Amazon Prime down or Instant video problems

When Amazon Prime Instant video is down, problems will most likely be felt on multiple platforms that include streaming on PS4, Xbox One, iPad, mobile operating systems, Fire OS Set-top boxes, Smart TVs, and many other devices.

The most common problems with Amazon Prime include Instant video streaming not working, login issues, and videos not working due to server outages.

There’s always the chance that local WiFI and other network problems could be causing issues with watching Amazon Prime, so this is why it’s good to find out if others also have problems watching on their chosen device.

Amazon-Prime-status

Is Amazon Prime Instant video down on Saturday April 20, 2019? If you cannot stream or have other issues, then leave details on your country and device being used below. This will help others find out they are not alone when using the same platform, or having streaming problems in certain regions.

When major outages take place with Amazon Prime, then our editors will also list official statements in regard to scheduled maintenance or surprise downtime.

  • Ellen

    Down now.

  • J Makin

    My Prime Video will not connect on my Roku box. Every time I try to bring it up I get dumped back to the Roku home page – this started 2 days ago, April 4, 2019. Anyone find a solution?

  • Liondel Beardsley

    I have issues on PS4 since last update I know it’s not my internet I’m directly connected to a WiFi router puts out 4gb max I’m getting 1.2gb down and 500mbs upload and I’ll get the bandwidth B.S which I know isn’t right or it just will load. I restarted refreshed licenses done it all. I don’t think Amazon gives a rats ass. Just like when they double charge me.

  • R. V. Datmir

    Claims there is an “Internet Connectivity Problem.” What in the ten thousand hells does THAT mean?

  • Lynn Camron

    Just a black screen here

  • Valerie Loscalzo Scott

    Is anyone in the N.Y.area or northeast have issues getting Amazon prime videos to play? It will play for a minutes then dumps us back to home screen. Ugh!!!

  • TheAtomicMom

    I’ve tired to get Amazon Prime to come up on my Roku. I was able to get it to play a show once this morning (toddler touching buttons, took us back to the home screen). When I click the icon from the Roku home page it says, “retrieving catalog” then it bumps me back out to the Roku homepage. I have rebooted the Roku and deleted, then reinstalled the app on the Roku — with signing back in etc. Still not working. Anyone else? I am in New Mexico, USA, Tuesday March 19, 2019. I have been able to access Prime on my other devices too.

  • Chris McDonald

    I have TCL tv and Prime keeps kicking me out. ALL the other apps are fine. I take the app off, shut the TV off, put it back on, but I am getting irritated

  • Jim Parker

    Just came back, was down at least 30 minutes. Watching something now, we’ll see if it keeps working. First time I’ve had issues.

  • Hernandez Jason

    Colorado Springs USA Time 2034 mountain standard time. I have a roku box. I have uninstalled and reinstalling the twice, I click on the screen amazon prime logo is on. Saying connecting. Then kick me out and back to roku app or loading screen.m

  • Ron White

    My Prime Video will not connect on my Roku box. Every time I try to bring it up I get dumped back to the Roku home page

  • Kathryn Koths

    Roku 3 won’t load amazon prime. Goes back to home screen. Worked fine last night. Other apps fine in Northeast PA

  • Jim Parker

    Roku box will not connect near Eagle, Idaho. Been this way at least 30 minutes. Every time I try to bring it up I get dumped back to the Roku home page

    • Evelyn Buday

      I have the same problem in Dubuque Iowa.

  • Bormir Beor

    Roku 2 boxes. Will not connect. Netflix works fine
    Denver area

    • Deborah Howard-Page

      Same here, Roku 2 in S.F. Bay Area. I followed all of Amazon’s ”
      How to Solve Prime Video Issues on Your Streaming Device”, nothing helped. Amazon Chat said they’re working on it, try again in 1-2 hours. It is really unfortunate that that page doesn’t have a real-time status update.

  • Kayla Faulk

    My name is kayla, i have a tcl roku smart tv and since today 03/18/19 prime will not load. Tries, then kicks me back to home screen. I’ve updated my tv but still will not work, and this is on multiple of the same tv in my house. Please help

  • William Markel

    My LG smart TV won’t update the app so I can’t even watch anything right now cause the app won’t update

  • Sheryl VanSteenbergen

    Prime app on Roku not working same problem as person below, it kicks me back to home screen

  • Susana De La Rosa

    My smart tv isn’t loading prime
    anymore it was doing fine yesterday and today it just froze

  • Julia Daniels

    March 2 /
    Sat night/Sun am Amazon Prime Movies time out every 5 minutes. We have restarted evertyhing to reset, still not able to watch movies that WE PAID FOR already on Amazon Prime. Come on Amazon!!!!!!

  • whiskeyslim911

    Roku streaming stick isn’t working. I can watch videos saved in my library but nothing from my prime videos and my account is active.

  • Peggi Perrone

    Prime has been stopping on Roku all week. Goes back to menu and have to start over. Tried watching on laptop but seriously crashed and froze that so bad I couldn’t even restart it. Switched to kindle which mostly works. So frustrating since paying $$$ to amazon for this service and I’m now watching on tiny kindle!

  • Prime video will not open on Roku. It goes to Amazon Prime Video screen and bounces back to Home screen. All my other subscribed channels are working. Austin, TX

  • Missy Firenze

    app shuts down and returns to home screen on smart tv. not a wifi issue.

  • Ray G

    xbox 1 amazon video app freezing console – requiring hard reset often multiple re attempts at hard reset
    2 xbox’s this is clearly the amazon app doing it.

  • Peg Tarrant

    2-25-2019 Shorewood Wisconsin. Prime video will not open on my Roku. It goes to Amazon Prime Video screen and then bounces straight back to Home screen. All my other subscribed-to channels are working.

  • Just(R)ight.

    2-15-2019 Vista, California. Video keeps flickering and goes to black on laptop until I move mouse, then goes black again. Audio is fine.

  • 2/15/2019 Florida U.S.A not working on the WII.. Worked great two weeks ago. Get an error 99 code, and it’s not even listed on the Amazon site.

  • SkyBluePM

    I could be wrong, but I’m guessing someone messed up big time with an upgrade rollout. On my phone, I can play prime with no issues. I can cast no issues. But, I cannot select anything on the smart hub.

    Thus it HAS to be an upgrade with the smart TV version. None of the other smart apps have issues (Netflix UK are fine). This has been an issue all day in UK (15 Feb 2019).

  • Wayne Johnston

    2/14/2019 prime video USA/Idaho seems to be down

  • Buddy Derry

    Feb 9 Prime won’t load on Roku…..says internet connection but everything else works

  • Jeanne Brandenberger

    Amazon prime will not engage. It says connecting and then bounced me back to rok u screen

  • Renée Roehl

    Amazon Prime won’t stream on 4 Feb in USA over a Roku. All other channels work but Prime.

  • Joel Sanderson

    Keeps saying “network problem’ but all connections test OK and other services work OK.

  • Jim Haney

    Prime Video player simply does not play anything. USA, Pennsylvania

  • Mr Banks

    PlayStation 4 – UK won’t give me the option to play any movie or program the funny thing is I’ve gone to play films of watched on Amazon Prime already and it still won’t let me

  • Donald Barley

    Amazon Prime on Samsung Smart TV has trouble loading, if it loads the audio is not in sync, sounds like in an echo chamber. Prime works fine on Ipad and another TV with Fire Stick.

  • Carl Lewis

    Fix problems with Amazon prime.

  • Martin

    I hope this is an okay forum for this. As of a few weeks ago some idiot at Amazon decided it would be a good idea to start shoving trailers at me for videos other than the one I’ve chosen to watch. I pay for Prime Video, to a large extent to avoid commercials. Now they’ve decided to force them on me anyway. I’ve called and been told they’ve gotten complaints about this but they’ve decided to ignore us. They say I can select a non-existent “exit” button but since it’s not there, no, I can’t. This seems to be just one more example of the “we know better than you” style world we’re moving toward. They feel they know what I should see rather than allowing me to watch what I’ve selected without commercials first for their other shows. This is ridiculous.

  • TabithaX

    I SUGGEST THAT ALONG WITH TYPING A COMPLAINT HERE, WE ALSO CALL AMAZON AND COMPLAIN AS PRIME CUSTOMERS. WE SHOULD BE SURE TO STATE THAT !MULTIPLE CUSTOMERS LOGGING IN WITH VARIOUS DEVICES ARE HAVING CONNECTIVITY AND STABILITY ISSUES. THIS IS BS. AMAZON SHOULD KNOW BETTER. IF NETFLIX CAN RUN SMOOTH SO CAN AMAZON. BTW, I’M NOT TELLING AT YOU. LET’S CALL AMAZON.

  • Jerry

    Resolve problems with Amazon Prime.

    • Card

      Oh gee…..fake! Your phone number rings once and disconnects.
      Even tried it on a Samsung J3 smartphone, as well as both iPhones.

  • Card

    Amazon prime member. Movie page display is oversized for proper viewing and it is not possible to scroll horizontally or vertically when tapping arrows or sliding. Movies will not open. The upper auto slide display, which I despise, will not stop when trying to select to view more info. Recent problem so I assume they have new software that is not compatible to iPad. I have never seen this display format in the past.

  • Mangojam

    Message that “we’re unable to connect to Amazon Instant Video,” for the past three days. Netflix and other streaming services working. Location is Vermont.

  • Rachel Sloan

    It showed the Amazon logo then kicked us right back to the Roku home page for two or three days. All other channels were working. I could get Prime video on my computer. Today I uninstalled Amazon then reinstalled and it works.

  • drpepper70

    I have the same problem in South Carolina. Prime video…contacting Amazon…then back to home screen. Wtf! Three days now!

  • Wes

    I have the same issue with Amazon Prime Video on Roku. We watched a program and then sought to stream another and the Roku home page appeared. For the past 3 days only Amazon on Roku has been affected Amazon logo for a few seconds the pops back to Roku home. Amazon is ok on laptop. Have rebooted to no avail.

  • Dea

    One of my Roku devices is no longer registered in my Amazon settings. Any idea how to re-register it?

  • Valerie Loscalzo Scott

    Our Prime Video on our Fire tablet is having connectivity problems for the past couple of fays, and everything else on our tablet works fine…anyone else having problems?

  • Brad Bivens

    I have not been able to get prime video to load on my Roku device for several days. All of my other services still work just fine, so it is NOT the Internet connection. I have rebooted the Roku as well as trying every trouble shooting method I can find doing an Internet search.

  • When I logon to my Amazon UK account, on the Macbook, I get “internet connection error”. When I do the same on the .com site it plays fine???? Unfortunately, there is no way I can get to Amazon, that I can see, to check out this anomaly.

  • Quasimodo

    The “replay” function isn’t working on my Roku Premier, but it works on Netflix, the only other streaming service we watch. Also, using the “star” button to change the captions options doesn’t work, the arrow buttons have to be used to scroll over to the cc option at the bottom of the screen that only gives you on or off choices. I disconnected the power supply and the HDMI cable for about five minutes yesterday, but it didn’t help.

  • mgdisq

    Can’t stream videos using Roku. It loads the watch list and so on, but when trying to play a video I get ‘Internet Connection Error’, which is bogus since all other streaming works fine.

  • Chop Doc

    Today I kept getting a bandwidth error. Check my connection and its running fine, no issues. After about the forth time I went to hulu and found the same show. Havent had a bandwidth error since.

    Sounds like too many customers for not enough servers.

  • Jennifer O’Connell

    Prime video is not working on my TV, when I select a show to watch it won’t accept play or any other options, it just sits there. It was working fine a couple of days ago. It’s not my internet because everything else on the tv is working (including Netflix and Hulu). It’s just Amazon. It won’t accept any commands, including backing out to select a different show, have a show start or even select options for the show. it is also not my remote, again – all other apps work just fine.

    • Jaguar Starálfur Swan

      i was watching a show last night, and in the middle of it i wanted to rewind a bit, accidentally exited out, now im trying to go back and watch it and i can’t get it to play. i can move around on the episode screen, but cant get it to actually play

      • Jennifer O’Connell

        I got mine to work by dumping the cache on my TV. Completely unplugged it for 5 min then after plugging it back in, held the power button down for 10 seconds. Now the Prime App works on my TV again and is not frozen.

        • Jaguar Starálfur Swan

          Thank you Jennifer, I was about to come back and tell you I fixed it myself, also by holding my power button on the remote for 10 seconds, seems to have rebooted all the apps 🙂

  • Glenmore

    Tonight while watching a movie on my 4K smart TV, the image froze while the close captioning went on normally. I had to get out of Prime,and come back to resume. I checked on my laptop that the internet connection was good during the Prime loss of streaming. I am in Maryland, USA

  • Paul Freeman

    Today and 2 days ago, when we watch Amazon Prime on our TCL Roku TV it crashes back to the TV screen randomly every5 -20 minutes.

  • Gillian Kirk

    Yep, here in England, Prime on Roku crashing after 5 seconds; will “blip” with a mini surge then crash to Prime home screen. Happening on several shows but not other “channels”. My (full) watchlist is empty on Roku, too. Have rebooted, deleted the app, and ten variations on this dance

  • DaveHub

    My ROKU Amazon Prime Video app has been broken for over a day. It’s there but when you click it, it just returns to the main ROKU page.

  • Ida Ellestad Nelson

    Just got a letter from Amazon saying “you are not using all your benefits” so I decided to get Prime Video on ROKU…will load but cannot go to the channel. Bumps back to home on ROKU.

  • Louis Lawyer

    10/28/2018 Roku prime video app – constantly returns to home screen when playing any content. Makes app unusable.

  • GLJ

    10/28/2018 Going on two days now that Amazon Prime video
    is NOT working through my Roku – other Roku stations work fine. Georgia USA

  • B W

    Bought a new 40″ LED for Bedroom to replace old DLP. All works great except Amazon Prime comes up with a blank screen. Bezos needs to quit counting his money and fix his problems.

  • aricht46

    Turned on Amazon Prime to stream at 4:00 CST and got error 9074! I even restarted my Roku and still nothing. No code listed for this error. Also, all other apps on Roku are working fine.

  • Sarah Wayland

    IL- Error 9074 happening when I try to watch Amazon Prime video in
    my Roku device. Amazon customer service they are working on the issue. Many reports of this error msg

  • Misi Bauman Perri

    California. Error code 9074. Apple TV. They need to add this code to their list

  • Pam Eilander

    October 23, 2018. Error code 9074 on Amazon Prime streaming. We are using a Roku

  • AbrahamTrap

    October 23, 2018, error code 9074 on Amazon Prime streaming service, Roku is hardware.

  • Peter Klein

    NY, USA.. Vizio smart TV

  • Finnbogi Páll Finnbogason

    Getting error code 9074 on my LG tv, but i can search and play from there

  • Rob Hubbard

    Ditto – error 9074 – California area,,, Request-ID …. (long hex uuid/ nonce)…

  • Susan

    9074 here in the Spartanburg South Carolina area on my Vizio TV. Is Amazon paying any attention at all to the cries of help?

  • Andrea

    Error Code 9074 🙁 Nothing is working

  • Vicki Thompson

    Error code 9074. I guess it’s a widespread issue.

  • Bill Dunn

    Getting error code 9074 on my Roku TV

  • Ginny Weller

    Error code 9074. Streaming with an Apple 4K on a Samsung. All other streaming apps work flawlessly – from what I can tell, this error code indicates a multiple area outage.

