Amazon Prime down or Instant video problems

Alert: Problems Reported

When Amazon Prime Instant video is down, problems will most likely be felt on multiple platforms that include streaming on PS4, Xbox One, iPad, mobile operating systems, Fire OS Set-top boxes, Smart TVs, and many other devices.

The most common problems with Amazon Prime include Instant video streaming not working, login issues, and videos not working due to server outages.

There’s always the chance that local WiFI and other network problems could be causing issues with watching Amazon Prime, so this is why it’s good to find out if others also have problems watching on their chosen device.

Amazon-Prime-status

Is Amazon Prime Instant video down on Friday February 15, 2019? If you cannot stream or have other issues, then leave details on your country and device being used below. This will help others find out they are not alone when using the same platform, or having streaming problems in certain regions.

When major outages take place with Amazon Prime, then our editors will also list official statements in regard to scheduled maintenance or surprise downtime.

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  • 2/15/2019 Florida U.S.A not working on the WII.. Worked great two weeks ago. Get an error 99 code, and it’s not even listed on the Amazon site.

  • SkyBluePM

    I could be wrong, but I’m guessing someone messed up big time with an upgrade rollout. On my phone, I can play prime with no issues. I can cast no issues. But, I cannot select anything on the smart hub.

    Thus it HAS to be an upgrade with the smart TV version. None of the other smart apps have issues (Netflix UK are fine). This has been an issue all day in UK (15 Feb 2019).

  • Wayne Johnston

    2/14/2019 prime video USA/Idaho seems to be down

  • Buddy Derry

    Feb 9 Prime won’t load on Roku…..says internet connection but everything else works

  • Jeanne Brandenberger

    Amazon prime will not engage. It says connecting and then bounced me back to rok u screen

  • Renée Roehl

    Amazon Prime won’t stream on 4 Feb in USA over a Roku. All other channels work but Prime.

  • Joel Sanderson

    Keeps saying “network problem’ but all connections test OK and other services work OK.

  • Jim Haney

    Prime Video player simply does not play anything. USA, Pennsylvania

  • Mr Banks

    PlayStation 4 – UK won’t give me the option to play any movie or program the funny thing is I’ve gone to play films of watched on Amazon Prime already and it still won’t let me

  • Donald Barley

    Amazon Prime on Samsung Smart TV has trouble loading, if it loads the audio is not in sync, sounds like in an echo chamber. Prime works fine on Ipad and another TV with Fire Stick.

  • Carl Lewis

    Fix problems with Amazon prime.

  • Martin

    I hope this is an okay forum for this. As of a few weeks ago some idiot at Amazon decided it would be a good idea to start shoving trailers at me for videos other than the one I’ve chosen to watch. I pay for Prime Video, to a large extent to avoid commercials. Now they’ve decided to force them on me anyway. I’ve called and been told they’ve gotten complaints about this but they’ve decided to ignore us. They say I can select a non-existent “exit” button but since it’s not there, no, I can’t. This seems to be just one more example of the “we know better than you” style world we’re moving toward. They feel they know what I should see rather than allowing me to watch what I’ve selected without commercials first for their other shows. This is ridiculous.

  • TabithaX

    I SUGGEST THAT ALONG WITH TYPING A COMPLAINT HERE, WE ALSO CALL AMAZON AND COMPLAIN AS PRIME CUSTOMERS. WE SHOULD BE SURE TO STATE THAT !MULTIPLE CUSTOMERS LOGGING IN WITH VARIOUS DEVICES ARE HAVING CONNECTIVITY AND STABILITY ISSUES. THIS IS BS. AMAZON SHOULD KNOW BETTER. IF NETFLIX CAN RUN SMOOTH SO CAN AMAZON. BTW, I’M NOT TELLING AT YOU. LET’S CALL AMAZON.

  • Jerry

    Resolve problems with Amazon Prime.

    • Card

      Oh gee…..fake! Your phone number rings once and disconnects.
      Even tried it on a Samsung J3 smartphone, as well as both iPhones.

