Amazon Prime down or Instant video problems

Alert: Problems Reported

When Amazon Prime Instant video is down, problems will most likely be felt on multiple platforms that include streaming on PS4, Xbox One, iPad, mobile operating systems, Fire OS Set-top boxes, Smart TVs, and many other devices.

The most common problems with Amazon Prime include Instant video streaming not working, login issues, and videos not working due to server outages.

There’s always the chance that local WiFI and other network problems could be causing issues with watching Amazon Prime, so this is why it’s good to find out if others also have problems watching on their chosen device.

Amazon-Prime-status

Is Amazon Prime Instant video down on Thursday June 21, 2018? If you cannot stream or have other issues, then leave details on your country and device being used below. This will help others find out they are not alone when using the same platform, or having streaming problems in certain regions.

When major outages take place with Amazon Prime, then our editors will also list official statements in regard to scheduled maintenance or surprise downtime.

Miriana Kresovich de Caro

I can watch netflix but not Amazon on tv… spinning circle before, now nothing. I can watch it on my laptop and probably on my ipad. Its been happening for 4-5 days now.
Thuan Nguyen

LG 65oledC7p. Amazon app just stopped working on my tv. Worked yesterday 6/7 and today 6/8 nothing here in the US.
PhredG

Stopped streaming on Samsung HDTV after freezing. Now nothing will stream. USA. TV is registered. Streams on computer though.
Daniel

They updated there app and now every time my stock vizio remote controls amazon button gets pressed it freezes my tv. And I have to unplug it from the wall. This is gonna damage my tv I believe.

All from them updating there video app.
Starlla Gribble Dupert

I just noticed this yesterday and it’s still going on! I accont watch Amazon prime video, I keep getting the spinning circle and it says low bandwidth. I have tried everything to fix it, rebooted my wifi several times. Did a hard boot on my TV (Hisense) and nothing works! I can watch Netflix with no problems! Less than a week ago, it worked fine. I can even watch it at home on thte app on my phone! SO aggravating! I dont’t know if I need to contact my internet providor or Amazon? It don;t see how it could be the TV whne everything else works fine, including Netflix! Can anyone help? Akron, Ohio
Sheila

Me too–totally worthless. Netflix works though.
Sheila

Me too
Sheila

My Netflix works, but Amazon Prime will not even turn on. My internet connection is fine. This is not logical to me.
- Jerry Green
  
  I had the same problem, starting about the same time. After a lot of
  fiddling around, I found that the fix is simple…at least it works for me.
  First turn TV off, then press the Amazon button on your remote. TV power
  will automatically turn on and Amazon will launch. Hope this works for you.
traci

Mine went down mid week and just keeps telling me there is no internet connection. All other apps work.
Compton Archery

how can amazon fire stick provide netflix just fine, but not amazon tv, and all the help from amazon points at “my” bandwidth!!
- first name
  
  I have exactly the same problem. It’s so frustrating!!!
Charan M S

I recently had this problem – here’s what I did: I contacted my ISP (Google Fiber) and they told me that sometimes when companies like Amazon Video or Netflix update their apps customers might need to empty the memory cache on their TVs in order for the updated app to work. They said to unplug my TV for at least 30 seconds; then, plug it back in and hold down the power button for about 20 seconds. This cleared the TVs cache and Amazon Prime Video started working again. Hope this helps!
- traci
  
  This doesnt work in texas
- Starlla Gribble Dupert
  
  Just tried this and nothing! Akron, Ohio
ObjectivelyModerate

Vizio TV won’t load since Amazon design change.
sprale

I have a TCL TV with Roku built-in, and it worked great (even over DSL most of the time) until lately. I get the message to sign up for Prime when I’m logged in. I’ve logged out and back in again a few times (which sucks with a strong passphrase) with no change. Is it Amazon, Roku, or what?
Igor Bottsky

No Net Neutrality Under Trump. Thanks moron Trump voters.
- get real
  
  You’re welcome, jack ass lefty!
Jill Wilm

All of a sudden Amazon Prime Video will not work on my ROKU Premier +, It works fine on my older ROKU. Presque Isle, Wisconsin USA
Monica Vargas

