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Direct TV Problems: Customer service in extra demand

It has been reported that owners of Direct TV have been experiencing problems today, a problem which is strangely related to the remote control for the set-top box.

As reported from Eurekatips, television sets have been stuck on a single channel for many users, which is obviously a huge issue for owners just wanting to relax and watch TV normally.

Although users have had difficulty contacting Direct TV via phone, the good news is that the company has responded on their Twitter account. They state that they are experiencing higher than usual call volume – so you can bet that they are working on a solution to the problem right now.

Stay tuned to their Twitter page for the latest updates, while you can now find some contact phone numbers through the link. We’ll update you when the problem has been fixed.

Is your Direct TV working yet?

Written by Alan Ng

Alan has been working for Product-Reviews since 2009 and became the Editor-in-chief in 2014. He has a passion for technology, the latest mobile phones and gadgets, and the gaming industry. Alan is a graduate of Canterbury Christ Church University and completed a B.A in Commercial Music in 2008. While expressing a keen interest in all areas that PR cover, you'll usually find Alan in the gaming section, where he'll be keeping enthusiasts up to date on all the latest news and reviews for consoles and PC.

Contact Alan Ng: alan@product-reviews.net

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PhoenixRonCrashroguepatricia knottmomanator Recent comment authors
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Phoenix
Phoenix

I posted this previously in a site for activists against Direct TV. All the people there were screwed by DTV as well and you can review the banter and make an informed decision which I am sure will lead to you deciding against DTV as your carrier. I have also asked them to post on every Facebook site that advertises DTV and that we all go in search of Google and other sites to post our grievances on so that the public can view them and know not to get involved in Direct TV’s scams. They are dishonest and very… Read more »

Ron
Ron

Alot of money each month (over $115.00) just to have a message of “experiencing technical difficulties!” They have plenty of resources to keep us informed as to what is wrong and when they expect to have it fixed. Maybe then thier phone will quit ringing!

Crashrogue
Crashrogue

no wtaj so i have to go to my moms house to watch criminal minds and csi funny how these problems happen with new shows, guess someone needs more money and we have to pay. so one more step back to local cable company. where i can watch my show

patricia knott
patricia knott

The bottom third of ur TVscreen is oered by a black box – how do we remove it and what is the telephone number of Direct TV support technicians>

patricia knott
patricia knott

The lower third of our TVscreen is covered by a large black box – how do we remove this and what is the telephone no for Direct TV support technicians.

momanator
momanator

My clicker is stuck on one channel, new batteries volume works but can’t change channels or turn receiver on/off. Other receiver works fine.

susie
susie

Got new receiver still losing signal but other receiver works just fine getting fed up!!

beth flaherty
beth flaherty

my remote will not work anymore, who do I contact to get it replaced?

tom flaherty
tom flaherty

my remote will not work, how do I get another one?

tom flaherty
tom flaherty

my remote will not work, how do I get a replacement?

Jim Forest
Jim Forest

Came home to no picture but sound. The picture just came back on around 7:15 p.m. This is the first issue we have had.

Percy Passwater
Percy Passwater

We are experiencing the same problem as many of you. The remote, and/or box locking up and remaining on one channel. The installer said to switch out either the box or remote or both. Good luck. If it were only 1/100th as easy to contact someone in customer service as it was to sign up for Direct TV, it would be a perfect world. We should have never switched from cable to satellite. Nothing to do now but wait for our contract to expire.

chuckmagee71
chuckmagee71

I am so sick of direct tv right now, this is the 5th call I have had to make in 3 months and every time it takes forever to get a human and this will be the 3rd service call in 3 months and as usual it will be a week to fix the problem, unbeleivable, Chuck Magee McCOmb MS
just call me sick, sick,sick,sick,sick of direct tv

Anthony Brancato
Anthony Brancato

I was promissed 10,000 airline miles when I subscribed to Direct TV. Well after 6 phone calls with long waits, and promises each time that I would receive my miles, I was told today, 7 months after my subscrition began, that I would not be receiving my miles. What a shame for DirectTV. I plan on letting every person I know, not to subscribe to Direct TV. It's a scam and rip off. Oh I forgot to mention that, after they're in your house, finished setting up your boxes, that you have to sign a 2 year contract. They conveniently… Read more »

Shannon Beltrami
Shannon Beltrami

I have been contacting Direct TV every day this week regarding my hd dvr. Both of my remotes work on my downstairs dvr but neither work on my upstairs dvr. The numerous techs I spoke with kept telling me it was my remote not the dvr. Until last night I finally spoke with a tech that told me the truth. The truth being that Direct TV is having software issues with their dvr and that is why it is not working properly. Than she had the nerve to ask me if she had answered all of my questions, Melissa in… Read more »

Lucille
Lucille

Have been on the phone with Direct TV again as the problem which started after June 8th has not been resolved. In addition, we are now experiencing the picture and sound breaking up (lasting for 1 1/2 hours so far) and after calling Direct TV their solution is a service call at our expense for a problem they caused. How does this company stay in business? Is it by not taking responsibility for the problems they caused?

