still won’t work. will it ever be fixed?

    • Luella Hobson-Burris

      I have had same problem for about a week

  • Nicole Lance

    Candy Crush Saga in Facebook has not worked since March 17. When I select the game, nothing happens, The screen remains blank. I tried clearing cookies numerous times. Didn’t help.

  • Gremlin

    Soda crush crashing after loading but before being able to make a move. Happened last night and again tonight

  • Dottie Poole Alliston

    I was playing on my phone and was at a very high level. Now when I start to play I am back at level 1. What is going on? 3.15.2021

  • Laura Macek

    My game loads and I can play it but starting today (March 11), I cannot log into my Facebook account. This is also only happening on my iPhone.

  • Alex

    Last 2 days, Feb 27th & 28th, 2021 I have been unable to get the platform to get an internet connection. I get quick little red drop down box with white lettered writing. Reads as follows:

    ” ! There was a connection error. Try again in a bit.”

    I’ve done all the force stops and clear caches for all programs related, multiple times. Phone restarts and shutdowns for several minutes, every suggestion I could find I’ve tried. I clearly have an internet connection on my device because I’m using it now to post the comment.

    Anyway, not sure what good this post is even going to do, but at this point I’ll try anything.

  • Dawne Corti-Migre

    iPhone 11 Pro. Since 2/21/21 when I open it it just says loading and never gets passed a loading page

  • Kerry Raitt

    Yes, I am too and still having trouble February 22/21! Same issues with Farm Heroes Saga.

  • Michelle Quici

    I have internet connection however once Candy Crush Soda Saga loaded it then goes to a page but does not show any levels, it has been like this for about 5 or 6 days now. Hope they fix it. I have also deleted app then reinstalled but it still stays on the same page not showing any levels – very frustrating as I want to continue.

  • Mark Hahn

    I am having the same problems. Then I turned off wifi and bluetooth and put in airplane mode. It opened! Then I turned back services and it locked up.

  • Kris Slape

    The last 3 days I get no internet connection on Candy Crush Saga app but no problem with Soda Crush. Even reinstalled the app but same problem, this is affecting purchases and rewards, daily bonuses etc and I am in Chicago using iPhone app

  • Jeff Howe

    Yesterday and today, the app gets as far as the Play button and just stops, won’t do anything no matter where you click. Windows 10 PC version.

  • Sean O’Neill

    Candy Crush Soda Saga has been displaying no internet connection all this week and I can still play the challenges. I’m using a Windows 10 tablet to play. When will this problem be fixed?

  • Jaquelynn Herrera

    If I delete app and reinstall, will I lose all my progress? It’s been “stuck” loading for two days!

  • volengr

    Not really, but they definitely are. They hate people like us who don’t buy their gay upgrades.

  • volengr

    They’ve paired up with others to make you buy software to fix. I’d do it too if I had successful app.

  • SM66

    Is everyone still having issues? I haven’t been able to login for 2 days to play. Is it time to uninstall and just give up? I can’t seem to find answers from the CC crew 🙁

    • Kris Slape

      I have uninstalled and reinstalled and the problem is still there

  • Kato

    Same!!

  • Kato

    Candy Crush won’t load after i downloaded last ISO update on my iPhone!!!

  • Dana Kaempen

    Candy Crush Saga will NOT load at all this morning on my iOS 14.4 iPad. Been trying many times, checked for updates, rebooted, toggled airplane mode, but nothing helps: it hangs at the startup splash screen.

  • Andrea Press

    I updated my iPhone and now all boosters are gone. Just blank holes where they should be. Is anyone else having that issue? Does anyone know how to fix it?

  • Shari Hastings

    I keep getting this error message. What is wrong?
    Error
    Warning
    App Access Restricted: Future off-facebook activity for this app is off.

  • Gina

    Me too, really frustrating!