My Amazon Prime doesn’t load via my Sony Led tv . West New York , Nj
Zman

Could not watch Bosch last night. 🙁 Resetting everything did nothing. Super pissed at this point. Everything else via my ROKU works fine. C’mon Amazon!!
Minxies516

Amazon Prime was working fine. Left the house for a few hours now it won’t load. Tennessee
Deborah Billings

I’m in eastern Wyoming and amazon prime hasn’t let my iPad stream since Saturday April 7. Worked fine on Friday. I keep getting message to check WiFi connection, which works fine for Netflix etc.
Christine Platt

I always have problems with amazon..low bandwidth, improper loading to my vizio smarttv, etc. Never have problems with Netflix or Vudu. Have fast enough internet and WiFi. What is it with Amazon streaming?
- Starlla Gribble Dupert
  
  This is exactly the error I am getting, so aggravating!
Jesse Bateman

Not working on Xbox One in Sebring, FL. Can navigate app but video won’t load.
Jodi Hicks Barr

PS4 after update just shows prime video logo and never gets past that.
Dorothy M Dickey

Amazon prime was playing this morning but now it will not load at all!
Paulina Guerrero

I’ve had no trouble the last three years with my Vizio tv using netflix and amazon prime, but for some reason the last two days my smart tv won’t let me stream amazon prime because “there is not enough bandwidth” it still plays netflix though. Help.
Mr Lizard

Grand Tour will not play, but Archer season 2 was fine
Brian Johnson

Playback on Amazon app on LG Smart TV keeps stopping (like it’s buffering but it’s not). Has been doing this for a couple of weeks now. Damn Bubble Guppies won’t play and my kid is pissed…
Durabin Dothurin

no error code on roku tv just wont actually play anything, can fast forward in scene but just black background with closed captioning. works fine on pc just roku tv.
Mia McCarty

Error Code 9074 on roku
Will not load anything 🙁
Dr Strangefinger

Not working in western NC. Full menu, but wont stream s#%@!
RM

Choppy video streaming on mac. Rebooted. Checked speed, still choppy.
Craig

Can’t stream anything in 4K on any of my LG TVs
angry parent

Not working for ps4
Christopher Majava

Back up and running in fl
Magdalena Hochwasser

I deleted the app and reinstalled it and it worked. TCL Roku TV. I was on episode 7 of 10 of Absentia. Very good show but just as it was getting good Amazon crapped out on me. NO! Lol. Prime video would however work on my phone with no error code.
Darron Reynolds

I only have partial menu on Roku… What going on? I’ve done all the regular stuff to try and fix the issue. I’m running out of time to see my rental… Ugh!
Gail Bonnstetter

Still not working in Orlando, Florida. I see the two movies that I have watched and then I get a list of five Amazon original series and five Amazon original movies nothing else!
A. Newton

Amazon is working again. For now at least. 9:14pm est 3/20/18 Suwanee, Ga.
Roku stick
Brian Murphy

Secondary systems will not give full menu. You will have to hit the online URL and modify you watch list or search then add to watch list using that URL which is now online. HTTP vs HD streaming is different technology. And someone made a comment regarding three servers – it is not three. It is three hundred.
susan fallon

We seem to be back up in South Jersey
Sabrina A Oty

9074 error code LG Smart t.v. TN.
Sabrina A Oty

Vbsam78@hotmail.com
Leah Clark

Error 9074 on TCL tv Cannot see full Prime video menu – central Wisconsin
Andrew T. Oliva

Back up in Redondo Beach, CA
Christopher Majava

9074 on Visio tv. FL. But works on my iphone
- Brian Murphy
  
  iPhone/Mobile is different servers, different technology. No comparison to web/appliance. The web components and/or servers designed and separate from standard PC/thin client devices. However, curious – when you say “works” – did you actually watch a Video or did you just see the videos listed?
  - Christopher Majava
    
    Actually watched, compared to the tv not even loading the home screen
Mary Calles