  • Ben Willard

    I am getting error code 9074. No idea how to fix. Reboot doesn’t work.

  • Pam C

    Prime video isn’t working on my samsung tv. I’ve watched prime on my tv for years.. suddenly since yesterday, when I try to watch amazon prime… I only get the amazon logo screen and it flashes on and off. I can’t get any shows to load. I’ve checked software updates and everything’s updated.

  • Meg Carlson

    Prime hasn’t worked for over 2 weeks now. Goes to splash screen and defaults back to home screen. Super frustrating since i’m paying for this and unable to access my stars account through prime which i’m also paying for. Have restarted, unplugged, tried to remove prime from the roku but there is no option to on the website. Have a roku stick upstairs and prime works just fine on that device, so what’s the issue??

  • Devylknyght

    For the last couple months, our samsung smart tv crashes when trying to play videos with the amazon instant video app. It isn’t specific videos and there is no correlation when it happens or doesn’t. VERY frustrating when the TV crashes 5 times in a row trying to watch something before bed. Can take up to an hour just to finally get lucky and have the video play properly.

  • James Haydon

    Prime just sits there loading for hours with no progress. Have reinstalled twiced.

  • Fanatoli Guyoff

    Same issue described below by many by myself and my parents rokus. Going on 2 weeks. Factory reset and reinstall of prime did nothing.

  • Timisha Collins (misha)

    Just crashed on me watching the game.. Loads app on my Roku then closes and takes me back to my home screen

  • Ford Fischer

    Down as of 2 days ago and still down today. Same issue, it gets to the splash screen and immediately throws me back to the home screen. It crashes. Not sure why or how, but would love for it to get fixed!

  • gary_mar

    I had the same problem and got it fixed by doing a factory reset on my TCL Roku TV. The Amazon channel is now called “prime video” and it works like it should.

  • USAF1956

    Jack Ryan Ep.2 crashes all of my Samsung Smart hub TV’s and Blu-Ray. Only that episode and I have no other issues. I can (and did) watch it with a FireStick…any one else have that problem? Have no idea how to contact Amazon.

  • Landon

    been down for 2 weeks on the roku have to watch on ps4 so have to toggle between it and the roku come on patch it already

  • Lyn Lutrzykowski

    Not working for me yet. This makes 2 days. App comes up, then closes and goes back to menu on my TV. BTW, I paid in advance for this. How does one contact Amazon Prime by phone or chat? I’m in MA.

  • Shera

    It’s down today

  • I just got off the phone with Amazon and my Prime App is now working and they said it should be working for everyone now.

    • Judy Perry

      It is not here as of 9/26.

  • Same as others have described: prime stopped working on Roku. Splash screen comes up,then immediately goes back to Roku main menu. Other streaming apps, incl Netflix, working fine. restarted Roku, but made no difference. I’m in the U.S.

    I literally just copied and pasted what someone else wrote because I am having the same exact issue since last night!

    •Reply•Share ›

  • Sally

    Same as others have described: prime stopped working on Roku. Splash screen comes up,then immediately goes back to Roku main menu. Other streaming apps, incl Netflix, working fine. restarted Roku, but made no difference.

  • Lee Hughes

    Hi, I’m from the UK. Haven’t looked at my PS4 for about a week but wanted to have a look at something on Prime this morning. My PS4 notification came up with a PS system update (6.00 I think) which I installed but then found that Prime wouldn’t start but Netflix is fine. Don’t know if Prime is the problem or the system update has caused it.

  • sueska

    As of this evening, unable to watch amazon prime on 2700x roku LT. Starts to play for about 3 seconds and returns to home screen. All other roku channels are working fine. Tried deleting, rebooting, re-adding/authorizing the amazon prime channel. Still not working. An older roku device XD is working fine with amazon prime.

    • sueska

      Update, As of the next day, 9-22-18 at 4pm, the roku 2700x LT is working again for amazon prime channel.

  • Michael McMath

    unable to watch shows on my ps4 since last night

  • Bill Beck

    on RoKu some videos won’t stream while others are fine. Dark Shadows season 15 won’t stream, sneaky peat will. All are fine on fire stick and Ipad

  • Ernie Tamminga

    prime stopped working on Roku. Splash screen comes up,then immediately goes back to Roku main menu. Other streaming apps, incl Netflix, working fine. restarted Roku, but made no difference.

  • Jane Q. Public

    Prime Video Streaming has not been working for the last 5 days but had some issues for at least a month. It will show buffering with working circle, then play for 2 or 3 sentences and the working circle again. We suffered through an episode of a series that should have been 1 hour, but it took 1 hour and 30 minutes. Unacceptable and rethinking Prime membership haven’t heard people claim same issues with Netflix, maybe time for a change. Live in New Mexico USA, have Samsung Smart TV, and Comcast is internet provider.

    • Greg Myers

      The quality of the streaming is horrible right now. I can’t help but wonder if some of the issue is at the ISP level.

  • Larry Hull

    Prime video not loading in Michigan

  • Lars Østreim

    All videos say this title is not available in your current location, i am in south africa

  • Jon

    I have 3 TV’s using Roku all work working fine with Prime on Sept 5th but one of the TV’s would no longer connect to Prime but would still connect to Netflix and other Channels. Each of the TV’s have slightly different Roku streaming devices. One has Roku 2 and is still working fine with Prime. Another one has the newest version of the Streaming Stick and it works fine the Prime, but the other one has and older version of Roku’s Streaming Stick and that is the one that does not connect with Prime. I interchanged the two Streaming Sticks and discovered that it was the older version of the Streaming Stick that no longer works on either TV. Why it worked before but no longer will connect to Prime is anybody’s guess. It looks like I will have to purchase the newer Streaming Stick.

  • ken pick

    Unable to connect to Amazon Prime with my Roku this evening. Was working earlier but is now not connecting at all. Other apps still streaming ok on my Roku. Amazon Prime is working on my iPhone.

  • Paul Rose

    problem now solved once I paid my prime bill off

  • Michael Becker

    Starting today any Prime Video show I try to watch on my Samsung Smart TV (JU 6400) has a major buffering problem – the picture and sound jerks a few frames at a time and won’t stream. it’s not a problem with the TV or ISP because I also stream Netflix and I have no problem with their programming. I tried rebooting the Prime app on the TV to no avail. The weird thing is, I can access Prime Videos on my laptop with no problem.

  • Paul Rose

    seems not to work on my LG tvs a 2016 model and j56 Samsug phone how ever its fine on my pc strange it seems to not work on my already non prime videos on j56 phone very strange got some were around a £1000 pounds worth of films I brought out right help please is it just me?

  • Myriam Garcia

    Just started having this issue on my Roku yesterday but I just now fixed it tonight. First I went to settings than system and went to system update to make sure it was up to date which it was. From there I went to system restart and it restarted my Roku. Once it did that it let me sign back into Prime Video and it’s been working great since. Hopefully this helps everyone

    • Jon

      Tried that but it didn’t help.

      • Michael Arnaud

        Likewise. 🙁

  • Prime won’t launch on Roku for about a week now.

  • David Young

    Amazon prime video suddenly stopped working on Samsung tv while watching 2018 new Jack Ryan. Can’t get it working for any show now.

    • ChuSez

      same problem. yesterday it worked, tonight it dorsn’t.

      • Jay Peters

        Ditto on my LG OLED. Was watching UHD and then dropped it to 1080p. It ran better but still had problems. Frustrating.

  • Rusty Nales

    For 5 days I cannot watch Prime on Roku. Sometimes it will start to play then a few seconds later revert back to the main logo screen. Other times it the video simply will not start. The animated icon goes around in circles for minutes. Support request was made to Roku but they won’t respond. Further, I can watch Prime on my PC through Firefox and Chrome with absolutely no problems. I removed the Prime app and re-installed it twice. Unplugged Roku and restarted it several times. Nothing helps, including Roku support!

    • DP Clark

      I’m having this exact same issue.. just started tonight. Prime works fine on iPad, but on Roku, plays a few second then app closes.

  • caroline myrick

    TCL Roku TV Prime Video app not launching

    • Debbie Winall

      Same here. Logo screen only. I can watch it through my DVD/blu-ray player but there are hiccups with that like switching to the next episode prematurely.

  • Matt

    Prime Video app not launching on Roku. Won’t launch past logo screen. Reset and reinstalled, still no good.

  • phoenix1327

    TCL Roku TV Prime Video app not launching—freezing and causing television to reboot. I am in Nebraska, USA. Anyone else?

    • Debbie Winall

      Yes, several of us

  • Tom Moran

    Mine is doing the same thing now. It just started yesterday.

  • clydeh7

    Watching on a smart tv, frequent breaks in streaming in excess of one minute. Speed test says we have over 70 mbps down and 12 up.

    • Blitzen32

      Not worth it anymore…..Prime now up to $119 per year….and Fire Tv freezes or the apps no longer work unless you have cable subscription. Well, if I had that, I wouldn’t have Fire TV now would I?? Lol.
      Techs are worthless at Amazon. they read from a prepared script, call centers. I found my own issue was this: if you do not frequently watch Fire TV, then you have to reboot your remote/Fire Stick was mine…no other problems with network connection, it was the Fire Stick. Truly not worth all the aggravation of it/Amazon being down, to freezing, to restarting. Switched to antenna, and my reg internet/computer…..dropping Amazon as a whole. Saving. It was nice a few years ago, but this last year and a half has been bad.
      EBay much cheaper, no taxes, no access issues. Me thinks amazon has gotten so big, they have hired so many, ill trained, and no real retention of their customers as they figure another will come along.

  • Koju

    Amazon problems
    Support can be gained by contact listed.

    • Blitzen32

      LOL LOL LOL yup, right.

      • ChuSez

        They are useless…

  • Steve Sohn

    Tonight, August 13th, 2018 Prime Video isn’t starting on our TCL smart TV (Roku). It starts and I can watch programs on my tablet. Not sure what the problem is.

  • Christian

    I found a solution that worked for us. We have a 1 year old mid tier Samsung 65″ TV. Recently we ditched cable, upgraded our internet speed and got new modem and router. On the main TV, we would stream shows Via Amazon Prime and it experienced a lot of the problems here (Not Enough bandwith error, circle of death, Start/stop, grainy picture). On a whim, I hooked up a Roku from another TV in the house and streamed through it. TV is 5 feet from router and we test 190MPS no problem.

    We now watch trouble free through the Roku stick. Not a single glitch. Hope this helps someone.

    Edit…I see some earlier posters had problems with a Roku….strange. Better to be lucky than good I guess. FWIW, other apps like Netflix and PSVue worked no problems befor or after.

  • BuffyDawn Summers

    Mine opens, but when I try to play anything it gives me an error message with 3 options: restart the app, send feedback and mute the app. You know what? I have had enough with this horrible plataform. I cancelled my subscription and that is that.

  • Deborah Flint

    was watching amazon prime on my vizio at 1 am est and it stopped playing, just black screen and a scrolling wheel. have been trying all day, needless to say this is more than inconvienent. internet signal is fine other apps are working fine just amazon prime.

  • Debbie Lapeyrouse

    I’ve been having problems off and on for a whie with Amazon Prime Video on my Smart TV. None of my others like Netflix have such problems. Amazon just locks up and I have to actually reboot my TV to get it to unlock. Then it may or may not work for a while. I’m having to reboot as I type this. Was Googling to see if I could find out why Amazon keeps doing this when none of the other networks do.

  • Kappy

    Amazon Services are running.

  • J “Jt216” Thorman

    Amazon Prime quit streaming suddenly — watched several episodes then just got a dark screen. All other streaming services were fine and I could get Prime on other devices, just not my TV!

  • libertyandcheetos

    Having an issue playing Downton Abbey on my Fire Stick. Works on my computer. It just isn’t giving me an option to hit play when I go to resume the show. Located in MI, USA

  • Laura Raadgep Johnston

    Having problem with Amazon Prime on the Roku only on one TV, other two are fine but I know one is an older model roku. Other channels like Netflix are just fine. SOOOOO frustrating. Internet is fine and troubleshooting all other things and they pan out just fine. C;mon Amazon. We are paying extra for this and for what?!!!! I’m in Salem, Oregon

  • Tina Mathes

    On the menu screen I do not see any pictures only grey blank squares. If I pick a movie out it will play but the menu screen part of it is not loading the pictures. I called Amazon just now and was told that Roku is the number one device that they have issues with. He tried to get me to buy a fire stick but I did not do it. Anybody else having issues like mine?

  • Ellsworth Boyle

    when I pick out a movie I only get a blank screen.

    • Tina Mathes

      I think what’s happening to you is what’s happening with me. Do you have a Roku? If I press play to play the movie I can watch the movie but it’s a blank screen when I try to pick a movie out

      • Ellsworth Boyle

        Exactly. I restarted my internet connection and it was fine after that!?!

  • Simon Taylor

    I am down. Polegate Eastbourne. 16/7/18

  • Christopher Freeman

    We have this problem every now and then. We just unplug the smart tv power cord and plug it back in and it works

  • Hold on!

    Tried to stream Amazon Prime movie on LG smart TV yesterday (14 July) but app did not respond. Will try again today.

  • Vanessa Howes

    I’ve just joined Amazon Prime video & thinking of cancelling as i keep getting prime video not working can hear sound no picture.What going on can’t a big company like Amazon sort this problem out.Their quick enough to take your money.

  • forestman52

    Amazon Prime Video has been down for two days! Netfilx is working perfectly. Whats the deal Amazon, why do you not notify customers when there is a problem! This is not customer service!

  • WilliamtheFirst

    I have 2 TCL Rokus – a 48 and a 65. Prime Video worked on the 48 up until about a month ago and has never worked on the 65. Tells me I have no internet connection which is not true as, like everyone else, all other channels/Apps work perfectly. This is getting very frustrating.

  • Reed Hatkoff

    Ditto to previous comments. All other channels work on Roku, however Amazon Prime fails to LOAD/START– and bounces back to Roku HOME screen. Is this an Amazon outage? There have been storms and power outages in the Phoenix are for the past 24 hours… would a local power outage affect Amazon Prime? I wouldn’t think so…

  • Andrew Bailey

    I can watch it on my computer tonight but my Roku, which is playing every other channel fine, displays the Prime Video logo then jumps back to the home menu…

  • Gretna Garbeaux

    Asks me to enter verification code on my computer at amazon. I get a message from amazon telling me my device is registered, but my VIZIO register screen doesn’t update and my TV doesn’t appear under amazon’s list of my registered devices. I’ve repeated the process many times.

  • Jennifer Merriott

    Episodes on our Xbox One keep skipping to the next before the episode is over, or stop a couple minutes into the episode and then exit to the episode menu. Really annoying when you have toddlers watching!

  • Skysong Keitra

    Usa PS4 all other apps work just fine. Prime video will blink on the load sxreee, then either crash or load into the menu but no images show. Selecting a movie may or may not load or crash the app again. App has been updated to newest version.

  • Miriana Kresovich de Caro

    I can watch netflix but not Amazon on tv… spinning circle before, now nothing. I can watch it on my laptop and probably on my ipad. Its been happening for 4-5 days now.

  • Thuan Nguyen

    LG 65oledC7p. Amazon app just stopped working on my tv. Worked yesterday 6/7 and today 6/8 nothing here in the US.

