Amazon Prime down or Instant video problems

Alert: Problems Reported

When Amazon Prime Instant video is down, problems will most likely be felt on multiple platforms that include streaming on PS4, Xbox One, iPad, mobile operating systems, Fire OS Set-top boxes, Smart TVs, and many other devices.

The most common problems with Amazon Prime include Instant video streaming not working, login issues, and videos not working due to server outages.

There’s always the chance that local WiFI and other network problems could be causing issues with watching Amazon Prime, so this is why it’s good to find out if others also have problems watching on their chosen device.

Amazon-Prime-status

Is Amazon Prime Instant video down on Thursday July 27, 2017? If you cannot stream or have other issues, then leave details on your country and device being used below. This will help others find out they are not alone when using the same platform, or having streaming problems in certain regions.

When major outages take place with Amazon Prime, then our editors will also list official statements in regard to scheduled maintenance or surprise downtime.

  • Jeff Davi

    Amazon prime not working on roku since July 20. Nothing is being done to fix it. This will be my last year with Amazon.

  • Ange Medwid

    Amazon Prime Video not working since 7/22 All other streaming (Netflix/HBO) works however. Have they been tweaking things again? Very frustrating. We pay $ for this service, yet it is so fickle.

  • Angela Simmonds

    My amazon fire stick not working or streaming isnt says we are unable to connect to amazon services tells you to go to network settings but shows no wifi when you scan for available networks seems the problem is with amazon itself not the network.

    • Ravish Chatrath

      That’s true. My Netflix works fine on Fire stick. There are issues with Amazon servers, looks like

  • Ravish Chatrath

    I have the Amazon fire stick. Today the Amazon video are not streaming properly and says issues with network connection. However, at the same time Netflix is working perfectly fine. Don’t know what’s the issue

  • Mike

    No Amazon says there severs are not connected, son not happy he needs his amazon, wah wah….

  • Hannah Hargrave

    amazon video not working on TV. Says no internet connection despite all other devices working fine off my wifi

  • dds58

    Amazon prime cant keep buffer full since July 10th at 7pm pst. Hulu and Netflix work fine, and my internet is downloading at 65 Mbps on speedtest. Nothing else is using the internet at the same time, so it is not a bandwidth issue. Samsung smart tv and Comcast ISP

  • Steve Jenkins

    Amazon Prime not working East Anglian on LG TV, model 55UB820V-ZH

  • Rodrigo Almendras

    Samsung smart TV can’t access the service today from Chile

  • Alice Richmond

    This happens to me A LOT—especially when accessing it through my SONY Blu-Ray player. And it will say there is a connection problem, yet Netflix, YouTube, and HULU work perfectly. The automatic error message tries to make it look like the issue is on my side of the connection. Clearly, it isn’t.

  • Rhys Wyn Parry

    I have a similar problem. Got a new Panasonic tv yesterday and the Amazon app worked. I’ve just noticed today that it doesn’t open and goes back to the previous page. There was a system upgrade today so it could be that. I did notice that there have been similar isdues with Samsung upgraees

  • Carl Fuglein

    No signal in 70458 on 6/22/17

  • Teresa Longacre

    No signal. USA

  • Pranjal

    Amazon video says I am not connected to internet, Samsung TV. I am able to use Netflix on the same tv using the same internet connection. This is in India

  • JoJo Joanna

    I can get to choising which movie I want to wach on Amazon Prime and when select watch now it goes to black screen, no sound,nothing. This is a several time in which he last couple of months and no fix to the problem. Will definitely cancel my membership as its pointless paying for a product you physically don’t get! Almost like going to the restaurant ordering food and the only thing you get is the bill!!!! Angry!!!!
    Defo not gonna recommend it to my friends!

  • Butterscotch McQueen

    No Amazon video, 4th time in 3 weeks

  • Carla-Maria Buchanan

    Amazon fire to not workingZ “Home is currently unavailable”. Nottinghamshire UK

  • Franchesca Vega Graham

    Amazon not working at all in Atlanta Georgia

  • Steven Littlewood

    Not working in the UK on Panasonic TX-50EX750B TV

    • Rhys Wyn Parry

      Got the panasonic ex700 yesterday and Amazon did work. Did the system update today and it has stopped working.