  • Card

    Amazon prime member. Movie page display is oversized for proper viewing and it is not possible to scroll horizontally or vertically when tapping arrows or sliding. Movies will not open. The upper auto slide display, which I despise, will not stop when trying to select to view more info. Recent problem so I assume they have new software that is not compatible to iPad. I have never seen this display format in the past.

  • Mangojam

    Message that “we’re unable to connect to Amazon Instant Video,” for the past three days. Netflix and other streaming services working. Location is Vermont.

  • Rachel Sloan

    It showed the Amazon logo then kicked us right back to the Roku home page for two or three days. All other channels were working. I could get Prime video on my computer. Today I uninstalled Amazon then reinstalled and it works.

  • drpepper70

    I have the same problem in South Carolina. Prime video…contacting Amazon…then back to home screen. Wtf! Three days now!

  • Wes

    I have the same issue with Amazon Prime Video on Roku. We watched a program and then sought to stream another and the Roku home page appeared. For the past 3 days only Amazon on Roku has been affected Amazon logo for a few seconds the pops back to Roku home. Amazon is ok on laptop. Have rebooted to no avail.

  • Dea

    One of my Roku devices is no longer registered in my Amazon settings. Any idea how to re-register it?

  • Valerie Loscalzo Scott

    Our Prime Video on our Fire tablet is having connectivity problems for the past couple of fays, and everything else on our tablet works fine…anyone else having problems?

  • Brad Bivens

    I have not been able to get prime video to load on my Roku device for several days. All of my other services still work just fine, so it is NOT the Internet connection. I have rebooted the Roku as well as trying every trouble shooting method I can find doing an Internet search.

  • When I logon to my Amazon UK account, on the Macbook, I get “internet connection error”. When I do the same on the .com site it plays fine???? Unfortunately, there is no way I can get to Amazon, that I can see, to check out this anomaly.

  • Quasimodo

    The “replay” function isn’t working on my Roku Premier, but it works on Netflix, the only other streaming service we watch. Also, using the “star” button to change the captions options doesn’t work, the arrow buttons have to be used to scroll over to the cc option at the bottom of the screen that only gives you on or off choices. I disconnected the power supply and the HDMI cable for about five minutes yesterday, but it didn’t help.

  • mgdisq

    Can’t stream videos using Roku. It loads the watch list and so on, but when trying to play a video I get ‘Internet Connection Error’, which is bogus since all other streaming works fine.

  • Chop Doc

    Today I kept getting a bandwidth error. Check my connection and its running fine, no issues. After about the forth time I went to hulu and found the same show. Havent had a bandwidth error since.

    Sounds like too many customers for not enough servers.

  • Jennifer O’Connell

    Prime video is not working on my TV, when I select a show to watch it won’t accept play or any other options, it just sits there. It was working fine a couple of days ago. It’s not my internet because everything else on the tv is working (including Netflix and Hulu). It’s just Amazon. It won’t accept any commands, including backing out to select a different show, have a show start or even select options for the show. it is also not my remote, again – all other apps work just fine.

    • Jaguar Starálfur Swan

      i was watching a show last night, and in the middle of it i wanted to rewind a bit, accidentally exited out, now im trying to go back and watch it and i can’t get it to play. i can move around on the episode screen, but cant get it to actually play

      • Jennifer O’Connell

        I got mine to work by dumping the cache on my TV. Completely unplugged it for 5 min then after plugging it back in, held the power button down for 10 seconds. Now the Prime App works on my TV again and is not frozen.

        • Jaguar Starálfur Swan

          Thank you Jennifer, I was about to come back and tell you I fixed it myself, also by holding my power button on the remote for 10 seconds, seems to have rebooted all the apps 🙂

  • Glenmore

    Tonight while watching a movie on my 4K smart TV, the image froze while the close captioning went on normally. I had to get out of Prime,and come back to resume. I checked on my laptop that the internet connection was good during the Prime loss of streaming. I am in Maryland, USA

  • Paul Freeman

    Today and 2 days ago, when we watch Amazon Prime on our TCL Roku TV it crashes back to the TV screen randomly every5 -20 minutes.

