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Android 2.2 Froyo: No Update to HTC Hero, Legend and Droid Eris phones?

Following on from our previous article, which informed you about HTC’s plans to update their smartphones to the latest version of Android OS (2.2 Froyo), it seems that HTC deliberately left a few handset names off their initial upgrade list.

HTC issued a fresh statement, in which they detailed a few handsets that will be receiving the update to Android 2.2 first. These included the HTC Incredible, MyTouch 3G, HTC Desire and the HTC EVO 4G smartphone.

Does this mean that handsets such as the HTC Hero, Legend and Droid Eris will not be getting the update to 2.2 Froyo? We can understand the Hero and Droid Eris not being included on the list, since they were released a while ago now, but what about the HTC Legend?

The Legend was available after the HTC Desire, so it seems slightly odd that the statement from HTC didn’t include the handset on the list. Maybe it was just a bad choice of wording. Hopefully HTC will clear this up for us soon – we’ll update you when we can.

Give us your thoughts on the Android 2.2 rollout.

[Read]

Written by Alan Ng

Alan has been working for Product-Reviews since 2009 and became the Editor-in-chief in 2014. He has a passion for technology, the latest mobile phones and gadgets, and the gaming industry. Alan is a graduate of Canterbury Christ Church University and completed a B.A in Commercial Music in 2008. While expressing a keen interest in all areas that PR cover, you'll usually find Alan in the gaming section, where he'll be keeping enthusiasts up to date on all the latest news and reviews for consoles and PC.

Contact Alan Ng: alan@product-reviews.net

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ChrisJohan BryntessonSMOKECHASERchloe.... grrrrSilstarnz Recent comment authors
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Chris
Chris

I have the “leaked” version of FROYO on my HTC Droid Eris and Im having all sorts of problems with it. If your phone company isnt going to update your phone to FROYO 2.2 then dont do it yourself. You will regret it. At first it seemed like everything is great but a couple months down the road I started having major problems with it. Save yourself the hassel and dont upgrade

Johan Bryntesson
Johan Bryntesson

True, we Hero owners have already bought the phone… but the way we are treated gives a hint to prospective buyers how THEY will be treated in a near future, when their phones get "old". So doing your best for the "old gang" may well prove to be a good marketing strategy.

SMOKECHASER
SMOKECHASER

HTC will be loosing customers as well as Google! Do they not care about customer care and service??? Will probably be switching to Motorola ph because of the the let down in lack of updates with HTC. OH WELL???

chloe.... grrrr
chloe.... grrrr

I have a HTC Hero which im using right now… when i heard about 2.2 i thought it soinded good… im really annoyed with HTC for not including tbe Hero.. its not fair

adatelur
adatelur

Common HTC, surely you don't want to loose your faithful customers just by ignoring a simple upgrade to some, if not all, of the models prior to the Desire? I heard from reliable sources the excuse HTC gave was insufficient processing power on the Legend because the 2.2 requires at least 1Ghz to run the OS.
Wake up HTC! Do something good and have pity on us Legend owners.

NIg
NIg

Only had my Hero 5 months and its out of date? I have another year and 7 months before i can renew the handset but if I dont see a change in strategy, it wont be and HTC. Shame really because I think the hardware is good.

Further I'm trying to convince the company to go HTC and andriod and HTC have shot themselves in the foot with this one. There is no way IT will go for such a product.

Stian
Stian

I got rid of my HTC Legend (wich I was really starting to like) and got the iPhone 4 instead. This was not only because of lack of updates, but also because the andriod market only sells free apps in my country.

miller
miller

Im stunned to hear that they might not release 2.2 for most of the new phones… I recently bought a legend and was expecting it to be interesting even a year from now… but I lost all my interest just by reading a damn article. How a company like HTC can, or even dare, to make such idiotic decisions is really strange to see… they should be making their customers feel like they’ve made a good choise…. but its mostly the opposite from what I’ve read on the internet. let’s not jump to any conclusions but I really hope for… Read more »

sean
sean

Really HTC? I bought my eris within a week of its release and you already cut us off 6months later to make room for the incredible?? really?!? I am truly dissapointed! My first android device, mt first HTC device and this is my customer service? Waiting on pins and needles to find out if we will recieve 2.1, not getting 1ghz processors to begin with, no live wallpaper, not getting 2.2, being cut off completly by verizon! i cant even get help with this phone anymore! At least do what motorla is doing, they are coming out with a Droid… Read more »

@ColtonHiler

Why not the eris? The moto droid can run Froyo and the two phones were released together as verizon's first droid wave.

