Blockbuster UK PS4, Xbox One orders online require lettter

We have some important news for our readers in the UK now, especially those who have ordered a PS4 or Xbox One console from retailers Blockbuster UK. Unfortunately the chain is in trouble again in the UK and are set to go into administration for the second time in just 10 months.

Worse yet, we have now heard from Blockbuster themselves that all consumers who have a PS4 or Xbox One on order will not be able to receive their consoles anymore. Blockbuster UK has stated on Twitter that they won’t be ‘honoring’ any next-gen pre-orders, even telling disgruntled consumers to ‘contact the store where they purchased the console from’.

It gets even more worse if you decided to order a PS4 or Xbox One from Blockbuster UK online. We’re now hearing that consumers will have to send ‘a letter’ themselves to the company’s Uxbridge head office, which sounds very dubious indeed in terms of the chances of getting a full refund.

Can you believe that those who paid online now have to write a letter about their case? It could take weeks for the company to reply back to users individually amid all of the other problems. We just hope that those who have put an order down for a PS4 or Xbox One will be able to get a full refund.

Have you been affected by Blockbuster UK going into administration for a second time? Give us your story below.

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Written by Alan Ng

Alan has been working for Product-Reviews since 2009 and became the Editor-in-chief in 2014. He has a passion for technology, the latest mobile phones and gadgets, and the gaming industry. Alan is a graduate of Canterbury Christ Church University and completed a B.A in Commercial Music in 2008. While expressing a keen interest in all areas that PR cover, you'll usually find Alan in the gaming section, where he'll be keeping enthusiasts up to date on all the latest news and reviews for consoles and PC.

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