  • brendariley

    Amazon Prime nothing but a blank screen in north Georgia.

  • mr g

    Mine stopped working today 10/6/17 for no apparent reason my server is bt nothing at all works

  • Wendy Stone

    Amazon Fire stick not working on tv & Prime not working on phone. Says no network but I have strong internet connection. Bristol UK

  • laurie poss

    amazon fire tv stick is s blank screen in maryland. nothing

  • bpollen8

    Not working Louisiana. ROKU. Today, Monday, 5/29/17, afternoon, CST. Can go in, but movie would buffer a lot, then stall. Go out, back in, stalled. Out, back in, worked better. Finally able to finish the movie. Other streaming services working fine.

  • Chixsngr

    Not working in California on JVC TV.

  • Lisa Craggs

    It is usually great. Just the last few weeks it has been temperamental.

  • Lisa Craggs

    Amazon Prime Instant video been temperamental for a few days – keeps loading just a black screen. On samsung tv in south Norfolk

  • Donna Maxwell

    Amazon prime not working in Temple tx on LG smart tv

  • Charlie Parker

    Having issues streaming only certain shows on amazon prime in the north west U.K. The programme The Grand Tour loads up, plays about 3 – 4 seconds and then simply flicks straight back to the smart TV home screen – not even the Amazon Prime home screen. Happening on a Panasonic smart TV. Anyone else experiencing similar issues?

    • Rick Paine

      Yes

  • Paul Kelly

    Sony Bravia TV has been working fine then stopped working on 25 May saying there is a problem with the internet connection – however no problem with Netflix – UK

  • L Duguay

    Fire TV box, not working. Unable to connect to servers at this time message. Clearwater, Fl. Olevia TV.

  • Andrei

    Stopped working on my Panasonic 50ex700 last night. I click on the app and nothing happens. Gonna wait a couple more days if the problem is not fixed i will leave prime.

  • Maud Attrill

    Stopped working on my samsung TV this afternoon in UK. have only just joined Amazon prime, so I’m not impressed.

  • Cassandra Taylor

    Prime won’t work on my Lenovo Android Tablet but is working fine on my Samsung S6 mobile phone. Tried uninstall and reinstall, no good. Starting to get heartily sick of this at least once a week I have trouble with this app. Australia

  • Jc Shetterley

    Prime won’t work on Samsung Smart TV. Was able to access it three days ago–Raleigh NC

  • Rebecca Lynn Malmberg

    Down on Samsung Smart TV today. Worked fine yesterday. Santa Barbara County, CA

  • Laurn Fontaine

    Prime won’t link up on Vizio SmartTV…app works fine on Kindle. NE Wisconsin

  • Hope Vincent

    Video is down in Ventura County, CA on my iPad.

  • Janine Therese

    down on my new samsung tv in miami

  • Michelle Walker

    Down on PS4 in SoCal

  • Guy Bradney

    Brand new LG OLED 65 TV – Australia – just black screen. Worked once…updated app. never worked again.

  • David

    No video streaming on my firetv in Vienna (Austria), somebody else?

  • Richard Porter

    Ever since amazon put the new format up my system wont work.. constantly freezing . what am I paying for when i cant watch anything.. if this continues I’m cancelling.. Wakefield UK.

  • Linda Griffin Henke

    I cannot stream Amazon on my Roku device in Salinas, California.

  • Early Modern Wales

    lg smart tv app for prime stopped working two days ago. Just get blank page saying file error. Nuffink! South Wales.

  • Rocky

    It was crap last night. It would just up and quit. Our signal was good. Netflix and other streaming video worked fine. Amazon apps are also NOT user friendly even when they work.

  • Roz Foad

    Amazon Prime video streaming been giving ‘network error – insufficient bandwidth’ for over three weeks now. Amazon support aware, but not managed to sort it.

  • Bill

    Will not load prime video to my Panasonic smart tv

  • Jack Frahn

    My Amazon App on my xbox one will not load. The app will install but it does not load anymore. Everything else is working fine but this app. I have installed and un-installed it 5 times and still does not load up at all. I am in the mid west part of the US. Ohio

    • Jack Frahn

      Our Amazon Prime has been restored. They were having License issues with Xbox. I am guessing they got it worked out as its working again finally.