Not working Samsung Smart TV. Error 9074 Duluth, MN
susan fallon

what does 9074 error code mean? We are in south jersey. I pay for this, what is up prime? fix it or tell me how to fix it!
- Dustin Newton
  
  Still seems like it is coming back online and then going back down
  - susan fallon
    
    mine never came back. what is going on? does anyone know, is amazon even paying attention?
    - Dustin Newton
      
      The way people have been commenting it looks as if Amazon is doing something, but the servers can’t handle the load
- Brian Murphy
  
  You won’t find a definite description for 9074 error. It means “system unavailable”. It rarely happens but 99% of the time when you see this error is caused by high latency and where non-business class consumers have zero SLA on bandwidth where 5-7pm or so their is an overload when customers of ISP want to stream a movie and regardless of ISP the centralized mesh becomes congested creating extremely high latency but also attenuation. What happens next is the business class customers get QoS (quality of service) which allows (this is fully stated in your agreement with all Internet providers) where those lines get guaranteed bandwidth. How? QoS. The non-business class users bandwidth goes lower and lower as business class lines get priority. This is why your streaming video swaps back and forth between high definition and blurry. Streaming HD video and audio starts to get choppy or perhaps the audio seems “behind” to a certain degree and then your video quality drops. Regardless of ISP, you still have a per street or zip code that shares the same backbone. ISP contracts are shared bandwidth. Each ISP might terminate to different CO’s and yet those CO’s then use a shared mesh network. WHy? Because no one ISP owns the entire mesh. You are paying for access while they are paying the price to use/borrow the companies that own the “last mile” aka the connection that terminates to the company or home. Like Monopoly, except ever square you land on is and never will be yours. Every company uses one or in some case multiple providers relative to Internet. You cannot buy a “MPLS” network for LAN/WAN and Internet. You buy both, as a company. Then, you have multiple ISP providers if possible so if ISP1 cuts a fiber line, ISP2 becomes primary.
  
  The key difference here is neither option above would have helped. Everyone that posted most likely has different internet providers and yet same problem.
Apple Pear

Back up and running in MD!
Crystal Wilson

Up and running
EVE ADAMS

Back up
Kathryn Killmaster

Back up
Jen

Back up and running in Tennessee
Apple Pear

9074 on PS3 in Laurel MD
Kathryn Killmaster

Error 9074 on Xbox one in Boise, ID
Sherry Cassman Vogel

Back up in Minnesota 🙂
Chase Hicks

Error 9074 Columbus, Ohio (fire tv, and Visio smart tv)
Allison Sitter

Back up and working finally
Sister Bell

I am getting the 9074 error on my Roku, but I am having no issues streaming via my tablet. So is it just a Roku isssue?
- prof L
  
  Working with my Roku now
- Dustin Newton
  
  Same issue only with my phone
Sarah Burt

Indeed. It is back up in AL
prof L

Up now
- Allison Sitter
  
  Yay!! Thanks!!
Dustin Newton

Error 9074 on roku device in Decatur, IL USA
noseriously

9074 MArietta, Ga
Sarah Burt

All devices are experiencing the same code. Tv, cellphone, tablet.
robin-m

9074 Erie, PA
Gina S

9074 in Carbon Texas
Sherry Cassman Vogel

9074 on Roku in Minnesota
Mike Kendall

9074 in norwalk, ct
Lu Smith Knueven

9074 in KS
Amy Lee

9074 Vizio Milwaukee WI
Tim Mercer

Amen!
- Allison Sitter
  
  How do we even go about contacting them?? I want it to play my show I was watching
  - Tim Mercer
    
    Nothing on any amazon site about this. Seem s they’re avoiding the issue. Wouldn’t be nice to know what’s up…?! Everyone should request a partial prime credit!!!
James A Smith

