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Blackberry Outage: Should you get compensation?

RIM (Research In Motion) has not had a good week, as they have suffered an outage twice in just one week on their BlackBerry handsets. This meant that users in the U.S. were unable to access their e-mails. PC World now wonders if BlackBerry users should receive some sort of compensation?

Bloomberg has been looking into the outage and discovered that two recent versions of the BlackBerry Messenger program could be to blame. They also report that RIM recently issued software updates to fix the email problems.

For those users who updated after December 14, they are advised to download to the latest update now, otherwise they will still experience an outage. PC World believes that two outages in one week and just an apology is not enough, they have given RIM a message, “Show your customers the money.”

They do not expect Research In Motion to offer their customers much; even $5 to $10 credit would be enough as a gesture of good will. This is not the first time that RIM had to respond to an outage problem, there was a serious problem back in 2007. To this day, they still do not know fully what went wrong, the troubling thing is, this will not be the last outage.

Do you think you are entitled to some sort of compensation from Research In Motion?

Written by Peter Chubb

Peter has been writing on Product-Reviews since 2007 and in that time much has changed for him, like his hair having more grey than brown now. He loves gadgets and cars, and gets excited when big events come up, such as CES and the big auto shows.

Contact Peter Chubb: peter@product-reviews.net

He started out working in a factory and dreamed of the day when he could become his own boss; That happened back in 2002 and he has never looked back since. Things have changed so much on the Internet in that time, but he has adapted well.

Contact Peter Chubb: peter@product-reviews.net

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Wes

Compensation? Why? Because RIM had a software glitch is no reason to be demanding money. Oh, so some people couldn’t access their e-mail for a few minutes, so what, do you think people access their e-mail every minute of every day? And what did people do before they had a Blackberry? I seriously doubt it caused anyone anything but a minor inconvenience, certainly not worth demanding money from RIM. And about a good faith gesture from RIM? Come on, RIM runs a business not a charity.

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