  • Mimi

    Please fix the problems as it’s frustrating when I watch video to gain post it cuts down & the machine doesn’t count

  • Tina Warren

    Candy Crush Winter Festival – I got through the first round. Working on the 2nd round and it won’t allow me to play for the last 4 days, anyone else having issues with it?

  • Ilene S

    Same issue with black screen Candy Crush. Request for help has only been answered with the exact same reply which does not resolve anything. Answered their survey to rate assistance with “terrible”.

  • Vicki Abbott Lambert

    Now the link for Candy Crush from my facebook has vanished. Why?

  • Vicki Abbott Lambert

    Can’t get past the first screen for at least 5 days. I use Chrome on a laptop

  • Sheila Cummings Taylor

    Can’t get past daily reward..

  • rmhg

    can’t get past first screen wont completely download.

  • sandyiwas

    It seems that everyone is having problems with these games. Why haven’t these problems been addressed or at least acknowledged

  • Kbella

    Every time I try to choose an item in the chocolate box, it says I can’t connect to the server.

  • Dorcas Smith

    Been unable to play candy crush saga on my Apple ipad since Saturday evening…the screen just went black. I have tried to reopen severally after that day and it simply opens to a black screen. Kindly assist to resolve this. Thank you

  • Richard Foinette

    Candy Crush Soda Saga. Same problem for several days. Every time I try to watch an advert for extra moves or a booster by pressing the purple button, it crashes.

  • Carole Burton

    I’m having the same problem, Candy Crush Saga and Soda crash when I try to watch a video to get an extra booster or extra moves. It’s very frustrating as I’m on a mega hard level and getting nowhere without a little help!
    I know, I need to get out more! LOL!

  • Dave Vaughan

    Whenever I try to watch advert to get free booster or pie app closes…

  • Mark Garrett-Budd

    Trying to get the free moves on the yellow banner it just throws you out. The purple balloon does the same when you go to play the ad video.

    • lisa

      Doing the same for me, when I try to play video, I get thrown back to homescreen, tried forcing stop but still nothing, frustrated

    • Larissa Lissy Chambers

      Same here, I play candy crush saga and candy crush soda saga both on phone and tablet, phone is fine, but on tablet for both games, everytime I click on a purple video ad / button for extra lives or boosters it crashes the game and I end up on my homescreen and have to log in again. Only been happening last few days, it means when I play on my tablet I can’t click on anything then I can actually play the game.

  • Vicki Warner

    All I have is the candy crush screen…no games at all….none of them. Windows 10.

  • Kel

    I updated the other day and now the game will either freeze or the screen turns black and I have to get out of it and lose a life. Super frustrating.

  • Outsider395

    Slow loading and moving in the game. Keeps my computer fan running constantly!!

  • Lisa Bistodeau

    can’t get into game through facebook or your site

  • Judy Burnham

    Haven’t been able to play king games for 2 days on my macbook pro.

  • Ocean View

    The ‘upgrade’ for me was yesterday. Now the game will NOT let me mute the annoying music. Icons have changed and crush bursts visuals have been embellished making them data sucking I imagine.

    The Daily Win sticker game is also gone with the ‘upgrade’. King got tired of giving you a free reward I’m guessing. Game has become a chore than fun. I find I no longer enjoy it. Playing less and less now, thankfully.

    • Lisa Bistodeau

      me too

  • Jeff Howe

    Not starting at all. Windows 10

  • Carrie Ray Banks

    Candy Crush Saga has been running in slow motion on Facebook for over a week now.

  • Phyllis Hines

    Still only an orange screen and no download. Been at least a week with just an orange screen. Where is King to fix this or tell us what is happening?

    • Phyllis Hines

      I finally downloaded Candy Crush Saga today after clearing my browser and all cookies.

  • Jacque Ledgerwood Vandermate

    Keeps telling me I’m not logged in, but a beginning of game says I’m logged in already. Unable to send or receive lives. Although the game progress is saved from each time. Tells me to sign in. Then declines password. Send me a code to get on that is 8 digits long and they want 6. Thinking of deleting it for ever. Very frustrating. On 1302 of the game, so not a Newby.

