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Apple Store not working during order demand

The Apple Store has gone down for some as expected today, and isn’t working or not loading correctly thanks to what seems to be high iPhone 6 pre-order demand.

This happens almost every September when a new iPhone arrives and we expected as much in 2014. In fact, it seems like the demand for Apple iPhones is increasing every year and even more so this year thanks to the 2-year major design change along with a phablet edition finally releasing.

Has the Apple Store gone down right now for you, or not working correctly during your effort to pre-order the iPhone 6? If this is happening to you, then our suggestion is to keep trying and you will likely get through in time. You can always try to come back later, but at that point you can almost guarantee shipping times will slip a few weeks as they do every year within minutes.

Apple-Store-session-expired-sept-11

In a nutshell, servers can only handle so many connections and this even includes servers owned by the likes of Apple. There will always be a limit on how many people can connect at the same time, and you might just be one of the unlucky people not getting a connection to the Apple Store

If the demand is too great then it can bring down the Apple Store completely with a total outage for a certain amount of time. Share a comment below if you managed to order and if so, did you notice any slowdown? In some cases, if the website isn’t responding for a long period of time you may get the “your session has expired” error message.

When we reported this article the downtime was taking place on the UK Apple Store, although if you have seen the US website go down as well then please leave a comment.

Update: The downtime some people experienced was due to everyone refreshing Apple’s website waiting for the iPhone 6 pre-order to go live, which created issues for some people. The website seems to be working fine and it looks like US and UK pre-orders will start at the same time now, which will be 8:01am GMT and 12:01am PST.

If you still do hit problems when orders go live, leave a comment below.

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RYANHH
RYANHH

Me and 5 of my friends used Apple Store App on ipad and got 8 iphones (both 6 and 6 plus) for our family and ourselves. Such a painful experience, however managed to get all of them. Pretty happy now!!

CJO
CJO

Finally got through on the Verizon Wireless site. But the upgrade cost an extra $30 over the price of the phone, which was interesting.

38459
38459

omg FINALLY got one in Australia

AScott
AScott

After downloading the Apple Store iPhone app, I was able to get a reservation number to get an iPhone 6. I’m already a current AT&T member, though. I think new customers might have more of an issue. Has anyone else been given a reservation number?

Oliver Chen
Oliver Chen

got it
#64 G

angryapplecustomer
angryapplecustomer

I manage to get on the Apple Store on my PC and select the model, finish & storage, but when I click ‘select’, nothing happens. Very annoyed.

dxj
dxj

went onto the apple store app and instead of going to try and buy an iphone that says unavailable to ship i checked upgrade availability and input my info and this screen with a “we have an iphone for you” popped up with a res number. it claims i have an iphone reserved for me and i will get an email in which ill have 24 hours to purchase. i hope it works.

reid
reid

yea, i could have done at&t early as well but i didn’t want to wait longer on shipping. Apple never loaded so i wasted an hour and ended up ordering from at&t anyway…..frustrating

KatMc
KatMc

ATT let me start the checkout process about 10 minute early. Had it art wrapped up at like 12:05.

industryworker
industryworker

I couldn’t purchase but it gave me a reservation number
weird?!

JF
JF

Grrrr. Now the apple store lets me select all the options but when I try to check out, it says there is a problem with my zip code not matching my account!!!!

tani
tani

really? it says it cannot connect?

dee elle
dee elle

got one through apple store app on iPhone (no lie)!

tani
tani

has anyone had luck ordering through verizon? i keep getting the same error message.

j
j

Goodnight f apple and the iphone ! Noting is working been up all this time it’s 4 in new York ! Steve cook I hope your up to right now M F!

tani
tani

anyone have any luck ordering through verizon?

myself
myself

good luck man hopefully we all get through it

Astro123
Astro123

it said 14-21 business days for me.

Astro123
Astro123

yeah att wont let me order. it just won’t redirect to the cart. Good night!

myself
myself

did it really?

Melissa
Melissa

So glad at&t store worked, I’m going to bed

Astro123
Astro123

Exactly. I tried it on both an iPhone and iPad Apple store. does not `work

myself
myself

hahah so true and when i do get through it says that its unavailable to ship

joe
joe

I hate apple been up all this time wtf !

Astro123
Astro123

Yeah, is Apple putting us in line to see the store or something ? idk just a thought.

myself
myself

I even tried to just see if the oder would go through with an iphone 5s and everything is down

AcE
AcE

Dang, I cannot get past the iPhone Upgrade section. I don’t have an iPhone, so it won’t let me order; it refers me to the full store site, which of course hasn’t worked all night! 🙁

Forrestnet
Forrestnet

I have yet to even see the store

Astro123
Astro123

That is exactly what is happening to me. No way to preorder. Tried AT&T and Apple.

myself
myself

well all feel your pain

SF-z
SF-z

stop fa wking lie!! site is down and cant order!!!

myself
myself

no matter what I attempt to do it says that there is an error in my request I really dont get it

AcE
AcE

If you’re upgrading, you can try your luck with the Apple Store app; it seems to get through every now and then. However, it seems to only take UPGRADE orders, not NEW orders!

industryworker
industryworker

how Brian? Not working at all?

