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Asus confirms Transformer Prime reboot bug

For those of us who don’t want to join the iPad party the Asus Transformer Prime is often at the top of some consumers wish lists. There have been some issues with the Nvidia Tegra 3 powered device though since it was released, and Asus finally confirms the Transformer Prime reboot bug.

At the beginning of last month issues with the Transformer Prime came to light with regards to the device’s GPS feature. But it was when the Android Ice Cream Sandwich update was rolled out to the device that the real problems began. Firstly owners reported problems trying to even download the new operating system.

Users complained that the software wouldn’t recognize their Transformer Prime serial number so wouldn’t complete the download. But when users managed to upgrade the software they were left with a strange problem with the device suddenly rebooting itself unexpectedly. Now Asus has acknowledged the problem and according to the Inquirer the company is pushing out an update that it hopes will fix the issue.

The device has also experienced low stock with some retailers as consumers clamber to get hold of the tablet PC. Not all users have had issues with the reboot issue though, and Asus have also revealed that the original Transformer will be getting Android 4.0 later this month.

Asus have also announced via its Facebook page that more stock of the Transformer Prime should be hitting retailers pretty soon. This comes after online retailer Clove removed the device from their virtual shelves in response to the reported problems. Asus meanwhile have repeatedly denied there are any hardware problems with the Transformer Prime.

Besides the early software issues the Prime has been well received so far, and is arguably the best tablet PC currently on offer on the Android platform. The fact it comes powered by the quad core Tegra 3 processor allows for a slick performance. Some have said though the screen isn’t quite as good to what is found on the current iPad. Below we have a video review of the device as well as one highlighting the reboot issue.

Do you have the Transformer Prime? What do you think of it?

Written by Gary Johnson

Gary has a background in engineering and passion for motorcycles, gadgets, and home cinema. In his early years, his obsession for Hi-Fi technology would see him creating the perfect setup with a good ear for sound quality. While Gary is keen to write about most topics that PR covers, his love for phones finds him reporting a lot of news about applications for iPhone, Android, and other popular operating systems

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BIGPLMranderson07Robbie IsbellNeil Gillibrand Recent comment authors
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I’ve had my Transformer Prime for over a month now and up until yesterday, it has been brilliant with no obvious issues with WiFi or GPS. It has been the best tablet (out of several) I’ve owned so far The problem is that as soon as the latest firmware update (build 14) completed installing last night, my tablet immediately started rebooting every1-2 minutes – even crashing during the reboot process – thus making it totally unusable! WARNING If your Transformer Prime tablet is working well THINK VERY CAREFULLY BEFORE DOING THE LATEST FIRMWARE UPDATE! My tablet is so bad now that I’m  wondering if I can… Read more »


Had the Prime and over the course of 5 days it rebooted at least a dozen times. Too many issues for my liking. Returned for a refund while I still could. Unfortunately this device is not ready for prime time.


Have the latest firmware – build – but still having frequent reboots. Everything else works great (wifi, gps, youtube).

Robbie Isbell

Ever since I got the firmware update, I noticed that after the Prime goes to sleep, a few moments later, it would shut down on it’s own even while it’s fully charged.  I hope that’s the very issue that ASUS is aware of it.  It’s becoming very annoying that I now have to hold down the power button for a while to get the Prime turned on.  Before the firmware, I was able to turn it on from standby, even hours after it went to sleep. 

Is this the Reboot bug that ASUS speaks of? 

Neil Gillibrand
Neil Gillibrand

Had my Prime for a couple of weeks and am loving it. I’ve had none of the problems reported here. It’s never rebooted on me and everything has run smoothly. I had very high hopes for my £500 and to be honest, it’s exceeded those.

If anybody is thinking of getting one don’t let these stories put you off. It’s a small number of units that have had issues and Asus’s response has been brilliant.


What the article fails to mention is that Asus has released an update yesterday that eliminates the reboot issue and is issuing another update this coming Monday to further enhance stability and performance. Facebook page is a bit old news. If you want to know the current status of the Prime go to XDA developer forums.

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