  • opens then crashes

  • Nona Ostrander

    Orange screen for the past few days

  • Valerie Jobeck

    just an orange screen also for candy crush

  • camberwell

    Same here, orange screen since yesterday, cleared cache/cookies/history – tried everything. Can’t find any answers anywhere. Accessing via FB/Firefox Winchester, VA

    • geezerpk

      Just checked at 2 pm est, now working on Mac OS X/Chrome. Hoping others are having success, too.

  • Robert Brunelle

    orange screen

  • Cindy L. Genua

    still down here, just an orange screen, would be nice if they updated users

    • geezerpk

      Yep! Same here, no change…

  • Jeannie Jansen

    orange screen won’t load, been an issue all day

  • LoriMand

    Just an orange empty screen, won’t load on all three browsers: Chrome, Firefox, and Edge. I even tried deleting cookies but no luck. This has been all day, 10/6/20.

  • camberwell

    Via Facebook/Firefox: my normal shortcut, get to the orange screen, nothing on it, just stays there, not downloading game. Was fine late last night.

    • Zoe Pembrooke

      same here started early this am

  • Cindy L. Genua

    candy crush not loading in on Microsoft Edge, via Facebook

  • geezerpk

    C Crush not loading at all on Mac OSX 10.12, Chrome Browser. Stuck at blank Orange Screen. Tried numerous times. It’s always been slow to initialize since upgrade to Sierra, but this is different.

    • N retep

      same on dell laptop. orange screen. since about 11:15 est

      • Phyllis Hines

        Me too and still only get an orange screen on Saturday, 10/10

    • geezerpk

      Still having no luck at 5:00 est, been crippled since early this a.m. for me.

  • Karen

    My progress has jumped from just under 2000 to 7820 and keeps telling me I’m at the top. I have literally thousands of boosters and there are lots of things I’ve never seen before. Downside…it’s telling me there are no more levels left so if I want to play it’s the same game over and over. It’s just like Groundhog Day…so weird!

    • rlment

      Mine is doing the same. Not sure what’s happening

  • Stavros

    Why are you guys surprised – it’s just another money grab by your friends at King….

  • page stays white wont load at all tried numerous times

    • Linda Dummer O’Hagan

      same

  • Sheriann Ferrell

    It’s not just Candy Crush Soda that “loading too slow”— Bubble Witch 3 doing the same thing.

  • Sheriann Ferrell

    I too am on Windows 10 PC and all was fine yesterday. Today it says it’s loading and 20 seconds later it says “Candy Crush loading too slow” and it will not play in spite of rebooting.

  • Jennifer Anne

    I can’t open Candy Crush on FB nor in the gameroom

  • Wendy Baker O’Neill

    just stays at the loading screen. Same as yesterday. Was working fine before that. I am using windows 10 PC.

  • Ct_girl

    For the past week either really slow or I get a huge yellow box. I cannot close the box. Anyone else? On an iPad

  • Barry Williams

    Looks like I can play – starting from scratch. No way, since I’m in deep and I’m NOT going to lose all that progress. If the problem can’t go away, I’ll just quit playing.

  • Barry Williams

    Have been playing for a while on one Win 10 PC. Bought a new one recently and used PCmover to set it up. Candy Crush Saga didn’t seem to transfer over, so I’ve been playing it on the old PC until I had a chance to install Crush on the new PC, which I did last night. I kept getting the connection error, so I booted up the old PC to play, and I get the error there. Is there a problem with the desktop app now? I’ll try to play the web version and see what happens.

  • Bonnie B

    I have lost the option for a free spin every 48 hours, is there a fix?

