Windows 10 scroll not working, even after driver update

By Peter Chubb - Aug 5, 2015

Having waited around six days before we received the notification that the upgrade process for Windows 10 could begin, we were happy to say that the install procedure was a painless one. Having tried to force the Windows 10 update, it never worked and so had to play the waiting game.

Once Windows 10 was installed on the Acer Aspire laptop it then downloaded and installed a few updates. After everything had been installed it took some time to get used to the new interface and features, and it was not long before a problem cropped up.

Windows 10 touchpad synaptics

The scroll on the touchpad was not working following the Windows 10 upgrade. We tried two fingers on the touchpad and also the scroll down the side, but nothing. It was then that we decided to run another update manually, and could see there was an update for the touchpad driver.

However, even after the update the scroll still does not work, and when trying to go into the synaptics properties to see if a setting needed to be changed, a message that reads, “control panel extension is incompatible with driver version” popped up.

It’s rather annoying that you have to keep going to the slidebar on the right-hand side and then press on it to scroll up and down.

Has anyone else had this issue, and if so we wonder how long it will be before a compatible driver is made available?

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Also See: Windows 10 update error 0x800705b4 fix

  • joseph

    Same problem with my HP G60, hope HP or ms can fix it soon, otherwise go back window 7.

  • Cheryl A Pinela

    Same problem with my HP Pavillion laptop….I also customized the settings of the touchpad…applied and saved for the next day have to do it all over again because the settings do not save at all.

  • Leon S

    Same problem here I have a Gateway NV55 laptop and my scroll does not work after windows 10 upgrade. I tried to search for an update for synaptics on their website but no luck.

  • Ann Meldrum

    I’m having the same problem. Toshiba said its not recommend for someone to try to install a driver themselves as it could mess up other components. UGH, I’m almost at the point of going back to previous Windows version.

    • Cheryl P

      Im feeling like doing the same thing.

  • Pickels Justice

    Another Toshiba with the same “no scrolling” capabilities since Win 10 upgrade and still cannot find a fix. Sure a pain!!!

  • Karen Jacoby Oswald

    Same problem on the Asus

  • Joseph Critelli

    Lenovo same problem no two finger scroll and the two fingers is best ey ladies

  • samsonite123

    Dealing with this on a Toshiba Satellite L755-S5216 as well. Beyond frustrating.

  • Bonnie Hall

    having same problem with acer aspire.very frustrating

  • Coree Cher’ri

    I also have an Acer Aspire and upgraded to Windows 10…having the EXACT same problem!!

  • Buddy

    I’m using a 6 month old HP 15 laptop which I upgraded from 8.1 to 10. Since the upgrade my Synaptics touchpad has been hypersensitive to touch. I tried to adjust the settings but upon reboot or awakening from sleep mode Windows automatically returns them to the default Windows 10 settings. After I twice downloaded the latest touchpad driver from both HP and Synaptics, Windows repeatedly automatically updates the driver to the previous generation driver that was replaced by the latest version. I can only blame myself for not postponing the upgrade until the bugs are worked out but it remains frustrating to have to function as a quality assurance tester for Microsh!t

    • jim

      same problem. what’s the solution? go back to win7?

    • Cheryl P

      Same issue I have as well with an HP Pavillion G6.