    • WayneEDay

      Basically the same thing happened to me. Amazon tech support said they’re “working on it.” Vizio tech support blames Amazon, said they “changed the way they stream and now it no longer works on “older” Tvs. I have a M650VSE

  • PhredG

    Stopped streaming on Samsung HDTV after freezing. Now nothing will stream. USA. TV is registered. Streams on computer though.

    • Blitzen32

      But THAT routine gets tiring after a while…..

  • Daniel

    They updated there app and now every time my stock vizio remote controls amazon button gets pressed it freezes my tv. And I have to unplug it from the wall. This is gonna damage my tv I believe.

    All from them updating there video app.

  • Starlla Gribble Dupert

    I just noticed this yesterday and it’s still going on! I accont watch Amazon prime video, I keep getting the spinning circle and it says low bandwidth. I have tried everything to fix it, rebooted my wifi several times. Did a hard boot on my TV (Hisense) and nothing works! I can watch Netflix with no problems! Less than a week ago, it worked fine. I can even watch it at home on thte app on my phone! SO aggravating! I dont’t know if I need to contact my internet providor or Amazon? It don;t see how it could be the TV whne everything else works fine, including Netflix! Can anyone help? Akron, Ohio

  • Sheila

    Me too–totally worthless. Netflix works though.

  • Sheila

    Me too

  • Sheila

    My Netflix works, but Amazon Prime will not even turn on. My internet connection is fine. This is not logical to me.

    • Jerry Green

      I had the same problem, starting about the same time. After a lot of
      fiddling around, I found that the fix is simple…at least it works for me.
      First turn TV off, then press the Amazon button on your remote. TV power
      will automatically turn on and Amazon will launch. Hope this works for you.

  • traci

    Mine went down mid week and just keeps telling me there is no internet connection. All other apps work.

  • Compton Archery

    how can amazon fire stick provide netflix just fine, but not amazon tv, and all the help from amazon points at “my” bandwidth!!

    • first name

      I have exactly the same problem. It’s so frustrating!!!

  • Charan M S

    I recently had this problem – here’s what I did: I contacted my ISP (Google Fiber) and they told me that sometimes when companies like Amazon Video or Netflix update their apps customers might need to empty the memory cache on their TVs in order for the updated app to work. They said to unplug my TV for at least 30 seconds; then, plug it back in and hold down the power button for about 20 seconds. This cleared the TVs cache and Amazon Prime Video started working again. Hope this helps!

    • traci

      This doesnt work in texas

    • Starlla Gribble Dupert

      Just tried this and nothing! Akron, Ohio

  • ObjectivelyModerate

    Vizio TV won’t load since Amazon design change.

  • sprale

    I have a TCL TV with Roku built-in, and it worked great (even over DSL most of the time) until lately. I get the message to sign up for Prime when I’m logged in. I’ve logged out and back in again a few times (which sucks with a strong passphrase) with no change. Is it Amazon, Roku, or what?

  • Igor Bottsky

    No Net Neutrality Under Trump. Thanks moron Trump voters.

    • get real

      You’re welcome, jack ass lefty!

  • Jill Wilm

    All of a sudden Amazon Prime Video will not work on my ROKU Premier +, It works fine on my older ROKU. Presque Isle, Wisconsin USA

  • Monica Vargas

    My Amazon Prime doesn’t load via my Sony Led tv . West New York , Nj

  • Zman

    Could not watch Bosch last night. 🙁 Resetting everything did nothing. Super pissed at this point. Everything else via my ROKU works fine. C’mon Amazon!!

  • Minxies516

    Amazon Prime was working fine. Left the house for a few hours now it won’t load. Tennessee

  • Deborah Billings

    I’m in eastern Wyoming and amazon prime hasn’t let my iPad stream since Saturday April 7. Worked fine on Friday. I keep getting message to check WiFi connection, which works fine for Netflix etc.

  • Christine Platt

    I always have problems with amazon..low bandwidth, improper loading to my vizio smarttv, etc. Never have problems with Netflix or Vudu. Have fast enough internet and WiFi. What is it with Amazon streaming?

    • Starlla Gribble Dupert

      This is exactly the error I am getting, so aggravating!

  • Jesse Bateman

    Not working on Xbox One in Sebring, FL. Can navigate app but video won’t load.

  • Jodi Hicks Barr

    PS4 after update just shows prime video logo and never gets past that.

  • Dorothy M Dickey

    Amazon prime was playing this morning but now it will not load at all!

  • Paulina Guerrero

    I’ve had no trouble the last three years with my Vizio tv using netflix and amazon prime, but for some reason the last two days my smart tv won’t let me stream amazon prime because “there is not enough bandwidth” it still plays netflix though. Help.

  • Mr Lizard

    Grand Tour will not play, but Archer season 2 was fine

  • Brian Johnson

    Playback on Amazon app on LG Smart TV keeps stopping (like it’s buffering but it’s not). Has been doing this for a couple of weeks now. Damn Bubble Guppies won’t play and my kid is pissed…

  • Durabin Dothurin

    no error code on roku tv just wont actually play anything, can fast forward in scene but just black background with closed captioning. works fine on pc just roku tv.

  • Mia McCarty

    Error Code 9074 on roku
    Will not load anything 🙁

  • Dr Strangefinger

    Not working in western NC. Full menu, but wont stream s#%@!

  • RM

    Choppy video streaming on mac. Rebooted. Checked speed, still choppy.

  • Craig

    Can’t stream anything in 4K on any of my LG TVs

  • angry parent

    Not working for ps4

  • Christopher Majava

    Back up and running in fl

  • Magdalena Hochwasser

    I deleted the app and reinstalled it and it worked. TCL Roku TV. I was on episode 7 of 10 of Absentia. Very good show but just as it was getting good Amazon crapped out on me. NO! Lol. Prime video would however work on my phone with no error code.

  • Darron Reynolds

    I only have partial menu on Roku… What going on? I’ve done all the regular stuff to try and fix the issue. I’m running out of time to see my rental… Ugh!

  • Gail Bonnstetter

    Still not working in Orlando, Florida. I see the two movies that I have watched and then I get a list of five Amazon original series and five Amazon original movies nothing else!

  • A. Newton

    Amazon is working again. For now at least. 9:14pm est 3/20/18 Suwanee, Ga.
    Roku stick

  • Secondary systems will not give full menu. You will have to hit the online URL and modify you watch list or search then add to watch list using that URL which is now online. HTTP vs HD streaming is different technology. And someone made a comment regarding three servers – it is not three. It is three hundred.

  • susan fallon

    We seem to be back up in South Jersey

  • Sabrina A Oty

    9074 error code LG Smart t.v. TN.

  • Sabrina A Oty
  • Leah Clark

    Error 9074 on TCL tv Cannot see full Prime video menu – central Wisconsin

  • Andrew T. Oliva

    Back up in Redondo Beach, CA

  • Christopher Majava

    9074 on Visio tv. FL. But works on my iphone

    • iPhone/Mobile is different servers, different technology. No comparison to web/appliance. The web components and/or servers designed and separate from standard PC/thin client devices. However, curious – when you say “works” – did you actually watch a Video or did you just see the videos listed?

      • Christopher Majava

        Actually watched, compared to the tv not even loading the home screen

  • Mary Calles

    Not working Samsung Smart TV. Error 9074 Duluth, MN

  • susan fallon

    what does 9074 error code mean? We are in south jersey. I pay for this, what is up prime? fix it or tell me how to fix it!

    • Dustin Newton

      Still seems like it is coming back online and then going back down

      • susan fallon

        mine never came back. what is going on? does anyone know, is amazon even paying attention?

        • Dustin Newton

          The way people have been commenting it looks as if Amazon is doing something, but the servers can’t handle the load

    • You won’t find a definite description for 9074 error. It means “system unavailable”. It rarely happens but 99% of the time when you see this error is caused by high latency and where non-business class consumers have zero SLA on bandwidth where 5-7pm or so their is an overload when customers of ISP want to stream a movie and regardless of ISP the centralized mesh becomes congested creating extremely high latency but also attenuation. What happens next is the business class customers get QoS (quality of service) which allows (this is fully stated in your agreement with all Internet providers) where those lines get guaranteed bandwidth. How? QoS. The non-business class users bandwidth goes lower and lower as business class lines get priority. This is why your streaming video swaps back and forth between high definition and blurry. Streaming HD video and audio starts to get choppy or perhaps the audio seems “behind” to a certain degree and then your video quality drops. Regardless of ISP, you still have a per street or zip code that shares the same backbone. ISP contracts are shared bandwidth. Each ISP might terminate to different CO’s and yet those CO’s then use a shared mesh network. WHy? Because no one ISP owns the entire mesh. You are paying for access while they are paying the price to use/borrow the companies that own the “last mile” aka the connection that terminates to the company or home. Like Monopoly, except ever square you land on is and never will be yours. Every company uses one or in some case multiple providers relative to Internet. You cannot buy a “MPLS” network for LAN/WAN and Internet. You buy both, as a company. Then, you have multiple ISP providers if possible so if ISP1 cuts a fiber line, ISP2 becomes primary.

      The key difference here is neither option above would have helped. Everyone that posted most likely has different internet providers and yet same problem.

  • Apple Pear

    Back up and running in MD!

  • Crystal Wilson

    Up and running

  • EVE ADAMS

    Back up

  • Kathryn Killmaster

    Back up

  • Jen

    Back up and running in Tennessee

  • Apple Pear

    9074 on PS3 in Laurel MD

  • Kathryn Killmaster

    Error 9074 on Xbox one in Boise, ID

  • Sherry Cassman Vogel

    Back up in Minnesota 🙂

  • Chase Hicks

    Error 9074 Columbus, Ohio (fire tv, and Visio smart tv)

  • Allison Sitter

    Back up and working finally

  • Sister Bell

    I am getting the 9074 error on my Roku, but I am having no issues streaming via my tablet. So is it just a Roku isssue?

    • prof L

      Working with my Roku now

    • Dustin Newton

      Same issue only with my phone

  • Sarah Burt

    Indeed. It is back up in AL

  • prof L

    Up now

    • Allison Sitter

      Yay!! Thanks!!

  • Dustin Newton

    Error 9074 on roku device in Decatur, IL USA

  • noseriously

    9074 MArietta, Ga

  • Sarah Burt

    All devices are experiencing the same code. Tv, cellphone, tablet.

  • robin-m

    9074 Erie, PA

  • Gina S

    9074 in Carbon Texas

  • Sherry Cassman Vogel

    9074 on Roku in Minnesota

  • Mike Kendall

    9074 in norwalk, ct

  • Lu Smith Knueven

    9074 in KS

  • Amy Lee

    9074 Vizio Milwaukee WI

  • Tim Mercer

    Amen!

    • Allison Sitter

      How do we even go about contacting them?? I want it to play my show I was watching

      • Tim Mercer

        Nothing on any amazon site about this. Seem s they’re avoiding the issue. Wouldn’t be nice to know what’s up…?! Everyone should request a partial prime credit!!!

  • James A Smith

    9074 Cairo NY

  • Mia Ramsden

    9074 in Chocowinity NC

  • Alex Garren

    Down in Brooklyn, New York with error code 9074

  • Danielle

    9074 Philadelphia pa

  • BeckyWeckyWowe

    9074 Powder Springs, Ga

  • Sharon Cassidy-Rivenbark

    9074 in SC

  • Andaia

    9074 Nottingham MD

  • Sarah Burt

    LG TV West Central Alabama Code 9074

  • Sister Bell

    9074 in Atlanta, GA

  • Larry Fisher

    Down in northern ohio. 9074 error code

  • Jen

    9074 in Tennessee on Vizio smart TV

  • Y’Lane Albritton

    9074 pioneer louisiana roku

  • midmom8949

    9074 in lexington, KY

  • Andrew T. Oliva

    9074 in Redondo Beach, CA

  • Derby Dbubs Dana

    9074 in pa

  • Wendi Claw

    9074…coastal nc

  • Tim Mercer

    Clearly it’s out everywhere. Anyone know what amazons doing about it?

    • Allison Sitter

      Idk but I hope they fix it soon. I’m sick with the flu and the show I was watching I really enjoyed it. Ugh

  • prof L

    9074 Green Bay, WI

  • Lynn Adams

    9074 in Sanford NC Roku

  • We R LindeX3

    9074 in Ponte Vedra, Florida

  • Jeannie Patterson

    9074 Ashland City TN TCL ROKU TV

  • 9074 Naples, NY Roku

  • Chrissy Winters

    9074 in caseyville il on Samsung smart tv

    • Allison Sitter

      Same but I’m in IN

  • EVE ADAMS

    9074 Gold Beach, OR

  • Erin

    9074 in San Diego

  • Tim Mercer

    WTF AMAZON?? 9074 on roku in Woodbridge. VA

  • Quisling

    9074 Vizio, Hollywood, FL

  • Carson Whitaker

    9074 in SD

  • Catherine Warner-Bennani

    9074 ROKU in Mesa Arizona

  • Kobicus007 (Ryan)

    9074 Michigan Roku 3.

  • Gilbert Torres III

    Not working in Houston, texas

  • Kristin Nicole

    9074 Denver. CO

  • dobermonkey

    9074 Belton,TX Roku

  • Amber

    Can confirm I’m not able to stream on LG tv or on my laptop.

  • Maria Angie Carrillo

    9074 error code Connecticut and I just finished watching a movie 5 minutes ago. Son watching Amazon in another room with no problem. Afraid to log him off to check if we could get back in. What if ge can’t finish Scooby doo LOL.

  • Gretchen Innana Mollenkopf

    9074 vizio error code AZ

  • Amazon Prime Website URL States: This page is temporarily unavailable. We apologize for the inconvenience and ask that you try again later.

    • Allison Sitter

      Mine isn’t saying that

  • Richmond Davis

    9074 error code in NJ

  • Ashley Jarowecki

    Error 9074 in Reading, PA. Hi Jeffrey Heckman .

  • Kathleen Marler

    9074 in Melboure, Florida too (ROKU)

  • Amanda Harris

    9074 error code on vizio smart TV in NY

  • Marie Ballentine Shafer

    I’m in Eastern NC. Receiving error code 9074 on Roku. Nathan issues with my WiFi.

  • Sally La Com Fasano

    San Diego – Amazon Prime keeps showing the error 9074. Worked fine this a.m.

  • KickAsh Artistry

    Error code 9074 in Northern Utah. Internet is working fine. Prime Video won’t load on computer and one TV, but fine on another TV.

  • Levi Cook

    9074 in minnesota as well

  • SFGiantsGuy

    Error code 9074 in Twin Cities 7:20 CST using Roku

  • cach22

    Looks like Amazon is having the issue. I am receiving 9074 on a Roku in Missouri. Internet is fine.

  • Ashley Drake

    In KY and Amazon is reading 9074, I am trying to stream on a Samsung smart tv. Netflix is working, internet is working fine.

    • Paula Mlinar

      Mine too. KY and same error.

  • snokohn

    9074 error in ohio

  • Jennifer Paulson Parker

    Prime is down is Lake Elsinore, Southern California area. Error code 9074 at 5:18pm PST 3/20/17

    • A. Newton

      Are you a time traveler? Can you tell me how to go back to 2017 please? /s

  • Alethea Newton

    Error code 9074 in Georgia. Using roku
    Its been down since about 8:12pm 3/20/18

  • Nicole Amabile

    Error code 9074. Unable to process request

  • Jeffrey Gannon

    Not working in dallas, ft worth Tuesday 20th, 715pm cst

  • DavC

    just got my folks tv hooked up to the net for their Amazon Prime … making small steps to get it working … did hard power down on tv , reset router … now i can get to Amazon and watch Trailers , but the Movie won’t load/start ..?? it works on their computer & kindle …?? i live right next door , have same internet provider , we both have Vizio TVs … mine is working fine ..!!?? just tried a couple shows – Top Gear … started the movie the folks were trying to watch = worked fine ..? both on Amazon Prime … we have the same Set Top Box , i have a newer different router , and my TV is 4k , there’s is regular HD . i’m confused ..??