    • Frank Beeker

      Same

  • Gary Conrad

    Candy Crush Saga loading and then crashing as soon as you try to enter a level on Kindle Fire July 10 2020 – been like it for 2 days

  • Christine Cooney

    Playing on iPad. I’ve been playing literally for years and now for about a month, the game starts to load, gets to the login (opening ) page and freezes. I’ve tried closing and re-opening the app, even deleting and re-loading it but no luck. I was able to play for about two days last week after opening the app on my iPhone, bu5 even that doesn’t work now. I am so frustrated as I have passed level 1000!

  • Keryn

    The option of a free spin for extra moves at the end of a game (renewed everything 48 hours) has disappeared from Candy Crush Saga. I have updated to the latest version and logged out and back in. Anything else that I can do or has the feature disappeared for ever?

  • Mel Wainwright

    I am fuming!!! All my games have gone from facebook because I have turned off the “off-facebook activity” why should I have to enable facebook to see my off-line activity just to play candy crush – it’s a joke !!!!!!

  • Cathryn Smith

    I’m on level 1603 for the last three days whenever I try to play the screen just goes darker and freezes.

  • Deb Parks

    Since last update 5/28 Candy Crush will not load on my Kindle. Worked fine before that. Please fix!!!

  • Sherry

    Has anyone gotten a fix on this? My candy crush wont open on my kindle fire…..ugh

  • Susie Pick Hall

    The past two days my app candy crush saga on my kindle fire loads but turns off and will not load up. What can I do? I have played 4723 levels so please dont quit now.

    • Gladys Bent

      Mine is doing this also

    • Kathryn A Trzeciak

      Mine doing the same thing…click o the app and it turns off.

  • Mark Bennett

    no connection

  • Stanley Waite

    Crashing in the middle of a game ,why does this happen?.

  • ekelks

    endlessly will not work. can’t connect to King profile. stopped using facebook connect years ago, miserable please try again.

  • Eve Ev

    When I try to log into Candy Crush Soda Saga I get the message that – You have experienced an error that we are trying to fix. Please try again in a moment. But the game still will not load 🙁

  • Joel Pickett

    Candy Crush Saga says my journey has reached it’s end on FB Gameroom. It worked fine a week ago, then suddenly it didn’t. CCF Saga says King doesn’t support Windows 10, but I find this strange. FB support has no say in it as it’s King’s problem. What’s up?

  • MES5352

    Wont load at all for past 24 hrs.

  • M. Madison

    The Candy Crush Map Doesn’t Display Correctly. I’m On Fungi Forest But Map Shows Me On Rainbow Reef

  • Ocean View

    For the past week no Sugar Drops have shown on any game (no previous games have the “C”). Are Sugar Drops gone now? No matter what browser I use, same deal. If Sugar Drops are gone, this game is useless and stupid. I usually only play one round now, then move on.

  • Gerald Hinshaw

    for last week I have been unable to get the 8 hr bonuses

  • Cindi Austill

    iPhone – can’t send lives, no boosters, no bonus wheel (says can’t connect to the internet), “win moves” wheel spins but has “Loading” at the center that never goes away, can’t connect to FB but my game is sharing to my iPad ok.

  • Malo Tee

    Starting on 12/03/19 Candy Crush does not let me reset the board – you have to play the board you get. This happened once before this year but then was fixed I hope it will be fixed again – you cannot use your boosters if you can’t reset the board to match them up.

    • CT

      It’s happening to me.

    • Suzanne Soli

      Me too! Other candy crush forums indicate this is a permanent “fix” by King! It appears King is unsympathetic to its players. Many are stopping play or deleting the game entirely.

  • Comer Ancestry

    Candy Crush suddenly started crashing before it loads. Have not been able to play since 11-24-2019. Currently on level 5428.

  • Michel Tremblay

    candy crush soda on desktop freeze. I open the game puts me at lvl 1 then when I try to get to my level it just freeze tried everything in the book but still does not work.

  • Caroline O’Reilly

    My Candy Crush Soda on Desktop opens up back at level 1 but wont let me play any level. Have tried clearing cashe and history etc. Will work fine on phone. HELP….