Dude
Dude

My wife and I bought HTC Eris phones in January 2010. Android 1.5 ran nicely on the hardware but lacked some features. After the Android 2.0 upgrade, the phone has the missing features but responsiveness decreased. Android 2.2 touts some crazy 400% performance increase that Eris users could use but may never see. Nice. We might be stuck on 2.0 for the next two years, according to the terms of our contract.

Andrew
Andrew

Beat, I'm going to downgrade to a dumb phone.I have had my Eris for 6 months and have just been repeatedly angered by HTC . At least I can dial with my blue-tooth headset with a dumb phone. Smart phone my ass. I am an avid Linux user, but wholeheartedly disappointed with Android and HTC. And Verizon for that matter. Maybe I'll go back to Blackberry, the new OS 6 looks sweet. And they always update.

h4rdw0rk
h4rdw0rk

Before jumping to this article, I was gathering information on HTC handheld. I was looking to buy Hero or Legend and googling for more information. Upon stumbled to this article, I reconsidered on buying HTC.
Previously, I was attracted to HTC Sense UI, now…..I don't know, maybe I'll just have to find another droid phone. So shame that legend and hero won't get froyo update

Kev
Kev

I've emailed and asked the HTC department. Here what they said: "Hello Kevin, Thank you for taking the time to contact HTC America Technical Support via E-Mail with your inquiry on an update for the Legend. Before releasing a ROM update we have to be sure that the software is going to work properly on your hardware and on your carrier’s network. This testing does take some time but will result in an update that is optimized to work on your device and on your carrier’s network. While we want to release software as soon as we can we will… Read more »

Levi
Levi

I just got the Evo. I sincerely hope I get more than a years worth of support for this thing. I love HTC for showing the world that Apple isn’t the end-all phone, but I hate them for LACK of reasonable support. The Hero update to 2.1 took forever. The Touch Pro 2 update took nearly a year to get winmo (eek) 6.5. I’m seeing a constant pattern of lazy support. HTC will lose their loyal customers if they don’t start stepping up and taking care of those who keep them in business.

ken
ken

pfft, you can put an android OS on an Ipad, you can do anything, Im just waiting for someone to put a youtube video out on how to put 2.2 on the hero

jenkies
jenkies

I just got my Eris 6 months ago and love it. It would be pretty sorry if we cant get froyo too. I agree with Richard, because of me 3 to 5 people now have droids of some sort, most HTC. We sold their product and no update would be a sad way to show gratitude.

Tom
Tom

I've had my Eris only 6 moths. I am on a 2 year contract . I will be very disapointed if it doesn't recieve updates until around the time my contract is up. I certanly not going to buy and other driod, if the life cycle is 6 months. At the very lest, I need and upate to fix my bluetooth issues.

Joe
Joe

Well if you look at phones these days as computers like they are anything is possible, and heck most computers dont provide their own "updates" Macs charge for every new update to the OS X line up, and android is technically free. HTC has nothing to do with it, plus cell phones in the past never really got upgrades, your old razors, maybe 1 or 2 here and their, but begging for upgrades for your old nokia 4500 with snake running as the hottest game of the time, not going to happen, we're lucky to experience updates like we have.

Zandaric
Zandaric

I have only had my Sprint Hero for 5 months. I have 2 years to see what HTC is going to do. If my phone is considered legacy after 5 months and is no longer supported then HTC will not find me buying any product of theirs again.

Krasen
Krasen

Technically Legend is not the same as Hero. Legend has about 100mb more RAM and its CPU is faster – not only because of the additional 72Mhz, yes it's the same 72xx family, but it's a different generation and is more powerfull than Hero's CPU. Anyway I believe that HTC will update Legend to 2.2, but Hero is a legacy handset and will remain at 2.1.

