British Gas website down today

British Gas serves millions of customers throughout the UK, with the company now putting an emphasis on technology and connected smart meters to allow users to manage all of their bills and needs via the British Gas website.

However, there will be times when the website is not working suddenly and customers are unable to login to the British Gas website to access their account when needing to pay bills on time.

Whenever you have problems with the British Gas website, you can come here to check status with other users and find out if they are having the same issues as you.

Is the British Gas website down on Thursday May 6, 2021 and not working today for you? We’ll update you in the comments section of any notable website maintenance from the company that you need to be aware of.

  • Peter Kenyon

    I’ve been trying to top up a friends gas and electric on British Gas website. I’ve used it 6 times with success in the last month or so. Yesterday, it said the meter number and address do not match, yet nothing has changed. Tried at post office today, and the payment to both meters bounced back. Surely there’s an issue. Unable to phone customer service as they are closed

  • Derek Everson

    had issues over this weekend lost gas and electric managed to sort that just . but trying to access detail of my account is a nightmare online half of it not there cannot access my cards i use to top up etc . dont need this when suffering with anxiety and depression lucky some very good friend got me through the weekend was having a melt down over it

  • Paul Duckworth

    i have been trying to access my online account for months,never able to access this due to technical issue,BG owe mother over£700 bet they would be accesible and hounding her if she owed them,the company is pathetic having the lack of customer service centres and numbers

  • davmall

    after loging in I cannot see my payments or access my direct debits and have not had a bill for over 7 months

  • Sylvia Grinham

    I cannot top up my smart card as it says service down anyone else having trouble? It also says I only have £1:86 left even though I was sent another £5 emergency credit and I pressed the activate button but not showing this still , yet. Is t just slow today?

  • Anna-marie Dudley

    My electric is going to run out I’m already on emergency what’s will happen

  • Chris Giblin

    Unable to log in today 31/3/20 to see how they have arrived at a quarterly £609 bill for my elderly mother, when last month they wrote to her estimating her annual cost at £775. Luckily she’s not seen it yet!

  • Chris Child

    cant log in to my account been the same for 2 weeks.

  • Lynsey Mcnee

    Cant top up online even thou money in account saying there site down and i have no shop near power will be out soon if they dont fix it and ive 3 kids to keep warm

  • Maria Hart

    Unable to save meter reading try again tomorrow, wonderful.

  • david

    British gas deserve a Five Star Trustpilot rating
    for the wonderful contribution they’ve made to the legalised business world of deceit, threats and distress. Fortunately for me and after 22 months of suffering the brilliant art deceit, threats and distress from british gas, I’ve decided to believe they don’t exist. I feel so much better now because I’ve got a free supply of energy and am able to buy a headstone for my wife’s grave! You see, british gas refuse to let me pay for energy.

  • TheDoktor

    12th February. Just got through by telephone. They said access to accounts had not been possible since 8 am on 11th February. They are advising customers not to try to access their accounts again until Thursday (14th February 2019).

  • TheDoktor

    1:15 pm 11th February 2019. Still does not allow access to account login page

  • TheDoktor

    Can’t access account. Tried late 11th Feb 2019 and 11:30 am Feb 12th.

  • NgTurbo

    Lots of users having problems with the British Gas website not working on February 9. Let us know if you have any issues with the site here.

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