Surface Book sleep of death solution is not a fix

By Peter Chubb - Jun 2, 2016

When there is an issue with an Apple device the Internet goes crazy and the haters out there do jump on the bandwagon to tell other’s just how they feel. However, more often than not when Apple does have an issue it is usually fixed sooner rather than later – although there are occasions when the issue goes on for longer than users want, and Windows users do like to remind their counterparts of the fact. It’s for this very reason why OS X users have been teasing Windows users about the ongoing Surface Book sleep of death issue, which is also known as the Surface sleep crash problem.

The concern here is that some people have paid a few thousand dollars for their Surface Book, yet there is still no permanent sleep of death solution. Ok, we know that some people offer some sort of solution, although this is by far a fix.

Do you really want to know the funny thing, most users say that those suffering the issue should stop moaning and just turn their Surface Book off completely rather than close the lid and put it to sleep. This is all very well, but it is not only time consuming, but also a huge issue if you are in the middle of work and want to keep items open so you can go back at a later time to carry on where you had left off.

Surface Book update needed

For those of you that have not come across the problem, it usually happens after a few hours or more after putting the Surface Book into sleep, as more often than not, the laptop will not wake up. This means that you then have to start your Surface Book back up from an unplanned shutdown.

Some owners with the problem have even allowed technicians with full remote access to their machines to make some setting changes and carry out updates, yet the problem is very rarely fixed.

Owners have already tried to get a refund because the laptop does not work how it should, but a full refund is only possibly in the first 30 days, so most owners are being told they are unable to get their money back. It’s certainly a kick in the teeth and even more so knowing that Microsoft have yet to come up with an answer as to why the sleep of death keeps happening.

With this being more like a OS bug, we have to wonder if the Windows 10 Anniversary Update will resolve the issue once released next month?

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Also See: Surface Book, Pro 4 July update preps for Windows 10 Anniversary

  • ilikecake

    One can usually expect the typical childish Apple vs. Microsoft nonsense to go on in the comment sections of articles like these, but every once in a while some idiot actually makes an entire article of it, like this one.

  • Anil Kumar Motupalli

    I use a SP4 and there is no sleep issue after fix.

  • Dave

    no sure what you expect from such a poorly designed product from this company,
    people that used any Microsoft products in the past do not buy from this company, the reminder will probably not care about defects, plus surface market share is so low …

    • Audiobuysound

      Who cares about following trends…use whatever makes you happy and get on with your life. To say that the Surface line is inferior to Apple productions is complete foolishness. Can’t deny that apple consumer products outsell Microsoft’s, however, that does not make them better…just makes them more popular. I own and love Apple products but I disagree Apple’s philosophy for keeping the tablet and the laptop separate. I currently have a cheese grater Mac Pro dual quadcore, 2013 Mac Book Pro Retina, and an Ipad Mini 1+2 and use them all for my hobbies. For my day to day professional use, I only carry by Surface Book and absolutely love it. Is it problem free…no…but it was not a big deal managing the sleep problem which has since been resolved. My Mac’s have not been not trouble free either- premilariy because the phrase backwards compatibility is not part of Apple’s lexicon :/ Both companies make quality products that push the envelope. I am personally glad they both exists and continue to look for new product offerings from them or any other company that makes my life easier more enjoyable.