  • Jeff Simpson

    If they would just fix the simple things and stop trying to grow the company everything would be fine!

  • R Zap (Maybebuffalo)

    Amazon prime stopped in the middle of watching show due to ‘not enough bandwidth ‘ when nothing else was going on in the house. UK/London. Network error -106 ever since. I player still working.

  • annj2

    Didn’t have tv on until last night—-could not get any programming with my Amazon Firestick. Can use it today, but it is incredibily slow, sometimes stalled for several minutes. I am in northern Michigan.

  • Rob Dickens

    Since update on fire stick yesterday can’t use Amazon prime! Everything else works but Prime comes up Network_Error. Did this weekly before update but doing a factory reset would fix it but not since update. Tablet works fine on Amazon so is just a Firestick issue. Had no response from Amazon after sending an email 5 hours ago.

  • Gerald Cox

    We have Vizio M702i-B3 purchased year end 2015. It hooked up to Amazon Prime Video just fine until Feb 2017. Amazon said I needed a firmware update. Went to Vizio, they said it has the latest but had me do a factory reset then it did a firmware update. No help! Finally just connected it to an old computer that was laying around. It’s a pain in the ass but It connects to Prime Video every time. It seems there is pissing match between Vizio and Amazon?

  • Carl Kohn

    Amazon prime on my FireStick keeps saying NETWORK_ERROR but netflix is working just fine.
    Really annoying issue been going on a couple months now. Have tried
    restarting, unplugging. Nothing helps. My Samsung Galaxy and PC works fine on the same WiFi

  • Laurie Archer

    Amazon just sits there saying it’s connecting. Everything else works such as Netflix, on Demand but no Amazon. I’m in Columbus Ohio

  • Lainie Jessica

    Is anyone else having issues with Amazon video on Roku? I just reconnected Roku after 6 months and a cross-country move but all other apps work after reconnecting. Thanks!!

  • Scott Hay

    They don’t find any connection to my prime acct for my fire TV stick! Paid for prime but can’t use it on the TV. It is connected with my echo dot though…

  • Richard Ynez

    Sunday April 9th I cannot get my amazon to work on my lg4k. Its works on my small vizio. It keeps saying not enough bandwith but I’ve done speed tests and should be fine….what the hell amazon.

  • Carol Maione

    I can’t watch anything of my old or new purchased videos TV series. It keeps directing me to the amazon video app and it says acorn subscribers can watch videos here! WHAT!!! I already purchased these videos. I’m not paying for ACORN. April 2 11:34 PDT. What a pain

  • Alexander M. Jackl

    Down in RI on PS4 – videos of a purchased series not loading when you click on an episode.

  • mondaysundown

    6:30pm EST Easton, Connecticut, I’m trying to watch Prime but all my prime streams are saying I have no Subscription and have to pay. I believe I got a notice saying it was that yearly time to renew, but my renewal is automatic. I’m waiting for a phone call from customer service to find out what’s happening. I sincerely hope this is not a hack, this is one of my favorite escapes from all the rotten news constantly bringing me down.

  • Foxterror

    Message from chat “Thank you for being on hold
    I would like to inform that there is an ongoing issue with the Amazon videos. Our technical team has started working on this issue.
    Rest assured, it would be fixed in sometime”

  • corwin zelazney

    Down in San Antonio Texas – movies in my own library only have option of watching trailer. Called cust service and waited over an hour for support with csr saying: “sorry but for some reason we’re getting a lot of calls right now”. Yeah, I noticed 😐

  • Foxterror

    I’m on chat with amazon now – same problem

  • Caleb Brown

    Telling me I have to rent or buy when I have a prime subscription. I’m from MO, USA.

  • Julie Marie Cruz

    Down in CA right now. Won’t let me watch an already purchased season. Only the first episode played. Now it looks like no episodes are there.