  • Gillian Kirk

    Yep, here in England, Prime on Roku crashing after 5 seconds; will “blip” with a mini surge then crash to Prime home screen. Happening on several shows but not other “channels”. My (full) watchlist is empty on Roku, too. Have rebooted, deleted the app, and ten variations on this dance

  • DaveHub

    My ROKU Amazon Prime Video app has been broken for over a day. It’s there but when you click it, it just returns to the main ROKU page.

  • Ida Ellestad Nelson

    Just got a letter from Amazon saying “you are not using all your benefits” so I decided to get Prime Video on ROKU…will load but cannot go to the channel. Bumps back to home on ROKU.

  • Louis Lawyer

    10/28/2018 Roku prime video app – constantly returns to home screen when playing any content. Makes app unusable.

  • GLJ

    10/28/2018 Going on two days now that Amazon Prime video
    is NOT working through my Roku – other Roku stations work fine. Georgia USA

  • B W

    Bought a new 40″ LED for Bedroom to replace old DLP. All works great except Amazon Prime comes up with a blank screen. Bezos needs to quit counting his money and fix his problems.

  • aricht46

    Turned on Amazon Prime to stream at 4:00 CST and got error 9074! I even restarted my Roku and still nothing. No code listed for this error. Also, all other apps on Roku are working fine.

  • Sarah Wayland

    IL- Error 9074 happening when I try to watch Amazon Prime video in
    my Roku device. Amazon customer service they are working on the issue. Many reports of this error msg

  • Misi Bauman Perri

    California. Error code 9074. Apple TV. They need to add this code to their list

  • Pam Eilander

    October 23, 2018. Error code 9074 on Amazon Prime streaming. We are using a Roku

  • AbrahamTrap

    October 23, 2018, error code 9074 on Amazon Prime streaming service, Roku is hardware.

  • Peter Klein

    NY, USA.. Vizio smart TV

  • Finnbogi Páll Finnbogason

    Getting error code 9074 on my LG tv, but i can search and play from there

  • Rob Hubbard

    Ditto – error 9074 – California area,,, Request-ID …. (long hex uuid/ nonce)…

  • Susan

    9074 here in the Spartanburg South Carolina area on my Vizio TV. Is Amazon paying any attention at all to the cries of help?

  • Andrea

    Error Code 9074 🙁 Nothing is working

  • Vicki Thompson

    Error code 9074. I guess it’s a widespread issue.

  • Bill Dunn

    Getting error code 9074 on my Roku TV

  • Ginny Weller

    Error code 9074. Streaming with an Apple 4K on a Samsung. All other streaming apps work flawlessly – from what I can tell, this error code indicates a multiple area outage.

  • Ben Willard

    I am getting error code 9074. No idea how to fix. Reboot doesn’t work.

  • Pam C

    Prime video isn’t working on my samsung tv. I’ve watched prime on my tv for years.. suddenly since yesterday, when I try to watch amazon prime… I only get the amazon logo screen and it flashes on and off. I can’t get any shows to load. I’ve checked software updates and everything’s updated.

  • Meg Carlson

    Prime hasn’t worked for over 2 weeks now. Goes to splash screen and defaults back to home screen. Super frustrating since i’m paying for this and unable to access my stars account through prime which i’m also paying for. Have restarted, unplugged, tried to remove prime from the roku but there is no option to on the website. Have a roku stick upstairs and prime works just fine on that device, so what’s the issue??

  • Devylknyght

    For the last couple months, our samsung smart tv crashes when trying to play videos with the amazon instant video app. It isn’t specific videos and there is no correlation when it happens or doesn’t. VERY frustrating when the TV crashes 5 times in a row trying to watch something before bed. Can take up to an hour just to finally get lucky and have the video play properly.

  • James Haydon

    Prime just sits there loading for hours with no progress. Have reinstalled twiced.