  • Tammy Ackerman

    Prime still down,won’t load all the way. The boxes pop up with no content and the remote does not work. Netflix and Hulu working fine. Have a Vizio smart television. Problem since 3/17/18 and we are located in Sacramento, CA. When will this be addressed by Amazon? And no it is not my ISP
    works fine on my computer, just not the television….

  • Catie Garcia

    Our Amazon Prime stopped working last night . Will not open tonight?

  • James T Kirk

    Prime video won’t load. Only solution I have found is to uninstall and the rei stall which requires me to enter login again and then it works. As soon as you leave though you have to reinstall. Been like this for about a week and a half.

  • WhiskeyMaker

    Anyone get AMAZON prime working on their LG TVs yet. Neither LG or Amazon customer service have been much help

  • Faye Hester

    I tried to rent numerous Oscar nominated movies available, it lets me click rent HD, but then it goes right back to the previous screen over and over in a loop, you never get to actually rent a movie. I tried going out of Amazon and back in, I tried turning my Sony TV off and on, I tried it with 6 different movies, all the same result. WI, USA.

    • Faye Hester

      I also tried it with the nonHD rental, same issue.

  • Sandy Cuttone

    It is definitely down for the Samsung tv

  • WhiskeyMaker

    Same problem I’m having. Just stopped working on both my LG TV’s. What brand is your tv?

  • WhiskeyMaker

    My LG EF9500 OLED tv and an older LG tv both stopped allowing me to load the Amazon Prime video yesterday. For a while, I thought it was my network firewall but my iPhone (also under the firewall) works fine. I allow automatic updates on both tv’s so they are both up to date. I have loaded and reloaded the Amazon app (which has a 2017 birthday on it) so I am now blaming LG. Any word on their working this out

  • Glenda Simpson

    prime video stopped working 20/02/18 after automatic updates. dont know how to make it work again

  • Janet Szewczyk

    Prime Video app not working on IPAD since last week.

  • Sandra Ince

    Having problems with some videos not playing the screen just goes black. No problems with Netflix BBCiplayer YouTube etc so it’s not my connection.

  • SarahJCT

    Using Prime video on iPhone iOS 11. When video is selected it freezes on the title screen and I have to exit the app once or twice until it automatically plays. Been happening for about a fortnight now. Have deleted and reinstalled app and it’s up to date.

  • Sharon Taylor

    Prime video works fine on desktop. App works fine on Samsung J1 but everything I watch on Kindle Fire HD is ‘currently available’. It used to work and the Netflix app works fine so I can only assume it’s a software issue.

    • Sharon Taylor

      Plus app logo has changed in store. Old logo still on Kindle. Update due?

  • Lisa J Sims

    Have problems with Apple TV. Asks me to perform the two step authorization which is NOT set up, I checked and get a lot of errors saying Amazon Video has encountered a problem, wait a few minutes and try again, check internet connection, etc. But, I do NOT get these problems when watching Netflix on the same device with the same wifi.

  • Deborah kaplan

    Can stream amazon movies, netflix, etc. but amazon TV live keeps buffering, doesn’t come on. Not our network. Live TV like cnn streams fine on computer and phone. We have fast Internet speed. SET tv from amazon is the problem. They will never admit it’s their end.

  • Lyn Westerman

    Unable to get Amazon Video with nvidia shield but could with PS4 on Saturday 10th February. Anyone else had problems?

  • Tremere98

    Same as others. No amazon video services from my FireTV. Oddly seems to be working fine from the amazon video app on iPhone though.

  • Chuck Ford

    I’m getting some internet connection error on my Amazon fire tv. My mom is having problems too. We can watch Hulu and filmstruck and Netflix… just no Amazon prime or anything in my video library. . so frustrating

  • Stephanie Call

    I have deregistered, re-registered, checked speed, checked internet, closed app, reinstalled app, all things Amazon told me to do and I still get a pop up stating error occurred with no code. All other devices work fine. Montana

  • Kevin Ritchey

    We are experiencing same problem of not being able to use our TCL Roku tvs to watch the updated Prime Video says there is no internet connection. Verified the internet and firmware uptodate on both TCL Tv’s. It worked yesterday as Prime Video but not today. Have network connected directly to old Vizio that has Amazon prime and everything is working just fine on Vizio so we can watch in the other room for now. I deleted Prime Video and reinstalled but made no difference on the TCL tvs. Have high speed fiber 50G. Other services like Sling are working just fine on the TCL Roku.

  • MacMario619

    TCL smart tv not able to watch Amazon TV. Error message says Internet connection error. it is working on my fireTV stick but also a bit glitchy. This error needs to be resolved by Amazon.

  • Stephenie Swope

    See “Internet Connection Error.” on Amazon Prime Video app on Roku. There appears to be no help or solving the issue through Amazon Help. I can watch Netflix/Hulu with no trouble. There is no internet connectivity issue. The problem is obviously Amazon.

  • NgTurbo

    Looks like there is another Amazon Prime Video outage today everyone. How long has downtime been for you?

  • NihilistHateUnit

    Amazon prime down on both my Rokus. Everything else is working on my Rokus, Hulu, Netflix, Youtube.
    Its working fine on the fire
    stick and fire tv, and on my phone and chromebook and tablets.

    • snazzygina

      Same here.

      • NihilistHateUnit

        I noticed the logo changed on the roku today, it changed on the other things within the last month or so.
        Maybe it has to do with that

  • Daniel Long

    I watch on my tv through an hdmi link to the computer. I’ve never had problems streaming on other platforms but Amazon has become very glitchy lately. The video quality itself looks really good but it will just stop (or glitch) for a second or so every 30-60 seconds. I only noticed it in the last few weeks. Never had an issue with it before now. I also stream on the medium setting. I’ve tried the lowest setting and it acted the same with much poorer quality. I have no clue what else to do to get rid of the glitches.

  • Barbara Benjamin-Creel

    We also have trouble getting DirecTV to work with our Samsung Smart TV. And now, also Amazon Prime Video. It was so bad that we bought a Sony for our main TV and moved the Samsung to the bedroom. I’ll never buy another.

  • Janet Smith

    Keeps telling me the WIFI is too slow, yet on the same devices I can stream Netflix. Florida, USA

  • Dave Buxton

    Error code 5266 on Xbox One in Germany. Tried restarts and recycling wifi, no dice. It works fine on roku and phone, but not the xbox app which is the one I need.

  • Anthony Smith

    Cannot stream low bandwidth I live in Poortsmouth UK. Have checked broad band speed which 135 mbs.

    • Daniel Long

      135 Mbs? Man American internet sucks, I’m stuck with 20Mbs, unless I want to pay a ridiculous amount. Funny thing is, I can stream quite well at that speed with almost every platform. Except for Amazon, the video quality looks good, but it glitches for a second or so, every 30-60 seconds.

  • Martha

    screen frozen for 24 so far in maine

  • Jeremy

    Canada. Error 9074. Can’t find error code on amazon’s help site.

  • XanaviR34

    The Netherlands.

  • Mayaly2016

    Won’t log in here in Ireland!

    Xbox one

  • Ryan Ricciardi

    Just shut off mid show, Miami Florida

  • Stephen Irving

    Connected my Amazon Firestick yesterday, and it is still saying unable to connect due to Servers!!
    Steve. Midlands, England.

  • Sue Worley

    No problems with streaming Amazon in the Portland, Oregon Metro area. All’s good.

  • efred1

    we started having issues with it this morning. the app will open but when we search it says it cannot load information and kicks us off. when it’s re opened it seems fine but does it again when we search for a show.
    we have prime, and that is what we use.
    tv is a Vizio smart tv 2014. it worked fine last night!
    in Michigan

  • JulianneWaters

    App is frozen on my Samsung TV. It was working fine and is now stuck on a movie I had previously watched, asking if I want to resume or watch from beginning. HELP?

    • JulianneWaters

      In Utah, btw.

  • Jessica Woods

    Unable to watch videos for 3 days now . App will only show little circle and the error message. Savannah Ga Samsung Galaxy S8+

  • Roger-Janet McWee

    Unable to watch videos just get buffering symbols ie 3 dots at bottom of screen, Scotland

  • Tasook

    In the UK, on Apple TV, getting error: 1066 constantly

  • Mytarget2balance

    in case anyone needs this: we were getting the error “we are unable to play your video at this time”
    with an LG TV.

    This was caused by the fact the amazon prime + LG does not seem to like the 2.4g/5g router we just got.
    Solution: create a separate 2.4g only channel on the router and restart everything. (re-register the device on amazon prime).

  • Lee Linley

    Can’t get on Amazon video showing Error code 5266 on my Xbox one but logging in fine on my Xbox 360
    South Yorkshire

  • Chris S

    no service -unable to reach servers . U.k. midlands

  • ashworthme

    LG OLED TV Amazon app crashed last night, all I get is spinning circle of doom and gloom

  • PoliticalPat

    Watching series we paid for and keeps going out. Other shows ok. Is it because it is a PBS series? Our wifi is fine so no local outages! I have had issues with this series before – Poldack. We want to be REFUNDED unless you can fix immediately.

  • Jeremy Nowak

    home screen partially loads then stays frozen, not responsive on Vizio smart TV. Last 2 weeks like that. tried removing power to tv that did not solve problem. Amazon Prime used to work fine on my TV. my other devices work fine with prime. all other streaming apps work fine on my tv but, Amazon prime will not.

    • ne c’est pas Jewel’s

      Same here!
      In Wisconsin

    • Jamie Gray

      Same here North Carolina Vizio Smart TV

  • Gabbi

    Cannot play movies. Stating due to geographical location. I’m in the US tried multiple different movies to no avail.

  • Kevin Glendinning

    Can play TV series but not movies on a Samsung TV

  • Jannine G. Rains

    No error, just stuck and won’t play videos.

  • kiki

    LG Oled smart tv – Amazon Prime app not working – just getting a black screen??

  • Simon Neirynck

    Deleted the app on ps4 and reinstalled it. Works fine now.

  • RCoe

    Samsung TV app says I have an internet connection problem, but TV is connected. Other streaming apps work. Tried 3 different networks with same results. No firmware or app upgrades available for TV (software is current).

  • Greg Pitts

    getting error 5266 on Xbox One for past two days.

  • Heather Self

    I have an iPhone 6 and an iPad, both withg iOS 11.2 and the app keeps generating a network error, saying to make sure my device is connected (it is). App works fine on my PS3.

  • Jan Campbell-Duarte

    Amazon Video says cannot connect to Network on iphone 6 S running
    latest software. There is no reason
    for this error.

  • Annie Reger

    Unable on iPad, Again! Sacramento ca

  • Celeste

    Amazon video says there’s no internet connection regardless of device I use. I know the internet is working as I can use other streaming services just fine.

    • Viki Crays

      i can get it to work on a tv but not ipad or iphone. VERY frustrating.

  • Mark Bauer

    Firestick unable to contact servers. Buffalo NY

  • Charles Staszak

    Noticed today that “My Video Library” and “Watchlist” doesn’t appear on the roku app on the menu list. i have tried re-activating my account with success but still those two items don’t appear!

  • Sharon Hansen

    Since late last night, “my video library” does not show up in the roku app. its no longer listed in the menu.

  • Les Daly

    United Kingdom, LG SJ950V Amazon app won’t start up

  • Sonal Gupta

    Amazon prime hasn’t been working on my LG tv for the past few days. All other apps seem to be working just fine, so it’s not the tv or the wifi.

    • Eagle Tower

      I’ve had the same issue. Any resolutions for it?

  • K S

    Amazon prime video app for iPad not working since today’s update. LG phone amazon app working fine after update. WiFi is not the problem.

  • Ezra

    I can’t register my PS4 device with my amazon account why ? It’s new and has a free trial but I can’t access it on the PlayStation

  • TrevT

    Dec 8th Amazon working OK up till 10am, 2hrs later get message low bandwidth have 76mb fibre, all get now is spinning circle, all other apps work ok on Samsung Smart tv

  • TrevT

    Dec 8th Amazon working OK on Samsung Smart tv. Two hours later says low bandwidth, have 76mb fibre now just get spinning circle

  • Steve

    Amazon will not play movies on my 2016 Samsung 6300 TV. Started not working today. Titles all work on other devices.

  • Col

    Prime app is not working on our Samsung smart tv since yesterday. Netflix and iplayer are operating as usual. This is the second time in the last few weeks. Very frustrating.

  • Val

    Prime not working on my Samsung smart tv since yesterday evening. Netflix iPlayer etc all ok.

  • Liz

    Prime stopped working on my Samsung tv, works on all other smart devices. no software update available either so that’s not it.

  • Simon UK

    My iPad amazon prime app has stopped working for last couple of weeks after 11 months of working just fine. All other video streaming apps still working ok.
    What is going on at Amazon? – this is supposed to enhance my leisure time.

  • Chiara Guidi

    Amazon Prime app doesn’t work on my Samsung Smart TV

  • Danyale Lewis

    Prime app will load but not sign me in on Samsung Smart TV – de-registered device, re registered device, still only load generic app, not my “signed in” app with channels/watchlist. Device is now not showing up in my channels within Amazon via computer.

  • JDCarroll88

    Amazon Prime’s “Magnificent Seven” froze about an hour in on Samsung Smart TV. Roughly at 8pm yesterday. Totally intransigent…no work around, it’s utterly stuck and unresponsive. Amazon working on other devices, so not systemic there…? No recourse that I’ve sniffed out other than resetting the TV, which is last resort.
    Reset all else (except router…that’s next)

  • Brenda

    Hasn’t worked using the fire stick for about a week. All the other apps are working, just Amazon prime video app is not working. Ontario, Canada

  • Linda

    Amazon app will close on my family’s smart TV.

  • Mark Hensley

    Amazon stopped working on our Samsung TV

  • rogi99

    In SF, CA – LG 65C7P – can’t rewind, pause or exit amazon prime video, but can start video playing. App and firmware up to date.

  • Amber Kielman

    Yesterday all fine, today 23rd november, Samsung tv, Amazon video app opens. Can select the series i want to see, however app is not responding to “execute/enter/play”. Other apps running smoothly incl Netflix. On iPad app runs fine…

    • Tim French

      The same with my Philips TV. All good until the app update on 22/11/17. I see programs, but can’t navigate to them.

  • Mel C

    The App will not open on Nexus 5X

  • David Dyer

    Amazon streaming tv not working on my Samsung smart tv. started yesterday, 11/21/2017,
    and continuing. tv firmware up to date. all other streaming services working

  • Sam McKinney

    LG C7 2017 model stopped loading after watching a show. Deleted app and reloaded. Seems to be working now.

  • Sarah

    Not working on Sony tv London 19nov. Other apps are working on tv. All updates loaded. No error message . Just the wheel turning on top right of screen

  • mj

    not loading. other apps load, not Amazon Prime. fine yesterday. restart, rebooted, checked for updates…still not working. Oregon.

