Samsung LT24D390SW/XU Smart TV apps warning with Netflix

By Alan Ng - Nov 29, 2014

We can see that there are big discounts to be had on so many Samsung products in the UK. We’ve already spoken about some of the big size TVs that you can get with a lower price, but now we have some information on the Samsung LT24D390SW/XU 24-inch Smart TV monitor that is available at the moment.

This is a very stylish Smart TV which doubles up as a monitor. Being 24-inches in size, it is not ideal as a living room TV, but perfect for other areas such as in the kitchen or as a PC monitor.

The Smart aspect of this TV though is what we wanted to focus on. The Samsung LT24D390SW/XU specs confirm that it includes access to Freeview, but also comes with support for ‘Catch Up’ TV thanks to built in WiFi.


This will extend to functionality allowing owners to view apps such as Facebook and Twitter directly on the monitor. However, what we wanted to warn you about is that some third-party apps such as Netflix may not be supported on this smaller inch TV.

If you see this Samsung TV advertised in the shops as a ‘Smart TV’, you will automatically assume that it will support Netflix and any other popular internet app just as any other standard Smart TV would.

However, if you look at the image attached here from Samsung support, you can see that some consumers have already discovered that Netflix is missing from the Samsung LT24D390SW/XU Smart TV – Samsung support actually replies to this user by saying that third-party content providers may remove apps without notice if they are not compatible with hardware.


While Netflix is obviously just one app out of a vast selection to choose from, we did want to point that out to you in case you are considering a purchase this month.

Overall though, this is still a lovely TV which is great for the kitchen as we mentioned above. Full HD resolution, web browsing, 2 HDMI ports and a 60Hz refresh rate – PS4 and Xbox One still very much possible as a result.


Let us know what you think of this model – are you considering a purchase? Unfortunately there does not seem to be any Samsung LT24D390SW/XU reviews online, but we did manage to locate the official Samsung LT24D390SW/XU manual for you.

Has anyone else discovered that certain Smart TV apps are missing from this model?

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Also See: Samsung MicroLED Vs OLED TV differences may shock consumers

  • David Cooper

    A ‘Smart TV’ that does not support Netflix is not a Smart TV in my opinion. Pile of crap. Didn’t realise it is so old too. Mine’s going back.

  • Colleen Williams

    I brought this tv nearly 2 years ago. At first I didn’t realise it never had Netflix as I didn’t have an account. Last year when I got a Netflix acc I went to sign in for my children and bang theirs no Netflix. Gutted! Is their any other way I can upload Netflix app or to update the software to 1003 or higher?! The tv is currently stuck on 1001

  • Rachel Halladay

    Just bought this tv and think I’ll try and send it back, gutted no Netflix and no sound on demand 5. Absolute pile of crap, the two things we bloody bought it for!

    • Colleen Williams

      You could download the tv cast app and log into Netflix through their browser. Long winded but their is a way to do it.

      • Rachel Halladay

        Thanks Colleen, I’ve just tried that but when I log into Netflix and try to play a video, it says no video link to cast… Does this happen to you?

        • Colleen Williams

          No I haven’t tried it myself but I’m able to stream things from the Internet with the tv cast app. Did you download the to cast app onto your tv and tablet/phone. Also I think I’ve found a way to update the tv’s firmware. I’ll look for the link to post to you. It’s by downloading the software from Samsung onto a usb, then plugging it into the tv

        • Rachel Halladay

          Yep it would play YouTube videos but not Netflix. Could I ask if you have any problems with Demand 5? I get video but no sound at all! Link would be great – thank you 🙂

        • Colleen Williams

          As this tv is in the kids room, I hadn’t checked that! Just checked and Demand 5 does not work on it, I tried it on my bedroom Samsung tv and it works.
          I have posted the link to the Samsung website to update the firmware but I think it’s awaiting approval as it’s an external link to the site. But if your type into Google “how to get Netflix on Samsung *insert model number*” it will bring up a link to Samsungs website. With a set by step instructions on how to save the software to a usb, then plug it into the tv. If you get a chance before me to try the usb method let me know if it works and vice versa x

        • Colleen Williams

          And I don’t get a video at all on the demand 5 😁

        • Colleen Williams

          Ok so I’ve tried to firmware update via USB it was useless. The software wouldn’t open on my laptop or when I plug it in. I tried to connect 2 Samsung tablets to the tv to stream the Netflix over. That never worked either (I don’t know if I’m doing something wrong). The only thing I can think of is for me to buy another chromecast to put in this tv.
          It’s so annoying to have a smart tv, that is a thick as two planks!!!!
          I might give it one more go with the tablet streaming, or call Samsung tomorrow to see if theirs anything that can be done!!

        • Rachel Halladay

          Will do, will see if I can find a USB stick in the house! So annoying that I bought the damned TV for demand 5 and Netflix, and can’t get either!!

  • Robert O’Connell

    really annoyed had a panasonic tv connected to my computer bought this samsung as a replacement.cant get sound through the hdmi from my pc and no NETFLIX GGRRRRR WHAT A LUMP OF S**T

  • Eddie Hotchkiss

    Just got the 24 inch and no netflix, although it keeps advertising it on the smart hub screen

  • Roy B

    Just bought the 27″ version and no Netflix 🙁