  • Ashtyn

    Watching on our roku btw

  • Ashtyn

    Won’t let us watch a movie keeps telling us we have to purchase or rent the movie when we have a prime membership. It tells us thus on every movie, including movies we have already watched. In Louisiana a

  • Andre Keen

    Unable to access Amazon prime video on our Samsung KS9000 smart TV first noticed today March 29th, was fine two days ago. Other services working fine.
    Hastings, England.

  • Natalia Dohler

    I haven’t been able to stream over cellular at all for the last days here in Nashville. It just keeps telling me there’s no internet connection and I have unlimited data.

  • smyoung

    Amazon video not working on samsung smart TV in central ohio

  • anna b cide

    Recently I haven’t been able to watch Amazon movies, all I get is the maddening spinning circle. I can watch Netflix no problem.

  • Kathy Nicksic

    On my Roku smart TV, I can access Netflix and Hulu but when I press Amazon video, it says contacting Amazon and then it goes back to my home screen. I can’t even get anything in the sun at all. I am in Northwest Indiana.

  • Bettyboophume

    Unable to log into Amazon Prime Video on Roku TV last night and tonight. Had auto log in before that. Log in’s no longer work for TV but do for mobiles and laptops. USA/Boston

  • Rugger36

    Amazon sucks.

  • Michela Caudill

    cannot access amazon, netflix or hotmail

  • Gary Anderson

    Forgot to say smart tv

  • Gary Anderson

    Will not connect co down n Ireland,was fine last night

  • Sandy

    Not working in Palm Beach County, FL ON MY iPad either.

  • Arne Lancaster

    Roku 3, keeps reporting low bandwidth, Netflix and Sling are not having the problem. Google ISP Olathe KS

  • Marty Terrier

    Not downloading all day in Southwest Washinton area.

  • Heather Anthea Cunningham

    Keeps freezing in UK

  • rsexton

    Doesn’t connect. Tustin ca

  • Ellen Walent Bensman

    US>MN Panasonic TV and iPad

  • Heather Buford McCarley

    Working on all my devices except my main tv 65in LG TV Internet is extremely fast and good my tv is up-to-date. Netflix and everything else is working just fine. It won’t let me watch a movie but I can watch the trailer to the movie I purchase.

  • Cornelia Reu

    Not working in Austria! First I had an error message about too many redirects when trying to watch something, now I can reach my watchlist again but can’t interact with any of the shows. In addition every show seems to feature at least one episode that can’t be shown due to licensing reasons, even Amazon’s own shows…

  • Martha

    not working here too in Sweden

  • Kahn Sejour

    Working on my ps4 but not on my roku tv…..

  • Rachel

    Not working on my Smart TV since yesterday evening. It was fine around noon, but when I tried at 5:00, it just spins and spins. I can still connect to Netflix, so I know it is not a connection issue. (I’m in southwest Michigan)

  • 1superkawaii

    Not working with ps3 for several days. Everything else worked until today. Psn is giving me the down for maintenance message, but log in works so i can use netflix.

  • Larry Vogel

    Fire stick is back in Seattle. So is music streaming on iPhone. Anyone know what happened? Would be interesting to know.

  • Joanna

    Just a logo showing for the last couple of hours. Samsung smart TV Nottingham

  • vicsetter

    Error 5266 see Amazon videohelp page – but no such error code for Xbox One, working fine on Xbox 360.

    • vicsetter

      Seems to be working again now.

  • Nick Teale

    Seems to be working again on Sony TV.

  • Bob Dean

    Why don’t these large organisations post a message on our TVs screens that there is a problem and keep us informed?

  • Jim Ellis

    can stream on pc but amazon box disconnects saying home unavailable please try later – Warwickshire, UK

  • Lyndon Coleman

    Amazon Prime video down on Samsung Smart TV, Wirral, Merseyside

  • Philip Jones

    Fire stick and box down since 6.45pm prime on tablet working fine.

  • Ann King

    Amazon Prime down on Samsung Smart tv, Tyne & Wear, UK

  • Andrew Conn

    Amazon down PS4Reading UK

  • Peter Hallam-Purser

    Amazon stick and LG tv not working, blame my Internet connection rather than admit a fault

  • Mark Evans

    Amazon Fire Tv down, Wigan, United Kingdom, “cannot connect to internet” message, Amazon know about it but that’s about all they will say at the moment.