  • karen

    It wont load. i restart computer but it doesnt help/ when I get freebie it dies and I dont get anything

  • JethrinaBodina

    Amazon Fire tablets will no longer provide Boosters other than the one free spin. No videos. The My Profile blue button on the initial “Play” screen is gone. We are logged onto Facebook but there is no way to see it until you’re in the game. This JUST happened After the update on the 21st and it doesn’t affect our Android phones. I cannot play without these boosters at the level I sit on currently. I was “not allowed in the Kingdom” and had to reinstall. I was fine until that, but my Mom was already having the problem on her tablet. I reinstalled for her because the video button would open the curtain and there was a black screen with an X. No video, no booster. King, you gotta fix this issue!! Amazon, you probly made this happen so we’d pay to play and that AIN’T HAPPENING. Fix it!! Please! And THANK YOU.

  • Marklisa Johnson

    Game shuts down and kicks me out on Apple iphone

  • Susan McMillin

    I lost all boosters on 9/22/19. I’m on 4,600 & don’t want to lose my position. There’s no way of contacting Candy Crush. Anybody know a contact number?

  • Linda Basaldua

    Lost all my boosts!!!!

  • Charlotte Louise

    Anyone else’s lives that have gone from the normal 30 minutes too over like 6000 minutes etc.
    Cant seem to fix it.

  • Chris Bolton

    Im on level 500+ but when i load game off Facebook it keep going back to beginning its ok on phone

  • Andy Mcewan

    on level 1500 can’t play a game it crashes more times than no for months now I get video driver recovered from an error or just black death screen and when it recovers I lose that game and that life usually when its going to clear it !!

  • Jill Coleman

    Every time I begin a game on my laptop – within 5 moves the game freezes, sometimes it returns but takes 5-10 minutes other times it does not unfreeze at all and I have to shut down, restart the game and again within 5 moves it freezes up again.

    • Andy Mcewan

      me too like black death screen

  • Marijke van Gyen

    Cookie Crush firstly wouldn’t load, and now it disappears when I click on PLAY!! What’s happening??!!!

  • Cheryl Goodman Case

    For 4 days now I Keep getting : “You have experienced an error that we are trying hard to fix. Please try again in a moment”

  • Kasaangel66

    Candy crush jelly frozen on map screen??? Level 304

  • Kasaangel66

    Candy crush jelly seems to be frozen on map page

  • disqus_mCBck8LF6e

    Anybody having trouble with CandyCrush. Sent me back to level 1?

  • Doris

    I get the “splash” page–the next page should be the “loading” instead a get a 404 error web page not found.

  • Valerie Cass

    Mine down on level 713 any ideas pls

  • Zizi Stavrakou

    Can’t send or receive any lives.there is this message:sorry,something went wrong

  • G Mel

    On level 1072…won’t load. The graphics has what appears to be a flooding background. Hasn’t worked all day. I’ve played 10 consecutive days and was getting on to retrieve my daily rewards, but haven’t been able to do so. What’s going on?

  • Toni Baker

    Candy Crush froze at the end of a game. Scared to restart. Don’t want to have to start from the beginning

  • Fi Kidd

    Play Candy Crush Soda every day. Was well over 300 on the daily bonus where you get a free prize. Knocked me back to day 1. Not happy. Also, none of the other games like Bubblegum Hill are happening now. Anyone know what’s going on?

    • Sharon Wiley

      Same thing happened to me. I’m back to level 1 today and I played last evening. I was around 300 on the daily bonus too.

  • Brenda Ruhlig Neumeyer

    ImI having a similar issue. Ended up uninstalling and reinstalling the app. Lost all my assist items that I’d accumulated in the past few weeks since getting a new phone. Hopefully won’t happen again. Good luck.

  • Last evening I suddenly had the old version of crush on my Facebook game. Frustrating!! Anyone know what has happened? And soda won’t play at all.