  • Flip Dynko

    I’m from the Netherlands. Streaming Prime Video hasn’t worked for me at all yet. Yesterday, November 17th, I received my Amazon Fire TV Stick in the mail.

    Setting up worked fine, though I noticed I was presented with the AMERICAN video selection for Prime. Couldn’t play it, as my device’s ‘current location settings might be incorrect or unsupported’. Error Code: 5505

    Looked it up, switched to the Netherlands and yes, everything appeared as it should be. I installed Spotify, YouTube, Netflix, all working properly. But when trying to watch ANY video on Prime, I still get the same error message, despite that both my in- and external settings are supposedly correct. I’ve tried resetting it to factory setting at least twice now, still no improvement. Content remains blocked by Error Code 5505.

    Playing on my tablet workd fine, though I have no way to stream it, as the system isn’t optimized for streaming the whole screen.

    Called customer support. Nice lads, but both phone calls haven’t provided me with a solution yet. Waiting for the third call.

    Running on Fire OS 5.2.6.0. No updates available.

  • kimba

    It only partially loads then freezes up on my vizio smart tv. It’s been like this for two days now.

  • Andrew Ramsay

    Not working on my Samsung TV on 16th November. App is frozen and firmware up to date.

  • Janna Balthaser

    Same exact problem on my PS3, which started about when you said yours did. And Netflix and Hulu work fine on the PS3.

  • Alison McGuire

    it was working all morning for me and then all of a sudden nothing, I thought it was my chrome or my payment issues but all of that is working, however, when I did go into my account (at first) it was only offering trial versions for showtime (which I pay for monthly) but was showing that my account did not have me as a member- so something is definately wonky or off at amazon

  • Sugar Cayne

    Instant Video not working for me Nov 14 2017

  • Rosie Ison

    Having the same issue last night and today in the U.K.

    • Rosie Ison

      I’m using LG TV and IPad. All other services work fine, so definitely an Amazon issue

  • Stephanie Hazzard

    Amazon Prime stopped working earlier today and still not working

    • Rosie Ison

      Same here. U.K.

  • bev

    Doing that to me now, Nov 7.

  • bev

    Same.

  • Catherine

    I’m in France and just downloaded the amazon prime app on the ps3. It won’t let me sign in. All I get is the circle. The Netflix app has worked with no problem.

  • melissa

    My amazon instant video app on my smart TV will not load up it worked fine last night but won’t load up this morning the screen is just black

  • Buddy

    I’m getting it randomly, but on 2 specific [Ultra HD] shows I was trying to watch, while a movie, and 5-10 minutes of another [Ultra HD] TV show streamed just fine on the new TiVo Bolt. We should have 100 down, so plenty of bandwidth here, but I’m just wondering if the Amazon Video app on TiVo is just bad, or there is some weird way that Amazon is streaming is overwhelming our system here. VERY ANNOYING!

    • Buddy

      Error message is:

      “Problem Occurred

      We’re unable to play your video at this time. Please try again in a few minutes or contact Amazon Customer Service at [link]”

  • Say What?

    for the last 3-4 weeks, “we’re unable to play your video at this time”, error. I stream via a Samsung Blu-Ray player, which has worked perfectly for over a year. I, too, after four tries get “insufficient bandwidth”. But I verified my download speed is 70mpbs, and a call to Spectrum confirmed I have no internet problems. I’ve reset all devices. Getting tiresome. What gives?

  • spacepope68

    Amazon prime hasn’t worked on my LG OLED55C6P for the past 2 days, except for 45 minutes today at about 7:30PM, otherwise it will either say there is a problem with bandwidth or it just turns the screen black. The only solution I found was to unplug the TV and then plug it back in. That will at least get you back your prime list but you will not be able to play a movie. Not a problem with bandwidth really as my PC was not slowed down. PC was off when I tried to use the Amazon app. And the suggestion that I should use a Fire TV stick is just wrong, I paid for Prime and should not have to spend more for it to work properly.

  • King

    Using amazon prime on LG smart Tv, have had streaming issues for a few weeks and also today. Looked to update software etc … getting very frustrated!!

    • Rajen Patel

      Same!!!

  • Sim Simma

    It hasn’t been working the past two weeks on my Samsung Galaxy 7. First it would take a while to log onto the platform. Then it would get glitchy while I’m watching downloads. Then it started deleted my downloads. Now it won’t log onto the platform at all.

  • Robert Lytle

    Amazon prime comes on as usual but no icons when I go to movie a blue screen and says “HDCP unauthorised. Content disabled”

  • Doug Phelps

    LG OLED55B6P

    App will not load.

  • Eric Wetmore

    Watching wwe app on the 2nd generation amazon fire stick. The audio works fine but the video is framing wrong. I have a roku 3 box and everything plays fine. I’m using ethernet connections for both roku and d fire stick.

  • Thoridan

    Both Alexa units and both Fire TVs down in north Jersey.

  • JULIE

    Firestick, message, “Home/Your Videos/Movies/TV Shows” : is currently Unavailable, We are currently unable to contact our servers. Apps is working with previews and downloads. Roku 3 Prime is working fine, but not in the Firestick. This issue started October 22, 2017. Ohio, USA

  • Colin Black

    Tried watching Amazon Prime movie last night on TV. It stopped several times and the only option was restarting and fast-forwarding but this exhausted my patience and I gave up after five such restarts.

  • Amanda Vigar

    Tried using Amazon Video on my Samsung TV today and says it no longer works on this device! No warning!! So what are they taking my £80 a year for!!!! Really annoyed!

  • Scott Stroud

    Try to download app on my Samsung UN50H but get a notice that this function is not currenly supported. Anyone want to hazard a guess as to why? Hulu and Netflix work fine. USA.

  • Jakob Evers

    I cannot login at Amazon App on LG, Getring error code 1066, and living in Denmark

  • Eileen Brett

    I cannot load Prime Video. It was working 7 days ago. Now bkack screen with orange circle going round. Using Samsung S7. Full internet for tv and other apps. I live in Cheshire. U k.

  • Jason

    Insufficient bandwidth error !!!

  • EdP

    Having issues streaming to our Vizio smart TV. Our cable seems fine. I can stream on my PC. Netflix is working fine. Fort Lee NJ

  • Paul

    Black screen for a couple of days now on our TV … but still fine on iPad ??? It’s a real ball ache.

  • Sebastian Groschopp

    we had the same problem this weekend. amazon video via ps4 not working, run into timeout with broken app startet. also no amazon video via samsung tv series 7. amazon video via browser on win7 ultimate 64bit work as inspected.

  • Frank Tagge

    Having issues streaming to our Vizio smart TV. Our cable seems fine; & I can stream to my iPad… Denver metro area.

  • Shira Rubenstein Chiron

    Last night I tried to stream a movie on Amazon it would not work I called Amazon and was on for over an hour with someone who had me delete the app put the app back reset settings then she turned me over to Roku he insisted it was an Internet issue I called Comcast today there is no Internet issue I am very disappointed I live in Florida and cannot use the Amazon TV at all

  • Michael Street

    I’m getting a ‘problem occured’ message on everything but trailers on my Nvidia shield. Amazon are stumped by it as well. The strange thing is, the app works perfectly on my phone and my old Android box but I downloaded it on them. it just seems to happen when the app is pre-installed.

  • Brian Wiltshire

    I just get the top menu, black screen and three dots bottom right. Apps work fine but not Prime Video. Using Amazon Fire Stick – Prime Video is fine on my PC.

  • Krishna Maibam

    I just got a black screen. Other app like Netflix works fine. Just stared 2 days ago.

  • Pam Watson

    Lost video access programmes come up but won’t play. Movies fine ???

  • Jane George

    Hi my Amazon prime tv is down is anyone else’s ?

  • Sue VanDiver

    Having same issue. Partially loads then says insufficient bandwidth message. Been like this for months!

  • ICV

    I’m not able to get my amazon fire TV to connect to the internet. It keeps telling me there is no connection, check WiFi settings, but, i am able to connect just fine using my ps4, & iPhone. On the ps4, i downloaded an update, launched netflix & started a movie with no problem. Went to try prime video, and it says to check my internet connection. There has to be a problem with amazon, and if that is the case, the message to check internet connection needs to change, cause that’s not the problem.

  • Beth Orliss

    Amazon Amazon video keep stopping and leaving Amazon going back to the Roku home page. I checked the network settings and everything is fine. I went to Crackle and it streamed flawlessly. Therefore, it appears the problem is within Amazon. 9-30-2017

    • Dina Poncia

      I am having the same problem with my Roku TV. Amazon video will play for a 2 minutes, then go back the Roku home page.

  • Bruce Pryde

    Seems Amazon performed an update on 9-22-2017 on my Fire TV. Ever since then I have
    had no Amazon Prime Video. All other apps, Netflix, Hulu work fine.
    Wish they had put a “go back to previous” button in there.

    • Neil

      Same here. I even went through the factory reset and updates but no luck. Video is working on my other devices though. Any luck fixing this?

  • Tonya Gray

    Having same issue. Partially loads then says insufficient bandwidth message. Any ideas??

  • jenny margolis

    Getting insufficient bandwidth on your streaming device message, get all other apps work fine on my roku. Tried all trouble shooting measures and nothing helps.

  • Ivan Bernabe

    Amazon has been down for the past week.

    • Jane Ripley

      I have had the same problem. Worked well in August.

  • Michael Lynady

    For days Amazon Prime video states that any video I try to play is not available at my location. Also, getting the dreaded not enough bandwidth message on my Samsung smart tv. Calling Amazon was a waste of time.

  • Aditya Mehra

    On my Xbox One S , downloaded the Amazon prime app a month back, working fine, but since today 10/09/2017 not working , just says not enough bandwidth… But Amazon prime is working on Android phone and tablet and also laptop…my net speed is 16 MBPS..and net working all fine…

    Location – Mumbai, India

  • Anne

    Today I activated amazon prime video on our samsung tv. I could see movies to select at 3pm, but choose none. Then at 10pm I tried to watch a movie but got this message “If you are having a problem with our service and require customer support, please go to: http://www.amazon.com/videohelp. That site did not help resolve the issue. Is it possible that Amazons server can’t handle the load in the evening?

  • Anne

    Signed on to Amazon prime video at 4pm….saw movies I could watch…didnt select anything and logged off…now at 10pm I get an message on the amazon app “If you are having a problem with our service and require customer support, please go to: http://www.amazon.com/videohelp“. That site did not help resolve the issue. Could it be that too many people are accessing the Amazon server at the same time?

  • Claire Alicia Anne Collins

    Today, 9/9/17, Amazon Video is not loading on my Visio Smart TV, nor my iPhone, nor my MacBook Pro. It hasn’t worked since Thursday night, 9/7/15.

  • danah

    amazon not working in my sassing smart tv .. giving me error code 1066!

  • more_or_less

    Amazon Prime will not come up on my Vizio TV at all. Everything else works fine including Netflix. I have uninstalled the app, then reinstalled it (which worked before) to no avail. I can’t even get into the app to get it set up. All it says is “Loading”. Worked day before yesterday but hasn’t worked since yesterday 🙁

  • Jason Cavanaugh

    Amazon and Hulu wont load all of a sudden. I been having issues for a few days I don’t understand we all pay for a service and some ppl can use it still but i can’t….. Netflix runs just fine

  • Michelle Lisa

    Amazonprime not working on my ROKU in Southern California 9/5/2017 at 8:47pm Pacific time. Asking me to sign up but I have been a prime user and watching on Roku for years.

  • stillunemployed

    Amazon Prime India is down since last week. Earlier it was working perfectly, but now unable to play any video.

  • Bill Russo

    Amazon is really starting to frustrate me. Hulu, Acorn, Netflix and Youtube work great but Amazon is alway short on bandwith….I think they (Amazon) have messed with their output of bandwith

  • Andy Kennedy

    Almost a week and can’t get on amazon prime it’s a lot of money and I can’t use it ??

  • Mel

    Amazon prime down on my ps4 with error 1066…only just downloaded it!

  • Stewart Quinn

    Down on Samsung tv since the 2-9-17

  • Wayne Conley

    Using Fire stick Amazon prime video starts and immediately returns to start screen. All others are fine. Netflix etc.

  • RobbieC

    Using Roku via Comcast, after 5 minutes of playback of any Amazon Prime video, I’m kicked back to home screen.

  • Could not connect yesterday on my LG smart TV, could connect this morning but can again not connect today

  • Trevor L

    Still down today on my PS4…

  • Janzen Pelger

    I click the prime app on Xbox one and then the app just crashes.

  • Tom Duval

    Prime video is down on my TV but works OK on ipad and kindle.

    • Sandra

      I’ve updated my LG TV, I’ve logged out and logged back in again and still can’t watch a Amazon Prime movie on my TV.
      I can see the choice but I keep getting problem with internet connection. I can get the movies on my iPhone and iPad.
      HELP! Please

  • Zoe Hobday

    Amazon prime video will not work on my 4K LG tv, Uk

  • Marius Petrovici

    Down in Canada too.
    Nvidia Shield device “We’re unable to play your video at this time.”

  • Katejo

    Amazon prime video has slowly stopped working. Today not at all. Called vizio and did system updates and that didn’t work either. All other streaming apps work. Not sure what to do next.

  • AccidentalMtGirl

    Amazon prime instant video down on my Visio smart tv in Virginia, USA

  • Ian Livingston

    Amazon Prime Video app will not work on my samsung tv. Uk

  • Ron

    Amazon Video not working today on my Roku. Netflix and Youtube and others work fine. Fix it!

  • Chris

    I live in North Carolina and just bought a TCL Roku TV. This morning the Amazon Vido gave me the “Internet Connection Error”, but it worked yesterday. I thought about doing a system reset, but then I saw that I wasn’t the only one. Someone please fix.

  • jpdorgan

    August 11, 2017 – Thought it was my Roku 3 but seems like a lot of people are having trouble. It gives me a black screen that says “No Internet Connection” That’s clearly not true since I am using the internet to write this.

  • John Ostrander

    After several frustrating months of the poor selection Netflix has been giving us, I canceled in June and haven’t missed all of the korean soap operas and classic Polish war movies.

  • John Ostrander

    Tulsa OK 11August 2017. I thought it was the ROKU (I will never own another ROKU…they suck,. this is my 2nd) but “internet connection error” message. All of the other channels work, I was watching my local news channel streaming so it’s not the ROKU this time. However, I rebooted the ROKU and checked my router and wifi. It seems to be fine since I’m here entering this comment.

  • Kari Propst

    My amazon video stopped working on my Roku today. I had to remove it from my devices on amazon video and removed it from the roku. Reinstalled the app onto my roku still didn’t work double checked my wifi still didn’t work unplugged and replugged in the roku and still didn’t work. Please fix this issue so my guinea pig and i can be widely entertained -Utah U.S.A.

  • Guy Debord

    I have the Amazon Video app through Roku on my TV. Internet/Wifi all working. Keep getting message about “Internet Connection Error”. But my connection is just fine, thank you. Philadelphia, PA, USA

  • Christina Overton

    Highly annoyed. Worked perfectly fine yesterday and today all I get is the black screen with the amazon logo, Netflix, YouTube, and all other apps on smart tv work perfectly fine. 8/10/2017.