  • Fanatoli Guyoff

    Same issue described below by many by myself and my parents rokus. Going on 2 weeks. Factory reset and reinstall of prime did nothing.

  • Timisha Collins (misha)

    Just crashed on me watching the game.. Loads app on my Roku then closes and takes me back to my home screen

  • Ford Fischer

    Down as of 2 days ago and still down today. Same issue, it gets to the splash screen and immediately throws me back to the home screen. It crashes. Not sure why or how, but would love for it to get fixed!

  • gary_mar

    I had the same problem and got it fixed by doing a factory reset on my TCL Roku TV. The Amazon channel is now called “prime video” and it works like it should.

  • USAF1956

    Jack Ryan Ep.2 crashes all of my Samsung Smart hub TV’s and Blu-Ray. Only that episode and I have no other issues. I can (and did) watch it with a FireStick…any one else have that problem? Have no idea how to contact Amazon.

  • Landon

    been down for 2 weeks on the roku have to watch on ps4 so have to toggle between it and the roku come on patch it already

  • Lyn Lutrzykowski

    Not working for me yet. This makes 2 days. App comes up, then closes and goes back to menu on my TV. BTW, I paid in advance for this. How does one contact Amazon Prime by phone or chat? I’m in MA.

  • Shera

    It’s down today

  • I just got off the phone with Amazon and my Prime App is now working and they said it should be working for everyone now.

    • Judy Perry

      It is not here as of 9/26.

  • Same as others have described: prime stopped working on Roku. Splash screen comes up,then immediately goes back to Roku main menu. Other streaming apps, incl Netflix, working fine. restarted Roku, but made no difference. I’m in the U.S.

    I literally just copied and pasted what someone else wrote because I am having the same exact issue since last night!

    •Reply•Share ›

  • Sally

    Same as others have described: prime stopped working on Roku. Splash screen comes up,then immediately goes back to Roku main menu. Other streaming apps, incl Netflix, working fine. restarted Roku, but made no difference.

  • Lee Hughes

    Hi, I’m from the UK. Haven’t looked at my PS4 for about a week but wanted to have a look at something on Prime this morning. My PS4 notification came up with a PS system update (6.00 I think) which I installed but then found that Prime wouldn’t start but Netflix is fine. Don’t know if Prime is the problem or the system update has caused it.

  • sueska

    As of this evening, unable to watch amazon prime on 2700x roku LT. Starts to play for about 3 seconds and returns to home screen. All other roku channels are working fine. Tried deleting, rebooting, re-adding/authorizing the amazon prime channel. Still not working. An older roku device XD is working fine with amazon prime.

    • sueska

      Update, As of the next day, 9-22-18 at 4pm, the roku 2700x LT is working again for amazon prime channel.

  • Michael McMath

    unable to watch shows on my ps4 since last night

  • Bill Beck

    on RoKu some videos won’t stream while others are fine. Dark Shadows season 15 won’t stream, sneaky peat will. All are fine on fire stick and Ipad

  • Ernie Tamminga

    prime stopped working on Roku. Splash screen comes up,then immediately goes back to Roku main menu. Other streaming apps, incl Netflix, working fine. restarted Roku, but made no difference.

  • Jane Q. Public

    Prime Video Streaming has not been working for the last 5 days but had some issues for at least a month. It will show buffering with working circle, then play for 2 or 3 sentences and the working circle again. We suffered through an episode of a series that should have been 1 hour, but it took 1 hour and 30 minutes. Unacceptable and rethinking Prime membership haven’t heard people claim same issues with Netflix, maybe time for a change. Live in New Mexico USA, have Samsung Smart TV, and Comcast is internet provider.

    • Greg Myers

      The quality of the streaming is horrible right now. I can’t help but wonder if some of the issue is at the ISP level.