  • Renee Ruggeri

    My game has been messed up for about two weeks or more also…will not let me collect any spin wheel prizes and my existence is now non existent…. keeps telling me to connect…? I am on the internet!….tried every fix like everyone else but I am not about to go all the way back to level one because these people can’t get their act together…have no problem with my IPad ..just causing problems on my desktop…wish these guys correct the problem..or the game is gone!

  • sbf80

    just got a new ipad and my game won’t sync from my old ipad. can’t check my log in to the king community on the old ipad- just opens up more games to play. don’t want to log in to facebook but would if it would help, but i can’t even do that. am on level 1525 so don’t want to start over again.

  • EmsA

    Nov 7, 2918 – Since several days now, both of my Candy crush games (saga + soda) don’t connect to Facebook. So neither levels are saved on Facebook nor do I get any extras (eg possibility for space dash on saga). Stop the app or restart mobile doesn’t help. Has anyone an idea?

  • AmericaHasSpoken

    Nov., 5th 2018 won’t load

  • Pat Heidkamp

    oct. 10, 2018. server can’t find any of the candy crush sites (jelly, soda, saga)

  • Dave Whiteside

    12-sept-18 – crashes the app all the time randomly on several machines – windows is just updated to very latest still crashes

  • Jennifer Wheeler

    For the last month (August 2018 and now into September) Candy Crush Saga hangs then crashes on all of my devices; laptop, pc, and tablet. This is extremely frustrating especially when I am one play from winning then the game crashes. Is this because I am over the 2880 level mark or is everyone experiencing this?

  • xsaspariah

    82218 Same here for having game totally crash and die while playing. Made the mistake of resetting it in app manager. Seemed to say that it would only reset settings but keep other info. Was at level around 812 to 814 am now starting back at level 1 and the tutorial. I AM DONE! Will never play it again.

  • lisafarismcnamara

    So far today I’ve been booted out of Candy Crush while in the middle of a game 5 times, loosing a life each time. When I reopen it, I’m forced to start new game, having lost the game I was playing when it booted me out. I’m playing on Windows and there are no connectivity or other problems with my device. Is there any way to recover the 5 lives I’ve lost because it booted me out?

  • Doedad

    8/19/2018 Candy Crush Soda Saga….. Constant Downloading Error. Happens on both Firefox & Safari. Tried new browser Opera…. Still same problem. Cleared all browsers of Cache & History…. Restarted my laptop Apple Macbook Air 13″ to no avail, Nothing seems to correct this problem that has been going on since Wednesday 8/15/2018 when King Games Updates with new levels. ANYBODY ELSE ON FACEBOOK HAVE THE SAME PROBLEM?

  • Verginia Laws

    //

  • Claire Roberts

    none of the games will load properly – blurry and pixalated – started yesterday 27 March 2018 , even tried shutting off / restarting phone (samsung) all other apps are fine butnow i cant play any of the 3 i have (Soda / Saga and Jelly) problem started 5 days ago when daily rewards stopped too

    • Dawn Praeger

      Mine is doing the same as well. Pixalated and you can’t read or make out the screen . Started after I updated yesterday . Force stop doesn’t work. Only thing that works is restarting my phone and then loading the game . But I can’t switch to another king game without restarting my phone again .

      • Claire Roberts

        i did the updates this morning thinking it would fix the problem but nope – worse.. so shall leave it , loose rewards et al and wait for them to fix it – even when i restart its the same on all 3

  • Melvie Mills

    I am on 1538 which is a 30sec timed game but the time just keeps going over and over I have tried turning my phone off and on again Works for 1 game and then back to old tricks again

  • Beth

    Level 828 no 3rd nut. The last nut never shows up. I’ve wasted boosters, gold bars and time. very frustrating. Already used almost 75 extra moves…have 3 stars. I cant finish because game wont let me.

