Amazon Prime down or Instant video problems

When Amazon Prime Instant video is down, problems will most likely be felt on multiple platforms that include streaming on PS4, Xbox One, iPad, mobile operating systems, Fire OS Set-top boxes, Smart TVs, and many other devices.

The most common problems with Amazon Prime include Instant video streaming not working, login issues, and videos not working due to server outages.

There’s always the chance that local WiFI and other network problems could be causing issues with watching Amazon Prime, so this is why it’s good to find out if others also have problems watching on their chosen device.

Amazon-Prime-status

Is Amazon Prime Instant video down on Thursday September 20, 2018? If you cannot stream or have other issues, then leave details on your country and device being used below. This will help others find out they are not alone when using the same platform, or having streaming problems in certain regions.

When major outages take place with Amazon Prime, then our editors will also list official statements in regard to scheduled maintenance or surprise downtime.

Jane Q. Public

Prime Video Streaming has not been working for the last 5 days but had some issues for at least a month. It will show buffering with working circle, then play for 2 or 3 sentences and the working circle again. We suffered through an episode of a series that should have been 1 hour, but it took 1 hour and 30 minutes. Unacceptable and rethinking Prime membership haven’t heard people claim same issues with Netflix, maybe time for a change. Live in New Mexico USA, have Samsung Smart TV, and Comcast is internet provider.
Larry Hull

Prime video not loading in Michigan
Lars Østreim

All videos say this title is not available in your current location, i am in south africa
Jon

I have 3 TV’s using Roku all work working fine with Prime on Sept 5th but one of the TV’s would no longer connect to Prime but would still connect to Netflix and other Channels. Each of the TV’s have slightly different Roku streaming devices. One has Roku 2 and is still working fine with Prime. Another one has the newest version of the Streaming Stick and it works fine the Prime, but the other one has and older version of Roku’s Streaming Stick and that is the one that does not connect with Prime. I interchanged the two Streaming Sticks and discovered that it was the older version of the Streaming Stick that no longer works on either TV. Why it worked before but no longer will connect to Prime is anybody’s guess. It looks like I will have to purchase the newer Streaming Stick.
ken pick

Unable to connect to Amazon Prime with my Roku this evening. Was working earlier but is now not connecting at all. Other apps still streaming ok on my Roku. Amazon Prime is working on my iPhone.
Paul Rose

problem now solved once I paid my prime bill off
Michael Becker

Starting today any Prime Video show I try to watch on my Samsung Smart TV (JU 6400) has a major buffering problem – the picture and sound jerks a few frames at a time and won’t stream. it’s not a problem with the TV or ISP because I also stream Netflix and I have no problem with their programming. I tried rebooting the Prime app on the TV to no avail. The weird thing is, I can access Prime Videos on my laptop with no problem.
Paul Rose

seems not to work on my LG tvs a 2016 model and j56 Samsug phone how ever its fine on my pc strange it seems to not work on my already non prime videos on j56 phone very strange got some were around a £1000 pounds worth of films I brought out right help please is it just me?
Myriam Garcia

Just started having this issue on my Roku yesterday but I just now fixed it tonight. First I went to settings than system and went to system update to make sure it was up to date which it was. From there I went to system restart and it restarted my Roku. Once it did that it let me sign back into Prime Video and it’s been working great since. Hopefully this helps everyone
- Jon
  
  Tried that but it didn’t help.
  - Michael Arnaud
    
    Likewise. 🙁
Amy Brown

Prime won’t launch on Roku for about a week now.
David Young

Amazon prime video suddenly stopped working on Samsung tv while watching 2018 new Jack Ryan. Can’t get it working for any show now.
- ChuSez
  
  same problem. yesterday it worked, tonight it dorsn’t.
  - Jay Peters
    
    Ditto on my LG OLED. Was watching UHD and then dropped it to 1080p. It ran better but still had problems. Frustrating.
Rusty Nales

For 5 days I cannot watch Prime on Roku. Sometimes it will start to play then a few seconds later revert back to the main logo screen. Other times it the video simply will not start. The animated icon goes around in circles for minutes. Support request was made to Roku but they won’t respond. Further, I can watch Prime on my PC through Firefox and Chrome with absolutely no problems. I removed the Prime app and re-installed it twice. Unplugged Roku and restarted it several times. Nothing helps, including Roku support!
caroline myrick

TCL Roku TV Prime Video app not launching
- Debbie Winall
  
  Same here. Logo screen only. I can watch it through my DVD/blu-ray player but there are hiccups with that like switching to the next episode prematurely.
Matt