  • Larry Hull

    Prime video not loading in Michigan

  • Lars Østreim

    All videos say this title is not available in your current location, i am in south africa

  • Jon

    I have 3 TV’s using Roku all work working fine with Prime on Sept 5th but one of the TV’s would no longer connect to Prime but would still connect to Netflix and other Channels. Each of the TV’s have slightly different Roku streaming devices. One has Roku 2 and is still working fine with Prime. Another one has the newest version of the Streaming Stick and it works fine the Prime, but the other one has and older version of Roku’s Streaming Stick and that is the one that does not connect with Prime. I interchanged the two Streaming Sticks and discovered that it was the older version of the Streaming Stick that no longer works on either TV. Why it worked before but no longer will connect to Prime is anybody’s guess. It looks like I will have to purchase the newer Streaming Stick.

  • ken pick

    Unable to connect to Amazon Prime with my Roku this evening. Was working earlier but is now not connecting at all. Other apps still streaming ok on my Roku. Amazon Prime is working on my iPhone.

  • Paul Rose

    problem now solved once I paid my prime bill off

  • Michael Becker

    Starting today any Prime Video show I try to watch on my Samsung Smart TV (JU 6400) has a major buffering problem – the picture and sound jerks a few frames at a time and won’t stream. it’s not a problem with the TV or ISP because I also stream Netflix and I have no problem with their programming. I tried rebooting the Prime app on the TV to no avail. The weird thing is, I can access Prime Videos on my laptop with no problem.

  • Paul Rose

    seems not to work on my LG tvs a 2016 model and j56 Samsug phone how ever its fine on my pc strange it seems to not work on my already non prime videos on j56 phone very strange got some were around a £1000 pounds worth of films I brought out right help please is it just me?

  • Myriam Garcia

    Just started having this issue on my Roku yesterday but I just now fixed it tonight. First I went to settings than system and went to system update to make sure it was up to date which it was. From there I went to system restart and it restarted my Roku. Once it did that it let me sign back into Prime Video and it’s been working great since. Hopefully this helps everyone

    • Jon

      Tried that but it didn’t help.

      • Michael Arnaud

        Likewise. 🙁

  • Prime won’t launch on Roku for about a week now.

  • David Young

    Amazon prime video suddenly stopped working on Samsung tv while watching 2018 new Jack Ryan. Can’t get it working for any show now.

    • ChuSez

      same problem. yesterday it worked, tonight it dorsn’t.

      • Jay Peters

        Ditto on my LG OLED. Was watching UHD and then dropped it to 1080p. It ran better but still had problems. Frustrating.

  • Rusty Nales

    For 5 days I cannot watch Prime on Roku. Sometimes it will start to play then a few seconds later revert back to the main logo screen. Other times it the video simply will not start. The animated icon goes around in circles for minutes. Support request was made to Roku but they won’t respond. Further, I can watch Prime on my PC through Firefox and Chrome with absolutely no problems. I removed the Prime app and re-installed it twice. Unplugged Roku and restarted it several times. Nothing helps, including Roku support!

    • DP Clark

      I’m having this exact same issue.. just started tonight. Prime works fine on iPad, but on Roku, plays a few second then app closes.

  • caroline myrick

    TCL Roku TV Prime Video app not launching

    • Debbie Winall

      Same here. Logo screen only. I can watch it through my DVD/blu-ray player but there are hiccups with that like switching to the next episode prematurely.

  • Matt

    Prime Video app not launching on Roku. Won’t launch past logo screen. Reset and reinstalled, still no good.

  • phoenix1327

    TCL Roku TV Prime Video app not launching—freezing and causing television to reboot. I am in Nebraska, USA. Anyone else?

    • Debbie Winall

      Yes, several of us

  • Tom Moran

    Mine is doing the same thing now. It just started yesterday.

  • clydeh7

    Watching on a smart tv, frequent breaks in streaming in excess of one minute. Speed test says we have over 70 mbps down and 12 up.