  • Andrea A

    Amazon Prime video in Italy is down. Error code 1066 on tv Samsung UE48JU7000

  • Doris

    Down in Indiana for about an hour it seems

  • Roger Batten

    Amazon video down on Samsung smart tv – Wiltshire, UK

  • Helen

    Amazon video down Banbury. Not working on PS3

  • curlzzzz

    Amazon video down ps4 Uk

  • Terrence

    Is there a place where I can log a fault? Amazon video down for an hour now in London UK on PS4

  • Tracey

    Down in Glasgow UK on fire box

  • Jh

    Same here Sony Bravia connection problem . Not true can use via iPad
    Bath uk

  • Dee

    Prime video down on LG smart TV in Cambridge all other apps working ok

  • Diggledy

    Amazon app showing internet connectivity error on Sony TV. Netflix and other services working fine

  • danlewis007

    Amazon video down Worcester UK his hisence 65inch 5500

  • Amazon Prime video in India is down. Error code 1066

  • Alberto Jaumot Gabana

    Television Samsung error 1066

  • Larry Vogel

    Checking in from Seattle. It’s been an hour since the AMZN rep told me to wait an hour before trying again, but still no love. Funny, I can access streaming vid but not streaming music on the iPhone. Fire Stick and Roku AMZN app still deader than George Washington.

  • Jim

    Amazon video down on Sony android tv in UK. All other apps work fine

  • Griff

    Amazon video not working on LG SMART TV
    England UK

  • Cherry Campbell

    Amazon won’t connect on fire stick or on smart TV. Scarborough uk

  • James Michael Lambert

    Amazon Video in Samsung Smart tv down with “connection error”. Norwich UK

  • Willy Nix

    Down on PS3 uk.

    • Willy Nix

      All other apps, Netflix etc working fine. Amazon reporting internet connectivity problem..

  • Sarah Perry

    Coming up with internet connectivity problem on PS3, Netflix and online gaming still working so internet is working as it should. Birmingham, U.K.

  • HPDeskjet

    Amazon Video down with error code 1066. LG E6V OLED 55″ 4K UHD television. Rotterdam, The Netherlands.

  • Terrence

    Internet connectivity error on PS4. Netflix and everything else working

  • Michael Jelbart

    Same here. Fire tv wont connect to internet and neither will prime video on smart tv. Uk.

  • Kiermel

    I’m in Spain and I get 1066 error code in a Samsung KS7000. In my iPad app works fine, why?

  • Karl Grogan

    anyone got problems with firetv? says not conected to internet even got no problems with anything else

  • Joan Sinclair

    Amazon video not working suddenly on smart tv, lined up movie to watch, then get internet connectivity problem – not the case, everything else works fine. Amazon video also working fine on Kindle Fire.

  • Trust Serenity

    New Jersey USA Amazon Fire TV

  • Petri Virtanen

    In Finland, LG Smart tv gives error 1066 and Anroid App reports network error. Has been down at least 30mins.

  • Larry Vogel

    Amazon streaming video and music down in the Seattle area. Can’t access on Fire Stick, Roku or smart phone. Called Amazon and rep confirmed that they’re having “issues.” Advised me to try again in an hour.

  • Network error in UK on PS4 app. Works fine on iphone or pc web browser.

  • Deb

    Network error in Washington

  • Mary Jo Richards

    I have Amazon prime on using a Roku but it is stuck. Cannot exit back to Netflicks. Stuck on main screen. Northern ohio location.

  • Murtaza M. Tambawala

    Not able to play Amazon free videos. Error code network error. My friend Jacob the same problem.
    I have Amazon fire tv stick. Country is Pakistan.

  • La

    I’m having slow and jerking streaming issues. 2weeks ago it was working fine and last week the issues began. No problems with Hulu, Netflix or Samsung TV. Just Amazon and it’s very frustrating as most of my TV series purchases and movies are on Amazon.

  • alex

    It’s been four days since I have last been able to use this service. I am on an Xbox One and have the Amazon Instant Video Application. I keep getting error code 5229 regarding account authentication. I have uninstalled and reinstalled the application multiple times and have removed and re-added my Xbox One from my account a few times as well. Still getting this error code. It is extremely frustrating that I am paying for a service that doesn’t work. I have searched all over Amazons help sections and can not even find my error code number. This needs to be looked into asap.