Prime Video app not launching on Roku. Won’t launch past logo screen. Reset and reinstalled, still no good.
phoenix1327

TCL Roku TV Prime Video app not launching—freezing and causing television to reboot. I am in Nebraska, USA. Anyone else?
- Debbie Winall
  
  Yes, several of us
Tom Moran

Mine is doing the same thing now. It just started yesterday.
clydeh7

Watching on a smart tv, frequent breaks in streaming in excess of one minute. Speed test says we have over 70 mbps down and 12 up.
- Blitzen32
  
  Not worth it anymore…..Prime now up to $119 per year….and Fire Tv freezes or the apps no longer work unless you have cable subscription. Well, if I had that, I wouldn’t have Fire TV now would I?? Lol.
  Techs are worthless at Amazon. they read from a prepared script, call centers. I found my own issue was this: if you do not frequently watch Fire TV, then you have to reboot your remote/Fire Stick was mine…no other problems with network connection, it was the Fire Stick. Truly not worth all the aggravation of it/Amazon being down, to freezing, to restarting. Switched to antenna, and my reg internet/computer…..dropping Amazon as a whole. Saving. It was nice a few years ago, but this last year and a half has been bad.
  EBay much cheaper, no taxes, no access issues. Me thinks amazon has gotten so big, they have hired so many, ill trained, and no real retention of their customers as they figure another will come along.
Koju

Amazon problems
Support can be gained by contact listed.
- Blitzen32
  
  LOL LOL LOL yup, right.
  - ChuSez
    
    They are useless…
Steve Sohn

Tonight, August 13th, 2018 Prime Video isn’t starting on our TCL smart TV (Roku). It starts and I can watch programs on my tablet. Not sure what the problem is.
Christian

I found a solution that worked for us. We have a 1 year old mid tier Samsung 65″ TV. Recently we ditched cable, upgraded our internet speed and got new modem and router. On the main TV, we would stream shows Via Amazon Prime and it experienced a lot of the problems here (Not Enough bandwith error, circle of death, Start/stop, grainy picture). On a whim, I hooked up a Roku from another TV in the house and streamed through it. TV is 5 feet from router and we test 190MPS no problem.

We now watch trouble free through the Roku stick. Not a single glitch. Hope this helps someone.

Edit…I see some earlier posters had problems with a Roku….strange. Better to be lucky than good I guess. FWIW, other apps like Netflix and PSVue worked no problems befor or after.
BuffyDawn Summers

Mine opens, but when I try to play anything it gives me an error message with 3 options: restart the app, send feedback and mute the app. You know what? I have had enough with this horrible plataform. I cancelled my subscription and that is that.
Deborah Flint

was watching amazon prime on my vizio at 1 am est and it stopped playing, just black screen and a scrolling wheel. have been trying all day, needless to say this is more than inconvienent. internet signal is fine other apps are working fine just amazon prime.
Debbie Lapeyrouse

I’ve been having problems off and on for a whie with Amazon Prime Video on my Smart TV. None of my others like Netflix have such problems. Amazon just locks up and I have to actually reboot my TV to get it to unlock. Then it may or may not work for a while. I’m having to reboot as I type this. Was Googling to see if I could find out why Amazon keeps doing this when none of the other networks do.
Kappy

Amazon Services are running.
J “Jt216” Thorman

Amazon Prime quit streaming suddenly — watched several episodes then just got a dark screen. All other streaming services were fine and I could get Prime on other devices, just not my TV!
libertyandcheetos

Having an issue playing Downton Abbey on my Fire Stick. Works on my computer. It just isn’t giving me an option to hit play when I go to resume the show. Located in MI, USA
Laura Raadgep Johnston

Having problem with Amazon Prime on the Roku only on one TV, other two are fine but I know one is an older model roku. Other channels like Netflix are just fine. SOOOOO frustrating. Internet is fine and troubleshooting all other things and they pan out just fine. C;mon Amazon. We are paying extra for this and for what?!!!! I’m in Salem, Oregon
Tina Mathes

On the menu screen I do not see any pictures only grey blank squares. If I pick a movie out it will play but the menu screen part of it is not loading the pictures. I called Amazon just now and was told that Roku is the number one device that they have issues with. He tried to get me to buy a fire stick but I did not do it. Anybody else having issues like mine?
Ellsworth Boyle

when I pick out a movie I only get a blank screen.
- Tina Mathes
  
  I think what’s happening to you is what’s happening with me. Do you have a Roku? If I press play to play the movie I can watch the movie but it’s a blank screen when I try to pick a movie out
  - Ellsworth Boyle
    
    Exactly. I restarted my internet connection and it was fine after that!?!

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