Lucille
Lucille

Ever since the software problem earlier this month (which we did get fixed) our TV constantly freezes and/or searches for the satelite and sometimes shows another station in the middle of the show we are watching. These incidents last anywhere from a few seconds to minutes and are becoming more frequent.

Done With Direct TV
Done With Direct TV

For two days I have been trying to get Direct TV Online!!! They are offering a Rebate and when you get to that section and hit submit it doesn't take it!!!! I have been told to call approximately 3/4 different telephone #'s , taking with about 10 different customer service people. I have spent hours, upon hours on this going online over and over again…. I have been informed they are having a problem with this Rebate site….. Unbelievable and So Frustrating!!!! This company better watch out or it will have a law suit on its hands. I do think… Read more »

JeLuckett
JeLuckett

Mine is still not working either. I've done all the fixes they have suggested. Per Tech Support, the problem is nation wide and they are working on a solution. Both my tv's have been out all day!

Kelley
Kelley

I was able to get a hold of them this morning & like Nate said above unplug it for about 30 seconds then plug it in. Then unplug it again for 30 more seconds and plug it back in. It should clear up the problem in about 5 mins or so. It only affected the receivers that have a DVR because they sent them upgrades this morning. This should clear up all your problems.

Anonymous
Anonymous

Part 2: To resolve the issue reboot each box twice by pressing with a pen the red button inside of the door on the front right side of the unit. You may need to depress (push in) the red button for five or more seconds. A second reboot is necessary so if the unit appears to be working after one reboot, don't be fooled–it isn't completely clean–do a second reboot. This worked this morning on my two HD DVRs. Units now are fine–nothing was erased from the hard disk or To Do list. Have a PhD in engineering, etc.

Anonymous
Anonymous

Part 1: Problem either a corrupting command issued by one or more DTV satellites or an unintended consequence of the recent software download. (And yes, I checked, after getting my HD DVRs working there was no software download that occurred last night that was logged into the History menu.) However, the problem occurred sometime late last night or in the very early morning as I was recording a show at 3:00 AM PT for 30 minutes and the recording continued all the way to when I rebooted the receiver (about 6:50 AM PT), as it wouldn't shut off correctly. Of… Read more »

bill
bill

If any of you had any common sence you would hit the reset button. I did it one time and it did not work. On the second try it fixed the problem

Michael
Michael

guys i woke up this morning to find i could not turn on my dvr. I unplugged it once and then restarted it but it was stuck on one channel and said in the loop on top of the page., so unplugged it a second time and this time it worked properly. so my suggestion to you all is to try this because alot of the times you must reset for this to work itself out. just my opinion…………………Mike

Diane
Diane

My Directv is still not working- I got through on phone they were very nice and I will wait to see when it will work again.
Diane

NICOLE
NICOLE

it is very upsetting!!! the remote control on direct tv is not working!!!! and direct tv customer service is not responding!!!! what a shame!!! VERY POOR and BAD CUSTOMER SERVICE.

Harry
Harry

I was on having problems at 0500 PT. I was never able to get a Tech on line after being on hold for more than one HR. DTV used to have good service but
I finally got my issue resolved at 1205PT. It only effected the DVR. Regular HD was fine.

Robert E. Penney
Robert E. Penney

two out of four tvs are not workingand we have tried for hours to get someone in repairs .
no response from them.

Bill
Bill

I have two DVR's that are not working and one upstairs that is fine. I can't turn the DVR's on by remote or manually.

soontobeXuser
soontobeXuser

Getting rid of Directv as soon as my time is up! This is ridiculious!

LYLE KENT
LYLE KENT

WHEN WILL THIS BE FIXED? I'VE HAD NO TV ALLDAY ,AND CAN'T GET THRU BY PHONE

gordy dawson
gordy dawson

TV stuck on 1 channel, could not reach them by phone, line hung up on me when switched over to customer service. I have had 4 receiver boxes go out over the past couple of years. I started to receive a recorded message when I called them, the fix that was given did not resolve the problem. I am switching to a new provider.

Nate
Nate

Fixed by unplugging for 15 sec, plugging it back in and as the lights come on unplugging it again for 15 sec.

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