  • Millie

    What a nightmare August 8-9th 2017 has been with not only Prime but Netflix. I’ve been so addicted to Prime since I got it a few days ago. I was ready to cancel Netflix. I spent hours thinking it was my internet service and did everything I could to restart… recalibrate , re-everything. Even take all the plugs and. Injection out and clean them.
    Now I have organized and clean cords and got all the dust bunnies behind TV.
    Wow!! About 3am Netflix started to work. No news on Prime. Despite saying my internet connection was strong … it would send a message on screen that I had no connection!!! What’s going on. I live in in one of the boros of New York City- Queens.
    Millie

  • Stephanie-Louise Heather Patri

    Down in South England! Doesnt work on the tv when opening the app. Netflix etc works.

  • Brenda

    Not working on my PS4 but is working on my IPhone 6 Plus app Kansas

  • Stephen Carreira

    Not working on PS4. No problem with Netflix or sky

  • Harry Sidelinger

    Amazon video not loading on PS3 Peabody MA,just stays on the Amazon splash screen. Still works on Samsung phone

  • Mikayla Lindsay

    Amazon prime not working on ps4 when will this be sorted

  • For me it’s down on both PS3 and PS4 this morning.

  • Brett

    USA PS4 it stuck on the the screen that says amazon. When will it be working again?

  • Harold

    amazon prime video down on PS4… when will it be working??

  • mic56

    I am so tired of the Amazon video app I have several ROKU’s and the You Tube app works better than Amazon. the pause, FF and rewind are so slow to respond it maddening! I am about to uninstall the app. Like I said the YouTube app is more responsive and that one is slow too.
    Peoria, IL

  • Joe Greene

    Was using amazon prime earlier today on xbox 1 now it won’t start. Netflix has no problem. Bronx NY 8/6/2017

  • In Atlanta and Amazon has not worked on Roku for 2 weeks….customer support had no solution..

  • AMA

    Ha, Daniel Tiger just went on the blink for us!

  • AMA

    Amazon video down right now (Sony tv) – “Cannot connect to Amazon video” Internet Connection Error

  • Charles Craig

    Not working on Xbox or iOS in Texas, USA right now 1150pm central, 8/3/2017

  • Jeff Davi

    Amazon video is working on my smart tv. Still it doesn’t work on any of my roku players.

  • Ange Medwid

    The Amazon Down Map stays highlighted in the same way every time I look at it. Is it just a farce?

  • Ange Medwid

    Yes, me too. There is something seriously the matter with Amazon network, not the customers’ networks. Very frustrated. NO streaming since July 22nd

  • Ange Medwid

    Are you still stranded in limbo? I am as of July 22nd. NO streaming from Amazon Prime Video & add-ons that I am paying for!

  • salty af

    I just bought the firestick to take with me to school and its not working. I am too salty right now. I was hopeing to finish watching covert affairs.

  • tommy wallop

    Me too Sue, France here using DNS change for london, stopped working on my TV and Kindle Fire HD this afternoon too, strangly still works on my PC.

  • Sue d

    Stopped working 3pm Wednesday 2/8/17. UK viewer.

  • Mel

    It started giving me Network error today 29Jul in the US

  • John W. Gabert

    HDCP error while trying to watch Amazon Prime on Roku

  • Dave Johnson

    Bought new fire stick today everything works apart from Amazon prime, showing network error. Although works on LG smart tv very frustrating. UK 28 Jul 17

  • Martin Oliver-Kendall

    The app is not opening on my xbox one since the 28th july in the uk.

  • Danielle Lee Gluszek

    Keeps saying Insufficient Bandwidth when We have the Best/Fastest Service offered by Our Provider.
    Please fix this. Very Frustrating.
    Wisconsin

  • Jeff Davi

    Amazon prime not working on roku since July 20. Nothing is being done to fix it. This will be my last year with Amazon.

    • Ange Medwid

      Hello Jeff, are you still without any prime video streaming? I am for a while now. Their help desk is no help. My network is working efficiently with all other sites. any suggestions?

  • Ange Medwid

    Amazon Prime Video not working since 7/22 All other streaming (Netflix/HBO) works however. Have they been tweaking things again? Very frustrating. We pay $ for this service, yet it is so fickle.

  • Angela Simmonds

    My amazon fire stick not working or streaming isnt says we are unable to connect to amazon services tells you to go to network settings but shows no wifi when you scan for available networks seems the problem is with amazon itself not the network.

    • Ravish Chatrath

      That’s true. My Netflix works fine on Fire stick. There are issues with Amazon servers, looks like

      • Ange Medwid

        Yes, for me since July 22nd. Everything else is working except Amazon Prime vid.

  • Ravish Chatrath

    I have the Amazon fire stick. Today the Amazon video are not streaming properly and says issues with network connection. However, at the same time Netflix is working perfectly fine. Don’t know what’s the issue

  • Mike

    No Amazon says there severs are not connected, son not happy he needs his amazon, wah wah….

  • Hannah Hargrave

    amazon video not working on TV. Says no internet connection despite all other devices working fine off my wifi

  • dds58

    Amazon prime cant keep buffer full since July 10th at 7pm pst. Hulu and Netflix work fine, and my internet is downloading at 65 Mbps on speedtest. Nothing else is using the internet at the same time, so it is not a bandwidth issue. Samsung smart tv and Comcast ISP

    • Ange Medwid

      Is it still a problem for you? I am without any streaming since July 22nd. Prime Vid & add-on channels just won’t load.

      • dds58

        No, im ok now, and I did nothing on my end. So, it must have been something Amazon did…

  • JL

    Amazon prime not working on samsung smart tv for almost 30 days now. App stays frozen and will not allow to go back to home, reset or log out.

  • Steve Jenkins

    Amazon Prime not working East Anglian on LG TV, model 55UB820V-ZH

  • Rodrigo Almendras

    Samsung smart TV can’t access the service today from Chile

  • Alice Richmond

    This happens to me A LOT—especially when accessing it through my SONY Blu-Ray player. And it will say there is a connection problem, yet Netflix, YouTube, and HULU work perfectly. The automatic error message tries to make it look like the issue is on my side of the connection. Clearly, it isn’t.

  • Sara

    AMAZON DOWN IN THE MIDLANDS UK SINCE TUESDAY

  • Rhys Wyn Parry

    I have a similar problem. Got a new Panasonic tv yesterday and the Amazon app worked. I’ve just noticed today that it doesn’t open and goes back to the previous page. There was a system upgrade today so it could be that. I did notice that there have been similar isdues with Samsung upgraees

  • Carl Fuglein

    No signal in 70458 on 6/22/17

  • Teresa Longacre

    No signal. USA

  • Susan Dutton

    Can’t access Amazon prime,says no wi fi ,,, regular accurance , getting fed up now , everything else is working !!!!

  • Susan Dutton

    Cannot access Amazon prime saying not connected to wi for everything else is working ,,,happens a lot

  • Jim

    Was watching Goliath last night on Samsung smart TV but it has frozen on home page tonight. UK.

  • Pranjal

    Amazon video says I am not connected to internet, Samsung TV. I am able to use Netflix on the same tv using the same internet connection. This is in India

  • KCH

    Cannot load movies on Amazon prime 6/17/17

  • K c henderson

    Cannot access Amazon prime – the site does not load. June 17, 2017

  • JoJo Joanna

    I can get to choising which movie I want to wach on Amazon Prime and when select watch now it goes to black screen, no sound,nothing. This is a several time in which he last couple of months and no fix to the problem. Will definitely cancel my membership as its pointless paying for a product you physically don’t get! Almost like going to the restaurant ordering food and the only thing you get is the bill!!!! Angry!!!!
    Defo not gonna recommend it to my friends!

  • Butterscotch McQueen

    No Amazon video, 4th time in 3 weeks

  • Tom

    Not working on Panasonic 50EX700 in UK

  • Carla-Maria Buchanan

    Amazon fire to not workingZ “Home is currently unavailable”. Nottinghamshire UK

  • Franchesca Vega Graham

    Amazon not working at all in Atlanta Georgia

  • Steven Littlewood

    Not working in the UK on Panasonic TX-50EX750B TV

    • Rhys Wyn Parry

      Got the panasonic ex700 yesterday and Amazon did work. Did the system update today and it has stopped working.

  • brendariley

    Amazon Prime nothing but a blank screen in north Georgia.

  • Tferr

    Remote won’t work. Amazon Tv is not working. I’ve had this happen before. You just have to wait it out. Tv is fine and can get Hulu and Netflix on other platforms.

  • mr g

    Mine stopped working today 10/6/17 for no apparent reason my server is bt nothing at all works

  • KarolG

    Brand new LG. Video started and then froze to black screen. No way to go back to menu. Bandwidth error before black screen. Fortunately, I purchased from local TV store. Dublin, Ga.

  • Allyson

    Amazon Videos on our Sony Bravia hesitate/jerky. Wifi has been rebooted. TV was powered down for 15 min. No other tv in the house has this issue.
    What can it be?

  • Kim

    Keep getting an “Internet Connection Error” and says to check the Amazon website. Other movie and internet sites work. Definitely a problem between my TV (Samsung) and the Amazon prime movie site.

  • Wendy Stone

    Amazon Fire stick not working on tv & Prime not working on phone. Says no network but I have strong internet connection. Bristol UK

  • laurie poss

    amazon fire tv stick is s blank screen in maryland. nothing

  • bpollen8

    Not working Louisiana. ROKU. Today, Monday, 5/29/17, afternoon, CST. Can go in, but movie would buffer a lot, then stall. Go out, back in, stalled. Out, back in, worked better. Finally able to finish the movie. Other streaming services working fine.

  • Chixsngr

    Not working in California on JVC TV.

  • Lisa Craggs

    It is usually great. Just the last few weeks it has been temperamental.

  • Lisa Craggs

    Amazon Prime Instant video been temperamental for a few days – keeps loading just a black screen. On samsung tv in south Norfolk

  • Jack Noble

    amazon app on samsung smart tv not working, allows me to rent film but when i go to watch it the screen turns black. im in North Wales.

  • Donna Maxwell

    Amazon prime not working in Temple tx on LG smart tv

  • Gill Evans

    Can’t get amazon prime ,tried all options ,Netflix ok …….when’s it going to be fixed ?

  • Charlie Parker

    Having issues streaming only certain shows on amazon prime in the north west U.K. The programme The Grand Tour loads up, plays about 3 – 4 seconds and then simply flicks straight back to the smart TV home screen – not even the Amazon Prime home screen. Happening on a Panasonic smart TV. Anyone else experiencing similar issues?

    • Rick Paine

      Yes

  • Amy Ascroft

    Can’t get Amazon prime videos to work on my SONY smart TV however works fine on the laptop. Really disappointed in amazon prime as a new customer who joined yesterday.

  • Paul Kelly

    Sony Bravia TV has been working fine then stopped working on 25 May saying there is a problem with the internet connection – however no problem with Netflix – UK

  • L Duguay

    Fire TV box, not working. Unable to connect to servers at this time message. Clearwater, Fl. Olevia TV.

  • Andrei

    Stopped working on my Panasonic 50ex700 last night. I click on the app and nothing happens. Gonna wait a couple more days if the problem is not fixed i will leave prime.

  • Maud Attrill

    Stopped working on my samsung TV this afternoon in UK. have only just joined Amazon prime, so I’m not impressed.

  • Andrew

    Can’t play amazon prime content through my LG smart TV. IN RICHMOND VA

  • Cassandra Taylor

    Prime won’t work on my Lenovo Android Tablet but is working fine on my Samsung S6 mobile phone. Tried uninstall and reinstall, no good. Starting to get heartily sick of this at least once a week I have trouble with this app. Australia

  • Jc Shetterley

    Prime won’t work on Samsung Smart TV. Was able to access it three days ago–Raleigh NC

  • Rebecca Lynn Malmberg

    Down on Samsung Smart TV today. Worked fine yesterday. Santa Barbara County, CA

  • mkoonce

    amazon prime instant video not working on Samsung smart tv . Wood Dale, il.

  • Laurn Fontaine

    Prime won’t link up on Vizio SmartTV…app works fine on Kindle. NE Wisconsin

  • Karen

    Connection to internet ok and screen good – but Resume button not responding. When I try other programmes and Apps, it doesn’t respond to play. This is in the U.K.

  • DERF

    Amazon Prime app down on iPad since around 13 May. UK

  • Hope Vincent

    Video is down in Ventura County, CA on my iPad.

  • Janine Therese

    down on my new samsung tv in miami

  • Curtis Post

    another for down on ps4 in socal

  • Michelle Walker

    Down on PS4 in SoCal

    • Whaaaa?

      It’s down in Redondo Beach and has been for a day.

  • Guy Bradney

    Brand new LG OLED 65 TV – Australia – just black screen. Worked once…updated app. never worked again.

  • Kerri

    No internet connection (Wisconsin)

  • David

    No video streaming on my firetv in Vienna (Austria), somebody else?

  • Richard Porter

    Ever since amazon put the new format up my system wont work.. constantly freezing . what am I paying for when i cant watch anything.. if this continues I’m cancelling.. Wakefield UK.

  • Linda Griffin Henke

    I cannot stream Amazon on my Roku device in Salinas, California.

  • Early Modern Wales

    lg smart tv app for prime stopped working two days ago. Just get blank page saying file error. Nuffink! South Wales.

  • Jane

    I’m in New York City Friday May 5. Won’t load on my iPad.

  • Rocky

    It was crap last night. It would just up and quit. Our signal was good. Netflix and other streaming video worked fine. Amazon apps are also NOT user friendly even when they work.

  • Roz Foad

    Amazon Prime video streaming been giving ‘network error – insufficient bandwidth’ for over three weeks now. Amazon support aware, but not managed to sort it.

  • Bill

    Will not load prime video to my Panasonic smart tv

  • Jack Frahn

    My Amazon App on my xbox one will not load. The app will install but it does not load anymore. Everything else is working fine but this app. I have installed and un-installed it 5 times and still does not load up at all. I am in the mid west part of the US. Ohio

    • Jack Frahn

      Our Amazon Prime has been restored. They were having License issues with Xbox. I am guessing they got it worked out as its working again finally.

  • NED

    Not working on my Samsung smart tv

  • Tara Oshiro

    Cant watch a season i paid for because it keeps telling me i have no internet when i have unlimited and full lte signal and everything else is working just fine on my phone.

  • Jeff Simpson

    If they would just fix the simple things and stop trying to grow the company everything would be fine!

  • R Zap (Maybebuffalo)

    Amazon prime stopped in the middle of watching show due to ‘not enough bandwidth ‘ when nothing else was going on in the house. UK/London. Network error -106 ever since. I player still working.

  • annj2

    Didn’t have tv on until last night—-could not get any programming with my Amazon Firestick. Can use it today, but it is incredibily slow, sometimes stalled for several minutes. I am in northern Michigan.

  • Amy

    Amazon prime app not loading on smart TVs for 3 days now

  • Rob Dickens

    Since update on fire stick yesterday can’t use Amazon prime! Everything else works but Prime comes up Network_Error. Did this weekly before update but doing a factory reset would fix it but not since update. Tablet works fine on Amazon so is just a Firestick issue. Had no response from Amazon after sending an email 5 hours ago.

  • Cindy mcmonagle

    Having an issue with amazon on my talk ruko tv. All other streaming sites working. Get amazon on my iPad

  • Gerald Cox

    We have Vizio M702i-B3 purchased year end 2015. It hooked up to Amazon Prime Video just fine until Feb 2017. Amazon said I needed a firmware update. Went to Vizio, they said it has the latest but had me do a factory reset then it did a firmware update. No help! Finally just connected it to an old computer that was laying around. It’s a pain in the ass but It connects to Prime Video every time. It seems there is pissing match between Vizio and Amazon?

