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Advanced Warfare Zombies downloadable content package error

Given the anticipation for the very first zombies map for Advanced Warfare, we would have expected Sledgehammer to be able to launch the content without any problems.

Unfortunately though, since installation we can see that there appears to be a big problem resulting in Advanced Warfare Zombies not working.

Specifically, we are seeing a constant error after installing the Advanced Warfare Havoc DLC which reads: “A downloadable content package was removed or all profiles are signed out”.

You can see confirmation of the error which happened to us in the image directly below. After doing some digging, we realised that this could be happening to everyone.

downloadable-content-package-error-advanced-warfare

The bad thing about this, is that Sledgehammer’s developers are probably fast asleep without even noticing that gamers cannot play the content – meaning that we may have to wait until office hours the following morning in case a fix is needed.

From what we see, there doesn’t appear to be a fix for the Advanced Warfare downloadable content package error, so it’s definitely frustrating at the moment – if there is a workaround, please let us know below!

We are trying to find a resolution to this problem right now. If we hear from Sledgehammer Games regarding a fix, we will update this as soon as possible.

Give us your experience so far. Are you getting the exact same message on your game right now meaning that you cannot even play with the Season Pass – what platform are you playing on?

Written by Alan Ng

Alan has been working for Product-Reviews since 2009 and became the Editor-in-chief in 2014. He has a passion for technology, the latest mobile phones and gadgets, and the gaming industry. Alan is a graduate of Canterbury Christ Church University and completed a B.A in Commercial Music in 2008. While expressing a keen interest in all areas that PR cover, you'll usually find Alan in the gaming section, where he'll be keeping enthusiasts up to date on all the latest news and reviews for consoles and PC.

Contact Alan Ng: alan@product-reviews.net

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paco
paco

Go into my games and apps and manage call of duty advanced warfare and check if u have the season pass if so good now check of u have the havoc dlc theyre 2 different things to download if u dont just download it from the store and it should work 🙂 let me kbow if it worked!!!! 👌 👍

joostin
joostin

Thank you George

Tom
Tom

Do we need to pay for zombies. I’m really confused

Anthony
Anthony

Yea I’m having the same problem Idk Wtf to do?

Callum
Callum

Takes mess i wa look in forward to it (360) 😩😩

JGepp
JGepp

Unplugging didn’t work for me

ShyamDaMan
ShyamDaMan

Getting same error…. Xbox 360…

Ricky Smitty Jr
Ricky Smitty Jr

The same error was coming up for me for the 360 – I turned off the Xbox, signed in with an off-line profile, started the game, went to exo-zombies, watched the trailer, and then switched to my Live profile. Worked great. Have fun playing – hope it works for you too. Hopefully they’ll fix the bug so the rest of us don’t have to do that though!

George
George

STEP 1:  Just sign into an account with no gold and not registered to xbox live
STEP 2: Load up exo zombies
STEP 3: Press xbox live and when it says need xbox live switch to your actual account
This has proven to work for a lot of users.

Easton Scott Landon Dillard
Easton Scott Landon Dillard

Zombies still won’t work yyyy!!!!!!!!!!

Owen Lovato
Owen Lovato

Make Exo zombies default and turn off Xbox. Turn back on don’t go online go to aw and watch full trailer. After that go online and play, worked for me Xbox 360. Add me if you like joking around and call of duty 😀 “FDA Pest”

Leila
Leila

Ever since this update, my Xbox keeps freezing and lagging and I cannot play Exo Zombies…It was Compatability Pack 1

Adam
Adam

I cant download the compatability pack so i cant play online at all i have no hdd on my xbox 360 but everything works.off my usb storage

chris lodola
chris lodola

Jesus try downloading ur season pass again and then the dlc

xboxmum
xboxmum

Thank you Nightkill logging in with no xbox live worked a quick switch back when it loads and finally peace from my irritated son!!

jay
jay

im going to quit and possibly never play this terrible game ever again if this doesnt get fixed by tomorrow

Thatguy
Thatguy

I can play every other thing in the havoc pack but once I got to advanced warfare home screen and click on zombies it gows that advanced warfare screen for about 15 seconds then sends me to the advanced warfare home page again.

paco
paco

What happens if i uninstall the season pass? Do i lose it then have to buy it again?

High
High

This is happining to me to I have re download everything several times and nothing works, so it would have to be in the dlc its self or they forgot a download

R3dd7
R3dd7

I’m on xbox 360 I am getting the exact same message. I want to play Exo Zombies!!! What’s the deal?!