  • alpha_base

    At level 1326 in Facebook. It keeps freezing when activating colour bomb or any combination that clears jelly around cotton candy thingamajig. I was able to pass level 1325 without crashing only because it was double strip candy combo. But again, colour bomb would freeze it to death. Tried 3 different browsers: same result.

  • Douglas Walecki

    on 1852 i get an error message when i use the jimmy icon, why?

  • Spencer Arthur

    Candy crush crashes when it connects to the internet

  • Aly

    Was on level 1046 after many years of playing and the update has taken me back to level 1!!!! Level 1!!

  • Maui

    I can no longer play the new version of candy crush….just the old but it won’t advance to new games. What’s up with this? I tried on google chrome and foxfire. I cleared cookies and done all what it says. HTML is over 500. Not happy.

  • Karen

    Will not load the game. Keeps kicking me out.

  • Valerie Neish-Dirom

    Hi, was this problem solved on your phone? I have the same problem now. Fine on my tablet but not on my phone

  • munkeephun

    None of the King games will load today 10/25/17.

  • Victoria

    Candy crush 2017 level 65 frozen. Help needed

  • Kristie Downs

    candy crush will not connect to facebook on Kindle

  • Lin

    Cannot connect to store. Please fix!

  • Lin

    Cannot make any purchases! Your loss!

  • Danta

    Cannot purchase anything in the store

  • Danta

    Cannot make any puchases in the store

  • Terrie Jo Smith-Miller

    All my boosters have dissapeared. I had 100 candy balls, 60 package boosters (stripe, solid candy), over 100 fish & 50 check marks, etc. All on my cell phone.

  • Christina J Bortnyk Cox

    Can not connect to fb on my j3 eclupse smartphone. It says i do not have access to the kigdom, but my samsung tablet is fine. I can play cc on my phone, just can not send lives or get lives from other friends.

    • ay

      same here

  • Linda Stjohn

    ALL I AM GETTING IS A BLACK SCREEN ON BOTH SAGA AND SODA

  • grandmateri

    Striped candy contest came up for me yesterday. Today it has already disappeared. This is three times in a row but quite possibly the 9th or 10th time that Dexter’s Delight striped candy contest has disappeared before the time is up. There should be probably 50 hours left in this contest. King support gives me stock solutions that do not work or reminds me that games time out. This is getting to be ridiculous

  • Rachel Czekajlo

    Won’t allow me to move on from level 2060 on my phone. Stuck here. Keeps making me go back to 2060.

  • Nicky

    I have completed a level with 8 moves left. However I a
    Now have over 3000000 points and there is no sign of the level ending. If I quit it makes me complete the level again. How can I move on with the game?

  • Shannon

    Candy Crush Saga crashed 2x in less than 5 minutes. I got the white screen of death with the exclamation point on it. I’ve been having a lot of issues with Supercity as well. They both keep crashing. Everything on my end is up to date. I have plenty of memory, so I don’t know what’s going on, but it’s annoying.

  • Gill Fields

    What’s happened to Candy Crush – it was fine this morning – now looks like a replacement “cheaper” version from the graphics 🙁

  • Margie

    App keeps crashing on my iPad. Is this due to another upgrade where they try to make you buy a newer device?

  • Stephanie Ryan Prevost

    Having same issues here. We have 3 players in the house all with the same issue for about 3 weeks now

  • Rebecca Davis Grint

    Candy crush frozen on 6/16/2017

  • Edgard Ade

    It’s Been 3 weeks now and the app won’t open.
    Goes back to iPhone homescreen after loading a few seconds.
    What’s going on ???

    • Stephanie Ryan Prevost

      We have the same problem here. We have three candy crush players in the house and all the same problem and its been going on for about three weeks now too I’m angry !!