9074 Cairo NY
Mia Ramsden

9074 in Chocowinity NC
Alex Garren

Down in Brooklyn, New York with error code 9074
Danielle

9074 Philadelphia pa
BeckyWeckyWowe

9074 Powder Springs, Ga
Sharon Cassidy-Rivenbark

9074 in SC
Andaia

9074 Nottingham MD
Sarah Burt

LG TV West Central Alabama Code 9074
Sister Bell

9074 in Atlanta, GA
Larry Fisher

Down in northern ohio. 9074 error code
Jen

9074 in Tennessee on Vizio smart TV
Y’Lane Albritton

9074 pioneer louisiana roku
midmom8949

9074 in lexington, KY
Andrew T. Oliva

9074 in Redondo Beach, CA
Derby Dbubs Dana

9074 in pa
Wendi Claw

9074…coastal nc
Tim Mercer

Clearly it’s out everywhere. Anyone know what amazons doing about it?
- Allison Sitter
  
  Idk but I hope they fix it soon. I’m sick with the flu and the show I was watching I really enjoyed it. Ugh
prof L

9074 Green Bay, WI
Lynn Adams

9074 in Sanford NC Roku
We R LindeX3

9074 in Ponte Vedra, Florida
Jeannie Patterson

9074 Ashland City TN TCL ROKU TV
Wendy

9074 Naples, NY Roku
Chrissy Winters

9074 in caseyville il on Samsung smart tv
- Allison Sitter
  
  Same but I’m in IN
EVE ADAMS

9074 Gold Beach, OR
Erin

9074 in San Diego
Tim Mercer

WTF AMAZON?? 9074 on roku in Woodbridge. VA
Quisling

9074 Vizio, Hollywood, FL
Carson Whitaker

9074 in SD
Catherine Warner-Bennani

9074 ROKU in Mesa Arizona
Kobicus007 (Ryan)

9074 Michigan Roku 3.
Gilbert Torres III

Not working in Houston, texas
Kristin Nicole

9074 Denver. CO
dobermonkey

9074 Belton,TX Roku
Amber

Can confirm I’m not able to stream on LG tv or on my laptop.
Maria Angie Carrillo

9074 error code Connecticut and I just finished watching a movie 5 minutes ago. Son watching Amazon in another room with no problem. Afraid to log him off to check if we could get back in. What if ge can’t finish Scooby doo LOL.
Gretchen Innana Mollenkopf

9074 vizio error code AZ
Brian Murphy

Amazon Prime Website URL States: This page is temporarily unavailable. We apologize for the inconvenience and ask that you try again later.
- Allison Sitter
  
  Mine isn’t saying that
Richmond Davis

9074 error code in NJ
Ashley Jarowecki

Error 9074 in Reading, PA. Hi Jeffrey Heckman .
Kathleen Marler

9074 in Melboure, Florida too (ROKU)
Amanda Harris

9074 error code on vizio smart TV in NY
Marie Ballentine Shafer

I’m in Eastern NC. Receiving error code 9074 on Roku. Nathan issues with my WiFi.
Sally La Com Fasano

San Diego – Amazon Prime keeps showing the error 9074. Worked fine this a.m.
KickAsh Artistry

Error code 9074 in Northern Utah. Internet is working fine. Prime Video won’t load on computer and one TV, but fine on another TV.
Levi Cook

9074 in minnesota as well
SFGiantsGuy

Error code 9074 in Twin Cities 7:20 CST using Roku
cach22

Looks like Amazon is having the issue. I am receiving 9074 on a Roku in Missouri. Internet is fine.
Ashley Drake

In KY and Amazon is reading 9074, I am trying to stream on a Samsung smart tv. Netflix is working, internet is working fine.
- Paula Mlinar
  
  Mine too. KY and same error.
snokohn

9074 error in ohio
Jennifer Paulson Parker

Prime is down is Lake Elsinore, Southern California area. Error code 9074 at 5:18pm PST 3/20/17
- A. Newton
  
  Are you a time traveler? Can you tell me how to go back to 2017 please? /s
Alethea Newton

Error code 9074 in Georgia. Using roku
Its been down since about 8:12pm 3/20/18
Nicole Amabile

