Amazon Prime down or Instant video problems

Alert: Problems Reported

When Amazon Prime Instant video is down, problems will most likely be felt on multiple platforms that include streaming on PS4, Xbox One, iPad, mobile operating systems, Fire OS Set-top boxes, Smart TVs, and many other devices.

The most common problems with Amazon Prime include Instant video streaming not working, login issues, and videos not working due to server outages.

There’s always the chance that local WiFI and other network problems could be causing issues with watching Amazon Prime, so this is why it’s good to find out if others also have problems watching on their chosen device.

Amazon-Prime-status

Is Amazon Prime Instant video down on Tuesday September 19, 2017? If you cannot stream or have other issues, then leave details on your country and device being used below. This will help others find out they are not alone when using the same platform, or having streaming problems in certain regions.

When major outages take place with Amazon Prime, then our editors will also list official statements in regard to scheduled maintenance or surprise downtime.

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  • Tonya Gray

    Having same issue. Partially loads then says insufficient bandwidth message. Any ideas??

  • jenny margolis

    Getting insufficient bandwidth on your streaming device message, get all other apps work fine on my roku. Tried all trouble shooting measures and nothing helps.

  • Ivan Bernabe

    Amazon has been down for the past week.

    • Jane Ripley

      I have had the same problem. Worked well in August.

  • Michael Lynady

    For days Amazon Prime video states that any video I try to play is not available at my location. Also, getting the dreaded not enough bandwidth message on my Samsung smart tv. Calling Amazon was a waste of time.

  • Aditya Mehra

    On my Xbox One S , downloaded the Amazon prime app a month back, working fine, but since today 10/09/2017 not working , just says not enough bandwidth… But Amazon prime is working on Android phone and tablet and also laptop…my net speed is 16 MBPS..and net working all fine…

    Location – Mumbai, India

  • Claire Alicia Anne Collins

    Today, 9/9/17, Amazon Video is not loading on my Visio Smart TV, nor my iPhone, nor my MacBook Pro. It hasn’t worked since Thursday night, 9/7/15.

  • more_or_less

    Amazon Prime will not come up on my Vizio TV at all. Everything else works fine including Netflix. I have uninstalled the app, then reinstalled it (which worked before) to no avail. I can’t even get into the app to get it set up. All it says is “Loading”. Worked day before yesterday but hasn’t worked since yesterday :(

  • Jason Cavanaugh

    Amazon and Hulu wont load all of a sudden. I been having issues for a few days I don’t understand we all pay for a service and some ppl can use it still but i can’t….. Netflix runs just fine

  • Michelle Lisa

    Amazonprime not working on my ROKU in Southern California 9/5/2017 at 8:47pm Pacific time. Asking me to sign up but I have been a prime user and watching on Roku for years.

  • stillunemployed

    Amazon Prime India is down since last week. Earlier it was working perfectly, but now unable to play any video.

  • Bill Russo

    Amazon is really starting to frustrate me. Hulu, Acorn, Netflix and Youtube work great but Amazon is alway short on bandwith….I think they (Amazon) have messed with their output of bandwith

  • Andy Kennedy

    Almost a week and can’t get on amazon prime it’s a lot of money and I can’t use it ??

  • Mel

    Amazon prime down on my ps4 with error 1066…only just downloaded it!

  • Stewart Quinn

    Down on Samsung tv since the 2-9-17

  • Wayne Conley

    Using Fire stick Amazon prime video starts and immediately returns to start screen. All others are fine. Netflix etc.

  • RobbieC

    Using Roku via Comcast, after 5 minutes of playback of any Amazon Prime video, I’m kicked back to home screen.

  • Could not connect yesterday on my LG smart TV, could connect this morning but can again not connect today

  • Trevor L

    Still down today on my PS4…

  • Tom Duval

    Prime video is down on my TV but works OK on ipad and kindle.

  • Zoe Hobday

    Amazon prime video will not work on my 4K LG tv, Uk

  • Marius Petrovici

    Down in Canada too.
    Nvidia Shield device “We’re unable to play your video at this time.”

  • AccidentalMtGirl

    Amazon prime instant video down on my Visio smart tv in Virginia, USA

  • Ian Livingston

    Amazon Prime Video app will not work on my samsung tv. Uk

  • Chris

    I live in North Carolina and just bought a TCL Roku TV. This morning the Amazon Vido gave me the “Internet Connection Error”, but it worked yesterday. I thought about doing a system reset, but then I saw that I wasn’t the only one. Someone please fix.

  • jpdorgan

    August 11, 2017 – Thought it was my Roku 3 but seems like a lot of people are having trouble. It gives me a black screen that says “No Internet Connection” That’s clearly not true since I am using the internet to write this.

  • John Ostrander

    After several frustrating months of the poor selection Netflix has been giving us, I canceled in June and haven’t missed all of the korean soap operas and classic Polish war movies.

  • John Ostrander

    Tulsa OK 11August 2017. I thought it was the ROKU (I will never own another ROKU…they suck,. this is my 2nd) but “internet connection error” message. All of the other channels work, I was watching my local news channel streaming so it’s not the ROKU this time. However, I rebooted the ROKU and checked my router and wifi. It seems to be fine since I’m here entering this comment.

  • Kari Propst

    My amazon video stopped working on my Roku today. I had to remove it from my devices on amazon video and removed it from the roku. Reinstalled the app onto my roku still didn’t work double checked my wifi still didn’t work unplugged and replugged in the roku and still didn’t work. Please fix this issue so my guinea pig and i can be widely entertained -Utah U.S.A.

  • Christina Overton

    Highly annoyed. Worked perfectly fine yesterday and today all I get is the black screen with the amazon logo, Netflix, YouTube, and all other apps on smart tv work perfectly fine. 8/10/2017.

  • Stephanie-Louise Heather Patri

    Down in South England! Doesnt work on the tv when opening the app. Netflix etc works.

  • Stephen Carreira

    Not working on PS4. No problem with Netflix or sky

  • Harry Sidelinger

    Amazon video not loading on PS3 Peabody MA,just stays on the Amazon splash screen. Still works on Samsung phone

  • Mikayla Lindsay

    Amazon prime not working on ps4 when will this be sorted

  • For me it’s down on both PS3 and PS4 this morning.

  • Harold

    amazon prime video down on PS4… when will it be working??

  • mic56

    I am so tired of the Amazon video app I have several ROKU’s and the You Tube app works better than Amazon. the pause, FF and rewind are so slow to respond it maddening! I am about to uninstall the app. Like I said the YouTube app is more responsive and that one is slow too.
    Peoria, IL

  • Joe Greene

    Was using amazon prime earlier today on xbox 1 now it won’t start. Netflix has no problem. Bronx NY 8/6/2017

  • In Atlanta and Amazon has not worked on Roku for 2 weeks….customer support had no solution..

  • AMA

    Ha, Daniel Tiger just went on the blink for us!

  • AMA

    Amazon video down right now (Sony tv) – “Cannot connect to Amazon video” Internet Connection Error

  • Charles Craig

    Not working on Xbox or iOS in Texas, USA right now 1150pm central, 8/3/2017

  • Jeff Davi

    Amazon video is working on my smart tv. Still it doesn’t work on any of my roku players.

  • Ange Medwid

    The Amazon Down Map stays highlighted in the same way every time I look at it. Is it just a farce?

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