HeroUser
HeroUser

But technically Legend is the same as Hero… so, if can get 2.2 for Legend it will be no problem to get one for Hero.

charlie du
charlie du

HTC is probably trying to optimize it for lower performing handsets such as the hero. I can see why the 2.1 is taking so long to arrive In the uk. I flashed It to a leaked version of 2.1 soooooooooo laggy. 2.2 therefore needs to also be optimized

Chris

Aghhhhh!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

This has wound me right up. I had both the Desire and Legend in my hand at the Vodafone shop 2 months ago. I went for the Legend cos I much preferred the form factor and thought the compromise of size (and style) over that extra power was worth it. Now look, I'm gonna be stuck with outdated software within the next 4 weeks. Not to mention they would only sell me it on a 2 year contract. This sucks ass if it's true 🙁

Manton08
Manton08

This isn't fair! I just got my Droid Eris in hopes that it would eventually be upgradable to every new Android OS that would be released! I just got 2.1 and was hoping for 2.2 eventually but now hearing that I wont get it I feel cheated! You mean to tell me I'm stuck with Android 2.1 until my "NEW" contract runs up or I some how magically get $600 to buy the Droid Incredible! This b*llsh*t! I will forever hate HTC for this! They screwed me over!

Camphorball
Camphorball

If HTC decide not to update the HTC Hero to 2.2 then I'll be converting to iPhone on a permanent basis and doing my level best to encourage my friends to buy any other brand than HTC. I have a simple rule in life: any manufacturer that fails or drops support for an item while I still want to use it will never, ever get my custom for anything else they sell – *ever*
A few more adopting this simple concept may just remind those guys in marketing that future orders are built on a succesful past.

FIL
FIL

It sucks really, as I'm very happy with my HTC Magic on Vodafone in Australia, but as it's only 6 months old and still running outdated software, the whole experience is a little disappointing… Personally, I think the users should be blaming the networks, and the networks should in turn put pressure on HTC, who, if it's not their fault, should put the pressure on Google… someone along the way has dropped the ball big time…

Anthony
Anthony

Really? My droid eris is only a couple months old and they possibly might not update it!!!! That's sooo stupid! It may be a couple months old but it's not like it's a year old! Step it up HTC!

Richard Manns

I really fail to see the business case for this refusal to upgrade the Hero: 1) it can't be man-power; lone fans have put up partially-functional ROMs of 1.6, 2.1 and now 2.2 within days of release on other phones and these people don't even have proper access to the OS yet. 2) It damages consumer confidence. I have an old iPod Touch, but I know that I'll be able to upgrade its OS like everyone else (albeit for a fee) when the next one is released. Not so for my Hero. In a future upgrade, I'll still want Android.… Read more »

grrrr
grrrr

I'm really disappointed if it's true that htc won't give us legend users that android 2.2 update. Seems like this is going to be my last htc and i think it's time to change to motorola droid.

HTC FC
HTC FC

Why not HTC HERO is included as well? What is the reasons? We should as well be treated fairly by HTC since when we first bought HTC Hero we believed that HTC will provide their best services to all their customers. If this is how they do so I will no longer believe with HTC anymore.

David
David

I'm sick to death of HTC and there lack of support for its popular HTC Hero device… I can safely say I will not be purchasing another HTC or Android device. In my opinion this is Google's doing, they need to have some rules in place for its mobile OS making the updates available to all its devices. Sick of it, and for those saying the HTC Hero wouldn't be able to run Froyo… its a fastest and optimized Android OS released. Making it better for its slower devices! Also I think the treatment the Hero has getting will be… Read more »

Mike
Mike

It HTC decides to leave out HTC Legend from the Android 2.2 upgrade list, it will impact the sales of HTC Legend big time! People will STOP buying HTC Legend and go for Motorola Droid or even Nexus One or Sony Ericsson X10.

Henrik
Henrik

Anyone knows if you can put on Andorid 2.2 on HTC Hero (and other HTC phones) anyway, if you don't care about the Sense UI?

I could live with out the fancy Sense UI as long as I got the newest Android on my phone

RU4EZ2
RU4EZ2

I think HTC needs to think of there phones in all carriers that sold and made them famous,like the Hero, and Eris.But the newest phone like the Incredible,and the New Evo , Touch and Desire will get it.I myself would like Flash and the other upgrades also ,and some of my friends that bought them cause I should them what a Great Phone the Hero was ,want it also! So ,please use your heads we are not the only ones that want 2.2 Froyo!!!!!

Dave Lim
Dave Lim

Why not LEGEND? I am frustrated right after I bought my HTC Legend, and Desire was announced and available in market… some features was not included like "live wallpaper".

HTC should responsible to Legend users too, I'm wondering if HTC would offer trade-in of Legend, upgrade to HTC Desire.

mrnatas19
mrnatas19

my guess is that they announce phones that will get it because they are the phones that they have yet to do the most selling with, and have the potential to make the most money with. people with hero's and eris's aren't that important to htc anymore, because we've bought the phone already

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