PS4 red light overheating with Sony support number

By Alan Ng - Nov 18, 2013

How is your PS4 console at the moment? While Sony continues to help users who are experiencing PS4 red light overheating problems, it’s not a secret that the problem appears to be affecting more than just the odd user.

Social boards are continuing to go into overdrive on red light related issues that are coming in, while the 1-star user review rate on Amazon shows no sign of slowing down yet either – read through some of them above for a wider look.

Despite the rate of problems that are occurring, Sony has maintained that this is an isolated issue and that a blinking red light essentially means that the console is just overheating – not bricked.

If it has happened to your console you should basically stop playing, turn off the device and try again in a short while to see if the situation improves. We’ve seen all sorts of theories on how this could be related to faulty systems, but again we have also heard from many of you who have told us many times that your PS4 experience has been flawless.

Unfortunately, that doesn’t help the number of people who are genuinely having big problems with their console. Luckily it appears that Sony are more than happy to help out those in need of a repair if the overheating issue persists.

We’ve heard that Sony has been sending out boxes for affected consumers to send their PS4 consoles in for repair. If you have yet to speak to Sony about your PS4 problem, you will find this number very helpful – 1-800-345-SONY (1-800-345-7669), this is for Sony’s customer service support line.

Are you continuing to get a red light on your PS4? Let us know if you have also tried to contact Sony by telephone and how the conversation went.

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Also See: New PS4 feature adds PPV service for live sports events

  • Diana Campkin Vickerson

    my grandsons ps4 caught fire and almost burned her house down and killed them all and sony never got back to her she called again and they are still dragging their feet if they keep up she will file a lawsuit.

  • Rob Bradshaw

    Its sounding more likely the forum post from the angry foxcon worker who sabotaged ps4s may be true. This number of faulty units is adding up. A potential way would be not using or removing the thermal grease between GPU or CPU etc or tampering with the heat sinks…

  • Will Clark

    makes me wonder how many of these red light consoles were placed on the carpet. ever since my old Super Nintendo fried from being on the carpet i have always put all my consoles on hard free air surfaces. i also find i have had less problems when my consoles were in the vertical position. i do not receive my ps4 till tomorrow. i hope this is just user error problems. i have ad an 80 gb ps3 for over 6 years and it still works flawlessly!

  • Jason Rivera

    My PS4 has worked flawlessly since day one. I wonder if some Xbox fanboys are just giving bad reviews just because.

  • stu

    Seems a bit ridiculous to be sending it in for your repair when you’ve just come back from the shop with it though.

    • Admir Karalic

      Fully agree, but at same time I guess nobody would have known. Sony somehow this year came first, but like last gen will most likely finish last, at least I don’t hope so, but last gen. it was kind of harsh, XBOX360 had everything a gamer would want in a Console and the PS3 had JRPG’s.. anyways, SONY should concentrate on making things better, slower and safer, instead of rushing against other companies to release a product, to be first and to bring something the other one hasn’t, like I mean is nice the console is smaller, but damn’ it, it overheats, what’s the point.