Error code 9074. Unable to process request
Jeffrey Gannon

Not working in dallas, ft worth Tuesday 20th, 715pm cst
DavC

just got my folks tv hooked up to the net for their Amazon Prime … making small steps to get it working … did hard power down on tv , reset router … now i can get to Amazon and watch Trailers , but the Movie won’t load/start ..?? it works on their computer & kindle …?? i live right next door , have same internet provider , we both have Vizio TVs … mine is working fine ..!!?? just tried a couple shows – Top Gear … started the movie the folks were trying to watch = worked fine ..? both on Amazon Prime … we have the same Set Top Box , i have a newer different router , and my TV is 4k , there’s is regular HD . i’m confused ..??
Tammy Ackerman

Prime still down,won’t load all the way. The boxes pop up with no content and the remote does not work. Netflix and Hulu working fine. Have a Vizio smart television. Problem since 3/17/18 and we are located in Sacramento, CA. When will this be addressed by Amazon? And no it is not my ISP
works fine on my computer, just not the television….
Catie Garcia

Our Amazon Prime stopped working last night . Will not open tonight?
James T Kirk

Prime video won’t load. Only solution I have found is to uninstall and the rei stall which requires me to enter login again and then it works. As soon as you leave though you have to reinstall. Been like this for about a week and a half.
WhiskeyMaker

Anyone get AMAZON prime working on their LG TVs yet. Neither LG or Amazon customer service have been much help
Faye Hester

I tried to rent numerous Oscar nominated movies available, it lets me click rent HD, but then it goes right back to the previous screen over and over in a loop, you never get to actually rent a movie. I tried going out of Amazon and back in, I tried turning my Sony TV off and on, I tried it with 6 different movies, all the same result. WI, USA.
- Faye Hester
  
  I also tried it with the nonHD rental, same issue.
Sandy Cuttone

It is definitely down for the Samsung tv
WhiskeyMaker

Same problem I’m having. Just stopped working on both my LG TV’s. What brand is your tv?
WhiskeyMaker

My LG EF9500 OLED tv and an older LG tv both stopped allowing me to load the Amazon Prime video yesterday. For a while, I thought it was my network firewall but my iPhone (also under the firewall) works fine. I allow automatic updates on both tv’s so they are both up to date. I have loaded and reloaded the Amazon app (which has a 2017 birthday on it) so I am now blaming LG. Any word on their working this out
Glenda Simpson

prime video stopped working 20/02/18 after automatic updates. dont know how to make it work again
Janet Szewczyk

Prime Video app not working on IPAD since last week.
Sandra Ince

Having problems with some videos not playing the screen just goes black. No problems with Netflix BBCiplayer YouTube etc so it’s not my connection.
SarahJCT

Using Prime video on iPhone iOS 11. When video is selected it freezes on the title screen and I have to exit the app once or twice until it automatically plays. Been happening for about a fortnight now. Have deleted and reinstalled app and it’s up to date.
Sharon Taylor

Prime video works fine on desktop. App works fine on Samsung J1 but everything I watch on Kindle Fire HD is ‘currently available’. It used to work and the Netflix app works fine so I can only assume it’s a software issue.
- Sharon Taylor
  
  Plus app logo has changed in store. Old logo still on Kindle. Update due?
Lisa J Sims

Have problems with Apple TV. Asks me to perform the two step authorization which is NOT set up, I checked and get a lot of errors saying Amazon Video has encountered a problem, wait a few minutes and try again, check internet connection, etc. But, I do NOT get these problems when watching Netflix on the same device with the same wifi.
Deborah kaplan

Can stream amazon movies, netflix, etc. but amazon TV live keeps buffering, doesn’t come on. Not our network. Live TV like cnn streams fine on computer and phone. We have fast Internet speed. SET tv from amazon is the problem. They will never admit it’s their end.
Lyn Westerman

Unable to get Amazon Video with nvidia shield but could with PS4 on Saturday 10th February. Anyone else had problems?
Tremere98

Same as others. No amazon video services from my FireTV. Oddly seems to be working fine from the amazon video app on iPhone though.
Chuck Ford

I’m getting some internet connection error on my Amazon fire tv. My mom is having problems too. We can watch Hulu and filmstruck and Netflix… just no Amazon prime or anything in my video library. . so frustrating
Stephanie Call