Specs
Specs

So this just of this whole situation… (for me this is both Xbox one and 360) I bought the season pass, I have atlas gorge and the AE4 widowmaker but the new maps and zombies are still locked! I tried clearing system cache on both systems and even did the whole “disconnect from live then sign back in” thing. It takes me to the store where it says I have already purchased the DLC but that apparently means nothing… very disappointed in Sledgehammer Games.. not a good first impression!!! Anyway does anyone have any other suggestions? I’m just Trina ply… Read more »

jacob
jacob

why isnt this working its getting really annoying

Emily
Emily

We figured it out! If you already purchased the season pass you have to go one click down to the DLC (it’ll say $14.99 I believe). Click on it. It will say you already have it since you have the season pass but you just have to download it. Works perfectly now!!!

Louie
Louie

Exo zombies isn’t even showing up for me, where do I go to play it? I downloaded the season pass months ago and already have it downloaded so it won’t let me download it again, how do I go about this? I have the PS4. Any help greatly appreciated.

ryan
ryan

Reconnect to Xbox live I mean

ryan
ryan

I have found the solution just logg out of Xbox live then go in to exo zombies then reconnect then you can play it I had the same problem

Mike B
Mike B

Yeah mine is saying”additional content required” then asking me to go to the store to purchase the DLC map pack or the season pass. I purchased the season pass about 2 hours ago now!!!

Nightkill
Nightkill

I have the fix for zombies wired connection!! It’s easy
STEP 1: Just sign into an account with no gold and not registered to xbox live
STEP 2: Load up exo zombies
STEP 3: Press xbox live and when it says need xbox live switch to your actual account
This has proven to work for a lot of users.

paco
paco

Im getting a different error???? Mine says i dont have the dlc havoc and i bought it anyone else getting that?

Emily
Emily

I purchased the season pass months ago. I have the bonus playlists but when I try Havoc or Exo Zombies it’s telling me I have to purchase the DLC or season pass. Grrrr!!!!!

Nightkill
Nightkill

So you can play zombies on a wireless connection also just not online just go to your wireless connections and disconnect from your wireless internet then go into zombies and it will work just you can’t play online

KSI SMOKEDALEY
KSI SMOKEDALEY

Not a good first impression with sledgehammer, I even came home on my lunch break to check it out. Exact same error you provided above, thanks for the information fella. You’re a very reliable source!

unbelievable!!!!
unbelievable!!!!

Hey guys you know it’s messed up when you as a consumer spend your hard earned dollars on a season pass that you can’t access but as soon as you hop on twitch there are people streaming live video of the dlc content……WTF!!!!

Dairick Horton
Dairick Horton

U must have LANDLINE CONNECTION TO PLAY. GO into game like normal signed into xbox live and everything like normal and try to go in zombies, it’ll give u error. immediately go to the home screen of xbox….now unplug the hardwire and let it disconnect. Then start advanved warfare and go into zombies offline,it should load and open with a video. onve past video you will b in zombie menu…now just plug hardwire back into xbox and connect back to xbox live from guide menu. once connected u caan play online…..Enjoy. ~I’m on 360~

Enders Titan
Enders Titan

One hundred dollars, minimum for season pass and game! Multiply that by the amount of gamers whom purchased the system and you see ahuge flippin problem! Waited far too long to be ripped off. Won’t be buying any more systems like A.W.!!!!! Really pissed customer!!!!

Eric aka full blunt
Eric aka full blunt

Make a new profile and go into zombies then sign out of new profile and sign back into yours and then u can play zombies

Pissed
Pissed

The season pass isn’t even letting me install the havoc dlc, still says I gotta pay ):

MissSusie79
MissSusie79

I also upgraded my season pass from 360 to One and it downloaded the Atlas Gorge map and I have the weapons but when I go to dl Havoc map pack it’s saying I’ve gotta buy it?!?! My season pass is showing on X box One I’m confused 🙁

MissSusie79
MissSusie79

Yep getting the same error on xbox 360 and xbox one, just purchased the season pass to download and play zombies and I can’t even do that!!!

Nyaman
Nyaman

Yep, nearby’s solution is much slicker using that method now.

Ivana Edwards
Ivana Edwards

The same thing happened to me :'( hopefully it gets sorted soon!

Jason
Jason

That’s the last time I buy season pass/DLC from a video game company. Sledgehammer failed! Very Unproffessional.