    • Blitzen32

      Not worth it anymore…..Prime now up to $119 per year….and Fire Tv freezes or the apps no longer work unless you have cable subscription. Well, if I had that, I wouldn’t have Fire TV now would I?? Lol.
      Techs are worthless at Amazon. they read from a prepared script, call centers. I found my own issue was this: if you do not frequently watch Fire TV, then you have to reboot your remote/Fire Stick was mine…no other problems with network connection, it was the Fire Stick. Truly not worth all the aggravation of it/Amazon being down, to freezing, to restarting. Switched to antenna, and my reg internet/computer…..dropping Amazon as a whole. Saving. It was nice a few years ago, but this last year and a half has been bad.
      EBay much cheaper, no taxes, no access issues. Me thinks amazon has gotten so big, they have hired so many, ill trained, and no real retention of their customers as they figure another will come along.

  • Koju

    Amazon problems
    Support can be gained by contact listed.

    • Blitzen32

      LOL LOL LOL yup, right.

      • ChuSez

        They are useless…

  • Steve Sohn

    Tonight, August 13th, 2018 Prime Video isn’t starting on our TCL smart TV (Roku). It starts and I can watch programs on my tablet. Not sure what the problem is.

  • Christian

    I found a solution that worked for us. We have a 1 year old mid tier Samsung 65″ TV. Recently we ditched cable, upgraded our internet speed and got new modem and router. On the main TV, we would stream shows Via Amazon Prime and it experienced a lot of the problems here (Not Enough bandwith error, circle of death, Start/stop, grainy picture). On a whim, I hooked up a Roku from another TV in the house and streamed through it. TV is 5 feet from router and we test 190MPS no problem.

    We now watch trouble free through the Roku stick. Not a single glitch. Hope this helps someone.

    Edit…I see some earlier posters had problems with a Roku….strange. Better to be lucky than good I guess. FWIW, other apps like Netflix and PSVue worked no problems befor or after.

  • BuffyDawn Summers

    Mine opens, but when I try to play anything it gives me an error message with 3 options: restart the app, send feedback and mute the app. You know what? I have had enough with this horrible plataform. I cancelled my subscription and that is that.

  • Deborah Flint

    was watching amazon prime on my vizio at 1 am est and it stopped playing, just black screen and a scrolling wheel. have been trying all day, needless to say this is more than inconvienent. internet signal is fine other apps are working fine just amazon prime.

  • Debbie Lapeyrouse

    I’ve been having problems off and on for a whie with Amazon Prime Video on my Smart TV. None of my others like Netflix have such problems. Amazon just locks up and I have to actually reboot my TV to get it to unlock. Then it may or may not work for a while. I’m having to reboot as I type this. Was Googling to see if I could find out why Amazon keeps doing this when none of the other networks do.

  • Kappy

    Amazon Services are running.

  • J “Jt216” Thorman

    Amazon Prime quit streaming suddenly — watched several episodes then just got a dark screen. All other streaming services were fine and I could get Prime on other devices, just not my TV!

  • libertyandcheetos

    Having an issue playing Downton Abbey on my Fire Stick. Works on my computer. It just isn’t giving me an option to hit play when I go to resume the show. Located in MI, USA

  • Laura Raadgep Johnston

    Having problem with Amazon Prime on the Roku only on one TV, other two are fine but I know one is an older model roku. Other channels like Netflix are just fine. SOOOOO frustrating. Internet is fine and troubleshooting all other things and they pan out just fine. C;mon Amazon. We are paying extra for this and for what?!!!! I’m in Salem, Oregon

  • Tina Mathes

    On the menu screen I do not see any pictures only grey blank squares. If I pick a movie out it will play but the menu screen part of it is not loading the pictures. I called Amazon just now and was told that Roku is the number one device that they have issues with. He tried to get me to buy a fire stick but I did not do it. Anybody else having issues like mine?

  • Ellsworth Boyle

    when I pick out a movie I only get a blank screen.

    • Tina Mathes

      I think what’s happening to you is what’s happening with me. Do you have a Roku? If I press play to play the movie I can watch the movie but it’s a blank screen when I try to pick a movie out

      • Ellsworth Boyle

        Exactly. I restarted my internet connection and it was fine after that!?!

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