I have deregistered, re-registered, checked speed, checked internet, closed app, reinstalled app, all things Amazon told me to do and I still get a pop up stating error occurred with no code. All other devices work fine. Montana
Kevin Ritchey

We are experiencing same problem of not being able to use our TCL Roku tvs to watch the updated Prime Video says there is no internet connection. Verified the internet and firmware uptodate on both TCL Tv’s. It worked yesterday as Prime Video but not today. Have network connected directly to old Vizio that has Amazon prime and everything is working just fine on Vizio so we can watch in the other room for now. I deleted Prime Video and reinstalled but made no difference on the TCL tvs. Have high speed fiber 50G. Other services like Sling are working just fine on the TCL Roku.
MacMario619

TCL smart tv not able to watch Amazon TV. Error message says Internet connection error. it is working on my fireTV stick but also a bit glitchy. This error needs to be resolved by Amazon.
Stephenie Swope

See “Internet Connection Error.” on Amazon Prime Video app on Roku. There appears to be no help or solving the issue through Amazon Help. I can watch Netflix/Hulu with no trouble. There is no internet connectivity issue. The problem is obviously Amazon.
NgTurbo

Looks like there is another Amazon Prime Video outage today everyone. How long has downtime been for you?
NihilistHateUnit

Amazon prime down on both my Rokus. Everything else is working on my Rokus, Hulu, Netflix, Youtube.
Its working fine on the fire
stick and fire tv, and on my phone and chromebook and tablets.
- snazzygina
  
  Same here.
  - NihilistHateUnit
    
    I noticed the logo changed on the roku today, it changed on the other things within the last month or so.
    Maybe it has to do with that
Daniel Long

I watch on my tv through an hdmi link to the computer. I’ve never had problems streaming on other platforms but Amazon has become very glitchy lately. The video quality itself looks really good but it will just stop (or glitch) for a second or so every 30-60 seconds. I only noticed it in the last few weeks. Never had an issue with it before now. I also stream on the medium setting. I’ve tried the lowest setting and it acted the same with much poorer quality. I have no clue what else to do to get rid of the glitches.
Barbara Benjamin-Creel

We also have trouble getting DirecTV to work with our Samsung Smart TV. And now, also Amazon Prime Video. It was so bad that we bought a Sony for our main TV and moved the Samsung to the bedroom. I’ll never buy another.
Janet Smith

Keeps telling me the WIFI is too slow, yet on the same devices I can stream Netflix. Florida, USA
Dave Buxton

Error code 5266 on Xbox One in Germany. Tried restarts and recycling wifi, no dice. It works fine on roku and phone, but not the xbox app which is the one I need.
Anthony Smith

Cannot stream low bandwidth I live in Poortsmouth UK. Have checked broad band speed which 135 mbs.
- Daniel Long
  
  135 Mbs? Man American internet sucks, I’m stuck with 20Mbs, unless I want to pay a ridiculous amount. Funny thing is, I can stream quite well at that speed with almost every platform. Except for Amazon, the video quality looks good, but it glitches for a second or so, every 30-60 seconds.
Martha

screen frozen for 24 so far in maine
Jeremy

Canada. Error 9074. Can’t find error code on amazon’s help site.
XanaviR34

The Netherlands.
Mayaly2016

Won’t log in here in Ireland!

Xbox one
Ryan Ricciardi

Just shut off mid show, Miami Florida
Stephen Irving

Connected my Amazon Firestick yesterday, and it is still saying unable to connect due to Servers!!
Steve. Midlands, England.
Sue Worley

No problems with streaming Amazon in the Portland, Oregon Metro area. All’s good.
efred1

we started having issues with it this morning. the app will open but when we search it says it cannot load information and kicks us off. when it’s re opened it seems fine but does it again when we search for a show.
we have prime, and that is what we use.
tv is a Vizio smart tv 2014. it worked fine last night!
in Michigan
JulianneWaters

App is frozen on my Samsung TV. It was working fine and is now stuck on a movie I had previously watched, asking if I want to resume or watch from beginning. HELP?
- JulianneWaters
  
  In Utah, btw.
Jessica Woods

Unable to watch videos for 3 days now . App will only show little circle and the error message. Savannah Ga Samsung Galaxy S8+
Roger-Janet McWee

Unable to watch videos just get buffering symbols ie 3 dots at bottom of screen, Scotland
Tasook

In the UK, on Apple TV, getting error: 1066 constantly
Mytarget2balance

in case anyone needs this: we were getting the error “we are unable to play your video at this time”
with an LG TV.