    • Tanya Jackson

      I saw on another discussion that people had success selecting alternate MAC address and clearing it…

  • Jeff Young

    Some of the Prime videos are causing my Roku to freeze. No problem with any other source.

  • Jesper Ørskou

    All my apps works on my tv accept amazon video . It gives my the error code 1066. Nothing seems to work for getting it up running again.. so please help or give refund. Denmark

  • OccamsFork

    With the recent (Jan 2017?) update to the Xbox One Amazon video app, When the actual streaming of the video begins, my 720p television displays a blue screen with the error “Unsupported Format”. This problem continues until I reboot the Xbox One. I suspect the app may be forcing the video output mode to 1080p, even though I have the output mode fixed to 720p in the Xbox One system settings.

  • David Morauer

    Askes me to re-login every time I open the app on iOS device. Problem started 2/2/17

  • Alex Mcclain

    Error code 5229 Los Angeles

    • alex

      same. Nevada. 4 days ago, still nothing.

  • Kayla Louisa

    Our amazon app is shown on our screen but when chosen it doesn’t connect. Hulu, Netflix, and all others work, as well as, our Xbox and PS4. Basically everything except amazon video. Has been like this for 3 days now.
    United States, TX

    • Ann Sparks

      Is yours working yet?? I’m in Texas also and it will not load movies on my smart tv for the last 72 hours

      • Kayla Louisa

        Hi Ann,
        Yes all of a sudden it started back up again. We didn’t make any changes. Not too sure what the issue was.

        • Ann Sparks

          I’m glad yours is up now I was on the chat line with Amazon for over an hour yesterday and it worked for about 5 min today same as yesterday not loading movies ugh hopefully I’ll have a miracle too!!!!Lol

  • H Holbrook

    Error code 5229 for at least 3 days in North Carolina on Xbox One

    • alex

      same code for me. I’m in Nevada.

  • Dan MacIntosh

    can’t stream. can’t place an order

  • Ian William

    been getting error messages as well

    Derby, UK

  • Daniel Mannon

    I have been getting error code 5229 since the software push two days ago. It can’t authenticate on my xbox one, but has no problems with streaming or accessing my active and current account on any other platform I have at my disposal (pc, phone, and tablet)

    • alex

      Same issue here with me. This needs to be fixed.

  • skyhillan

    Internet connection error on prime video. The rest of the site works just fine. Just can’t stream anything

  • Derek

    Streaming problems with Prime in California.

    • skyhillan

      Also can’t stream. Internet connection error

  • sarah

    Can’t log in to Amazon Prime right now, trying to watch some shows when I finally get a day off. Not happy..

  • Mike Yates

    SOLUTION for UK app update on 12/12/16 – If in the UK using the Roku, the solution is to delete the app which has updated and linked to the us site, then reload the app from the streaming channels. This will load up the uk version. just enter your amazon prime account email & password, all then works fine. Hope this helps.

  • Baz

    Yep agreed. Horrid new layout, watchlist zapped, $$$ everywhere.

  • Mike Yates

    New app on Ruku in UK not allowing prime. all watchlist gone, american pricing. ios app okay

  • Deb & Sime

    We have just finished watching “The Grand Tour” on amazon u.k. Prime. Went to watch something n Prime U.K. Site and we can’t get anything without having to pay in American dollars.
    The home screen format has all changed too.
    Anyone else having issues??

    • Mike Yates

      SOLUTION for UK app update on 12/12/16 – If in the UK using the Roku, the solution is to delete the app which has updated and linked to the us site, then reload the app from the streaming channels. This will load up the uk version. just enter your amazon prime account email & password, all then works fine. Hope this helps.

  • Simon

    I am in the UK and using an Amazon Firestick and I am not able to watch any Amazon prime videos.

  • Stuart Blackwell

    I am based in the UK. Amazon Video is working on my iPhone, but when trying to use my Roku on my TV it looks as if the Amazon App has reverted to an American store and won’t let me stream UK content that is available, without paying for it in Dollars.