Op
Op

It worked scroll down to John sideshow comment it works

Ryan
Ryan

This is absolute crap all this money for the game and all the dlc and people cant play.

nearby
nearby

You can get on it if you sign in with an offline profile then when you are on the exo zombies menu click xbox live then sign in as you this should let you play but as I did the two for one game thingy u cant sign in as a different profile and play the game unless your on the one which purchase the game so please need another way

Pete Moss
Pete Moss

Happening to Us too. Seems like everyone. In fact We have everyone of us getting these messages. 9 in all.

barton
barton

I dont understand why things like this are not tested beforehand it doesn’t work on xbox one its telling me iv gota download it when i try it says i have it also every time i play tdm it wants me to download atlas gorge witch i have already dont think i will be buying another xbox thay have gone down hill i play my 360 more i never thought id be saying this but i play my 360 more than my one mw3 not happy i feal robbed cost me over £500 very good customer lost here .

j4ke4ndb4ke
j4ke4ndb4ke

Same problem. Error warning saying “a downloadable content package was removed or all profiles signed out.” I’m unable to play zombies. But multiplayer maps show up and I’m able to play online still. Very frustrating.

KSIkilltrendies
KSIkilltrendies

I got same error on xbox360.i just wanna play zombies

♉Medeiros♉
♉Medeiros♉

I am currently trying to launch the “Exo Zombies” but the error message continuously pops up stating: “Error: A downloadable content package was removed or all profiles are signed out.” I am on the Xbox 360. Any fixes anyone?

Nyaman
Nyaman

You can play Zombies locally if you disconnect your console from the internet, by either unplugging your Ethernet cable if wired; or by disconnecting from the network in settings if you are on wifi. We may have to just wait for the fix from Sledgehammer otherwise.

Moc Te Zuma
Moc Te Zuma

Need some help guys…cans download the atlas gorge or the new dlc. Tried everything.I’m on the xbox1. Help!!!

HonestAbe
HonestAbe

I’m on and playing exo zombies right now… It’s awesome, it was worth that wait! 😀
(I play on the Xbox One)

LiliBaby
LiliBaby

Ugh I’m dealing with the same issue. I have Xbox 360 and I have everything bought the whole 9 for AW, and I still can’t play the zombies. I’ve tried literally everything >~< nothing works. So any help? Jeez didn't think it'd take so long for a girl to get a game going haha

Scwarzwald
Scwarzwald

I have three xbox 360s in the house and each of the owners just let it sit for about 10 min and it just worked. We don’t know if you turn off the xbox if the process restarts. Its eventually going stop going to the black screen, eventual it settles on a message you just have to exits the message and play the game as normal.

Luis
Luis

I have the AW xbox one and the season pass was allready on it from download on the store it also says i downloaded it in game so when i try and download the havoc dlc it is £11.59 even when i have the season pass. Any help?

I DONT KNOW 244
I DONT KNOW 244

MY GAMERTAG on xbox 360 is “I DONT KNOW 244”

I DONT KNOW 244
I DONT KNOW 244

My advance warfare will not let me play zombies and i have the season pass what the heck

Carl Redman
Carl Redman

Im getting that too it take the piss

JCarpenter89
JCarpenter89

I bought the season pass when it was first available to purchase. I try to play zombies and it keeps sending me to the store to purchase the season pass. When I get to the store it says it has already been purchased. I have uninstalled the season pass and reinstalled it a couple of times. I’ve hard reset the the xbox one. Nothing seems to be working.

ginge
ginge

Sign out xbox live 2 dashborad make new pofile dont join xboxlive just press done go bk on advane warfare go on zombies sign out then sign bk in on your xbox live profile and it works buzzzzin

AmazonPython
AmazonPython

You can sign into an account that DOESN’T have xbox live, click on exo zombies, there should be a cutscene watch it if you want, or skip it. Then sign into your original account and it should work.

mattymac2004
mattymac2004

john tidswells comment worked but wouldnt let me go online unfortunately

danny420
danny420

can’t access the exo zombies… I purchased the season pass yesterday.. a new update was installed this morning.. WTF!! I paid 55 dollars yesterday and I can’t even access the Damm HAVOC PLAYLIST OR ZOMBIES!! NO FAIR!!

bob
bob

Just put in the install disc. It will say content already downloaded. Then switch back to game disc and select exo zombies. Intro should start playing

chris lodola
chris lodola

Jesus download it from the in game store not xbox marketplace

chris lodola
chris lodola

Unplugging ur internet then
wathing the video works thanks

John Tidswell
John Tidswell

Get Your Zombie Fix — Cybers
Workaround

Exit the game but stay signed
into your gamer profile (DONOT TURN XBOX OFF)

·
UNPLUG your router so it cuts
off internet

·
Go back into game menu click on
zombies – a video will play (watch it in full)

·
Plug internet router back in
& sign back into XBOX Live click on zombies in menu again & it will let
you play

Jesus
Jesus

I bought all of my Avanced Warfare and season pass digitally on 360 and now I upgraded it all onto my xbox one and the havox DLC is saying I have to pay 14.99 when I have the season pass?

