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Apple Music Radio – Unable to start station error message

Today saw the release of iOS 8.4, which has two new services, Apple Music, Beats 1 and Apple Music Radio. We have already discussed the first three, and so we are now interested in the latter. This is because there is a great deal of confusion and anger because there seems to be a lack of information. We already know that Beats 1 is a 24-hour radio station, but as for Apple Music Radio, there seems to be an error message.

The Apple Music Radio error message says Unable to start station and only comes up when you try to play one of the featured stations, such as Charting Now, Sound System or Pop Hits. The rest of the error message says, There was a problem starting the station – try again later.

Beats 1 error message

What we do find strange is that we have not found anyone discussing this issue, but it is clear there is an issue, as we have been in contact with a few friends, who also have been getting that same error message.

Looking over the terms and conditions, it does not say you need to be a full Apple Music subscriber to access these stations, just that if you do subscribe then you have unlimited track skips. It does sound as though non-subscrobers can have access to these radio stations, so why is it not working – unless they are only live in the US at the moment and not the UK?

Written by Peter Chubb

Peter has been writing on Product-Reviews since 2007 and in that time much has changed for him, like his hair having more grey than brown now. He loves gadgets and cars, and gets excited when big events come up, such as CES and the big auto shows.

Contact Peter Chubb: peter@product-reviews.net

He started out working in a factory and dreamed of the day when he could become his own boss; That happened back in 2002 and he has never looked back since. Things have changed so much on the Internet in that time, but he has adapted well.

Contact Peter Chubb: peter@product-reviews.net

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SubzeroSCTrislorenzobenoglioDaniel talbotrana samman Recent comment authors
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SubzeroSC
SubzeroSC

Releasing a music streaming software that cannot start a simple radio station is not what I was expecting from Apple.

lorenzobenoglio
lorenzobenoglio

Anyone getting this error only or mostly when trying to start a station from an artist or a song? I agree with whoever said Apple can do good hardware but are always RUBBISH at software and online services.

No way I’m leaving Spotify if they don’t fix everything before trial ends..for now Spotify is ages ahead in terms of quality and completeness of the service.

Daniel talbot

They all appear to work if I use a US iTunes account, but not if I use my own New Zealand account. They’re not greyed out or hidden, they just don’t work.

rana samman
rana samman

I live in Beirut but the radio doesn’t work why?i can’t pay coz I don’t have money and I want free please and could please fix the radio it says unable to start radio station please try again? Fix it now please.

Pantoffel
Pantoffel

I was highly annoyed with this issue, and then I saw the Apple Music Membership Plan, then I got even more annoyed. If you sign up for Apple Music then only do you get access to the other stations, if you don’t then you can only listen to Beats 1 (honestly that station is rubbish and the DJ’s suck)

Trist
Trist

I can play the radio but I can’t start the radio from a track. Keep getting Unknown title and nothing happen.

Smilermew
Smilermew

Changed my location to US in Apple ID and rebooted my iPad…….can now get all radio stations with having to pay.

Paul
Paul

My Canadian account won’t play the apple radio stations but my American account will play the stations. I believe if you want this service you either gotta use the 30 day subscription or drop the $9 a month for it. As far as countries go where this is free regardless, well apparently there’s only two…the USA and Australia. That would explain why i can listen to the radio with my American account.

NowAbleToStartStations! :)
NowAbleToStartStations! :)

Just got off the phone with Apple support! IT WORKS NOW! 🙂
All I had to do was log out of the Apple Music App and log back in. Works great now, have all the radio stations now! Try it and see if it works for you guys! Hope so! 🙂

UnableToStartStation!
UnableToStartStation!

i am here in usa and can not get the radio stations. been trying since yesterday! so frustrating!

shan
shan

so it seems if your a US customer you can get the free limited itunes radio but outside of the US it will only work if you pay for Apple Music

hahahaha
hahahaha

switch to US apple id account and you get the Radio working….

Shan
Shan

so is this a US only feature as if i change my Apple ID account to the US Apple Store the stations work as they should. Can anyone confirm if this works for them and they are in the UK?

shubham chahal
shubham chahal

Guys i m from india. I was also facing the same problem but when i changed my country to U.S in my apple id, it started working flawlessly. No error. After changing my location/country to U.S, all radio are working properly. May this information help you.

Pradeep Aynani
Pradeep Aynani

Same issue here in India…very frustrating..They are not giving me the “Free Trial” without registering my card. I
am unable to play stations (All of them) with the same error. I don’t
understand why Apple leaves some or the other thing in one or another
country.

Carlos Romero
Carlos Romero

I’m from Mexico and I have same issue. Apple Music service clearly states that free subscribers CAN listen to radio stations, but can’t skip songs. Probably server issues or something?

whatever95
whatever95

Same problem here. It doesn’t work in iTunes on OS X either.

UnableToStartStation!
UnableToStartStation!

Same error message here in Las Vegas. My friend is standing right next to me and our settings are identical and his is working fine. Frustrating! No ideas what it could be yet?

Jake
Jake

I’m in Tennessee and whenever I try to get a new station now it will say unable to start station and it’s pissing me off. The whole new set up is dumb. Idk how to get my saved stations to pop up.

asteri0n
asteri0n

Same error message in UK. Apple make truly amazing hardware, but their web-based services truly are consistently abysmal. Whether it’s streaming a Keynote or iCloud access…
Apple needs to sack a large number of the relevant team to, as Napoleon said, encourage the others.

Ian Val Felicilda
Ian Val Felicilda

Same problem here in Philippines

Paul
Paul

Same issue here in Canada…very frustrating.

San Cha
San Cha

I’m getting the same error in India. They are not giving me the “Free Trial” without registering my card. I am unable to play stations (All of them) with the same error. I don’t understand why Apple leaves some or the other thing in one or another country. This is totally dumb. Fixes?

Graham Banzer
Graham Banzer

this error is pissing me off – especially since i cannot even get the 3 month trial because Apple are trying to do a money check on my card (which is empty at the moment) even for something that is supposed to be free for 3 months.

Em

I’m also getting it from the beats radio. Ugh, it was the only thing I was looking forward to in Apple music

Helal Sedek
Helal Sedek

Same problem in California too.

N
N

Same thing in Canada. I would guess it’s live though as there are ” Best of Canada” stations

moda_na_mac
moda_na_mac

Have this problem in Russia too.

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