    • Nebo

      All ROKU’s in the UK appear to have been given an update on Amazon last night and are having problems. The App appears to be connecting to the US site and almost everything is region blocked. There is a thread on it on the ROKU forum and hopefully it should get addressed today.

      • Mike Yates

        SOLUTION for UK app update on 12/12/16 – If in the UK using the Roku, the solution is to delete the app which has updated and linked to the us site, then reload the app from the streaming channels. This will load up the uk version. just enter your amazon prime account email & password, all then works fine. Hope this helps.

    • Peter

      Yes new format won’t recognise use Amazon Prome films on Roku and tries to charge me.

  • Can’t login or watch content. I have an iOS device. Awaiting a reply to me tweet.

  • Brigette Hill

    Is Amazon boycotting Android driven devices? That seems to be where most issues lie. Since Android is #1 for portable devices worldwide, probably an issue they should fix like yesterday! I have Prime and I’m feeling a bit ripped off right now.

  • L. Hill

    Can’t open Amazon Instant Video app through my Roku. It keeps giving me an Internet Connection Error and I know there’s nothing wrong with my internet connection. BTW, I’m in Phoenix, AZ, USA.

    • Hevs

      My Sony Bravia tv also says internet issues since apps software updates, but everything else, net flicks, broadband, sky tv and on demand working perfectly. Amazon prime video is also working on iPad on same network!

    • Elisabeth

      Same thing here, and I also live in Phoenix.

    • Kenneth J.

      I am having the same problem now on my Roku TCL TV. It has been working fine for weeks, but suddenly tonight the internet connection problem you described. I can access Amazon Video OK on the other devices in my house, so it cannot be my internet connection.

      I removed Amazon Video and re-installed it. When it starts, it requires me to log in with my amazon account email and password. When I enter these it responds with, “Problem Occurred” We encountered a problem and have to restart Amazon Video. If this problem continues, contact Amazon Customer Service at http://www.amazon.com/videohelp.” Tried it twice with the same result.

      Went to the amazon video help link, but can’t find any help for my TCL Roku TV.

  • Mike

    Cannot access Amazon Prime streaming video on Samsung Smart TV (4K Ultra HD) … in New Jersey since Monday, November 28, 2016, right after the latest Samsung update of the TV software! Begins to load but never moves forward… just endless loading.

    I called Amazon. Their techs said they “were working it with Samsung” That was 2 days ago. It is still out, as of Saturday, Dec. 3rd.

    • MTCups

      Cannot use my Amazon Video app on Samsung Smart TV since Samsung update. Amazon was of no help. In Montana.

  • Eddie

    Amazon video not working on PS4 in Japan. Amazon videos included in my prime account were not playing for free so I un/reinstalled the app. Now when I open amazon, it brings me to an error code 1066 : internet connection isn’t working. I tried restarting everything and reinstalling including the save data with no positive results.

  • Pete

    PS4 error CE-34878-0 since 20th of November in the UK. Not sure if it since the PS4 did a system update.

    Going to re-download the amazon app and see if it works. If not, remove the app and reinstall.
    In the meantime, I will be keeping an eye-out for any possible fixes from either amazon or sony.

    Failing the above (and as a last resort), a reinstallation of the PS4 OS

  • Amazon service is still down in USA, California for ROKU ONLY as of Friday, Nov. 11th.
    However Amazon shows and movies play fine on Amazon fire stick.
    Hulu and everything else work fine on Roku.
    Is it some kind of tactics to get us to buy fire sticks?

    • Johanna

      I am in California and having problems streaming Youtube, Amazon Prime videos, and Acorn TV thru my Roku 2. Tried the usual tricks, unplugging, etc, but no help. Assumed it was my yearly hassle with AT&T Uverse. Then I figured it was Roku trying to sell more players. Then I figured it was an internet traffic jam due to Cyber Monday, which lasts a week.
      Not a problem to stream anything on my netbook.

  • Down on ps3. Can’t log in or view error code 9063

  • Ian

    Cannot stream Amazon prime on ps4

  • Tom

    Amazon Prime down on Samsung Tv. Unable to sign in! Doh!

  • Alan Ng

    Amazon Prime issues today, September 16… not good !