  • Carl Kohn

    Amazon prime on my FireStick keeps saying NETWORK_ERROR but netflix is working just fine.
    Really annoying issue been going on a couple months now. Have tried
    restarting, unplugging. Nothing helps. My Samsung Galaxy and PC works fine on the same WiFi

  • lisa

    Down in California. Trying to watch purchased video and keep getting “slow connection” This video is taking longer than expected to load. Try later…..

  • Laurie Archer

    Amazon just sits there saying it’s connecting. Everything else works such as Netflix, on Demand but no Amazon. I’m in Columbus Ohio

  • Lainie Jessica

    Is anyone else having issues with Amazon video on Roku? I just reconnected Roku after 6 months and a cross-country move but all other apps work after reconnecting. Thanks!!

  • Scott Hay

    They don’t find any connection to my prime acct for my fire TV stick! Paid for prime but can’t use it on the TV. It is connected with my echo dot though…

  • Richard Ynez

    Sunday April 9th I cannot get my amazon to work on my lg4k. Its works on my small vizio. It keeps saying not enough bandwith but I’ve done speed tests and should be fine….what the hell amazon.

  • Kg

    Amazon prime keeps saying I have no Internet connection or that the telnet is too slow to play video but netflix is working just fine. Really annoying issue been going on a couple weeks now. Have tried restarting, unplugging. Nothing helps.

  • Carol Maione

    I can’t watch anything of my old or new purchased videos TV series. It keeps directing me to the amazon video app and it says acorn subscribers can watch videos here! WHAT!!! I already purchased these videos. I’m not paying for ACORN. April 2 11:34 PDT. What a pain

  • Brad

    Can sign in using phone and web but Xbox one saying my email address and password are incorrect even though I am using the exact same email and password to login in through my iPhone browser and app

  • Jule

    XBox One did an update this morning and now I cannot log in to Amazon Prime Video. Can log in everywhere else.
    DeLand, FL

  • Alexander M. Jackl

    Down in RI on PS4 – videos of a purchased series not loading when you click on an episode.

  • Jason

    I am also having problems with watching videos on Amazon Instant Video on my Roku player as of 6:45PM Eastern Time. The site will not allow me to watch videos that I purchased, and this just happened today. Earlier today (3/29/2017), I watched videos on Amazon Instant at 9:00AM, and had no problems. I am glad to know that I am not alone with problems with Amazon. I hope that this issue will soon be fixed.

  • mondaysundown

    6:30pm EST Easton, Connecticut, I’m trying to watch Prime but all my prime streams are saying I have no Subscription and have to pay. I believe I got a notice saying it was that yearly time to renew, but my renewal is automatic. I’m waiting for a phone call from customer service to find out what’s happening. I sincerely hope this is not a hack, this is one of my favorite escapes from all the rotten news constantly bringing me down.

  • Joanne

    Amazon Prime not working ( just started around 6PM 3/29/2017) on our Roku TCL. Smart TV in SC. Netflix is working. Everything else works. Can see movie choices but can’t start any movies. We tried turning tv off and on again.

  • Foxterror

    Message from chat “Thank you for being on hold
    I would like to inform that there is an ongoing issue with the Amazon videos. Our technical team has started working on this issue.
    Rest assured, it would be fixed in sometime”

  • corwin zelazney

    Down in San Antonio Texas – movies in my own library only have option of watching trailer. Called cust service and waited over an hour for support with csr saying: “sorry but for some reason we’re getting a lot of calls right now”. Yeah, I noticed 😐

  • Bob

    Wont let me watch certain episodes of Man In the High Castle Season 2 at the moment. Will not work on LG Smart TV or my XBOX 1. FL, USA

  • Yvonne B

    PS4 in the UK. I was binge-watching a TV show, no problems with the first few episodes but then the next wouldn’t load. Looking at the list, it shows some episodes are available to play and others aren’t. I tried it on my iPad instead, same problem.
    Full wifi signal, and no problem accessing any non-Amazon services.

  • Foxterror

    I’m on chat with amazon now – same problem

    • Bob

      Have then been able to tell you anything useful yet?

  • Brittni

    Streaming not working on my vizio smart tv amazon app. Prime member, was just watching a show included on the membership and now won’t allow me to watch anything. Missouri, USA

  • Caleb Brown

    Telling me I have to rent or buy when I have a prime subscription. I’m from MO, USA.

  • Julie Marie Cruz

    Down in CA right now. Won’t let me watch an already purchased season. Only the first episode played. Now it looks like no episodes are there.

    • Xenturik

      Just ran into this same problem

  • Ashtyn

    Watching on our roku btw

  • Ashtyn

    Won’t let us watch a movie keeps telling us we have to purchase or rent the movie when we have a prime membership. It tells us thus on every movie, including movies we have already watched. In Louisiana a

  • Mark P

    Cannot stream Amazon Prime on Samsung Smart TV 7500. Turned off TV from mains, allowed me again to watch Prime for about 15 mins before blacking out again. Not happy as no solution to be found on web

  • Andre Keen

    Unable to access Amazon prime video on our Samsung KS9000 smart TV first noticed today March 29th, was fine two days ago. Other services working fine.
    Hastings, England.

  • Natalia Dohler

    I haven’t been able to stream over cellular at all for the last days here in Nashville. It just keeps telling me there’s no internet connection and I have unlimited data.

  • smyoung

    Amazon video not working on samsung smart TV in central ohio

  • anna b cide

    Recently I haven’t been able to watch Amazon movies, all I get is the maddening spinning circle. I can watch Netflix no problem.

  • Kathy Nicksic

    On my Roku smart TV, I can access Netflix and Hulu but when I press Amazon video, it says contacting Amazon and then it goes back to my home screen. I can’t even get anything in the sun at all. I am in Northwest Indiana.

  • Amanda

    Video stopped showing while we were watching it. Screen just black. We can view the trailer but the video itself won’t show (it is included with my membership so no I don’t have to purchase it). Fast forward will show video while pushing button but video will not play when play is chosen. Northern California

  • Howard

    Amazon Prime video is not working in Cambridge UK. My Internet connection is good but blank screen on Prime. Not happy !!!

  • Bettyboophume

    Unable to log into Amazon Prime Video on Roku TV last night and tonight. Had auto log in before that. Log in’s no longer work for TV but do for mobiles and laptops. USA/Boston

  • Rugger36

    Amazon sucks.

  • Michela Caudill

    cannot access amazon, netflix or hotmail

  • Gary Anderson

    Forgot to say smart tv

  • Gary Anderson

    Will not connect co down n Ireland,was fine last night

  • Sandy

    Not working in Palm Beach County, FL ON MY iPad either.

  • Mick

    Error 1066 on Samsung Smart tv. Enfield, London area

  • Arne Lancaster

    Roku 3, keeps reporting low bandwidth, Netflix and Sling are not having the problem. Google ISP Olathe KS

  • Marty Terrier

    Not downloading all day in Southwest Washinton area.

  • Heather Anthea Cunningham

    Keeps freezing in UK

  • rsexton

    Doesn’t connect. Tustin ca

  • Ellen Walent Bensman

    US>MN Panasonic TV and iPad

  • Steven Kaufman

    Amazon not working for more than a minute on my roku player Boston ma

  • Heather Buford McCarley

    Working on all my devices except my main tv 65in LG TV Internet is extremely fast and good my tv is up-to-date. Netflix and everything else is working just fine. It won’t let me watch a movie but I can watch the trailer to the movie I purchase.

  • Jason

    not working in Texas on 2016 LG TV, PC, or apple devices

  • Rishabh Raj

    Shows movies and TV episode listing, let’s me watch trailers and add them to watch list but nothing happens when I want to play them. Is down in India

  • Cornelia Reu

    Not working in Austria! First I had an error message about too many redirects when trying to watch something, now I can reach my watchlist again but can’t interact with any of the shows. In addition every show seems to feature at least one episode that can’t be shown due to licensing reasons, even Amazon’s own shows…

  • Martha

    not working here too in Sweden

  • Kahn Sejour

    Working on my ps4 but not on my roku tv…..

  • Matt

    Not working on 2014 LG 42 inch TV. Works fine on my phone on the same network.

  • Louise

    Can’t stream anything – Leicester

  • Rachel

    Not working on my Smart TV since yesterday evening. It was fine around noon, but when I tried at 5:00, it just spins and spins. I can still connect to Netflix, so I know it is not a connection issue. (I’m in southwest Michigan)

  • Naomi See

    It’s not working on my iPad mini was working on my Firestick when I used it an hour ago.

  • 1superkawaii

    Not working with ps3 for several days. Everything else worked until today. Psn is giving me the down for maintenance message, but log in works so i can use netflix.

  • Larry Vogel

    Fire stick is back in Seattle. So is music streaming on iPhone. Anyone know what happened? Would be interesting to know.

  • Joanna

    Just a logo showing for the last couple of hours. Samsung smart TV Nottingham

  • vicsetter

    Error 5266 see Amazon videohelp page – but no such error code for Xbox One, working fine on Xbox 360.

    • vicsetter

      Seems to be working again now.

  • Ken

    Yes! Up & running again.

  • Ken

    Amazon Prime Video down on Samsung Smart TV.

  • Nick Teale

    Seems to be working again on Sony TV.

  • natalie stein

    Amazon fire down in plymouth on smart Samsung TV

  • Mrs d

    Amazon prime down in Oxfordshire on Sony tv

  • Bob Dean

    Why don’t these large organisations post a message on our TVs screens that there is a problem and keep us informed?

  • Jim Ellis

    can stream on pc but amazon box disconnects saying home unavailable please try later – Warwickshire, UK

  • Lyndon Coleman

    Amazon Prime video down on Samsung Smart TV, Wirral, Merseyside

  • David Hannon

    Amazon video prime not work on Samsung smart tv. Berkshire, UK

  • Mike Zuege

    Just received my Fire TV device today and was stopped from setting up because of error message, “unable to contact Amazon.com. Check router and Internet connection.” Other devices like phone and laptop show excellent connection. Discussed in Wisconsin.

  • Aaron

    Amazon down firestick derby,uk

  • Ponko

    PS3 and iPad down. UK. Leamington Spa

  • Philip Jones

    Fire stick and box down since 6.45pm prime on tablet working fine.

  • Ann King

    Amazon Prime down on Samsung Smart tv, Tyne & Wear, UK

  • J E C

    Down in Copenhagen DK LG tv app

  • Andrew Conn

    Amazon down PS4Reading UK

  • Peter Hallam-Purser

    Amazon stick and LG tv not working, blame my Internet connection rather than admit a fault

  • Mark Evans

    Amazon Fire Tv down, Wigan, United Kingdom, “cannot connect to internet” message, Amazon know about it but that’s about all they will say at the moment.

  • Andrea A

    Amazon Prime video in Italy is down. Error code 1066 on tv Samsung UE48JU7000

  • Doris

    Down in Indiana for about an hour it seems

  • Roger Batten

    Amazon video down on Samsung smart tv – Wiltshire, UK

  • Helen

    Amazon video down Banbury. Not working on PS3

  • curlzzzz

    Amazon video down ps4 Uk

  • Terrence

    Is there a place where I can log a fault? Amazon video down for an hour now in London UK on PS4

  • Tracey

    Down in Glasgow UK on fire box

  • Jh

    Same here Sony Bravia connection problem . Not true can use via iPad
    Bath uk

  • Dee

    Prime video down on LG smart TV in Cambridge all other apps working ok

  • Diggledy

    Amazon app showing internet connectivity error on Sony TV. Netflix and other services working fine

  • Deanne Butcher

    Prime video down on LG smart TV in Cambridge UK all other apps ok

  • danlewis007

    Amazon video down Worcester UK his hisence 65inch 5500

  • Anton

    Amazon video down with connectivity issues from Vienna Austria

  • Joanna

    Amazon Fire Stick, UK – cannot connect to Amazon services.

  • Amazon Prime video in India is down. Error code 1066

  • The IT anomaly

    Amazon p not working on Samsung smart TV or PS4 – the former gives an error message the latter says there’s no internet connection.
    All other apps ok.

  • Jambo

    Anyone have any idea when this will be back online?

  • Daniel Hirst

    Still down on PS4 & Samsung Smart TV in UK

  • Jambo

    I’m getting…..
    Internet Connectivity Problem….blah blah
    Everything else works. My test for the wifi is fine. All on PS4 application! Come on!!!!! I need my prison break!!!!!

  • Alberto Jaumot Gabana

    Television Samsung error 1066

  • Larry Vogel

    Checking in from Seattle. It’s been an hour since the AMZN rep told me to wait an hour before trying again, but still no love. Funny, I can access streaming vid but not streaming music on the iPhone. Fire Stick and Roku AMZN app still deader than George Washington.

  • Jim

    Amazon video down on Sony android tv in UK. All other apps work fine

  • Griff

    Amazon video not working on LG SMART TV
    England UK

  • Cherry Campbell

    Amazon won’t connect on fire stick or on smart TV. Scarborough uk

  • James Michael Lambert

    Amazon Video in Samsung Smart tv down with “connection error”. Norwich UK

  • Willy Nix

    Down on PS3 uk.

    • Willy Nix

      All other apps, Netflix etc working fine. Amazon reporting internet connectivity problem..

  • Egstonvonbrick

    Firestick and TV app fail to connect. Netflix and other TV apps work.

  • Sarah Perry

    Coming up with internet connectivity problem on PS3, Netflix and online gaming still working so internet is working as it should. Birmingham, U.K.

  • Jambo

    U.K. Not working on PS4

  • HPDeskjet

    Amazon Video down with error code 1066. LG E6V OLED 55″ 4K UHD television. Rotterdam, The Netherlands.

  • Terrence

    Internet connectivity error on PS4. Netflix and everything else working

  • Michael Jelbart

    Same here. Fire tv wont connect to internet and neither will prime video on smart tv. Uk.

  • Kiermel

    I’m in Spain and I get 1066 error code in a Samsung KS7000. In my iPad app works fine, why?

  • Karl Grogan

    anyone got problems with firetv? says not conected to internet even got no problems with anything else

  • Susie Mann

    Amazon instant video not working on smart TV in UK. Works on iPhone though.

  • Joan Sinclair

    Amazon video not working suddenly on smart tv, lined up movie to watch, then get internet connectivity problem – not the case, everything else works fine. Amazon video also working fine on Kindle Fire.

  • Trust Serenity

    New Jersey USA Amazon Fire TV

  • Craig

    PS4 and LG tv “internet connection problem” all other apps work and connect with no issues.. poor show Amazon! Dunfermline, Fife, Scotland

  • tash

    ps4 UK network issues

  • Petri Virtanen

    In Finland, LG Smart tv gives error 1066 and Anroid App reports network error. Has been down at least 30mins.

  • Nello

    Network error uk to and PS4

  • Nello

    Network error uk PS4 and on smart tv

  • Larry Vogel

    Amazon streaming video and music down in the Seattle area. Can’t access on Fire Stick, Roku or smart phone. Called Amazon and rep confirmed that they’re having “issues.” Advised me to try again in an hour.

  • Bla

    Ps4 amazon down error 1066. Works fine on android app

  • Network error in UK on PS4 app. Works fine on iphone or pc web browser.

    • George F

      Are you getting the message “Internet connectivity problem”? Are you on BT Infinity? Curious as I can connect on phone and iPad but not the PS4

    • Pete

      Same here not working on PS4… iPhone app it’s fine

  • John

    Can browse Prime videos in web browser but cannot play videos – just shows the buffer circle. Same on Fire TV.
    DC area.