  • Dmomma

    I have two conveyer belts on level 2085 and I can see Fromm other tips that there should only be one? Nuts and cherries are impossible to collect just keep dropping onto the next conveyer belt. Can this be fixed

  • carole

    help candy crush will not play on computer

  • carole

    have not been able to play candy crush on computer in days . anyone else having issues. I can play on my ipad. deleted cookiesand more and still not working. also restarted computer

  • Jada

    Can not open “Candy Crush” since yesterday afternoon 2 Jume ’17
    The orange screen never says “loading”. Also same problem with “Farm Animals”
    Been playing these games on my iPad2 for a few years….never had this problem until now.
    What’s going on ??? Please fix this problem!!!

  • Having problems on android since yesterday for no clear reason.

  • Margo Arndt

    i was having trouble with my I Pad receiving my saved lived a few days ago but it was fixed this morning. Tonight when I tried to access my saved lives it again went directly back to the icon screen. Can you please fix this issue! Thanking you in advance!!

  • Lynn

    I also have this problem.

    • Bet Strickland

      I have this problem too. Do anyone know how to fix the issue

      • Margo Arndt

        I am having the same problem on my I Pad!

  • Debbie

    I am having a problem with accessing my saved lives on my IPhone 6 since the last update on April 6, 2017. Whenever I try to access it, it just brings me back to the app icon screen. Is anyone else having this problem??
    Thanks for any help.

  • Ken Robinson

    Every time in the last 2 days that I have tried to turn on Candy Crush Saga on my iphone SE, it crashes within a few seconds after pressing the game icon. When I go to turn it on, I get the orange screen with a game tip on the bottom & it says it’s loading, but then it stops & goes back to my home screen. I have updated the phone software & rebooted the phone multiple times but nothing works. 5 seconds after pressing the icon, it crashes. My phone is NOT linked with my facebook acct on our laptop, as I am MUCH farther ahead on the phone app vs thru facebook; (level 487 on phone; 274 on laptop thru FB)and I don’t want to lose my progress. No available updates for the game itself, so I guess it’s either wait for an update or delete the app. Any other solutions? Thanks in advance!

  • Tommy

    The Twitter page has tweeted explaining they are looking into the problems, at least this confirms there’s an issue, but no update in the last 4 hours.

  • Tina Teague

    My candy crush keeps crashing. It will say loading and as soon as my level 451 pops up it goes right back to my home screen. Anyone else having this same problem?? Any suggestions??

  • Mary

    Any idea when this will be resolved

  • Candy Crush and Candy Crush Soda constantly crashing and returning me to home page. Found the following workaround: turn off Bluetooth. Restart iPad or iPhone. If possible start game by accessing last played session (doubler click home button). Should get you going again. You may need to do us every few sessions.

    If this doesn’t work then try putting device in airplane mode and then launching.

    • Ken Robinson

      I just tried that Mojo, and after 2-3 attempts of opening the game I got it to work; finally! Let’s hope it stays fixed!

  • I try to play candy crush and it opens but when I go to play it goes straight to my home page

    • Home Email

      Same here and it’s been happening for weeks! I deleted and reloaded the app and it will let me play right from level 1 but when I sign in to get to my current level it crashes.

    • Pat

      Same problem. Frustrating.

  • Quin maryam

    I jas opened my candy crush saga n saw dat i need 567000hrs to get new lives ? how can i fix dis problem?

  • Glenn mok

    When is candy crush be resolve the problem of fb syncing and level progress.
    Why the blur circle is always show x red cross.

  • Kerry

    Just got a candy crush saga crash, it now keeps crashing are the servers today today?

  • Tony

    candy crush not working in 2015 october 15, there seems to be a lot of games with servers issue on Android right now.

  • Jess

    Had a few issues earlier, but able to play now finally.

  • Jamie

    Are the candy crush servers down, as I am not able to get a connection. Restarted my router, but still nothing in the UK.

  • Rob

    I’ve had a lot of crashing and freezing with Candy Crush on my Android Galaxy phone, I’m not sure if it’s Android or the game itself. Anyone else got issues with a Galaxy phone running Android?

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