  • Sally Farrell

    Not streaming on my Samsung TV in NH. It was working for awhile and then just quit. I am able to do it on my computer.

  • Nikki

    Amazon video is down on PS4. It will not let me sign in. I contacted Amazon about 3-4 days ago and was told that it was a known issue. Why is it taking so long? They haven’t even acknowledged the problem (posting of Twitter, Facebook, ext).
    I’ve bought many movies/TV shows on Amazon video. I may have to start looking elsewhere.
    Maybe it’s time to give Hulu a try.

  • Wazza

    Amazon prime video UK – managed to get a movie on after an hour of trying but movie picture quality is awful. Also app seems to be playing havoc with my ps4.

  • Mike

    Amazon Prime not working today on my Samsung smart TV.

    • Breana link

      It’s been 10 days that Amazon isn’t working on Xbox one even if u have the app pinned on your home screen when u click it it takes u to the store Tampa fl

  • Tom

    Amazon video not working on PS4 – claims internet connection is too slow but works ok on other devices!!
    Getting over 20mbs

  • Betsy

    Amazon Instant Video –not working on our Smart TV last night nor today (7/30/16)….

    • Betsy

      Forgot to say that I’m in Crossville, Tennessee

  • Mark

    Not loading on my ps3. I’m in Roseville, CA. I get an error that reads “there’s an internet connection problem,” and my internet is running fine on my ps3.

  • amazon not working on iphone or computer

  • clinton wardlow

    Amazon video on ps4 not working, after stsrtup it goes to a black screen?

  • Ralph

    Amazon not working on ps4…Blank screen after startup logo is shown

    • Justin

      Same issue, amazon video on ps4 goes to a blank screen. Tried several times.

  • Andrea

    I am unable to stream Amazon video on both my iPad and iMac today—July 19, 2016. No network problems as I can easily play Netflix and Hulu. I get error messages when trying to connect to the “manage your digital content and devices” and the “Contact Customer Support” links on the Amazon website. Other pages load fine.

  • Rick

    Can’t connect to Amazon Fire Server

  • tim

    Just gives a black screen on my new ps4.

    • Brianna

      Same thing happening to me

      • Ben

        Same here, anyone find out what’s going on? this is the only place I have found anyone with the same issue. I signed up to it last night as did my mate (the £59 deal) and his works fine.

        • darryl

          I had the exact problem. I’ve just checked the app and there is a new update version to download. I did that and it works fine now.

  • D

    psn sign outs every 10 minutes while streaming this morning. reset all my equipment 3 times and still signs out constantly, so must me a psn issue.

  • Having problems all of a sudden in streaming movies on amazon prime. It keeps telling me that starlight plugin isn’t installed, but it is. I had no problems last week on my macbook pro. Frustrating.

  • Richard

    All over Christmas and still today, 28th Dec 2015, can chose film etc but play just shows Internet Connection Error (Netflicks/BBCI/YouTube/etc all work from the same smart TV), Full Amazon Prime contract – UK.

  • Don C

    Having issues with my Roku streaming. Dec 5-6, 2015. Takes a long time to load. Apple TV won’t work as well through my iPad.

  • Nikki

    Amazon prime problem today. Getting check your internet connection error message but there is nothing wrong with my internet. Very frustrating.

  • in u.s. colorado .amazon video not working on any device fire,android ,roku,vizio app,p.c. ….etc? possibly due to the release of doctor who s9 episode1 this morning ?

  • Sandi

    Amazon a Video isn’t working. I keep getting an error that says my Internet is not connected but my internet is working properly.

  • Michelle

    Amazon video not working. Getting playback error check internet connection. There’s nothing wrong with internet connection.

  • Sophia

    I cannot connect on Xbox 360 or through Samsung Smart Hub, Amazon video streaming down using both platforms.

  • Judy

    AMAZON prime is down in UK, not happy.

  • Darren

    Streaming instant video isn’t working and stuck when trying to load on PS4 or the PS3 app.

  • Wendy

    Amazon video streaming is down, second day in a row with problems in Sept.

  • Kerry

    No streaming working on my iPhone 6, also my Husbands iPad Air.

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