  • Deb

    Network error in Washington

  • Mary Jo Richards

    I have Amazon prime on using a Roku but it is stuck. Cannot exit back to Netflicks. Stuck on main screen. Northern ohio location.

  • Murtaza M. Tambawala

    Not able to play Amazon free videos. Error code network error. My friend Jacob the same problem.
    I have Amazon fire tv stick. Country is Pakistan.

  • La

    I’m having slow and jerking streaming issues. 2weeks ago it was working fine and last week the issues began. No problems with Hulu, Netflix or Samsung TV. Just Amazon and it’s very frustrating as most of my TV series purchases and movies are on Amazon.

  • alex

    It’s been four days since I have last been able to use this service. I am on an Xbox One and have the Amazon Instant Video Application. I keep getting error code 5229 regarding account authentication. I have uninstalled and reinstalled the application multiple times and have removed and re-added my Xbox One from my account a few times as well. Still getting this error code. It is extremely frustrating that I am paying for a service that doesn’t work. I have searched all over Amazons help sections and can not even find my error code number. This needs to be looked into asap.

    • Tanya Jackson

      I saw on another discussion that people had success selecting alternate MAC address and clearing it…

  • Jeff Young

    Some of the Prime videos are causing my Roku to freeze. No problem with any other source.

  • Berto

    I’m having constant buffering issues while streaming. No problems at all with Netflix streaming. Frustrating.

  • Jesper Ørskou

    All my apps works on my tv accept amazon video . It gives my the error code 1066. Nothing seems to work for getting it up running again.. so please help or give refund. Denmark

  • OccamsFork

    With the recent (Jan 2017?) update to the Xbox One Amazon video app, When the actual streaming of the video begins, my 720p television displays a blue screen with the error “Unsupported Format”. This problem continues until I reboot the Xbox One. I suspect the app may be forcing the video output mode to 1080p, even though I have the output mode fixed to 720p in the Xbox One system settings.

  • David Morauer

    Askes me to re-login every time I open the app on iOS device. Problem started 2/2/17

  • Alex Mcclain

    Error code 5229 Los Angeles

    • alex

      same. Nevada. 4 days ago, still nothing.

  • Kayla Louisa

    Our amazon app is shown on our screen but when chosen it doesn’t connect. Hulu, Netflix, and all others work, as well as, our Xbox and PS4. Basically everything except amazon video. Has been like this for 3 days now.
    United States, TX

    • Ann Sparks

      Is yours working yet?? I’m in Texas also and it will not load movies on my smart tv for the last 72 hours

      • Kayla Louisa

        Hi Ann,
        Yes all of a sudden it started back up again. We didn’t make any changes. Not too sure what the issue was.

        • Ann Sparks

          I’m glad yours is up now I was on the chat line with Amazon for over an hour yesterday and it worked for about 5 min today same as yesterday not loading movies ugh hopefully I’ll have a miracle too!!!!Lol

  • Julie

    Click on the Amazon prime icon to watch a tv show and the screen just goes black and nothing!! Netflix works fine.. what’s going on? Southend uk.

  • Fulmg

    Can’t watch the grand tour. The only reason I waste my money on this shit. Really rather pissed off.

  • H Holbrook

    Error code 5229 for at least 3 days in North Carolina on Xbox One

    • alex

      same code for me. I’m in Nevada.

  • Geoff

    Constant loop from Amazon app on Sony tv to a message telling me the app has been updated and asking me to sign in and then back to the App icon. Amazon Instant Video on my Sony tv has been flaky for weeks now (UK) and is really frustrating. Not a patch on Netflix!

  • Androidmike

    Streaming issues on android tv. All other streaming platforms such as Netflix, HBO go, etc work great. Amazon streaming is choppy. Fix it!

  • Caroline

    Errors as well all night

  • Cathy T.

    Can get audio but no video from Amazon Prime using Xbox One. This has been at least two days.

  • Dan MacIntosh

    can’t stream. can’t place an order

  • Ian William

    been getting error messages as well

    Derby, UK

  • Daniel Mannon

    I have been getting error code 5229 since the software push two days ago. It can’t authenticate on my xbox one, but has no problems with streaming or accessing my active and current account on any other platform I have at my disposal (pc, phone, and tablet)

    • alex

      Same issue here with me. This needs to be fixed.

  • skyhillan

    Internet connection error on prime video. The rest of the site works just fine. Just can’t stream anything

  • Derek

    Streaming problems with Prime in California.

    • skyhillan

      Also can’t stream. Internet connection error

  • sarah

    Can’t log in to Amazon Prime right now, trying to watch some shows when I finally get a day off. Not happy..

  • Stuart

    Amazon fire not working

  • Caitlin

    We have been trying to watch movies for days on Amazon via PS3. They buffer every 60 secs. What is the deal? So tired of not being able to watch movies!

  • Steven

    I have just watched an episode of vikings on amazon prime on a Sony TVs without a problem and now it will not load anything whatsoever. This has been happening for some time now especially around 12am onwards. It’s about time amazon resolved the issues once and for all.

  • TheMov

    watched films fine on Friday on Xbox One now, can still log in, but nothing will play at all and no error message either. Have shut down and restarted, have logged out and set up my system again but to no avail. 3 days with no access – not happy!

  • Janice

    Down repeatedly in Sevierville, TN, USA. Streaming problems, loading issues, buffering trouble, stuck in buffering, can’t exit, requirering repeated log ins! Gives “low bandwidth” message. (Other apps and services working fine, ex..Netflix.)

  • Mike Yates

    SOLUTION for UK app update on 12/12/16 – If in the UK using the Roku, the solution is to delete the app which has updated and linked to the us site, then reload the app from the streaming channels. This will load up the uk version. just enter your amazon prime account email & password, all then works fine. Hope this helps.

  • Baz

    Yep agreed. Horrid new layout, watchlist zapped, $$$ everywhere.

    • P.L.

      The new U.S. Amazon Prime Roku Streaming layout is horrible! Amazon, what were you thinking? Watch list wiped out, making it harder for us to find shows we might like, finally find the episode you want to watch and it won’t play. Try to make it play again and again and it still doesn’t work. You took a site that worked very easily and made it so frustrating that I’m watching much more Hulu and Netflix. Instead of being my Roku Go To channel, you’ve become my Roku Avoid It channel.

  • Mike Yates

    New app on Ruku in UK not allowing prime. all watchlist gone, american pricing. ios app okay

  • Deb & Sime

    We have just finished watching “The Grand Tour” on amazon u.k. Prime. Went to watch something n Prime U.K. Site and we can’t get anything without having to pay in American dollars.
    The home screen format has all changed too.
    Anyone else having issues??

    • Mike Yates

      SOLUTION for UK app update on 12/12/16 – If in the UK using the Roku, the solution is to delete the app which has updated and linked to the us site, then reload the app from the streaming channels. This will load up the uk version. just enter your amazon prime account email & password, all then works fine. Hope this helps.

  • Simon

    I am in the UK and using an Amazon Firestick and I am not able to watch any Amazon prime videos.

  • Stuart Blackwell

    I am based in the UK. Amazon Video is working on my iPhone, but when trying to use my Roku on my TV it looks as if the Amazon App has reverted to an American store and won’t let me stream UK content that is available, without paying for it in Dollars.

    • Nebo

      All ROKU’s in the UK appear to have been given an update on Amazon last night and are having problems. The App appears to be connecting to the US site and almost everything is region blocked. There is a thread on it on the ROKU forum and hopefully it should get addressed today.

      • Mike Yates

        SOLUTION for UK app update on 12/12/16 – If in the UK using the Roku, the solution is to delete the app which has updated and linked to the us site, then reload the app from the streaming channels. This will load up the uk version. just enter your amazon prime account email & password, all then works fine. Hope this helps.

    • Peter

      Yes new format won’t recognise use Amazon Prome films on Roku and tries to charge me.

  • Can’t login or watch content. I have an iOS device. Awaiting a reply to me tweet.

  • Brigette Hill

    Is Amazon boycotting Android driven devices? That seems to be where most issues lie. Since Android is #1 for portable devices worldwide, probably an issue they should fix like yesterday! I have Prime and I’m feeling a bit ripped off right now.

  • L. Hill

    Can’t open Amazon Instant Video app through my Roku. It keeps giving me an Internet Connection Error and I know there’s nothing wrong with my internet connection. BTW, I’m in Phoenix, AZ, USA.

    • Hevs

      My Sony Bravia tv also says internet issues since apps software updates, but everything else, net flicks, broadband, sky tv and on demand working perfectly. Amazon prime video is also working on iPad on same network!

    • Elisabeth

      Same thing here, and I also live in Phoenix.

    • Kenneth J.

      I am having the same problem now on my Roku TCL TV. It has been working fine for weeks, but suddenly tonight the internet connection problem you described. I can access Amazon Video OK on the other devices in my house, so it cannot be my internet connection.

      I removed Amazon Video and re-installed it. When it starts, it requires me to log in with my amazon account email and password. When I enter these it responds with, “Problem Occurred” We encountered a problem and have to restart Amazon Video. If this problem continues, contact Amazon Customer Service at http://www.amazon.com/videohelp.” Tried it twice with the same result.

      Went to the amazon video help link, but can’t find any help for my TCL Roku TV.

  • Mike

    Cannot access Amazon Prime streaming video on Samsung Smart TV (4K Ultra HD) … in New Jersey since Monday, November 28, 2016, right after the latest Samsung update of the TV software! Begins to load but never moves forward… just endless loading.

    I called Amazon. Their techs said they “were working it with Samsung” That was 2 days ago. It is still out, as of Saturday, Dec. 3rd.

    • MTCups

      Cannot use my Amazon Video app on Samsung Smart TV since Samsung update. Amazon was of no help. In Montana.

  • Eddie

    Amazon video not working on PS4 in Japan. Amazon videos included in my prime account were not playing for free so I un/reinstalled the app. Now when I open amazon, it brings me to an error code 1066 : internet connection isn’t working. I tried restarting everything and reinstalling including the save data with no positive results.

  • Pete

    PS4 error CE-34878-0 since 20th of November in the UK. Not sure if it since the PS4 did a system update.

    Going to re-download the amazon app and see if it works. If not, remove the app and reinstall.
    In the meantime, I will be keeping an eye-out for any possible fixes from either amazon or sony.

    Failing the above (and as a last resort), a reinstallation of the PS4 OS

  • Amazon service is still down in USA, California for ROKU ONLY as of Friday, Nov. 11th.
    However Amazon shows and movies play fine on Amazon fire stick.
    Hulu and everything else work fine on Roku.
    Is it some kind of tactics to get us to buy fire sticks?

    • Johanna

      I am in California and having problems streaming Youtube, Amazon Prime videos, and Acorn TV thru my Roku 2. Tried the usual tricks, unplugging, etc, but no help. Assumed it was my yearly hassle with AT&T Uverse. Then I figured it was Roku trying to sell more players. Then I figured it was an internet traffic jam due to Cyber Monday, which lasts a week.
      Not a problem to stream anything on my netbook.

  • Down on ps3. Can’t log in or view error code 9063

  • Ian

    Cannot stream Amazon prime on ps4

  • Tom

    Amazon Prime down on Samsung Tv. Unable to sign in! Doh!

  • Alan Ng

    Amazon Prime issues today, September 16… not good !

  • Sally Farrell

    Not streaming on my Samsung TV in NH. It was working for awhile and then just quit. I am able to do it on my computer.

  • Nikki

    Amazon video is down on PS4. It will not let me sign in. I contacted Amazon about 3-4 days ago and was told that it was a known issue. Why is it taking so long? They haven’t even acknowledged the problem (posting of Twitter, Facebook, ext).
    I’ve bought many movies/TV shows on Amazon video. I may have to start looking elsewhere.
    Maybe it’s time to give Hulu a try.

  • Wazza

    Amazon prime video UK – managed to get a movie on after an hour of trying but movie picture quality is awful. Also app seems to be playing havoc with my ps4.

  • Mike

    Amazon Prime not working today on my Samsung smart TV.

    • Breana link

      It’s been 10 days that Amazon isn’t working on Xbox one even if u have the app pinned on your home screen when u click it it takes u to the store Tampa fl

  • Tom

    Amazon video not working on PS4 – claims internet connection is too slow but works ok on other devices!!
    Getting over 20mbs

  • Betsy

    Amazon Instant Video –not working on our Smart TV last night nor today (7/30/16)….

    • Betsy

      Forgot to say that I’m in Crossville, Tennessee

  • Mark

    Not loading on my ps3. I’m in Roseville, CA. I get an error that reads “there’s an internet connection problem,” and my internet is running fine on my ps3.

  • amazon not working on iphone or computer

  • clinton wardlow

    Amazon video on ps4 not working, after stsrtup it goes to a black screen?

  • Ralph

    Amazon not working on ps4…Blank screen after startup logo is shown

    • Justin

      Same issue, amazon video on ps4 goes to a blank screen. Tried several times.

  • Andrea

    I am unable to stream Amazon video on both my iPad and iMac today—July 19, 2016. No network problems as I can easily play Netflix and Hulu. I get error messages when trying to connect to the “manage your digital content and devices” and the “Contact Customer Support” links on the Amazon website. Other pages load fine.

  • Rick

    Can’t connect to Amazon Fire Server

  • tim

    Just gives a black screen on my new ps4.

    • Brianna

      Same thing happening to me

      • Ben

        Same here, anyone find out what’s going on? this is the only place I have found anyone with the same issue. I signed up to it last night as did my mate (the £59 deal) and his works fine.

        • darryl

          I had the exact problem. I’ve just checked the app and there is a new update version to download. I did that and it works fine now.

  • D

    psn sign outs every 10 minutes while streaming this morning. reset all my equipment 3 times and still signs out constantly, so must me a psn issue.

  • Having problems all of a sudden in streaming movies on amazon prime. It keeps telling me that starlight plugin isn’t installed, but it is. I had no problems last week on my macbook pro. Frustrating.

  • Richard

    All over Christmas and still today, 28th Dec 2015, can chose film etc but play just shows Internet Connection Error (Netflicks/BBCI/YouTube/etc all work from the same smart TV), Full Amazon Prime contract – UK.

  • Don C

    Having issues with my Roku streaming. Dec 5-6, 2015. Takes a long time to load. Apple TV won’t work as well through my iPad.

  • Nikki

    Amazon prime problem today. Getting check your internet connection error message but there is nothing wrong with my internet. Very frustrating.

  • in u.s. colorado .amazon video not working on any device fire,android ,roku,vizio app,p.c. ….etc? possibly due to the release of doctor who s9 episode1 this morning ?

  • Sandi

    Amazon a Video isn’t working. I keep getting an error that says my Internet is not connected but my internet is working properly.

  • Michelle

    Amazon video not working. Getting playback error check internet connection. There’s nothing wrong with internet connection.

  • Sophia

    I cannot connect on Xbox 360 or through Samsung Smart Hub, Amazon video streaming down using both platforms.

  • Judy

    AMAZON prime is down in UK, not happy.

  • Darren

    Streaming instant video isn’t working and stuck when trying to load on PS4 or the PS3 app.

  • Wendy

    Amazon video streaming is down, second day in a row with problems in Sept.

  • Kerry

    No streaming working on my iPhone 6, also my Husbands iPad Air.

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