Brian
Brian

The iphone app works great got mine at 3:30am.

DS
DS

Any UK fans try Safari on your iphones or ipads, I’ve tried 2 iphones and 1 ipad and the store loads fine. I have my email from them says ‘Delivery: 19/9 in most areas by standard shipping’

myself
myself

I got as far as choosing my model on the app and it wont go any further than that

SF-z
SF-z

i
Phone 6 demand crashes Apple online store

Astro123
Astro123

how did ppl place an order ?

Melissa
Melissa

at&t I think just fixed their site, I was able to order

industryworker
industryworker

I tried the app. It says Available to ship: unavailable

joe
joe

45 mins in and still noting !

btimm
btimm

if you have an iPhone already try downloading the apple store app and using that

myself
myself

no matter where you go or what you do its impossible to find the phone for sale, they mine as well push back the release date

Success!
Success!

The website didn’t work but I was able to place an order using the apple store ipad app a few minutes ago.

AcE
AcE

I’ve gotten as far as choosing a carrier – the APple Store app on iPad crashes!! UGH!!!

industryworker
industryworker

Error receiving ECPD profile on Verizon

myself
myself

I attempted Verizon and it says that im not the account holder, theres one problem…. Im the only one on the bill.

TIRED
TIRED

Nothing is working 🙁 so frustrating!

Astro123
Astro123

Exactly the same for me.

btimm
btimm

i get to the preorder page on att then it tells me theres maintenance for the page…

Oliver Chen
Oliver Chen

stop lie JF I am in UK is not working

myself
myself

this is getting ridiculous they are 41 minutes late for opening up their site…

BoeingDriver
BoeingDriver

Apple site has not gone live yet, been on since 11:50pm

Cranky and tired
Cranky and tired

Apple site still not working for me. AT&T site I got as far as hitting preorder but it is saying I have to add a data plan when we have a data plan already. Then it locked up before I could figure that out. So many glitches!

myself
myself

if i go to bed im afraid that tomorrow there will be no more pre orders available

DS
DS

Just managed to get a UK order through using my iphone 5 but website still not working on PC!

Oliver Chen
Oliver Chen

not working man why why why why

industryworker
industryworker

Error receiving ECPD profile

chel
chel

the ATT site is no better … total FAIL and a waste of my time

JF
JF

Even now I can connect every time, but count order.

JF
JF

At one point I got all the way to “replace my current phone”, and showed a ship date of 9/19, but couldn’t do anything else. Then all of of sudden it said my selection was “unavailable”. Pisses me off really bad.

Julie
Julie

I have been trying for both Apple and Verizon and logged in an hour ahead of time. Apple has never come up and was down prior to the sale time while Verizon gives an error “Error while retrieving ECPD profile.

yousef
yousef

233 and noting wtf!

loser
loser

I have been clicking since 3 am it just keeps saying we’ll be back

JF
JF

No I am not btimm

yousef
yousef

Not working what a waste of time !

J
J

Good thing I stayed up til 230 wtf

JF
JF

OMG, I get up at 3am to order, can’t get in for 25 mins and when I finally connect… Sold out.

chel
chel

apple store not working … =/ why advertise that you can preorder at midnight then

theamzngq
theamzngq

the store just says “we’ll be back”; it’s 12:30

Jon
Jon

He’s lying

J
J

nooooooooo

JF
JF

Finally get on and they are all sold out.

angryapplecustomer
angryapplecustomer

not working!!!!!!!!!!!!!!!!!!!!!!!!!!!

andrea
andrea

not working!!

Bob
Bob

Apple store is down with the lovely “we will back because we are updating the store for you.” Oh, I’m sorry that you thought it was a good idea to have as many people order the phones at once. Dumb

btimm
btimm

mine just says we will be back.. 🙁 and att isn’t loading either.. UGH!

J
J

dangittt

todd hamner
todd hamner

It worked for me. I’ve already ordered my new iPhone

J
J

not working!!!

Malik
Malik

Not working… Taking the p***

Jimmy
Jimmy

It’s 3:10AM EST and it’s not working.

Marie
Marie

Apple website not working right now and it’s not even midnight PT yet….

Bob
Bob

I kept refreshing Apple Store and it didn’t load for 5 minutes for me earlier. I signed out and it came back, but still no pre-order. Looks like Apple has changed it for UK to early morning, I have a feeling this is a bad idea with UK and US ordering at exactly the same time.

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