This was caused by the fact the amazon prime + LG does not seem to like the 2.4g/5g router we just got.
Solution: create a separate 2.4g only channel on the router and restart everything. (re-register the device on amazon prime).
Lee Linley

Can’t get on Amazon video showing Error code 5266 on my Xbox one but logging in fine on my Xbox 360
South Yorkshire
Chris S

no service -unable to reach servers . U.k. midlands
ashworthme

LG OLED TV Amazon app crashed last night, all I get is spinning circle of doom and gloom
PoliticalPat

Watching series we paid for and keeps going out. Other shows ok. Is it because it is a PBS series? Our wifi is fine so no local outages! I have had issues with this series before – Poldack. We want to be REFUNDED unless you can fix immediately.
Jeremy Nowak

home screen partially loads then stays frozen, not responsive on Vizio smart TV. Last 2 weeks like that. tried removing power to tv that did not solve problem. Amazon Prime used to work fine on my TV. my other devices work fine with prime. all other streaming apps work fine on my tv but, Amazon prime will not.
- ne c’est pas Jewel’s
  
  Same here!
  In Wisconsin
- Jamie Gray
  
  Same here North Carolina Vizio Smart TV
Gabbi

Cannot play movies. Stating due to geographical location. I’m in the US tried multiple different movies to no avail.
Kevin Glendinning

Can play TV series but not movies on a Samsung TV
Jannine G. Rains

No error, just stuck and won’t play videos.
kiki

LG Oled smart tv – Amazon Prime app not working – just getting a black screen??
Simon Neirynck

Deleted the app on ps4 and reinstalled it. Works fine now.
RCoe

Samsung TV app says I have an internet connection problem, but TV is connected. Other streaming apps work. Tried 3 different networks with same results. No firmware or app upgrades available for TV (software is current).
Greg Pitts

getting error 5266 on Xbox One for past two days.
Heather Self

I have an iPhone 6 and an iPad, both withg iOS 11.2 and the app keeps generating a network error, saying to make sure my device is connected (it is). App works fine on my PS3.
Jan Campbell-Duarte

Amazon Video says cannot connect to Network on iphone 6 S running
latest software. There is no reason
for this error.
Annie Reger

Unable on iPad, Again! Sacramento ca
Celeste

Amazon video says there’s no internet connection regardless of device I use. I know the internet is working as I can use other streaming services just fine.
- Viki Crays
  
  i can get it to work on a tv but not ipad or iphone. VERY frustrating.
Mark Bauer

Firestick unable to contact servers. Buffalo NY
Charles Staszak

Noticed today that “My Video Library” and “Watchlist” doesn’t appear on the roku app on the menu list. i have tried re-activating my account with success but still those two items don’t appear!
Sharon Hansen

Since late last night, “my video library” does not show up in the roku app. its no longer listed in the menu.
Les Daly

United Kingdom, LG SJ950V Amazon app won’t start up
Sonal Gupta

Amazon prime hasn’t been working on my LG tv for the past few days. All other apps seem to be working just fine, so it’s not the tv or the wifi.
- Eagle Tower
  
  I’ve had the same issue. Any resolutions for it?
K S

Amazon prime video app for iPad not working since today’s update. LG phone amazon app working fine after update. WiFi is not the problem.
Ezra

I can’t register my PS4 device with my amazon account why ? It’s new and has a free trial but I can’t access it on the PlayStation
TrevT

Dec 8th Amazon working OK up till 10am, 2hrs later get message low bandwidth have 76mb fibre, all get now is spinning circle, all other apps work ok on Samsung Smart tv

Amazon Prime down or Instant video problems

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