Articblaze
Articblaze

Yes i also did what was mentioned re-downloaded the pack 1 and DLC went on to main screen where exo zombies is clicked it then turned my internet box off almost at the same time, the video played and when it had finished turned my internet back on (JOB DONE) just finished my first game it was great got to round 16 🙂

epiphanylove
epiphanylove

CLEAR YOUR SYSTEM CACHE like 4Times

rocky
rocky

Yeah same here

Jacob
Jacob

Its saying the exact same thing for me

casey
casey

Go to main menu. Unplug your Internet cord from console. Use controller to select zombie mode. Wait till intro video starts playing. Plug Internet cord back into console. Problem solved.

rocky
rocky

Hi guys I have brought advance warfare in the Xbox online store and it’s not letting me play exo zombies…. I have tried everything that the comments below have said and yet it still does not work any ideas

Susan Guthrie
Susan Guthrie

Wanted to thank Claire for the reset of the Internet advice, it worked!! Thanks again! We were very frustrated for hours.

Dairick Horton
Dairick Horton

Tried all solutions except claire edens (which i will if what I’m doing now deosnt work). i deleted the pack redownloaded it didn’t work, unplugged internet, but not the whole router, didn’t work. so i deleted everything and am pn the last stretch of the havoc dlc download………fingers crossed!

lex
lex

It let me go on to zombies but its saying I have to download season pass or the stand alone map pack. I already own the season pass.

Jo
Jo

Claire Eden it works

joey
joey

I have the season pass and it doesn’t even recognize it. They are trying to charge me again to download it.

Articblaze
Articblaze

75% done, on another subject my brother just got off the phone with activision and they have put a block on it due to someone at there end letting it be released a few hours short of there launch time, this person who can not be identified has been sacked and the UK should get it after 6pm GMT

Claire Eden
Claire Eden

This fix has worked for my hubby & 4mates on Xbox 360 but you have to make sure its exact & you have downloaded the system update patch, the compatability patch & then the havoc dlc
1= exit the game but stay signed into your gamer profile (DONOT TURN XBOX OFF)
2= UNPLUG your router so it cuts off internet
3= go back into game menu click on zombies – a video will play (watch it in full)
4= plug internet router back in & sign back into XBOX Live click on zombies in menu again & it will let you play

Good Luck

mrsastley
mrsastley

Yes the new DLC maps in multiplayer are just core we have not found any hardcore I hope they bring hardcore dlc map out

Nick
Nick

Uninstall the compatibility pack. Reinstall. Problem fixed.

Jake Woods
Jake Woods

just unplug ethernet cable and click on zombies that worked for me you can the plug the ethernet cable back in

PsychoticGamer
PsychoticGamer

have you guys tried installing the campaign package, that fixed it for me!

treid
treid

I know the complete fix

Corey Majors
Corey Majors

Took out ethernet cable [turned off internet] started right up gyess after you download it you cant play with live only offline

gethin
gethin

Just turn WiFi off and go on it once ur on it turn it back on

Brock
Brock

I can’t even play multiplayer.

Finny
Finny

Ok guys, me and three of my friends managed to get it working, if it doesn’t work for you I don’t know why, this is for 360, first you clear your system cache, then you unplug your ethernet cable or your internet, then access exo zombies while offline. Once the video is finished and you are in the exo zombies menu, reconnect to xbox live and you should be all good. I’m sorry if this doesn’t work but it worked for us, good luck!

Dee
Dee

Delete the dlc, load up zombies and ‘re download it at the zombies main menu. It should work just can’t leave zombies if you do you get error message. Sucks but works for me

dbbddb
dbbddb

It is ridiculos

dbbddb
dbbddb

Yep exactly the same i have tried everything

archie
archie

Same screen, I can play multiplayer but I was looking forward to zombies, this is a huge disappointment, Xbox 360

Eros
Eros

Wow. I am somewhat glad to hear I am not the only one experiencing this issue, but at the same time I highly wish all of us were not. We pay good money for DLC and most of us stay up all night in order to play this new content. It’s so unfair to us the “Players” and “Customers” to experience frustrating troubles like this. When we give them our hard earned money for things like this. We expect them to work without difficulties, but no not once do I ever see that happen. It’s a pain… they get us… Read more »

codkilla
codkilla

Tried to play zombies not working but havoc dlc is working any one no when it will be fixed or is it just a waiting game.not happy when u buy the season pass to have to wait longer to play zombies.

Articblaze
Articblaze

I’ve tried re-downloading it and it’s still not working, I’ve tried setting zombies as default no good there isn’t really a lot more anyone can do but wait in vain for a fix. P.s is the new maps just playable on core as I have been on all day since the launch and have not been on the new maps on hardcore??

This Guy Tom
This Guy Tom

Xbox one and I have the season pass as well and it still tells me to buy it!

the don
the don

Same problem and xbox 360

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